user support specialist

Hiring Talent

A fast paced startup Company is hiring a User Support Specialist.Job Type: Full-time, onsiteShift Timings: 6 pm to 2 amLocation: Shahrah-e-Faisal, KarachiIndustry: AI / FintechResponsibilities:&middot; Respond to user queries promptly and professionally via email, chat, and phone&middot; Troubleshoot and resolve user issues &mdash; account access, app behavior, billing questions, and feature guidance&middot; Escalate technical bugs and edge cases to the engineering team with clear, reproducible descriptions&middot; Maintain and update help documentation, FAQs, and canned responses as the product evolves&middot; Track recurring issues and surface patterns to product and engineering to drive improvements&middot; Guide users through onboarding, feature adoption, and account setup&middot; Follow up on resolved issues to ensure user satisfaction and close the loopRequirements:&middot; 1-2 years in a customer support, help desk, or user-facing role&middot; Excellent written communication &mdash; clear, concise, and professional tone in every interaction&middot; Strong verbal communication &mdash; able to articulate issues and solutions clearly&middot; Empathetic and patient &mdash; able to handle frustrated users with composure and care&middot; Detail-oriented &mdash; able to document issues clearly and follow through on resolutions&middot; Comfortable learning new software tools quickly and navigating technical products&middot; Organized and self-driven &mdash; able to manage multiple conversations and prioritize effectivelyInterested candidates may apply.Application Question(s):<ul><li>Are you comfortable working onsite from 6 pm to 2 am ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>User Support : 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

User Support Specialist

Empower AI Inc.

<div>Overview:
<div>
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform&reg; provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.</div><div></div><div> 
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company&rsquo;s commitment to hiring and supporting active-duty and veteran employees.</div>
Responsibilities:
<div>
POSITION SUMMARY</div><div>
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA&rsquo;s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA&rsquo;s IT infrastructure, applications, and programs supported in the environment.</div><div></div><div> 
As a Senior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.</div><div></div><div> 
POSITION RESPONSIBILITIES:</div><ul><li>
Performs a variety of clerical and administrative duties pertinent to Help Desk.</li><li>
Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.</li><li>
Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.</li><li>
Provides personal computer support problem analysis, and hardware/software installation and configuration.</li><li>
Interacts daily with customers to ensure productivity; provides individual feedback.</li><li>
Monitors team productivity and quality; provides individual feedback.</li><li>
Coordinate fix actions with other teams and document fix actions.</li><li>
Maintains an audit trail and statistical records of all problems and conditions reported by the client.</li><li>
Collaborates with the Virtual Service Desk, other portfolios and various stakeholders to identify and drive solutions for issues impacting the GSA environment.</li><li>
Helps lead efforts to resolve enterprise level problems by providing technical expertise, communicating requirements and driving solutions with a variety of stakeholders.</li></ul>
Qualifications:
<div>
CONTRACT REQUIRED QUALIFICATIONS:</div><ul><li>
Public Trust Clearance (Or ability to obtain)</li><li>
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.</li></ul><ul><li>
Possesses and applies expertise on multiple complex work assignments.</li><li>
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.</li><li>
Operates with appreciable latitude in developing methodology and presenting solutions to problems.</li><li>
Work is performed remotely under supervision.</li><li>
Contributes to deliverables and performance metrics.</li></ul><div> 
CONTRACT DESIRED QUALIFICATIONS:</div><ul><li>
Must be willing to work a variety of shifts, including holidays as scheduled.</li><li>
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.</li><li>
Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory.</li></ul><div> 
EDUCATION AND EXPERIENCE</div><ul><li>
Associates Degree or equivalent.</li><li>
Minimum of 4-9 years of work experience.</li><li>
At least one (1) year experience with Windows desktop support.</li><li>
At least two (2) years experience working knowledge of remote tools.</li><li>
Experience supporting industry standard software products.</li><li>
Experience as a remote worker demonstrating time management and self discipline.</li></ul><div> 
PHYSICAL REQUIREMENTS</div><div>
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:</div> 
<ul><li><ul><li>
As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards.</li><li>
Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company&rsquo;s expectations of information security.</li><li>
Communicate verbally and respond to verbal communications in person, over the phone or by video chat.</li><li>
Communicate clearly and succinctly in writing, primarily utilizing a keyboard.</li><li>
Sitting for long periods.</li><li>
Viewing computer screens for long periods of time.</li></ul></li><li>
Travel is not required.</li></ul> 

