voice ai engineer

RESOLUTE DIGITALS

Role OverviewWe are looking for a technically driven Junior Voice AI &amp; Automation Engineer to join our growing team. In this role, you will design, build, and maintain AI-powered voice agents on platforms such as Vapi and Retell AI, while also architecting automation workflows across GoHighLevel (GHL), n8n, Zapier, and Make.com. You will work closely with the AI Solutions Lead to deliver production-grade systems that handle real phone conversations and streamline business operations end-to-end.This is a hands-on, execution-focused role. You are expected to move fast, iterate with precision, and take ownership of your deliverables from day one.Key ResponsibilitiesVoice Agent Development<ul><li>Design and deploy AI voice agents on Vapi and Retell AI for inbound and outbound call use cases.</li><li>Write, test, and optimize system prompts for real-time voice interactions with a focus on low latency and natural conversation flow.</li><li>Configure call flows, dynamic variables, webhooks, and function calling within Vapi and Retell AI platforms.</li><li>Integrate voice agents with CRMs, databases, and third-party APIs to enable real-time data operations during calls.</li><li>Debug live voice agent issues including interruption handling, transcription errors, and call recovery scenarios.</li></ul>Automation &amp; Workflow Engineering<ul><li>Build and maintain multi-step automation workflows using n8n, Make.com (Integromat), and Zapier.</li><li>Develop GHL (GoHighLevel) pipelines including sub-accounts, workflows, triggers, and custom values.</li><li>Connect voice agents to automation stacks to enable post-call actions such as CRM updates, follow-up sequences, and reporting.</li><li>Implement error handling, retry logic, and data validation within automation flows.</li><li>Document all workflows and integrations for team knowledge transfer and maintenance.</li></ul>Quality Assurance &amp; Optimization<ul><li>Monitor agent performance, call completion rates, and automation success metrics.</li><li>Conduct structured testing of voice flows before production deployment.</li><li>Continuously improve prompt quality and conversation logic based on real call data.</li></ul>Required Skills &amp; QualificationsVoice AI Platforms<ul><li>Vapi AI: Hands-on exposure to agent configuration, prompt design, phone number provisioning, and webhook setup.</li><li>Retell AI: Hands-on exposure to LLM node setup, multi-prompt agents, and call state management.</li><li>Working knowledge of prompt engineering principles for voice-first interactions.</li></ul>Automation Platforms<ul><li>n8n: Proficiency in building complex multi-step workflows, HTTP requests, and conditional logic.</li><li>Make.com (Integromat): Working knowledge of scenario design, module chaining, and error handling.</li><li>Zapier: Familiarity with Zap creation, multi-step workflows, and Zapier Tables/Interfaces.</li><li>GoHighLevel (GHL): Experience with workflow automation, custom triggers, pipeline management, and webhook integration.</li></ul>Technical Foundations<ul><li>Solid understanding of REST APIs, JSON payloads, and webhook mechanics.</li><li>Basic scripting ability in JavaScript or Python for custom automation logic.</li><li>Familiarity with LLM concepts including system prompts, temperature, and function/tool calling.</li><li>Ability to read and interpret API documentation independently.</li></ul>Nice to Have<ul><li>Prior experience deploying voice agents in a production environment.</li><li>Exposure to ElevenLabs, Deepgram, or other TTS/STT providers.</li><li>Knowledge of OpenAI or Anthropic function calling schemas.</li><li>Experience with CRM integrations such as HubSpot, Salesforce, or GHL.</li><li>Familiarity with GPT-4.1 or Claude prompting best practices for agentic workflows.</li><li>Basic understanding of telephony concepts (SIP, PSTN, call routing).</li></ul>Location: Gulshan-e-Jamal, KarachiApply Now &amp; Grow With UsSend your CV:hr.resolutedigitals@gmail.comWork Location: In person

