voice engineer

Voice Support Engineer At BNY, our culture allows us to run our company better and enables employees growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solu click apply for full job details<img src="https://www.jobg8.com/Tracking.aspx?8I79n2dBKkQYvRk3W02uEuP6yu2s7A9Yz" width="0" height="0" />

Vice President, Voice Support Engineer

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
Job Purpose
Responsible for the administration, maintenance, and support of the bank&rsquo;s voice communication infrastructure, with a focus on IP telephony, VoIP, and the bank's contact center platform. The role responsible for high availability, security, and optimal performance of voice solutions while troubleshooting and resolving technical issues to support business operations.
Job Description<div>
1. Voice Infrastructure &amp; Contact Center Support: 
<ul><li>Administer and maintain IP telephony systems, VoIP solutions, SBCs, and PBX infrastructure.</li><li>Support and optimize the bank's contact center platform, including call routing, IVR functionalities, and call recording.</li><li>Ensure the quality and reliability of voice services by monitoring system health and performance.</li><li>Assist in securing voice infrastructure through encryption, authentication, and access controls.</li></ul></div><div>
2. Incident &amp; Problem Management: 
<ul><li>Provide Level 2 support for voice-related incidents and service requests.</li><li>Troubleshoot and resolve voice network issues, ensuring minimal downtime.</li><li>Conduct root cause analysis (RCA) for recurring problems and suggest corrective actions.</li></ul></div><div>
3. Projects &amp; Upgrades: 
<ul><li>Assist in implementing and upgrading voice solutions in alignment with business needs.</li><li>Support the integration of voice services with CRM, workforce management, and other applications.</li><li>Work with vendors and service providers for issue resolution and enhancements.</li></ul></div>
Policies, Processes &amp; Procedures
4. Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day Operations
5. Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.
Compliance
6. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
Requirements<ul><li>Education &amp; Certifications:</li><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, or a related field.</li><li>Certifications such as Cisco CCNA Collaboration, Avaya, or Genesys certifications are a plus.</li><li>Experience:</li><li>For Sr. Engineer: 3-5 years of experience in managing and supporting enterprise voice solutions.</li><li>For Engineer: 1-3 years of experience in managing and supporting enterprise voice solutions.</li><li>Hands-on experience with VoIP, SIP, PBX, and contact centre platforms.</li><li>Banking or financial institution experience is preferred.</li></ul><div>
Technical Skills: 
<ul><li>Strong understanding of VoIP protocols (SIP, RTP, H.323).</li><li>Knowledge of call routing, IVR, and workforce management systems.</li><li>Experience in troubleshooting voice quality issues and network-related voice problems.</li><li>Familiarity with QoS, network security, and voice system integrations.</li></ul>
Soft Skills: 
<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work effectively under pressure and meet SLAs.</li><li>Good communication and teamwork skills.</li></ul> 
 
</div>Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Voice Management Senior Engineer

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To maintain the Unified Communication Environment infrastructure, collaboration tools, Contact Center Voice infrastructure and Corporate Voice technologies to ensure optimal, best quality voice and video communication between corporate staff and customers.
Description
Unified Communication Infrastructure
Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.
Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.
Maintain different collaboration tools such as the WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.
Maintain voice PRIs, and the Call Center PRIs (19666 and 19VIP) to guarantee the operation of all voice services around the clock.
Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.
Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.
Policies, Processes and Procedures
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day operations
Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.
Compliance
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
Bachelor Degree in Communications / Computer Engineering
For Engineer: Minimum 1 &ndash; 3 Years of experience in Voice and Collaboration
For Senior Engineer: Minimum 4 - 5 Years of experience in Voice and Collaboration
CCNA is a minimum requirement
Good Knowledge in Networking, preferably CISCO products and technologies;
Routing &amp; Switching
Network Security baselines
Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
IP Telephony and Unified Communication Systems.
Telepresence solutions.
WebEx and Corporate IM solutions.
Knowledge in MS Teams or Zoom is a plus.
Skills
Good command of English and Arabic languages
Good Communication and presentation skills
Good Analytical Thinking and Problem Solving skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

