customer support representative Jobs in Lahore

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customer service representative Jobs in Lahore

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virtual customer assistant

CS Outsource

<div>
 
 
 Virtual Assistant (US Operations &ndash; On-Site)
 
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a proactive and detail-oriented
 
 Virtual Assistant
 
 to support our US-based operations. The ideal candidate has strong communication skills, excellent organizational habits, and the ability to manage administrative tasks, customer interactions, and coordination duties efficiently while working on-site.
 
 
 
 
 
 
 Job Overview
 
 
 
 The Virtual Assistant will handle daily operational and support tasks including responding to inquiries, coordinating with internal teams, managing schedules, updating documents, and ensuring smooth workflow for US clients and business processes. This role requires multitasking, professionalism, and a strong customer-first mindset.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Communication &amp; Support
 
 
 <ul>
 <li>
 Respond promptly to inquiries via phone, email, chat, and internal platforms.
 </li>
 <li>
 Provide clear information regarding services, processes, instructions, and project details.
 </li>
 <li>
 Assist with customer or client concerns and escalate complex cases when needed.
 </li>
 <li>
 Maintain a courteous and professional tone across all communication channels.
 </li>
 </ul>
 
 
 
 
 
 Administrative &amp; Operations Support
 
 
 <ul>
 <li>
 Manage calendars, schedules, and task lists.
 </li>
 <li>
 Coordinate with internal teams or service vendors as required.
 </li>
 <li>
 Monitor ongoing tasks and ensure timely follow-ups.
 </li>
 <li>
 Assist with checklists, documentation, and workflow processes.
 </li>
 </ul>
 
 
 
 
 
 Data Management &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate data in CRMs or management systems.
 </li>
 <li>
 Update spreadsheets, booking sheets, and project trackers.
 </li>
 <li>
 Prepare daily/weekly reports on tasks, issues, and progress.
 </li>
 <li>
 Keep all records organized and up to date.
 </li>
 </ul>
 
 
 
 
 
 Process Support
 
 
 <ul>
 <li>
 Assist in resolving recurring operational issues.
 </li>
 <li>
 Contribute ideas to streamline workflows and improve efficiency.
 </li>
 <li>
 Help update SOPs and internal guidelines.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 1&ndash;2 years of experience as a VA, CSR, admin support, or operations assistant (preferred).
 </li>
 <li>
 Strong English communication (written and spoken).
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Ability to multitask in a fast-paced environment.
 </li>
 <li>
 Comfortable using CRMs, spreadsheets, and online tools.
 </li>
 <li>
 Strong problem-solving ability with a customer-first mindset.
 </li>
 <li>
 Able to work independently as well as within a team.
 </li>
 <li>
 Punctual and reliable for on-site work.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Stable on-site role with exposure to international operations.
 </li>
 <li>
 Opportunities for career growth in admin, operations, or customer service.
 </li>
 <li>
 Supportive work environment.
 </li>
 <li>
 Work with modern tools, systems, and US-based workflows.
 </li>
 <li>
 Your contribution directly supports smooth operations and client satisfaction.
 </li>
 </ul>
 
 
 
 
 📍
 
 Location:
 
 Lahore &ndash; Johar Town
 
 
 🕒
 
 Shift:
 
 US Timing (7 PM &ndash; 4 AM PKT)
 
 
 💼
 
 Work Type:
 
 On-site | Full-Time
 
 
 💰
 
 Salary:
 
 PKR 100,000 &ndash; 130,000
 
 
 
</div>

Virtual Assistant

Devflovv

Job Summary:We are looking for experienced Virtual Assistant. If you have a call centre background, and a British and American accent, it will be considered a plus.Duties and Responsibilities:<ul><li>Receiving inbound/outbound calls and scheduling appointments</li><li>Efficiently Respondent to customer queries, explaining possible solutions and ensuring customers Feel supported and valued</li><li>Taking ownership of customer issues reported and bringing these to resolution</li><li>Build sustainable relationships of trust with customers through open and interactive communication</li><li>Verify and collect accurate information</li><li>Sending out emails and texts</li><li>Follow up with clients.</li><li>Provide accurate, valid, and right methods/tools.</li><li>Record Keeping Related to calls.</li></ul>Required skills and qualification:<ul><li>Exceptional English communication skills, and good written skills.</li><li>Understanding of company products, services, and policies</li><li>Proficiency with computers, especially with excel good typing skills</li><li>Active listener</li><li>Ability to work from 2:00 pm to 11:00 pm</li><li>Preferably should have 6 months to 1 year of experience</li></ul>Job Type: Full-timeLanguage:<ul><li>English (preferred)</li></ul>Work Location: LDA Avenue, Raiwand Road, LahoreJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Virtual Assistant - CSR

