veterinary client service representative

MedVet

<div><div>MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. We are looking for collaborative and driven people to join our clinical team.</div><div>
</div><div>
We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.</div><div>
</div><div><b>
We are looking for:</b> Veterinary Client Service Representative</div><div>
</div><div>
Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records, and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.
</div><div><br>
<b>What you&rsquo;ll do:</b></div><ul><li>
Greet and check-in clients</li><li>
Answer telephones and transfer calls</li><li>
Escort clients and their pets to exam rooms</li><li>
Manage medical records, charts, reports and correspondence</li><li>
Discuss payment options and process payments</li><li>
Maintain a neat and clean lobby</li></ul><div><b>
Who you are:</b></div><ul><li>
Ability to remain composed in stressful and emotional situations</li><li>
Excellent verbal and written communication skills</li><li>
Excellent client service skills and phone etiquette</li><li>
Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously</li><li>
Sense of urgency within a fast-paced environment</li><li>
Some flexibility with work hours and able to work additional hours when necessary</li><li>
Critical thinking skills and ability to anticipate needs inter &amp; intra-departmentally</li><li>
General computer competency required including Microsoft Word and Excel</li><li>
Previous experience in veterinary setting (preferred)</li></ul><div><b>
Perks and Benefits include:</b></div><ul><li>
Strong career growth and personal development opportunities</li><li>
Comprehensive Health Benefits</li><li>
Vision and Dental</li><li>
HSA, FSA and Independent Care Spending</li><li>
401k with Employer Match</li><li>
Paid Time Off (PTO)</li><li>
Shift Differentials and On-call Pay</li><li>
Uniform Allowance</li><li>
Employee Pet Discounts and Pet Insurance</li><li>
Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability</li><li>
Continuing Education Opportunities and Assistance Program</li></ul><div><div><i>
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.</i></div></div><div>
</div><div><div><i>
MedVet does not accept unsolicited resumes from third-party recruiters.</i></div></div></div>

Veterinary Client Service Representative - Swing shift

Four Paws Veterinary Center

<div><div><b>Client Service Representative &ndash; Veterinary Receptionist</b></div><div><b>
</b></div><div><b>
Four Paws Veterinary Center</b> is seeking a full-time <b>Client Service Representative</b> (CSR) to join our team in <b>Dublin, CA</b>.</div><div>
</div><div>
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client&rsquo;s first and last impression of Blue Springs. It&rsquo;s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
</div><p><b>About Us:
</b></p><div>At Four Paws Veterinary Center, we are more than just a clinic&mdash;we are a family. We are a growing two-doctor practice specializing in high-quality veterinary care for dogs and cats. With a strong emphasis on client education and comprehensive care, our clinic is designed to ensure the best outcomes for both pets and their families. Our team and hospital leaders are committed to providing a supportive and inclusive environment for our team members</div><div>
</div><div>
If you&rsquo;re ready to contribute to making a positive impact on the lives of pets and their families while enjoying a balanced and rewarding career, we would love to hear from you!</div><p><b>
Essential Functions and Responsibilities:</b></p><ul><li>
Greet and welcome each visitor and assess their needs</li><li>
Handle incoming phone calls/emails and determine the urgency</li><li>
Perform client check-ins and check-outs, including reviewing invoices</li><li>
Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client&rsquo;s stress</li><li>
Process and document financial transactions accurately
</li><li>Schedule appointments based on client expectations, patient medical requirements and clinic needs</li><li>
Manage emergency situations and walk-ins
</li><li>Respond to online requests for products, prescriptions or client questions in a timely manner</li><li>
Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas</li><li>
Recommend products available to clients through our facilities</li></ul><div>
</div><p><b>
Skills and Qualifications:</b></p><ul><li>
High School Diploma or GED required</li><li>
At least two years of customer service experience required</li><li>
Experience in a veterinary practice (or human medical practice) preferred</li><li>
General computer skills and ability to learn multiple programs</li><li>
Excellent communication skills and the ability to problem solve
</li><li>Ability to handle stressful situations and prioritize tasks effectively</li><li>
Team player, have patience and maintain a positive attitude</li><li>
Must be able to lift up to 30 pounds</li><li>
Schedule is 4 days per week, 10-hour shifts per day</li></ul><p><b>
Compensation and Benefits:</b></p><ul><li><b>
Pay is $18 - $19 per hour (DOE)</b></li><li>
Paid time-off inclusive of sick, personal and vacation</li><li>
401K with company match</li><li>
Medical, Vision and Dental Insurance Plans with multiple options</li><li>
Employer-paid Short-Term Disability and Life Insurance</li><li>
Long-Term Disability option</li><li>
Company-sponsored Employee Assistance Program (Headspace)</li><li>
Progyny-Fertility and Family Building Support</li><li>
LGBTQIA+ support with FOLX HEALTHCARE
</li><li>Sword Digital Musculoskeletal &amp; Physical Therapy Program
</li><li>Referral Bonus Program</li><li>
DailyPay on Demand</li><li>
Employee Discounts for Pet Care</li></ul><div>
</div><div><i>
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while </i><i>empowering the hospital teams in their care</i> for <i>patients</i><i>. One of our goals</i><i> is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.</i></div><div><i>
</i></div><div><i>
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.</i></div></div>

