vice president of customer service

Hofstra University

<div><div><h2 class="jobSectionHeader"><b>Position Details</b></h2>
<div><div><div>Position Information
</div><p></p><div><div><div><div><b>About Hofstra</b></div>
<div>Hofstra University is nationally ranked and recognized as Long Island&rsquo;s largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it&rsquo;s a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We welcome applications from individuals of all backgrounds and experiences and are committed to building a diverse and inclusive community.</div>
</div><br>
<div><div><b>Position Title</b></div> <div>Administrative Assistant to the Vice President for Administration and Chief of Staff</div>
</div><br>
<div><div><b>Position Number</b></div> <div>899703</div>
</div><br>
<div><div><b>Position Category</b></div> <div>Administration</div>
</div><br>
<div><div><b>School/Division</b></div> <div>Office of the President (division)</div>
</div><br>
<div><div><b>Department</b></div> <div>Office of the President</div>
</div><br>
<div><div><b>Full-Time or Part-Time</b></div> <div>Full-Time</div>
</div><br>
<div><div><b>Description</b></div>
<div><div>Reporting to the Vice President for Administration and Chief of Staff, the Administrative Assistant provides high-level administrative, logistical, and organizational support to the Vice President and to the Office of the President. The Administrative Assistant plays a key role in facilitating communication, coordinating Board of Trustees meetings and materials, and assisting with projects and events that advance Hofstra University&rsquo;s strategic priorities.<br>
</div><div>This position requires exceptional attention to detail, professionalism, and the ability to manage multiple complex tasks in a fast-paced environment. The Administrative Assistant interacts regularly with trustees, senior administrators, faculty, staff, and external partners and must demonstrate discretion, proven ability to handle confidential information, sound judgment, and a high level of customer service.<br>
<br>
Responsibilities include, but are not limited to:<br>
</div><div><b>Administrative Support for the Vice President for Administration and Chief of Staff</b></div><ul>
<li>Provides direct administrative and logistical support to the Vice President for Administration and Planning and Chief of Staff, including managing the calendar, travel, correspondence, and meeting coordination.</li>
<li>Coordinates preparation, logistics and organization of materials for all meetings of the Board of Trustees and its committees, including scheduling, record keeping, and distribution of electronic and printed materials, ensuring timely delivery of materials and adherence to confidentiality and governance standards.</li>
<li>Assists in the preparation of briefings, reports, presentations, and communications.</li>
<li>Coordinates follow-up on initiatives, action items, and communications on behalf of the Vice President.</li>
<li>Maintains organized systems for managing confidential information and departmental records.</li>
<li>Assists with special projects and initiatives as assigned by the Vice President or the President.</li></ul><p></p><div><br>
</div><div><b>
Office of the President Support</b></div><ul>
<li>Provides high level customer service as front line reception in the Office of the President</li>
<li>Works collaboratively with staff in the Office of the President to support day-to-day operations.</li>
<li>Partners with other administrative assistants in the President&rsquo;s Office to ensure seamless coverage and coordination of schedules, travel and reimbursements, correspondence, and special projects.</li>
<li>Provides logistical and event support for University-wide and presidential events, including Commencement, Board functions, and campus celebrations.</li>
<li>Maintains effective communication and collaboration with administrative units across the University.</li></ul><div><br>
</div><div><b>
Other Responsibilities</b></div><ul><li>
Performs related duties as assigned.</li></ul></div>
</div><br>
<div><div><b>Qualifications</b></div>
<ul><li>Bachelor&rsquo;s degree required.</li>
<li>Minimum of three years of progressively responsible administrative experience, preferably in higher education.</li>
<li>Exceptional organizational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.</li>
<li>Strong interpersonal skills and the ability to work effectively with diverse constituencies including trustees, administrators, faculty, and staff.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and comfort with new technologies and platforms.</li>
<li>Ability to work occasional evenings or weekends to support Board meetings and university events.</li>
</ul>
</div><br>
<div><div><b>Preferred Qualifications</b></div>
<ul><li>Experience working in a senior administrative or executive office environment.</li>
<li>Prior experience supporting a governing board or executive leadership team.</li>
</ul>
</div><br>
<div><div><b>Special Instructions</b></div>
</div><br>
<div></div><div><div><b>Deadline</b></div> <div>Open Until Filled</div>
</div><br>
<div><div><b>Date Posted</b></div> <div>10/24/2025</div>
</div><br>
<div><div><b>EEO Statement</b></div>
<div>Hofstra University is an equal opportunity employer and is committed to extending equal opportunity in employment to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, physical or mental disability, marital or veteran status or any other characteristic protected by law.</div>
</div><br>
<div><div><b>Salary/Salary Range</b></div> <div>$75,000 - $80,000</div>
</div><br>
</div></div></div><div><div>Additional Information
<div><i>Hofstra University provides the above salary* as a good faith estimate of the starting pay range which considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and education. In addition to the salary offered, we offer a collegial and inclusive culture, and a benefits program which includes generous paid time off, paid holidays, tuition remission for employees and eligible dependents, and a retirement plan with University contributions.</i><br>
<i>
</i><br>
<ul><li><i>Salary ranges indicated for positions covered under a Collective Bargaining Agreement are in accordance with the CBA.</i></li></ul></div></div></div></div></div></div><p></p>

