user support specialist

Arab Solutions

<div>
 
 Job Title:
 
 IT User Support Specialist
 
 
 
 Location:
 
 Qatar
 
 
 
 Experience:
 
 2&ndash;4 Years
 
 
 
 Job Summary
 
 
 
 We are seeking a proactive IT User Support Specialist to provide technical assistance and ensure smooth IT operations for end users. The ideal candidate will handle day-to-day support, troubleshoot issues, and maintain high user satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, and network issues
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and applications
 </li>
 <li>
 Respond to user queries via phone, email, or ticketing system
 </li>
 <li>
 Troubleshoot and resolve IT issues in a timely manner
 </li>
 <li>
 Escalate complex issues to relevant teams when required
 </li>
 <li>
 Maintain IT assets and documentation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in IT or related field
 </li>
 <li>
 2&ndash;4 years of experience in IT support / helpdesk
 </li>
 <li>
 Strong knowledge of Windows OS, MS Office, and basic networking
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Arabic is a plus
 
 
 </li>
 </ul>
 Skills: documentation,it issues,it support,ms office,basic networking,hardware,software,network issues,it assets,technical support,windows os,helpdesk
</div>

IT User Support Specialist

Akima

<div>Overview:
<div>
Compass Point is looking for a Senior Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications.</div><div> 
</div><div>Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!</div>
Responsibilities:
<ul><li>Possesses and applies comprehensive knowledge across key tasks and high impact assignments.</li><li>
Plans and leads major technology assignments.</li><li>
Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments.</li><li>
May supervise others.</li><li>
Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.</li><li>
Is an expert with industry standard desktop operating systems and office automation software suites.</li><li>
Must demonstrate excellent verbal and written communication skills.
</li><li>Will be required to work rotating shift schedules to include nights, weekends, and holidays.</li><li>
The systems analyst must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.</li><li>
Must be able to present a professional, sharp and technically savvy image via verbal, written and in-person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team.</li><li>
Must be qualified to perform the following functions:</li><li><ul><li>
Will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.</li><li>
Serves as the initial point of contact for systems related problems in a 70,000+ customer enterprise.</li><li>
Troubleshoot research, diagnoses, documents and resolves technical issues</li><li>
 Determines which special team can best resolve the problem and assign the task to the Desktop Support, Customer Supports, Network Administration or System Administration Teams when a solution cannot be provided telephonically.</li><li>
 Ability to install, maintain and troubleshoot server, network, system and application issues</li><li>
Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.</li><li>
Must be proficient with Dameware, RDP and Terminal Services.</li><li>
Will be required to perform incident management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.</li><li>
May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.</li><li>
Performs other duties as required.</li></ul></li></ul>
Qualifications:
<ul><li>Must have DoD 8570 IAT Level II certification.</li><li>
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.</li><li>
Possess current TS clearance with SCI eligibility.</li><li>
Bachelor's degree in the STEM field. Relevant experience may be substituted for education.</li><li>
Years Experience: Min 5 Years with BS/BA, 3 Years with MS/MA, 0 Year with PhD.</li></ul>
Qualifications:
<ul><li>Must have DoD 8570 IAT Level II certification.</li><li>
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.</li><li>
Possess current TS clearance with SCI eligibility.</li><li>
Bachelor's degree in the STEM field. Relevant experience may be substituted for education.</li><li>
Years Experience: Min 5 Years with BS/BA, 3 Years with MS/MA, 0 Year with PhD.</li></ul>
Job ID: 2026-22708 Work Type: On-Site</div>

Senior Computer User Support Specialist

Lucy Group Ltd

<div>
 
 Job Purpose
 
 
 
 The Senior IT End-User Support Specialist plays a critical role in ensuring the delivery of high-quality, on-site IT support across regional Lucy Group functions. This role leads local IT support operations, managing other on-site specialists and acting as the primary escalation point for technical issues. By driving continuous improvement, user satisfaction, and operational excellence, the role contributes directly to Lucy Group&rsquo;s digital enablement strategy. It ensures that end users can fully leverage available technologies, enhancing productivity and business value.
 
 
 
 Job Context
 
 
 
 Operating within the Group Information Services function, the Senior IT End-User Support Specialist leads local support efforts and collaborates globally with peers across multiple countries. The role manages all local support staff, coordinates with cross-functional teams, and supports strategic initiatives including digital transformation and cyber resilience. It is embedded within a matrixed environment and interfaces with business leaders, technical teams, and external vendors.
 
