voice systems engineer

TTEC

<div>Senior AI/Voice Application Engineer
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a Senior AI/Voice Application Engineer working Hybrid in Denver, you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work&reg; certification in the United States says it all!
What You&rsquo;ll be Doing:
As a Senior AI/Voice Application Engineer, you will lead the design and implementation of enterprise-scale AI and voice communication solutions for contact center operations. You will architect intelligent systems that leverage cutting-edge GenAI capabilities, real-time voice processing, and scalable cloud infrastructure to deliver transformative customer experience solutions.
You'll report to the Director, Application Development.
During a Typical Day, You'll:
<ul><li>Architect and develop complex GenAI applications using Golang, implementing multi-agent systems, conversation intelligence, and autonomous workflow automation</li></ul>
<ul><li>Design voice infrastructure solutions including SIP trunking, session border controllers, and real-time media processing pipelines</li></ul>
<ul><li>Lead the development of AI-powered contact center capabilities such as virtual agents, real-time agent coaching, and predictive analytics</li></ul>
<ul><li>Build scalable streaming data pipelines for processing voice, chat, and email interactions in real-time</li></ul>
<ul><li>Implement advanced AI techniques including fine-tuning, few-shot learning, and multi-modal AI applications</li></ul>
<ul><li>Architect integration layers between contact center platforms (Amazon Connect, Genesys, Avaya, etc.) and enterprise systems</li></ul>
<ul><li>Design and implement voice quality monitoring, fraud detection, and compliance recording solutions</li></ul>
<ul><li>Establish best practices for AI model governance, versioning, and deployment strategies</li></ul>
<ul><li>Mentor development teams on Golang best practices, AI integration patterns, and telecommunications protocols</li></ul>
<ul><li>Drive technical decision-making for platform architecture, technology selection, and system design</li></ul>
<ul><li>Lead proof-of-concept initiatives and rapid prototyping for emerging AI capabilities</li></ul>
What You Bring to the Role:
<ul><li>6+ years of professional Golang development experience with demonstrated expertise in system design</li></ul>
<ul><li>Proven track record building and deploying GenAI applications, including integration of LLMs, embedding models, and AI orchestration frameworks</li></ul>
<ul><li>Deep understanding of SIP protocol, RTP/SRTP, voice codecs (G.711, Opus, etc.), and telecommunications standards</li></ul>
<ul><li>3+ years of experience with contact center technologies, including CCaaS platforms, ACD systems, or workforce management tools</li></ul>
<ul><li>Expert-level knowledge of cloud-native architectures on GCP, AWS, or Azure</li></ul>
<ul><li>Strong experience with microservices patterns, event-driven design, and distributed systems</li></ul>
<ul><li>Proficiency with streaming technologies (Kafka, Pub/Sub, Kinesis) and real-time data processing</li></ul>
<ul><li>Track record of mentoring engineers and leading technical initiatives</li></ul>
<ul><li>Demonstrated ability to rapidly learn and implement emerging technologies</li></ul>
<ul><li>Experience architecting voice platforms with media servers (FreeSWITCH, Asterisk, Kamailio)</li></ul>
<ul><li>Deep knowledge of AI/ML frameworks, LangChain, vector databases, and RAG architectures</li></ul>
<ul><li>Experience with telephony APIs (Twilio Programmable Voice, SignalWire, Plivo)</li></ul>
<ul><li>Understanding of WebSocket protocols, WebRTC infrastructure, and STUN/TURN servers</li></ul>
<ul><li>Familiarity with speech analytics, emotion AI, or conversational AI platforms</li></ul>
<ul><li>Experience with contact center AI solutions (Google CCAI, Amazon Lex, Nuance)</li></ul>
<ul><li>Background in voice biometrics, speaker diarization, or acoustic modeling</li></ul>
<ul><li>GCP Professional Cloud Architect or AWS Solutions Architect certification</li></ul>
<ul><li>Experience with Agile/Scrum methodologies in fast-paced environments</li></ul>
What You Can Expect
<ul><li>An annual incentive program</li></ul>
<ul><li>Medical, dental, and vision</li></ul>
<ul><li>Tax-advantaged healthcare accounts</li></ul>
<ul><li>Financial and income protection benefits</li></ul>
<ul><li>Paid time off (PTO) and wellness time off</li></ul>
<ul><li>Tuition reimbursement and access to thousands of free online courses</li></ul>
Visit TTEC Benefits for U.S. Employees | TTEC for more information.
 The anticipated range is $140,000-160,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote 
Primary Location: US-CO-GreenwoodVillage 
Other Locations: United States, US-TX-Austin</div>

