vendor operations manager

Delivery Hero

<div>Company Description 
Delivery Hero is present in 70+ countries across four continents and is on a mission to deliver anything, straight to customers&rsquo; doors. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. As a part of its Global Tech Hub strategy, Delivery Hero centralized its product and technology teams and officially launched the 4th Tech Hub in T&uuml;rkiye in 2022. Created in T&uuml;rkiye with a view to serving the platforms operating within Delivery Hero, the Delivery Hero Tech Hub is among the largest technology hubs operating within Delivery Hero. 
Job Description 
This role is responsible for leading vendor governance audits, standardizing processes, handling escalations, and managing strategic vendor relationships. This role is essential for ensuring vendors meet performance and quality standards, optimizing operational workflows, and aligning with strategic objectives. 
The ideal candidate will possess extensive expertise in cross-functional vendor management, with the capacity to delegate complex vendor governance tasks and formulate strategy. 
Principal Responsibilities 
Vendor Performance Management<ul><li>
Monitor outsourced vendors' performance against SLAs and KPIs for both service and operational metrics.</li><li>
Conduct comprehensive performance reviews and trend analyses to identify risks, deficiencies, and areas for enhancement.</li><li>
Develop and implement corrective action plans for underperforming vendors, ensuring thorough root cause analysis and effective follow-up.</li><li>
Ensure vendors adhere to all contractual obligations and maintain a consistent, superior service standard. 
</li></ul>Vendor Operations Oversight<ul><li>
Lead vendor governance audits and standardize processes across all vendor operations.</li><li>
Handle escalations and manage strategic vendor relationships.</li><li>
Drive performance on critical operational KPIs, including service quality, efficiency, and compliance.</li><li>
Serve as a subject matter expert and the primary point of escalation for vendors regarding operational process issues. 
</li></ul>Collaboration &amp; Reporting<ul><li>
Establish and maintain strong, collaborative relationships with vendors and internal stakeholders (e.g., Commercial, Strategy, Product, Quality).</li><li>
Conduct regular performance synchronization meetings and business reviews with key vendor representatives.</li><li>
Provide detailed performance reports, in-depth analyses, and data-driven insights to stakeholders.</li><li>
Lead continuous improvement initiatives with vendors to optimize workflows, automation, and cost-effectiveness.</li></ul> 
Additional Information<div></div> 
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text via this link.</div>

BPO Vendor Operations Specialist

Deliveroo

<div>
 
 The Team
 
 
 
 Care supports our customers from all sides of the marketplace and the operations team owns agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience whilst delivering efficiencies in our frontline operations.
 
 
 
 In this role you'll be involved in three key areas:
 
 
 
 <ul>
 <li>
 Managing channel, queue and agent performance across our teams servicing UAE, Qatar and Kuwait Partners.
 </li>
 <li>
 Identifying trends in performance and conducting root cause analysis (e.g. agent productivity, quality or partner experience)
 </li>
 <li>
 Helping define new metrics, targets and best practices to drive improvements in customer experience (e.g. first touch resolution)
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Managing performance of our support queues across partner onboarding and lifecycle support for our ME based partners
 </li>
 <li>
 Identifying performance gaps for vendor partners, owning performance improvement strategies, and driving continuous improvement
 </li>
 <li>
 Supporting teams make Partner Operations a true differentiator at Deliveroo by implementing best in class customer experience practices
 </li>
 <li>
 Relentlessly driving performance by surfacing issues across our operations and influencing stakeholders to address them
 </li>
 <li>
 Owning deep dives and leading updates for the leadership team on specific issues (e.g. performance gaps / ME specific business reviews)
 </li>
 <li>
 Helping define targets, KPIs and goals for the team and prioritising own goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 We are looking for someone who:
 
