user support specialist

Shop Chat Portal

Company: ShopChat Portal LLC Location: Dubai, UAE Job Type: Full-Time Work Environment: On-siteAbout ShopChat PortalShop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.Through ShopChat, users can:<ul><li>Buy new and second-hand products across various categories.</li><li>Sell directly as individuals or businesses.</li><li>Enjoy integrated payment and delivery solutions within the app.</li><li>Experience unique features such as interactive games, competitions, and community product partnerships.</li></ul>We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.As we continue to scale, we're looking for a Customer Support Specialist who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.Position: Customer Support Specialist ResponsibilitiesAs a Customer Support Specialist at ShopChat, you will:Customer Interaction &amp; Support<ul><li>Respond to customer inquiries via chat, email, and calls with professionalism and empathy</li><li>Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation</li><li>Guide sellers through onboarding, product listing, verification, and dashboard usage</li><li>Handle escalations and ensure timely resolution of customer complaints</li></ul>System &amp; Dashboard Handling<ul><li>Work on our internal ShopChat Dashboard, including:</li><li>Reviewing orders, transactions, and shipping updates</li><li>Verifying sellers and users</li><li>Monitoring issues</li><li>Managing support tickets within the system</li><li>Follow internal SOPs and workflows accurately</li></ul>Quality &amp; Reporting<ul><li>Escalate technical issues to the development team when needed</li><li>Prepare daily/weekly reports on user issues and trends</li><li>Suggest improvements to enhance user experience</li><li>Maintain accurate records of all customer interactions</li></ul>RequirementsEssential Skills<ul><li>Previous experience in Customer Support (Marketplace, E-commerce, Logistics, or App Support preferred)</li><li>Strong communication in English (Arabic is a strong advantage)</li><li>Ability to understand and learn complex system dashboards</li><li>Knowledge of order flows, payments, refunds, and marketplace operations</li><li>Familiarity with CRM tools or admin dashboards</li></ul>Personal Skills<ul><li>Problem-solver with patience and empathy</li><li>Ability to handle pressure and multitask</li><li>Detail-oriented with strong follow-up skills</li><li>Fast learner and comfortable with technology</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree (any field)</li><li>Minimum 1&ndash;2 years of customer support experience</li><li>UAE experience preferred</li></ul>What We Offer<ul><li>Competitive salary</li><li>Growth opportunities inside a fast-scaling tech startup</li><li>Friendly, supportive work environment</li><li>Continuous training on ShopChat systems and dashboards</li><li>Career development and multi-department exposure</li></ul>How to ApplySend your CV and a brief introduction to: info@shopchat.aeOr apply directly through Indeed.Job Type: Full-time

Support Specialist – Shop Chat Marketplace (UAE)

Expert BOS

Job Title: IT Support Specialist Location: Karachi (Onsite) Schedule: 6 Days a Week - Night ShiftAbout the RoleWe are seeking a highly experienced and versatile IT Support Specialist to join our team. This role is ideal for someone who is comfortable wearing many hats&mdash;handling everything from day-to-day technical support to systems administration, cybersecurity, networking, cloud management, and strategic IT planning. If you thrive in dynamic environments, take ownership, and can independently manage a wide scope of IT responsibilities, we want to meet you.Key Responsibilities:<ul><li>Manage and maintain Microsoft Azure environments, including tenant configurations.</li><li>Provide Level 1&ndash;3 support for hardware, software, and network issues.</li><li>Install, configure, and maintain servers, network devices, and IT infrastructure.</li><li>Monitor system performance and ensure high availability of critical systems.</li><li>Manage backups, disaster recovery procedures, and system updates.</li><li>Implement security best practices across all systems.</li><li>Monitor for vulnerabilities, threats, and unauthorized access.</li><li>Maintain compliance with data protection and security standards.</li><li>Manage and support cloud services.</li><li>Administer virtual machines, storage solutions, and cloud-based applications.</li><li>Lead and execute IT projects from planning to deployment.</li><li>Evaluate new technologies and recommend improvements.</li><li>Manage IT vendors, procurement, and contract negotiations.</li><li>Maintain detailed documentation of systems, processes, and configurations.</li><li>Develop IT policies, SOPs, and best practices.</li></ul>Qualifications &amp; Experience<ul><li>3+ years of professional experience in a broad IT role.</li><li>Strong knowledge of Windows and/or Linux environments.</li><li>Solid understanding of networking: TCP/IP, DNS, DHCP, firewalls, VPNs.</li><li>Experience with server administration, virtualization (VMware/Hyper-V), and cloud platforms.</li><li>Familiarity with cybersecurity practices, monitoring tools, and risk mitigation.</li><li>Experience supporting both remote and on-site teams.</li><li>Strong troubleshooting, communication, and project management skills.</li><li>Ability to work independently and handle multiple priorities.</li><li>Manage user accounts, permissions, and workstation setups.</li></ul>Requirements:Strong expertise in Microsoft Azure &amp; Tenants Management Experience in IT support &amp; troubleshooting (hardware/software/network) Ability to work night shifts (onsite in Karachi) Knowledge of cloud security and infrastructure management is a plusWhy Join Us?Opportunity to work with cutting-edge cloud technologies Collaborative &amp; growth-oriented work environment Career advancement opportunitiesIf you're a tech-savvy problem-solver ready to take on this challenge, we'd love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthExperience:<ul><li>Azure: 1 year (Required)</li><li>Tenants: 1 year (Required)</li></ul>Work Location: In person

