vendor relationship manager

Imploy

<div>
 
 We are a trusted recruitment partner dedicated to connecting experienced professionals with forward-thinking organizations. On behalf of a
 
 growing software company based in Riyadh
 
 , we are seeking a strategic and detail-oriented
 
 Vendor Manager
 
 to manage vendor relationships, optimize procurement processes, and ensure high-quality service delivery. This is a
 
 full-time hybrid role based in Riyadh, Saudi Arabia
 
 .
 
 
 
 About the Role
 
 
 
 As a Vendor Manager, you will be responsible for building and maintaining strong relationships with technology vendors, service providers, and partners. You will play a key role in contract management, performance monitoring, and cost optimization while ensuring vendors align with the company&rsquo;s operational, technical, and compliance standards. This role is ideal for professionals with strong negotiation skills and experience working in software or technology-driven environments.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end vendor relationships, including onboarding, performance evaluation, and renewal processes.
 </li>
 <li>
 Negotiate contracts, service-level agreements (SLAs), and pricing to ensure value and quality.
 </li>
 <li>
 Monitor vendor performance against agreed KPIs and address issues proactively.
 </li>
 <li>
 Collaborate with internal teams (engineering, IT, finance, and legal) to align vendor services with business needs.
 </li>
 <li>
 Ensure compliance with company policies, data security standards, and regulatory requirements.
 </li>
 <li>
 Identify opportunities for cost optimization and process improvement within vendor operations.
 </li>
 <li>
 Maintain accurate vendor documentation, contracts, and reporting.
 </li>
 <li>
 Support sourcing activities and vendor selection for new technologies or services.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration, Supply Chain Management, Information Systems, or a related field
 
 .
 </li>
 <li>
 
 4&ndash;7 years of experience
 
 in vendor management, procurement, or supplier relationship management.
 </li>
 <li>
 Experience working with
 
 software, IT, or technology vendors
 
 is highly preferred.
 </li>
 <li>
 Strong negotiation, contract management, and stakeholder communication skills.
 </li>
 <li>
 Familiarity with SLAs, KPIs, and vendor performance management frameworks.
 </li>
 <li>
 Proficiency in
 
 ERP or vendor management systems
 
 and Microsoft Office.
 </li>
 <li>
 Ability to work effectively in a hybrid environment.
 </li>
 <li>
 Fluency in
 
 English
 
 is required;
 
 Arabic
 
 is a plus.
 </li>
 </ul>
 
 
 What&rsquo;s Offered
 
 
 <ul>
 <li>
 Full-time
 
 hybrid role
 
 based in
 
 Riyadh, Saudi Arabia
 
 .
 </li>
 <li>
 Opportunity to work with a dynamic and innovative software company.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Collaborative, professional work environment.
 </li>
 <li>
 Opportunities for career growth and long-term development.
 </li>
 </ul>
 
 
 Apply Now
 
 
 
 If you are a results-driven Vendor Manager with a passion for building strong partnerships and driving operational excellence, we invite you to apply and join a technology company focused on innovation and sustainable growth.
 
</div>

Vendor Manager

Amazon

<div>
 
 Description
 
 
 
 The Vendor Manager &ndash; Workforce Staffing will be responsible for managing the end-to-end relationship with third-party staffing vendors, ensuring reliable delivery of contingent and outsourced workforce needs. This role requires strong vendor management, compliance oversight, and operational excellence to secure the right talent at the right time while maintaining cost efficiency and adherence to company standards.
 
 
 As part of our commitment to complying with national labor laws and applicable legislations in Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.
 
 
 Key job responsibilities
 
 
 Vendor Relationship Management
 
 
 Develop and manage strategic partnerships with workforce staffing vendors.
 
 
 Act as the vendor relationship owner for staffing vendors, ensuring alignment with business requirements and service-level agreements (SLAs).
 
 
 Conduct regular business reviews with vendors to evaluate performance, resolve issues, and drive continuous improvement.
 
 
 Operational Management
 
 
 Oversee the staffing plans with Workforce Ops team and fulfillment process with vendors, ensuring timely supply of workforce resources.
 
 
 Collaborate with internal stakeholders (WFS, PxT, Operations, Procurement, Compliance) to ensure vendors meet agreed KPIs related to quality of hire, fill rates, cost efficiency, Amazon SCS compliance, and attrition goals.
 
 
 Governance &amp; Compliance
 
 
 Ensure all vendors comply with local labor laws, ethical recruitment standards, and company policies.
 
 
 Monitor vendor adherence to contracts, service standards, and health &amp; safety requirements.
 