Junior Voice AI & Automation Engineer

Try Soft Ai

Try Soft AI is looking for a highly skilled AI Engineer with strong experience in AI Automation and Generative AI technologies to join our growing engineering team. The ideal candidate will have hands-on experience building AI-powered automation systems, AI agents, and voice AI solutions.Location: DHA Phase 2, Islamabad, Pakistan Job Type: Full-Time (Onsite) Working Hours: 08:00 PM &ndash; 05:00 AM (Pakistan Standard Time) Department: Artificial Intelligence / Automation EngineeringAbout the RoleWe are looking for a highly skilled AI Engineer with strong experience in AI Automation, LLM integrations, and workflow automation. The ideal candidate will design, develop, and deploy intelligent systems that automate business processes using AI models, APIs, and automation platforms.This role requires deep expertise in Generative AI, AI agents, API integrations, and automation pipelines. The engineer will work closely with product, engineering, and operations teams to build scalable AI-powered automation solutions for internal and client-facing applications.Key ResponsibilitiesAI Automation Development<ul><li>Design and develop AI-powered automation systems that streamline business workflows and operational processes.</li><li>Build AI agents, voice agents, and conversational assistants using LLMs and AI APIs.</li><li>Implement AI-driven automation pipelines for tasks such as lead qualification, customer support, appointment booking, and data processing.</li><li>Integrate AI models into production environments using APIs and microservices architecture.</li></ul>Generative AI &amp; LLM Implementation<ul><li>Develop applications using Large Language Models (LLMs) such as OpenAI GPT models, Claude, or similar AI platforms.</li><li>Design prompt engineering strategies to optimize LLM performance.</li><li>Implement Retrieval-Augmented Generation (RAG) pipelines using vector databases.</li><li>Build AI copilots, chatbots, and decision support systems.</li></ul>Automation &amp; Integration<ul><li>Develop advanced automation workflows using tools such as:</li><li>Make.com</li><li>Zapier</li><li>n8n</li><li>LangChain</li><li>LlamaIndex</li><li>Integrate AI systems with:</li><li>CRM platforms</li><li>Databases</li><li>SaaS products</li><li>Web applications</li><li>Third-party APIs</li></ul>Voice AI &amp; Conversational Systems<ul><li>Develop AI voice agents and voice-based automation systems.</li><li>Integrate platforms such as:</li><li>Vapi.ai</li><li>Twilio</li><li>ElevenLabs</li><li>Speech-to-Text and Text-to-Speech engines</li><li>Implement real-time conversational AI systems for customer interactions.</li></ul>Backend Development &amp; API Engineering<ul><li>Design and implement RESTful APIs and AI microservices.</li><li>Integrate AI services into web and mobile applications.</li><li>Ensure scalability, reliability, and security of AI automation systems.</li></ul>Data &amp; Model Integration<ul><li>Work with structured and unstructured data sources.</li><li>Implement vector search and embeddings using vector databases such as:</li><li>Pinecone</li><li>Weaviate</li><li>FAISS</li><li>ChromaDB</li><li>Optimize AI models for performance and cost efficiency.</li></ul>Monitoring &amp; Optimization<ul><li>Monitor AI system performance and improve model outputs.</li><li>Implement logging, error handling, and retry mechanisms for automation workflows.</li><li>Continuously optimize AI workflows for accuracy, reliability, and efficiency.</li></ul>Required Technical SkillsProgramming Languages<ul><li>Python (Highly preferred)</li><li>JavaScript / Node.js</li><li>TypeScript</li></ul>AI &amp; Machine Learning<ul><li>Generative AI</li><li>LLM Applications</li><li>Prompt Engineering</li><li>Retrieval-Augmented Generation (RAG)</li><li>AI Agents &amp; Autonomous Workflows</li></ul>AI Frameworks<ul><li>LangChain</li><li>LlamaIndex</li><li>OpenAI API</li><li>HuggingFace</li><li>Transformers</li></ul>Automation Platforms<ul><li>Make.com</li><li>Zapier</li><li>n8n</li><li>Custom automation frameworks</li></ul>Voice AI Technologies<ul><li>Vapi.ai</li><li>Twilio Voice / SMS APIs</li><li>ElevenLabs</li><li>Speech-to-Text &amp; Text-to-Speech systems</li></ul>Databases<ul><li>PostgreSQL</li><li>MongoDB</li><li>Redis</li><li>Vector Databases (Pinecone, Weaviate, FAISS, Chroma)</li></ul>Cloud Platforms<ul><li>AWS / GCP / Azure</li><li>Docker</li><li>Serverless architectures</li></ul>Other Technical Skills<ul><li>REST APIs &amp; Webhooks</li><li>OAuth &amp; API authentication</li><li>Git / Version Control</li><li>CI/CD pipelines</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Artificial Intelligence, Software Engineering, or related field.</li><li>3+ years of experience in software development with exposure to AI technologies.</li><li>1&ndash;2+ years of hands-on experience building AI automation solutions.</li><li>Experience deploying AI-powered applications in production environments.</li><li>Excellent communication and collaboration skills. (MUST)</li></ul>Preferred Experience<ul><li>Experience building AI voice assistants or AI call agents.</li><li>Experience working with SaaS automation products.</li><li>Experience integrating AI systems with CRM platforms.</li><li>Experience in startup or fast-paced product environments.</li><li>Knowledge of AI security, privacy, and model governance.</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving abilities.</li><li>Ability to design scalable automation architectures.</li><li>Excellent communication and collaboration skills. (MUST)</li><li>Ability to work independently during night shift operations.</li></ul>Work Environment<ul><li>Onsite role based in DHA Phase 2, Islamabad.</li><li>Night shift: 08:00 PM &ndash; 05:00 AM (Pakistan Standard Time).</li><li>Opportunity to work on cutting-edge AI automation and voice AI technologies.</li></ul>Work Location: In person

