user support specialist

Krispy Kreme

<div>
 Since its founding over 80 years ago, Krispy Kreme&rsquo;s focus has remained the same - making fresh, premium quality doughnuts inspired by their founder&rsquo;s original recipe. The brand&rsquo;s iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme&rsquo;s in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme&rsquo;s melt-in-your-mouth doughnuts being made right before their eyes.
 <br/>
 <br/>
 Krispy Kreme&rsquo;s
 <strong>
  End User Support Specialist
 </strong>
 will contribute to the success of the organization by serving as the first or escalated point of contact for customers seeking technical assistance. Assistance may be provided remotely or on-site. Issue resolution will be determined by utilizing a variety of problem-solving methods, analytical thinking, and broad knowledge of Krispy Kreme technology to provide the optimal solution possible to our end-users. This role will also be the primary resource for managing user account access.
 <br/>
 <br/>
 <strong>
  HERE&rsquo;S A TASTE OF WHAT YOU&rsquo;LL BE DOING
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform troubleshooting for more advanced technical issues for a variety of systems, hardware, and software
  </li>
  <li>
   Determine the optimal solutions for customers and ensure the issue is completely resolved
  </li>
  <li>
   Act as the first escalation point as needed for incidents and requests
  </li>
  <li>
   Identify and suggest possible improvements on procedures
  </li>
  <li>
   Write/update knowledge base articles as necessary to ensure processes are well documented and other technicians or end-users have access to information to resolve issues
  </li>
  <li>
   Perform other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  YOUR RECIPE FOR SUCCESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in a similar role
  </li>
  <li>
   Proven track record as a Service Desk technician/IT Support Specialist
  </li>
  <li>
   Strong working knowledge of computer systems, mobile devices, hardware and software
  </li>
  <li>
   Good problem solving, analytical and team-working skills
  </li>
  <li>
   Excellent written and verbal skills, including being able to communicate effectively with both technical and non-technical audiences
  </li>
  <li>
   Ability to multitask across multiple incidents
  </li>
  <li>
   Ability to follow process and procedures accurately
  </li>
  <li>
   Customer service oriented with a problem-solving attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comprehensive benefits (medical, vision, and dental insurance)
  </li>
  <li>
   Employee discount program
  </li>
  <li>
   401K plan
  </li>
  <li>
   PTO and &ldquo;dream&rdquo; days
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   FSA/HSA Plans
  </li>
  <li>
   And more!
   <br/>
   <br/>
  </li>
 </ul>
 Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme&rsquo;s over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.
</div>


