user support specialist

Tanmyah

Job Description: IT End User Support Specialist Al Tanmyah, a leading facilities management company, is seeking an experienced and dedicated IT End User Support Specialist to join our team. This role will be based at a client site, Dubai Islamic Bank (DIB), and is responsible for providing high-quality technical support to DIB's employees. The ideal candidate will be a skilled problem-solver with excellent communication skills, especially in Arabic, to ensure a seamless and efficient IT experience for all users. Key Responsibilities * Provide first-level technical support to end-users for a wide range of hardware, software, and network issues, responding promptly to support requests via phone, email, or a ticketing system. * Troubleshoot and resolve technical problems efficiently, including issues related to desktop computers, laptops, printers, mobile devices, and common business applications (e.g., Microsoft Office 365, internal banking software). * Install, configure, and maintain computer systems, software applications, and peripherals. * Manage user accounts and access permissions in Active Directory and other relevant systems. * Escalate unresolved or complex issues to the appropriate Level 2 or Level 3 support teams, and follow up to ensure a timely resolution. * Document all support requests, including the problem-solving process and final resolution, in the IT service management (ITSM) ticketing system. * Create and update knowledge base articles and self-help guides to assist end-users and the support team. * Provide basic IT training and guidance to users on new software, hardware, and IT best practices. * Assist with the technology aspects of employee onboarding and offboarding, including device setup and access provisioning/revocation. Required Qualifications and Skills * Proven experience in an IT support, technical support, or help desk role. * Fluency in both Arabic and English is essential, with strong written and verbal communication skills in both languages. * Strong knowledge of Microsoft Windows operating systems, Microsoft Office 365, and common business applications. * Experience with remote support tools and ITSM ticketing systems. * Solid understanding of basic networking concepts (e.g., TCP/IP, VPN, Wi-Fi). * Excellent problem-solving and analytical skills with a methodical approach to troubleshooting. * A strong customer service orientation and the ability to explain complex technical issues in simple, clear terms. * Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications * A Bachelor's degree in Information Technology, Computer Science, or a related field. * Relevant IT certifications such as CompTIA A+ or ITIL Foundation. * Experience working in the banking or financial services sector.Job Type: Full-timePay: AED3,000.00 - AED6,500.00 per month

IT EUC Support - Arabic Speaker

OutsourceNZ 

Job DescriptionLooking for a talented IT Support Specialist to join their growing team! If you&rsquo;ve got hands-on experience with Windows environments, Active Directory, troubleshooting, and networking, this is a great opportunity to make a real impact.---Key Responsibilities:<ul><li>End-user support: Troubleshoot Windows machine issues, Wi-Fi connectivity, and basic hardware/software problems</li><li>System setup: Prepare and configure new Windows laptops, set up email accounts, and ensure security measures are in place</li><li>Network &amp; LAN support: Assist with LAN setup, basic networking tasks, and troubleshooting</li><li>Active Directory &amp; Domain Controller: Manage user accounts, group policies, and resolve technical issues</li><li>VDI support: Support end-users in Virtual Desktop Infrastructure (VDI) environments</li><li>Inventory management: Maintain IT equipment inventory and ensure everything is properly tracked</li><li>Security &amp; compliance: Help implement and maintain system security measures</li><li>Continuous improvement: Provide ideas for improving scalability, security, and cost-efficiency within the IT infrastructure</li></ul>---Nice to Have:<ul><li>Linux skills and familiarity with cloud platforms (AWS, OCI)</li><li>Certifications like Microsoft Certified: Windows Server, or CCNA</li><li>A passion for system design, scalability, security, and cost management</li><li>A creative R\&amp;D mindset to improve existing setups</li></ul>---Qualifications:<ul><li>2&ndash;5 years of experience in IT support (Windows OS, Active Directory, email setup, network troubleshooting, CCTV)</li><li>Bachelor's degree in Computer Science or a related field</li><li>Hands-on experience with VDI, inventory management, and basic networking</li><li>Strong communication and collaboration skills</li></ul>Interested? Please feel free to reach out to me directly with your updated resume, or you can email it to jamal.ahmad@appifytech.com.Job Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with an onsite job?</li></ul>Experience:<ul><li>End-user support: 3 years (Required)</li><li>System setup: 3 years (Required)</li><li>Network &amp; LAN support: 3 years (Required)</li><li>Active Directory &amp; Domain Controller: 3 years (Required)</li><li>Inventory management: 3 years (Required)</li><li>Security &amp; compliance: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