Administrative Assistant to the Vice President for Administration and Chief of Staff

Findr DXB ( Dream Jobs HR Consultant LLC)

<div>
 <p>
  The job holder will be responsible for developing, continuously improving, and delivering exceptional customer service in a BTS (Built to sell) environment to enhance customer experience and, in turn, enable customer loyalty and retention.
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  <strong>
   Key Accountabilities:
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 <ul>
  <li>
   Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled promptly and professionally.
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  <li>
   Manage all customer service-related matters, including after-sales and sales operations, handover, and beneficial occupation processes. Proactively address any community management challenges that may arise, ensuring effective resolution and Customer satisfaction.
  </li>
  <li>
   Create and implement efficient and balanced workflows that maximise efficiency and produce high service quality and customer satisfaction, improving NPS (Net Promoter Score), CSAT (Customer Satisfaction), or other Customer Metrics.
  </li>
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   Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitative processes are aligned with business standards.
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   Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.
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   Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frameworks, policies and procedures underpinned by DOA's (Delegation of Authority).
  </li>
  <li>
   Develop and implement strategies to improve customer satisfaction, loyalty, and retention. This includes creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.
  </li>
 </ul>
</div>


Director of Customer Service

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Objective:
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 <br/>
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
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 <br/>
 Key Responsibility:
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 Customer Relationship Management
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 <ul>
  <li>
   Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
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   Maintain up-to-date customer records, delivery status reports, and order documentation.
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   Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
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  </li>
 </ul>
 Operational Support &amp; Coordination
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 <ul>
  <li>
   Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
  </li>
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   Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
  </li>
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   Follow up on open service requests and ensure escalations are handled promptly.
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   <br/>
  </li>
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 Service Quality &amp; Communication
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   Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
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   Update customers proactively on order status, stock availability, or delivery timelines.
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   Support the preparation of customer service KPIs and periodic service-level reports.
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  </li>
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 Continuous Improvement
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   Recommend process enhancements and digital tools to improve service response and customer satisfaction.
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   Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
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   Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
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  </li>
 </ul>
 Desired Experience:
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  <li>
   1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
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   Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
  </li>
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   Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
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  <li>
   Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
  </li>
 </ul>
</div>


Executive - Customer Service

Ministry of Education Dubai

<br><b>Job Description</b><br>Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership.<br>Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market.<br>The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global <b>advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness.<br>Department Definitio</b>n:<br>Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels.<br><b>Main Job Duties &amp; Responsibilities:</b><br>Call Centre Operations Section:<br>- Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries.<br>- Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction.<br>- Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets.<br>- Provide leadership and support to call center teams through training, coaching, and performance monitoring.<br>- Leverage technology and tools to enhance operational efficiency and automate call center processes.<br>Customer Happiness Centre Operations Section:<br>- Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values.<br>- Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries.<br>- Develop initiatives to improve customer experience and achieve high satisfaction rates.<br>- Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement.<br>- Collaborate with internal departments to resolve systemic issues impacting customer happiness.<br>Service Quality &amp; Continuous Improvements Section:<br>- Develop and implement frameworks for monitoring service quality across all customer service channels.<br>- Define and track Key Performance Indicators (KPIs) to measure and enhance service performance.<br>- Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions.<br>- Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies.<br>- Leverage customer satisfaction surveys and feedback to implement targeted improvements.<br>- Foster a culture of innovation and excellence to consistently improve service delivery and operational performance.<br><b>Skills</b><br>- 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements.<br>- A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field.<br>- Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics).<br>- Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).<br>- Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows.<br>- Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction.<br>- Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction.<br>- Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues.<br>- Leadership: Effective team leadership and management skills, fostering a positive and productive work environment.<br>- Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction.<br>- Speaking, Reading &amp; Writing English &amp; Arabic.<br><br>

