user support specialist

Leidos

<div>Description
The User Support Specialist provides advanced technical and functional support to end users, ensuring timely resolution of issues and a high-quality user experience. This role serves as a key liaison between users and technical teams, delivering Tier 2 and Tier 3 support, developing user training materials, and contributing to continuous process and system improvements.
Key Responsibilities:
User Support &amp; Issue Resolution<ul><li>
Provide Tier 2 and Tier 3 technical support, troubleshooting complex system and application issues</li><li>
Analyze, diagnose, and resolve escalated incidents from Tier 1 support</li><li>
Coordinate with cross-functional teams to resolve high-priority or unresolved issues</li><li>
Perform follow-ups with users to ensure issue resolution and satisfaction</li></ul>
User Engagement &amp; Communication<ul><li>
Serve as a primary point of contact for user inquiries, questions, and ongoing support needs</li><li>
Proactively reach back to users to clarify issues, provide updates, and ensure understanding</li><li>
Deliver clear, user-friendly explanations of technical concepts</li></ul>
Training &amp; User Enablement<ul><li>
Develop and deliver user training sessions, demos, and onboarding support</li><li>
Create and maintain training documentation, including job aids and step-by-step guides</li><li>
Support adoption of new systems, tools, and processes through effective user education</li></ul>
Documentation &amp; Knowledge Management<ul><li>
Create, update, and manage knowledge base articles and any help documents to support self-service and team efficiency</li><li>
Maintain and enhance user guides and support documentation</li><li>
Ensure documentation is accurate, current, and aligned with system updates</li></ul>
Testing &amp; Quality Assurance Support<ul><li>
Ability to assist in testing activities to validate and reproduce user-reported issues</li><li>
Support User Acceptance Testing (UAT) by confirming functionality and documenting results</li><li>
Collaborate with development teams to verify fixes and system enhancements</li></ul>
Core Competencies:<ul><li>
Verbal and Written Communication</li><li>
Problem Solving &amp; Critical Thinking</li><li>
Customer Service Excellence</li><li>
Technical Communication</li><li>
Documentation &amp; Knowledge Management</li><li>
Collaboration &amp; Teamwork</li><li>
Attention to Detail</li><li>
Ability to simplify complex technical concepts into clear, user-friendly language for non-technical audiences</li></ul>
Required Qualifications<ul><li>
Active TS/SCI with Polygraph</li><li>
Bachelor&rsquo;s degree and 8 years of experience. Additional experience in lieu of degree</li><li>
Experience providing Tier 2/Tier 3 technical or application support</li><li>
Strong troubleshooting and analytical skills</li><li>
Experience creating user documentation and knowledge articles</li><li>
Ability to communicate effectively with both technical and non-technical users</li><li>
Familiarity with ticketing or tracking systems (e.g., ServiceNow, JIRA, Confluence) and support workflows</li><li>
Experience supporting testing efforts or UAT is a plus</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
April 2, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $82,550.00 - $149,225.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</div>

