venue manager

TGP International

<div><p>POSITION OVERVIEW:<br>
The Venue Manager is responsible for overseeing the daily operations of the dining hall, ensuring efficient</p><p>
coordination across operational teams and maintaining high standards of service, cleanliness, safety, and guest</p><p>
satisfaction.</p><p>
The role supervises Assistant Managers and Floor Supervisors, ensuring that operational procedures, service</p><p>
standards, and operational targets are consistently achieved. The Venue Manager works closely with</p><p>
the Reception Manager, supporting coordination between both floor operations and reception activities.</p><p>
In the absence of the Operations Manager, the Venue Manager assumes responsibility for overseeing the</p><p>
venue and ensuring that all operational standards and procedures are maintained.<br>
<br>
CORE RESPONSIBILITIES</p><p>
1. Venue Operations Management</p><ul><li>Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination</li></ul><p>
between teams and floors.</p><ul><li>Ensure operational standards, procedures, and service guidelines are consistently implemented across</li></ul><p>
the venue.</p><ul><li>Monitor operational performance to ensure efficient service delivery and high guest satisfaction.</li><li>Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout</li></ul><p>
service periods.</p><ul><li>Ensure the venue maintains high standards of cleanliness, safety, and organization.</li></ul><p>
2. Team Leadership &amp; Supervision</p><ul><li>Supervise and support Assistant Managers and operational Supervisors.</li><li>Provide leadership and guidance to ensure teams operate effectively and meet service standards.</li><li>Support recruitment, onboarding, and training of operational staff when required.</li><li>Monitor staff performance and provide feedback to Assistant Managers and Supervisors.</li><li>Conduct regular operational meetings to ensure alignment across teams.</li></ul><p>
3. Operational Coordination</p><ul><li>Work closely with the Reception Manager to ensure smooth coordination between reception and floor</li></ul><p>
operations.</p><ul><li>Support reception operations when required to maintain guest service continuity.</li><li>Coordinate operational activities across departments to maintain efficient service flow.</li><li>Address operational challenges and implement solutions to ensure smooth daily operations.</li></ul><p>
4. Guest Experience &amp; Service Quality</p><ul><li>Monitor guest experience across the venue and ensure service standards are consistently maintained.</li><li>Support operational teams in resolving guest concerns or service issues professionally.</li><li>Identify opportunities to improve operational efficiency and guest satisfaction.</li><li>Ensure teams maintain a professional and service-oriented approach.</li></ul><p>
5. Operational Performance &amp; Cost Awareness</p><ul><li>Support the Operations Manager in monitoring operational efficiency and cost control.</li><li>Ensure staffing levels and operational resources are utilized effectively.</li><li>Assist in maintaining operational performance in line with business targets.</li></ul><p>
6. Health, Safety &amp; Compliance</p><ul><li>Ensure compliance with health, safety, hygiene, and operational regulations across the venue.</li><li>Support the implementation of safety policies and ensure operational teams follow safety procedures.</li><li>Monitor the venue environment to ensure a safe and well-maintained facility for guests and</li></ul><p>
employees.</p><p>
7. Acting Operations Manager (When required)</p><ul><li>Assume responsibility for venue operations in the absence of the Operations Manager.</li><li>Ensure all operational procedures, service standards, and company policies are followed.</li><li>Provide leadership and direction to Assistant Managers and Supervisors during operational shifts.</li><li>Report operational updates and issues to senior management when required.</li></ul><b><br>
Requirements</b><p></p><p><br>
Experience &amp; Education</p><p>
&ndash; Minimum 6&ndash;8 years of experience in hospitality or food and beverage operations</p><p>
&ndash; At least 3 years of experience in a supervisory or managerial role</p><p>
&ndash; Experience in high-volume restaurants, hospitality venues, or food halls is preferred</p><p>
Market &amp; Industry Knowledge</p><p>
&ndash; Good understanding of staffing, operational efficiency, and service delivery</p><p>
Technical &amp; Professional Skills</p><p>
&ndash; Excellent communication and interpersonal skills</p><p>
&ndash; Strong organizational and operational coordination skills</p><p>
&ndash; Ability to manage multiple operational priorities in a fast-paced hospitality environment</p><p>
&ndash; Fluent communication in English is required</p><p>
&ndash; Knowledge of Arabic is considered an advantage</p><p>
Leadership &amp; Personal Attributes</p><p>
&ndash; Strong leadership and team management abilities</p><p>
&ndash; Professional and confident leadership presence</p><p>
&ndash; Strong problem-solving and decision-making skills</p><p>
&ndash; Ability to motivate teams and maintain high service standards</p><p>
&ndash; Strong attention to detail and commitment to operational excellence</p><p>
&ndash; Ability to remain effective under pressure in busy service environments</p><p>
Note: This job description reflects key duties and responsibilities of the position and is not to be</p><p>
interpreted as exhaustive.</p></div>