End User Support Specialist

Afognak Native Corporation

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Alutiiq, LLC a subsidiary of Afognak Native Corporation has an exciting opportunity for an
 <strong>
  IT Support Specialist (helpdesk)
 </strong>
 to support our corporate office located in Anchorage, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications.
 <br/>
 <br/>
 <ul>
  <li>
   Handle on-site and remote technical issues as needed.
  </li>
  <li>
   Trouble-shoot network, hardware, software, and application problems.
  </li>
  <li>
   Responsible for maintaining equipment and replacing non-functional equipment.
  </li>
  <li>
   Participate in equipment and/or software installations; moves; adds and changes.
  </li>
  <li>
   Work with other team members on server, client, network, and application-related projects.
  </li>
  <li>
   Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS.
  </li>
  <li>
   Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely.
  </li>
  <li>
   Support the installation and configuration of all end-user software in applicable sites, including many remote offices.
  </li>
  <li>
   Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications.
  </li>
  <li>
   Assist in providing computer technical support relating to software and hardware problems reported by users.
  </li>
  <li>
   Maintain IT asset inventory.
  </li>
  <li>
   Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system.
  </li>
  <li>
   Installs workstations, laptops, and printers.
  </li>
  <li>
   Respond in a timely manner to malware incidents, and remediate malware-infected systems.
  </li>
  <li>
   Demonstrates capacity for prioritization and management in a dynamic environment.
  </li>
  <li>
   Manage and maintain all onsite audio-visual equipment to include daily testing.
  </li>
  <li>
   Provide onsite and offsite audio-visual/presentation support for high-profile director meetings.
  </li>
  <li>
   Provide high-level Board of Director support as needed.
  </li>
  <li>
   Assist remote offices in troubleshooting Internet and network problems.
  </li>
  <li>
   Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts.
  </li>
  <li>
   Add/remove user accounts from security and distribution groups.
  </li>
  <li>
   Performs other related duties as required.
  </li>
  <li>
   Lifting up to 75lbs may be required as well as maneuvering under desks and equipment.
   <br/>
   <br/>
  </li>
 </ul>
 Payrate: $24.04 to $28.85 Hourly
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong, technical working knowledge of Windows Operating Systems and Microsoft Office.
  </li>
  <li>
   Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years).
  </li>
  <li>
   Must have a strong technical background and a positive attitude.
  </li>
  <li>
   Must have a willingness to learn new technologies, be a team player, and provide excellent customer service.
  </li>
  <li>
   Must be self-motivated and be able to work with limited supervision.
  </li>
  <li>
   Experience troubleshooting computer hardware and software.
  </li>
  <li>
   Two to five years of technical computer support experience.
  </li>
  <li>
   Some experience in computer repair.
  </li>
  <li>
   Experience installing operating systems and applications on desktop and laptop computers.
  </li>
  <li>
   Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS.
  </li>
  <li>
   Basic understanding of Active Directory a plus.
  </li>
  <li>
   Office 365 knowledge a plus.
  </li>
  <li>
   CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus.
  </li>
  <li>
   Hands-on experience with Microsoft-based computer hardware.
  </li>
  <li>
   Excellent troubleshooting and diagnostic skills.
  </li>
  <li>
   Demonstrated ability to interact with all technical and non-technical members of the organization.
  </li>
  <li>
   Knowledge of handheld mobile devices such as iPhones, and Android devices.
  </li>
  <li>
   Strong communication skills, including both verbal and written skills.
  </li>
  <li>
   SCCM experience preferred.
  </li>
 </ul>
</div>


IT Support Specialist

CCA Global Partners

<div>At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.<br>
<br>
<b>Are you a tech-savvy problem solver with a passion for exceptional service?</b><br>
<br>
Join CCA Global Partners as a <b>System Support Specialist </b>in our St. Louis, MO office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation.<br>
In this hybrid role, you&rsquo;ll deliver high-quality technical support through effective problem analysis, troubleshooting, and resolution to ensure the reliable operation of end-user computing systems and enterprise technologies. This role supports the installation, configuration, maintenance, and continuous improvement of a wide range of hardware, software, and related systems. We&rsquo;re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.<br>
<br>
The position plays a critical role in enabling employee productivity by providing responsive, customer-focused support to company employees and contractors. In addition to issue resolution, the System Support Specialist contributes to user education, system implementation initiatives, and the development and maintenance of technical documentation and knowledge resources.<br>
<br>
<b>What You&rsquo;ll Do</b><ul><li>
Resolve Help Desk tickets across Windows and macOS systems, prioritizing, escalating, and documenting based on business impact.</li><li>
Support mobile devices (iOS, Android, and other platforms).</li><li>
Manage and maintain hardware/software inventory and lead device refresh cycles.</li><li>
Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.</li><li>
Complete various administrative tasks for the department and maintain established documentation, procedures, and other knowledge bases.</li></ul><br>
<b>
What You Bring</b><ul><li>
At least 2 years of IT support experience and a high school diploma (or equivalent).</li><li>
Excellent communication, grammar, and customer service skills&mdash;friendly, tactful, and solutions-focused.</li><li>
Demonstrate the ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.</li><li>
Strong organization skills and the ability to prioritize and manage multiple tasks.</li><li>
Strong working knowledge of Microsoft Windows (including RDP), Microsoft 365 (Office, Outlook, Teams, OneDrive, etc.) and general hardware.</li><li>
Hands-on experience supporting Apple macOS environments (workstations and mobile devices)</li><li>
Preferred: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).</li></ul><br>
<b>
How We Take Care of You:</b><ul><li>
We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.</li><li>
We recognize YOU for your accomplishments and contributions through development, growth and compensation!</li><li>
We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life&rsquo;s various stages and situations.</li></ul><b>
What Makes Us Special?</b> CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today&rsquo;s evolving marketplace.<br>
<br>
<b>Embrace the CCA Way:</b> We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.<br>
<br>
<b>Ready to make a difference? Say YES, and we&rsquo;ll say WELCOME HOME!</b><br>
<i>#LI-HYBRID</i><p>
</p><p>qKqgkH8qUK</p></div>