Client Service Representative - Veterinary Receptionist

Heartland Veterinary Partners

<div><p><b>Practice:</b></p>
<div>
We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments.</div><div></div><div><br>
Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.</div>
More about the Role:
<p>
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.</p><p></p><p><br>
Pay $15 - $19</p>
Competencies:
<ul><li><b>Patience &amp; Compassion:</b> Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.</li><li><b>
Collaboration &amp; Teamwork: </b>Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other&rsquo;s ideas.</li><li><b>
Communicating</b>: Conveying instructions to clients and teammates to ensure successful patient care.</li><li><b>
Active Listening: </b>Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.</li><li><b>
Organization Skills</b>: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.</li><li><b>
Client Satisfaction: </b>Ensuring all activities and interactions result in the highest level of client satisfaction.</li></ul>
<p><b>Essential Responsibilities:</b></p>
<ul><li>
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.</li><li>
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.</li><li>
Processes cash, checks, charge card payments and credit account payments.</li><li>
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.</li><li>
Assists in the updating of client/patient files, as needed.</li><li>
Prepares and sends client correspondence.</li><li>
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.</li><li>
Performs a backup of the computer system on a regular basis, as directed.</li><li>
Performs and oversees the performance of posting daily business.</li><li>
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.</li><li>
Answers incoming telephone calls applying proper telephone etiquette.</li><li>
Presents clients with medications, instructions, new client kits and any other take home items.</li><li>
Handles emergency situations with great care, patience, and following established clinic policies and procedures.</li><li>
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.</li></ul>
<p><b>Requirements/Qualifications:</b></p>
<ul><li>
Ability to work on weekends as required</li><li>
High school diploma or equivalent</li><li>
Previous veterinary experience preferred</li><li>
Client satisfaction references preferred</li><li>
Practices OSHA safety techniques including proper PPE</li></ul>
<p><b>Benefits Offered:</b></p>
<ul><li>
Paid time off</li><li>
Health insurance; dental insurance; vision insurance</li><li>
Retirement benefits or accounts</li><li>
Bonus incentive</li><li>
Flexible work schedules</li><li>
Career and professional development</li><li>
Employee Assistance Program</li><li>
Employee Referral Program</li></ul><p></p><p><br>
Benefits offered may vary depending on full or part time employment status according to company policy.</p>
<p><b>Pay Range:</b></p>
USD $15.00 - USD $19.00 /Hr.</div>

Client Service Representative at Callaway County Small Animal Clinic

VCA Animal Hospitals

<div></div><div><div><div><div><div><div>Location</div>
 Ontario, California, United States of America
</div></div><div><div><div>Category</div>
Hospital Support Roles
</div></div><div><div><div>Job Id</div>
R-234894
</div></div><div><div><div>Job Type</div>
Full time</div></div></div></div></div><div></div>
<br><div><p>If you are interested in working an <b><i>overnight position </i></b>in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 10 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.</p><p>
SUMMARY:</p><p>
As part of the Client Service Representative Team, you will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.</p><p><i>
As a CSR, you must be a self-starter with a strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, and have outstanding communication skills.</i></p><p></p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><ul><li>
Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.</li><li>
Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances</li><li>
Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner</li><li>
Accurately posts all payments paid at the time of service to the patient&rsquo;s account.</li><li>
Audits and balances daily payment totals to treatment/s received or being received to a patient.</li><li>
Reviews and finalizes patient accounts prior to the close of the work day, with time permitting</li><li>
Must maintain professional and courteous relationships with all team members at all times.</li><li>
Must have predictable and consistent attendance and follow all attendance and lunch policies</li><li>
Alerts department manager of any issues needing further research.</li></ul><p></p><p>
Secondary Responsibilities:</p><ul><li>
Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.</li><li>
Utilizes the correct coding initiative when billing for multiple services during the same encounter</li><li>
Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.</li><li>
Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies. IE Helping the client apply for Care Credit.</li><li>
Utilizes various coding and billing references to resolve complex billing scenarios.</li><li>
Consistently follows internal coding and billing protocols and policies.</li><li>
Demonstrates a commitment to expand coding &amp; billing knowledge by participating in various continuing education opportunities each year.</li><li>
Demonstrates a positive willingness to take on additional assignments and responsibilities.</li><li>
Assisting CSRs and other Coordinators when needed.</li></ul><p></p><p>
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.</p><p></p><p><b><i>
This is an OVERNIGHT position. Starting times for this postions will be 7p or later</i></b></p><p><b><br>
Compensation: $18 -$20/ hour </b>Compensation is negotiable based on education, experience, and other relevant credentials. <b>$2/hr Shift differential available for weekend and later hours</b><br>
<br>
BENEFITS:<br>
<br>
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!</p><p><b>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.</b></p><p>
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!<br>
<br>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)<br>
<br>
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p></div>