AI Engineer – AI Automation (Night Shift)

Domu

<div>
 At Domu.ai, we're building the infrastructure that will replace call centers at the world's largest financial institutions. Voice AI that handles thousands of live calls every day for Fortune 500 banks and insurers, end-to-end. Call volume is 3x-ing monthly. We're hitting problems most startups never see: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and regulatory constraints.
 
 
 The role
 
 
 \ As the
 
 Software Engineer
 
 you'll.....
 
 
 <ul>
 <li>
 Build and own core product features: Backend systems, APIs, voice infrastructure, wherever the product needs you. Code ships daily and goes live for Fortune 500 clients.
 </li>
 <li>
 Work on things most engineers never touch: telephony systems, real-time voice processing, and integrations with legacy financial infrastructure. The problems are hard. That's the point.
 </li>
 <li>
 95%+ of your time will be coding and building.
 </li>
 <li>
 We're looking for engineers who can own one of these areas: the orchestration layer that coordinates our voice AI systems, infrastructure scaling and low-level performance, security as a generalist building for Fortune 500 financial institutions, or product engineering close to users finding high-leverage wins.
 </li>
 <li>
 Know what it feels like when things are working: real customers, real revenue, a product people actually need. You also know the chaos, the pace, the things that break at the worst possible time. You've seen both sides and you want to do it again with a team that's already found traction.
 
 
 </li>
 </ul>
 How we work
 
 
 <ul>
 <li>
 Four engineers. Everyone ships to production.
 </li>
 <li>
 We do dailies. We groom tickets. But we keep process light and in service of the work, not the other way around. We'd rather spend time building than talking about building.
 </li>
 <li>
 We care about doing great work. Not just shipping, but shipping something you're proud of. Clean abstractions. Systems that don't page you at 3am. Code you wouldn't be embarrassed to open-source. We build things that last because we're the ones maintaining them.
 </li>
 <li>
 Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers.
 </li>
 <li>
 We hire people whose judgment we trust, then get out of their way. No passengers.
 
