user support specialist

Lockstep Technology Group

<div>Description:
<p><b>
About Lockstep</b></p><p>
At Lockstep, we believe great technology isn&rsquo;t just about infrastructure&mdash;it&rsquo;s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best We&rsquo;re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you&rsquo;re looking for a place where your work truly makes a difference, Lockstep is the place to be.</p><p>
 <b>What We Offer</b></p><ul><li>
 Competitive compensation</li><li>
 Medical, dental and vision insurance</li><li>
 401(k) Plan with a company match</li><li>
 Short term / long term disability and life insurance</li><li>
 Flexible PTO</li><li>
 7 company paid holidays and 1 floating holiday</li><li>
 Employee Assistance Program (EAP)</li></ul><p>
The goal of a<b> Field User Support Specialist</b> is to provide timely technical assistance to computer users. The specialist is a patient listener and clear communicator who can convey assurance to a client in a difficult situation. The specialist holds an essential role in sustaining our company's high standards and excellent reputation by providing our clients with a phenomenal su<b>p</b>port experience.</p><p></p><p><br>
The Field User Support Specialist serves our clients as the initial point of contact, using active listening and asking targeted questions to effectively understand their needs and ensure the support team has the relevant information to take action and resolve the issue. Understanding the applicable client SLA (Service Level Agreement) and effectively communicating ETR (Estimated Time of Resolution) is essential in setting realistic expectations and achieving client satisfaction.</p><p><b>
Location: </b>Baton Rouge, LA</p><p><b>
What You'll Own</b></p><ul><li>
Resolve technical issues for users via telephone, electronically, or in-person.</li><li>
Pre-process service requests as they arrive via phone, manual entry, or direct client input.</li><li>
Enter all work items as service requests in the ticketing system.</li><li>
Answer user questions regarding computer hardware and software, printing, scanning, email, operating systems, and connectivity.</li><li>
Use the ticketing system to record all technical issues, remedial actions, installation activities, and solutions.</li><li>
Follow documented procedures in the technical knowledge base.</li><li>
Perform remote troubleshooting through pertinent questions and diagnostic techniques.</li><li>
Follow design or installation specifications to install and perform repairs to hardware, software, or peripheral equipment.?</li><li>
Set up equipment for user needs, performing or ensuring proper installation of cabling, operating systems, or appropriate software.</li><li>
Work towards resolution per the applied SLA within the budgeted timeframe and skillset.</li><li>
Escalate advanced or unresolved tickets to the next level of support personnel or vendors.</li><li>
Contribute to knowledge base training materials and procedures.</li><li>
Follow up with clients to ensure their systems are fully functional.</li><li>
Other tasks as assigned by the supervisor.</li></ul>
Requirements:
<p><b>
What We're Looking For</b></p><p>
Key Technical Skills:</p><ul><li>
Remote Troubleshooting &ndash; the skill to recognize the cause of a problem.</li><li>
Technical Aptitude &ndash; a good understanding of computer operating systems, applications, peripheral devices (printers, scanners, etc.), mobile devices, and other technology.</li><li>
Competent Typing Skills &ndash; the ability to listen and type quickly, using concise, clear language with polite and professional grammar.</li></ul><p>
Competencies:</p><ul><li>
Technical capability.</li><li>
Excellent verbal and written communication.</li><li>
Client focus.</li><li>
Thorough.</li><li>
Eager to learn and adaptable.</li><li>
Self-motivated.</li><li>
Integrate well with Client Support Team.</li></ul><p>
Required:</p><ul><li>
High School Diploma or GED.</li><li>
At least two years of relevant experience.</li></ul><p>
Preferred:</p><ul><li>
Associate&rsquo;s or technical degree in an IT discipline.</li><li>
CompTIA A+</li></ul><p>
Reports To</p><p>
Advanced Managed Services Manager</p><p><b>
What to Expect</b></p><p>
This role operates in a professional office environment. This role routinely uses standard office equipment and applications such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</p><p><i>
This role is required to work at client sites.</i></p><p></p><p><b><i><br>
Equal Opportunity Employer</i></b><b> </b>Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p></div><p></p>

