user support specialist

Noventiq WLL

<p>We are seeking a highly skilled and customer focused <b>End User Support Engineer</b> to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.</p><p><b>Purpose, Essential Duties and Responsibilities:</b></p><ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul><p><b>Qualifications / Certifications</b></p><ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul><p>Job Type: Full-time</p>

End User Support Specialist

Holcim

<div></div><div><div><div><div><div><p>IT User Specialist
</p></div></div></div></div><div><div><div><div><b>Location:
</b>New Cairo, Cairo, EG, 11835
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>16250
</div></div></div></div><div></div><div><div><p><b>Why work for us?</b><br>
Driven by our purpose: Building progress for people and the planet. We are transforming to become the leader in innovative and sustainable building solutions. Holcim US offers an unparalleled range of innovative cement, aggregates, asphalt, concrete products and construction services that have been the foundation for infrastructure projects across the globe. To move the industry forward to a greener future we need people who are passionate about sustainability, are driven to shape and influence perception, and keen to build, grow and thrive in our high-performance culture. <b>Are you ready to build progress with us?</b></p><br>
</div></div><div></div><div><div><div><div><div><div><div><div><div><b>IT User Specialist</b></div></div></div><div><br>
<div>
<div><b>Job Purpose</b><br>
<br>
</div></div><div></div><div><div>The IT User Support Specialist makes sure the users in his operating country (OpCo) of responsibility receive the right level of support. The main objectives of this position are:</div><br>
<div></div>
<ul>
<li>Fulfill and remediate user requests and incidents on time and with expected quality.</li>
<li>Ensure the appropriate level of communication with the users.</li>
<li>Respect the Service Level commitments defined with the users.</li></ul></div></div><div></div><div><br>
<div>
<div><b>Key Responsibilities</b></div></div><div></div><div><br>
<ul>
<li>Provide the 1st level of support, (OS, network, hardware, software, peripherals ..etc) to all employees in scope.</li>
<li>Manage the IT facilities (Data Center) in the site.</li>
<li>Classifies and prioritises requests and incidents.</li>
<li>Ensure the coordination of 1st, 2nd and 3rd level support .</li>
<li>Work proactively on root cause analysis, problem solving and standard operating procedures creation.</li>
<li>Answer inquiries and provide basic training to users in the proper use of hardware and software.</li>
<li>Handle the communication to end users and other IT departments</li>
<li>Ensure the Service Level commitments are respected</li>
<li>Follow and implement the security, internal control and standardization principles defined by the group and regional teams.</li>
<li>Implement service enhancements that improves the reliability, usability, security, supportability and performance of the desktop environment.</li>
<li>Apply LH IT security standards on all computers in terms of anti-virus, security updates, OS updates and users authorized access.</li>
<li>Provide network connectivity to LH resources &amp; and support for the visitors.
</li><li>Ensure compliance with LH standards in terms of HW, SW and enforce LH IT policy.</li>
<li>Monitor the printing consumption and the attendance systems.</li>
<li>Receive and deliver of network devices and toners in the site.</li>
<li>Approve work permits for any needed civil work to avoid any IT network damages.</li>
<li>Keep track of IT user's assets and scarp and prepare computers, printers as a donation for social activities.</li>
<li>Update the inventories, scrap and donations.</li></ul></div></div><div><br>
<div>
<div></div><div><b>Education</b></div><br>
<div></div>
<div><b>
Qualifications &amp; Experience</b></div></div><div><br>
<div>
 <b>Education:</b></div>
<ul>
<li>Graduate degree in Business or Management, Computer Science, Engineering or related discipline with an IT focus.</li></ul><br>
<div></div>
<div><b>
Technical Skills:</b></div>
<ul>
<li>Ability to conduct research into application development issues and products.</li>
<li>Analytical, design and development skills including troubleshooting and integration of IT services.</li>
<li>Competency in developing efficient and effective solutions to diverse and complex business problems.</li>
<li>Ability to implement IT policies and governance.</li></ul><br>
<div></div>
<div>
 <b>Experience:</b></div>
<ul>
<li>At least 2-4 years in IT End User services experience.</li>
<li>Broad technical knowledge of IT.</li>
<li>Understanding of IT services, technology and solutions.</li>
<li>Experience in a related industry (cement, aggregate, ready-mix) is a plus.</li></ul><br>
<div></div>
<div><b>
Behavioral / managerial competencies:</b></div><br>
<div>
</div><ul><li>Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.</li>
<li>High willingness to drive transformation and service improvement.</li>
<li>Strong customer / end-user / client service orientation.</li>
<li>Keen attention to detail.</li>
<li>Capability for problem solving, decision making, sound judgment, assertiveness.</li></ul></div></div><br>
<div></div>
</div>
</div></div></div></div></div><div></div><div><div><p><b>WHO ARE LAFARGE PEOPLE?</b><br>
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.</p>
<p><b>YOUR LAFARGE EXPERIENCE</b><br>
At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.</p></div></div></div><p></p>