Esolutions Commerce

Job Title: Senior Amazon Virtual Assistant Expert Job Type: Onsite | Full-TimeJob Location : Iqbal Town LahoreOffice timing: 1pm to 9pmNote: Only apply if you are comfortable with these timings.Job Overview: We are looking for a skilled Amazon Virtual Assistant with expertise in Private Label or Wholesale models, Product Hunting, and Listing Creation for the USA markets. Candidates with a strong understanding of Amazon campaigns (PPC) are also highly desired. You will play an integral role in scaling our Amazon business through effective product sourcing, listing optimization, and marketing strategies..Key Responsibilities:<ul><li>Manage and grow Private Label/Wholesale Amazon accounts (UK/US)</li><li>Conduct product research to identify profitable items</li><li>Source products from suppliers and negotiate terms</li><li>Create and optimize Amazon listings (SEO, keywords, content)</li><li>Run and optimize Amazon PPC campaigns</li><li>Monitor inventory and manage FBA/FBM orders</li><li>Analyze sales data and competitor strategies</li><li>Handle customer service and review management</li><li>Ensure compliance with Amazon policies</li></ul>Qualifications:<ul><li>Experience with Amazon Private Label/Wholesale</li><li>Skilled in product sourcing and negotiations</li><li>Proficient in Amazon Seller Central and PPC</li><li>Strong listing optimization and SEO skills</li><li>Familiar with Helium 10/Jungle Scout</li><li>Analytical with good communication skills</li><li>UK/US market experience preferred</li></ul>Preferred Skills:<ul><li>Amazon advertising expertise</li><li>Data analysis and performance optimization</li><li>Inventory/pricing strategy knowledge</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Growth opportunities</li><li>Supportive team environment</li><li>Ongoing training</li></ul>Job Location : Iqbal Town LahoreOffice timing: 1pm to 9pmJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Amazon Virtual Assistant Expert

Nessovo solutions

Job Description: We are looking for a highly organized, proactive Virtual Assistant to provide comprehensive administrative support to our UK office operations while being based at our Pakistan Lahore office. Candidate will possess excellent communication skills and proven experience in handling documentation, correspondence, and coordination across multiple communication channels.Key Responsibilities:<ul><li>Provide day-to-day administrative support to the UK office, ensuring smooth and timely execution of tasks.</li><li>Manage professional communication with UK-based stakeholders via calls, emails, and chat platforms.</li><li>Draft, review, format, and maintain business documents, reports, letters, and internal records.</li><li>Handle documentation management, including filing, record-keeping, and data organization (digital and physical where applicable).</li><li>Coordinate meetings, appointments, and schedules, considering UK business hours and time zones.</li><li>Maintain accurate records, trackers, and administrative logs.</li><li>Assist in preparing presentations, reports, and official correspondence as required by management.</li><li>Liaise with internal departments to ensure alignment with UK office requirements.</li><li>Ensure confidentiality, accuracy, and compliance in all administrative and documentation processes.</li><li>Support management with ad-hoc administrative tasks and operational coordination.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred).</li><li>Proven experience in an virtual assistant or administrative or executive support role, preferably supporting international clients or offices.</li><li>Excellent English communication skills, both written and verbal.</li><li>Strong ability to handle professional communication over calls, emails, and chat tools.</li><li>Demonstrated experience in documentation handling, drafting, and record management.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and email/calendar management tools.</li><li>Ability to work independently while coordinating closely with remote UK teams.</li><li>High level of professionalism, attention to detail, and confidentiality.</li></ul>Location: Johar Town, Lahore (Onsite) Full-time Work Hours: 3:00 PM to 12:00 AMJob Type: Full-timePay: Rs89,000.00 - Rs90,000.00 per monthWork Location: In person