Field User Support Specialist

Certificial

<div><div><p>This is a remote position.</p><div><b>
User Support Specialist</b></div><br>
<div></div><br>
<div>Certificial is transforming how businesses and their Suppliers share insurance coverage information by moving from point-in-time documents to real-time data. We&rsquo;re a fast-growing InsurTech searching for a User Support Specialist to add to our growing team.</div><br>
<div></div><br>
<div>As a User Support Specialist, you will join our support team focused on answering questions from our Users related to the general use of the system, getting Users onboarded, and questions related to Certificial&rsquo;s features and functionality. We are looking for business-minded team members to help us support growth and provide excellent customer service to all stakeholders.</div><br>
<div></div><br>
<div><b>What you&rsquo;ll do:</b></div><br>
<ul><li><div>Intake, analysis, research, and explain technical troubleshooting solutions related to the Certificial platform</div></li><br>
<li><div>Assist all stakeholders, including Requestors (Companies), Insureds (Suppliers), and Agencies and Brokers, with onboarding and general support issues</div></li><br>
<li><div>Effectively communicate with stakeholders (email, phone and chat) while documenting conversations, exchanges, or sessions in our support ticketing system</div></li><br>
<li><div>Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting</div></li><br>
<li><p>Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills</p></li><br>
</ul><div><b>Other Functions:</b></div><br>
<ul><li><div>Ability to plan schedules and organize workload to meet deadlines</div></li><br>
<li><div>Work cross-functionally with other teams</div></li><br>
<li><div>Adhere to company policies, procedures, and guidelines</div></li><br>
<li><p>Other duties as assigned</p></li><br>
</ul><div><b>What you&rsquo;ll bring:</b></div><br>
<ul><li><div>BA/BS degree or equivalent work experience</div></li><br>
<li><div>1+ years of user support experience</div></li><br>
<li><div>2+ years of proven experience in solving complex challenges</div></li><br>
<li><div>Experience with multi-tasking in a high-energy environment</div></li><br>
<li><div>Excellent communicator and creative thinker</div></li><br>
<li><div>Ability to compose grammatically correct, concise, and accurate written responses and notations</div></li><br>
<li><div>Technically inclined with a drive to challenge existing processes and innovate</div></li><br>
<li><p>Insurance industry experience a plus</p></li><br>
</ul><div><b>Compensation:</b></div><br>
<ul><li><div>This role will receive a competitive base salary, bonus, and benefits. The base salary range for US-based employees is $50,000-$65,000.</div></li><br>
<li><p>Various factors are considered when determining someone's leveling and compensation, including a candidate's professional background and experience. These numbers may be modified in the future, and final offer amounts may vary from those listed above. <i>Please continue to apply if you are unsure that you fit into our compensation structure.</i></p></li><br>
</ul><div><b>Perks and Benefits:</b></div><br>
<ul><li><div>Health, dental, and vision insurance</div></li><br>
<li><div>No waiting period for enrollment</div></li><br>
<li><div>401(k) with company match</div></li><br>
<li><div>Employer-paid STD/LTD</div></li><br>
<li><div>Unlimited PTO</div></li><br>
<li><div>Employee Assistance Program</div></li><br>
<li><div>Special employee discounts</div></li><br>
<li><p>Virtual team-building activities</p></li><br>
</ul><div><b>About us:</b></div><br>
<div></div><br>
<p>Certificial uses real-time data to ensure businesses have continuous, compliant insurance coverage. We combine certificate issuance and compliance management into one simple platform, eliminating risk, ensuring compliance, and reducing costs for every stakeholder in the COI process - Insureds, Agents &amp; Brokers, and Requestors. This is our Smart COI Network.</p><p><br>
We are an entirely remote team transforming how businesses and their suppliers share insurance coverage information by moving from point-in-time documents to real-time data.</p><p><br>
We have diverse backgrounds, interests, and lifestyles as a team, but we are united by our values. We are driven by excellence and aspire to improve every day, take extreme ownership and responsibility for our own success, are problem solvers and believe in process transformation, believe in transparency in our company and on our platform, and are mindful and respectful of others&rsquo; viewpoints.</p><p><i><br>
Employment at Certificial is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</i></p><div><br>
NO THIRD-PARTY SUBMISSIONS, PLEASE.</div></div></div>