About Empower AI:
<div>
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm&rsquo;s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.</div></div>

Senior Computer User Support Specialist

Eleganz Luxury

Job Title: Software Support Specialist/Engineer Department: Technical Support/ Engineering Reports to: Support Manager/ Lead DeveloperRole Summary: We are looking for a Software Support Specialist to troubleshoot and resolve technical issues related to our software and integrated systems. The role involves supporting users, collaborating with developers on bug fixes, and using AI tools to improve support efficiency.Key Responsibilities: Diagnose and resolve software issues, configuration errors, and performance problems via email, chat, or remote sessions. Maintain and update knowledge base articles and user guides. Reproduce and document bugs with clear technical details for the development team. Monitor systems to identify and address issues proactively Conduct user onboarding sessions and create training materials. Utilize AI tools to streamline support processes and automate repetitive tasks.Required Skills &amp; Qualifications: Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience) 4&ndash;5 years of experience in the corporate industry Familiarity with Windows, macOS, and Linux Basic SQL knowledge for querying databases Understanding of Python, JavaScript, or Java (for debugging/log reading) Awareness of cloud platforms (AWS, Azure, or Google Cloud) Strong communication and problem-solving skillsPreferred Experience: Experience with tools like Zendesk, Jira, or ServiceNow Familiarity with API tools such as Postman Basic knowledge of CI/CD processes Certifications like CompTIA A+, ITIL, or AWS Cloud PractitionerCompany: Eleganz Luxury Pvt. Ltd. Location: Lahore Pay: Market CompetitiveApplication Process: Interested candidates are encouraged to submit their resumes at: Farzana@eleganzluxury.comPay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Software Support Specialist

Spectrum Solution W.L L

Job Title: IT Support SpecialistLocation: Doha Onsite Job Type: Full-timeJob Summary: We are seeking a reliable and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day IT operations across the organization.Key Responsibilities:<ul><li>Provide first-level technical support to end users for hardware, software, and network-related issues</li><li>Install, configure, and maintain computers, printers, and other IT equipment</li><li>Troubleshoot system and network problems, diagnosing and resolving faults efficiently</li><li>Manage user accounts, permissions, and access rights</li><li>Monitor system performance and ensure security protocols are implemented and maintained</li><li>Assist in the setup, configuration, and maintenance of IT infrastructure</li><li>Maintain accurate records of issues, resolutions, and IT assets</li><li>Support email systems, including Microsoft Office 365</li><li>Coordinate with external vendors and service providers when required</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT support or helpdesk role</li><li>Strong knowledge of Windows operating systems and networking concepts</li><li>Familiarity with Microsoft Office 365 and common business applications</li><li>Good troubleshooting, analytical, and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li></ul>Preferred Qualifications:<ul><li>IT certifications (e.g., CompTIA A+, Network+) are an advantage</li><li>Experience with ticketing systems and remote support tools.</li></ul>Job Type: PermanentWork Location: In person