Venue Manager

Ilitch Sports + Entertainment

<div><div>Amaze, Inspire, Unite</div><div></div><div>
Job Summary:</div><div></div><div>
Responsible for assisting in the planning and execution of 24/7 venue security activities at Pine Knob Music Theatre, Michigan Lottery Amphitheatre and Meadow Brook Amphitheatre (The Northern Venues). Ensures the security staff delivers quality service with internal and external guests through excellence in standards, presentation and professionalism. Assists in venue activities such as keeping venue operations on schedule, report writing, inventory management, CCTV operations, pre-event preparedness and managing ancillary components of events in consultation with the Venue Manager. Ensures the venue security department has proper shift coverage and is adhering to approved screening techniques.</div><div></div><div>
Responds to security-related incidents at the Northern Venues and works with the Venue and Event Security Managers to resolve any security related issues. Completes administrative tasks as assigned, including monitoring Venue Leads and Crowd Manager site inspections, assisting with security patrols, daily equipment checks, uniform distribution, attendance tracking and gate set up and break down.</div><div></div><div>
Key Responsibilities:</div><div></div><div>
Keeps the Venue Security Manager informed of any issues that may impact the 24/7 security operations at the Northern Venues</div><div></div><div>
Monitors compliance of required security patrols</div><div></div><div>
Assists with security incidents and provides support to Venue Security Site Leads writing of reports</div><div></div><div>
Ensures equipment including primary and secondary screening devices, hand wands, day of show related paperwork, wristbands etc. are in working condition and properly deployed</div><div></div><div>
Maintains appropriate inventory records of high value items, such as radios, batteries, and anything else deemed necessary by the Venue Security Manager</div><div></div><div>
Assists the Venue Security Manager in ensuring that all security staff are adhering to established policies and procedures</div><div></div><div>
Ensures Venue Security Site Leads conduct shift roll call and assists with conflict resolution for shift assignments</div><div></div><div>
Orients new staff during initial training and beginning of employment<br>
<br>
Assists in the tracking and presentation of colleague attendance and discipline<br>
<br>
Other duties and projects as assigned</div><div></div><div>
Minimum Knowledge, Skills and Abilities:</div><div></div><div>
Associates degree or working towards a Bachelor Degree in area of study, preferably security management or criminal justice, experience may be considered in lieu of degree</div><div></div><div>
Excellent written, oral, and interpersonal skills</div><div></div><div>
Maintain a valid driver&rsquo;s license and clean driving record</div><div></div><div>
Must pass a criminal background check in accordance with company policy and periodically checked thereafter</div><div></div><div>
Must be willing and able to work long hours, evening and weekends</div><div></div><div>
Preferred Knowledge, Skills and Abilities:</div><div></div><div>
(1) year of experience in security and safety, experience with public or private sector security and event management</div><div></div><div>
Professional training certifications in Security Management or Criminal Justice</div><div></div><div>
Working Conditions:</div><div></div><div>
Works at times in a normal office environment where there is physical discomfort due to temperature, noise, dust and the like</div><div></div><div>
Must be able to work in a variety of outdoor climates including extreme heat and cold, humidity, rain and darkness as well as environments that can include exposure to loud noises to include crowd and concert noise</div><div></div><div>
Disclaimer</div><div></div><div>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.</div><div></div><div>
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.</div><div><br>
Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual&rsquo;s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.</div><div><br>
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.</div></div><div></div>

