user support specialist

Northwestern University

<div>
 
 Department:
 
 NUQ Info Technology
 
 
 
 Salary/Grade:
 
 ITS/75
 
 
 The User Support Specialist provides day-to-day support for technology services at Northwestern Qatar (NU-Q). The primary service areas supported by this support specialist are (1) Student, Faculty and Staff computer support; including operating system and application support. (2) NU-Qatar smart classroom support, (3) NU-Qatar teaching lab support, and (4) NU-Qatar application services support through support of the NU-Q approved applications. This support specialist also provides classroom support for videoconferencing and assists with personal videoconference services for NU-Qatar staff in concert with other Qatar IT staff.
 
 
 <ul>
 <li>
 Supports computing hardware and software applications for both the teaching and administrative needs of the NU-Q community. Applications include Microsoft Office Suite and Adobe Creative Suite. In addition, supports digital learning services for NU-Qatar faculty and students.
 </li>
 <li>
 Provides day-to-day support and maintenance for Apple based computer labs for instruction, including lab computer configuration management and software installation.
 </li>
 <li>
 Leverages endpoint management technology, primarily JAMF and KACE, for computer configuration management and software deployment.
 </li>
 <li>
 Supports faculty and staff use of room-based and desktop-based videoconference technologies.
 </li>
 <li>
 Provides training and daily support for Northwestern&rsquo;s application services, including various Microsoft cloud services (ex: SharePoint), the learning management system, and other application services added to the NU-Q IT supported software catalogue.
 
 
 </li>
 </ul>
 
 Minimum Qualifications And Competencies
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, engineering, science, communication, journalism or in a related field.
 </li>
 <li>
 Minimum 3 years of computing support experience and minimum 2 years experience as a project manager of a technical computing effort.
 </li>
 <li>
 Experience in technology training in a university or corporate setting.
 </li>
 <li>
 Excellent writing and spoken communication skills.
 </li>
 <li>
 Demonstrated experience setting up, maintaining, and troubleshooting desktop and laptop computers in the latest Windows and Apple environments.
 </li>
 <li>
 Academic computing lab planning, operations, and server administration experience for MacOS environments.
 </li>
 <li>
 User and classroom support of H.323 videoconference technologies. User support of A/V technologies (projector and LCD display), A/V control system technologies, and videoconference rooms.
 </li>
 <li>
 Demonstrated experience in the use and support of academic learning management systems, such as Canvas
 </li>
 <li>
 Previous experience with technical support of faculty in an instructional environment.
 </li>
 <li>
 Ability to work collaboratively within a team environment, being willing to assist in other areas of IT as required.
 </li>
 <li>
 Demonstrated leadership in projects that are designed for distributed education, media production activities, or course management services.
 </li>
 <li>
 Must be able to safely lift and carry items weighing up to 15 kilograms as part of regular job duties. Reasonable accommodations or assistance may be made to enable incumbents to manipulate higher weight.
 
 
 </li>
 </ul>
 
 Preferred Qualifications and Competencies:
 
 :
 
 
 <ul>
 <li>
 Advanced degree preferred.
 </li>
 <li>
 CompTIA A+ or Apple Mac Repair Certification preferred.
 </li>
 <li>
 Experience in endpoint management software, such as JAMF or KACE.
 </li>
 <li>
 Experience in managing university computing labs.
 </li>
 <li>
 Experience in conducting faculty training workshops for instructional or publishing applications.
 </li>
 <li>
 Experience in conducting student training workshops for software applications.
 
 
 </li>
 </ul>
 The position&rsquo;s minimum starting salary is: $51,346. The offered salary will be determined by the applicant&rsquo;s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
 
 
 
 Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern&rsquo;s
 
 
 non-discrimination statement
 
 
 . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View
 
 
 additional information on the accommodations process
 
 
 .
 