 
 </li>
 </ul>
 What you bring
 
 
 <ul>
 <li>
 3+ years of experience as a software engineer
 </li>
 <li>
 Previously worked at a Series A (or similar stage) startup and went through the same hypergrowth challenges Domu is facing
 </li>
 <li>
 Experience dealing with legacy systems and refactoring them into sustainable, scalable architectures
 </li>
 <li>
 Strong backend fundamentals - can own features end-to-end from design to production
 </li>
 <li>
 Proficiency in TypeScript and/or Python
 </li>
 <li>
 Cares about doing great work - clean abstractions, reliable systems, code you'd be proud to open-source
 
 
 </li>
 </ul>
 Extras we'd be excited about
 
 
 <ul>
 <li>
 Telephony/Voice infrastructure - SIP, SRTP, WebRTC, or platforms like Telnyx, Twilio, LiveKit
 </li>
 <li>
 High-throughput distributed systems - queue workers, event-driven architectures, handling 1M+ daily transactions
 </li>
 <li>
 PostgreSQL at scale - query optimization, replication, connection pooling
 </li>
 <li>
 Kubernetes - production deployments, scaling stateful services
 </li>
 <li>
 Real-time data pipelines - ClickHouse, Kafka, or similar OLAP/streaming solutions
 </li>
 <li>
 AWS infrastructure - SQS, containerized deployments
 </li>
 <li>
 Compliance-conscious environments - SOC 2, ISO 27001, or fintech/enterprise security requirements
 </li>
 <li>
 Experience with AI/ML integrations in production (LLMs, voice AI)
 </li>
 <li>
 Familiarity with contact center / dialer systems
 </li>
 <li>
 You've been through the early stages of a startup before.
 </li>
 <li>
 You care about the craft. You want to build something good, not just something that works.
 
 
 </li>
 </ul>
 Why Domu
 
 
 <ul>
 <li>
 You'll be engineer #5. Small team, high leverage. Your work ships immediately.
 </li>
 <li>
 Real traction. Post-revenue, Fortune 500 customers, 3x monthly growth. This isn't a bet on an idea. The product works and customers are paying for it.
 </li>
 <li>
 You'll learn how enterprise deals work from an engineering seat. You'll see the direct line between your code and revenue.
 </li>
 <li>
 Early enough to shape the product, the team, and the culture.
 
 
 </li>
 </ul>
 What we offer
 
 
 <ul>
 <li>
 Healthcare
 </li>
 <li>
 weekly stipend for food and transportation
 </li>
 <li>
 gym membership
 </li>
 <li>
 equipment budget (strict rules on noisy mechanical keyboards)
 </li>
 <li>
 whatever tools you need
 </li>
 </ul>
</div>

