virtual customer assistant

Bridge 2 Studio

Looking for Virtual Assistant (Shopify Brand Operations)Model: Dropshipping (5 Stores)Overview: We are hiring a Mid-Level Shopify Virtual Assistant to manage daily operations across multiple Shopify stores. The ideal candidate has hands-on experience with Shopify backend, product listing updates, order fulfillment, and customer service. This is a detail-oriented operational role requiring strong communication, proactive follow-ups, and the ability to stay on top of chargebacks, delivery proof, and customer queries. Training, SOPs, and tools will be provided. We use multiple software solutions and AI tools to streamline workflows.Key Responsibilities:<ul><li>Store &amp; Product ManagementManage 5 Shopify stores (1 store with ~2,000 SKUs; others with 200&ndash;500 SKUs each).</li><li>Edit and update product listings as needed (pricing, descriptions, variants, images).</li><li>Use AI for listing optimization and minor copy updates (prompt-based).</li><li>Fulfillment &amp; Order Tracking.</li><li>Oversee daily fulfillment across all stores.</li><li>Communicate with suppliers, update tracking, ensure timely delivery.</li><li>Maintain accurate logs of fulfilled, pending, and delayed orders.</li><li>Chargeback &amp; Dispute Handling.</li><li>Prepare and submit chargeback evidence (delivery proof, customer communication, tracking).</li><li>Maintain a high chargeback success rate via organized documentation.</li><li>Handle customer emails, inquiries, refunds, and replacements.</li><li>Respond within 24 hours or sooner.</li><li>Maintain professional and clear communication with U.S. customers.</li></ul>Reporting &amp; Communication:<ul><li>Submit a Daily End-of-Day Report covering.</li><li>Orders handled.</li><li>Issues resolved.</li><li>Pending matters.</li><li>Chargeback updates.</li><li>Maintain round-the-clock communication when critical updates arise.</li><li>General Tasks</li><li>Basic social media oversight (Instagram, brand awareness updates).</li><li>Request reviews from customers where applicable.</li><li>Support internal teams with operational tasks as needed.</li></ul>Requirements: <ul><li>Mid-level Shopify experience (must NOT be a beginner).</li><li>Strong understanding of order fulfillment, tracking, and drop shipping workflows.</li><li>Comfortable using AI tools (GPT) for accuracy-focused tasks.</li><li>Excellent written English and customer service etiquette.</li><li>Highly organized with strong follow-up discipline.</li><li>Fast learner and able to use multiple software tools efficiently.</li></ul>KPIs:<ul><li>24-hour customer response time.</li><li>Accurate daily fulfillment.</li><li>Chargeback win percentage.</li><li>Clean, clear daily EOD reporting.</li><li>Proactive communication with management.</li></ul>What we provide:<ul><li>Full training &amp; familiarization</li><li>Access to all tools, AI workflows, and store SOPs</li></ul>Experience: At least 1 yearLocation: Remote - Karachi, PakistanShift Timings: 03 PM - 11 PMPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: Remote

Virtual Assistant (Shopify Brand Operations)