</div>

User Support Specialist Qatar

Lucidya

<div>We are seeking a skilled IT Support Specialist to manage and maintain our company&rsquo;s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
Key responsibilities include:<ul>
<li>Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.</li>
<li>Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.</li>
<li>Ensuring SOC 2 compliance through security and operational best practices.</li>
<li>Troubleshooting software, hardware, and network issues.</li>
<li>Managing user accounts, passwords, and MFA settings.</li>
<li>Assisting with employee onboarding, device configuration, and training.</li>
<li>Configuring and managing firewalls and enterprise Wi-Fi networks.</li>
<li>Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.</li>
</ul>Requirements
Essential:<ul>
<li>Proven experience with Windows and macOS administration (Linux familiarity is a plus).</li>
<li>Hands-on experience with MDM platforms.</li>
<li>Knowledge of SOC 2 compliance requirements.</li>
<li>Strong troubleshooting skills for both hardware and software.</li>
<li>Experience configuring and managing enterprise Wi-Fi and firewall systems.</li>
<li>Excellent communication skills for providing user support and training.</li>
<li>Ability to work independently and handle multiple priorities.</li>
<li>Fluent Arabic &amp; English speaker</li>
</ul>Preferred:<ul>
<li>Familiarity with identity and access management tools.</li>
<li>Experience with cloud-based collaboration tools.</li>
<li>Knowledge of network security best practices.</li>
</ul>Benefits<ul>
<li>Collaborative, growth-focused work environment.</li>
<li>Opportunity to work with modern IT tools and security standards.</li>
<li>Exposure to diverse operating systems and enterprise-level technologies.</li>
<li>Professional development in security compliance and infrastructure management.</li></ul></div>

IT Support Specialist

Lucidya | لوسيديا

<div>
 We are seeking a skilled
 
 IT Support Specialist
 
 to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
 
 
 Key responsibilities include:
 
 
 <ul>
 <li>
 Providing technical support for Windows and macOS systems, with basic Linux troubleshooting
 </li>
 <li>
 Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems
 </li>
 <li>
 Ensuring SOC 2 compliance through security and operational best practices
 </li>
 <li>
 Troubleshooting software, hardware, and network issues
 </li>
 <li>
 Managing user accounts, passwords, and MFA settings
 </li>
 <li>
 Assisting with employee onboarding, device configuration, and training
 </li>
 <li>
 Configuring and managing firewalls and enterprise Wi-Fi networks
 </li>
 <li>
 Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Proven experience with Windows and macOS administration (Linux familiarity is a plus)
 </li>
 <li>
 Hands-on experience with MDM platforms
 </li>
 <li>
 Knowledge of SOC 2 compliance requirements
 </li>
 <li>
 Strong troubleshooting skills for both hardware and software
 </li>
 <li>
 Experience configuring and managing enterprise Wi-Fi and firewall systems
 </li>
 <li>
 Excellent communication skills for providing user support and training
 </li>
 <li>
 Ability to work independently and handle multiple priorities
 </li>
 <li>
 Fluent Arabic &amp; English speaker
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Familiarity with identity and access management tools
 </li>
 <li>
 Experience with cloud-based collaboration tools
 </li>
 <li>
 Knowledge of network security best practices
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Collaborative, growth-focused work environment
 </li>
 <li>
 Opportunity to work with modern IT tools and security standards
 </li>
 <li>
 Exposure to diverse operating systems and enterprise-level technologies
 </li>
 <li>
 Professional development in security compliance and infrastructure management
 </li>
 </ul>
</div>

General Pension and Social Security Authority (GPSSA)

<div>
 
 
 Job Purpose:
 
 
 
 This role is responsible for managing the efficient delivery of IT services to end-users. This role involves managing the service desk operations, implementing ITIL-based processes, and developing strategies to enhance user satisfaction and operational efficiency. This role will lead a team of support professionals, collaborate with internal teams and vendors, and drive continuous improvements in service delivery.
 
 
 
 Main Duties and Responsibilities:
 
 
 
 
 Core Responsibilities
 
 
 
 
 
 End-User Support Management
 
 
 
 <ul>
 <li>
 Follows the budget process and ensure that the availability of the required budget for new initiatives and operational sustenance.
 </li>
 <li>
 Evaluates, acquires, and implements end-user technologies to improve operational efficiency.
 </li>
 <li>
 Supervises the service desk team to ensure timely logging, response, and resolution of incidents and service requests as per the service catalog.
 </li>
 <li>
 Performs IT service desk support tasks and activities for software/hardware users in the Authority.
 </li>
 <li>
 Oversees the installation, configuration, and maintenance of end-user devices and applications.
 </li>
 <li>
 Conducts regular analyses of current services to identify opportunities for improved agility and efficiency.
 </li>
 </ul>
 
 
 
 Strategic Responsibilities
 
 
 
