venue manager

Marriott International

<div>Additional Information 
Job Number26019821 
Job CategoryFood and Beverage &amp; Culinary 
LocationLe Royal Meridien Beach Resort &amp; Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Venue Manager - Rhodes 2010

Live Nation

<div>Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world&rsquo;s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE ROLE
We are seeking a General Manager to oversee business operations at the Seattle Venue, ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.
WHAT THIS ROLE WILL DO
<ul><li>Establish and maintain high standards of customer service for staff, customers and vendors
</li><li>Identify and maximize revenue drivers while optimizing the overall guest and artist experience
</li><li>Possess excellent working knowledge and oversight of Health &amp; Safety and Security plans and protocols
</li><li>Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff
</li><li>Manage team to high standard through clear communication of goals and expectations
</li><li>Create and maintain a positive venue culture with employees, guests, and visiting artists
</li><li>Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability
</li><li>Responsible for meeting staffing levels and budget targets of concerts
</li><li>Manage relationship with State and municipal governments
</li><li>Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations
</li><li>Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.)
</li><li>Develop and implement best practices for traffic, parking operations, and pedestrian queuing
</li><li>Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
</li><li>Work with legal department on contracts and insurance requirements for all outside contractors and vendors
</li><li>Promote and establish ticketed venue rental events
</li><li>Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions
</li><li>Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team
</li><li>Coordinate and facilitate event set-up with Operations Manager and team
</li><li>Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting
</li><li>Perform and execute timely financial Flash Reports after events. Understand and perform event settlement functions
</li><li>Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams.
</li><li>Implement and comply with the company&rsquo;s audit procedures
</li><li>Ensure that employee performance is monitored and reviewed
</li><li>Manage employee attendance records
</li><li>This position typically supervises many exempt and non-exempt positions
</li><li>Responsible for meeting staffing levels and budget targets for each event
</li><li>Ensures advance contact for each show with tour/event production managers. Fulfills requirements with input on budget from Talent booking division
</li><li>Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management
</li><li>Available to work nights, weekends, and holidays.
</li><li>On site for events prior to load in and until load out
</li><li>Any other reasonable duties as assigned by the executive management
</li></ul>WHAT THIS PERSON WILL BRING
<ul><li>Minimum 5 years experience as a general manager, or in high-level concert production, operations, or touring management
</li><li>Ability to perform all job duties and responsibilities
</li><li>Requires excellent communication skills, both verbally and written
</li><li>Must have expertise in profitability analysis and budgeting
</li><li>Exhibits strong problem-solving skills in long term and immediate situations
</li></ul>BENEFITS &amp; PERKS
Our motto is &lsquo;Taking Care of Our Own&rsquo; through 6 pillars of benefits:
<ul><li>HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
</li><li>YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
</li><li>WEALTH : 401(k) program with company match, stock reimbursement program
</li><li>FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
</li><li>CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
</li><li>OTHERS : Volunteer time off, crowdfunding match
</li></ul>EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 
 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
-
The expected compensation for this position is:
$96,000.00 USD - $120,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.</div>