Client Service Representative - OVERNIGHT

<div></div><div><div><div><div><div><div>Location</div>
 Ontario, California, United States of America
</div></div><div><div><div>Category</div>
Hospital Support Roles
</div></div><div><div><div>Job Id</div>
R-234890
</div></div><div><div><div>Job Type</div>
Full time</div></div></div></div></div><div></div>
<br><div><p>If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 10 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.</p><p>
SUMMARY:</p><p>
As part of the Client Service Representative Team, you will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.</p><p><i>
As a CSR, you must be a self-starter with a </i><i>strong attention to detail, ability to work in fast-paced environment, be able to handle diffi</i><i>strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, and have outstanding communication skills.</i><i>cult cases and clients, and have outstanding communication skills.</i></p><p></p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><ul><li>
Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.</li><li>
Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances</li><li>
Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner</li><li>
Accurately posts all payments paid at the time of service to the patient&rsquo;s account.</li><li>
Audits and balances daily payment totals to treatment/s received or being received to a patient.</li><li>
Reviews and finalizes patient accounts prior to the close of the work day, with time permitting</li><li>
Must maintain professional and courteous relationships with all team members at all times.</li><li>
Must have predictable and consistent attendance and follow all attendance and lunch policies</li><li>
Alerts department manager of any issues needing further research.</li></ul><p></p><p>
Secondary Responsibilities:</p><ul><li>
Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.</li><li>
Utilizes the correct coding initiative when billing for multiple services during the same encounter</li><li>
Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.</li><li>
Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies. IE Helping the client apply for Care Credit.</li><li>
Utilizes various coding and billing references to resolve complex billing scenarios.</li><li>
Consistently follows internal coding and billing protocols and policies.</li><li>
Demonstrates a commitment to expand coding &amp; billing knowledge by participating in various continuing education opportunities each year.</li><li>
Demonstrates a positive willingness to take on additional assignments and responsibilities.</li><li>
Assisting CSRs and other Coordinators when needed.</li></ul><p></p><p>
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.</p><p><b>
Compensation: $18 -$20/ hour </b>Compensation is negotiable based on education, experience, and other relevant credentials. <b>$2/hr Shift differential available for weekend and later hours</b><br>
<br>
BENEFITS:<br>
<br>
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!</p><p><b>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.</b></p><p>
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!<br>
<br>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)<br>
<br>
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p></div>

