user support specialist

NEOM S.C.

<div>
 
 
 About the Job
 
 
 
 We are looking for a proactive and detail-oriented
 
 ERP Support Specialist
 
 to join our IT team. The ideal candidate will ensure seamless ERP system operations across departments, supporting modules such as
 
 SAP S/4HANA, FI/CO, Procurement, MM, and HCM
 
 . This role focuses on providing technical support, improving user experience, and driving system optimization to meet business needs effectively.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide timely technical support for ERP-related issues and maintain consistent master data.
 </li>
 <li>
 Coordinate with NEOM Tech &amp; Digital or external consultants for system escalations.
 </li>
 <li>
 Conduct user training, develop manuals, and maintain updated documentation.
 </li>
 <li>
 Participate in UAT testing, assist in new SAP developments, and communicate deployment changes.
 </li>
 <li>
 Act as a liaison between end-users and technical teams to ensure system needs are met.
 </li>
 <li>
 Identify and implement opportunities for system enhancements and process improvements.
 </li>
 <li>
 Deliver clear feedback on system performance and user experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience as an ERP Support Specialist.
 </li>
 <li>
 Strong knowledge of SAP modules (FI/CO, Procurement, MM, HCM).
 </li>
 <li>
 Excellent analytical, communication, and problem-solving skills.
 </li>
 <li>
 Proven ability to deliver user training and documentation.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and meet deadlines.
 </li>
 <li>
 Strong interpersonal skills to collaborate across diverse teams.
 </li>
 </ul>
 
 
</div>

ERP Support Specialist

Panthalassa

<div>About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis.

About the Job

We're looking for an IT Support Specialist to join our IT team as the first dedicated end-user support role at Panthalassa. You'll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You'll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.

This is a people-first technical role. You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You'll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.

This is an on-site role in our Portland office. You'll need to be comfortable doing hands-on work, whether that's resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a &quot;no task is too small&quot; attitude.

Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.

What You'll Do
<ul>
<li>Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.</li>
<li>Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.</li>
<li>Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.</li>
<li>Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.</li>
<li>Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.</li>
<li>Manage inventory and storage of technology peripherals and equipment.</li>
<li>Participate in office build-outs and capital projects, including setting up new equipment and physical technology.</li>
<li>Model strong customer service principles while solving problems in a technical, detail-oriented way.</li>
<li>Contribute to building scalable systems and processes to enable our help desk function.</li>
</ul>
Growth Opportunities

This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also:
<ul>
<li>Configure and manage mobile device management (MDM) tools like JumpCloud and Intune.</li>
<li>Automate IT workflows through scripting or building in-house tools.</li>
<li>Help architect and implement our zero trust cybersecurity framework.</li>
<li>Collaborate with the IT Manager on longer-term corporate technology strategy.</li>
<li>Gain exposure to modern infrastructure and DevOps practices, including Terraform, GCP, and Azure.</li>
</ul>
What We're Looking For
<ul>
<li>2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).</li>
<li>Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices.</li>
<li>Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).</li>
<li>Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).</li>
<li>Excellent communication and customer service skills; you enjoy working directly with people to solve problems.</li>
<li>A process-oriented mindset, with attention to detail in documentation.</li>
<li>Ability to be flexible and adaptive in a fast-growing, evolving environment.</li>
<li>Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.</li>
</ul>
Bonus Points
<ul>
<li>Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar).</li>
<li>Familiarity with scripting languages (Python, PowerShell, Bash).</li>
<li>Exposure to zero trust security models and modern identity/device management.</li>
</ul>
The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Why Join Us?

At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space.

