vendor operations manager

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Vendor Manager is responsible for managing the overall performance and operations of the company's service delivery sites, including overseeing workforce planning, quality, training, and continuous improvement performance initiatives. They serve as the key point of contact for coordinating site-level activities and driving optimal performance across all sites.<ul><li> 
Setting and leading the Annual OKRs for the BPOs and Outsourcing Operations in alignment with the Operations' direction and strategy, which includes the launching of new sites and driving the performance of all BPOs through the collaboration of the internal Support Functions (WFM, Quality, and Operations Training) as well as being present on ground (within the BPOs Offices) to monitor and drive the performance towards the desired OKRs.</li><li>
Develop and implement strategies to drive continuous improvement in site-level performance, quality, and efficiency</li><li>
 Proactively identifies and addresses process gaps and improvement opportunities, taking corrective actions up to the leadership team, such as terminating agents, reducing hours, changing site management, managing invoices, and securing the best deals while maintaining the highest quality.</li><li>
Develop and execute workforce planning strategies to ensure optimal staffing levels and skill mix at the site level</li><li>
 Oversee the hiring of site-level personnel, including managers and supervisors, to ensure that they have the needed profiles.</li><li>
 Coordinating and managing the company's BPO vendors and service delivery sites</li><li>
 Monitor and analyze vendor performance data, driving continuous improvement and optimization, including conducting gap analyses and risk assessments to drive strategic decisions. This involves making decisions on negotiating and renewing vendor contracts</li><li>
Prepare and present comprehensive reports on site-level performance, highlighting key metrics, trends, and recommendations</li><li>
Participate in cross-functional meetings to discuss site-level operations and coordinate with internal stakeholders</li><li>
Ensure compliance with relevant regulations, policies, and security requirements at the site level</li><li>
Maintain a centralized repository of site-level data, contracts, and performance records</li><li>
Stay abreast of industry best practices, trends, and benchmarks in site performance management and workforce optimization</li><li>
Collaborate with internal teams and vendors to develop and implement innovative solutions that drive operational excellence.</li></ul> 
Qualifications<ul><li> 
 Strong analytical and problem-solving skills to drive data-driven decision-making</li><li>
Excellent data analysis and reporting capabilities, including the ability to collect, analyze, and interpret performance metrics and KPIs</li><li>
Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and experience in leading and facilitating process optimization initiatives</li><li>
Effective negotiation and contract management skills, with the ability to ensure vendor compliance with SLAs and KPIs</li><li>
 Adept at using project management tools</li><li>
Excellent communication and stakeholder management skills</li><li>
Knowledge of the relevant industry.</li><li>
Familiarity with contact center technology, tools, and systems, and their integration into vendor operations</li></ul></div>

Manager Vendor Management

Uber

<div>About the Role :
 
 
Uber's Chief Legal Office (CLO) Operations team is seeking a Manager, Outside Counsel &amp; Vendor Operations to lead the end-to-end operations and optimization of our legal vendor ecosystem. This role will oversee the processes, systems, and strategic initiatives that support our law firm and vendor relationships, with a strong focus on vendor value optimization,billing compliance and operational scalability. They will be responsible for creating and executing programs to maximize cost savings while ensuring high-quality legal support for the entire department.
 
 
You will partner closely with Legal, Finance, Procurement, Accounting, and Supplier Management teams to deliver seamless customer experiences, while ensuring financial and process discipline. You'll also play a critical role in developing your team, driving operational excellence, and modernizing our vendor operations function to support the evolving needs of the CLO.
 