User Support Specialist (Remote)

Empower AI Inc.

<div>Overview:
<div>
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform&reg; provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.</div><div></div><div><br>
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company&rsquo;s commitment to hiring and supporting active-duty and veteran employees.</div>
Responsibilities:
<div><b>
POSITION SUMMARY</b></div><div>
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA&rsquo;s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA&rsquo;s IT infrastructure, applications, and programs supported in the environment.</div><div></div><div><br>
As a Senior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.</div><div></div><div><b><br>
POSITION RESPONSIBILITIES:</b></div><ul><li>
Performs a variety of clerical and administrative duties pertinent to Help Desk.</li><li>
Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.</li><li>
Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.</li><li>
Provides personal computer support problem analysis, and hardware/software installation and configuration.</li><li>
Interacts daily with customers to ensure productivity; provides individual feedback.</li><li>
Monitors team productivity and quality; provides individual feedback.</li><li>
Coordinate fix actions with other teams and document fix actions.</li><li>
Maintains an audit trail and statistical records of all problems and conditions reported by the client.</li><li>
Collaborates with the Virtual Service Desk, other portfolios and various stakeholders to identify and drive solutions for issues impacting the GSA environment.</li><li>
Helps lead efforts to resolve enterprise level problems by providing technical expertise, communicating requirements and driving solutions with a variety of stakeholders.</li></ul><br>
<div></div>
Qualifications:
<div><b>
CONTRACT REQUIRED QUALIFICATIONS:</b></div><ul><li>
Public Trust Clearance (Or ability to obtain)</li><li>
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.</li></ul><ul><li>
Possesses and applies expertise on multiple complex work assignments.</li><li>
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.</li><li>
Operates with appreciable latitude in developing methodology and presenting solutions to problems.</li><li>
Work is performed remotely under supervision.</li><li>
Contributes to deliverables and performance metrics.</li></ul><p></p><div><b><br>
CONTRACT DESIRED QUALIFICATIONS:</b></div><ul><li>
Must be willing to work a variety of shifts, including holidays as scheduled.</li><li>
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.</li><li>
Familiarity with the following technologies: <b>Windows, web browsers, and basic functions of Active Directory.</b></li></ul><p></p><div><b><br>
EDUCATION AND EXPERIENCE</b></div><ul><li>
Associates Degree or equivalent.</li><li>
Minimum of 4-9 years of work experience.</li><li>
At least one (1) year experience with Windows desktop support.</li><li>
At least two (2) years experience working knowledge of remote tools.</li><li>
Experience supporting industry standard software products.</li><li>
Experience as a remote worker demonstrating time management and self discipline.</li></ul><p></p><div><b><br>
PHYSICAL REQUIREMENTS</b></div><div>
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:</div><br>
<p></p><ul><li><ul><li>
As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards.</li><li>
Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company&rsquo;s expectations of information security.</li><li>
Communicate verbally and respond to verbal communications in person, over the phone or by video chat.</li><li>
Communicate clearly and succinctly in writing, primarily utilizing a keyboard.</li><li>
Sitting for long periods.</li><li>
Viewing computer screens for long periods of time.</li></ul></li><li>
Travel is not required.</li></ul><br>
<p></p>
About Empower AI:
<div>
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm&rsquo;s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.</div></div>