Molex

<div><b>Your Job</b><p>
The <b>Executive, Customer Service </b>serves as the primary point of contact for customers, ensuring seamless communication between manufacturing, sales, and logistics teams. This role requires strong problem-solving skills, attention to detail, and the ability to manage customer inquiries efficiently. To be the main point of contact for all order fulfillment activities.</p><p><b>
Our Team</b></p><p>
Global Center of Excellence - Front Office Customer Support team as a Front Office Customer Support representative primary point of contact for all order fulfilment activities, ensuring prompt and efficient responses to inquiries from assigned customer accounts</p><p><b>
What You Will Do</b><br>
<br>
</p><ul><li>Order Process management. Receive, check and process customer orders received on SAP. Follow-up with customers or internal departments on missing or incorrect data.</li><li>
Action requests for order changes with the relevant plants by following customer T&amp;C's when defined or per Molex Financial policy guidelines on: Expedites, Pull-in/push-out, Increase/decrease/cancellation.</li><li>
Analyze forecast demand against actual orders for all scheduling agreements and give feedback to customers, where the agreed parameters have been exceeded. The assigned responsibility may also include VMI customer where coordination required on the transition from an order driven customer to a consignment customer following the proper consignment guidelines. Coordinate relevant actions with Supply Chain, Sales and customer. Need to refer to Global VMI Key Criteria for VMI approval and adjust the appendix in coordination with the Contract Specialist/VMI Analyst. This also includes close follow up to ensure proper consumption billing and to perform hub inventory reconciliation as required.</li><li>
Shipping management. Co-ordination of any special shipping arrangement with the manufacturing locations/divisions, freight companies and warehouse as relevant. This will cover activities such as: Premium freight, agreement on freight cost liability and drop shipments.</li><li>
Complaint Handling (Quality Notifications and Dispute Management). Process customer complaints on the SAP system per the company guidelines. Co-ordinate relevant corrective actions with customer, sales engineers and plants to replace defect products and close the issue by providing 8D reports, credit notes etc. Maintain customer websites where requested.</li></ul><p><b>
Who You Are (Basic Qualifications)</b></p><p></p><ul><li>
Graduate/ Masters (Specialized in Commerce /supply chain /operations) with 2+ years Customer Service experience is desirable, preferably gained in electronic industry.</li><li>
Knowledge of Order Process management</li><li>
Knowledge of SAP / ERP system .</li><li>
Excellent communication and interpersonal skills.</li><li>
Working experience in Microsoft Suites (Excel, outlook, PPT)</li><li>
Clear understanding of manufacturing operation.</li></ul><p><b>
What Will Put You Ahead</b></p><p></p><ul><li>
Front office customer support activities.</li><li>
The ideal candidate will demonstrate team work, pro-activeness, and flexibility in supporting business needs.</li><li>
The candidate will have an organized approach, is expected to work independently in a highly pressure environment.</li></ul><p>
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.</p><p><b>
Who We Are</b></p><p>
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.</p><p>
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.</p></div>