VOICE & MULTIMEDIA ADMINISTRATOR/SENIOR ADMINISTRATOR

Confinality

Overview We&rsquo;re building an AI Agent that can engage in real-time, human-like conversations with prospects &mdash; enabling businesses to automate outreach and scale communication with intelligence and empathy.We&rsquo;re now looking for an AI Engineer who can help us push the boundaries of speech intelligence, focusing on real-time TTS, STT, and conversational voice models.Responsibilities<ul><li>Design, build, and optimize data pipelines for speech-based AI systems.</li><li>Develop and fine-tune Text-to-Speech (TTS) and Speech-to-Text (STT) models, including Whisper fine-tuning.</li><li>Implement Voice Activity Detection (VAD) for real-time audio processing.</li><li>Apply Natural Language Processing (NLP) techniques for intent detection, dialogue flow, and response generation.</li><li>Collaborate on integrating speech + NLP models into scalable, real-time conversation pipelines.</li><li>Collaborate with product and backend teams to deploy scalable architectures for voice-based agents.</li><li>Research and experiment with state-of-the-art voice synthesis, speaker adaptation, and emotion modeling.</li><li>Continuously improve the latency, clarity, and realism of AI-generated speech.</li></ul>Requirements<ul><li>Solid experience with Machine Learning / Deep Learning in Speech or NLP domains.</li><li>Proficiency in PyTorch / TensorFlow and libraries such as Hugging Face Transformers.</li><li>Practical experience with TTS, STT, or NLP models (e.g., Whisper, Tacotron, FastSpeech, GPT, BERT, LLaMA).</li><li>Understanding of data engineering and real-time inference pipelines.</li><li>Familiarity with cloud deployment (AWS/GCP/Azure) and API integration.</li><li>Strong analytical thinking, communication, and ownership mindset.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have you worked with Text-to-Speech (TTS) or Speech-to-Text (STT) models such as Whisper?</li><li>Do you have hands-on experience with NLP or LLM models (e.g., BERT, GPT, or Hugging Face Transformers)?</li><li>Have you ever fine-tuned a pre-trained AI model for speech or text applications?</li><li>How comfortable are you with building data pipelines or real-time AI architectures?</li><li>Share one AI or NLP project you&rsquo;ve worked on and the tools or frameworks you used.</li></ul>Work Location: Remote

AI Engineer – Text-to-Speech

Legal Capital Law Firm

Job Title: Voice Process Executive &ndash; SalesLocation: HyderabadContact: 9059988775Experience Required: 1 to 4 YearsEmployment Type: Full-TimeAbout the Role:We are looking for energetic and persuasive Voice Process Executives with experience in sales and customer engagement. The ideal candidate should have strong communication skills, a sales-driven attitude, and the ability to handle outbound and inbound calls professionally to achieve targets and build customer relationships.Key Responsibilities:<ul><li>Handle outbound/inbound voice calls to promote products or services and convert leads into sales.</li><li>Maintain a deep understanding of company offerings to provide accurate information to customers.</li><li>Follow up on leads generated through marketing and digital campaigns.</li><li>Achieve daily, weekly, and monthly sales and conversion targets.</li><li>Maintain records of customer interactions and update CRM systems accurately.</li><li>Handle customer objections effectively and ensure a positive customer experience.</li><li>Work closely with the sales and marketing team to optimize call strategies.</li></ul>Required Qualifications:<ul><li>Education: Any Graduate / Post Graduate (preferred).</li><li>Experience: 1&ndash;4 years in voice process, telesales, telemarketing, or customer service (sales-focused).</li><li>Communication: Excellent English and Hindi communication skills (Telugu preferred for South Zone roles).</li><li>Computer Skills: Basic knowledge of MS Office and CRM tools.</li></ul>Preferred Skills:<ul><li>Proven experience in achieving and exceeding sales targets.</li><li>Confident, self-motivated, and result-oriented attitude.</li><li>Ability to build rapport quickly over the phone.</li><li>Strong listening and problem-solving abilities.</li><li>Willingness to work in rotational shifts (if required).</li></ul>Compensation:<ul><li>Competitive salary + performance-based incentives.</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

voice process

IST Networks

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 implement, and support Cisco Collaboration solutions including
 
 CUCM, Unity Connection, IM&amp;P, Jabber, and WebEx Teams
 
 .
 </li>
 <li>
 Configure, maintain, and troubleshoot
 
 Cisco Contact Center platforms (UCCE, UCCX, CVP, Finesse)
 
 .
 </li>
 <li>
 Perform system upgrades, patches, and backups for voice infrastructure.
 </li>
 <li>
 Monitor and optimize
 
 call flows, routing, and QoS
 
 to ensure high-quality voice services.
 </li>
 <li>
 Resolve complex VoIP issues, including call drops, quality issues, and integration problems.
 </li>
 <li>
 Collaborate with network, IT, and application teams for seamless integration with other systems.
 </li>
 <li>
 Provide technical support for voice endpoints, softphones, and mobile clients.
 </li>
 <li>
 Maintain documentation for configurations, network diagrams, and operational procedures.
 </li>
 <li>
 Stay updated with the latest Cisco VoIP and Collaboration technologies.
 </li>
 </ul>
 
 
</div>

Cisco Engineer

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
 
 
 
 Job Description
 
 
 
 Applicant should be comfortable with voice profile
 
 
 Applicant should be comfortable working in a 24/7 shifts
 
 
 Applicant should have customer centric approach
 
 
 
 Qualifications
 
 
 
 Both UG and Grad can apply
</div>

Voice Operations

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