System Support Specialist

North Texas Custom Roofing and Construction Management

<p><strong>Job Overview</strong><br /><br />North Texas Custom Roofing and Construction Management is seeking a dedicated and skilled <strong>IT Support Specialist</strong> to join our growing team. This is a <strong>full-time</strong> position based in our <strong>New York, NY</strong> office. The ideal candidate will be the first point of contact for all IT-related issues, providing crucial technical support to our employees and ensuring the seamless operation of our company's technology infrastructure. This role is essential for maintaining our productivity and supporting the delivery of our high-quality construction management services.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Provide first and second-line technical support to all staff, both on-site and remote, addressing hardware, software, and network-related problems.</li><li>Install, configure, and maintain computer hardware, operating systems, and applications.</li><li>Manage user accounts, permissions, and passwords across various systems, including Microsoft 365 and Active Directory.</li><li>Respond to, prioritise, and resolve IT support tickets in a timely and professional manner.</li><li>Troubleshoot system and network problems, diagnosing and solving faults.</li><li>Maintain a comprehensive inventory of all IT equipment, software, and licenses.</li><li>Assist with the deployment of new technology and contribute to IT projects.</li><li>Develop and maintain technical documentation and user guides to support staff.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in an IT support role, such as an IT Support Specialist or Helpdesk Technician.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Proficient in Microsoft 365 administration and support.</li><li>Solid understanding of networking principles (TCP/IP, DNS, DHCP).</li><li>Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.</li><li>Strong communication and interpersonal skills, with a focus on customer service.</li><li>Ability to work independently and collaboratively within a team environment.</li><li>A relevant qualification or professional certification (e.g., CompTIA A+, Microsoft Certified) is highly desirable.</li></ul><p><br /><strong>Benefits</strong><br /><br /> </p><ul><li>A competitive hourly rate of <strong>$35 - $55 USD</strong>, dependent on experience.</li><li>Opportunities for professional growth and continuous learning.</li><li>A supportive and collaborative working environment.</li><li>The chance to be an integral part of a dynamic and reputable construction management company.</li></ul><p> </p>