Executive, Customer Service

Monument Health

<div><p>Current Employees:</p><p><b><br>
</b></p><p></p><p><b>Primary Location
</b></p>Rapid City, SD USA
<p></p><p><b>Department
</b></p>RCH Executive Management
<p></p><p><b>Scheduled Weekly Hours
</b></p>40
<p></p><p><b>Starting Pay Rate Range
</b></p>$22.41 - $28.01
<p>(Determined by the knowledge, skills, and experience of the applicant.)
</p><p></p><p><b>Job Summary
</b></p>Provide high-level administrative support for the Vice President or President, assigned Department Directors, and or Management personnel by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, answering phones, receiving visitors, arranging conference calls, preparing for Board meetings, and scheduling meetings.
<p></p><p>Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
</p><p></p><p>*Supportive work culture
</p><p>*Medical, Vision and Dental Coverage
</p><p>*Retirement Plans, Health Savings Account, and Flexible Spending Account
</p><p>*Instant pay is available for qualifying positions
</p><p>*Paid Time Off Accrual Bank
</p><p>*Opportunities for growth and advancement
</p><p>*Tuition assistance/reimbursement
</p><p>*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)
</p><p>*Flexible scheduling
</p><p></p><p><b>Job Description
</b></p><p>Essential Functions:
</p><ul><li>Provides administrative support to the Vice President, assigned management staff, and committees, and task forces as assigned by the Vice President. May be called upon for other projects or duties as assigned.
</li><li>Functions as a liaison with staff and other business representatives, relaying information or determining response/status on behalf of relevant Vice President and assigned department directors.
</li><li>Coordinates supervisor&rsquo;s calendar, schedules meetings, coordinates meeting logistics and prepares materials. Schedules and coordinates appointments, meetings, audioconferences, webinars, etc. utilizing appropriate scheduling processes including personal communication with key participants and/or their assistants to ensure there are no conflicts with key participants
</li><li>Develops and maintains division and/or department filing systems, including an effective filing system for managed contracts, contacts and correspondence.
</li><li>Coordinates all activities involved in the preparation of correspondence, minutes, and communication, including responses to correspondence containing routine inquiries, pulling and incorporating appropriate information into the correspondence. Proofreads correspondence from the Vice President and assigned management staff, editing to ensure clarity and accuracy prior to submittal and/or distribution.
</li><li>Screens and refers incoming phone calls and visitors to ensure that accurate and time communication is facilitated and that the division and its departments are represented in a positive manner.
</li><li>Coordinates travel arrangements and documentation including reconciliation of expenses as assigned by the Vice President.
</li><li>Keeps the supervisor apprised of potential problems or concerns.
</li><li>Processes check requests and expense reimbursement related to risk management payments.
</li><li>Maintains office supply inventories and office equipment maintenance to provide adequate supply inventory and functional equipment.
</li><li>All other duties as assigned.
</li></ul><p></p><p><b>Additional Requirements
</b></p><p>Required:
<br>
Education - High School Diploma/GED Equivalent in General Studies
<br>
<br>
Preferred:
<br>
Experience - 1+ years of Administrative Experience; 1+ years of Microsoft Office Word Excel and PowerPoint Experience
<br>
Education - Bachelors degree in Related Field
</p><p></p>Physical Requirements:
<br>
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
<p></p><p><b>Job Category
</b></p>Administration
<p></p><p><b>Job Family
</b></p>Administrative Assistance
<p></p><p><b>Shift
</b></p><p></p><p><b>Employee Type
</b></p>Regular<br>
<br>
<p></p>10 Monument Health Rapid City Hospital, Inc.
<p></p><p><b>Make a difference </b>. <i>Every day.
</i></p><p></p><p><b>Monument Health is </b><b>an Equal </b><b>Opportunity/Affirmative </b><b>Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.</b></p></div>

Executive Assistant

Hidesign India Private Limited

<p>Designation: Customer Care Executive</p><p>Location:- Hidesign corporate office, Pondicherry</p><p>Educational Qualification: Graduate/MBA / PGDM or any relevant degree</p><p>Preferable: Female candidates</p><p>Experience: Freshers - 2yrs</p><p>Package: Up to 18K</p><p>Responsibilities:</p><ul><li>Acknowledging and responding to customer queries and complaints.</li><li>Coordinating with the sales teams, logistics/ warehouse teams and the customer to resolve issues.</li><li>Operations calling: Morning need to call all stores and remind to process pending orders. (Website and marketplace).</li><li>Checking about pickups, calling logistics partners to pick up Omni orders from stores. (Website and marketplace)</li><li>Revenue generation through calling customers who have abandoned Shopping cart on website.</li><li>Marketplace ticket tracker data entry of ticket ID, Status and remarks</li></ul><p>Required:</p><ul><li>Good communication</li><li>Must understand fashion</li><li>Good in writing emails</li><li>Hindi speaking is a must</li></ul><p>Interested share your cv : mercy@hidesign.com</p><p>Job Type: Full-time</p><p>Pay: &#8377;13,000.00 - &#8377;18,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience in customer care (handling customer over calls)?</li><li>How many years of experience you have into customer care ?</li><li>what is your current inhand salary per month?</li></ul><p>Work Location: In person</p>

Executive - Customer Care

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