customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

admin assistant

customer success manager

virtual customer assistant

Nessovo solutions

Salary Range: 72k - 85k per month Job Description: We are looking for a highly organized, proactive Virtual Assistant to provide comprehensive administrative support to our UK office operations while being based at our Pakistan Lahore office. Candidate will possess excellent communication skills and proven experience in handling documentation, correspondence, and coordination across multiple communication channels.Key Responsibilities:<ul><li>Provide day-to-day administrative support to the UK office, ensuring smooth and timely execution of tasks.</li><li>Manage professional communication with UK-based stakeholders via calls, emails, and chat platforms.</li><li>Draft, review, format, and maintain business documents, reports, letters, and internal records.</li><li>Handle documentation management, including filing, record-keeping, and data organization (digital and physical where applicable).</li><li>Coordinate meetings, appointments, and schedules, considering UK business hours and time zones.</li><li>Maintain accurate records, trackers, and administrative logs.</li><li>Assist in preparing presentations, reports, and official correspondence as required by management.</li><li>Liaise with internal departments to ensure alignment with UK office requirements.</li><li>Ensure confidentiality, accuracy, and compliance in all administrative and documentation processes.</li><li>Support management with ad-hoc administrative tasks and operational coordination.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred).</li><li>Proven experience in an virtual assistant or administrative or executive support role, preferably supporting international clients or offices.</li><li>Excellent English communication skills, both written and verbal.</li><li>Strong ability to handle professional communication over calls, emails, and chat tools.</li><li>Demonstrated experience in documentation handling, drafting, and record management.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and email/calendar management tools.</li><li>Ability to work independently while coordinating closely with remote UK teams.</li><li>High level of professionalism, attention to detail, and confidentiality.</li></ul>Location: Johar Town, Lahore (Onsite) Full-time Work Hours: 1:00 PM to 10:00 PM (Monday to Saturday)Job Type: Full-timePay: Rs72,000.00 - Rs85,000.00 per monthWork Location: In person

Virtual Assistant

ibex

<div>
 We are seeking a highly skilled and creative
 
 AI Agent Conversation Designer/Engineer
 
 to join our team and help shape the next generation of customer experience through intelligent virtual agents. This role sits at the intersection of
 
 conversation design, user experience, AI/NLP technologies, and CX strategy
 
 . You will be responsible for crafting natural, engaging, and effective conversations for AI-powered customer service bots, and for building the logic, flows, and backend integrations that power them.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and optimize conversational experiences across text, voice, and multimodal AI agents that serve customer-facing use cases.
 </li>
 <li>
 Collaborate with CX, product, and engineering teams to define intents, utterances, and dialogue flows aligned to business goals and customer needs.
 </li>
 <li>
 Use tools such as Dialogflow, Microsoft Bot Framework, Rasa, Kore.ai, or proprietary platforms to develop, test, and deploy virtual agents.
 </li>
 <li>
 Write natural, human-like copy that reflects brand voice while supporting task completion, escalation, and error handling.
 </li>
 <li>
 Analyze conversational data to continuously improve agent performance&mdash;tuning intents, training datasets, and optimizing flows.
 </li>
 <li>
 Integrate back-end systems and APIs to allow bots to handle dynamic requests (e.g., checking account status, processing returns, scheduling).
 </li>
 <li>
 Develop test cases and perform QA to ensure smooth, bug-free performance in production environments.
 </li>
 <li>
 Stay up to date with NLP, LLMs, and conversational AI innovations to inform ongoing development and optimization.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Linguistics, UX Design, Human-Computer Interaction, AI, or a related field. Or equivalent on the job experience
 </li>
 <li>
 3+ years of experience in conversation design, chatbot development, or NLP engineering.
 </li>
 <li>
 Proficiency in one or more bot development platforms: Google Dialogflow, AWS Lex, Rasa, Kore.ai, Cognigy, etc.
 </li>
 <li>
 Familiarity with programming languages (e.g., Python, JavaScript) and basic API integration.
 </li>
 <li>
 Understanding of machine learning and natural language understanding (NLU) principles.
 </li>
 <li>
 Strong grasp of UX best practices, persona development, and user-centric design.
 </li>
 <li>
 Experience with LLM integration and prompt engineering (e.g., OpenAI, Anthropic, Cohere) is a strong plus.
 </li>
 <li>
 Excellent problem-solving, collaboration, and communication skills.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience designing for voice assistants (e.g., Alexa, Google Assistant).
 </li>
 <li>
 Knowledge of analytics platforms (e.g., Voiceflow, Dashbot, Botanalytics) for bot performance tracking.
 </li>
 <li>
 Familiarity with customer service domains such as e-commerce, telecom, healthcare, or fintech.
 </li>
 <li>
 Background in multilingual or multicultural experience design.
 </li>
 </ul>
</div>

AI Conversation Designer

Sharp Brains

Amazon Virtual Assistant training program under NAVTTC. Train students to become skilled Amazon VAs, covering product research, listing optimization, PPC campaigns, customer service, and account health management.Key Responsibilities:<ul><li>Deliver the complete NAVTTC Amazon VA curriculum with practical, step-by-step training.</li><li>Simulate real Amazon Seller Central tasks and scenarios.</li><li>Teach tools like Helium 10, Jungle Scout, and keyword research methods.</li><li>Guide students in setting up their VA profiles and securing initial clients on platforms like Upwork/Fiverr.</li></ul>Mandatory Requirements:<ul><li>Preference will be given to candidates with prior NAVTTC teaching experience.</li><li>Hands-on experience as an Amazon VA or Seller with a proven track record.</li><li>In-depth knowledge of Amazon's policies, A9 algorithm, and operational best practices.</li><li>Strong mentoring ability.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Amazon Virtual Assistant Teacher (NAVTTC Experienced)

