vendor operations specialist

Delivery Hero

<div><b>Company Description</b><p><br>
Delivery Hero is present in 70+ countries across four continents and is on a mission to deliver anything, straight to customers&rsquo; doors. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. As a part of its Global Tech Hub strategy, Delivery Hero centralized its product and technology teams and officially launched the 4th Tech Hub in T&uuml;rkiye in 2022. Created in T&uuml;rkiye with a view to serving the platforms operating within Delivery Hero, the Delivery Hero Tech Hub is among the largest technology hubs operating within Delivery Hero.</p><b><br>
Job Description</b><p><br>
This role is responsible for leading vendor governance audits, standardizing processes, handling escalations, and managing strategic vendor relationships. This role is essential for ensuring vendors meet performance and quality standards, optimizing operational workflows, and aligning with strategic objectives.</p><p></p><p><br>
The ideal candidate will possess extensive expertise in cross-functional vendor management, with the capacity to delegate complex vendor governance tasks and formulate strategy.</p><p></p><p><b><br>
Principal Responsibilities</b></p><p></p><p><b><br>
Vendor Performance Management</b></p><ul><li><p>
Monitor outsourced vendors' performance against SLAs and KPIs for both service and operational metrics.</p></li><li><p>
Conduct comprehensive performance reviews and trend analyses to identify risks, deficiencies, and areas for enhancement.</p></li><li><p>
Develop and implement corrective action plans for underperforming vendors, ensuring thorough root cause analysis and effective follow-up.</p></li><li><p>
Ensure vendors adhere to all contractual obligations and maintain a consistent, superior service standard.<br>
</p></li></ul><p><b>Vendor Operations Oversight</b></p><ul><li><p>
Lead vendor governance audits and standardize processes across all vendor operations.</p></li><li><p>
Handle escalations and manage strategic vendor relationships.</p></li><li><p>
Drive performance on critical operational KPIs, including service quality, efficiency, and compliance.</p></li><li><p>
Serve as a subject matter expert and the primary point of escalation for vendors regarding operational process issues.<br>
</p></li></ul><p><b>Collaboration &amp; Reporting</b></p><ul><li><p>
Establish and maintain strong, collaborative relationships with vendors and internal stakeholders (e.g., Commercial, Strategy, Product, Quality).</p></li><li><p>
Conduct regular performance synchronization meetings and business reviews with key vendor representatives.</p></li><li><p>
Provide detailed performance reports, in-depth analyses, and data-driven insights to stakeholders.</p></li><li><p>
Lead continuous improvement initiatives with vendors to optimize workflows, automation, and cost-effectiveness.</p></li></ul><b><br>
Additional Information</b><div></div><p><br>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text via this link.</p></div>

BPO Vendor Operations Specialist

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for a Senior Specialist Vendor Operations to join the team and focus on growing our Local Shops (Non Food Vertical). The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 <br/>
 <br/>
 <ul>
  <li>
   Lead the expansion of shopper management initiatives and best practices.
  </li>
  <li>
   Support regional &amp; local operations teams to improve operational metrics &amp; setting vendors up for success.
  </li>
  <li>
   Tracking of operational process and performance across markets such as; new vendor onboarding, auditing of catalog clean up, inventory integrations, picker performance, etc.
  </li>
  <li>
   Support local markets with processes / initiatives execution.
  </li>
  <li>
   Track compliance of BAU processes and tasks for local markets.
  </li>
  <li>
   Own reporting, documentation and SOP and process guides.
  </li>
  <li>
   Creating SOPs and tracking for BAU processes such as device allocation, uniform ordering etc.
  </li>
  <li>
   Solve routine issues raised by markets using existing procedures and standard practices or improving current processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 plus years experience in an operational role
  </li>
  <li>
   Strong vendor operational knowledge
  </li>
  <li>
   Strong knowledge in workforce management (very important)
  </li>
  <li>
   Ability to document processes and guidelines
  </li>
  <li>
   Ability to work with data and highlight key insights
  </li>
  <li>
   Confident solving issues efficiently, understanding which issues require escalation and proposing documents/changes to mitigate
  </li>
  <li>
   Understanding of grocery operations
  </li>
  <li>
   High ownership and keen to learn individual
  </li>
 </ul>
</div>