IT User Specialist

Jazeera Airways

<p></p><div><p>Jazeera Airways is looking for IT Support Specialist(s) who would be responsible for all aspects of network administration including servers, desktop systems, security systems, communications, office systems and hardware/software.</p>
<p>
In addition to above, the position is also responsible for first level support of outsourced applications and co-ordinate with service provider to resolve the user problems.</p><p><br>
<b>
Responsibilities and Duties:</b></p>
<ul>
<li>Handle all related matters to Jazeera Terminal enterprise network and system monitoring, management, maintenance and configuration.</li>
<li>Handle network administration (including backup, security management, user account management, e-mail systems including e-mail, web server, internet access, office systems and applications support).</li>
<li>Support server, network and desktop hardware, software and applications.</li>
<li>Roll out hardware and software to ensure optimal deployment of resources.</li>
<li>Plan, implement, and support the network and computing infrastructure plan.</li>
<li>Support Remote station offices for any IT related problems.</li>
<li>Support any other software/hardware platform for business.</li>
<li>Provide IT support for check-in, immigration, customs and security systems.</li>
<li>Handle CCTV system installation and support.</li>
<li>Perform any additional IT systems related business work not specifically mentioned in addition to above as necessitated by overall business objectives and requirements of the organization</li></ul><br>
<p><br>
<b>Requirements and Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s Degree or High Diploma in Computer Science or equivalent.</li>
<li>Minimum 5 years of experience in technical support included 2 years in System and Network administration.</li>
<li>Demonstrate a good knowledge of Windows servers and desktop products, setting up remote access for users and PBX systems.</li>
<li>Ability to administer a 200+ node network including firewalls, VPN, networked printers and photocopiers, UPS, CCTV etc.</li>
<li>Ability to provide application level support and vendor co-ordination for user problem resolution</li>
<li>Ready to work in a different schedule as assigned by Manager and based on the operational needs.</li>
<li>Excellent communication skills in English.</li>
<li>Have a valid Kuwaiti driving license.</li></ul></div><p></p>