 
What You'll Do
<ul><li>Set Strategy and Drive Execution : C reate and implement Uber' outside counsel engagement strategy, influencing and aligning with legal leadership and internal stakeholders. Define the priorities for vendor operations, aligning with broader legal operations and organizational goals, but also work in the trenches with the team to execute on established priorities.
</li><li>Optimize Value Realization : Oversee the law firm vendor l ifecycle, including selection, negotiation, management and billing. Negotiate global law firm agreements, including outside counsel requirement terms, hourly rates and alternative fee agreements. Create competitive rate intelligence and benchmarking to aid in negotiations and ad hoc rate approval and establish processes to improve turnaround time.
</li><li>Modernize and Scale Processes: Optimize CLO processes across vendor onboarding, contracting, billing and payment compliance workflows for outside counsel and legal vendors. Work with CLO SMEs to develop playbooks, and optimize the law firm engagement letter review process.
</li><li>Own E-Billing Platform Strategy and Performance : Guide the ongoing development, integration, and support model for our e-billing systems (e.g., SimpleLegal, Coupa), ensuring scalability and usability across stakeholders. Lead system integrations and data flows across e-billing, Salesforce, and financial systems; define KPIs and dashboards for spend analytics, cycle time, and vendor performance.
</li><li>Lead and Manage a global team : Provide day-to-day leadership and professional development for a global team of Program Managers focused on legal vendor management, and operational administration.
</li><li>Ensure Excellence in Billing Operations : Maintain oversight of daily billing operations, including spend request governance, PO and matter creation, invoicing accuracy, and timely payment processing, assisting with escalations as needed.
</li><li>Accruals and Budget Collaboration : Oversee operational processes with Accounting and Finance teams to support legal accruals, budget planning, forecasting, and reporting efforts
</li><li>Cross-Functional Collaboration : Act as the primary point of contact for vendor operations initiatives with Legal leadership, Finance, Procurement, and other key internal stakeholders.
</li><li>Drive Change Management and User Adoption: Lead change initiatives by developing training materials, delivering user education, and clearly communicating new processes to support global adoption across the department.
</li></ul>Basic Qualifications
<ul><li>10+ years of experience in legal operations, vendor management, procurement, or finance, including 3+ years of people management experience.
</li><li>Demonstrable experience with designing, negotiating and evaluating fee agreements and rates, including alternative fee agreements.
</li><li>Experience scaling legal billing operations or vendor management programs. A demonstrated understanding of how to develop, implement, and enhance processes.
</li><li>Working knowledge of legal billing and Procure-to-Pay (P2P) processes and experience with tools such as SimpleLegal, Coupa, or equivalent platforms.
</li><li>Experience reviewing, drafting and coordinating SME feedback for outside counsel engagement letters.
</li></ul>Preferred Qualifications
<ul><li>Demonstrated experience for innovation, leading cross-functional initiatives and improving operational workflows.
</li><li>Background in finance or economics preferred.
</li><li>Superior analytical and legal skills, mature judgment, innovative thinking and a desire to take the initiative and think two steps ahead.
</li><li>Strong, team-oriented collaborator, with confidence and flexibility to perform in nimble, rapidly changing and growing environments, as well as build relationships and gain credibility.
</li><li>Passionate about your work and a desire to have a big impact.
</li><li>Embody the highest standards of integrity, ethics and accountability.
</li>Enthusiasm about Uber and our mission! 
<li>
</li></ul> 
 
For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$168,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.</div>

Manager, Outside Counsel & Vendor Operations

<div>Company Description 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. 
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. 
Here at talabat, we are building a high-performance culture through an engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner. 
Job Description 
The Vendor Manager is responsible for managing the overall performance and operations of the company's service delivery sites, including overseeing workforce planning, quality, training, and continuous improvement performance initiatives. They serve as the key point of contact for coordinating site-level activities and driving optimal performance across all sites.<ul><li> 
Setting and leading the Annual OKRs for the BPOs and Outsourcing Operations in alignment with the Operations' direction and strategy, which includes the launching of new sites and driving the performance of all BPOs through the collaboration of the internal Support Functions (WFM, Quality, and Operations Training) as well as being present on ground (within the BPOs Offices) to monitor and drive the performance towards the desired OKRs.</li><li>
Develop and implement strategies to drive continuous improvement in site-level performance, quality, and efficiency</li><li>
 Proactively identifies and addresses process gaps and improvement opportunities, taking corrective actions up to the leadership team, such as terminating agents, reducing hours, changing site management, managing invoices, and securing the best deals while maintaining the highest quality.</li><li>
Develop and execute workforce planning strategies to ensure optimal staffing levels and skill mix at the site level</li><li>
 Oversee the hiring of site-level personnel, including managers and supervisors, to ensure that they have the needed profiles.</li><li>
 Coordinating and managing the company's BPO vendors and service delivery sites</li><li>
 Monitor and analyze vendor performance data, driving continuous improvement and optimization, including conducting gap analyses and risk assessments to drive strategic decisions. This involves making decisions on negotiating and renewing vendor contracts</li><li>
Prepare and present comprehensive reports on site-level performance, highlighting key metrics, trends, and recommendations</li><li>
Participate in cross-functional meetings to discuss site-level operations and coordinate with internal stakeholders</li><li>
Ensure compliance with relevant regulations, policies, and security requirements at the site level</li><li>
Maintain a centralized repository of site-level data, contracts, and performance records</li><li>
Stay abreast of industry best practices, trends, and benchmarks in site performance management and workforce optimization</li><li>
Collaborate with internal teams and vendors to develop and implement innovative solutions that drive operational excellence.</li></ul> 
Qualifications<ul><li> 
 Strong analytical and problem-solving skills to drive data-driven decision-making</li><li>
Excellent data analysis and reporting capabilities, including the ability to collect, analyze, and interpret performance metrics and KPIs</li><li>
Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and experience in leading and facilitating process optimization initiatives</li><li>
Effective negotiation and contract management skills, with the ability to ensure vendor compliance with SLAs and KPIs</li><li>
 Adept at using project management tools</li><li>
Excellent communication and stakeholder management skills</li><li>
Knowledge of the relevant industry.</li><li>
Familiarity with contact center technology, tools, and systems, and their integration into vendor operations</li></ul></div>

