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it support specialist Jobs in Lahore Pakistan

it support specialist

user support specialist

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Premier NX

<div>
 Position Summary:
 <br/>
 <br/>
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
  </li>
  <li>
   Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
  </li>
  <li>
   Troubleshoot VPN access, and remote desktop issues.
  </li>
  <li>
   Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  </li>
  <li>
   Assist in maintaining and monitoring cloud environments such as AWS or Azure.
  </li>
  <li>
   Ensure system security through access controls, backups, and regular software updates.
  </li>
  <li>
   Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
  </li>
  <li>
   Document technical issues, resolutions, and standard operating procedures.
  </li>
  <li>
   Bachelors degree in computer science.
  </li>
  <li>
   2+ years of experience in IT support, helpdesk, or technical support role.
  </li>
  <li>
   Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
  </li>
  <li>
   Knowledge of cloud services such as AWS or Azure and VPN configuration.
  </li>
  <li>
   Understanding of network protocols, routers, switches, and firewalls (basic level).
  </li>
  <li>
   Strong problem-solving and communication skills.
  </li>
  <li>
   Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
  </li>
  <li>
   Any relevant Vendor Certification will be a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Certifications:
 <br/>
 <br/>
 Relevant Certifications like below will be a plus:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good English communication skills.
  </li>
  <li>
   Ability to work as a team player.
  </li>
  <li>
   Continuous learner with a growth mindset.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location &amp; Reporting:
 <br/>
 <br/>
 Location: NASTP, Cantt Lahore.
 <br/>
 <br/>
 Reports To: IT Manager
 <br/>
 <br/>
 What we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Market-competitive salary
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Learning &amp; development programs
  </li>
  <li>
   On-the-job training
  </li>
  <li>
   Medical Coverage (IPD)
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Old Age Benefits (EOBI)
  </li>
  <li>
   Employee engagement &amp; wellness initiatives
   <br/>
  </li>
 </ul>
</div>


Milele Motors FZE

<div><p>The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><p><b>
1. Network Support and Management</b></p><ul><li>
Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.</li><li>
Troubleshoot network issues and ensure minimal downtime.</li><li>
Support and manage Wi-Fi infrastructure across offices.</li></ul><p><b>
2. Hardware Support</b></p><ul><li>
Install, configure, and maintain desktops, laptops, printers, and peripherals.</li><li>
Diagnose and resolve hardware malfunctions in a timely manner.</li><li>
Coordinate with vendors for repairs and warranty claims.</li></ul><p><b>
3. Software and OS Installations</b></p><ul><li>
Install and configure operating systems (Windows, macOS, Linux as applicable).</li><li>
Manage updates, licenses, and software deployments.</li><li>
Support installation and maintenance of business applications.</li></ul><p><b>
4. Technical Support</b></p><ul><li>
Provide first and second-level support to end-users for IT-related issues.</li><li>
Respond to service requests via ticketing system, email, or calls.</li><li>
Escalate unresolved issues to higher-level support when necessary.</li></ul><p><b>
5. Inventory Management</b></p><ul><li>
Maintain up-to-date IT asset records, including hardware and software inventory.</li><li>
Track issuance and return of IT equipment.</li><li>
Conduct periodic audits to ensure accuracy.</li></ul><p><b>
6. Data Backups and Security</b></p><ul><li>
Ensure regular system and data backups.</li><li>
Support implementation of cybersecurity measures.</li><li>
Coordinate with IT management for data recovery and disaster recovery processes.</li></ul><p><b>
7. Microsoft 365 Management</b></p><ul><li>
Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).</li><li>
Manage user accounts, permissions, and licenses.</li><li>
Provide training and support for M365 tools.</li></ul><p><b>
8. Email Setup and Management</b></p><ul><li>
Configure email accounts and troubleshoot issues across devices.</li><li>
Maintain email security, spam filters, and distribution lists.</li></ul><p><b>
9. Technical Evaluation</b></p><ul><li>
Evaluate new IT equipment and software solutions.</li><li>
Provide recommendations for technology upgrades and improvements.</li></ul><p><b>
10. Troubleshooting and Maintenance</b></p><ul><li>
Diagnose and resolve IT incidents and system errors.</li><li>
Perform regular maintenance and updates to ensure systems are optimized.</li></ul><p><b>
11. Wi-Fi Management</b></p><ul><li>
Oversee configuration and maintenance of wireless networks.</li><li>
Monitor performance and security of Wi-Fi access points.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications &amp; Skills:</b></h3><ul><li>
Bachelors degree in Computer Science, Information Technology, or related field.</li><li>
2 to 4 years of experience in IT support or a similar role.</li><li>
Strong knowledge of networking, hardware, and operating systems.</li><li>
Experience with M365 administration and email systems.</li><li>
Excellent problem-solving, analytical, and communication skills.</li><li>
Ability to prioritize and manage multiple tasks efficiently.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Certifications (Optional):</b></h3><ul><li>
CompTIA A+ / Network+</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li><li>
ITIL Foundation Certification</li></ul></div>