SEO Agency

We are hiring a skilled and responsible Senior Amazon Virtual Assistant (VA) to manage and grow our Amazon seller account. The candidate will be responsible for handling product listings, order processing, customer support, and maintaining account health in compliance with Amazon policies. This role requires attention to detail, problem-solving skills, and prior experience with Amazon Seller Central.Key Responsibilities Product Listing &amp; Optimization<ul><li>Create, upload, and manage product listings on Amazon Seller Central</li><li>Write SEO-friendly titles, bullet points, and descriptions (policy-compliant)</li><li>Perform keyword research and optimize listings for ranking</li><li>Manage product variations (size, color, etc.)</li><li>Update product images, pricing, and details</li></ul>Order &amp; Inventory Management<ul><li>Monitor daily orders and ensure timely processing</li><li>Track shipments and update order statuses</li><li>Manage inventory levels and prevent stock outs</li><li>Coordinate with suppliers or warehouse team</li></ul>Customer Support<ul><li>Respond to customer messages within 24 hours</li><li>Handle returns, refunds, and A-to-Z claims</li><li>Resolve customer complaints professionally</li><li>Maintain high seller ratings and feedback</li></ul>Account Health Management<ul><li>Monitor account health dashboard regularly</li><li>Fix suppressed or inactive listings</li><li>Handle policy warnings, violations, and appeals</li><li>Ensure compliance with Amazon rules and guidelines</li></ul>Marketing &amp; Sales Growth<ul><li>Run and manage basic Amazon PPC campaigns</li><li>Conduct competitor and market research</li><li>Optimize listings to improve conversion rates</li><li>Plan promotions, discounts, and deals</li></ul>Reporting &amp; Performance Tracking<ul><li>Prepare daily/weekly sales reports</li><li>Analyze product performance and trends</li><li>Suggest improvements for growth and scaling</li></ul>Requirements &amp; Qualifications Experience<ul><li>Minimum 3 to 5 years experience with Amazon Seller Central</li><li>Proven experience in product listing and account handling</li><li>Experience in apparel/fashion category is a PLUS</li></ul>Technical Skills<ul><li>Strong knowledge of Amazon listing SEO</li><li>Understanding of Amazon policies and guidelines</li><li>Experience with PPC (basic to intermediate)</li><li>Familiarity with tools like Helium 10, Jungle Scout (optional)</li><li>Basic knowledge of Excel or Google Sheets</li></ul>Soft Skills<ul><li>Excellent attention to detail</li><li>Strong communication skills (English required)</li><li>Problem-solving mindset</li><li>Ability to work independently</li><li>Time management and multitasking</li></ul>Job Details<ul><li>Job Type: (Full-time) onsite</li><li>Working Hours: 09:00 am to 06:00 pm</li><li>Salary: 80,0000 to 120000</li></ul>Benefits : Yearly Bonus | Increments | Outdoor Activity | Medical | Fuel AllowancePreferred Candidate<ul><li>Experience managing USA marketplace</li><li>Knowledge of Amazon policies (listing, account health, compliance)</li><li>Experience in clothing, jackets, or fashion niche</li><li>Ability to handle multiple tasks efficiently</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: On the road

AMAZON VIRTUAL ASSISTANT - Karachi

Mars BPO

Job Overview: We are currently hiring Customer Sales Representatives who are confident, persuasive, and eager to build a career in sales. This role involves interacting with customers, promoting services, and achieving sales targets.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li><li>Respond to customer inquiries and resolve issues efficiently.</li><li>Follow company guidelines and quality standards.</li><li>Work with team members to ensure customer satisfaction</li></ul>Requirements:<ul><li>Good English communication skills (spoken and written)</li><li>Basic computer knowledge</li><li>Ability to work night shifts</li><li>Strong problem-solving and interpersonal skills</li><li>Prior CSR or call center experience is a plus</li></ul>What We Offer:<ul><li>Market-competitive salary</li><li>Friendly and professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:00 PM to 4:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Voice Agents

Flowdesk BPO

We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.Requirements:Fluent in English (speaking &amp; writing)Ready to undergo eBay trainingHandle store operations, customer service, and virtual assistant tasks.Good communication and client-handling skillsPerks: Full training provided Work from officeOpportunity to grow in e-commerce &amp; international client handlingApply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Client Relations & ECOM Specialist (Female)

dTecherz

Do you have a experience in sales and technology? Do you have excellent communication skills and enjoy engaging with customers? We are hiring motivated individuals to join our team as Chat Bot Sales expert for our night shiftResponsibilities:<ul><li>Engage with potential customers through chatbot platforms to promote products and services offered by Us.</li><li>Respond promptly to customer inquiries, provide accurate information, and assist them with their needs.</li><li>Develop a strong understanding of our products and services to effectively communicate their features and benefits to customers.</li><li>Meet or exceed sales targets and goals set by the company.</li><li>Maintain a high level of professionalism and customer service at all times.</li><li>Keep accurate records of interactions and transactions with customers using our CRM software.</li><li>Continuously learn and stay updated on industry trends, product knowledge, and sales techniques.</li></ul>Requirements:<ul><li>Minimum 1 year of experience.</li><li>Excellent communication skills, both written and verbal, with a strong command of the English language.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Sales-oriented mindset with a passion for exceeding targets and goals.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Must be available to work the night shift from 9:00 PM to 6:00 AM.</li></ul>Job Type: Part-timePay: Rs7,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>What is your current location in Karachi?</li><li>How would you rate your proficiency in the English language?</li></ul>Education:<ul><li>High School (Required)</li></ul>Work Location: In person