 
 Drive initiatives on ethical recruitment, fair treatment of workers, and compliance with international best practices (e.g., no recruitment fees, fair wages).
 
 
 Performance &amp; Data Analytics
 
 
 Track, analyze, and report vendor performance metrics to leadership.
 
 
 Identify trends, risks, and opportunities for optimization across the vendor ecosystem.
 
 
 Use data-driven insights to improve hiring efficiency and vendor performance.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 3+ years of supply chain experience
 </li>
 <li>
 Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Experience with supplier or vendor relationship management
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in procurement
 </li>
 <li>
 Experience understanding process flow and suggest improvements to deliver cost savings, inventory reduction, or other benefits to the site
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3077802
</div>

Procurement Vendor Manager (Saudi National), GPO

Teambuilding.com

<div>About the Role
We&rsquo;re hiring a remote Vendor Marketplace Manager to champion the vendor side of our marketplace end-to-end.
This role is responsible for driving vendor acquisition, sales, renewals, and ongoing quality across our vendor ecosystem. You&rsquo;ll have primary accountability for vendor growth KPIs and the day-to-day steward of vendor relationships, enablement, and performance.
Most vendors discover us, evaluate the opportunity, and sign up directly through our website. This role exists to ensure that flow works exceptionally well, and to step in when vendors want guidance, clarity, or a higher-touch experience before going live.
While this role does not initially have direct reports, it operates at a manager level, with full accountability for outcomes and close collaboration with Sales, Marketing, and the executive team.
This is a high-impact role with direct influence on marketplace revenue and experience quality.
This role reports to the Managing Director with direction and input from the CEO. 
What You&rsquo;ll Do
Vendor Acquisition (Marketing-Led Growth)<ul><li>
Own vendor acquisition strategy across inbound and outbound channels.</li>
Optimize the vendor journey from first touch self-serve signup<li> live listing.</li><li>
Partner with Marketing on vendor-facing messaging, content, and campaigns.</li><li>
Analyze funnel performance and identify conversion opportunities.</li></ul>
Vendor Onboarding &amp; Enablement<ul><li>
Ensure vendors can successfully self-serve onboarding with minimal friction.</li><li>
Own vendor onboarding resources, education, and success guidance.</li><li>
Step in for higher-touch conversations when vendors want to talk before going live.</li><li>
Continuously improve clarity, expectations, and vendor readiness.</li></ul>
Vendor Relationships &amp; Quality Management<ul><li>
Serve as the primary relationship owner for active vendors.</li><li>
Monitor vendor quality, responsiveness, and event outcomes.</li><li>
Proactively address quality issues, vendor risks, and experience gaps.</li><li>
Collect vendor feedback and partner internally to improve the platform.</li></ul>
Vendor Community &amp; Retention<ul><li>
Build and maintain a strong, engaged vendor community.</li><li>
Support long-term vendor retention and renewals.</li><li>
Encourage best practices and high-quality experiences across vendors.</li><li>
Identify opportunities to deepen vendor engagement over time.</li></ul>
Cross-Functional Collaboration &amp; Reporting<ul><li>
Work closely with Marketing, Sales, Operations, and Leadership.</li><li>
Own vendor marketplace KPIs and reporting.</li><li>
Share insights and recommendations to improve vendor growth and quality.</li><li>
Represent the vendor perspective in planning and decision-making.</li></ul> 
KPIs You&rsquo;ll Own
Vendor Acquisition &amp; Conversion<ul><li>
Number of new vendor leads.</li>
Vendor signup conversion rate (lead<li> live vendor).</li><li>
Time from signup to live listing.</li></ul>
Vendor Growth &amp; Retention<ul><li>
Number of vendors activated.</li><li>
Number of vendors renewed.</li><li>
Vendor retention rate.</li></ul>
Vendor Quality &amp; Experience<ul><li>
Average team building score across vendors.</li><li>
NPS score for vendor-hosted events.</li><li>
Average response time to existing vendors.</li></ul>
(KPIs will evolve as the marketplace scales and matures.) 
Required Experience<ul><li>
4&ndash;7+ years experience in marketplaces, partnerships, account management, or B2B sales.</li><li>
Proven ability to own a funnel and hit growth targets.</li><li>
Strong relationship-building and negotiation skills.</li><li>
Comfortable working cross-functionally and with senior leadership.</li><li>
Highly organized, data-informed, and proactive.</li></ul> 
Preferred Qualifications<ul><li>
Startup or high-growth environment experience preferred.</li></ul> 
Why Join Us<ul><li>
High-ownership role with direct impact on revenue and marketplace quality.</li><li>
Opportunity to shape and scale a growing vendor ecosystem.</li><li>
Close collaboration with leadership and influence over strategy.</li></ul> 
Requirements<ul><li>
Authorized to work in the US.</li><li>
This position is remote. You must have regular and reliable access to high speed internet and a stable work environment.</li><li>
Available to work with team members across a range of time-zones, with a primary focus on U.S. Time Zones.<ul><li>
Generally, business hours are Monday-Friday 8am-8pm ET.</li></ul></li></ul> 
Compensation<ul><li>
$80,000 annual salary + up to 10% annual performance-based bonus.</li></ul> 
Benefits<ul><li>
100% work remotely.</li><li>
100% Employer Paid Health Insurance for employee.</li><li>
100% Employer Paid Dental Plan.</li><li>
100% Employer Paid Vision Plan.</li><li>
401K &ndash; 100% Employer match up to 1% of compensation.</li><li>
Parental Leave &ndash; Up to 6 weeks paid (30 days) based on length of employment.</li><li>
Over $2,000 annual spending account towards a healthy lifestyle, meals for meetings, coffee, etc.</li><li>
$50/month Internet Reimbursement ($600/yr).</li><li>
Tech package (new Apple computer and up to $350 funds for a home office upgrade).</li><li>
Additional benefits like FSA, HSA, Health Advocacy, Short Term and Long Term Disability Insurance, etc.</li><li>
10 PTO days.</li><li>
5 Sick days.</li><li>
9.5 Company Holidays.</li><li>
Birthday off.</li></ul>
H6MuIELLbg</div>