IT Support Specialist

Abacus Outsourcing

&ndash;Job Description Overview:Position: Technical Support SpecialistIndustry: ITLocation: Lahore (Onsite)Shifts: US shift timings (5 Days a Week)Employment Type: Full-timeSalary: Market Competitive with benefitsJob description:The Support Specialist will act as a first-level responder and trusted guide for the client&rsquo;s AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client&rsquo;s deep fake detection output is actionable, comprehensible, and integrated into customer workflows.Core Responsibilities:&#9679; Client Onboarding: Walk enterprise customers through the client&rsquo;s platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results&#9679; Ticket Handling/Trouble shooting: Address client-reported issues&mdash;e.g.,&ldquo;my video result is wrong,&rdquo; &ldquo;latency is high,&rdquo; &ldquo;I don&rsquo;t understand this confidence score&rdquo; &mdash; by diagnosing, replicating, and escalating appropriately&#9679; Issue Replication &amp; Escalation: Reproduce client problems in a sandbox or test environmentwhenpossible;escalatetotheengineeringordatascienceteamwhenroot causes are complex&#9679; Logs&amp;Reporting:Maintainpreciselogsofclientinteractions,stepstaken,outcomes, and diagnostic data&#9679; KnowledgeBaseDevelopment:Buildandmaintainuser-facingdocumentation:FAQs, setup guides, integration docs, and sample workflows&#9679; Feedback Loop: Provide systematic feedback from support into QA and product teams&mdash;highlightrecurringclientpainpoints,detectionmisalignments,andusability issues&#9679; Regular Check-ins: Perform routine system health checks (or coordinate with operations),pre-emptivelyflagpotentialanomalies,andproactivelycommunicatewith clients about system status or performanceKey Deliverables:&#9679; Timely, professional responses to support tickets&#9679; Diagnostic summaries and resolution documentation&#9679; Onboarding guides and user documentation&#9679; Monthly or quarterly support analytics(e.g., volume by issue type ,resolution times, recurring problem areas)&#9679; Customer satisfaction feedback reports/client health check-insIdeal Traits &amp;Skills&ndash;Technical Support Specialist Technical Competencies:&#9679; Strong technical literacy&mdash;comfortable understanding AI model outputs(e.g., detection confidence, false positives), API logs, and media formats&#9679; Experience in SaaS support or help desk environments (Zendesk, Jira, Fresh desk, etc.)&#9679; Capabilitytofollowstructureddiagnosticstepsandreconstructissuesusinglimitedclient informationBehavioral &amp; Cognitive Traits:&#9679; Excellentwrittenandverbalcommunication.Cantranslatetechnicaldetectionsinto clear, actionable advice for non-technical stakeholders&#9679; Empathy+patience&mdash;especiallygiventhatclientsmaybealarmedaboutdeepfake risks and want reassurance and clarity&#9679; Proactiveproblem-solving&mdash;doesn'tjustcloseticketsbutseeksrootcauses,trends, and latent issues&#9679; Organizational skills&mdash;able to manage multiple open cases, follow up, track resolutions, and escalate properlyProfessional Attributes:&#9679; Customer-firstmentality,withahighsenseofownershipoverclientsatisfaction&#9679; Integrity and discretion&mdash;dealing with potentially sensitive detection reports means maintaining confidentiality and trust&#9679; Reliability and consistency&mdash;follow-through on escalations, and ensure issues are not dropped&#9679; Alignment with the client&rsquo;s mission&mdash;believing in the importance of trust in the digital age and wanting to support a world where synthetic media risk is mitigatedJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Technical Support Specialist- US

Cloud Rexpo Pvt. Ltd.

Job Title: IT Support Specialist Location: Bahria Town Phase 7, Rawalpindi Shift: On-site, Day (9:30 AM &ndash; 6:30 PM)We are seeking a skilled and proactive IT Support Specialist to join our branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have hands-on experience with server management, Active Directory, dialer support, PFSense firewall, NVR/camera systems, networking, and hardware troubleshooting. Strong English communication skills and the ability to collaborate effectively with both Head Office and Branch IT teams are required.Key Responsibilities:<ul><li>Server Management: Install, configure, and maintain in-house servers; monitor performance.</li><li>Active Directory: Manage user accounts, group policies, and troubleshoot related issues.</li><li>Dialer Support: Provide client-end support and ensure dialer functionality.</li><li>Firewall Management: Configure and monitor PFSense firewall; implement security protocols.</li><li>NVR and Camera Systems: Install/maintain NVR and surveillance systems.</li><li>Networking: Configure and troubleshoot routers, switches, and Wi-Fi.</li><li>Technical Support: Provide Level 1 support to employees and clients.</li><li>Collaboration: Coordinate IT strategies between branch and head office teams.</li><li>Branch IT Operations: Ensure smooth IT functionality for the branch office.</li></ul>Qualifications:<ul><li>Proven experience in IT support and systems administration.</li><li>Strong knowledge of servers, Active Directory, networking, and firewalls.</li><li>Proficiency with PFSense and NVR systems.</li><li>Excellent troubleshooting and problem-solving abilities.</li><li>Fluent English (verbal &amp; written).</li><li>Customer-focused approach with teamwork skills.</li></ul>Preferred Skills:<ul><li>Relevant certifications (Microsoft, Cisco, Linux).</li><li>Experience supporting international clients.</li><li>Knowledge of latest IT security practices.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>IT support and Systems Administration: 2 years (Required)</li><li>servers, Active Directory, networking, and firewalls: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

