vip guest relations

Hilton

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

<div>
 A Guest Relations Officer engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
 </li>
 <li>
 Be responsible for special room assignments and suite occupancies
 </li>
 <li>
 Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
 </li>
 <li>
 Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
 </li>
 <li>
 Manage the Guest Relations Desk in the hotel lobby
 </li>
 <li>
 Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
 </li>
 <li>
 Maintain the inventory of Guest amenities
 </li>
 <li>
 Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
 </li>
 <li>
 Computer literate and able to navigate through Company systems
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Guest relations experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Proven ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Conflict resolution experience
 </li>
 <li>
 Cash handling experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Officer

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

<div>Guest Relations Manager - German Speaking
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - German Speaking

ACCOR

<ul> <li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li> <li>Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service</li> <li>Meet and greet VIP guests personally</li> <li>Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li> <li>Prepare compendiums prior guest arrival and check-into system if necessary</li> <li>Maintain close contact with Airport Concierge for new arrivals and departures</li> <li>Update and maintain repeat guest history system</li> <li>Promote Inter-Hotel sales and in-house facilities</li> <li>Send prepared welcome cards and amenities to room prior to guest arrival</li> <li>Attend to special requests by guests</li> <li>Handle guest complaints and refer them as necessary, follow up on corrective action</li> <li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li> <li>Prepare requisitions for amenities on a timely basis</li> <li>Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations</li> <li>Adhere to OH&amp;S policies and procedures</li> <li>Performs related duties and special projects assigned</li> </ul>

Guest Relations Agent

Melia hotels international

The world is yours with Meli 
 
 Discover a boundless path at Meli , where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 
 
 Discover some of the benefits we offer: 
 
<ul>
 <li> My Meli Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. </li>
</ul>
 
<ul>
 <li> My Meli Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. </li>
</ul>
 
 Be proud to belong to Meli as we are proud of you 
 
Located in the iconic Opus by Omniyat, ME Dubai is the first ME by Meli hotel in the Middle East and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet.
 
As a Concierge at ME Dubai, you will play a key role in delivering exceptional, personalized guest experiences that reflect the distinctive ME by Meli lifestyle. You will be responsible for managing the daily operations of the front hall, supervising runners, doormen, and valet staff to ensure a seamless and stylish arrival experience. With a deep knowledge of Dubai s cultural and luxury offerings, you will curate bespoke itineraries, handle VIP arrangements, and coordinate special requests with precision and discretion. Your role requires strong communication skills, leadership, and attention to detail, as well as the ability to maintain accurate guest profiles and collaborate effectively across departments. Upholding the highest standards of service, safety, and presentation, you will be instrumental in creating lasting impressions and maintaining the elevated brand image of ME Dubai.
 
 At Meli we are all VIP 
 
 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want. 
 
 Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

Concierge

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">DIRECTOR OF VIP RELATIONS</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose:
As the Director of VIP Relations, you will play a pivotal role in shaping and enhancing the experience of The Ned&rsquo;s most high-profile audiences, including Ned&rsquo;s Club members, government stakeholders, and hotel VIP guests. This role blends strategic relationship management with refined hospitality expertise, ensuring a consistent, elevated experience that reflects the values and standards of The Ned&rsquo;s Club and The Ned Doha. 
You will lead initiatives that strengthen engagement within the Ned&rsquo;s Club, while also cultivating and managing high-level government relations and overseeing the personalized care of VIP hotel guests. Leveraging your background in luxury service environments, diplomacy, and stakeholder engagement, you will drive member retention and acquisition, deepen institutional partnerships, and act as a key liaison for VIP clientele. 
Duties and Responsibilities: 
VIP Guest &amp; Member Relations<ul><li>
Serve as the primary point of contact for The Ned&rsquo;s most high-profile audiences, including club members, government representatives, and VIP hotel guests.</li><li>
Lead the delivery of personalized guest experiences across all touchpoints, ensuring discretion, attentiveness, and excellence in service.</li><li>
Conduct tailored show rounds and consultations for prospective members and government stakeholders, articulating the club&rsquo;s value proposition and offerings.</li><li>
Maintain detailed guest and member profiles using Salesforce CRM or equivalent platforms to ensure continuity, personalization, and strategic follow-up.</li><li>
Report on key engagement metrics including satisfaction scores, member retention, and VIP feedback.</li></ul> 
Government &amp; Institutional Relations<ul><li>
Proactively develop and maintain strong relationships with key government entities and diplomatic institutions.</li><li>
Represent The Ned in official communications, high-level briefings, and strategic meetings to ensure alignment with local protocols and cultural expectations.</li><li>
Coordinate visits, events, and experiences that cater to government and official guests, ensuring compliance and a polished representation of the brand.</li></ul> 
Strategic Partnerships<ul><li>
Build and manage relationships with premium brands, embassies, cultural institutions, and key local stakeholders to enhance The Ned&rsquo;s Club and the Ned visibility and reputation.</li><li>
Design and execute joint activations, partnerships, and private events that provide value to members and VIP guests.</li><li>
Act as a brand ambassador at luxury and government-focused forums, industry events, and high-profile gatherings.</li></ul> 
Event &amp; Experience Management<ul><li>
Work with internal events and operations teams to curate bespoke experiences for members and VIPs, ensuring alignment with The Ned&rsquo;s brand and service standards.</li><li>
Host and oversee high-touchpoint events, ensuring all aspects, from guest list to execution, meet expectations for exclusivity and quality.</li><li>
Collaborate cross-functionally with F&amp;B and marketing to deliver seamless, high-impact events and activations.</li></ul> 
Contract &amp; Membership Oversight<ul><li>
Oversee all aspects of VIP and Ned&rsquo;s Club membership agreements, from onboarding and renewals to upgrades and compliance.</li><li>
Ensure timely and accurate processing of memberships and maintain meticulous documentation in line with company policy.</li><li>
Guide new VIP members through a smooth and personalized onboarding process, including welcome communications, orientation, and access setup.</li></ul> 
Strategic &amp; Operational Collaboration<ul><li>
Work closely with marketing and sales teams to shape messaging, campaigns, and content that resonate with VIP audiences and government stakeholders.</li><li>
Analyse trends across member and guest engagement, providing insights to support strategic decision-making and service enhancement.</li><li>
Uphold The Ned&rsquo;s brand standards and hospitality ethos in all interactions, ensuring consistency across departments and guest journeys.</li></ul> 
Qualifications &amp; Competencies:<ul><li>
7+ years of experience in luxury hospitality, VIP client relations, government liaison, or private membership environments, with at least 3 years in a senior or director-level role.</li><li>
Demonstrated success in managing high-profile relationships, including government entities, UHNW individuals, and premium brand partners.</li><li>
Strong experience in strategic event planning and guest experience design, particularly within members-only clubs, luxury hotels, or diplomatic settings.</li><li>
Proven ability to lead cross-functional collaboration and elevate brand reputation through thoughtful relationship building and high-impact activations.</li><li>
In-depth understanding of contract management, compliance processes, and CRM platforms (Salesforce preferred) to support VIP member and guest lifecycles.</li><li>
Outstanding interpersonal, diplomatic, and communication skills, with the presence and confidence to represent the brand at the highest levels.</li><li>
Commercially astute, with a strong grasp of luxury positioning, cultural nuance, and client expectations in a regional and international context.</li><li>
Technologically proficient in CRM systems and Microsoft Office Suite; comfortable with data-driven decision-making.</li><li>
Flexibility to work evenings, weekends, and host events as needed, aligned with the schedules of VIP guests and official stakeholders.</li><li>
Fluency in English and Arabic is essential.</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

DIRECTOR OF VIP RELATIONS

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