Software Engineer

Presto AB

<div><h2 class="jobSectionHeader">About Presto Phoenix, Inc.</h2>
Presto is the leading Voice AI company for restaurant drive-thrus, operating at scale in complex, noisy, customer-facing environments. As the AI partner to more than a dozen of the most iconic American restaurant brands, Presto is building one of the most impactful real-world applications of AI that directly impacts revenue, labor efficiency, and a magical guest experience for millions of people.
AI is not a feature at Presto&mdash;it is the foundation of how we build, evaluate, and evolve our products. We operate at lightning speed iteration cycles and are solving some of the hardest problems in Voice AI. We are backed by Remus Capital, were a Y Combinator company, and are headquartered in Silicon Valley.
This may not be the right fit for you, if you are looking for a traditional 9-to-5 environment. We move at the pace of AI. Change is constant, and roadmaps evolve quickly. Presto is for builders, experimenters, and problem-solvers who thrive in ambiguity, learn continuously, and are excited to shape the future of real-world AI alongside a high-performance team.<h2 class="jobSectionHeader"> 
The Role</h2>
We are looking for an ASR Engineer, Speech &amp; Voice AI to lead the development of state-of-the-art automatic speech recognition (ASR) technologies and integrate cutting-edge research into Prestos production Voice AI systems.
This is a highly impactful, hands-on technical leadership role at the intersection of AI research, real-world deployment, and product innovation. You will help define the future of Prestos Voice AI platform&mdash;owning core ASR capabilities, influencing product roadmap decisions, and continuously pushing the boundaries of what voice systems can do in complex, real-world environments.
Success in this role requires an AI-first mindset, comfort experimenting with new models and techniques, and the ability to rapidly translate research breakthroughs into scalable, customer-facing solutions.<h2 class="jobSectionHeader">
What Youll Do</h2><ul><li>
Lead the design, development, and customization of high-performance, production-grade ASR systems optimized for real-world restaurant environments</li><li>
Rapidly evaluate, prototype, and integrate state-of-the-art and emerging speech recognition technologies into existing and future voice products</li><li>
Partner closely with Product, Engineering, and Go-To-Market teams to define new voice features, technical capabilities, and roadmap priorities</li><li>
Own the end-to-end lifecycle of ASR innovation&mdash;from research exploration to deployment, optimization, and continuous improvement</li><li>
Define speech data requirements, data strategies, and evaluation methodologies to support new AI-driven product features</li><li>
Communicate technical tradeoffs, performance characteristics, and system limitations clearly to cross-functional stakeholders</li><li>
Mentor and elevate junior engineers and researchers, setting technical standards and fostering a culture of experimentation and learning</li></ul><h2 class="jobSectionHeader"> 
What Were Looking For</h2><ul><li>
Bachelors degree in Computer Science, Electrical Engineering, or a related field (or equivalent practical experience)</li><li>
5+ years of experience building and deploying automatic speech recognition systems</li><li>
Deep, hands-on expertise with modern ASR architectures, machine learning, and deep learning techniques</li><li>
Strong experience working with real-time, production speech systems and rapidly integrating new model advancements</li><li>
Proven ability to move from research to scalable, customer-facing AI solutions</li><li>
Strong programming skills in Python, C, and/or C++</li><li>
Experience working with embedded or resource-constrained speech recognition systems</li><li>
Comfort operating in fast-moving, ambiguous environments where priorities evolve quickly</li></ul><h2 class="jobSectionHeader"> 
Nice to Have</h2><ul><li>
Masters Degree or Ph.D. in Computer Science, Electrical Engineering, or related field</li><li>
Experience with near-field and far-field speech signal processing</li><li>
Hands-on experience with text-to-speech (TTS) systems</li><li>
Experience applying ASR in noisy, real-world, customer-facing environments</li></ul><h2 class="jobSectionHeader"> 
Why Presto</h2>
We move at the speed of AI. Change is rapid, experimentation is expected, and roles evolve alongside the technology. This is not a highly prescriptive environment&mdash;success requires curiosity, adaptability, and a desire to continuously learn and push boundaries.
Youll work on real-world AI systems at meaningful scale, with direct customer impact and ownership over foundational voice technologies powering the future of restaurant automation.<h2 class="jobSectionHeader"> 
Compensation &amp; Benefits</h2>
The U.S. base salary range for this position is approximately $140,000&ndash; $180,000 annually, plus equity and benefits. Compensation is determined by role, level, location, and individual experience. Prestos compensation philosophy rewards high performers and aligns incentives with long-term value creation.
Benefits for U.S.-based employees include medical, dental, and vision insurance, a 401(k) program, and paid time off (PTO). Learn more at www.presto.com.<h2 class="jobSectionHeader"> 
Our Commitment</h2>
We value people from all walks of life and are committed to building an inclusive, equitable work environment. We strongly encourage candidates from historically underrepresented backgrounds to apply. Presto Phoenix, Inc. is an equal opportunity employer.
If you need an accommodation to access the application or interview process, please contact recruiting@presto.com.</div>