Northern Venues Seasonal Assistant, Venue

Central City Opera

<div><p>Rentals Program Manager: Central City Opera House Association (CCOHA)/CCO Management, LLC (CCOM)<br>
Reports to: Central City Opera House Association (CCOHA) Managing Director of Internal Affairs<br>
Classification: Full-time (exempt)<br>
Work Schedule: Monday-Friday, 9am-5pm (early mornings, evenings, and weekends as needed for event oversight)<br>
Salary Range: $58,000-$65,000 annually, plus sales commission for venue rentals<br>
Application Deadline: April 1, 2026 or until filled<br>
Location: CCOHA Administrative Office - 4875 Ward Road, Wheat Ridge, CO and Central City &ndash; Teller House, 120 Eureka St, Central City, CO 80427</p><p></p><p><b><br>
POSITION SUMMARY</b></p><p><br>
The CCOM Rentals Program Manager is responsible for launching, managing, and growing a profitable Rentals Program in Central City, starting with CCOHA&rsquo;s Teller House as the flagship venue. This is a new initiative designed to activate CCOHA&rsquo;s venues year-round to generate profitable event rentals in one of Central City&rsquo;s most iconic historic properties, the Teller House, along with other locations from CCOHA&rsquo;s portfolio of properties as they become available for rental through CCOM. This role blends event management, client services, vendor relations, and operational oversight to ensure a seamless, professional, and historically respectful rental experience. The person in this role will also oversee retail operations in the Teller House.<br>
The ideal candidate is a skilled project manager and event coordinator familiar with CCOHA properties in Central City who demonstrates strong communication, customer service, organizational, entrepreneurial sales and leadership skills, and is capable of balancing client-facing duties with behind-the-scenes operations, systems management, and strategic growth.<br>
<br>
<b>KEY RESPONSIBILITIES</b></p><p><br>
<b>
Program Operations &amp; Administration</b></p>
<ul>
<li>Oversee all aspects of the Teller House Rentals Program as outlined in the Standard Operating Procedures (SOP) with documented adjustments as business flow informs.</li>
<li>Verify and maintain all city/county/state/federal licenses required for venue operations.</li>
<li>Manage the full client lifecycle &mdash; from outbound marketing, to inquiry, to post-event follow-up &mdash; using consistent workflows and templates (inquiry forms, proposals, contracts, invoices, event orders, surveys) included in event management software system TripleSeat.</li>
<li>Maintain the Rentals Program calendar, business files, and communication records; coordinate flow of information with CCOHA personnel.</li>
<li>Ensure all rental agreements, event documents, and client files are properly created, stored, and archived.</li>
<li>Track expenses, payments, and commissions using TripleSeat software, Excel and other financial management tools and processes as needed.</li>
<li>Prepare monthly or per-event invoices to CCOHA for staffing and commissionable revenue.</li><br>
</ul>
<p><b>Sales &amp; Client Relations</b></p>
<ul>
<li>Serve as the primary point of contact for all rental clients, providing timely responses, accurate quotes, and professional communication.</li>
<li>Conduct venue tours, planning visits, and site walkthroughs with potential and confirmed clients.</li>
<li>Coordinate event logistics and setup per event orders and approved room configurations.</li>
<li>Verify event insurance, permits, and vendor compliance.</li>
<li>Oversee event-day operations, ensuring historic preservation guidelines, venue policies, and safety procedures are followed.</li></ul><br>
<p><br>
<b>Vendor Partnerships, Management &amp; Coordination</b></p>
<ul>
<li>Develop and maintain a Preferred Vendor List, prioritizing local and regional vendors aligned with Teller House standards.</li>
<li>Conduct vendor outreach, coordination, and documentation collection (licenses, insurance, policies).</li>
<li>Organize seasonal Vendor Open Houses to strengthen partnerships and generate marketing content.</li>
<li>Facilitate vendor load-in, setup, and breakdown logistics on event days.</li></ul><br>
<p></p>
<p><b>
Staffing &amp; Team Management</b></p>
<ul>
<li>Serve as Manager on Duty. Recruit, schedule, and manage any additional required part-time staff and contractors, including event assistants, venue cleaners, and setup/strike crew.</li>
<li>Provide staff training on customer service, venue preservation, safety protocols, and SOP compliance.</li>
<li>Oversee operations on event days and confirm post-event documentation and reports.</li></ul><br>
<p></p>
<p><b>
Financial Oversight</b></p>
<ul>
<li>Implement the rentals pricing structure and discount policies (nonprofit, local resident, weekday rates) with a keen eye for dynamic pricing and packaging opportunities based on demand.</li>
<li>Confirm and estimate any necessary changes to operations and administrative fees, cleaning fees, and other required cost structures with clients.</li>
<li>Ensure all payments and deposits are collected according to contract terms.</li>