 
 <ul>
 <li>
 Has 4+ years&rsquo; experience as a Vendor Operations performance Manager in a fast-moving and dynamic company - prior experience in managing a blended internal and external team is a distinct advantage.
 </li>
 <li>
 Is detail and action orientated, with experience of leading performance improvement projects (e.g. root cause analysis / backlog reduction strategies)
 </li>
 <li>
 Is comfortable leading updates and can speak up when working with more senior stakeholders and partners
 </li>
 <li>
 Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems
 </li>
 <li>
 Takes personal accountability for quality and accuracy of their work
 </li>
 <li>
 Has solid analytical background (e.g. Google sheet pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential
 
 
 </li>
 </ul>
 
 Why Deliveroo?
 
 
 
 Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
 
 
 We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We&rsquo;re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
 
 
 
 Benefits And Diversity
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
 
 
 We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>

Partner Support Manager

Google

<div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India.<h3 class="jobSectionHeader">
Minimum qualifications:</h3><ul>
<li>Bachelor's degree in HR, Business, a related field, or equivalent practical experience.</li>
<li>5 years of experience in a customer or client-facing role supporting vendor operations.</li>
<li>5 years of experience managing third-party logistics relationships.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Experience in procurement and contract management lifecycles.</li>
<li>Experience with audit operations.</li>
<li>Experience building product requirement documents with an interest in improving user experience.</li>
<li>Experience leading implementation of security risk and compliance frameworks for security programs.</li>
<li>Knowledge of applicable global privacy laws, regulations, and binding legal commitments.</li>
<li>Excellent analytical and problem-solving skills.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun &mdash; and we do it all together.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Partner with the Contracts and Solutions Lead to deliver solutions consultations for Global Vendor Operations (GVO) on pilot programs, new programs, and experimental vendor engagements. 
</li>
<li>Manage the timely processing of commercial term updates to SOWs and order forms and manage the data ecosystem of vendor engagements.</li>
<li>Develop financial cost models, including total cost of ownership (TCO) analyses.</li>
<li>Design and implement process improvements to automate or enhance legacy systems.</li>
<li>Design and build a variety of vendor governance compliance programs in coordination with other GVO teams and broader Risk and Compliance cross-functional teams.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Governance and Deals Specialist, Global Vendor Operations

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
 </li>
 <li>
 5 years of experience in a customer or client-facing role supporting vendor operations.
 </li>
 <li>
 5 years of experience managing third-party logistics relationships.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in procurement and contract management lifecycles.
 </li>
 <li>
 Experience with audit operations.
 </li>
 <li>
 Experience building product requirement documents with an interest in improving user experience.
 </li>
 <li>
 Experience leading implementation of security risk and compliance frameworks for security programs.
 </li>
 <li>
 Knowledge of applicable global privacy laws, regulations, and binding legal commitments.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun &mdash; and we do it all together.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Partner with the Contracts and Solutions Lead to deliver solutions consultations for Global Vendor Operations (GVO) on pilot programs, new programs, and experimental vendor engagements.
 </li>
 <li>
 Manage the timely processing of commercial term updates to SOWs and order forms and manage the data ecosystem of vendor engagements.
 </li>
 <li>
 Develop financial cost models, including total cost of ownership (TCO) analyses.
 </li>
 <li>
 Design and implement process improvements to automate or enhance legacy systems.
 </li>
 <li>
 Design and build a variety of vendor governance compliance programs in coordination with other GVO teams and broader Risk and Compliance cross-functional teams.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Youtube