User Support Specialist

Diné Development Corporation

<div><div>The User Support Specialist (Senior) provides advanced technical support for the Indian Health Service Resource and Patient Management System (RPMS) environment, including applications, systems, databases, and site-specific configurations. This role analyzes, diagnoses, and resolves complex user issues; escalates unresolved problems through defined workflows; maintains knowledge base content and support procedures; supports software installation, configuration, upgrades, and transitions; prepares reports; and assists with training-related activities that help users adopt and operate RPMS software effectively. Performs other related duties as assigned.</div><div></div><div>
Responsibilities</div><ul><li>
Provide advanced technical support for RPMS applications, systems, databases, and business-function issues.</li><li>
Analyze incoming incidents and service requests, troubleshoot problems, and resolve issues using technical expertise, knowledge base records, and software documentation.</li><li>
Escalate unresolved issues to the appropriate SMEs, application teams, developers, or technical support groups after exhausting appropriate troubleshooting steps.</li><li>
Track incidents and requests from intake through closure using Government-provided tools and IHS-defined workflows.</li><li>
Prioritize urgent and critical tickets in accordance with established support guidelines.</li><li>
Assist users with site-specific configuration issues and provide remote or approved onsite support as needed.</li><li>
Install and configure RPMS software in support environments and build expertise that can be used to assist customer sites with setup and installation.</li><li>
Support users during software upgrades, patching activities, version transitions, and related change events.</li><li>
Maintain and update knowledge articles, internal procedures, support documentation, and related support websites to improve issue resolution and user self-service.</li><li>
Help maintain helpdesk tool configuration, tables, and audit support associated with RPMS Tier 3 user support.</li><li>
Prepare user support reports, dashboards, and other management reporting as requested.</li><li>
Support training and user adoption activities as needed, including helping prepare the field for new or updated software capabilities.</li><li>
Performs other related duties as assigned.</li></ul><div>
Qualifications</div><ul><li>
Years of Experience: 5+ years of experience in enterprise application support, IT help desk, Tier 2/Tier 3 support, or health IT support.</li><li>
Education Level: Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>
Clearance Requirements: Public Trust</li><li>
Certification Requirements: ITIL is a plus</li><li>
Demonstrated ability to troubleshoot complex software application, system, database, and configuration issues.</li><li>
Experience managing incidents and requests in a structured helpdesk or ticketing environment.</li><li>
Strong written communication skills for knowledge base articles, procedures, and support documentation.</li><li>
Ability to work across technical and functional teams to triage and escalate issues appropriately.</li><li>
Ability to support software installation, configuration, upgrades, and user transition activities.</li><li>
Ability to produce reports and communicate ticket status, trends, and recurring issues to management.</li><li>
Ability to work in a healthcare or mission-critical support environment with service expectations tied to responsiveness and user satisfaction.</li><li>
Ability to comply with applicable Government privacy, security, onboarding, and access requirements associated with federal IT support work.</li></ul><div>
Preferred</div><ul><li>
5+ years of experience in enterprise application support, IT help desk, Tier 2/Tier 3 support, or health IT support.</li><li>
Experience supporting RPMS, VistA, EHR, practice management, clinical applications, or other healthcare information systems.</li><li>
Familiarity with MUMPS, InterSystems Cache, VA FileMan, SQL/databases, or similar legacy-to-modern application environments.</li><li>
Experience with knowledge management, SOP maintenance, and user-facing technical documentation.</li><li>
Familiarity with ITIL-based incident, request, and escalation practices.</li><li>
Experience supporting software deployments, upgrades, and customer transition events.</li><li>
Experience supporting user training, job aids, or end-user adoption efforts.</li><li>
Exposure to Section 508/accessibility-aware documentation practices.</li></ul><div>
About Us 
Din&eacute; Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.</div><div>
Benefits 
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.</div><div>
EEO Statement 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.</div></div>

User Support Specialist (Senior)

REEDIFI, LLC

IT Support Specialist (End-User Support)Role Overview: We are looking for a patient, tech-savvy IT Support Specialist to join our team. You&rsquo;ll be the first point of contact for employees facing technical hurdles, helping them get back to work quickly. This role is perfect for someone who enjoys problem-solving and can explain technical solutions in plain English.Key Responsibilities:<ul><li>Troubleshoot &amp; Resolve: Diagnose and fix issues related to hardware (laptops, printers, mobile devices), software (SaaS, OS, internal tools), and basic networking (Wi-Fi, VPN).</li><li>Ticket Management: Manage the support queue, prioritizing urgent issues while keeping users updated on their request status.</li><li>Onboarding: Set up workstations and user accounts for new hires, ensuring they have the right access from day one.</li><li>Maintenance: Perform routine system updates and security patches to keep our environment running smoothly.</li><li>Documentation: Create simple &quot;How-To&quot; guides for our internal knowledge base to help users solve common problems on their own.</li></ul>What You Bring:<ul><li>Technical Knack: Experience with Windows, ticketing systems, and remote desktop tools.</li><li>Communication: The ability to stay calm and helpful under pressure, even when explaining tech to non-techies.</li><li>Logical Thinking: A systematic approach to troubleshooting&mdash;you like to find the &quot;why&quot; behind the &quot;what.&quot;</li><li>Certifications (Plus): CompTIA A+, Network+, or similar credentials are a bonus but not a dealbreaker.</li></ul>Pay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

IT Support Specialist (End-User Support)