IT Support Specialist

Nawy Real Estate

<div>We are looking for a Senior Application Support Specialist to join our team at Nawy Real Estate. This role will focus on supporting and maintaining mission-critical applications to ensure seamless operations across the company. The ideal candidate will have extensive experience in troubleshooting applications, providing user support, and working closely with various teams to implement effective solutions.<ul>
<li>Application Monitoring: Regularly monitor application performance and health to ensure reliability and optimal functionality.</li>
<li>Troubleshooting: Diagnose and resolve application issues reported by users in a timely manner, utilizing strong analytical and problem-solving skills.</li>
<li>User Support: Provide end-user support and training, guiding users on application functionalities and best practices.</li>
<li>Collaboration: Work with developers and IT teams to implement software updates, enhance application features, and resolve complex application problems.</li>
<li>Documentation: Maintain accurate documentation of application configurations, support processes, and technical specifications.</li>
<li>Testing and Quality Assurance: Test new application releases and changes to ensure they meet business requirements before deployment.</li>
<li>Process Improvement: Identify opportunities for improving application performance and user experience, implementing changes as necessary.</li>
<li>Incident Management: Manage and prioritize application-related incidents, escalating issues when necessary to ensure timely resolution.</li>
</ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>4+ years of experience in application support roles.</li><li>Strong knowledge of application monitoring tools and ticketing systems.</li><li>Proficient in troubleshooting and resolving application-related issues.</li><li>Excellent communication and interpersonal skills to interact effectively with users and stakeholders.</li><li>Familiarity with software development methodologies and collaboration with development teams is preferred.</li><li>Ability to work independently and manage multiple tasks in a fast-paced environment.</li><li>Strong analytical and problem-solving skills.</li></ul></div>

Senior Application Support Specialist

Concord Technologies

<div>Job Summary:

We are seeking a technically skilled and service-driven IT Specialist to provide comprehensive support to both remote and office-based users. This role involves managing user issues, maintaining systems, and ensuring smooth IT operations across a hybrid work environment. The ideal candidate will have strong experience with Microsoft 365 Admin Centers, basic networking, and a broad set of technical skills. 
Job Description: 
<ul>
<li>Provide remote and onsite technical support for hardware, software, and network issues.</li>
<li>Support users working from home and in-office, ensuring consistent service quality.</li>
<li>Manage user accounts, licenses, and configurations in Microsoft 365 Admin Centers (Exchange, Teams, SharePoint, Intune, Azure AD).</li>
<li>Troubleshoot issues related to Windows OS, Microsoft 365 apps, VPN, printers, and network connectivity.</li>
<li>Support endpoint management using tools like Microsoft Intune or SCCM.</li>
<li>Log, track, and resolve incidents using Jira and SolarWinds Service Desk.</li>
<li>Maintain and update IT asset records, including hardware inventory, software licenses, and device assignments.</li>
<li>Assist with onboarding/offboarding processes, including provisioning of devices and access.</li>
<li>Maintain documentation of issues, resolutions, and standard procedures.</li></ul> 