TLN Worldwide Enterprises Inc

<div>Description:
<p>
The CG Business Intelligence Systems Technical Training Specialist provides training, outreach, instructional design, and user support services in support of the U.S. Coast Guard's Business Intelligence Systems Program. This position is responsible for developing and delivering training programs, supporting end users, creating instructional materials, and promoting adoption of Coast Guard business intelligence, reporting, analytics, and data visualization tools throughout the organization.</p><p>
The Specialist works directly with military and civilian personnel at all levels of the Coast Guard, providing technical instruction, system support, communications assistance, and outreach activities that improve user proficiency and enhance mission effectiveness through data-driven decision making.</p><p>
The position requires independent performance of assigned duties, strong communication and presentation skills, and the flexibility to support a demanding nationwide travel schedule.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Technical Training Delivery</b></h3><ul><li>
Deliver instructor-led classroom training, virtual training sessions, workshops, webinars, and one-on-one support related to Coast Guard Business Intelligence Systems.</li><li>
Provide functional and technical instruction on business intelligence tools, reporting platforms, analytics capabilities, and data visualization solutions.</li><li>
Conduct targeted virtual support sessions using approved Coast Guard collaboration tools, including Microsoft Teams.</li><li>
Adapt training delivery methods to meet the needs of diverse user groups and mission requirements.</li></ul><h3 class="jobSectionHeader"><b>
User Support &amp; Outreach</b></h3><ul><li>
Provide direct support to Coast Guard personnel utilizing business intelligence systems and reporting tools.</li><li>
Assist users with troubleshooting system issues, understanding functionality, and maximizing system capabilities.</li><li>
Participate in outreach activities designed to increase awareness, adoption, and effective utilization of Coast Guard Business Intelligence Systems.</li><li>
Support stakeholder engagement efforts across Coast Guard operational and support commands.</li></ul><h3 class="jobSectionHeader"><b>
Curriculum Development &amp; Instructional Design</b></h3><ul><li>
Develop, update, and maintain training materials using the Instructional Systems Design (ISD) model.</li><li>
Create and maintain:
<ul><li>Student guides</li>
<li>Instructor lesson plans</li>
<li>Job aids</li>
<li>Quick reference guides</li>
<li>Training presentations</li>
<li>Standard operating procedures</li>
<li>User support documentation</li>
</ul></li><li>Ensure all instructional materials remain current and aligned with system updates and organizational requirements.</li></ul><h3 class="jobSectionHeader"><b>
Data Visualization &amp; Analytics Support</b></h3><ul><li>
Develop educational materials supporting enterprise data visualization and analytics initiatives.</li><li>
Assist users in understanding and applying business intelligence concepts, dashboards, reports, and performance metrics.</li><li>
Promote best practices for data analysis, reporting, and information sharing.</li><li>
Support training efforts related to Coast Guard analytics and reporting platforms.</li></ul><h3 class="jobSectionHeader"><b>
Communications &amp; Knowledge Management</b></h3><ul><li>
Assist with development and maintenance of communications materials supporting Business Intelligence Systems initiatives.</li><li>
Support management of SharePoint content, training resources, and outreach materials.</li><li>
Participate in meetings, working groups, demonstrations, and stakeholder engagement events.</li><li>
Prepare meeting summaries, recommendations, and supporting documentation when required.</li></ul><h3 class="jobSectionHeader"><b>
Travel &amp; Field Support</b></h3><ul><li>
Travel extensively to Coast Guard locations nationwide to conduct training and outreach activities.</li><li>
Coordinate and support on-site workshops, classroom instruction, and user engagement sessions.</li><li>
Maintain flexibility to support changing travel schedules and operational requirements.</li><li>
Represent the Coast Guard Business Intelligence Systems Program in a professional manner during field engagements.</li></ul>
Requirements:
<ul><li>Bachelor's degree from an accredited college or university.</li><li>
Minimum three (3) years of professional experience.</li><li>
Experience in training, public speaking, classroom instruction, facilitation, or teaching.</li><li>
Demonstrated ability to independently perform all assigned duties and responsibilities.</li><li>
Experience interacting with customers, stakeholders, or users in a professional environment.</li></ul><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><ul><li>
Strong public speaking and presentation skills.</li><li>
Excellent verbal and written communication abilities.</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to communicate effectively with all levels of military and civilian personnel.</li><li>
Proficiency with Microsoft Office Suite, including:
<ul><li>Microsoft Word</li>
<li>Microsoft Excel</li>
<li>Microsoft PowerPoint</li>
<li>Microsoft Outlook</li>
<li>Microsoft Teams</li>
</ul></li><li>Strong organizational and time-management skills.</li><li>
Ability to manage multiple projects and priorities simultaneously.</li><li>
Flexibility to support a dynamic and demanding travel schedule.</li><li>
Ability to work independently with minimal supervision.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience supporting U.S. Coast Guard, Department of Homeland Security, Department of Defense, or other federal agencies.</li><li>
Familiarity with business intelligence, reporting, analytics, and data visualization platforms.</li><li>
Experience with IBM Cognos, Qlik, Power BI, Tableau, or similar technologies.</li><li>
Experience developing training curricula and instructional materials.</li><li>
Familiarity with SharePoint and enterprise collaboration tools.</li><li>
Experience supporting organizational change management, user adoption initiatives, or enterprise software implementations.</li></ul></div>