LN Venues, General Manager - Seattle Venue

Encore Global

<div><h3 class="jobSectionHeader">Key Job Responsibilities</h3>
Financial Management and Reporting<ul><li>
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company&rsquo;s standard operating procedures.</li><li>
Achieve Encore&rsquo;s financial goals for the location(s) by effectively managing labour, equipment sub-rentals and other costs.</li><li>
Understand and utilise operational and financial reports and completes standard and ad hoc reports accurately and on time.</li></ul><ul><li>
Utilise the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.</li><li>
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.</li><li>
Participate in business review presentations as needed, in collaboration with regional management.</li></ul><ul><li>
Review and manage location P&amp;L and develops action plans to address deficiencies/grow the business</li><li>
Confirms venue partners process all payments to Encore in a timely basis.</li></ul> 
Operations Management
<ul><li>Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.</li><li>
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.</li><li>
Anticipate equipment challenges and changes in a timely and professional manner.</li><li>
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.</li><li>
See the Big Picture by efficiently sharing labour and equipment within the local market.</li><li>
Attend all operational venue meetings such as daily stand up meetings with venue operations staff.</li><li>
In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.</li><li>
Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.</li></ul> 
Sales Management
<ul><li>Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers including upsell and cross-sell opportunities.</li><li>Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.</li><li>
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.</li></ul><ul><li>Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.</li><li>Collaborate with vendors and other departments/divisions of the company to capture and service events.</li><li>Understand event cost structure and incorporate into solution designs according to established profitability guidelines.</li></ul><ul><li>
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.</li><li>
Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.</li></ul><ul><li>Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events</li><li>Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.</li></ul> 
Customer Service
<ul><li>Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.</li><li>
Position will have oversight to personnel to assist with event execution.</li></ul><ul><li>
Exceed the expectations and needs of internal and external customers.</li><li>
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.</li><li>
Monitor small to medium size events and check in on customers throughout the day.</li><li>
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.</li></ul> 
Technical Ability
<ul><li>Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.</li><li>
Effectively utilises applicable company computer systems.</li><li>
Act as on-site technical expert as needed for events.</li><li>
Assist on the floor with operations as needed.</li></ul> 
People Development
<ul><li>Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.</li><li>
Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.</li><li>
Manage the HR activities including selection, performance management, and learning.</li><li>
Provide focused and continued coaching to develop the skills of team members.</li><li>
Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.</li><li>
Recommend team members for training opportunities, as needed.</li></ul> 
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.</div>