Vendor Marketplace Manager

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 To manage the IT Financial and vendor relationship management function within IT Planning and Governance Department in the following areas: Technology Budgeting, Financial Management and Vendor Relationship management. These activities interact with numbers of internal and external stakeholders.
 
 
 
 
 
 
 Main Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Manage the forecasting and planning of IT annual budget in cooperation with IT Senior Managers and Head of Technology
 </li>
 <li>
 To support and participate in activities to build stable platforms for budgeting and forecasting
 </li>
 <li>
 To provide both financial analysis working with internal and external sources
 </li>
 <li>
 Govern the invoicing and payment processes in cooperation with IT, Procurement and Finance.
 </li>
 <li>
 To analyze, compile and prepare financial data for senior management to help them make informed decision before committing to financial expenditure
 </li>
 <li>
 Track the expenses made against the planned budget and report these on monthly basis.
 </li>
 <li>
 Manage and control the payments and expenses made by IT teams.
 </li>
 <li>
 To participate in remediation activities to support the ongoing requirements of the business
 </li>
 <li>
 To manage, monitor and review activities that monitor, log and review supplier activities on and off site to help ensure levels of service maintained.
 </li>
 <li>
 To lead the identification and pursuit of opportunities to reduce costs within IT, driving valid opportunities to the point of achieving tangible cost reduction.
 </li>
 <li>
 Manage the overall process of IT Vendor Relationship Management.
 </li>
 <li>
 Manage the procurement process as the single point of contact from IT with Procurement and Finance departments.
 </li>
 <li>
 Track the contracts review and renewals in cooperation with relevant owners of IT and Procurement.
 </li>
 <li>
 Manage and maintain updated information related to IT Outsourcing activities.
 </li>
 <li>
 Provide support with the internal audit exercises carried out against ITD
 </li>
 <li>
 Prepare and manage the RCSA (Risk Capability Self-Assessment) related to IT Financials and Vendor KPIs
 </li>
 <li>
 To review ITD activities that maintain and enhance operational manuals and system documentation in area of responsibility.
 </li>
 <li>
 To manage, schedule and review evaluation activities to continuously enhance the processes and procedures in area of responsibility to reduce incidents and help mitigate risks, through increased consistency in task execution.
 </li>
 <li>
 To lead, manage and schedule activities to address identified audit and risk related observations.
 </li>
 <li>
 To manage, schedule, review and provide the required support to ongoing projects and assist the successful completion of allocated tasks within the specified timelines.
 </li>
 <li>
 To lead identification, bid and delivery activities that help ensure these are correctly documented, monitored and controlled throughout
 </li>
 <li>
 To provide support for all other IT Management requirements as required.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education:
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree of Science in Commerce, Accountancy, Finance, Business Management or related field.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Professional / Technical Qualifications / Diplomas:
 
 
 
 
 