Sr. Specialist Vendor Operations

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Amazon Now team is looking for a smart, enthusiastic, hard-working, and creative candidate to join our vendor operations team. This role will work directly with multiple internal teams, including In-Stock Managers, Vendor Managers, and Site Merchandisers to optimize multiple processes for key manufacturer's product line. Vendor Operations will have the opportunity to develop a wide range of skills and work across major functional areas to grow and improve their vendor's success at Amazon. In addition to numerous vendor negotiations and ensuring operational excellency, the Vendor operations will assist with procurement, instock management, content update and data analysis for better decision making for the team.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 Basic qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree 1+ years&rsquo; experience in on-line Retail or e-commerce merchandising MS Office.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Preferred qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering/Commerce . Should have good knowledge with Egypt Retail Market preferably online.
  </li>
  <li>
   Excellent communicator, comfortable with frequent vendor contact.
  </li>
  <li>
   Great at meeting multiple deadlines
  </li>
  <li>
   Proficient in Excel.
  </li>
  <li>
   Excellent presentation, organization, and time management skills.
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Souq.com for E-Commerce LLC - G32
 <br/>
 <br/>
 Job ID: A3082873
</div>


Vendor Operations Associate, Amazon Now, Amazon Now

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct external face-to-face meetings with vendors, including furnishing the onboarding training manual tailored-fit for a specific partner, support in vendor issues and being in contact with them.
  </li>
  <li>
   Responsible for onboarding various shops/Restaurant at different locations of the city.
  </li>
  <li>
   Work closely and proactively with the Supply, Live Operations, Sales, Account Management and Content Teams in ensuring all tasks and requirements are both accurate and conducted in a timely way.
  </li>
  <li>
   Research accounts, identify stakeholders/decision makers and generate interest about foodpanda.
  </li>
  <li>
   Oversee vendors that are newly onboarded to the platform and drive operational excellence within the platform on metrics including commercial performance, internal tools, systems, and any other special projects.
  </li>
  <li>
   Responsible for development of vendors after acquisition and maximizing their potential, including but not limited to supporting the onboarding and incubation process for the Shops.
  </li>
  <li>
   Manage and resolve vendor-related inquiries, issues, and escalations.
  </li>
  <li>
   Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform.
  </li>
  <li>
   Visiting fields on a daily basis to make sure all targeted shops are being onboarded properly.
  </li>
  <li>
   Responsible for bringing remaining strategic brands on foodpanda portal and no category is missed from available shops in the assigned region.
  </li>
  <li>
   Maintaining the log and updating records of inventory on salesforce.
  </li>
  <li>
   Provide all relevant training and support required during the initial first month of onboarding.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-4 years of experience in ecommerce, FMCG sales.
  </li>
  <li>
   Bachelors degree in business administration or related field
  </li>
  <li>
   Negotiation Skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  What does your playfield look like?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We work in a flexible but fast paced environment.
  </li>
  <li>
   We start and end with customers to deliver exceptional service.
  </li>
  <li>
   We love to innovate, prioritize, decide, and deliver.
  </li>
  <li>
   We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
  </li>
 </ul>
</div>


Territory Manager

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 Responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.
 <br/>
 <br/>
 <strong>
  What&rsquo;s On Your Plate?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the local Ops Manager &amp; (key) account managers to improve operational metrics &amp; setting vendors up for success.
  </li>
  <li>
   Own new vendor onboarding processes include scanning inventory for catalog creation &amp; ensuring 100% accuracy and completion of assortment information setting up branches across platforms &amp; setting up opening hours.
  </li>
  <li>
   Actioning vendor changes i.e. opening hours, contact numbers, assortment.
  </li>
  <li>
   Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc.)
  </li>
  <li>
   Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management &amp; price updates.
  </li>
  <li>
   Daily review of performance &amp; monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability &amp; prices.
  </li>
  <li>
   Regularly reviewing vendors assortment looking at orders generated &amp; top out of stock worst offenders, sharing reports with the local ops manager
  </li>
  <li>
   Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation, and vendor compliance.
  </li>
  <li>
   Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately.
  </li>
  <li>
   Collaborate with other VCs within the market and across the region for best practices and lessons learned.
  </li>
  <li>
   Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What Did We Order?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Minimum 3 years of experience in a similar role
  </li>
  <li>
   Able to analyse data.
  </li>
  <li>
   Arabic is a must. Excellent verbal and written communication skills
  </li>
  <li>
   Ability to think logically and strategically.
  </li>
  <li>
   Committed to your own performance and development.
  </li>
  <li>
   Effective organizational skills
  </li>
  <li>
   Basic - Intermediate skills in excel.
  </li>
  <li>
   Ability to work as part of a fast-growing team and be a team player.
  </li>
 </ul>
</div>