AI Engineer

Zoom Communications

<div><div><ul><li>R17982
</li></ul></div><div><ul><li>Remote, United States
</li></ul></div><div><ul><li>Product
</li></ul></div><div><ul><li>Full time</li></ul></div></div>
 <div>What you can expect
We are looking for a Product Engineer focused on customer deployments for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers.
About the Team
The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science.
Responsibilities<ul>
<li>
Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex multi-tool tasks, including database checks and transactions.</li>
<li>
Fine-tune the underlying Large Language Models (LLMs) to ensure optimal performance, low latency, and minimal hallucination in real-time voice conversations.</li>
<li>
Developing and deploy custom full-stack Python/JS to connect the agent's decision-making with customer back-end systems (CRM, ERP, knowledge bases) as external &quot;tools.&quot;</li>
<li>
Crafting and iterating advanced LLM prompts (e.g., chain-of-thought, few-shot) to guide conversation, maintain context, and ensure accurate tool use in live voice interactions.</li>
<li>
Prompt-engineer TTS components (e.g., ElevenLabs, Azure, Cartesia) to fine-tune tone, pacing, emphasis, and prosody to context and brand.</li>
<li>
Conducting A/B testing and performance monitoring on TTS output, ensuring high acoustic quality, latency requirements, and emotional appropriateness.</li>
<li>
Acting as the embedded technical expert, working directly with customer engineering and executive teams to map complex business goals to agentic solutions.</li>
<li>
Managing end-to-end production deployments with continuous optimization and performance tuning driven by real-world voice traffic data.</li>
<li>
Translating field challenges, LLM failure modes, and TTS needs into actionable input for Core Engineering and Product to drive platform innovation.</li>
</ul>
What we&rsquo;re looking for<ul>
<li>
Have 3+ years in a technical, customer-facing role (FDE, Solutions Architect, Technical Lead) focused on AI/ML or highly technical SaaS products.</li>
<li>
Possess proven hands-on experience designing and deploying LLM solutions using modern agentic frameworks (e.g., LangChain, LlamaIndex, internal tools).</li>
<li>
Have deep expertise in voice stacks and TTS integration, using prompt engineering to control prosody, tone, and pacing.</li>
<li>
Possess proven ability to write and manage iterative prompts guiding both generative text logic and speech synthesis quality (prosody and emotion).</li>
<li>
Have solid software development skills in Python for prototyping, API integration, and production deployment, coupled with familiarity with modern DevOps practices.</li>
<li>
Own exceptional ability to distill complex AI and engineering concepts into clear, actionable insights for both technical teams and C-level executives.</li>
</ul>
Salary Range or On Target Earnings:
Minimum:
$124,000.00
Maximum:
$271,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working 
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits 
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us 
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. 
We&rsquo;re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. 
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We&rsquo;re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know&mdash;we&rsquo;re here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application &ndash; take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
#LI-Remote</div>

Forward Deployment Engineer

700apps

<div>
 We are seeking a highly skilled
 
 Senior VoIP &amp; Contact Center Integration Engineer
 
 to lead the integration between enterprise contact center platforms and modern AI-powered voice technologies.
 
 
 This role focuses on enabling organizations to enhance their existing call center infrastructure with
 
 AI voice automation
 
 , without replacing their current systems. The ideal candidate will have strong experience working with enterprise contact center technologies and VoIP infrastructure, along with the ability to integrate these systems with AI platforms through
 
 SIP protocols, APIs, and real-time audio streaming
 
 .
 
