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virtual office assistant

Bridge 2 Studio

Looking for Virtual Assistant (Shopify Brand Operations)Model: Dropshipping (5 Stores)Overview: We are hiring a Mid-Level Shopify Virtual Assistant to manage daily operations across multiple Shopify stores. The ideal candidate has hands-on experience with Shopify backend, product listing updates, order fulfillment, and customer service. This is a detail-oriented operational role requiring strong communication, proactive follow-ups, and the ability to stay on top of chargebacks, delivery proof, and customer queries. Training, SOPs, and tools will be provided. We use multiple software solutions and AI tools to streamline workflows.Key Responsibilities:<ul><li>Store &amp; Product ManagementManage 5 Shopify stores (1 store with ~2,000 SKUs; others with 200&ndash;500 SKUs each).</li><li>Edit and update product listings as needed (pricing, descriptions, variants, images).</li><li>Use AI for listing optimization and minor copy updates (prompt-based).</li><li>Fulfillment &amp; Order Tracking.</li><li>Oversee daily fulfillment across all stores.</li><li>Communicate with suppliers, update tracking, ensure timely delivery.</li><li>Maintain accurate logs of fulfilled, pending, and delayed orders.</li><li>Chargeback &amp; Dispute Handling.</li><li>Prepare and submit chargeback evidence (delivery proof, customer communication, tracking).</li><li>Maintain a high chargeback success rate via organized documentation.</li><li>Handle customer emails, inquiries, refunds, and replacements.</li><li>Respond within 24 hours or sooner.</li><li>Maintain professional and clear communication with U.S. customers.</li></ul>Reporting &amp; Communication:<ul><li>Submit a Daily End-of-Day Report covering.</li><li>Orders handled.</li><li>Issues resolved.</li><li>Pending matters.</li><li>Chargeback updates.</li><li>Maintain round-the-clock communication when critical updates arise.</li><li>General Tasks</li><li>Basic social media oversight (Instagram, brand awareness updates).</li><li>Request reviews from customers where applicable.</li><li>Support internal teams with operational tasks as needed.</li></ul>Requirements: <ul><li>Mid-level Shopify experience (must NOT be a beginner).</li><li>Strong understanding of order fulfillment, tracking, and drop shipping workflows.</li><li>Comfortable using AI tools (GPT) for accuracy-focused tasks.</li><li>Excellent written English and customer service etiquette.</li><li>Highly organized with strong follow-up discipline.</li><li>Fast learner and able to use multiple software tools efficiently.</li></ul>KPIs:<ul><li>24-hour customer response time.</li><li>Accurate daily fulfillment.</li><li>Chargeback win percentage.</li><li>Clean, clear daily EOD reporting.</li><li>Proactive communication with management.</li></ul>What we provide:<ul><li>Full training &amp; familiarization</li><li>Access to all tools, AI workflows, and store SOPs</li></ul>Experience: At least 1 yearLocation: Remote - Karachi, PakistanShift Timings: 03 PM - 11 PMPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: Remote

Virtual Assistant (Shopify Brand Operations)

SEO Agency

We are hiring a skilled and responsible Senior Amazon Virtual Assistant (VA) to manage and grow our Amazon seller account. The candidate will be responsible for handling product listings, order processing, customer support, and maintaining account health in compliance with Amazon policies. This role requires attention to detail, problem-solving skills, and prior experience with Amazon Seller Central.Key Responsibilities Product Listing &amp; Optimization<ul><li>Create, upload, and manage product listings on Amazon Seller Central</li><li>Write SEO-friendly titles, bullet points, and descriptions (policy-compliant)</li><li>Perform keyword research and optimize listings for ranking</li><li>Manage product variations (size, color, etc.)</li><li>Update product images, pricing, and details</li></ul>Order &amp; Inventory Management<ul><li>Monitor daily orders and ensure timely processing</li><li>Track shipments and update order statuses</li><li>Manage inventory levels and prevent stock outs</li><li>Coordinate with suppliers or warehouse team</li></ul>Customer Support<ul><li>Respond to customer messages within 24 hours</li><li>Handle returns, refunds, and A-to-Z claims</li><li>Resolve customer complaints professionally</li><li>Maintain high seller ratings and feedback</li></ul>Account Health Management<ul><li>Monitor account health dashboard regularly</li><li>Fix suppressed or inactive listings</li><li>Handle policy warnings, violations, and appeals</li><li>Ensure compliance with Amazon rules and guidelines</li></ul>Marketing &amp; Sales Growth<ul><li>Run and manage basic Amazon PPC campaigns</li><li>Conduct competitor and market research</li><li>Optimize listings to improve conversion rates</li><li>Plan promotions, discounts, and deals</li></ul>Reporting &amp; Performance Tracking<ul><li>Prepare daily/weekly sales reports</li><li>Analyze product performance and trends</li><li>Suggest improvements for growth and scaling</li></ul>Requirements &amp; Qualifications Experience<ul><li>Minimum 3 to 5 years experience with Amazon Seller Central</li><li>Proven experience in product listing and account handling</li><li>Experience in apparel/fashion category is a PLUS</li></ul>Technical Skills<ul><li>Strong knowledge of Amazon listing SEO</li><li>Understanding of Amazon policies and guidelines</li><li>Experience with PPC (basic to intermediate)</li><li>Familiarity with tools like Helium 10, Jungle Scout (optional)</li><li>Basic knowledge of Excel or Google Sheets</li></ul>Soft Skills<ul><li>Excellent attention to detail</li><li>Strong communication skills (English required)</li><li>Problem-solving mindset</li><li>Ability to work independently</li><li>Time management and multitasking</li></ul>Job Details<ul><li>Job Type: (Full-time) onsite</li><li>Working Hours: 09:00 am to 06:00 pm</li><li>Salary: 80,0000 to 120000</li></ul>Benefits : Yearly Bonus | Increments | Outdoor Activity | Medical | Fuel AllowancePreferred Candidate<ul><li>Experience managing USA marketplace</li><li>Knowledge of Amazon policies (listing, account health, compliance)</li><li>Experience in clothing, jackets, or fashion niche</li><li>Ability to handle multiple tasks efficiently</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: On the road