NTT DATA

<div>Req ID: 348545
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a End User Support L2 to join our team in Bangalore, Karn&#257;taka (IN-KA), India (IN). 
 
Role Overview: 
The End User Support L2 role is responsible for providing advanced technical assistance to end users, 
resolving escalated issues from Level 1 support, and ensuring smooth functioning of IT systems and 
applications. This position requires strong troubleshooting skills, excellent communication, and the 
ability to work collaboratively with other IT teams. 
Key Responsibilities: 
<ul><li>Handle escalated tickets from L1 support and resolve complex technical issues related to hardware,</li></ul>
software, and network connectivity. 
<ul><li>Provide remote and on-site support for desktops, laptops, printers, mobile devices, and peripherals.</li><li>Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and enterprise</li></ul>
applications (Office 365, collaboration tools, etc.). 
<ul><li>Manage user accounts, permissions, and access in Active Directory and other identity management</li></ul>
systems. 
<ul><li>Support VPN, remote access, and endpoint security solutions.</li><li>Perform root cause analysis for recurring issues and recommend preventive measures.</li><li>Document solutions, create knowledge base articles, and assist in training L1 support staff.</li><li>Collaborate with infrastructure, network, and application teams for issue resolution.</li><li>Ensure compliance with IT policies, security standards, and service level agreements (SLAs).</li></ul>
Required Skills &amp; Qualifications: 
<ul><li>Education: Bachelor's degree in Computer Science, Information Technology, or related field (or</li></ul>
equivalent experience). 
<ul><li>Experience: 2-4 years in IT support or service desk roles, with at least 1 year in L2 support.</li><li>Strong knowledge of Windows and macOS environments, Office 365, and common enterprise</li></ul>
applications. 
<ul><li>Hands-on experience with Active Directory, Group Policy, and basic networking (TCP/IP, DNS,</li></ul>
DHCP). 
<ul><li>Familiarity with ITSM tools (ServiceNow, Jira, etc.) and ticketing systems.</li><li>Excellent problem-solving, communication, and customer service skills.</li><li>Ability to work independently and prioritize tasks in a fast-paced environment.</li></ul>
Preferred Skills: 
<ul><li>Certifications such as ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or</li></ul>
CompTIA A+/Network+. 
<ul><li>Experience with endpoint management tools (SCCM, Intune).</li><li>Knowledge of scripting (PowerShell) for automation.</li></ul>
Key Performance Indicators (KPIs): 
<ul><li>Ticket resolution time and SLA adherence.</li><li>Customer satisfaction scores.</li><li>Reduction in recurring incidents through root cause analysis</li></ul> 

About NTT DATA 
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D. 
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

End User Support L2

black.ai

Why Join Chuffed.org? Chuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started.In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors.This is a fully remote role with very occasional travel. What You'll Do As one of the primary touchpoints for Chuffed customers, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.<ol><li>Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed's tools and products. Your communication with customers will be via email.</li><li>Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers needs</li><li>Enhance our customer support by identifying opportunities to improve how we interact with and assist our community</li><li>Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information</li></ol> About You <ul><li>You have at least 3-5+ years of experience in a customer support role</li><li>You're a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging</li><li>You're customer-focused and enjoy advocating for a better user experience</li><li>You're highly organized and efficient, able to prioritize tasks effectively</li><li>You have a strong growth mindset - you're not afraid to take risks, fail and learn. You're always looking for ways to develop and improve your skill set</li><li>You're passionate about social justice and excited to help Chuffed campaigners succeed</li></ul> Don't Meet Every Requirement?That's ok - we're not ticking boxes here. If you're excited about our mission and think you'd be great at this role, we encourage you to apply.<ul><li>$70,000 - $75,000 plus superannuation (depending on experience)</li><li>Do work that matters. Wake up every day knowing you're helping people around the world fund causes they care deeply about</li><li>Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movements</li><li>Work from anywhere in Australia. We're a fully remote team and support flexible working</li><li>Grow fast. We're in a high-growth phase - you'll be trusted with real ownership, big ideas, and the chance to shape our support strategy</li><li>Join a values-aligned workplace. We're building a diverse, inclusive team, and strongly encourage people from all backgrounds and lived experiences to apply</li></ul>

Customer Support Specialist

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