Virtual Assistant (Onsite role)

Marketing Tech Sol

Virtual Assistants (On-site) &ndash; Female OnlyWe are looking for energetic and motivated female graduates to join our medical office in Johar Town, Lahore, as Virtual Assistants supporting physicians in the United States.Important Note:<ul><li>MBBS candidates, please do not apply.</li><li>This is an in-person job, not remote.</li><li>Fixed office timing is mentioned below.</li></ul>Qualifications Required:<ul><li>Bachelor&rsquo;s degree (16 years of education)</li><li>Strong English communication skills (written and spoken)</li><li>Good computer skills with the ability to learn new systems quickly</li></ul>Training &amp; Role:<ul><li>Structured training in U.S. healthcare systems</li><li>Work directly with physicians in various specialties</li></ul>Responsibilities:<ul><li>Assist with patient care</li><li>Manage clinical documentation</li><li>Support virtual workflow management</li></ul>Job Details:<ul><li>Type: On-site (Johar Town, Lahore) &ndash; Female candidates only</li><li>Shift: Evening | Fixed timing: 7:30 PM &ndash; 4:30 AM</li><li>Transport: Drop-off service available for female employees (3&ndash;4 km from the office)</li><li>Meals: Provided at the workplace</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary package</li><li>Provident fund and additional company benefits</li></ul>Why Join Us?<ul><li>Gain hands-on exposure to international medical practice</li><li>Enjoy professional growth in healthcare and IT-enabled services</li><li>Be part of a supportive, female-friendly work environment with ongoing training and career development</li></ul>Contact Us:<ul><li>Location: Johar Town, Lahore</li><li>Email: itmanagement@mypremierpain.com</li><li>WhatsApp: +92 325 6872375</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Virtual Medical Assistants – Female Only

Dr Masood homoeopathic pharmaceuticals Pvt Ltd

<ul><li>Handle customer inquiries via calls, chat, and/or email in a professional manner</li><li>Provide accurate information about products/services</li><li>Resolve customer complaints and issues efficiently</li><li>Maintain clear and polite communication with customers at all times</li><li>Escalate complex issues to the relevant department when required</li><li>Update customer records and maintain proper documentation</li><li>Meet performance and quality standards set by the company</li><li>Excellent spoken English (mandatory)</li><li>Strong communication and active listening skills</li><li>Customer-oriented attitude with problem-solving abilities</li><li>Basic computer skills (CRM tools, email, MS Office, etc.)</li><li>Ability to work independently and in a team</li><li>Prior CSR / call center experience is a plus (but not mandatory)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>CSR: 2 years (Preferred)</li></ul>Work Location: In person

Zamal Academcis

Zamal Academics is looking for an experienced Virtual Assistant with proven Upwork or Fiverr success to help us create a practical, beginner-friendly Virtual Assistant Course.This course will guide students step-by-step on how to start, grow, and succeed as a VA on Upwork.What You&rsquo;ll Do:<ul><li>Design a clear, structured course outline</li><li>Cover profile setup, bidding strategy, proposal writing, client communication, and pricing</li><li>Share real-life examples, templates, and practical tips.</li></ul>Requirements:<ul><li>Proven experience as a Virtual Assistant</li><li>Strong understanding of Upwork or Fiverr</li><li>Ability to teach beginners in a simple, practical way.</li></ul>Job Type: TemporaryWork Location: In person

Real Estate Virtual Assistant Course Trainer (Fiverr/Upwork Focused)

Explore 491+ Virtual customer assistant in Lahore this March. Find roles across top companies and apply now to boost your career.

491 virtual customer assistant jobs In Lahore

Virtual Assistant

Virtual Assistant - CSR

Amazon Virtual Assistant Expert

Virtual Assistant (Onsite role)

Virtual Medical Assistants – Female Only

Virtual Assistant

Real Estate Virtual Assistant Course Trainer (Fiverr/Upwork Focused)