Senior Computer User Support Specialist

<div>Overview:
<div>
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform&reg; provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.</div><div></div><div><br>
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company&rsquo;s commitment to hiring and supporting active-duty and veteran employees.</div>
Responsibilities:<div></div><div><b><br>
POSITION SUMMARY</b></div><div>
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA&rsquo;s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA&rsquo;s IT infrastructure, applications, and programs supported in the environment.</div><div></div><div><br>
As a SME Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.</div><div></div><div><b><br>
POSITION RESPONSIBILITIES:</b></div><ul><li>
Performs a variety of clerical and administrative duties pertinent to Help Desk.</li><li>
Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.</li><li>
Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.</li><li>
Provides personal computer support problem analysis, and hardware/software installation and configuration.</li><li>
Interacts daily with customers to ensure productivity; provides individual feedback.</li><li>
Monitors team productivity and quality; provides individual feedback.</li><li>
Coordinate fix actions with other teams, document fix actions and train junior technicians on the Advanced Technical Support team.</li><li>
Maintains an audit trail and statistical records of all problems and conditions reported by the client.</li></ul>
Qualifications:
<div><b>
CONTRACT REQUIRED QUALIFICATIONS:</b></div><ul><li>
Public Trust Clearance (Or ability to obtain)</li><li>
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.</li></ul><ul><li>
Possesses and applies fundamental concepts, processes, practices, and procedures on work assignments.</li><li>
Provides technical/management leadership on major tasks or technology assignments.</li></ul><ul><li>
Has domain and expert technical knowledge.</li><li>
Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.</li><li>
Decision-making and domain knowledge may have a critical impact on overall project implementation.</li><li>
Contributes to deliverables and performance metrics and may supervise others.</li></ul><div></div><div><b><br>
CONTRACT DESIRED QUALIFICATIONS:</b></div><ul><li>
Must be willing to work a variety of shifts, including holidays as scheduled</li><li>
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.</li><li>
Familiarity with the following technologies: <b>Windows, web browsers, and basic functions of Active Directory</b></li></ul><div></div><div><b><br>
EDUCATION AND EXPERIENCE</b></div><ul><li>
Associates Degree or equivalent.</li><li>
Minimum of 7-12 years of work experience.</li><li>
At least one (1) year experience with Windows desktop support.</li><li>
At least two (2) years experience working knowledge of remote tools.</li><li>
Experience supporting industry standard software products.</li><li>
Experience as a remote worker demonstrating time management and self discipline.</li></ul><div></div><div><b><br>
PHYSICAL REQUIREMENTS</b></div><div>
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:</div><br>
<div></div><ul><li><ul><li>
As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards.</li><li>
Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company&rsquo;s expectations of information security.</li><li>
Communicate verbally and respond to verbal communications in person, over the phone or by video chat.</li><li>
Communicate clearly and succinctly in writing, primarily utilizing a keyboard.</li><li>
Sitting for long periods.</li><li>
Viewing computer screens for long periods of time.</li></ul></li><li>
Travel is not required.</li></ul><br>
<div></div>
About Empower AI:
<div>
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm&rsquo;s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.</div></div><div></div>