HungerStation | هنقرستيشن

<div>
 
 
 Key Accountability Areas
 
 
 
 
 
 
 
 Vendor Performance
 
 
 <ul>
 <li>
 Set performance targets and drive accountability across teams to meet key operational KPIs including vendor reliability, availability, and compliance.
 </li>
 <li>
 Own the performance dashboard and reporting rhythm to ensure transparency and data-driven action.
 </li>
 <li>
 Drive partner/vendor experience to enhance their performance and satisfaction.
 </li>
 <li>
 Employ data-driven decision-making to develop, test, and implement performance enhancements based on market insights and vendor feedback.
 </li>
 <li>
 Develop tools for identifying and bridging operational gaps.
 </li>
 <li>
 Stay updated on local and global benchmarks for vendor performance metrics.
 </li>
 <li>
 Lead performance reviews with senior stakeholders and translate insights into action plans.
 </li>
 </ul>
 
 
 
 
 
 Project and Stakeholder Management
 
 
 <ul>
 <li>
 Direct cross-functional initiatives with product, logistics, and operations to resolve vendor pain points and streamline fulfillment processes.
 </li>
 <li>
 Own end-to-end program management for new operational rollouts or process changes within Q-Commerce.
 </li>
 <li>
 Prepare stakeholders for upcoming changes by offering necessary training, workshops, and communications.
 </li>
 <li>
 Review and address change-related issues to foster a vibrant work environment and maintain morale.
 </li>
 <li>
 Lead initiatives to improve vendor metrics such as reliability, availability, and overall seamless experiences.
 </li>
 <li>
 Innovate and develop processes that scale operations effectively, boosting growth and conversion rates.
 </li>
 <li>
 Establish and maintain strong relationships with key internal and external stakeholders.
 </li>
 <li>
 Act as a key decision-maker and liaison with local and international stakeholders to ensure alignment and cooperation.
 </li>
 <li>
 Influence key internal and external partners, ensuring the achievement of performance metrics that contribute to high NPS and low contact rates.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience
 
 
 <ul>
 <li>
 Document and implement policies, procedures, and processes to enhance efficiency and effectiveness.
 </li>
 <li>
 Monitor compliance with mandatory policies and ensure adherence to ethical standards.
 </li>
 <li>
 Ensure operational excellence by enforcing procedural and operational compliance across the division.
 </li>
 <li>
 Drive operational governance by setting standard operating procedures and ensuring adoption across all relevant teams.
 </li>
 <li>
 Ensure risk controls and business continuity plans are embedded into vendor ops processes Budget Utilization.
 </li>
 <li>
 Own budget planning for vendor operations initiatives, including staffing, picker ramp-up, and cost-per-order optimization strategies.
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Build leadership bench strength by mentoring emerging leaders and driving succession planning.
 </li>
 <li>
 Promote a high-performance culture through structured development plans and robust performance management.
 </li>
 <li>
 Set clear performance objectives, provide necessary resources, and evaluate direct reports regularly while offering constructive feedback.
 </li>
 <li>
 Participate actively in the recruitment and selection of key talents for the operation function.
 </li>
 <li>
 Provide leadership by clearly defining roles, prioritizing tasks, assigning responsibilities, and overseeing workflow.
 </li>
 <li>
 Encourage and facilitate team engagement in improvement, innovation, and knowledge-sharing initiatives.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 QUALIFICATIONS/REQUIREMENTS
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Proficiency in quality management, data analysis, and problem-solving and Excel.
 </li>
 <li>
 4-6 years of progressive experience in operations, fulfillment, or program management, including leading teams and owning performance outcomes.
 </li>
 <li>
 Preferred: 2-3 years of experience in warehouse/fulfillment center management, particularly in supervising pickers.
 </li>
 <li>
 Excellent English communication skills, both written and spoken.
 </li>
 <li>
 Hands-on mentality and logical thinking skills.
 </li>
 <li>
 Experience in managing cross-functional initiatives and delivering business impact through operational excellence.
 </li>
 <li>
 Knowledge in using SQL / Big Query / Tableau / Google Studio is preferred.
 </li>
 <li>
 Experience in a high-growth technology-based environment or start-up environment.
 </li>
 <li>
 Excellent oral and written communication skills to senior leadership.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Industrial Engineering, Operations Management, Project management, or a relevant field.
 </li>
 </ul>
 