Technical Events Manager

Oak View Group

<div>Oak View Group:
<div>
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.</div>
Position Summary:
<div>
The Director of Booking reports to the General Manager and oversees all aspects of booking and scheduling ticketed and non-ticketed events at the venues. Responsible for delivering a superior level of content procurement, private and special events, customer service and effective relationships with clients, promoters, tenants, staff and guests.</div><div></div><div> 
This role pays an annual salary of $105,000-$125,000 and is bonus eligible</div><div></div><div> 
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)</div><div></div><div> 
This position will remain open until May 22, 2026.</div> 
About the Venue:
<div>
Lexington is an active and thriving market, craving an active and welcoming venue for events. The heart of any thriving community is its downtown&mdash;and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America. Rupp Arena in Lexington, Kentucky, is fast becoming THE must-play venue. The 20,000-seat arena, affectionately referred to by some as &ldquo;the Cathedral of College Basketball&rdquo;, is home to the National Champion University of Kentucky men&rsquo;s basketball program and has played host to some of the most talented and award-winning musicians/artists in the world, including U2, Paul McCartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others.</div><div> 
Central Bank Center is our convention side, with over 99k sf of exhibition space, 24k sf each of meeting and ballroom space, 50k of hospitality space, 10k sf of flexible space, and over 2500 covered and uncovered parking spaces. Both venues are additionally joined in entertaining this area by the Lexington Opera House, showcasing Broadway talent through collaborative bookings of Broadway shows, small venue concerts, and local arts. 
CommonSpirit Health Stage at Gatton Park is a 5,000-capacity outdoor venue located in the center of Lexington. From live music and stand-up comedy to unforgettable experiences set against a stunning park backdrop in the center of the city.</div><div> 
Founded in 2021, Lexington Sporting Club is an American professional soccer team based in Lexington, KY. The soccer complex off Athens-Boonesboro Road near I-75 opened in August 2024 in time for the organization&rsquo;s first USL Super League season.</div><div></div><div> 
Our Purpose 
We are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events. We believe in being authentically Kentucky. This means staying true to what makes Kentucky, Kentucky, by rolling up our sleeves to get things done, valuing hospitality and gathering together, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks, and stretching our potential. As part of Oak View Group we embrace a positive disRUPPtion.</div>
Responsibilities:
<ul><li>Serves as a key contributor to the growth and profitability of the business, including strategic direction of event related sales and bookings at Rupp Arena, The Lexington Opera House and the Town Branch Park Amphitheatre.
</li><li>Grow relationships with agents and promoters across the industry to increase portfolio of events that take place at all of the venues</li><li>
Strategize on all venue deals to increase event traffic at all of the venues</li><li>
Prepare and analyze operational performance of the company and its staff to meet objectives, and determine areas of potential cost reduction, program improvement, and policy change.</li><li>
Must be able to establish and implement current &amp; long-term objectives for event sales and bookings of all private, public, and ticketed events.</li><li>
Daily delegation of responsibilities to directors, managers, associates, and coordinators within event sales and bookings.</li><li>
Exuberantly promote the use of all event spaces in conjunction with marketing representatives to increase utilization.</li><li>
Oversee and manage the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.</li><li>
Schedule and lead weekly sales and booking department staff meetings.</li><li>
Directly accountable for the sale goals, budgeting and profitability of event sales and venue booking.</li><li>
Build and maintain positive customer/client relationships by providing efficient, quality services, and products.</li><li>
Represent the organization and promote all objectives at official functions or delegate representatives to do so.</li><li>
Organize and manage department budgets for approval, including those for funding and implementation of programs.</li><li>
Manage costs to maximize event revenue with Events Department</li><li>
Research, cultivate data, develop pitches with market information to agents and promoters</li><li>
Facilitate communication between OVG venues and promoters, agents and managers for the betterment of OVG venue content.</li><li>
Develop and Maintain high level relationships across the entire live industry</li><li>
Negotiate deal points to ensure maximum revenue streams for the complex</li><li>
Any additional tasks assigned.</li></ul>
Qualifications:
<ul><li>5-7+ years&rsquo; experience booking arenas, clubs, theatres and/or stadiums with direct responsibility for supervising/directing staff across a wide-range of functions in a fast-paced environment in sports &amp; entertainment industry. Experience with large crowd management in a stadium or concert setting of a similar size (15,000+ seats) is highly desirable</li><li>
Bachelor&rsquo;s degree in business management, hospitality or facilities management or other related field and/or equivalent of work experience in live entertainment
</li><li>Previous experience working with a professional sports team or sports tenant, concerts, trade/consumer shows</li><li>
Prior responsibility and experience for calendar and scheduling for professional sports team and use of booking software</li><li>
Proven relationship and success working with various promoters, agents and managers</li><li>
Possess strong organizational and communication skills, a strategic thinker and planner with a proven track record of success</li><li>
Proven record of developing and maintaining strong partnerships and collaborative spirit with peers in all lines of the business</li><li>
A strong record of personal and team achievement over his/her career with substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen</li><li>
Solid experience in leading, motivating and developing employees</li><li>
A high degree of personal integrity and consistently put the interests of the organization ahead of their own</li></ul><div>
SUPERVISORY RESPONSIBILITIES:</div><ul><li>
Responsible for the daily supervision of the booking department and its employees.
</li><li>Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding &amp; disciplining employees; addressing complaints and resolving problems.</li></ul>
Strengthened by our Differences. United to Make a Difference:
<div>
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.</div>
Equal Opportunity Employer:
<div>
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (&ldquo;protected class&rdquo;) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.</div></div>