<li>Support accurate financial reporting and collaborate on revenue tracking and forecasting.</li></ul><br>
<p></p>
<p><b>
Venue Coordination &amp; Preservation</b></p>
<ul>
<li>Work closely with the Director of Historic Property to manage and maintain inventory, equipment, and venue access.</li>
<li>Enforce venue use, d&eacute;cor, and preservation policies to protect historic property rentals.</li>
<li>Conduct post-event walkthroughs to confirm cleanup, record damages, and approve refunds or additional charges as needed.</li></ul><br>
<p></p>
<p><b>
Marketing &amp; Outreach Support</b></p>
<ul>
<li>Execute marketing and outreach plans for the Rentals Program.</li>
<li>Manage updates to rental listings on the website, Google Business Profile, and social media platforms, etc.</li>
<li>Coordinate with CCOHA staff to establish consistently branded website presence and visuals/descriptions/copy for promotional purposes.</li>
<li>Assist in coordinating photography, content collection, and promotional events such as vendor open houses.</li>
<li>Represent the Rentals Program professionally at community events and industry gatherings.</li></ul><br>
<p></p>
<p><b>
Retail Operations</b></p><br>
<ul>
<li>Ensure that the gift shop is staffed appropriately for retail operations during CCOHA&rsquo;s summer festival with a combination of paid and volunteer personnel.</li>
<li>Train and schedule retail personnel, cover shifts if/as needed to ensure continuity of operations adjacent to Festival performances.</li>
<li>Implement daily/weekly financial reporting and inventory tracking for CCOHA accounting department and auditors.</li>
<li>Coordinate procurement and sale of CCO branded and historically relevant items with CCOHA Managing Director of External Affairs.</li>
<li>Manage inventory of perishable goods and recommend items for sale using analysis of cost of goods sold and local market demand.</li>
<li>Responsible for stewarding retail operations from a service and brand awareness outlet toward a profit center.</li><br>
</ul>
<p><b>EXPERIENCE &amp; QUALIFICATIONS</b></p><p></p><p><b><br>
Required</b></p>
<ul>
<li>3+ years experience in event management, venue operations, or hospitality administration.</li>
<li>Strong organizational, administrative, and time management skills.</li>
<li>Experience with client communication, contracts, and sales processes.</li>
<li>Expert user of Microsoft Office Suite of business tools and Client Relationship Management (CRM) systems.</li>
<li>Confident, polished, and customer-oriented communication style.</li>
<li>Ability to work in Central City regularly, including weekends and evenings as required by event schedule.</li>
<li>Commitment to historic property preservation and guest safety.</li></ul><br>
<p></p>
<p><b>
Preferred</b></p>
<ul>
<li>Experience with heritage, cultural, or nonprofit venues, Central City Opera House Association, in particular.</li>
<li>Familiarity with event software (e.g. TripleSeat, Caterease, or similar CRM platforms).</li>
<li>Experience managing small teams and freelance event staff.</li>
<li>Knowledge of Colorado&rsquo;s event, hospitality, and vendor landscape&mdash;especially within mountain communities.</li>
<li>Marketing or social media experience in events or hospitality.</li></ul><br>
<p></p>
<p><b>
SKILLS AND ABILITIES</b></p><br>
<p></p><ul>
<li>
Project &amp; Priority Process Management</li>
<li>Client Service Excellence</li>
<li>Detail Orientation &amp; Recordkeeping</li>
<li>Vendor Relations &amp; Networking</li>
<li>Staff Leadership &amp; Training</li>
<li>Financial Accountability</li>
<li>Adaptability &amp; Problem Solving</li>
<li>Historic Property Stewardship</li></ul><br>
<p></p>
<p><b>
PERSONAL ATTRIBUTES</b></p>
<ul>
<li>Warm, professional presence with strong hospitality instincts.</li>
<li>Proactive, organized, and solution-oriented.</li>
<li>Entrepreneurial mindset.</li>
<li>Collaborative team player who values community partnerships.</li>
<li>Enthusiasm for the arts, history, and storytelling through events.</li></ul><br>
<p></p>
<p><b>
COMPENSATION &amp; STRUCTURE</b></p><br>
<p></p><ul>
<li>
Compensation commensurate with experience.</li>
<li>Hybrid role: combination of in-office and remote administrative work and on-site management.</li>
<li>Weekend/evening availability required during events.</li>
<li>Opportunity for role growth as the rentals program expands.</li></ul><br>
<p></p>
<p><b>
BENEFITS</b></p>
<ul>
<li>A comprehensive benefits package including medical, dental, and vision coverage</li>
<li>100% paid life insurance, short- and long-term disability insurance</li>
<li>Generous office holiday schedule and paid time off policies</li>
<li>403(b) Retirement Plan with immediate eligibility to contribute</li></ul><br>
<p></p>
<p><b>
EQUAL EMPLOYMENT OPPORTUNITY</b></p><p><br>
CCOHA/CCOM is committed to creating and sustaining an inclusive and equitable work environment. Equity, diversity, and inclusion are core values; candidates who identify as BIPOC, LGBTQ+, otherwise-abled, and other underrepresented identities are encouraged to apply. All applications will receive consideration for employment.</p></div>