SME - Computer User Support Specialist

Finova Labs

<p><b>Job Summary:</b></p><p>We are looking for a resourceful and detail-oriented <b>Technical Support Specialist</b> with strong experience in <b>CRM and SaaS implementations</b>, as well as day-to-day support of business productivity tools like <b>Zoho, HubSpot, Twilio, and Microsoft Teams</b>. You will act as a key technical contact, providing functional support, onboarding, training, and troubleshooting for cloud-based tools used across the business.</p><p><b>Key Responsibilities:</b></p><p><b>SaaS &amp; CRM Implementation:</b></p><ul><li>Lead or assist in the implementation, configuration, and rollout of CRM and SaaS platforms (e.g., <b>Zoho, HubSpot, Twilio</b>).</li><li>Work with stakeholders to gather requirements and align platform features to business needs.</li><li>Coordinate user onboarding, permissions setup, data migration, and system integrations.</li><li>Support end-users with customizations, automations, workflows, and dashboards.</li><li>Document configurations, processes, and internal guides for training and reference.</li></ul><p><b>Application Support &amp; Technical Assistance:</b></p><ul><li>Provide Level 1 and Level 2 support for <b>business applications</b>, including:</li><li><b>CRM tools</b> &ndash; Zoho, HubSpot</li><li><b>Communication platforms</b> &ndash; Microsoft Teams, Twilio</li><li><b>Other daily-use SaaS tools</b> &ndash; [e.g., Slack, Trello, Google Workspace, Asana]</li><li>Respond to tickets or direct inquiries related to user access, technical errors, integrations, or usage guidance.</li><li>Serve as a liaison between users and third-party vendors when escalations are needed.</li><li>Track and report recurring issues and assist with platform optimization.</li></ul><p><b>Training &amp; User Enablement:</b></p><ul><li>Conduct virtual or in-person training sessions for new users and teams during software rollouts.</li><li>Develop and maintain internal documentation, FAQs, and how-to resources.</li><li>Recommend best practices for software usage to improve productivity and user adoption.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>3+ years of experience in a technical support, systems onboarding, or application specialist role.</li><li>Demonstrated experience supporting and implementing tools like <b>Zoho CRM, HubSpot, Twilio, and Microsoft Teams</b>.</li><li>Strong understanding of SaaS platforms and cloud-based tools used in daily business operations.</li><li>Ability to troubleshoot functional issues, user access concerns, and platform configurations.</li><li>Excellent communication and interpersonal skills to support both technical and non-technical users.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience with CRM automation, API integrations, and low-code tools (e.g., Zoho Deluge, HubSpot Workflows, Zapier, Make).</li><li>Exposure to VoIP or messaging platform setup (e.g., Twilio or similar).</li><li>Basic understanding of data privacy, user permissions, and SaaS governance.</li><li>Experience with help desk ticketing systems (e.g., Zendesk, Fresh service, Jira).</li></ul><p><b>Work Conditions:</b></p><ul><li>Fully remote position</li><li>Night Shift</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you comfortable working in night shift remotely?</li></ul><p>Work Location: Remote</p>

Technical Support Specialist – CRM, SaaS & Business Applications (Remote)