Director of Booking | Full-Time | Rupp Arena

<div>Job Summary:
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world&rsquo;s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation&rsquo;s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it&rsquo;s no wonder we are certified as a Great Place to Work organization and one of People Magazine&rsquo;s &ldquo;50 Companies that Care&rdquo;. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Credit Union 1 Amphitheatre is seeking an Operations Team Member to keep our venues show-ready and create an incredible fan experience. This position is responsible for performing highly diversified duties, handling the operations and logistics in preparing the venue for concerts and special events to support the achievement of the venue's business goals and objectives.
WHAT THIS ROLE WILL DO
<ul><li>Work directly with the Ops Manager and Operations Supervisor to perform pre-show and day of show duties
</li><li>Ensure the venue is properly set up for concerts and special events
</li><li>Tear down and clear venue after concerts and special events
</li><li>Keep the venue safe and clean at all time, including by not limited to: clean and disinfect all fixtures, floors, mirrors, doors and walls of restrooms, keep all guest facing area free of trash, restock restroom paper materials and hygiene products as needed
</li><li>Perform general maintenance on the property
</li><li>Assist with venue projects, including but not limited to: painting, pressure washing, fire hosing/washing of the venue, mowing, trimming and weed clean up.
</li><li>Respond to guest inquiries and or concerns
</li><li>Inform guests of venue amenities &amp; make recommendations
</li><li>Perform opening/running/closing duties according to Live Nation policy
</li><li>Communicate to supervisor any issues that guests or team members may have
</li><li>Work with supervisor to resolve guest issues- consults or involves management if the situation escalates
</li><li>Assist all departments when needed
</li><li>Additional tasks as requested by management
</li></ul>WHAT THIS PERSON WILL BRING
Required:
<ul><li>High School Diploma required
</li><li>Excellent verbal, written and interpersonal communication skills
</li><li>Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
</li><li>Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment
</li><li>High level of organizational and follow-through skills
</li><li>Prioritization of duties and effective communication skills
</li><li>Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
</li><li>Maintain personal integrity
</li></ul>Preferred:
<ul><li>Experience in a live music environment
</li><li>Working knowledge of music venue operations
</li></ul>Physical Demands/Working Environment:
<ul><li>Working environment is fast-paced, often loud and stressful
</li><li>Position requires extended periods of prolonged standing and working on your feet
</li><li>Must be able to work event-day shifts, up to 15 hours
</li><li>Must be able to lift or move up to 40 lbs using proper lifting techniques
</li></ul>EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It&rsquo;s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 
 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
-
The expected compensation for this position is:
$15.00 USD - $17.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.</div>

Venue Operations Crew Member at Credit Union 1 Amphitheatre

Universal Orlando Resort

<div>
 
 JOB SUMMARY:
 
 
 
 Oversees the daily operation of attractions, shows and water play areas within an assigned land at Universal Kids Resort (UKR). Acts as a resource for Team Members, Guests, and interdepartmental partners across UKR. Monitors the operation to ensure Guest and Team Member safety, positive Guest interactions, capacity goals and maintains daily labor budgets. Assists with training-related functions including scheduling new hire on-the-job training, re-certification and safety and compliance training for attractions courses. Leads venue scheduling and cross-utilization of Team Members.
 
 
 
 JOB RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Ensures the safety of Guests and Team Members at multiple venues within an assigned land by reviewing and revising safety practices and procedures and responds to potentially unsafe conditions. Performs safety critical duties throughout the daily operation. Routinely inspects the work environment, including but not limited to, operational readiness for equipment, loading gates, ride restraints, vehicle or rides and ensuring compliance of standard operating procedures. Responsible for operational/ride complexities of the venues and assisting with evacuation when necessary.
 </li>
 <li>
 Responsible for developing and coaching Team Leads and Attractions Attendants. Manages daily labor budgets for assigned venues through the creation of venue schedules for Assistant Manager approval and daily scheduling request changes. Monitors, tracks and records overtime, mitigating overtime as necessary by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to Guest comments, capacity, downtimes, incident reports, and Team Member training projections and results.
 </li>
 <li>
 Focuses on Guest and Team Member satisfaction by ensuring Universal service standards are met and supporting escalated Guest issues while maintaining an efficient, safe and pleasant environment. Effectively applies the Universal Destinations and Experiences (UDX) service model to satisfy and resolve the needs of Guests and Team Members. Ensures kid-focused Guest service standards are met and all IBCCES standards are utilized throughout the resort. Ensures that Team Member Satisfaction (TSAT) and Guest Service (GSAT) initiatives and programs are followed to keep the workplace fun while increasing overall job satisfaction and efficiency. Responsible for overseeing new hire training and ensuring Team Members successfully complete all venue training as well as ensuring cross utilization of Team Members for labor optimization.
 </li>
 <li>
 Coaches and utilizes feedback forms to document and maintain safe Team Member actions in accordance with UDX policy and effectively communicates information and safety concerns to Operations Management. Assists with attractions projects, cross-training programs, and seasonal weather condition sustainment initiatives as directed.
 </li>
 <li>
 Maintains positive relationships and partners with other UKR departments to ensure that departmental goals are being met while maintaining UKR standards. Responsible for maintaining the quality, cleanliness and facility maintenance standards to ensure the assigned venues are &ldquo;Show Ready&rdquo; for our Guests at all times and back of house areas for Team Members. Assists with escalated Team Member/Guest issues as necessary.
 </li>
 <li>
 Understand and actively participate in Environmental, Health &amp; Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 ADDITIONAL INFORMATION:
 