Compensation and Benefits

If hired for this full-time role, you will receive:
<ul>
<li>Cash compensation of $75,000 - $95,000</li>
<li>Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation.</li>
<li>A benefits package that helps you take care of yourself and your family, including:
<ul><li>Flexible paid time off</li>
<li>Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)</li>
<li>Dental insurance (the company pays 33% for full time employees and 100% for their partners and dependents)</li>
<li>Vision insurance (the company pays 100% for full time employees, their partners, and dependents)</li>
<li>Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)</li>
<li>Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA</li>
</ul></li><li>Relocation assistance to facilitate your move to Portland (if needed).</li>
</ul>
Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.</div>

IT Support Specialist

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad, Mumbai</div></ul></div><div> 
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader">Role description</h3>
<div>Key Responsibilities:
<ul>
<li>VIP and End-User Support 
Provide high-level technical support to VIPs and end-users, including hardware break-fix, desk-side support (DSS), and IMAC (Install, Move, Add, Change) services.</li>
<li>Smart Hands Support 
Offer on-site assistance for remote IT teams, including hardware replacements, cable management, and system troubleshooting.</li>
<li>Audio-Visual / Meeting Room Support 
Manage and support AV equipment for meetings and events, ensuring smooth operation of conferencing tools (Zoom, Teams, WebEx, etc.).</li>
<li>Device Onboarding / Offboarding 
Handle device setup, configuration, and deployment for new users; perform secure data wiping and returns during offboarding.</li>
<li>Asset &amp; Inventory Management 
Maintain accurate records of IT assets and inventory. Conduct regular audits and ensure timely updates to asset databases.</li>
<li>Dispatch Coordination 
Coordinate with field technicians and service partners for efficient dispatch and resolution of technical issues.</li>
<li>Vendor &amp; ISP Coordination 
Liaise with local vendors and internet service providers to ensure timely service delivery, maintenance, and issue resolution.</li>
<li>Local Network Support 
Provide basic network troubleshooting support including LAN/WAN connectivity, cabling, and switch port checks.</li>
<li>User Guidance &amp; Training 
Assist users with IT tools, provide training on best practices, and support IT policy compliance.</li>
<li>Documentation &amp; Reporting 
Maintain accurate documentation for support activities, assets, configurations, and incidents. Generate periodic reports as needed.</li>
</ul></div>
<h3 class="jobSectionHeader">Skills</h3>
<div>End User Support, Asset/Inventory Management</div></div></div></div>
 <div><h3 class="jobSectionHeader">About UST</h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

End User Support

AC House company

Position OverviewWe are looking for a skilled and proactive IT Specialist to manage and support all information technology systems within our furniture and mattress production factory in Sabhan Area. The ideal candidate must have hands-on experience with ERP systems, particularly Odoo, and will be responsible for ensuring the smooth operation, maintenance, and security of all IT infrastructure. This role provides technical support to all departments, ensures optimal system performance, and assists in the digital transformation of the factory&rsquo;s operations.Key Responsibilities<ul><li>Administer, monitor, and maintain the ERP system (Odoo) to ensure efficient workflow across departments.</li><li>Provide technical support and troubleshooting for all hardware, software, and network issues within the factory.</li><li>Configure and update user accounts, access rights, and security permissions within Odoo and other systems.</li><li>Collaborate with department heads to identify system requirements and improve process efficiency through automation.</li><li>Perform regular data backups, system updates, and preventive maintenance to ensure data integrity and system reliability.</li><li>Manage and maintain servers, printers, internet connectivity, and local networks (LAN/Wi-Fi).</li><li>Coordinate with ERP vendors or external consultants when system customization or upgrades are required.</li><li>Document IT procedures, system configurations, and user manuals for internal use.</li><li>Ensure cybersecurity measures are in place, including antivirus protection, firewalls, and data protection practices.</li><li>Support production, inventory, and sales teams with system-related queries and training as needed.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 3&ndash;5 years of IT experience, preferably in a manufacturing or industrial environment.</li><li>Proven knowledge and practical experience with ERP systems &ndash; Odoo experience is mandatory.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Good knowledge of network systems, servers, and data security protocols.</li><li>Excellent communication and teamwork skills to support non-technical users.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluent in English (Arabic is an advantage).</li></ul>Preferred Attributes:<ul><li>Experience in integrating ERP systems with production and inventory modules.</li><li>Familiarity with database management (PostgreSQL preferred for Odoo).</li><li>Strong organizational skills, initiative, and attention to detail.</li><li>Service-oriented mindset with a proactive approach to problem-solving.</li></ul>Job Type: Full-timePay: KD350.000 - KD500.000 per monthApplication Question(s):<ul><li>Do you have previous experience with ERP implementation and managing?</li><li>Do you have experience with Odoo installation, configuration and customization?</li></ul>