 <ul>
 <li>
 Required &ndash; ITIL Certification.
 </li>
 <li>
 Required &ndash; IT Financial Management experience.
 </li>
 <li>
 Desired &ndash; Financial and accounting relevant certification.
 </li>
 <li>
 Desired &ndash; Governance certification.
 </li>
 <li>
 Desired &ndash; Project Management knowledge.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 More than 8 years of experience, with at least 2 years of experience in relevant position.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Other Skills Required for the Job:
 
 
 
 
 
 <ul>
 <li>
 Excellent organizational, prioritization, and follow-through skills.
 </li>
 <li>
 Attention to detail.
 </li>
 <li>
 Excellent stakeholder management and communications skills.
 </li>
 <li>
 Proactive in identifying and addressing issues.
 </li>
 <li>
 Ability to take initiative and meet deadlines and proven leadership skills.
 </li>
 </ul>
 
 
</div>

Senior Officer - IT Planning and Vendor Management

Wellvort Fashion Private Limited

Job title: Vendor ExecutiveLocation: AhmedabadExp: 2 to 4 YearsKey Responsibilities:<ul><li>Vendor Relationship Management:</li><li>Develop and maintain strong relationships with key vendors to ensure mutual understanding and collaboration.</li><li>Act as the primary point of contact for vendor-related issues or escalations.</li><li>Contract Management:</li><li>Negotiate contracts, terms, and pricing with vendors to achieve favorable agreements.</li><li>Ensure compliance with agreed terms and conditions.</li><li>Performance Monitoring:</li><li>Define and track key performance indicators (KPIs) for vendor performance.</li><li>Conduct regular performance reviews and implement improvement plans when necessary.</li><li>Strategic Planning:</li><li>Identify and onboard vendors that align with company goals and objectives.</li><li>Assess market trends to identify opportunities for cost savings or new vendor partnerships.</li><li>Risk Management:</li><li>Evaluate and mitigate risks associated with vendor dependencies and supply chain disruptions.</li><li>Ensure vendors comply with legal, regulatory, and ethical standards.</li><li>Collaboration with Internal Teams:</li><li>Work closely with procurement, operations, and finance teams to align vendor strategies with business needs.</li><li>Provide insights and recommendations to stakeholders on vendor-related matters.</li><li>Continuous Improvement:</li><li>Develop and implement strategies to optimize vendor relationships and processes.</li><li>Stay updated on industry best practices and technologies.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or related field.</li><li>Experience:</li><li>Proven experience in vendor management, procurement, or supply chain.</li><li>Demonstrated ability to negotiate contracts and manage supplier relationships.</li><li>Skills:</li><li>Strong analytical, organizational, and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in vendor management software and tools.</li></ul>Regards,Komal ChauhanWellvort Fashion Private Limitedhrsockscarving@gmail.comJob Type: Full-timePay: ₹15,000.00 - ₹25,000.00 per monthExperience:<ul><li>total work: 2 years (Preferred)</li></ul>Work Location: In person

Vendor Executive

Bluewater Hayes Inc.

<div>
 
 
 
 Job Profile Summary:
 
 
 
 
 
 
 
 The Supplier Relationship Manager will build and maintain positive relationships with third party vendors to monitor and manage vendor performance as well as collaborate with internal stakeholders to drive and deliver upon strategic sourcing and transformation plans. This role will influence change in a highly matrixed organization while ensuring timelines and objectives of departmental strategies and initiatives are met. This role will identify trends to drive informed decision making and address challenges and recommend innovative solutions at the account and national levels. This role will also be tasked with developing and executing managed service agreements.
 
 
 
 
 
 
 
 Essential Functions and Responsibilities:
 
 
 