 <ul>
 <li>
 Develops end-user support strategies aligned with GPSSA&rsquo;s organizational goals.
 </li>
 <li>
 Analyzes support performance metrics to identify trends for continuous improvement.
 </li>
 <li>
 Collaborates with other departments to align IT services with organizational needs and priorities.
 </li>
 </ul>
 
 
 
 Process Implementation and Monitoring
 
 
 
 <ul>
 <li>
 Implements ITIL-based processes for consistent and efficient service management.
 </li>
 <li>
 Maintains documentation for support processes to enable knowledge sharing and continuity.
 </li>
 <li>
 Ensure compliance with organizational and regulatory standards.
 </li>
 </ul>
 
 
 
 Vendor and Internal Collaboration
 
 
 
 <ul>
 <li>
 Negotiates with vendors for end-user products and services.
 </li>
 <li>
 Monitors vendor performance and ensures compliance with SLAs.
 </li>
 <li>
 Facilitates collaboration across GPSSA teams and manages escalations according to agreed procedures.
 </li>
 <li>
 Ensure appropriate notifications are sent to the stakeholders, as per ITSM standards.
 </li>
 </ul>
 
 
 
 Service Quality and Enhancement
 
 
 
 <ul>
 <li>
 Monitors SLA compliance to ensure timely and quality support delivery.
 </li>
 <li>
 Addresses end-user needs and feedback to improve satisfaction and service experience.
 </li>
 <li>
 Collaborate with other IT teams to address recurring issues and improve system performance.
 </li>
 <li>
 Ensure that the organizations governance mechanisms are adhered to, including participating in audit process and to closure of audit points.
 </li>
 </ul>
 
 
 
 Reporting and Analytics
 
 
 
 <ul>
 <li>
 Track and report on key performance indicators (KPIs) related to support operations.
 </li>
 <li>
 Generate and present periodic reports and insights to the senior leadership.
 </li>
 </ul>
 
 
 
 People Management Responsibilities
 
 
 
 <ul>
 <li>
 Defines goals and key performance indicators for each member of the team and ensures effective implementation of the performance management process.
 </li>
 <li>
 Manages the team members by evaluating their performance, providing feedback on an on-going basis, identifying development needs and coaching them to ensure capability development
 </li>
 </ul>
 
 
 Education and Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science Engineering, Information Technology, or a related field.
 </li>
 <li>
 Minimum 10+ years of experience in IT support or operations.
 </li>
 <li>
 This role is for UAE nationals only.
 </li>
 </ul>
</div>

Head of End User Support Section

PHARMACARE

Position: IT Support Specialist (SOFTWARE ,HARDWARE , NETWORKING, DIGITAL MARKETING)Location: Ahmedabad, GJ (onsite)Role Overview: The IT Support Specialist will play a key role in managing day-to-day IT operations and providing technical support for employees. This role ensures smooth functioning of hardware, software, and network systems while troubleshooting issues to minimize downtime. Require candidate who can operate/give support for in-house hospital software.Key Responsibilities:<ul><li>Technical Support:</li><li>Provide first-level IT support to employees via in-person, calls, or remote assistance.</li><li>Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.</li><li>Assist users with basic queries related to software tools (e.g., MS Office, MS Teams, Remote Desktop).</li><li>System Maintenance:</li><li>Install, update, and configure software applications and operating systems.</li><li>Perform routine maintenance checks to ensure system efficiency.</li><li>Monitor system backups and ensure data security.</li><li>Network Support:</li><li>Assist in monitoring and troubleshooting network connectivity issues (LAN/WAN, Wi-Fi).</li><li>Coordinate with the IT vendor for critical network and server issues.</li><li>Asset Management:</li><li>Track and maintain IT inventory, including laptops, desktops, software licenses, and accessories.</li><li>Facilitate timely hardware upgrades and replacements.</li><li>Security &amp; Compliance:</li><li>Ensure systems adhere to security protocols and data privacy policies.</li><li>Monitor antivirus, firewall settings, and endpoint security.</li><li>Report and document any IT-related breaches or vulnerabilities.</li><li>User Training &amp; Documentation:</li><li>Assist in onboarding new employees by setting up IT systems and credentials.</li><li>Create user manuals and provide basic IT training for employees.</li><li>Collaboration:</li><li>Coordinate with cross-functional teams for IT requirements and system updates.</li><li>Liaise with external vendors for technical assistance as needed.</li></ul>Requirements:<ul><li>Education: Bachelor's degree in Computer Science, IT, or related field.</li><li>Experience: 1-2 years in IT support or similar role.</li><li>Skills:</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of Windows OS, MS Office Suite, and Remote Desktop tools.</li><li>Familiarity with basic networking concepts.</li><li>Excellent communication and interpersonal skills.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;40,000.00 per monthWork Location: In person