Skills Required: 
<ul>
<li>Microsoft 365 Admin Centers: Exchange Online, Teams, SharePoint, Intune, Azure AD.</li>
<li>Operating Systems: Windows 10/11, basic MacOS support.</li>
<li>Endpoint Management: Microsoft Intune, Autopilot.</li>
<li>Networking Basics: TCP/IP, DNS, DHCP, VPN, LAN/WAN troubleshooting.</li>
<li>Remote Support Tools: Microsoft Remote Desktop, AnyDesk.</li>
<li>Security &amp; Compliance: MFA, Conditional Access, BitLocker, Defender for Endpoint.</li>
<li>Scripting (basic): PowerShell for user and device management tasks.</li>
<li>Ticketing &amp; Asset Tools: Jira, SolarWinds Service Desk, or similar platforms.</li>
<li>Cloud Services: Basic understanding of Azure services and cloud identity management.</li>
<li>Hardware Support: Laptops, desktops, docking stations, printers, and peripherals.</li></ul> 
Working Conditions:

The employee will collaborate with the Director of Operations (India) to help ensure that policies and practices are in place for efficient IT operations across offices in India. Preferred qualifications include additional certifications such as ITIL Foundation, MS-900, MD-102, AZ-104, and CompTIA Network+. Experience supporting hybrid or remote work environments, familiarity with mobile device management (MDM) and BYOD policies, and knowledge of Active Directory and Group Policy are also valued.

Candidate should be based in Jaipur but will be required to implement process and maintain records at both locations (Chennai &amp; Jaipur).</div>

Your Cloud Campus

Location: Bahria Town Phase 7, Rawalpindi. Day Shift, On-site : 9:30:00AM to 6:30PM (Monday To Saturday)We are seeking a skilled and proactive IT Support Specialist to join our Branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have experience with server management, Active Directory, dialer support, PFSense firewall, NVR, cameras, networking, and various hardware configurations. This position requires fluent English communication skills and the ability to work effectively with both the Head office IT team and the Branch office.Key Responsibilities: <ul><li>Server Management: Install, configure, and maintain in-house servers.</li><li>Monitor server performance and ensure optimal operation.</li><li>Active Directory: ADC Servers , Linux , Windows Servers , Networking , WIFI , Dialer user end Manage user accounts, permissions, and group policies.</li><li>Troubleshoot and resolve Active Directory-related issues.</li><li>Dialer Support: Provide client-end support for dialer systems. Ensure dialer functionality and address any technical issues promptly.</li><li>Firewall Management: Configure and manage PFSense firewall. Implement security protocols and monitor network traffic.</li><li>NVR and Camera Systems: Install and maintain NVR systems and surveillance cameras. Monitor camera feeds and ensure the security system is operational.</li><li>Networking: Configure and troubleshoot routers, switches, and other networking devices. Ensure a stable and secure network environment.</li><li>Technical Support: Provide Level 1 support to in-house employees and clients. Address technical issues and escalate complex problems to higher-level support if needed.</li><li>Collaboration and Communication: Work closely with the IT team and branch office to ensure alignment on IT strategies and initiatives. Maintain clear and effective communication with all stakeholders.</li><li>Branch Office Management: Handle IT-related tasks for the branch office. Ensure seamless IT operations in coordination with the head office.</li></ul>Qualifications: <ul><li>Proven experience in IT support and systems administration. S</li><li>trong knowledge of server management, Active Directory, and network configuration.</li><li>Proficiency in configuring and managing PFSense firewall.</li><li>Experience with NVR systems and camera installation.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Fluent English communication skills, both verbal and written.</li><li>Ability to work independently and as part of a team. C</li></ul>Preferred Skills: <ul><li>Certifications in relevant IT fields (e.g., Microsoft, Cisco , linux).</li><li>Experience supporting international clients, particularly in the UAE, ledge of the latest IT security practices and protocols.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthExperience:<ul><li>NVR systems and camera installation: 1 year (Required)</li><li>IT support and systems administration: 1 year (Required)</li><li>Supporting international clients, particularly in the UAE,: 1 year (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IT Support Specialist (Day Shift, On-site)

Poppy Bank

<div>Description:

The IT Support Specialist III is part of the Poppy Information Technology (IT) team who proactively maintains our technology environments by analyzing requirements, resolving problems, making recommendations, and installing hardware and software solutions. The incumbent is to rely on experience and expertise to be frequently self-sufficient and work with minimal supervision, while also collaborating with Poppy Teams including IT team, information security team, and managed service providers. The incumbent is responsible for onsite and remote installation and support for all technology to include but not limited to: workstations, servers, printers, networks, VoIP systems, peripherals (i.e. Receipt printers, signature pads), VoIP phones, and vendor specific hardware and software. The IT Support Specialist III plays a critical role in the day-to-day experience of our employees and Bank operations. Serving as a point of contact for IT and networking requests, the team is agile, leveraging a strong commitment to customer service with an aptitude for problem solving. IT Support routinely works cross functionally with operations and engineering teams to coordinate, escalate, and resolve issues. The IT Support Specialist III is the lead-level support role, distinguish in the IT Support Specialist class by its greater degree of responsibility and complexity of assignments. This position requires that the individual work in office.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties and Responsibilities include the following:<ul><li>
Lead networking and support efforts and requests at the direction of the VP IT/Facilities Manager and SVP - Information Technology Officer and collaborate with the VP IT Project Manager and SVP-Information Security Officer</li><li>
Will act as primary liaison and network contact for vendors and managed service providers for support or MAC requests</li><li>
Ensure communication on tickets are followed up on and completed according to requests or project scope. Complete or when necessary, assign support and ticket requests to others according to importance or complexity</li><li>
Track, and report support metrics and efforts to the VP IT/Facilities Manager and update the department at weekly IT Team Meetings</li><li>
Advise, communicate, and approve network and device configuration changes and notify departments or staff of potential impacts</li><li>
Assist in training and mentoring other Support Specialists and report progress to VP IT/Facilities Manager</li><li>
Manage IT Workflows and document internal processes and procedures at the direction of the VP IT/Facilities Manager and SVP-Information Technology Officer</li><li>
Developing technical procedures and how to documents for Poppy Bank employees</li><li>
Implement proactive/preventative measures</li><li>
Accurately respond to questions and assist customers with product features, installation, set-up, and troubleshooting of software via phone or in person</li><li>
Strong technical skills to diagnose, analyze, and correct customer reported hardware issues to include basic PC, laptop, and network connectivity as necessary</li><li>
Escalate issues as needed and ensure that the business can complete all job functions with a minimum of disruption and downtime</li><li>
Performing scheduled software/hardware system checks &amp; upgrades (may involve occasional after-hours work)</li><li>
Train others inside and outside the department regarding troubleshooting techniques for areas of responsibility</li><li>
Provide technical support to employees and customers using phone, email, and the ticketing system; provide in-person support to onsite employees</li><li>
Communicate to clients: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.</li><li>
Develop expertise in in-house applications and perform issue identification, verification, diagnosis, and troubleshooting</li><li>
Facilitate feedback loop between end-users, IT team, and other business functions.</li><li>
Record accurate and comprehensive information for requests, incidents, and resolutions</li><li>
Installation, configuration, maintenance and tracking of computers, telephones, and peripheral devices</li><li>
Conduct user training on hardware, software systems &amp; peripheral devices</li><li>
Maintain and constantly improve client service, perception, and satisfaction</li><li>
Ability to work in a team and communicate effectively</li><li>
Develop in-depth knowledge of the service offerings and how it relates to client&rsquo;s needs</li><li>
Document internal processes and procedures related to duties and responsibilities</li><li>
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed</li><li>
Other duties as assigned</li></ul>
Supervisory Responsibilities: None
Qualifications:<ul><li>
A minimum of at least 7 years PC, Networking troubleshooting/repair and cabling experience and have at least two current certifications. A+, Network+, CCNA, MCSA, MCP, MCSE certification preferred</li><li>
A degree in Computer Technology or related discipline; or an equivalent combination of experience and education</li><li>
Understanding of the following technologies: PC&rsquo;s, laptops, printers, mobile devices such as Apple iPad, and other peripherals, networking, Active Directory, Exchange, Windows, Microsoft Office, anti-virus / anti-malware software</li><li>
Working knowledge of Windows 10, Server 2016, Server 2019, Office 2019, M365</li><li>
Ability to manage, maintain, troubleshoot, and support user networks, equipment, software, and services remotely and onsite</li><li>
Ability to prioritize and manage multiple tasks to meet deadlines</li><li>
Ability to interact with a wide range of internal staff members and external professionals, including consultants, auditors, technical staff, and others</li><li>
Expert in providing customer service, help desk, computer training and desktop support in high output, dynamic environment</li><li>
Experience with creating technical documentation for both Administrators and End-Users</li><li>
Experience of working in a fast-paced, team-oriented service desk environment, with the ability to positively contribute to cross-functional teams</li><li>
Expert knowledge on virtual environments and RDP /RDS, TCP/IP</li><li>
Expert knowledge of networking solutions including firewall, LAN/WAN, wireless, VPN, VLANs preferred</li><li>
Ability to install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>
Requires strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols</li><li>
Ability to develop and implement remote monitoring and management toolsets to facilitate application installations and updates in addition to patch and vulnerability management responsibility in collaboration with the ITO and ISO</li><li>
Excellent awareness of, and ability to keep current on, existing and emerging network technologies</li><li>
Ability to multi-task in a fast-paced environment</li></ul>
Physical/Mental Demands &amp; Work Environment:
The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.
Requirements:

See qualifications above.
Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For San Francisco Postings, review Fair Chance Ordinance.
CA Privacy Notice to Applicants/Employees</div>

IT Support Specialist III

JASINT Consulting and Technologies

<div>Job Title: Junior HRIS Specialist Support
Location: On-Site / Mark Center Alexandria, VA
Clearance Requirements:
Secret required
What you will be doing:
Assists Human Resources Division (HRD) staff and serviced organization officials by providing basic guidance and support during the rollout of new subsystems or updates to existing systems. Helps ensure that system changes are implemented on time by following instructions from senior staff and assisting with routine tasks related to deployment. Learns and applies new system features and capabilities to help answer basic user questions.
Position Requirements
Minimum Requirements:
<ul><li>2+ Years of Experience</li>
<li>Helps management and senior staff prepare and update standard operating procedures (SOPs) and user guides for database systems and related software.</li>
<li>Reviews draft instructions to ensure they are clear and easy for users to follow.</li>
<li>Provides feedback to senior staff on possible improvements based on user experience.</li>
<li>Works with technical and functional experts to identify and help correct inaccurate or incomplete data in HR systems.</li>
<li>Uses available reports and tools to research simple data discrepancies and assist in making corrections.</li>
<li>Verifies that changes made by senior staff are correctly reflected in the system.</li>
<li>Assists in reviewing reports and error logs to check for accuracy and completeness.</li>
<li>Notes recurring errors and brings them to the attention of senior staff.</li>
<li>Follows up with relevant team members to confirm that corrections have been made.</li>
<li>Observes and assists in system testing and quality checks under the guidance of senior staff.</li>
<li>Provides general support to help ensure database systems run smoothly and efficiently.</li>
<li>Performs other duties as assigned.</li>
</ul>
Skills required:
<ul><li>Knowledge in Defense Civilian Personnel Data System (DCPDS) and USA Staffing (USAS).</li>
<li>Human Resources Information Systems skills</li>
</ul>
Education Requirements:
<ul><li>High School Diploma</li>
</ul>
Why JASINT?
At JASINT we are proud to boast a &ldquo;together we can&rdquo; attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that&rsquo;s why we are seeking you!
We understand and respect the dedication and sacrifice that is required to serve our nation&rsquo;s greatest efforts, and our commitment in turn is to support YOU!
JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts, (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays&hellip;even an additional day off for your birthday.
*** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours, are friends of JASINT!***
JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.</div>

Junior HRIS Specialist Support

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