Ansar Gallery

Job Summary:The ERP IT Application Support Specialist is responsible for providing functional and technical support for the organization&rsquo;s ERP system and integrated business applications. This role ensures system reliability, resolves user issues, assists with configuration and upgrades, and collaborates with business users and technical teams to enhance ERP functionality and efficiency.Key Responsibilities:1. Application Support<ul><li>Provide day-to-day functional and technical support for ERP modules (e.g., Finance, Procurement, Inventory, HR, Manufacturing, Sales).</li><li>Diagnose and resolve ERP-related incidents, service requests, and data issues in a timely manner.</li><li>Monitor system performance and ensure the ERP application runs efficiently.</li><li>Log, track, and manage incidents through the IT helpdesk system (e.g., ServiceNow, Jira, or equivalent).</li></ul>2. System Maintenance &amp; Configuration<ul><li>Support ERP configuration, testing, and deployment of new features, patches, and updates.</li><li>Coordinate system upgrades and patches with IT infrastructure and vendor teams.</li><li>Maintain user access rights and security roles according to company policies.</li><li>Ensure data integrity and assist with database maintenance or cleanup as needed.</li></ul>3. User Training &amp; Documentation<ul><li>Provide user training, create manuals, FAQs, and technical documentation.</li><li>Assist with onboarding new users and promote best practices in ERP usage.</li></ul>4. Continuous Improvement &amp; Projects<ul><li>Collaborate with business analysts and process owners to identify opportunities for system optimization and automation.</li><li>Participate in ERP enhancement projects, testing (UAT), and rollout activities.</li><li>Liaise with ERP vendors or third-party support partners to resolve advanced technical issues.</li></ul>Qualifications &amp; Experience:Education:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Systems, or related field.</li></ul>Experience:<ul><li>2&ndash;5 years of experience supporting ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, Infor, Epicor, or similar).</li><li>Experience with ERP integrations, workflows, and reporting tools (e.g., Power BI, SQL, Crystal Reports).</li><li>Familiarity with ITIL processes (Incident, Problem, Change Management).</li></ul>Technical Skills:<ul><li>Basic understanding of databases (SQL queries, data analysis).</li><li>Knowledge of ERP configuration and troubleshooting.</li><li>Understanding of APIs, system interfaces, and middleware (preferred).</li><li>Proficiency in Excel and data management tools.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and user support skills.</li><li>Ability to prioritize and manage multiple issues simultaneously.</li><li>Team-oriented with strong collaboration and customer service mindset.</li></ul>Key Performance Indicators (KPIs):<ul><li>ERP system uptime and performance metrics.</li><li>Average resolution time for support tickets.</li><li>User satisfaction ratings.</li><li>Successful completion of ERP enhancements and upgrades.</li><li>Data integrity and compliance with internal policies.</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,500.00 per month

ERP IT Application Support Specialist

Nomod

Customer Success Specialist <div>
At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time</div>
 
 <div> <div>
 About the job We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <ul>
<li> Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future </li>
<li> Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them </li>
<li> Assist potential new users with their queries on Nomod s current and upcoming features </li>
<li> Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner </li>
<li> Support merchants in managing and challenging disputes and chargebacks </li>
<li> Work closely with our Risk team to augment account reviews and communicate with users as part of this process </li>
<li> Triage support requests to determine urgency, and escalate where necessary </li>
<li> Manage and respond to online reviews across various platforms </li>
<li> Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think a Customer Success Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment </li>
<li> Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have an ability to quickly build a rapport and see things from the perspective of our users </li>
<li> Obsess about making and keeping users happy </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Be creative, innovative, and data driven </li>
<li> Deliver no matter what it takes </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 </div></div>

Customer Success Specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

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