Rentals Program Manager

Faena

<div><b>Company Description</b><p><br>
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>
<br>
As we continue our expansion into the Kingdom of Saudi Arabia, <b>FAENA The Red Sea</b> will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><b><br>
Job Description</b><p><br>
We are hiring for a Nightlife Manager to lead nightly operations of Faena&rsquo;s signature nightlife and lobby lounge venue at The Red Sea. This role ensures the smooth rhythm and flow of the space, exceptional guest engagement, team excellence, and the consistent delivery of Faena&rsquo;s immersive and emotionally resonant atmosphere.</p><p>
Working closely with the Music Curator, the Nightlife Manager helps shape the nightly experience &mdash; from vibe and energy to programming and guest interaction &mdash; ensuring the venue reflects Faena&rsquo;s artistic storytelling and high-touch hospitality. The ideal candidate brings deep knowledge of nightlife dynamics, strong situational awareness, and an intuitive understanding of guest psychology in high-energy, late-night environments.</p><p><b>
Key Responsibilities</b></p><ul><li>
Supervise front‑of‑house operations, including floor flow, table pacing, and service timing</li><li>
Collaborate with VIP hosts to manage table assignments, guest flow, and coordinated arrivals</li><li>
Monitor sound, lighting, music, and team energy to maintain the desired ambiance and room vibe</li><li>
Partner with the Music Curator to align nightly programming, music direction, and atmosphere</li><li>
Serve as the primary escalation point for guest concerns, resolving issues discreetly and with emotional intelligence</li><li>
Oversee team appearance, communication tone, and adherence to Faena grooming and service standards</li><li>
Conduct nightly briefings to share priorities, entertainment updates, and service expectations</li><li>
Support staffing, scheduling, onboarding, and ongoing performance management</li><li>
Deliver in‑the‑moment coaching to elevate service quality and team confidence</li><li>
Collaborate with bar, security, and entertainment teams to ensure safety, compliance, and smooth operations</li><li>
Maintain an engaged floor presence to anticipate guest needs and enhance the overall experience</li><li>
Ensure nightly reports, checklists, and logs are accurately completed</li><li>
Assist with venue readiness, opening preparations, and end‑of‑night closing procedures</li><li>
Uphold Faena&rsquo;s signature standards for cultural energy, emotional engagement, and elevated nightlife atmosphere</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
3+ years of leadership experience in nightlife, lounges, luxury hotels, or high‑end hospitality</li><li>
Strong ability to manage VIP clientele, guest flow, and high‑profile relationships</li><li>
Excellent leadership, coaching, conflict resolution, and situational awareness</li><li>
Middle East hospitality experience strongly preferred</li><li>
Comfortable working in a high‑energy, late-night environment</li><li>
Deep understanding of nightlife ambiance, music influence, and emotional guest engagement</li><li>
Familiarity with POS systems, table management platforms, and hospitality operating systems</li><li>
Charismatic interpersonal presence with the ability to read a room and guide team energy</li></ul></div>