IT Support Specialist and software operator

DigiTalent Solutions

Job Title: Remote IT Support Specialist (CDK Experience in Automotive Dealerships) Job Nature: Remote Employment Type: Full-time / ContractJob Description: We are seeking experienced IT professionals with hands-on CDK or CDK DMS experience from within automotive dealerships (not CDK Global itself). This role is remote and supports dealership technology infrastructure with a strong emphasis on environments where CDK is the core platform.Key Responsibilities: &bull;&emsp;&emsp;Provide technical support and troubleshooting for dealership staff using CDK DMS and related systems &bull;&emsp;&emsp;Maintain and manage dealership IT infrastructure including desktops, servers, printers, and network devices &bull;&emsp;&emsp;Handle CDK-related system administration tasks such as user permissions, software updates, and integrations &bull;&emsp;&emsp;Support backups, system monitoring, and maintenance of dealership-specific applications &bull;&emsp;&emsp;Collaborate with vendors and dealership staff to resolve hardware/software issues &bull;&emsp;&emsp;Ensure IT systems follow best practices for security, uptime, and efficiencyRequired Qualifications: &bull;&emsp;&emsp;Hands-on experience with CDK / CDK DMS while working inside an automotive dealership &bull;&emsp;&emsp;2+ years in an IT role such as Desktop Support, Systems Administrator, or DevOps within a dealership setting &bull;&emsp;&emsp;Strong knowledge of Windows environments, networking, and dealership workflows &bull;&emsp;&emsp;Familiarity with dealership-specific hardware (e.g., printers, scanning equipment, inventory systems) &bull;&emsp;&emsp;Ability to work independently and remotely with minimal supervision &bull;&emsp;&emsp;Excellent communication and troubleshooting skillsPreferred Qualifications: &bull;&emsp;&emsp;Experience with dealership integrations (CRM, service scheduling tools, third-party apps) &bull;&emsp;&emsp;Exposure to IT ticketing systems and remote support tools &bull;&emsp;&emsp;Knowledge of cybersecurity best practices in dealership settings &bull;&emsp;&emsp;Relevant certifications (CompTIA, Microsoft, or CDK tools)Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: Remote

Applica solutions Inc

Overview We are seeking a skilled Microsoft 365 Support &amp; Training Specialist to join our dynamic team.Minimum Education:<ul><li>Bachelor&rsquo;s degree in a relevant field</li></ul>Certifications and training in Microsoft Office Suite are preferred. Relevant work experience may offset the educational requirement.Minimum Years of Experience:<ul><li>4 years of relevant experience; or</li><li>A bachelor&rsquo;s degree in an IT-related field plus at least 2 years of direct experience providing Microsoft Office Suite support in a customer-focused environment.</li><li>Candidate should be a GC or Citzn</li></ul>Functional Requirements:<ul><li>Deliver advanced one-on-one support (walk-in, Teams, email, telephone) for all desktop applications in the PRC.</li><li>Teach Microsoft 365 classes (basic to advanced, up to 7 classes/week, in person and virtual via Teams). The classes will be held Monday through Thursday from 8am to 3pm eastern standard time.</li><li>Assist with application updates and PRC hardware changes within 15 days.</li><li>Troubleshoot and resolve issues related to PRC equipment and systems.</li><li>Proficient in Microsoft Office 365, Adobe Creative Cloud, and SharePoint.</li><li>Maintain and track customer equipment loaners.</li><li>Maintain training room hardware and peripherals (e.g., scanners, laminators, laser engravers).</li><li>Create/update user guides, recommend new hardware/software, and perform routine support tasks in the PRC.</li><li>Perform routine maintenance and minor troubleshooting/repairs on specialty equipment.</li></ul>Job Types: Full-time, ContractPay: $95,000.00 - $96,000.00 per yearWork Location: In person

Microsoft 365 Support & Training Specialist

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