 
 The engineer will collaborate with AI engineers, solution architects, and enterprise clients to design and implement scalable integrations between telephony systems and conversational AI solutions.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design and implement integrations between enterprise contact center platforms and AI voice agents.
 </li>
 <li>
 Configure and manage VoIP infrastructure including SIP trunks, routing policies, and telephony gateways.
 </li>
 <li>
 Integrate traditional IVR systems with AI-based conversational voice platforms.
 </li>
 <li>
 Design and implement end-to-end call flows between IVR systems, AI agents, and human agents.
 </li>
 <li>
 Enable real-time voice streaming between telephony systems and AI speech engines.
 </li>
 <li>
 Develop middleware and API integrations connecting contact center systems with enterprise platforms and AI services.
 </li>
 <li>
 Troubleshoot telephony issues related to SIP signaling, RTP media streams, call routing, and call quality.
 </li>
 <li>
 Integrate call center solutions with CRM systems, ticketing platforms, and enterprise applications.
 </li>
 <li>
 Collaborate with internal engineering teams to build scalable and reliable voice automation solutions.
 </li>
 <li>
 Support deployment and optimization of AI-powered call center solutions for enterprise clients.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Telecommunications, Information Technology, or a related field.
 </li>
 <li>
 7&ndash;10 years of experience in telephony systems, VoIP engineering, or contact center technologies.
 </li>
 <li>
 Strong understanding of VoIP architecture and protocols, including SIP and RTP.
 </li>
 <li>
 Hands-on experience with telephony platforms such as Asterisk or similar systems.
 </li>
 <li>
 Experience working with enterprise contact center platforms such as Cisco, Avaya, or Genesys.
 </li>
 <li>
 Experience integrating systems using REST APIs and enterprise integration patterns.
 </li>
 <li>
 Strong troubleshooting skills related to VoIP signaling, call routing, and voice quality issues.
 </li>
 <li>
 Experience working with IVR systems and call flow design.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience integrating AI voice platforms or conversational AI systems.
 </li>
 <li>
 Hands-on experience with real-time audio streaming technologies.
 </li>
 <li>
 Experience integrating telephony systems with CRM or ticketing platforms.
 </li>
 <li>
 Experience developing middleware services for telephony integrations.
 </li>
 <li>
 Familiarity with cloud platforms and modern communication APIs.
 
 
 </li>
 </ul>
 
 Preferred Background (Saudi Market)
 
 
 
 Experience working with:
 
 
 <ul>
 <li>
 Telecom operators such as STC, Mobily, or Zain Saudi Arabia
 </li>
 <li>
 Large enterprise contact centers in the Saudi market
 </li>
 <li>
 Government call center systems
 </li>
 <li>
 System integrators delivering enterprise contact center solutions
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Experience with AI voice APIs and speech processing platforms
 </li>
 <li>
 Experience in AI-powered call center automation
 </li>
 <li>
 Knowledge of real-time voice processing pipelines
 </li>
 <li>
 Experience supporting large-scale enterprise telephony environments
 </li>
 </ul>
</div>

Senior VoIP & Contact Center Integration Engineer (AI Call Center)

appearls

We are looking for a highly creative and detail-oriented AI Prompt Engineer to join our team. The ideal candidate will be responsible for crafting high-quality prompts and leveraging cutting-edge AI tools to generate engaging visual, audio, and video content.If you have a passion for AI, creativity, and experimentation with emerging technologies, this role is for you.Key Responsibilities:<ul><li>Design and optimize prompts for AI-generated content (text, image, video, and voice)</li><li>Work with AI tools to create high-quality marketing and creative assets</li><li>Continuously test and improve prompt performance for better outputs</li><li>Collaborate with design and marketing teams for campaign execution</li><li>Stay updated with the latest AI trends and tools</li></ul>Tools &amp; Technologies:<ul><li>Veo3 (AI Video Generation)</li><li>Nano Banana (Creative AI Tool)</li><li>ElevenLabs (AI Voice Generation)</li><li>CapCut (Video Editing)</li><li>Gemini (AI Content &amp; Prompting)</li></ul>Requirements:<ul><li>Proven experience with AI tools and prompt engineering</li><li>Strong creative thinking and problem-solving skills</li><li>Basic knowledge of video editing and content creation</li><li>Familiarity with AI-generated voice, video, and image tools</li><li>Ability to work independently and meet deadlines</li></ul>Preferred Qualifications:<ul><li>Experience in digital marketing or content creation</li><li>Background in design, media, or tech</li><li>Understanding of AI workflows and automation</li></ul>Why Join Us?<ul><li>Work with cutting-edge AI technologies</li><li>Creative and innovative environment</li><li>Opportunity to grow in a fast-evolving field</li></ul>How to Apply:Submit your portfolio or samples of AI-generated work along with your application.Job Type: Full-timeWork Location: Hybrid remote in Karachi

AI Prompt Engineer (Creative Tools Specialist)

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