Technical Training Specialist – Business Intelligence Systems - US Coast Guard

COLLEGE OF WESTERN IDAHO

<p></p><div><p>JOB NO:</p>
496785<br>
<p>OPENED:</p>
Jun 22 2026 MST<br>
<p>ANTICIPATED CLOSE DATE:</p>
Jul 13 2026 MST<br>
<p></p>
<div><p>REPORTS TO:</p>
<p>
IT Manager II, User Services</p>
<p>
POSITION STATUS:</p>
<p>
FT - Full-Time</p>
<p>
POSTED PAY RANGE:</p>
<p>
$23.38 - $29.22</p><div><br>
</div>
<div><div><div><b>Deliver Exceptional Technical Support as an IT Support Specialist at CWI!</b></div>
<p>
Are you passionate about helping others solve technical challenges and delivering an outstanding user experience? The College of Western Idaho (CWI) is seeking an <b>IT Support Specialist</b> to provide front‑line technical assistance to students, faculty, and staff across the college&rsquo;s technology environment.</p>
<p>
In this customer‑facing role, you&rsquo;ll troubleshoot hardware and software issues, support classrooms and labs, and ensure users can effectively access the tools they need&mdash;while contributing to a responsive, service‑oriented IT support team.</p>
<div><b>
Why Join CWI?</b></div>
<p>
Technology is essential to learning and operations at CWI. As an IT Support Specialist, you&rsquo;ll play a key role in keeping systems running smoothly and minimizing downtime&mdash;supporting everything from classroom instruction to administrative operations. This role offers hands‑on experience across enterprise systems, networking, and end‑user support in a collaborative and fast‑paced environment.</p>
<div><b>
Benefits:</b></div>
<p>
CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:</p>
<ul>
<li>Premium healthcare plans</li>
<li>11%+ employer retirement contributions</li>
<li>Tuition discounts</li>
<li>Generous personal leave</li>
<li>Professional development opportunities</li>
</ul><div><b>Customer Support &amp; Technical Assistance:</b></div>
<ul><li>Provide high‑quality, customer‑focused technical support to faculty, staff, and students</li>
<li>Troubleshoot hardware, software, audio/visual, and network issues in a Microsoft 365 and Active Directory environment</li>
<li>Deliver timely issue resolution while maintaining professionalism, courtesy, and clear communication</li>
<li>Respond to help desk tickets and inquiries in a timely and efficient manner</li>
</ul><div><b>Help Desk Operations &amp; Service Delivery:</b></div>
<ul><li>Monitor and manage help desk queues, documenting all support activities and resolutions</li>
<li>Answer help desk phones and provide real‑time assistance to end users</li>
<li>Create clear, detailed technical notes to support issue tracking and escalation</li>
<li>Collaborate with the Help Desk team to improve documentation, training, and user support processes</li>
</ul><div><b>Systems, Labs &amp; Infrastructure Support:</b></div>
<ul><li>Install, configure, and maintain computer systems, software, hardware, and IP phones</li>
<li>Support open computer labs and classrooms, including system imaging, software installation, and printing/copier support</li>
<li>Perform basic testing and troubleshooting of network infrastructure, including switches, routers, servers, and cabling</li>
<li>Assist with hardware and software upgrades, migrations, and deployments</li>
</ul><div><b>Team Collaboration &amp; Continuous Improvement:</b></div>
<ul><li>Provide mentoring and guidance to Help Desk Support Specialists and Technical Assistants (work study employees)</li>
<li>Help identify opportunities to improve systems, tools, and support processes</li>
<li>Participate in Agile workflows to prioritize tasks, projects, and daily work</li>
<li>Develop and align individual work goals with departmental initiatives</li>
</ul><div><b>Work Environment &amp; Flexibility:</b></div>
<ul><li>Schedule may include hours outside of Monday&ndash;Friday, 8:00 a.m. &ndash; 5:00 p.m.</li>
<li>Travel between CWI locations may be required</li>
</ul><div><b>What We&rsquo;re Looking For:</b></div>
<ul><li>Two (2) years of college or trade school education in a computer‑related field, or equivalent experience</li>
<li>Experience supporting desktop environments in an enterprise setting preferred</li>
<li>Strong troubleshooting and problem‑solving skills across laptops, desktops, and mobile devices</li>
<li>Experience supporting Microsoft 365 / Office 365 environments</li>
<li>Familiarity with LAN/WAN and wireless connectivity troubleshooting</li>
<li>Ability to communicate effectively with technical and non‑technical users</li>
<li>Strong customer service orientation and ability to work independently and as part of a team</li>
</ul></div></div><p>ADDITIONAL INSTRUCTIONS FOR APPLICANTS:</p>
<p>
***Please submit an updated resume and cover letter.</p>
<p>
Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.</p>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.</p>
</div>
<div><div><b>Interested?</b></div>
<div><div><p>We invite and welcome all applicants and look forward to receiving your application! Keep in mind, your qualifications and expertise need not precisely match the job description to be considered for this role.</p></div></div></div></div><p></p>