Umansky Automotive Group

<div>Description:
<p>
Are you a highly motivated and detail-oriented IT Professional ready to jump into a diverse technology environment? Umansky Automotive Group is looking to hire an <b>IT Support Specialist</b>.</p><p>
We&rsquo;re looking for a proactive problem-solver to be the friendly face and first point of contact for all end-user IT needs. You&rsquo;ll be crucial in keeping our employees productive by providing exceptional daily support, managing critical hardware, and assisting with core business platforms, including our <b>Dealership Management System (DMS)</b>.</p><p>
This is a fantastic opportunity to gain broad exposure to IT operations with a clear path to grow your career into areas like <b>systems administration, infrastructure, and cybersecurity</b>.</p><p>
This is <b>part-time, on-site</b> position based in Livermore, CA, with some weekend hours required.</p><h3 class="jobSectionHeader"><b>
What You'll Do: Key Responsibilities</b></h3><ul><li><b>
First-Lip-time, on-site </b>as the primary point of contact for all end-user IT support requests, efficiently handling a wide variety of hardware, software, and access issues.</li><li><b>
System Deployment &amp; Maintenance:</b> Configure, deploy, and maintain all end-user technology, including desktops, laptops, printers, and mobile devices.</li><li><b>
Platform Administration:</b> Assist with the day-to-day administration of core business tools, including user setup, permissions, and troubleshooting within our DMS.</li><li><b>
Google Workspace Management:</b> Support and maintain our Google Workspace environment and associated device management tools.</li><li><b>
Process Management:</b> Manage IT onboarding and off-boarding processes, ensuring timely provisioning and deprovisioning of all accounts and access.</li><li><b>
Documentation &amp; Inventory:</b> Maintain accurate and up-to-date <b>IT documentation</b> and the <b>asset inventory</b> database.</li><li><b>
Project Collaboration:</b> Work closely with senior IT staff on system improvements, upgrades, and various IT projects.</li></ul>
Requirements:
<p><b>
What You'll Bring: Requirements</b></p><ul><li>
Proven experience or certification demonstrating strong technical fundamentals (e.g., <b>CompTIA A+ Certification</b> or equivalent practical experience).</li><li>
Expertise in <b>Windows 11 Operating System</b> deployment, configuration, and troubleshooting.</li><li>
Working knowledge of core <b>networking fundamentals</b> (DNS, DHCP, VPN, and IP addressing).</li><li>
Exceptional communication skills, coupled with superior troubleshooting and <b>problem-solving abilities</b>.</li><li>
A strong <b>customer-first mindset</b> with a high degree of ownership and meticulous attention to detail.</li><li>
Must be able to work <b>on-site full-time</b>.</li></ul><h3 class="jobSectionHeader"><b>
Added Bonus Points: Preferred Qualifications</b></h3><ul><li>
1+ year of hands-on experience in a <b>Help Desk or Desktop Support</b> role.</li><li>
Direct experience with <b>IT ticketing systems</b> (e.g., Zendesk, ServiceNow, SuperOps).</li><li>
Experience administering and supporting <b>Google Workspace</b>.</li><li>
Familiarity with remote support tools (e.g., SuperOps).</li><li>
Knowledge of <b>cybersecurity best practices</b> and endpoint protection tools.</li></ul><p></p><p><br>
Does this opportunity align with your career goals in IT?</p><p>
Compensation based on experience.</p><p>
The IT Support Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $25.00.</p></div>

IT Support Specialist

Avesoro

<div>
 <p>
  Avesoro is a privately owned gold exploration, development, and production company. The company operates across several regions, aiming to create sustainable value for its communities, employees, and stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   Junior Software Support Specialist
  </strong>
  to join our team in Ankara. This role will be responsible for supporting the effective use of ERP and application software, resolving user issues, and contributing to the efficient execution of business processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Resolve user issues related to ERP and application software, evaluate incoming requests, and escalate to relevant teams when necessary
  </li>
  <li>
   Analyze user requirements, document them, and track solution processes
  </li>
  <li>
   Provide user training to ensure effective and efficient use of ERP systems; prepare user manuals and documentation
  </li>
  <li>
   Manage ERP user account creation, authorization, and maintenance processes
  </li>
  <li>
   Monitor existing processes, prepare reports, and identify improvement opportunities
  </li>
  <li>
   Collaborate with the software development team to contribute to the resolution of reported issues
  </li>
  <li>
   Support testing processes when required and gather user feedback
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
  Bachelor&rsquo;s degree
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  0&ndash;3 years of professional experience
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Basic knowledge of business analysis, software processes, and ERP systems
  </li>
 </ul>
 <p>
  <strong>
   Language Skills:
  </strong>
 </p>
 <ul>
  <li>
   Advanced proficiency in English (written and spoken)
  </li>
  <li>
   Knowledge of French and Arabic is a plus
  </li>
 </ul>
 <p>
  <strong>
   Other Requirements:
  </strong>
 </p>
 <ul>
  <li>
   No travel restrictions
  </li>
  <li>
   Strong communication skills and a collaborative team player
  </li>
 </ul>
 <p>
 </p>
</div>


Junior Software Support Specialist

Search 10000+ User support specialist jobs near you this October. New roles added regularly across leading industries. Apply today.