Nightlife Manager

Encore Global

<div><p>Position Overview</p><p>
The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues.</p><p></p><p><br>
Key Job Responsibilities</p><p>
Financial Management and Reporting</p><ul><li>Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company&rsquo;s standard operating procedures.</li><li>Achieve Encore&rsquo;s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.</li><li>Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.</li><li>Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.</li><li>See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.</li><li>Participate in business review presentations as needed, in collaboration with regional management.</li><li>Review and manage location P &amp; L and develops action plans to address deficiencies/grow the business</li><li>Confirms venue partners process all payments to Encore in a timely basis.</li></ul><p></p><p><br>
Operations Management</p><ul><li>Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.</li><li>Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.</li><li>Anticipate equipment challenges and changes in a timely and professional manner.</li><li>Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.</li><li>See the Big Picture by efficiently sharing labor and equipment within the local market.</li><li>Attend all operational venue meetings such as daily stand-up meetings with venue operations staff.</li></ul><p></p><p><br>
Sales Management</p><ul><li>Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.</li><li>Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.</li><li>Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.</li><li>Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.</li><li>Collaborate with vendors and other departments/divisions of the company to capture and service events.</li><li>Understand event cost structure and incorporate into solution designs according to established profitability guidelines.</li><li>Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.</li><li>Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.</li><li>Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.</li><li>Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.</li></ul><p></p><p><br>
Customer Service</p><ul><li>Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.</li><li>Position will have oversight to personnel to assist with event execution.</li><li>Exceed the expectations and needs of internal and external customers.</li><li>Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly.</li><li>Monitor small to medium size events and check in on customers throughout the day.</li><li>Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.</li></ul><p></p><p><br>
Technical Ability</p><ul><li>Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.</li><li>Effectively utilizes applicable company computer systems.</li><li>Act as on-site technical expert as needed for events.</li><li>Assist on the floor with operations as needed.</li></ul><p></p><p><br>
People Development</p><ul><li>Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.</li><li>Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.</li><li>Manage the human resources activities including selection, performance management, and learning.</li><li>Provide focused and continued coaching to develop the skills of team members.</li><li>Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.</li><li>Recommend team members for training opportunities, as needed.</li></ul><p></p><p><br>
Job Qualifications</p><ul><li>Bachelor&rsquo;s degree is preferred or equivalent experience.</li><li>3+ years of audio-visual experience.</li><li>2+ years of operations/supervisory experience.</li><li>3+ years of customer service or hospitality experience is preferred.</li><li>Sales experience is a plus.</li><li>Working knowledge of audio-visual equipment in a live show environment.</li><li>Proficiency with the use of computer hardware.</li><li>Proficiency with computer software and programs, including the Internet and Microsoft Office.</li><li>Effective leadership abilities and customer satisfaction focus.
</li><li>A valid driver&rsquo;s license is required for team members who may operate Company vehicles.</li></ul><p></p><p><br>
Competencies</p><p>
Deliver World Class Service</p><ul><li>Hospitality</li></ul><p>
Do The Right Thing</p><ul><li>Courage</li></ul><p>
Drive Results</p><ul><li>Optimizes &amp; Aligns Work</li></ul><p>
See The Big Picture</p><ul><li>Strategic Mindset</li></ul><p>
Value People</p><ul><li>Organizational Savvy</li><li>Values Diversity</li><li>Develops Talent</li></ul><p></p><p><br>
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).</p><p></p><p><br>
Physical Requirements</p><p>
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.</p><p></p><p><br>
General Physical Activities</p><ul><li>Sitting: 2-3 hours per day</li><li>Standing: 4-5 hours per day</li><li>Walking: 4-5 hours per day</li><li>Stooping: 2-3 hours per day</li><li>Crawling: 2-3 hours per day</li><li>Kneeling: 2-3 hours per day</li><li>Bending: 2-3 hours per day</li><li>Reaching (above your head): 2-3 hours per day</li><li>Climbing: 0-1 hour per day</li><li>Grasping: 4-5 hours per day</li></ul><p></p><p><br>
Lifting Requirements</p><ul><li>0 - 15 lbs*: Frequently</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul><p></p><p><br>
Carrying Requirements</p><ul><li>0 - 15 lbs*: Frequently</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul><p></p><p><br>
Auditory/Visual Requirements</p><ul><li>Close Vision: Continuously</li><li>Distance Vision: Continuously</li><li>Color Vision: Frequently</li><li>Peripheral Vision: Occasionally</li><li>Depth Perception: Frequently</li><li>Hearing: Continuously</li></ul><p></p><p><br>
Pushing/Pulling Requirements</p><ul><li>0 - 15 lbs*: Frequently</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs*: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul><p></p><p><br>
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*</p><p></p><p><br>
Work Environment</p><p>
Hotel</p><p>
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.</p><p></p><p><br>
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</p><p>
#LI-BD1</p><br>
Salary Pay Range: $58,642.00 - $76,235.00<p><br>
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.</p><p>
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.</p><p>
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</p></div>