Protein for Pets Opco, LLC

This position is based in Monett, MO at our corporate office. There is no remote option. Summary IT Support Specialist &ndash; Help desk provides a hands-on customer support focused on desktop, mobile, and manufacturing operational technology and devices. The role is instrumental in maintaining day-to-day technology reliability, ensuring fast response and resolution of IT issues, and delivering excellent user support experience across the organization. This role requires a highly responsive individual capable of supporting both office and operational environments, with experience working alongside a Managed Service Provider (MSP). Essential Duties / Responsibilities Respond to customer inquiries via phone, email, chat, or in person. Diagnose and resolve a wide range of technical issues. Escalate complex or unresolved issues to higher‑level support teams as appropriate. Ensure high levels of customer satisfaction through timely, accurate assistance. Provide feedback, guidance, and basic training to end users when needed. Participate in occasional after‑hours support as required. Deliver front‑line technical support for PCs, mobile devices, barcode scanners, desktop and label printers, and related peripherals. Respond to and resolve support tickets in alignment with established service level agreements (SLAs). Knowledge / Skills and Abilities Strong troubleshooting and problem‑solving skills. Excellent verbal and written communication skills. Ability to multitask and prioritize in a fast‑paced environment. Ability to create accurate, complete, and clearly documented incident tickets. Ability to collaborate and communicate effectively with subject matter experts. Strong working knowledge of Windows 11, Microsoft 365, remote support tools (SD Remote or similar), and virtualized environments. Strong working knowledge of Active Directory, DNS, DHCP, and file system permissions. Education / Experience Minimum 3 years of IT support experience with a strong end‑user customer focus. CompTIA A+ certification is highly preferred. Experience working for a managed services organization (MSP) preferred. Knowledge of the ITIL framework preferred. Experience utilizing the Microsoft 365 Admin Center preferred. Ability to travel; minimum of 3&ndash;4 cross‑country trips per year required. Core Values It may be an understatement to say that we work every day to uphold our company&rsquo;s core values. Because being a servant leader, committed to relationships, pioneering, results driven and tenacious are not just ideals we work towards. We live them. We breathe them. These values are the true essence of how we work and are in every product, service, and opportunity we offer. Servant Leader to All &ndash; Humbly listening to and serving our employees, customer, and suppliers Committed to Relationships &ndash; Caring about the long-term well-being of our employees, customers, and suppliers Pioneering &ndash; Using our industry knowledge and entrepreneurial spirit to connect our stakeholders to innovative solutions Results-Driven &ndash; Having an intense desire to go beyond what is expected Tenacious &ndash; Persevering in all that we do Equal Opportunity Employer Protein for Pets OPCO, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

IT MFG Support Specialist - Help Desk

Chimes

<div>Compensation: $ 23.08 Hourly

Schedule: Monday - Friday 7:30am-4:00pm - Onsite

Join Chimes &ndash; and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services &mdash; educational, employment, vocational, residential, habilitative, and behavioral health &mdash; is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve &mdash; those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY RESPONSIBILITIES:
<div>
<ul><li>Technical Support:</li></ul>
<div><ul><li>Respond promptly, professionally, and proactively to incoming service requests.</li></ul>
<ul><li>Deliver help desk support for end-user hardware, software, and connectivity.</li></ul>
<ul><li>Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.</li></ul>
<ul><li>Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.</li></ul>
<ul><li>Record all work and communication in the ticketing system for accurate tracking and reporting.</li></ul>
</div><ul><li>Training and Development:</li></ul>
<div><ul><li>Conduct user training as needed to enhance understanding and usage of IT systems and tools.</li></ul>
</div><ul><li>Professional Responsibilities:</li></ul>
<div><ul><li>Maintain regular attendance in alignment with the assigned work schedule and organizational policies.</li></ul>
<ul><li>Participate in in-service training, staff meetings, and other professional development opportunities.</li></ul>
<ul><li>Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.</li></ul>
</div><ul><li>Organizational Values and Additional Duties:</li></ul>
<div><ul><li>Serve as a positive role model for colleagues and individuals served.</li></ul>
<ul><li>Adhere to organizational policies and procedures while promoting professionalism.</li></ul>
<ul><li>Perform other duties, responsibilities, and special projects as assigned.</li></ul>
</div>
</div>QUALIFICATIONS:

Knowledge and Skills:
<ul>
<li>Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.</li>
<li>Experience troubleshooting and supporting end-user hardware and software.</li>
<li>Basic understanding of network connectivity troubleshooting.</li>
</ul>
Experience:
<ul>
<li>1&ndash;2 years of experience in a technical support or similar role.</li>
<li>Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.</li>
</ul>
What&rsquo;s in it for you?
Total Rewards (For Full-Time Employees = &gt;30 hours/week):
<ul>
<li>Competitive Pay</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Tuition Reimbursement options</li>
<li>Flexible Spending Accounts (Health, Dependent, and Transportation)</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>Paid Time Off</li>
<li>403(b) with Employer Match</li>
<li>Employee Recognition Programs</li>
<li>Employee Referral Bonus opportunities</li>
<li>Discounts through &ldquo;Tickets at Work&rdquo;</li>
<li>And More!</li>
</ul>
Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers. 