 
 
 <ul>
 <li>
 Carries out supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws.
 </li>
 <li>
 At times, this individual may cover an area with multiple venues depending on scheduling and business needs. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues.
 </li>
 <li>
 Must be able to work a flexible and varying schedule based on business needs.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
 
 
 
 <ul>
 <li>
 Ability to work in a team environment and lead others.
 </li>
 <li>
 Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 </li>
 <li>
 Consistent attendance is a job requirement.
 
 
 </li>
 </ul>
 
 EDUCATION:
 
 
 
 <ul>
 <li>
 High School Diploma or GED required, Bachelor&rsquo;s degree is preferred.
 
 
 </li>
 </ul>
 
 EXPERIENCE:
 
 
 
 <ul>
 <li>
 1+ years of attractions, hospitality, or theme park operations is required, 1+ years of leadership experience is preferred; or equivalent combination of education and experience.
 
 
 </li>
 </ul>
 Your talent, skills and experience will be rewarded with a competitive compensation package.
 
 
 Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.
 
 
 Universal Kids Resort.
 
 Here you can.
 
 
 
 Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM &amp; &copy; 2026 Universal Studios. All rights reserved. EOE.
</div>

Area Supervisor, Attractions Operations - Universal Kids Resort

Venu+

<div>At VENU+, work feels like play &mdash; but with purpose.
As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world&rsquo;s top destinations. From ScooterPals&reg; Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue &mdash; all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.
If you&rsquo;re seeking a career that&rsquo;s dynamic, rewarding, and full of opportunity, you&rsquo;ll find it at VENU+.
At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being &mdash; so you can thrive both personally and professionally:
Benefits Available to Qualifying Full-Time and Part-Time Employees:<ul><li>
Flexible Time Off &ndash; Paid time off that grows with tenure, along with paid holidays.</li><li>
Health &amp; Wellness Coverage &ndash; Comprehensive medical, dental, and vision plans.</li><li>
Retirement Planning &ndash; 401(k) plan with 50% company match on the first 6% contributed, including Roth options</li><li>
And more!!</li></ul>
Grow your career with great benefits&mdash;and even better people!
Responsibilities
As a Site Operations Manager, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.
<ul><li>Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort</li><li>
Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines</li><li>
Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team</li><li>
Ensures compliance to all company and customers' safety standards</li><li>
Exhibits excellent customer service to address service issues or concerns</li><li>
Completes and manages budgets and costs associated with servicing and maintaining equipment</li><li>
Forecasts and control labor cost on a weekly, monthly, and annual basis</li><li>
Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines</li><li>
Ensures staff maintains a professional appearance by adhering to dress code policy</li><li>
Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines</li></ul>
<ul><li>Bachelor's degree required (Business, Logistics, Engineering, etc.) or 4+ years of Management experience preferably in the Amusement Industry or related field</li><li>
Detailed oriented and process driven with excellent management skills</li><li>
Excellent verbal and written communication skills</li><li>
Demonstrates a professional attitude in a fast-paced environment</li><li>
Tech-savvy and mechanically inclined</li><li>
Delivers exceptional customer service with a professional demeanor</li><li>
Proficient in Microsoft Office products</li><li>
Able to work a flexible schedule including nights, weekends, and/or holidays</li></ul></div>

Site Operations Manager

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