Director, Event Technology II - Hilton St Petersburg Bayfront, St Petersburg FL

<div><p>POSITION OVERVIEW:<br>
The Assistant Manager supports the Venue Manager in overseeing the daily operations of the dining hall,</p><p>
ensuring that front-of-house operations run efficiently and that high standards of guest service, cleanliness,</p><p>
and operational performance are consistently maintained.</p><p>
The Assistant Manager directly supervises the Floor Supervisors and front-of-house operational teams,</p><p>
ensuring smooth service flow and coordination during operating hours. The role plays a key operational</p><p>
leadership function on the floor and is responsible for staff scheduling, team coordination, and maintaining</p><p>
service standards across the venue.<br>
<br>
CORE RESPONSIBILITIES</p><p><br>
1. Front-of-House Operations Management</p><ul><li>Support the Venue Manager in overseeing the daily operations of the dining hall floor.</li><li>Ensure that service standards, operational procedures, and cleanliness standards are consistently</li></ul><p>
maintained.</p><ul><li>Supervise the daily activities of the Floor Supervisors and front-of-house teams.</li><li>Monitor service flow and ensure smooth coordination between teams during operating hours.</li><li>Assist in resolving operational issues that may arise during service.</li></ul><p>
2. Team Supervision &amp; Staff Coordination</p><ul><li>Provide leadership and guidance to Floor Supervisors and front-of-house team members.</li><li>Ensure staff perform their duties in accordance with company policies and service standards.</li><li>Support staff development through coaching, guidance, and operational feedback.</li><li>Ensure team members maintain professional appearance and service etiquette.</li></ul><p>
3. Staff Scheduling &amp; Workforce Planning</p><ul><li>Prepare and manage staff schedules for the front-of-house team, ensuring adequate operational</li></ul><p>
coverage.</p><ul><li>Coordinate with the Venue Manager and supervisors to ensure efficient staff allocation across</li></ul><p>
shifts.</p><ul><li>Monitor staffing levels to ensure operational efficiency and avoid overstaffing or understaffing.</li><li>Adjust schedules when required to accommodate operational needs, leave requests, or peak</li></ul><p>
service periods.</p><p>
4. Guest Service &amp; Experience</p><ul><li>Ensure guests receive high levels of service and hospitality throughout their visit.</li><li>Support the team in addressing guest inquiries, requests, or complaints in a professional manner.</li><li>Monitor guest interactions and ensure service standards are maintained across the venue.</li></ul><p>
5. Operational Coordination</p><ul><li>Work closely with the Venue Manager, Floor Supervisors, and Reception team to ensure smooth</li></ul><p>
venue operations.</p><ul><li>Communicate operational updates, service issues, and guest feedback to management.</li><li>Assist in coordinating daily operational briefings and service preparations.</li></ul><p>
6. Health, Safety &amp; Compliance</p><ul><li>Ensure compliance with health, safety, and hygiene standards across front-of-house operations.</li><li>Support the implementation of safety procedures and operational guidelines.</li><li>Ensure that staff follow company policies and operational procedures.</li></ul><b><br>
Requirements</b><p><br>
Experience &amp; Education</p><p>
&ndash; Minimum 4&ndash;6 years of experience in hospitality or food and beverage operations</p><p>
&ndash; At least 2 years of experience in a supervisory or leadership role</p><p>
&ndash; Experience in high-volume dining venues, restaurants, or food halls is preferred</p><p>
Market &amp; Industry Knowledge</p><p>
&ndash; Good understanding of operational flow and service standards in hospitality environments</p><p>
Technical &amp; Professional Skills</p><p>
&ndash; Excellent communication and interpersonal skills</p><p>
&ndash; Strong organizational and scheduling abilities</p><p>
&ndash; Ability to manage operations in a fast-paced hospitality environment</p><p>
&ndash; Good problem-solving and decision-making skills</p><p>
&ndash; Fluent communication in English is required</p><p>
&ndash; Knowledge of Arabic is considered an advantage</p><p>
Leadership &amp; Personal Attributes</p><p>
&ndash; Strong leadership and team supervision abilities</p><p>
&ndash; Professional and confident leadership presence</p><p>
&ndash; Strong attention to detail and commitment to service standards</p><p>
&ndash; Ability to motivate teams and support operational excellence</p><p>
&ndash; Ability to work effectively under pressure during busy service periods</p><p>
Note: This job description reflects key duties and responsibilities of the position and is not to be</p><p>
interpreted as exhaustive.</p></div>