IT Support Officer

RepairDesk

<div>
 <p>
  <strong>
   Efani
  </strong>
  is a
  <em>
   secure mobile service provider
  </em>
  that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
  <strong>
   SIM swap attacks
  </strong>
  , eavesdropping, identity tracking, and other security vulnerabilities.
 </p>
 <br/>
 <p>
  We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 </p>
 <br/>
 Tasks
 <br/>
 <p>
  We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 </p>
 <br/>
 <p>
  This is a n
  <strong>
   on-sales role
  </strong>
  , focused on support, troubleshooting, and client satisfaction.
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
  </li>
  <br/>
  <li>
   Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
  </li>
  <br/>
  <li>
   Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
  </li>
  <br/>
  <li>
   Accurately record customer interactions and resolutions in the CRM/support system.
  </li>
  <br/>
  <li>
   Escalate complex or technical issues to internal specialists when needed.
  </li>
  <br/>
  <li>
   Collaborate with the operations and engineering teams to improve customer experience.
  </li>
  <br/>
  <li>
   Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   KPIs / Success Metrics
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   <strong>
    Average response &amp; resolution time
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Customer satisfaction (CSAT) or NPS score
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Call quality and professionalism ratings
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Adherence to support scripts and SOPs
   </strong>
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   <strong>
    2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Fluent English with a
   </strong>
   <strong>
    <em>
     clear, neutral, or American accent
    </em>
   </strong>
   <strong>
    &mdash; tested during interview.
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Confident on the phone and able to de-escalate challenging situations.
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Excellent written communication for chat and email support.
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Stable internet, quiet workspace, and professional audio setup for call handling.
   </strong>
  </li>
 </ul>
</div>


Customer Support Specialist

Fazmec snc

<p>Mekex Innovation/Fazmec snc is an engineering company specialized in the supply of complete mechanical projects made according to customer specifications. The uniqueness of our work is based on the integration between engineering and mechanical design; Our team is able to follow every phase of development of a mechanical project, from preliminary studies, to workshop drawings, up to documentation related to new products.</p><p>Job Description: We are looking for a <b>Technical &amp; Digital Support Assistant</b> to manage IT systems, digital tools, and workflow automation in our Pakistan office, ensuring smooth day-to-day technical operations and seamless collaboration with our Italy headquarters.</p><p><b>Key Responsibilities</b></p><p><b>Hardware &amp; System Support</b></p><ul><li>Purchase, set up, and maintain computers, peripherals, and accessories.</li><li>Handle system upgrades, antivirus updates, and hardware troubleshooting.</li><li>Maintain an updated inventory of all company hardware and configurations.</li><li>Liaise with vendors for repairs, warranties, and new purchases.</li></ul><p><b>Software &amp; Tool Management</b></p><ul><li>Search, test, and evaluate open-source or licensed software for engineering use.</li><li>Install and configure software tools (SolidWorks, Inventor, CAD utilities, etc.).</li><li>Troubleshoot installation or performance issues.</li><li>Maintain documentation for installations, versions, and licenses.</li></ul><p><b>Microsoft 365 &amp; Power Automate</b></p><ul><li>Manage user accounts, passwords, and permissions.</li><li>Support daily collaboration through SharePoint, OneDrive, and Teams.</li><li>Develop simple <b>Power Automate workflows</b> to automate internal tasks (notifications, file handling, approvals, etc.).</li><li>Maintain a record of active automation flows and coordinate updates with the Italy team.</li></ul><p><b>Website &amp; Digital Support</b></p><ul><li>Update company website content (text, images, team updates, job posts, etc.).</li><li>Coordinate with the Italy team or external developers for website changes or improvements.</li><li>Ensure company contact, portfolio, and project pages remain current.</li><li>Support basic LinkedIn or digital posting tasks when required.</li></ul><p><b>Operations &amp; Coordination Support</b></p><ul><li>Assist in procurement of software, hardware, and online tools.</li><li>Maintain organized digital records of purchases, renewals, and warranties.</li><li>Help with new employee onboarding (system setup, email, and software access).</li><li>Maintain structure and naming consistency on shared drives and SharePoint.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in IT or technical/digital support.</li><li>Strong understanding of Windows OS, installations, and troubleshooting.</li><li>Ability to find and evaluate open-source software solutions.</li><li>Basic understanding of website management (e.g., WordPress or CMS).</li><li>Good English communication and documentation skills.</li><li>Eagerness to learn <b>Microsoft Power Automate</b> for workflow automation.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with Hardware, Microsoft 365 Admin Center, SharePoint, or Power Automate.</li><li>Familiarity with CAD environments or license management.</li><li>Basic knowledge of HTML or content updates in WordPress.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