<div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Hyderabad, Telangana, India; Gurugram, Haryana, India.<h3 class="jobSectionHeader">
Minimum qualifications:</h3><ul>
<li>Bachelor's degree in HR, Business, a related field, or equivalent practical experience.</li>
<li>5 years of experience in a customer or client-facing role supporting vendor operations.</li>
<li>5 years of experience managing third-party logistics relationships.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Ability to communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients.</li>
<li>Ability to advocate for creator solutions that protects the YouTube ecosystem and its employees.</li>
<li>Ability to work in and keep up with a fast moving environment via effective prioritization and time management.
</li><li>Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.</li>
<li>Strong technical acumen and ability to quickly assimilate new information.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun &mdash; and we do it all together.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Own sensitive, high-consequence escalations by thoroughly investigating creator/consumer issues and developing bespoke communication strategies via email, social and phone that mitigate security and brand risks to YouTube.</li>
<li>Develop deep connections with regional teams to support and consult in complex creator escalations.</li>
<li>Serve as a consultant to cross-functional stakeholders on product/policy changes. Own difficult conversations with internal stakeholders.</li>
<li>Organize and implement cross-functional initiatives, ensuring alignment with broader operations efforts.</li>
<li>Identify workflow gaps to improve creator escalations that ensure full de-escalation in a timely manner.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Outreach Operations Specialist, YouTube

Avion Networks

<div>We're seeking an experienced Sourcing Manager IV (Vendor Manager) to support strategic supply chain initiatives for a leading organization. This role is responsible for managing key vendor relationships, ensuring contract compliance, driving cost optimization, and supporting cross-functional supply chain transformation projects.
Key Responsibilities:
<ul><li>Manage and evaluate vendor performance to ensure compliance and efficiency.</li>
<li>Partner with supply chain and procurement teams to deliver key program goals.</li>
<li>Analyze vendor spend, identify savings opportunities, and report key metrics.</li>
<li>Implement best practices in sourcing, supplier management, and risk mitigation.</li>
</ul>Qualifications:
<ul><li>4 7 years of experience in sourcing, vendor management, or procurement.</li>
<li>Strong negotiation, analytical, and communication skills.</li>
<li>Background in supply chain or operations preferred.</li></ul></div>

Sourcing Manager IV (Vendor Manager)

Cushman & Wakefield

<div>
 
 Job Title
 
 
 
 Executive - Facility
 
 
 
 Job Description Summary
 
 
 
 
 Job Description
 
 
 
 
 Job Title
 
 
 
 Facility Executive
 
 
 
 Department
 
 
 
 Facilities / Administration
 
 
 
 Reporting To
 
 
 
 Facility Manager / Sr. Manager &ndash; Operations
 
 
 
 Job Purpose
 
 
 
 To support day-to-day operations of the facility by ensuring smooth functioning of housekeeping, pantry, security, technical services, and vendor management while maintaining compliance, safety, and service quality.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise housekeeping, pantry, security, and technical teams for daily operations.
 </li>
 <li>
 Monitor AMC vendors for HVAC, DG, UPS, lifts, fire systems, and utilities.
 </li>
 <li>
 Ensure statutory compliance (CLRA, Fire NOC, PSARA, ESI/PF, etc.).
 </li>
 <li>
 Manage consumables, stock control, and pantry supplies.
 </li>
 <li>
 Support sustainability initiatives (energy saving, waste segregation, EPI tracking).
 </li>
 <li>
 Assist in budget preparation, vendor billing verification, and MIS/MMR reports.
 </li>
 <li>
 Act as first point of contact for employee workplace-related concerns.
 </li>
 <li>
 Maintain SLAs, KPIs, and escalate issues on time.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Knowledge of facility operations, housekeeping, and technical maintenance.
 </li>
 <li>
 Understanding of statutory &amp; compliance requirements.
 </li>
 <li>
 Vendor management &amp; negotiation skills.
 </li>
 <li>
 Strong communication, reporting, and MS Excel/Power BI knowledge preferred.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Graduate (preferred: Facility/Operations/Engineering background).
 </li>
 <li>
 2&ndash;5 years of facility management experience.
 </li>
 <li>
 Exposure to corporate offices, IT parks, labs, or commercial facilities.
 
 
 </li>
 </ul>
 INCO: &ldquo;Cushman &amp; Wakefield&rdquo;
</div>

Executive - Facility

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