Fresh Chatbot Sales (Twitter, Discord, Facebook and Instagram)

Do you have a experience in sales and technology? Do you have excellent communication skills and enjoy engaging with customers? We are hiring motivated individuals to join our team as Chat Bot Sales expert.Responsibilities:<ul><li>Engage with potential customers through chatbot platforms to promote products and services offered by Us.</li><li>Respond promptly to customer inquiries, provide accurate information, and assist them with their needs.</li><li>Develop a strong understanding of our products and services to effectively communicate their features and benefits to customers.</li><li>Collaborate with the sales team to identify and pursue sales opportunities.</li><li>Meet or exceed sales targets and goals set by the company.</li><li>Maintain a high level of professionalism and customer service at all times.</li><li>Keep accurate records of interactions and transactions with customers using our CRM software.</li></ul>Requirements:<ul><li>Minimum 1 year of experience</li><li>Excellent communication skills, both written and verbal, with a strong command of the English language.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Sales-oriented mindset with a passion for exceeding targets and goals.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Previous experience in sales, customer service, or a related field is a plus but not required.</li><li>Must be available to work the night shift from 9:00 PM to 6:00 AM.</li></ul>Job Type: Part-timePay: Rs7,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>What is your current location in Karachi?</li><li>How would you rate your proficiency in the English language?</li><li>Are you currently employed? If so, what is the primary motivation behind your interest in exploring new opportunities?</li><li>Highest sale target you achieved?</li></ul>Education:<ul><li>High School (Required)</li></ul>Experience:<ul><li>sales: 1 year (Preferred)</li></ul>Work Location: In person

Experience Chatbot Sales (Twitter, Discord, Facebook and Instagram)

AppedologyPK Recruitment

Job Summary: We are looking for a dynamic and results-driven Sales Manager to lead our Virtual Assistant (VA) staffing sales operations. The ideal candidate will be responsible for driving revenue growth, acquiring new clients, and managing a high-performing sales team. This role requires a strong understanding of staffing solutions, excellent communication skills, and the ability to develop and execute effective sales strategies in international markets.Key Responsibilities:<ul><li>Lead, manage, and motivate the sales team to achieve monthly and quarterly targets</li><li>Develop and execute sales strategies to generate revenue for VA staffing services</li><li>Identify and acquire new clients, particularly in international markets (US, UK, etc.)</li><li>Build and maintain strong relationships with clients and key stakeholders</li><li>Conduct sales meetings, presentations, and product demos for potential clients</li><li>Monitor team performance and provide coaching, training, and feedback</li><li>Maintain and grow a strong sales pipeline of qualified leads</li><li>Collaborate with recruitment and operations teams to ensure smooth service delivery</li><li>Track sales metrics, prepare reports, and present performance updates to management</li><li>Stay updated on market trends, competitor activities, and industry best practices</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field</li><li>Minimum 3&ndash;5 years of experience in sales, preferably in staffing or BPO industry</li><li>Proven experience in managing a sales team</li><li>Experience in selling Virtual Assistant or outsourcing services is a strong plus</li><li>Strong understanding of international client handling (US/UK markets preferred)</li><li>Excellent communication, negotiation, and presentation skills</li><li>Ability to meet targets and work in a fast-paced environment</li></ul>Skills Required:<ul><li>Team Leadership &amp; Management</li><li>Sales Strategy &amp; Execution</li><li>Revenue Generation</li><li>Client Acquisition &amp; Retention</li><li>Communication &amp; Negotiation Skills</li><li>Pipeline Management &amp; CRM Handling</li></ul>Preferred Qualifications:<ul><li>Experience in VA staffing, outsourcing, or recruitment industry</li><li>Exposure to freelance platforms (Upwork, Fiverr) or B2B sales channels</li><li>Familiarity with CRM tools (HubSpot, Salesforce, etc.)</li></ul>Compensation: Market competitive salary with attractive commission/incentive structure based on performance.Pay: Rs200,000.00 - Rs220,000.00 per hourWork Location: In person

Sales Manager

Explore 301+ Virtual customer assistant in Karachi this April. Find roles across top companies and apply now to boost your career.