 
 
 Job Dimensions
 
 
 
 <ul>
 <li>
 Line management of local IT End-User Support Specialist (s)
 </li>
 <li>
 Supports users across multiple business units and functions
 </li>
 <li>
 Responsible for local IT asset lifecycle and compliance
 </li>
 <li>
 Manages vendor relationships and hardware/software procurement
 </li>
 <li>
 Oversees Teams meeting rooms, visitor systems, and desk moves
 </li>
 <li>
 Supports ServiceNow, Intune, SCCM, Microsoft 365, and D365 environments
 </li>
 <li>
 Acts as escalation point for cyber incidents and infrastructure issues
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Lead local IT support operations, ensuring timely and effective resolution of incidents and service requests
 </li>
 <li>
 Manage and develop junior IT support staff, fostering a culture of excellence and continuous improvement
 </li>
 <li>
 Oversee deployment, configuration, and lifecycle management of end-user hardware and software
 </li>
 <li>
 Act as escalation point for technical issues, coordinating with global teams and vendors
 </li>
 <li>
 Ensure compliance with IT asset management policies, conducting audits and maintaining accurate records
 </li>
 <li>
 Support onboarding and offboarding processes, ensuring readiness and policy adherence
 </li>
 <li>
 Collaborate with business users to identify opportunities for automation and digital enablement
 </li>
 <li>
 Maintain and improve local Teams meeting rooms and visitor systems
 </li>
 <li>
 Respond to cyber security incidents, coordinating with central teams for resolution
 </li>
 <li>
 Create and maintain technical documentation and user-facing knowledge articles
 </li>
 <li>
 Manage procurement activities in alignment with global standards
 </li>
 <li>
 Support application packaging and deployment using Intune and SCCM
 </li>
 <li>
 Build strong working relationships with local business stakeholders, ensuring their IT needs, issues, and priorities are understood and proactively managed.
 </li>
 <li>
 Actively engage in and support regional IT initiatives, providing local insights, coordinating activities on-site, and ensuring successful project delivery.
 </li>
 <li>
 Maintain an accurate and up‑to‑date IT knowledge base by creating, reviewing, and improving technical articles, user guides, and troubleshooting documentation to support global consistency and service quality.
 
 
 </li>
 </ul>
 
 Behavioral Competencies
 
 
 
 Skills, Experience and Qualifications
 
 
 <ul>
 <li>
 Manages Execution Ensures consistent delivery of support services
 </li>
 <li>
 Develops Talent Coaches and mentors junior support staff
 </li>
 <li>
 Drives Results Focuses on user satisfaction and operational efficiency
 </li>
 <li>
 Collaborates Builds strong relationships across IS and business units
 </li>
 <li>
 Ensures Accountability Maintains compliance and performance standards
 </li>
 <li>
 Tech Savvy Applies technical expertise to solve complex problems
 
 
 </li>
 </ul>
 
 Minimum Skills, Qualifications And Experience
 
 
 
 <ul>
 <li>
 Effective team supervision capabilities
 </li>
 <li>
 Advanced troubleshooting and technical support skills in an IT End-User Service or Desktop Services role (3yrs +)
 </li>
 <li>
 ITIL4 Certification, or 3+ years&rsquo; equivalent experience in IT Service Management
 </li>
 <li>
 Strong knowledge of Microsoft 365, Windows OS, and endpoint support
 </li>
 <li>
 Knowledge of IT asset management and procurement processes
 </li>
 <li>
 Excellent communication and stakeholder engagement
 </li>
 <li>
 Ability to manage vendors and coordinate inspections
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills
 </li>
 <li>
 Strong communication and customer service orientation
 </li>
 <li>
 Ability to work independently and collaboratively in a global team
 </li>
 <li>
 Awareness of Cyber Security and Information Security principles
 </li>
 <li>
 Operational experience of ServiceNow or similar ITSM system with an understanding of Incident Management; Change Management; Request Fulfilment practices.
 </li>
 <li>
 Excellent communication skills, both written and verbal, with a friendly, professional and approachable manner.
 </li>
 <li>
 Pro-active and reactive, self-motivated individual, flexible, well-organised, with the ability to manage and prioritise multiple tasks effectively in a dynamic environment.
 </li>
 <li>
 Collaborative team player with a positive attitude.
 </li>
 <li>
 Strong documentation and knowledge management skills
 </li>
 <li>
 Demonstrated commitment to delivering a high-quality end-user experience.
 </li>
 <li>
 Analytical mindset with a problem-solving approach and a drive for innovation and improvement.
 