Associate - Vendor Operations

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><b><br>
Role Summary</b></p><p>
Responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.</p><p><b>
What&rsquo;s On Your Plate?</b></p><ul><li><p>
Support the local Ops Manager &amp; (key) account managers to improve operational metrics &amp; setting vendors up for success.</p></li><li><p>
Own new vendor onboarding processes include scanning inventory for catalog creation &amp; ensuring 100% accuracy and completion of assortment information setting up branches across platforms &amp; setting up opening hours.</p></li><li><p>
Actioning vendor changes i.e. opening hours, contact numbers, assortment.</p></li><li><p>
Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc.)</p></li><li><p>
Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management &amp; price updates.</p></li><li><p>
Daily review of performance &amp; monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability &amp; prices.</p></li><li><p>
Regularly reviewing vendors assortment looking at orders generated &amp; top out of stock worst offenders, sharing reports with the local ops manager</p></li><li><p>
Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation, and vendor compliance.</p></li><li><p>
Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately.</p></li><li><p>
Collaborate with other VCs within the market and across the region for best practices and lessons learned.</p></li><li><p>
Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.</p></li></ul><b><br>
Qualifications</b><p><b><br>
What Did We Order?</b></p><ul><li><p>
Bachelor&rsquo;s degree</p></li><li><p>
Minimum 3 years of experience in a similar role</p></li><li><p>
Able to analyse data.</p></li><li><p>
Arabic is a must. Excellent verbal and written communication skills</p></li><li><p>
Ability to think logically and strategically.</p></li><li><p>
Committed to your own performance and development.</p></li><li><p>
Effective organizational skills</p></li><li><p>
Basic - Intermediate skills in excel.</p></li><li><p>
Ability to work as part of a fast-growing team and be a team player.</p></li></ul></div>

Plivo

<div><div><div>Plivo is a leading technology company transforming customer engagement for some of the world&rsquo;s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle&mdash;from acquiring, engaging, and supporting customers&mdash;through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.</div><div>
With a 150+ member team based out of India &amp; US. We are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.</div><div></div><div><br>
Product Operations (Voice AI)</div><div></div><div><br>
AI agents are being adopted everywhere, and Plivo is leading the effort in creating enterprise-grade AI agents for customer communication. Our platform enables businesses to build intelligent solutions across voice, SMS, and WhatsApp - all powered by Plivo's robust voice and messaging APIs. This role is for a Product Operations Engineer within the Voice product team vertical. You will work closely with product managers, engineering, and customer support teams to ensure business continuity, maintain compliance with regulatory guidelines, and drive operational excellence.</div></div>
<div><div><h3 class="jobSectionHeader"><b>What would you be doing?</b></h3><ul><li><ul><li>
Own Product Operations responsibilities as part of Plivo's Voice Product Team</li><li>
Work with external vendors and partners to unblock processes and accelerate customer onboarding for AI agent deployments</li><li>
Conduct regular business review meetings with external partners and vendors, highlighting issues and identifying areas for improvement</li><li>
Maintain ownership of telecommunications-related blockers until resolved completely, showing a high degree of customer focus</li><li>
Understand technical concepts across both telecommunications and AI domains to drive reliable solutions and exceptional service experiences</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Who would be the right fit?</b></h3><ul><li><ul><li>
Minimum 1-3 years of experience in a customer-facing or vendor-facing operations, support, or technical role</li><li>
Excellent verbal and written communication skills in English</li><li>
Demonstrable problem-solving and troubleshooting skills with a logical thought process</li><li>
Strong business data analysis skills with proficiency in either MS Excel or Google Sheets</li><li>
Good interpersonal skills to interact effectively with global partners and cross-functional teams</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Nice to Have -
</b></h3><ul><li><ul><li>Familiarity with AI tools such as ChatGPT and Claude</li><li>
Understanding of conversational AI, voice agents, or messaging automation concepts</li><li>
Working knowledge of SQL</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What's in it for you -</b></h3><ul><li><ul><li>
As part of the Voice product team, you will gain deep expertise at the intersection of telecommunications and artificial intelligence - two of the most dynamic industries today.
</li><li>You'll witness firsthand how AI agents are transforming business communications and become a subject matter expert in this emerging space.
</li><li>You'll work with international customers, vendors, and colleagues in a global, regulated environment.
</li><li>This role offers exposure to cutting-edge AI technology and telecommunications infrastructure, developing strong operational skills and cross-functional collaboration experience while being part of a team shaping the future of AI-powered communications.</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Operations Engineer

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