IT Support Specialist

Stellar Hunters

<div>
 We are seeking a customer-focused and technically capable
 <strong>
  IT Support Specialist
 </strong>
 to join our IT team. The ideal candidate will provide day-to-day technical support to employees, troubleshoot hardware and software issues, manage incidents and requests through the ticketing system, and contribute to maintaining a secure and efficient workplace technology environment. This role requires strong problem-solving skills, excellent communication, and the ability to work collaboratively across teams to ensure timely resolution of IT issues.
 <br/>
 <br/>
 Key Responsibilities for IT Support Specialist
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the first point of contact for internal users via phone, email, chat, and ticketing system; prioritize, document, and resolve incidents and service requests in a timely manner.
  </li>
  <li>
   Troubleshoot, diagnose, and repair desktop and laptop hardware, peripherals, and mobile devices; perform OS and application installations, upgrades, and configurations.
  </li>
  <li>
   Support and maintain corporate software applications, including installing, configuring, and updating authorized business applications and assisting users with application-specific issues.
  </li>
  <li>
   Manage user accounts, permissions, and access in identity and access management systems; perform onboarding and offboarding tasks including provisioning/deprovisioning hardware, email, and system access.
  </li>
  <li>
   Assist with network troubleshooting and connectivity issues, including wired and wireless networks, VPN access, and basic firewall or router configuration in coordination with network engineers.
  </li>
  <li>
   Document troubleshooting steps, resolutions, knowledge base articles, and standard operating procedures to promote self-help and reduce recurring incidents.
  </li>
  <li>
   Participate in IT asset inventory management, including tracking, imaging, deploying, and disposing of equipment in accordance with company policies.
  </li>
  <li>
   Maintain IT security best practices by applying patches, updates, and endpoint protection tools; escalate security incidents and collaborate with security and compliance teams as needed.
  </li>
  <li>
   Collaborate with cross-functional teams on IT projects, deployments, and upgrades; provide after-hours or on-call support as required for critical issues or scheduled maintenance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications - IT Support Specialist Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
  </li>
  <li>
   2+ years of hands-on experience in IT support, help desk, or desktop support roles supporting Windows and macOS environments.
  </li>
  <li>
   Working knowledge of common office productivity software (e.g., Microsoft 365), remote support tools, ticketing systems (e.g., Jira, ServiceNow), and basic networking concepts.
  </li>
  <li>
   Familiarity with Active Directory, Azure AD, identity management, and MFA implementations; experience with mobile device management (MDM) is a plus.
  </li>
  <li>
   Strong troubleshooting and analytical skills, with an emphasis on customer service and clear communication to non-technical users.
  </li>
  <li>
   Ability to manage multiple concurrent requests, maintain accurate documentation, and follow established processes and escalation paths.
  </li>
  <li>
   Comfort working in a fast-paced environment and willingness to learn new technologies and tools as business needs evolve.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications - Certifications &amp; Tools
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Industry certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent are preferred.
  </li>
  <li>
   Experience with endpoint management and imaging tools, cloud platforms (e.g., Azure, AWS), and basic scripting (PowerShell, Bash) is desirable.
  </li>
  <li>
   Previous experience supporting hybrid work environments and collaboration tools (e.g., Microsoft Teams, Zoom) is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment &amp; Compensation - IT Support Specialist Salary &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time position with a hybrid or onsite work model depending on team needs.
  </li>
  <li>
   Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.
  </li>
  <li>
   Opportunities for professional development, training support, and assistance with certifications to advance technical skills.
  </li>
  <li>
   Collaborative team environment committed to diversity, equity, and inclusion and supportive of career growth within the company.
  </li>
 </ul>
</div>


Forvis Mazars in Qatar

<div><p><b>Job Summary</b></p>
<p>The Application Support Specialist is responsible for providing Level 1 and Level 2 support for enterprise applications, ensuring system stability, performance, and compliance with Service Level Agreements (SLAs). The role involves troubleshooting, documentation, system configuration, user onboarding, cross-functional collaboration, and leading process improvement and project management initiatives. The incumbent plays a key role in maintaining operational continuity while supporting enhancements and automation across enterprise systems.</p>
<p></p>
<p><b>Role responsibilities:</b></p>
<p>&sect; L1 and L2 Support &ndash;Timely troubleshooting and problem resolution within SLA
</p><p></p><p>&sect; Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</p><p></p><p>&sect; Creating and maintaining user manual and admin manuals
</p><p></p><p>&sect; Onboarding of New Users (Supporting Application Training)
</p><p></p><p>&sect; Working with Cross-Functional Teams
</p><p></p><p>&sect; Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
</p><p></p><p>&sect; Analyzes and correlates data to define problems. Identifies alternatives.
</p><p></p><p>&sect; Expert knowledge of software configuration and support, experience with relational databases and report generation.
</p><p></p><p>&sect; Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.
</p><p></p><p>&sect; Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
</p><p></p><p>&sect; Research and recommend alternative actions for problem resolution
</p><p></p><p>&sect; Employ productivity aids in all aspects of assignments
</p><p></p><p>&sect; Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads process improvement, innovation and automation initiatives
</p><p></p><p>&sect; Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.
</p><p></p><p><b>Qualifications</b></p>
<p></p>
<p>&sect; Bachelor in IT or Relevant</p>
<p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p><b>Experiences
</b></p><p></p><p>&sect; Overall 10-12 years&rsquo; experience in similar skill set
</p><p></p><p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p>&sect; Excellent communication skills (oral &amp; written) in English. Arabic is preferred.
</p><p></p><p>&sect; Excellent customer interaction attitude and behavior
</p><p></p><p>&sect; Experienced in implementing software and configuration changes across enterprise systems.
</p><p></p><p>&sect; Experienced in installation, setup, configuration, and maintenance of software and user devices.
</p><p></p><p>&sect; Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</p><p></p><p>&sect; Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
</p><p></p><p><b>Skills</b></p>
<p>&sect; In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</p></div>