 
</div>

Quick Commerce Operations Manager

Talabat

Job Details Location: United Arab Emirates Location: Dubai Industry: Distribution - Shipping Function: Operations - Plant Management Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Ensure operational excellence and customer experience KPIs are achieved for assigned vendors * Track vendor performance closely and drive improvements with account managers and chains * Automate reporting, dashboards, and inventory processes using Looker, Tableau, and APIs * Manage inventory integration (SFTP, assortment APIs) between vendors and Talabat technical teams * Create vendor-specific SOPs to improve inventory accuracy and reduce out-of-stock issues * Plan and optimize picker headcount for daily operations and seasonal events * Lead, mentor, and evaluate a diverse team of vendor coordinators to achieve performance goals * Conduct regular performance reviews with vendors, set improvement targets, and ensure follow-through Candidate Requirements * Bachelor s degree in a related field * 2 5 years of experience in a team leadership role * Strong data analytics and automation skills with experience in reporting tools * Skilled in problem solving, performance management, and people leadership * Ability to work under pressure and manage multiple priorities * Excellent organizational and time management abilities Why Join Us * Be part of a leading regional delivery platform driving innovation in vendor operations * Competitive compensation package with growth opportunities in a global company * Collaborate with diverse teams across categories and markets * Work in a dynamic environment with access to modern tools and technologies * Career development supported by training and cross-functional exposure

Supervisor Vendor

What You ll Do
<ul>
<li>Lead expansion of shopper and vendor management best practices across the region</li>
<li>Support local and regional teams to improve operational metrics and vendor success</li>
<li>Track and enhance operational processes such as vendor onboarding, catalog audits, inventory integrations, and picker performance</li>
<li>Assist local markets with execution of operational initiatives and processes</li>
<li>Monitor compliance with BAU processes and escalate gaps when required</li>
<li>Own and maintain reporting, documentation, and SOPs for operational functions</li>
<li>Develop and track SOPs for BAU processes including device allocation and uniform ordering</li>
<li>Solve recurring market issues using established procedures or by recommending process improvements</li>
</ul>
Candidate Requirements
<ul>
<li>Minimum 3 years of experience in operations, preferably within vendor or grocery logistics</li>
<li>Strong understanding of vendor operations and workforce management</li>
<li>Ability to document processes, create guidelines, and support implementation</li>
<li>Skilled at analyzing data to identify key insights and operational trends</li>
<li>Confident in issue resolution, escalation management, and proposing improvements</li>
<li>Knowledge of grocery or retail operations is a strong advantage</li>
<li>High sense of ownership, detail orientation, and eagerness to learn</li>
</ul>
Why Join Us
<ul>
<li>Be part of Talabat s rapidly growing Local Shops vertical across multiple MENA markets</li>
<li>Work in a fast-paced, innovative environment shaping the future of non-food e-commerce</li>
<li>Competitive compensation and growth opportunities within Talabat and Delivery Hero s global network</li>
<li>Collaborate with diverse teams across countries and functions</li>
<li>Exposure to operational excellence practices and regional projects</li>
</ul>

Senior Specialist Vendor Operations

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Bengaluru, Karnataka, India; Hyderabad, Telangana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
 </li>
 <li>
 5 years of experience in a customer or client-facing role supporting vendor operations.
 </li>
 <li>
 5 years of experience managing third-party logistics relationships.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Ability to communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients.
 </li>
 <li>
 Ability to advocate for creator solutions that protects the YouTube ecosystem and its employees.
 </li>
 <li>
 Ability to work in and keep up with a fast moving environment via effective prioritization and time management.
 </li>
 <li>
 Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.
 </li>
 <li>
 Strong technical acumen and ability to quickly assimilate new information.
 
 
 </li>
 </ul>
 
 About the job
 
 At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun &mdash; and we do it all together.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Own sensitive, high-consequence escalations by thoroughly investigating creator/consumer issues and developing bespoke communication strategies via email, social and phone that mitigate security and brand risks to YouTube.
 </li>
 <li>
 Develop deep connections with regional teams to support and consult in complex creator escalations.
 </li>
 <li>
 Serve as a consultant to cross-functional stakeholders on product/policy changes. Own difficult conversations with internal stakeholders.
 </li>
 <li>
 Organize and implement cross-functional initiatives, ensuring alignment with broader operations efforts.
 </li>
 <li>
 Identify workflow gaps to improve creator escalations that ensure full de-escalation in a timely manner.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Outreach Operations Specialist, YouTube

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