AMAZON VIRTUAL ASSISTANT - Karachi

ScaleHouse

<div>
 
 
 Company Description
 
 
 
 At ScaleHouse, we help consumer brands win on TikTok Shop. As a full-service TikTok Shop growth agency, we manage everything from product listings and creator partnerships to flash sales and shop performance, so our clients can focus on building great products while we handle the channel. We move fast, operate with precision, and are building something real.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Karachi, Pakistan for a TikTok Shop Manager. The TikTok Shop Manager will be responsible for the day-to-day operations of multiple brand client shops inside TikTok Shop Seller Center. From keeping listings optimized and flash sales running 24/7, to responding to customers and registering for campaigns, this role owns the details that keep every shop performing at its best.
 
 
 
 
 
 
 Working Hours
 
 
 
 Monday to Friday: 7:00 PM &ndash; 3:00 AM Pakistan Standard Time (Aligns with 9:00 AM &ndash; 5:00 PM US Eastern Time)
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Shop Management:
 
 Manage TikTok Shop Seller Center for multiple brand clients daily, keeping every listing clean, accurate, and fully optimized
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 Flash Sales:
 
 Schedule and maintain flash sales across all brand accounts every week with zero gaps, flash sales run 24 hours a day, 7 days a week
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 Customer Messages:
 
 Respond to all customer messages across every brand shop within 2 hours, no exceptions
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 Score Monitoring:
 
 Check the SPSS seller performance score for every brand daily and flag any drops to the team lead immediately
 </li>
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 Product Listings:
 
 Create and update product listings using approved brand assets and copy, following the internal process for every listing
 </li>
 <li>
 
 Campaign Registration:
 
 Register every brand for every available TikTok Shop campaign daily &mdash; missing a campaign means missing free exposure
 </li>
 <li>
 
 Review Management:
 
 Monitor and respond to negative and neutral reviews daily following the internal response process
 </li>
 <li>
 
 Automated Messages:
 
 Set up all automated CRM messages in TikTok Shop for every new brand during onboarding
 </li>
 <li>
 
 Daily Reporting:
 
 Submit a daily shop health report to the team lead covering every brand before end of shift
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
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 Experience with TikTok Shop Seller Center is a strong plus
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 Background in e-commerce operations, virtual assistance, or shop management
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 Strong written English for customer-facing communication
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 Familiarity with Google Sheets for daily logging and tracking
 </li>
 <li>
 
 Must be based in Karachi and available to work on-site
 
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
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 Extremely organized, nothing gets missed on your watch
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 Detail-oriented and consistent, even on repetitive daily tasks
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 Fast responder who takes urgency seriously
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 Self-starter who does not need to be reminded to complete daily responsibilities
 </li>
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 Team player who flags issues early and communicates clearly
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 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
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 Market competitive salary
 </li>
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 Fuel subsidy + medical + attendance allowance
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 Performance bonuses tied to results
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 Direct exposure to one of the fastest growing channels in e-commerce
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 Real opportunity to grow as ScaleHouse scales
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 Gratuity eligible after 3 years
 </li>
 </ul>
</div>