Application Support Specialist

UserWise

<div>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Monday to Friday
 <br/>
 <br/>
 6pm to 3am OR 2 am - 11 am (Pakistan time)
 <br/>
 <br/>
 <strong>
  Type
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 As a Customer Service Agent for UserWise Services, you play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we're committed to resolving their issues while maintaining a positive public image and app rating
  </li>
  <li>
   User Support: Handle incoming user tickets, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions
  </li>
  <li>
   Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction
  </li>
  <li>
   Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ year of experience in Online Customer Support
  </li>
  <li>
   Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.
  </li>
  <li>
   Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution
  </li>
  <li>
   Ability to prioritize and escalate urgent matters appropriately
  </li>
  <li>
   Customer-focused mindset with a commitment to delivering a positive user experience
  </li>
  <li>
   Familiarity with mobile apps and basic troubleshooting processes is a plus
  </li>
  <li>
   This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market competitive, tax-free USD salaries
  </li>
  <li>
   Private Health Insurance
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Performance Bonus
  </li>
  <li>
   Annual Performance Reviews
  </li>
 </ul>
</div>


Customer Support Representative

B LABS

<div><p><b>b_labs</b> is the transformation and digitization arm of<b> B.TECH, </b>on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and appliances in Egypt. By joining b labs, you will get to benefit from a collaborative startup environment, while also enjoying the stability of working within a company that has achieved strong growth year after year. You will be part of a visionary, customer-focused team with an ambitious mission-to become a trailblazer for digital retail within the Middle East.<br>
<br>
As a Support Engineer, you will provide front-line technical support to corporate end users, ensuring reliable day-to-day IT operations and a high-quality user experience. You will manage end-to-end user support across endpoints, Microsoft 365, identity, and access services, while handling incidents, resolving user issues efficiently, and collaborating with internal IT teams to maintain service continuity and operational excellence.<br>
<br>
<b>Responsibilities</b></p><ul>
<li>
Provide hands-on end-user support across Windows, macOS, Android devices, and Microsoft 365 platforms.
</li><li>Manage incidents and service requests through the ITSM platform with full ownership from intake to resolution. Troubleshoot endpoint, identity, access, and connectivity issues, including MFA, VPN, and device compliance.
</li><li>Support device lifecycle activities and ensure SLA adherence, service quality, and clear user communication.
</li>Contribute to operational improvement, documentation, and continuous service optimization initiatives.<br>
<li>
</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Minimum of <b>3 years</b> in corporate end-user support or support engineering roles.
</li><li>Strong hands-on experience with Windows, macOS, Android, Microsoft 365, Active Directory, Azure AD, and Intune.
</li><li>Good understanding of networking fundamentals, authentication, and access concepts.
</li><li>Experience using ITSM tools and operating within ITIL-based service management frameworks.
</li><li>Strong troubleshooting, communication, ownership, and collaboration skills.</li>
</ul><p></p><p><b>
Preferred Qualifications</b></p><ul>
<li>
Experience in enterprise IT environments, exposure to structured service delivery models, and experience supporting large-scale Microsoft 365 and Intune environments.
</li><li>Contribution to knowledge bases and service documentation is a strong plus.</li>
</ul><p><b>
Benefits</b></p><p><b>
Office environment</b>: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.</p><p><b>
Flexibility:</b> You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community</p><p><b>
Equipment</b>: From &quot;Day 1&quot; you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.</p></div>

Support Engineer

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