IT TECH SUPPORT SPECIALIST II

Clearwater Analytics (CWAN)

<div><p><b>Job Summary:</b></p><p>
We&rsquo;re looking for a curious, service-minded IT Support Specialist to join our Boise team. You&rsquo;ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.</p><p></p><div><p><b>
WHAT YOU&rsquo;LL DO</b></p></div><p><b>
End-User Support</b></p><ul><li>
Respond to help desk tickets and walk-up requests from office employees</li><li>
Troubleshoot hardware and software issues across Windows and macOS devices</li><li>
Escalate complex issues to senior team members and follow through to resolution</li><li>
Keep users and management informed on ticket status</li></ul><p></p><p><b>
Hardware &amp; Equipment</b></p><ul><li>
Image, configure, and deploy laptops and workstations for new hires</li><li>
Perform basic hardware repairs (RAM, hard drives, peripherals)</li><li>
Unbox, inventory, and asset-tag incoming equipment</li><li>
Set up displays, AV equipment, and standing desks</li></ul><p></p><p><b>
Device &amp; Account Management</b></p><ul><li>
Onboard devices using Windows Autopilot and Microsoft Intune</li><li>
Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)</li><li>
Support basic Exchange/M365 tasks like shared mailboxes and distribution lists</li></ul><p></p><p><b>
Documentation</b></p><ul><li>
Keep knowledge base articles and SOPs accurate and up to date</li><li>
Document recurring issues and contribute to process improvements</li></ul><p></p><div><p><b>
WHAT WE&rsquo;RE LOOKING FOR</b></p></div><ul><li>
1&ndash;2 years of experience in IT support, help desk, or a related role (internships and coursework count!)</li><li>
Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)</li><li>
Basic understanding of Active Directory, Azure / Entra ID and user account management</li><li>
Comfortable setting up and troubleshooting hardware</li><li>
Strong communication skills and a customer-first attitude</li><li>
Organized, reliable, and able to juggle multiple requests</li><li>
Ability to lift up to 50 lbs</li></ul><p></p><p><b>
Nice to Have</b></p><ul><li>
CompTIA A+ or working toward it</li><li>
Exposure to Intune, Autopilot, or Jamf</li><li>
Any scripting or command-line experience (PowerShell, Terminal)</li></ul><p></p><p><b>
Education</b></p><ul><li>
Degree or diploma in IT, Computer Science, or a related field &mdash; OR equivalent hands-on experience or certifications</li></ul><p></p><div><p><b>
WHAT WE OFFER</b></p></div><ul><li>
Competitive medical, dental, vision, and life insurance</li><li>
401(k) with company match + RSUs</li><li>
Work from anywhere 3 weeks per year</li><li>
Maternity and paternity leave</li><li>
PTO + Volunteer Time Off</li></ul></div>

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