TikTok Shop Virtual Assistant

Brainiax It Solutions

Hiring Female CSR (Customer Service Representative) &ndash; Remote WorkWe Are Hiring Female CSRs (Work From Home) USA-Based Call Center Project Motor Vehicle Accident (MVA) VerificationJob Description:We are looking for confident and professional female Customer Service Representatives for a USA-based MVA verification campaign. This is a work-from-home opportunity.Key Responsibilities:<ul><li>Make outbound calls to individuals in the USA who were recently involved in motor vehicle accidents.</li><li>Professionally verify accident-related details.</li><li>Collect accurate and complete information to support legal procedures</li><li>Maintain high call quality and ensure data accuracy.</li><li>Follow scripts and compliance guidelines strictly.</li></ul>Requirements:<ul><li>Excellent English communication skills.</li><li>Strong active listening skills</li><li>Bachelor&rsquo;s degree in any subject.</li><li>Night shift: 7:45 PM &ndash; 6:00AM (USA shift)</li><li>Laptop with stable internet connection and electricity backup.</li><li>Freshers and experienced both candidates can apply</li><li>Professional attitude and call handling skills.</li><li>Basic computer knowledge</li><li>Must be punctual, responsible and committed to work.</li><li>Ability to work independently from home.</li></ul>Job Timing:<ul><li>Night Shift: 7:45 PM &ndash; 6:00AM (USA Shift)</li><li>Starting from PKR 25,000/- to 35,000Sales bonuses and punctuality incentives</li></ul>How to Apply:<ul><li>Share your Updated CV on our whatsapp number and For Remote job without a CV we will not conduct an interview.</li><li>Once submitted Cv kindly wait for our call.</li></ul>Whatsapp Number: ++92 347 5458051Office Address:Brainiax Communications , Ground Floor, Burj-ul-Noor Plaza Shamsabad, RawalpindiJob Type: Full-timePay: From Rs25,000.00 per monthWork Location: Remote

Hiring Female CSR for Remote Work

Flowdesk BPO

We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.Requirements:Fluent in English (speaking &amp; writing)Ready to undergo eBay trainingHandle store operations, customer service, and virtual assistant tasks.Good communication and client-handling skillsPerks: Full training provided Work from officeOpportunity to grow in e-commerce &amp; international client handlingApply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Client Relations & ECOM Specialist (Female)

Maseer Group

Key Responsibilities:1. Medical Billing Assistance:2. Appointment Scheduling:3. Data Entry and Documentation:4. Communicate with patients and healthcare providers professionally and courteously.5. Administrative Tasks.Qualifications:<ul><li>Proven experience as a Virtual Assistant or in a similar administrative role.</li><li>Knowledge of medical billing procedures and insurance verification is a plus.</li><li>Excellent organizational and time management skills.</li><li>Proficiency with medical billing software and office applications.</li><li>Must be fluent in English with an American accent. (must qualification)</li></ul>Location: D.H.A phase 2 &ndash; KarachiBenefits: Pick and drop, EOBI, Health, and life insuranceDay and Timings: Monday to Friday, 5 pm to 3 am (Night Shift)Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Can you work on the night shift?</li></ul>Experience:<ul><li>Health care industry: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative (Health Care)

TalentPop App

<div>
 
 TalentPop App
 
 
 
 At TalentPop App, we support fast-growing e-commerce brands behind the scenes, making sure everything runs smoothly, accurately, and efficiently.
 
 
 We&rsquo;re looking for someone who enjoys keeping things organized, spotting issues before they become problems, and making sure every detail on a Shopify store is working as it should. If you take pride in clean product listings, accurate inventory, and a well-maintained storefront, this role is for you.
 
 
 
 What You&rsquo;ll Own
 
 
 
 <ul>
 <li>
 Maintaining and optimizing Shopify product listings for clarity, accuracy, and conversion
 </li>
 <li>
 Regularly auditing the website to identify errors, inconsistencies, or outdated content
 </li>
 <li>
 Monitoring inventory levels and helping prevent stock gaps or overselling
 </li>
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 Responding to customer reviews to support brand trust and engagement
 </li>
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 Updating website visuals such as banners, landing pages, and product images
 </li>
 <li>
 Coordinating with vendors on inventory, purchase orders, and order tracking
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 At least 1 year of hands-on experience in e-commerce or Shopify management
 </li>
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 Comfortable navigating Shopify and related tools independently
 </li>
 <li>
 Strong attention to detail and ability to keep things organized across multiple tasks
 </li>
 <li>
 Clear written communication, especially when handling customer-facing content
 </li>
 <li>
 Proactive mindset with the ability to work efficiently in a remote setup
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 Reliable internet connection with at least 15 Mbps upload and download speed
 </li>
 <li>
 Personally owned PC or laptop with at least an i5 processor or equivalent
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Permanent remote work setup
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 <li>
 Paid time off
 </li>
 <li>
 Health and dental coverage
 </li>
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 Performance recognition and growth opportunities
 </li>
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 A collaborative team that values reliability and initiative
 
 
 </li>
 </ul>
 At TalentPop App, the work you do directly supports the success of growing e-commerce brands. If you already have experience and want to build on it in a role where your attention to detail makes a real difference, we&rsquo;d love to hear from you.
 
 
 
 Apply now and take the next step in your e-commerce career.
 
</div>

E-Commerce Operations Assistant (Shopify) – Remote

Explore 456+ Virtual office assistant in Karachi this April. Find roles across top companies and apply now to boost your career.