IT Support Specialist

Al Adyat consultancy

We are looking for a Web Support Specialist to maintain, troubleshoot, and support web applications and websites. The ideal candidate will ensure smooth website functionality, resolve user issues, and collaborate with development and infrastructure teams to improve performance and user experience.Key Responsibilities:<ul><li>Provide technical support for web applications and websites.</li><li>Monitor website performance, availability, and uptime.</li><li>Troubleshoot and resolve website issues (front-end and basic back-end).</li><li>Handle user queries and incidents related to web services.</li><li>Perform routine maintenance, updates, and content changes.</li><li>Support deployment activities and coordinate with development teams.</li><li>Identify bugs and escalate complex issues to developers.</li><li>Ensure website security best practices are followed.</li><li>Maintain documentation for issues, fixes, and processes.</li><li>Assist in testing (UAT, regression testing) for web applications.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>1&ndash;3 years of experience in web support or technical support.</li><li>Basic knowledge of HTML, CSS, JavaScript.</li><li>Familiarity with web servers (e.g., Apache, Nginx).</li><li>Understanding of APIs and web services.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Good problem-solving and troubleshooting skills.</li><li>Strong communication skills.</li></ul>Preferred Skills:<ul><li>Basic knowledge of databases (SQL).</li><li>Familiarity with CMS platforms (e.g., WordPress, Drupal).</li><li>Understanding of cloud platforms (AWS, Azure).</li><li>Experience with monitoring tools.</li></ul>Key Competencies:<ul><li>Attention to detail</li><li>Time management</li><li>Customer-oriented mindset</li><li>Ability to work under pressure</li></ul>Pay: QAR12,000.00 - QAR14,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>web support or technical support: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in Computer Science (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Web Support Specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2></div> 
<div><div> 
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist. 
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications. 
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality. 
 
Essential Duties and Responsibilities of the Position 
User Support &amp; Training 
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul> 
Incident Management &amp; Troubleshooting 
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul> 
Application Support &amp; Operations 
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul> 
Documentation &amp; Knowledge Management 
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul> 
Continuous Improvement &amp; Optimization 
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul> 
Security, Compliance &amp; Access Control 
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul> 
Team Collaboration &amp; Leadership 
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul> 
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader">Minimum and Additional Requirements</h2></div>
<div>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</div> 
<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus. 
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions. 
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment. 
Experience conducting functional and system testing, including documenting results and identifying system improvements. 
Demonstrated work in a technical support or help desk environment supporting diverse user groups. 
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes. 
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. 
 
Knowledge &amp; Skills required 
Demonstrated experience working with court case management systems or judicial technology applications. 
Ability to analyze, troubleshoot, and provide solutions to complex problems. 
Experience delivering in-person, virtual, and one-on-one training 
Proven ability to provide technical troubleshooting and end-user support 
Strong written and verbal communication skills 
Knowledge of functional and system testing methods and techniques. 
Demonstrated experience in a technical support environment. 
Experience using and developing SQL scripts.</div></div>
<div><h2 class="jobSectionHeader">Additional Comments</h2></div>
<div>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:<ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div>

Application Support Specialist

We are looking for a detail-oriented Application Support Specialist to maintain, troubleshoot, and improve business applications. The ideal candidate will ensure system availability, resolve user issues, and support application performance to meet business needs.Key Responsibilities:<ul><li>Provide technical support for business applications and systems.</li><li>Monitor application performance and ensure high availability.</li><li>Troubleshoot and resolve application issues in a timely manner.</li><li>Handle user requests, incidents, and service tickets.</li><li>Collaborate with development teams to resolve bugs and implement fixes.</li><li>Perform root cause analysis and document solutions.</li><li>Support application deployments, updates, and patches.</li><li>Maintain system documentation and user guides.</li><li>Ensure compliance with security policies and procedures.</li><li>Participate in on-call support when required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>2&ndash;5 years of experience in application support or a similar role.</li><li>Strong understanding of software applications and IT systems.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Basic knowledge of databases (SQL).</li><li>Familiarity with APIs and integrations.</li><li>Good understanding of operating systems (Windows/Linux).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and teamwork skills.</li></ul>Preferred Qualifications:<ul><li>Experience with cloud platforms (AWS, Azure).</li><li>Knowledge of ITIL processes.</li><li>Scripting knowledge (PowerShell, Python).</li><li>Experience in financial, healthcare, or government sectors is a plus.</li></ul>Soft Skills:<ul><li>Attention to detail</li><li>Ability to work under pressure</li><li>Strong time management</li><li>Customer-oriented mindset</li></ul>Pay: QAR12,000.00 - QAR14,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>application support : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in Computer Science (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

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