AffinityVibez (Pvt) Ltd

<p><b>Hiring: IT &amp; Network Support Specialist (Night Shift)</b></p><p><b>Company:</b> Interact Global &ndash; a forward-thinking B2B solutions provider helping businesses scale through tech and strategy.<br/>We&rsquo;re looking for a <b>skilled IT &amp; Network Support Specialist</b> to keep our systems, servers, and network running smoothly.</p><p><b>What You&rsquo;ll Do:</b></p><ul><li>Troubleshoot and maintain Windows, Mac &amp; basic Linux systems</li><li>Manage Windows Server (Active Directory, file shares, user accounts)</li><li>Configure &amp; troubleshoot switches, routers, firewalls, and Wi-Fi</li><li>Handle IT support tickets and ensure timely issue resolution</li><li>Assist in network setup, cabling, and upgrades</li><li>Document IT processes &amp; create simple user guides</li><li>Experience with <b>Vicidial/VoIP</b> is a plus</li></ul><p><b>You Should Have:</b></p><ul><li>Solid understanding of TCP/IP, DNS, DHCP, LAN/WAN, and firewalls</li><li>Hands-on desktop support experience (hardware/software)</li><li>Familiarity with Linux basics (commands, package installs)</li><li>Knowledge of network security &amp; monitoring tools</li><li>Ability to explain tech issues clearly to non-tech users</li><li>Good multitasking and teamwork skills</li></ul><p><b>Job Details:</b></p><p><b>Location:</b> Wapda Town Phase 1, Lahore<br/><b>Shift:</b> 5:30 PM &ndash; 2:30 AM (Night)<br/><b>Schedule:</b> Monday &ndash; Friday (Weekends Off)</p><p><b>Perks &amp; Benefits:</b></p><ul><li>Competitive salary + planned increments</li><li>Paid holidays, annual, paternity, and bereavement leave</li><li>Supportive, career-focused culture</li></ul><p><b>Apply Now:</b> Send your CV to <b>naseem.akhter@interactglobals.com</b></p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs130,000.00 per month</p><p>Work Location: In person</p>

IT/Network Support Specialist

Inteliqo

<div>
 <p>
  As a
  <strong>
   Customer Service Representative
  </strong>
  , you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You&rsquo;ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
  </li>
  <li>
   Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
  </li>
  <li>
   Provide support during guest stays by troubleshooting and escalating issues as needed
  </li>
  <li>
   Communicate with property owners regarding updates, concerns, or service needs
  </li>
  <li>
   Assist with various administrative projects as assigned by management
  </li>
  <li>
   Maintain accurate records of guest and owner interactions in company systems
  </li>
  <li>
   Collaborate with internal departments to ensure smooth guest and owner experiences
  </li>
  <li>
   Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in a customer service or call center role, preferably in hospitality or property management
  </li>
  <li>
   Confident handling a high volume of calls and resolving issues with professionalism and empathy
  </li>
  <li>
   Experience using RingCentral or similar VoIP phone systems
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Comfortable working independently and managing multiple tasks
  </li>
  <li>
   Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
  </li>
  <li>
   Detail-oriented with strong organizational skills
  </li>
  <li>
   Positive attitude and a team-oriented mindset
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Experience in short-term rental or vacation rental management
  </li>
  <li>
   Familiarity with property management software (especially Streamline)
  </li>
  <li>
   Bilingual abilities are a plus
  </li>
 </ul>
 <p>
 </p>
</div>


Explore 1439+ User support specialist in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1439 user support specialist jobs IN Lahore Pakistan

IT Support Specialist

IT Support Specialist

IT Support Officer

Customer Support Specialist

IT Support Specialist

IT/Network Support Specialist

Customer Support Specialist