 <ul>
 <li>
 Provide vendor management lifecycle oversight of critical and complex third-party relationships. Monitors and manages the performance of their vendor portfolio to ensure agreed-upon deliverables and service level commitments are met.
 </li>
 <li>
 Establish clear expectations, define key performance indicators (KPIs), and regularly evaluate vendor performance against these benchmarks. Maintains open communication lines with vendors to address any issues or discrepancies promptly.
 </li>
 <li>
 Track and report vendor deliverables and service level agreements, ensure accountability, mitigate potential risks, and uphold the organization's standards of quality and timeliness.
 </li>
 <li>
 Perform as a functional bridge amongst external vendors as well as internal stakeholders, collaborating across the organization to coordinate the planning and execution of short- and long-term outcomes and projects to meet client and company current and future needs.
 </li>
 <li>
 Create, document, and facilitate internal change management processes and routines to introduce and drive adherence to vendor management operational rigor and routines, creating conditions for success by removing obstacles and championing evolution of how work is delivered.
 </li>
 <li>
 Proactively assess and analyze vendor operations to identify any potential risks that may impact the organization's performance, business continuity, brand and reputation, and security.
 </li>
 <li>
 Uses quantitative and qualitative data to identify trends in issues and create strategies and recommendations for improvement and resolution.
 </li>
 <li>
 Identifies process improvements that will result in positive outcomes for all stakeholders.
 </li>
 <li>
 Fosters partnerships with vendors, the broader Procurement team members, and internal business stakeholders to foster collaboration and to identify and recommend improvement opportunities.
 </li>
 <li>
 Research business strategies and recommends best practices and changes in technology related to the performance of Academic Programs initiatives.
 </li>
 <li>
 Ensures overall quality, consistency, and functionality of all work by team members to ensure a high level of performance and engagement from all team members in each functional group.
 </li>
 <li>
 Establishes appropriate performance metrics for direct reports and ensures accountability.
 </li>
 <li>
 Works with cross-functional teams to determine current and future direction and to foster collaboration.
 </li>
 <li>
 Collaborates with cross-functional teams regarding contract, billing validity and escalated issues.
 </li>
 <li>
 Ensures compliance with policies and procedures pertaining to vendor relations by Academic Programs employees.
 </li>
 <li>
 Works with team members and other internal stakeholders to conduct regular vendor business reviews.
 </li>
 <li>
 Performs other related duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge, Skill and Abilities:
 
 
 
 <ul>
 <li>
 Exceptional relationship management skills and ability to influence decisions at executive leadership levels.
 </li>
 <li>
 Demonstrated ability to lead strategic and organizational change delivering intended results and outcomes.
 </li>
 <li>
 Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster direct dialog with vendors, external clients, employees, account partners, and internal business teams.
 </li>
 <li>
 Strong analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations and decisions).
 </li>
 <li>
 Ability to organize, coordinate, and direct team activities and results.
 </li>
 <li>
 Ability to recognize and execute on opportunities to leverage resources for better outcomes.
 </li>
 <li>
 Ability to build relationships and influence at all levels.
 </li>
 <li>
 Ability to be an agent of change in a rapidly changing environment.
 </li>
 <li>
 Excellent organizational and project management skills, including the ability to effectively handle multiple tasks and pay attention to detail.
 </li>
 <li>
 Sound judgment and decision-making skills in sometimes charged high stakes environments.
 </li>
 <li>
 Communicates to improve and promote teamwork, decision-making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all audiences.
 </li>
 <li>
 Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust, and support of others.
 </li>
 <li>
 Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide to act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.
 </li>
 <li>
 Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.
 </li>
 <li>
 Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully succeeding goals. Pushes self and helps others to achieve results. Has a continuous improvement mindset.
 </li>
 <li>
 Forms teams with appropriate and diverse mixes of styles, perspectives, and experience. Establishes common objectives and a shared mind-set. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
 </li>
 <li>
 Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expands knowledge base through ongoing curiosity.
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 Minimum Qualifications:
 
 <ul>
 <li>
 Bachelor's degree in related field. is required; master&rsquo;s degree is preferred.
 </li>
 <li>
 8 or more years managing key, complex third-party vendor relationships.
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 Master&rsquo;s Degree in related field.
 
 
 
 
 
 
 
 Physical Requirements:
 
 
 
 
 Prolonged periods sitting at a desk and working on a computer.
 
 
 Travel up to 25%.
 
</div>

Supplier Relationship Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon&rsquo;s sustainability goals? 
 
Equal parts advisor and operating partner, Amazon&rsquo;s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time. 
 
Account Manager (Delivery Partner Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success. 
 
Key job responsibilities 
As a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program) 
 
Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. 
 
Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. 
 
Support owners by removing obstacles and improving financial, operational, and safety practices at the network level. 
 
As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally. 
 
They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy. 
 
The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. 
 
A day in the life 
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance. 
 
Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period. 
 
Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only) 
 
Performance: Coach and ensure effective upskilling and utilisation of AMZL tools. 
 
Performance: Deep dive to identify customer metric improvement opportunities. 
 
Performance: Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR. 
 
Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive) 
 
Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience. 
 
Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements) 
 
Experience: Communication alignment to DSP business owners following close collaboration with OTR partners. 
 
Be the voice of the DSP within and represent them within the AMZL business. 
 
Experience: Improve driver standards to protect brand image. 
 
Capacity Management: Work with the DSP&rsquo;s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>Experience analyzing data and best practices to assess performance drivers</li><li>5+ years of Supply Chain, Product Management, Program Management experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience</li><li>Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights</li><li>MBA</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Partner Manager, KSA, Quick Commerce

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