#cmd410</div>

IT Support Specialist

AxisCare

<div>Job Description - Software Support Specialist 
Reports To: Director of Customer Support 
Location: On-Site (Waco, TX)

Position Type: Full-Time 
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are: 
<ul>
<li>
Positive and encouraging - believing the best in themselves and others</li>
<li>Desiring to learn and grow - curious and seeking to &quot;get a little better every day&quot;</li>
<li>Responsible to show up to work consistently</li>
<li>Persistent/steady in the way they approach their work</li>
<li>Persistent in fulfilling company/manager expectations</li>
<li>Able to work collaboratively and independently</li>
<li>Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.</li></ul> 


Position Summary 
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software. 

Software Support Specialist Job Duties
<ul>
<li>Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.</li>
<li>Manage your work - Follow up with clients and keep notes through ZenDesk</li>
<li>Report problems - Communicate user issues, program bugs and feature requests with appropriate managers</li>
<li>Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources</li>
<li>Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates</li>
<li>Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.</li></ul> 


Minimum Qualifications (Knowledge, Skills and Abilities)
<ul><li>Professional demeanor and excellent phone etiquette</li>
<li>Strong problem identification and resolution skills</li>
<li>Excellent listening skills</li>
<li>Ability to work individually and as part of a team</li>
<li>High level of integrity and work ethic</li>
<li>Proficient navigating computer software programs</li>
<li>Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)</li>
<li>Ability to receive honest and candid feedback about work performance</li></ul> 


Preferred Qualifications (Knowledge, Skills and Abilities)
<ul><li>Bachelor's or equivalent experience (Preferred)</li>
<li>Help desk experience: (1 year)</li>
<li>Windows OS experience (1 year)</li></ul> 


Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit. 

Software Support Specialist Working Conditions
<ul>
<li>Schedule: Monday &ndash; Friday, 8am-5pm</li>
<li>On-call as necessary - work that exceeds 40 hours per week is time and a half</li>
<li>Manual dexterity required to use desktop computer and peripherals</li></ul> 


Compensation and Benefits:
<ul><li>Competitive salary and comprehensive benefits package.</li>
<li>Monthly performance incentives based on percentage of individual work completed.</li>
<li>Annual performance incentives determined by contribution to reaching team goals.
</li><li>Opportunities for professional growth and career development.
</li><li>Health, dental, and vision insurance.
</li><li>401(k) plan with company matching.</li>
<li>Company will provide laptop and other needed computer equipment.</li></ul> 
 
About AxisCare 
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
 
 
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.</div>

Software Support Specialist

LIBERTY SERVICE PARTNERS

<div><div>IT Support Specialist &ndash; On-Site (Dallas, TX)
We&rsquo;re seeking a high-potential IT Support Specialist to join our Dallas-based team. This role is ideal for someone who combines strong technical aptitude with excellent communication skills, and who is eager to grow their career in a fast-paced, service-oriented environment. You&rsquo;ll serve as a key partner to the business, delivering responsive, high-quality support while continuously improving the end-user experience.
What You&rsquo;ll Do:
<ul><li>Act as the primary point of contact for IT support, delivering timely and professional assistance across multiple channels</li>
<li>Diagnose and resolve a wide range of technical issues, primarily within the Microsoft 365 ecosystem</li>
<li>Manage and prioritize support requests through Jira Service Management, ensuring a high standard of service delivery</li>
<li>Support core business applications, including ServiceTitan and Housecall Pro</li>
<li>Partner with internal teams to escalate and resolve more complex technical challenges</li>
<li>Contribute to ongoing process improvements, documentation, and overall help desk efficiency</li>
</ul>
What You Bring:
<ul><li>2&ndash;4+ years of experience in a help desk or IT support environment</li>
<li>Strong problem-solving skills with the ability to learn quickly and adapt in a dynamic setting</li>
<li>Polished communication skills, with the ability to translate technical concepts for non-technical users</li>
<li>A proactive, growth-oriented mindset with a genuine interest in developing technical expertise</li>
<li>Experience with Microsoft 365, Jira Service Management, and similar platforms preferred</li>
<li>Relevant certifications (e.g., Microsoft, CCNA) are a plus</li>
</ul>
Liberty Service Partners is an Equal Opportunity Employer. All candidates must successfully complete a background check upon hire.</div></div>

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