Physicians Revenue Group

We are hiring Female Virtual Medical Assistants for our Medical Billing Company (Authorization Department) to support USA doctors&rsquo; offices. The role involves prior authorization support, insurance coordination, and virtual front-desk assistance.Key Responsibilities<ul><li>Assist with prior authorizations for procedures, medications, and referrals</li><li>Handle medication refill requests and follow up with pharmacies</li><li>Manage patient referrals and track authorization status</li><li>Verify patient eligibility and insurance benefits</li><li>Perform patient data entry and updates in billing portals / EMR</li><li>Send appointment reminders and coordinate schedules</li><li>Communicate professionally with US providers, pharmacies, and patients</li></ul>Requirements<ul><li>Female candidates only</li><li>Excellent English communication skills (verbal &amp; written)</li><li>Basic knowledge of US healthcare / medical billing / authorization</li><li>Familiarity with insurance portals or EMR/EHR is a plus</li><li>Fresh graduates &amp; experienced candidates may apply</li><li>Comfortable with night shift (7 PM &ndash; 4 AM) and on-site work</li></ul>Job Type: Full-timeWork Location: In person

Virtual Medical Assistant

Faisal Movers Express

Hiring Alert &ndash; LahoreWe are looking for skilled resources for visiting faculty in the following fields:&#9989; Digital Marketing &amp; SEO&#9989; Artificial Intelligence&#9989; Amazon Virtual Assistant&#9989; Web Development&#9989; eCommerce&#9989; Graphic Design (UI/UX)&#9989; Office ManagementLocation: LahoreCourse Duration: 3 Months (Information Technology Sector)Apply Now / Contact Us for More Detailshr@glg.net.pkJob Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Social Media Executive

Accounts Automated (BPO/Outsourcing)

Executive Assistant to CEO Job Type: Full-Time Location: OnsiteAbout the RoleWe are looking for a highly organized, proactive, and strategic Executive Assistant (EA) to support our CEO. This is not a routine administrative role; this position requires someone who can think ahead, manage complex workflows, and coordinate across multiple teams with professionalism and precision.The EA will ensure optimized use of the CEO&rsquo;s time by managing inboxes, filtering priorities, coordinating meetings, preparing documentation, and driving follow-ups across the business. If you&rsquo;re an exceptional communicator, a natural problem-solver, and thrive in fast-paced environments&mdash;this role is for you.Key Responsibilities 1. Inbox &amp; Strategic Communication Management<ul><li>Full ownership of the CEO&rsquo;s inbox, including triaging, categorizing, prioritizing, and escalating emails.</li><li>Draft and respond to communications on behalf of the CEO where appropriate.</li><li>Maintain a pending action log and ensure timely follow-ups.</li></ul>2. Calendar &amp; Meeting Management<ul><li>Manage the CEO&rsquo;s calendar, schedule meetings, and coordinate appointments.</li><li>Prepare agendas, briefing notes, presentations, reports, and minutes.</li><li>Attend meetings where needed to document decisions and action items.</li></ul>3. Project &amp; Workflow Oversight<ul><li>Track progress of CEO-assigned initiatives across departments.</li><li>Follow up with internal team members to ensure timely execution.</li><li>Identify bottlenecks, risks, or workflow issues and propose solutions.</li></ul>4. Document Preparation &amp; Reporting<ul><li>Create business proposals, corporate reports, presentations, and internal briefs.</li><li>Summarize information for quick CEO decision-making.</li></ul>5. Stakeholder &amp; Relationship Management<ul><li>Serve as the communication bridge between the CEO, internal teams, clients, and partners.</li><li>Ensure timely and professional correspondence at all times.</li></ul>6. Strategic Support &amp; Insight<ul><li>Anticipate CEO needs and prepare relevant information or briefing material in advance.</li><li>Compile insights, summaries, and decision-support documents when required.</li></ul>7. Confidentiality &amp; Professional Conduct<ul><li>Uphold strict confidentiality across all matters handled.</li><li>Represent the CEO with professionalism and maturity.</li></ul>Tools &amp; Systems<ul><li>Outlook / Gmail delegated inboxes</li><li>Microsoft Office (Word, PowerPoint, Excel)</li><li>ClickUp or other workflow management tools</li><li>Zoom / Virtual meeting platforms</li><li>CRM or proposal creation tools</li></ul>Job Requirements<ul><li>3&ndash;5 years of experience as an Executive Assistant or in a similar senior administrative role.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational, multitasking, and analytical skills.</li><li>Ability to manage competing priorities in a fast-paced environment.</li><li>High emotional intelligence and professional maturity.</li><li>Proficiency in MS Office and email management tools.</li><li>Ability to work independently with minimal supervision.</li></ul>Job Type: Full-timeWork Location: In person

Executive Assitant

Explore 734+ Virtual customer assistant in Lahore this January. Find roles across top companies and apply now to boost your career.

734 virtual customer assistant jobs IN Lahore

Virtual Assistant

AI Conversation Designer

AI Conversation Designer

Amazon Virtual Assistant Teacher (NAVTTC Experienced)

Virtual Medical Assistant

Social Media Executive

Executive Assitant