 
 </li>
 </ul>
 
 Desirable Skills, Qualifications, And Experience
 
 
 
 <ul>
 <li>
 Degree in an IT related subject
 </li>
 <li>
 BYOD/MDM Deployment and Support
 </li>
 <li>
 Understanding of IT tools and platforms including Active Directory, Azure AD, Exchange, ServiceNow (or similar ITSM tools), Microsoft Entra, SCCM, Intune &amp; Defender.
 </li>
 <li>
 An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS), including administration and operation.
 </li>
 <li>
 Project management certification or experience of delivering projects
 </li>
 <li>
 Strong understanding cloud technology and their application in enterprise environment.
 </li>
 </ul>
</div>

Senior IT End User Specialist

Temp Experts

<div>IT Support Specialist 
Tampa, FL (In-Office) 
Direct Hire 
 
TempExperts is seeking an experienced, full-time IT Support Specialist on behalf of a well-established professional services firm in Tampa, FL. This Direct Hire position is ideal for a proactive, technology-focused, and customer service-oriented IT professional who enjoys providing hands-on support in a fast-paced, in-office environment. The IT Support Specialist will support attorneys and staff by ensuring firm technology systems operate efficiently and issues are resolved promptly. 
 

Position Overview: 
The IT Support Specialist serves as the primary point of contact for technology support requests, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a calm, professional, and service-oriented individual who takes ownership of support tickets and provides white-glove assistance to attorneys and staff. As a reliable in-office resource, the specialist plays a critical role in supporting daily operations and maintaining a high standard of service.
 

Essential Duties and Responsibilities:
<ul><li>Serve as the primary point of contact for all IT support requests (in-person and remote).
</li><li>Own and manage Tier 1 support tickets from intake through resolution.
</li><li>Troubleshoot and resolve Tier 2 issues, including:
<ul><li>Hardware and workstation setup and support
</li><li>Microsoft 365, Outlook, and Office applications
</li><li>User account management and permissions
</li><li>Basic networking and connectivity issues
</li></ul></li><li>Provide white-glove support to attorneys and staff in a fast-paced environment.
</li><li>Triage and escalate complex issues to senior IT resources when appropriate.
</li><li>Assist with onboarding and offboarding of employees, including device setup and access provisioning.
</li><li>Support conference room technology and day-to-day office IT needs.
</li><li>Maintain accurate documentation of issues, resolutions, and internal processes.
</li><li>Identify recurring technical issues and recommend process or system improvements.
</li></ul>
 
Required Knowledge, Skills, and Abilities
<ul><li>Minimum of 4&ndash;5+ years of hands-on IT support experience in a professional environment.
</li><li>Strong troubleshooting skills across hardware, software, and end-user issues.
</li><li>Experience supporting Microsoft 365 and Windows enterprise environments.
</li><li>Familiarity with structured helpdesk or ticketing systems.
</li><li>Working knowledge of basic networking concepts and infrastructure.
</li><li>Excellent communication skills with a strong customer service mindset.
</li><li>Ability to manage multiple priorities and respond quickly to user needs.
</li><li>Proven reliability, consistency, and professionalism in prior roles.
</li></ul>
 
Preferred Qualifications:
<ul><li>Associate&rsquo;s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
</li><li>Prior experience supporting users in a law firm or professional services environment.
</li><li>Familiarity with legal technology, document management systems, or common legal software applications.
</li></ul>
 
Perks &amp; Benefits:
<ul><li>Competitive compensation.
</li><li>Stable, full-time, in-office role.
</li><li>Professional and collaborative work environment.
</li><li>Opportunity to support attorneys and legal professionals.
</li><li>Exposure to legal technology and enterprise IT systems.
</li><li>Career growth potential within a professional services organization.
</li></ul>TempExperts is an Equal Opportunity Employer.</div>

IT Support Specialist

Global Lending Services

<div><h3 class="jobSectionHeader">What does it mean to be a System Support Specialist II at GLS?</h3>

The System Support Specialist II is responsible for supporting assigned, proprietary GLS system components. This includes managing issues with the vendors of the various software-as-loan servicing platforms that comprise the operational processes. This position will be responsible for building close working relationships with business, IT, and vendor partners.
<h3 class="jobSectionHeader">
How will you drive value within the organization as a System Support Specialist II?</h3><div>