Client Service Representative

Sierra Veterinary Hospital

<p><b>Serra Veterinary Hospital &ndash; Sunnyvale, CA</b><br/><i>Private Veterinary Practice</i></p><p><b>About Us</b><br/>Serra Veterinary Hospital is a private veterinary practice that has proudly served the Sunnyvale and surrounding communities for decades. We are dedicated to providing high-quality veterinary medicine paired with friendly, compassionate service. Our family‑oriented team values kindness, professionalism, integrity, and teamwork, and we believe every staff member is a leader and an essential part of our healthcare delivery team. Our goal is to create a positive, welcoming experience for both clients and their pets while nurturing the human&ndash;pet bond.</p><p><b>Position Overview</b><br/>Serra Veterinary Hospital is seeking a Full-Time Client Service Representative (CSR) to join our family‑oriented staff. This role is the first point of contact for our clients and plays a vital role in ensuring each visit is smooth, informative, and positive. The ideal candidate is friendly, dependable, empathetic, and thrives in a fast‑paced, team‑focused environment. Previous veterinary or medical front office experience is preferred, but we are willing to train the right candidate with a strong customer service background.</p><p><b>Schedule Expectations</b></p><ul><li>Weekday schedule (Monday&ndash;Friday)</li><li>No weekend shifts</li><li>Full-time, consistent hours during regular business operations</li></ul><p><b>Key Responsibilities</b></p><ul><li>Greet clients and patients warmly, creating a calm and welcoming environment</li><li>Answer incoming phone calls, schedule appointments, and respond to client questions with professionalism and compassion</li><li>Communicate clearly with clients regarding services, appointments, and hospital policies</li><li>Support veterinarians and technical staff by ensuring smooth client flow and accurate communication</li><li>Maintain accurate client and patient records</li><li>Handle payments and checkout procedures with attention to detail</li><li>Uphold Serra Veterinary Hospital&rsquo;s commitment to exceptional client care and teamwork</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Veterinary or medical customer service experience preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service focus with the ability to remain calm in emotional situations</li><li>Reliable, professional, and team‑oriented attitude</li><li>Ability to multitask and stay organized in a busy clinical environment</li><li>Genuine love for animals and respect for the human&ndash;pet bond</li></ul><p><b>Benefits</b></p><ul><li>Paid Time Off (PTO)</li><li>Health care benefits</li><li>Employee pet care benefits</li><li>Stable, full-time position in an established private practice</li><li>Supportive, family‑oriented work environment</li></ul><p><b>Why Join Serra Veterinary Hospital?</b></p><ul><li>Join a compassionate, close‑knit team that truly values one another</li><li>Work in a respected private practice with a long-standing community presence</li><li>Enjoy a weekday-only schedule with weekends off</li><li>Make a meaningful difference in the lives of pets and their families every day</li></ul><p><b>Location</b><br/>Serra Veterinary Hospital<br/>520 W Fremont Ave<br/>Sunnyvale, CA 94087</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Full-Time Client Service Representative (CSR)

Combs Veterinary Clinic

<div><p><b>Client Service Representative
</b></p><p><b>Combs Veterinary Clinic</b> is a progressive small 2-3 doctor animal clinic on the West side of Bloomington, IN, is looking for a <b>Client Service Representative</b>.</p><p>
At Combs Veterinary Clinic, our team is small, supportive, and collaborative. We embrace a collaborative approach and are excited to be able to add another CSR to our family. Being a CSR in a veterinary office takes a special kind of person who loves helping both humans and animals alike. You would be responsible for the first and last impression a client makes when visiting our clinic, and it is important that all clients feel welcome, safe, and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way.</p><p>
Thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care!</p><p><b>
Essential Functions and Responsibilities:</b></p><ul><li>
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone</li><li>
Admit patients: ensuring that the patient is weighed, and all information is current</li><li>
Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment</li><li>
Process financial transactions accurately</li><li>
Respond with compassion and empathy in stressful and emotional situations</li><li>
Maintain a clean, stocked lobby and front office area</li><li>
Educate clients on wellness plans, food, and products sold in the waiting room</li><li>
Communicate effectively and efficiently with the Nursing and Vet Team</li><li>
Perform opening and closing procedures, end-of-day reports, and deposits</li><li>
Data Entry: records, client questionnaires, referral information, etc.</li><li>
Distribute mail</li><li>
Ensure that referral letters and lab results go to the corresponding veterinarians</li><li>
Opportunities to learn Veterinary Assistant skills if desired</li></ul><p></p><p><b><br>
Skills and Qualifications:</b></p><ul><li>
One year minimum experience in a veterinary practice required; however candidates with human medical experience may be considered on a case by case basis.</li><li>
Minimum two years of customer service experience required (retail, food and beverage, etc.)</li><li>
Familiarity with Avimark hospital software preferred</li><li>
Computer experience (email usage, word/excel) required for using front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)</li><li>
Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal</li><li>
Knowledge of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.</li><li>
Ability to determine the difference between an emergency and a routine office visit</li><li>
Excellent communication skills with clients and team members</li><li>
Proficient with time management, ability to problem solve, learn, and handle multiple tasks</li><li>
Enthusiastic team player with a patient, friendly, and positive professional attitude</li><li>
Must be able to work seated for a majority of day</li></ul><p><b>
Benefits and Perks:</b></p><ul><li>
Complimentary Short Term Disability
</li><li>Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family</li><li>
Company Sponsored Employee Assistance Program (Headspace)</li><li>
401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment</li><li>
Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents</li><li>
Flexible Spending Account, Health Savings Account or Health Reimbursement Account options</li><li>
United Healthcare Dental Insurance; includes a 100% paid premium option for team members</li><li>
United Healthcare Vision Insurance options</li><li>
Long Term Disability option (paid for by employee)</li><li>
Progyny-Fertility and Family Building Support
</li><li>Team Member Discounts for Pet Care</li><li>
Paid time off-inclusive of sick, personal, and vacation</li><li>
Digital Musculoskeletal Support</li><li>
Referral Bonus Program</li><li>
DailyPay on Demand</li></ul><p>
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.</p></div>

Client Service Representative - Veterinary

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