Assistant Manager

<div>
 POSITION OVERVIEW:
 <br/>
 <br/>
 The Assistant Manager supports the Venue Manager in overseeing the daily operations of the dining hall,
 <br/>
 <br/>
 ensuring that front-of-house operations run efficiently and that high standards of guest service, cleanliness,
 <br/>
 <br/>
 and operational performance are consistently maintained.
 <br/>
 <br/>
 The Assistant Manager directly supervises the Floor Supervisors and front-of-house operational teams,
 <br/>
 <br/>
 ensuring smooth service flow and coordination during operating hours. The role plays a key operational
 <br/>
 <br/>
 leadership function on the floor and is responsible for staff scheduling, team coordination, and maintaining
 <br/>
 <br/>
 service standards across the venue.
 <br/>
 <br/>
 <strong>
  Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Front-of-House Operations Management
  </li>
  <li>
   Support the Venue Manager in overseeing the daily operations of the dining hall floor
  </li>
  <li>
   Ensure that service standards, operational procedures, and cleanliness standards are consistently
   <br/>
   <br/>
  </li>
 </ul>
 maintained.
 <br/>
 <br/>
 <ul>
  <li>
   Supervise the daily activities of the Floor Supervisors and front-of-house teams
  </li>
  <li>
   Monitor service flow and ensure smooth coordination between teams during operating hours
  </li>
  <li>
   Assist in resolving operational issues that may arise during service
  </li>
  <li>
   Team Supervision &amp; Staff Coordination
  </li>
  <li>
   Provide leadership and guidance to Floor Supervisors and front-of-house team members
  </li>
  <li>
   Ensure staff perform their duties in accordance with company policies and service standards
  </li>
  <li>
   Support staff development through coaching, guidance, and operational feedback
  </li>
  <li>
   Ensure team members maintain professional appearance and service etiquette
  </li>
  <li>
   Staff Scheduling &amp; Workforce Planning
  </li>
  <li>
   Prepare and manage staff schedules for the front-of-house team, ensuring adequate operational
   <br/>
   <br/>
  </li>
 </ul>
 coverage.
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with the Venue Manager and supervisors to ensure efficient staff allocation across
   <br/>
   <br/>
  </li>
 </ul>
 shifts.
 <br/>
 <br/>
 <ul>
  <li>
   Monitor staffing levels to ensure operational efficiency and avoid overstaffing or understaffing
  </li>
  <li>
   Adjust schedules when required to accommodate operational needs, leave requests, or peak
   <br/>
   <br/>
  </li>
 </ul>
 service periods.
 <br/>
 <br/>
 <ul>
  <li>
   Guest Service &amp; Experience
  </li>
  <li>
   Ensure guests receive high levels of service and hospitality throughout their visit
  </li>
  <li>
   Support the team in addressing guest inquiries, requests, or complaints in a professional manner
  </li>
  <li>
   Monitor guest interactions and ensure service standards are maintained across the venue
  </li>
  <li>
   Operational Coordination
  </li>
  <li>
   Work closely with the Venue Manager, Floor Supervisors, and Reception team to ensure smooth
   <br/>
   <br/>
  </li>
 </ul>
 venue operations.
 <br/>
 <br/>
 <ul>
  <li>
   Communicate operational updates, service issues, and guest feedback to management
  </li>
  <li>
   Assist in coordinating daily operational briefings and service preparations
  </li>
  <li>
   Health, Safety &amp; Compliance
  </li>
  <li>
   Ensure compliance with health, safety, and hygiene standards across front-of-house operations
  </li>
  <li>
   Support the implementation of safety procedures and operational guidelines
  </li>
  <li>
   Ensure that staff follow company policies and operational procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Experience &amp; Education
 <br/>
 <br/>
 <ul>
  <li>
   Minimum 4-6 years of experience in hospitality or food and beverage operations
  </li>
  <li>
   At least 2 years of experience in a supervisory or leadership role
  </li>
  <li>
   Experience in high-volume dining venues, restaurants, or food halls is preferred
   <br/>
   <br/>
  </li>
 </ul>
 Market &amp; Industry Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Good understanding of operational flow and service standards in hospitality environments
   <br/>
   <br/>
  </li>
 </ul>
 Technical &amp; Professional Skills
 <br/>
 <br/>
 <ul>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Strong organizational and scheduling abilities
  </li>
  <li>
   Ability to manage operations in a fast-paced hospitality environment
  </li>
  <li>
   Good problem-solving and decision-making skills
  </li>
  <li>
   Fluent communication in English is required
  </li>
  <li>
   Knowledge of Arabic is considered an advantage
   <br/>
   <br/>
  </li>
 </ul>
 Leadership &amp; Personal Attributes
 <br/>
 <br/>
 <ul>
  <li>
   Strong leadership and team supervision abilities
  </li>
  <li>
   Professional and confident leadership presence
  </li>
  <li>
   Strong attention to detail and commitment to service standards
  </li>
  <li>
   Ability to motivate teams and support operational excellence
  </li>
  <li>
   Ability to work effectively under pressure during busy service periods
   <br/>
   <br/>
  </li>
 </ul>
 Note: This job description reflects key duties and responsibilities of the position and is not to be
 <br/>
 <br/>
 interpreted as exhaustive.
</div>


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