Ticket Escalations
<ul>
<li>Identify and prioritize incidents requiring urgent attention. Identify Problems from incident commonalities.</li>
<li>Resolve escalated single-user tickets.</li>
<li>Create and maintain knowledge base articles for Tier 1 Service Desk personnel to increase first call resolution of tickets.</li>
<li>Create and disseminate training materials to agents, leaders, and Learning &amp; Development for recurring user error incidents.</li>
<li>Provide monthly reports on frequently reported single-user incidents, problems, and ticket-elimination projects to business leaders.</li>
<li>Build business cases for product enhancement efforts to Tier 3 for automation or elimination of ticket drivers.</li>
</ul>
Major Incident Management
<ul>
<li>Communicate incident updates to affected stakeholders.</li>
<li>Engage and coordinate communications with Tier 3 Support or the Vendor for resolution of the major incident.</li>
<li>Document business impact, timeline, corrective action, follow-up tasks, and root cause of the major incident. Quantify incident impacts to the business.</li>
<li>Provide monthly reports on system health to business leaders.
</li><li>Lead postmortem on GLS-initiated major incidents.
</li><li>Partner with Vendor for RCAs and future mitigation actions on Vendor-initiated major incidents.</li>
<li>Manage process and technical follow-up tasks as Problems to prevent the major incident from recurring.</li>
</ul>
Problem Management
<ul>
<li>Coordinate Problem resolution with responsible engineering group.</li>
<li>Document temporary workarounds for Tier 1 and Tier 2 Support.</li>
<li>Provide status updates on Problem resolution to stakeholders.</li>
</ul>
Project Support
<ul>
<li>Be familiar with upcoming GLS releases of new functionality and impact to the business.</li>
<li>Create Informational Notifications for GLS of planned Vendor releases. Track upcoming Vendor releases for new functionality and possible business impact.</li>
<li>Validate upcoming changes to find issues before rollout to main user base.</li>
<li>Participate in vendor evaluations and proof of concept for new projects or system replacements.</li>
<li>Maintain the CMDB for the relevant business area (once established).</li>
<li>Provide support for the ITSM solution.</li>
<li>Perform other duties as assigned by members of management, and participate in or lead special projects as needed.</li>
</ul></div><h3 class="jobSectionHeader">What should you already know to be successful as a System Support Specialist?</h3><div>
<ul><li>Minimum of bachelor&rsquo;s degree required.</li>
<li>Minimum of 2 years&rsquo; experience in an information technology role required.</li>
<li>Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness.
</li><li>Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, and interact at all levels within the organization.</li>
<li>Strong verbal and written communication skills.</li>
<li>Team player that can adapt in a fast paced and changing environment.</li>
<li>Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; Ability to quickly learn new computer applications as required.
</li><li>Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities.</li>
<li>Commitment to exemplifying the organizational core values and key competencies.</li>
<li>Ability to think strategically and deliver tactically.</li></ul></div></div>

System Support Specialist II

Apollo Technology Solutions LLC

<div><div>Title: IT Support Specialist 
Location: Tucker, GA 
Duration: 6+ Months
 
Job Description:
<ul><li>Provides customer support in the maintenance of systems.</li>
<li>Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.</li>
<li>Provides technical support in the operation and use of application software systems.</li>
<li>Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.</li>
<li>Develops materials and methods to be used in training others in the use of various hardware and software.</li>
<li>Installs and/or upgrades software on PC's as instructed.</li>
</ul>Required Education and Experience:
<ul><li>High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.</li>
</ul>Skills:
<ul><li>Experience in information security, privacy, system/network administration and support.</li>
<li>Application development &amp; training and experience necessary to independently provide technical support to computer users.</li></ul></div></div>

Dangnbb LLC

IT Support Specialist Dangnbb LLC &ndash; Al RayyanJob Summary: Dangnbb LLC is seeking a skilled and reliable IT Support Specialist to join our team in Al Rayyan. The ideal candidate will be responsible for maintaining IT systems, providing technical support, and ensuring the smooth operation of hardware, software, and network services across the organization.Key Responsibilities:<ul><li>Provide first-line technical support to employees for hardware, software, and network issues</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment</li><li>Troubleshoot system and network problems, diagnosing and resolving faults efficiently</li><li>Monitor and maintain IT infrastructure, including servers and network performance</li><li>Assist with system upgrades, patches, and security updates</li><li>Manage user accounts, permissions, and access controls</li><li>Document technical issues and solutions for future reference</li><li>Ensure data backup procedures are performed regularly</li><li>Support cybersecurity initiatives and enforce company IT policies</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows/Mac operating systems and common business applications</li><li>Familiarity with networking concepts (LAN/WAN, routers, switches)</li><li>Basic understanding of cybersecurity principles</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and as part of a team</li></ul>Preferred Skills:<ul><li>Experience with cloud services (e.g., Microsoft 365, Google Workspace)</li><li>Knowledge of remote desktop tools and helpdesk systems</li><li>IT certifications (e.g., CompTIA A+, Network+) are a plus</li></ul>Work Location: Al Rayyan, QatarEmployment Type: Full-timePay: Up to QAR620,000.00 per yearWork Location: In person

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