Senior AI/Voice Application Engineer

Prognova Partners Pvt Ltd

One of our clients, a fast-growing Digital Marketing startup with a global presence, is looking for an AI Voice Engine Developer to join its team in Coimbatore. The ideal candidate will play a crucial role in developing high-performing AI-powered voice applications and real-time conversational systems. This position is ideal for a self-driven and technically skilled professional passionate about AI voice solutions and end-to-end development.Job Title: AI Voice Engine Developer Location: Coimbatore Job Type: Full-Time (Onsite)Key Responsibilities:<ul><li>Design and implement real-time AI voice agent systems using Twilio for inbound and outbound calls.</li><li>Develop backend services using FastAPI or Express.js for voice session control, call routing, and AI response management.</li><li>Integrate Speech-to-Text (STT) and Text-to-Speech (TTS) APIs such as Whisper, Deepgram, ElevenLabs, and OpenAI TTS.</li><li>Build and optimize real-time audio streaming pipelines using WebRTC, RTP, or Twilio Media Streams.</li><li>Implement Large Language Models (LLMs) like GPT-4 / OpenAI Realtime for contextual AI-driven conversations.</li><li>Manage session memory, call context, and message states using Redis or similar technologies.</li><li>Handle call recording, transcription, and analytics pipelines.</li><li>Collaborate with AI engineers and frontend teams (React/Next.js) to ensure full system integration.</li><li>Focus on optimizing latency, reliability, and performance in low-latency environments.</li></ul>Requirements:<ul><li>Strong proficiency in Python (asyncio, FastAPI) or Node.js (Express.js).</li><li>Proven experience with Twilio Voice, WebRTC, or similar real-time communication frameworks.</li><li>Experience integrating speech APIs (Whisper, Deepgram, Google Speech, OpenAI TTS, etc.).</li><li>Working knowledge of LLM APIs (OpenAI GPT, Anthropic Claude, etc.).</li><li>Solid understanding of event-driven architectures (WebSocket, Pub/Sub).</li><li>Experience with PostgreSQL, SQLAlchemy/SQLModel, and Docker.</li><li>Familiarity with REST API design and backend architecture best practices.</li><li>Strong debugging, analytical, and problem-solving skills.</li><li>Ability to work independently, manage time efficiently, and meet project deadlines.</li></ul>About the Client:Our client, a digital marketing agency that helps brands get noticed. Their services include Website Development, SEO, Social Media Marketing, PPC, Email Marketing, and Content Creation. What sets apart is their commitment to continuous learning, innovation, and teamwork. Every challenge is viewed as an opportunity to grow, and collaboration lies at the heart of everything they do.If you are passionate about building intelligent, AI-driven voice systems and want to work in a dynamic, innovation-focused environment, this is the perfect opportunity for you.Interested candidates can drop their resume at: jobs@prognova.coJob Type: Full-timePay: Up to &#8377;900,000.00 per yearWork Location: In person

AI Voice Engine Developer

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
 
 
 
 Job Description
 
 
 
 Applicant should be comfortable with voice profile
 
 
 Applicant should be comfortable working in a 24/7 shifts
 
 
 Applicant should have customer centric approach
 
 
 
 Qualifications
 
 
 
 Both UG and Grad can apply
</div>

Voice Operations

Legal Capital Law Firm

Job Summary:We are looking for a motivated and customer-focused professional with 1&ndash;3 years of experience in voice-based customer service or telesales. The ideal candidate should have excellent communication skills, problem-solving ability, and a passion for delivering outstanding customer experiences.Key Responsibilities:<ul><li>Handle inbound and/or outbound customer calls in a professional manner.</li><li>Provide accurate information and resolve customer queries efficiently.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Meet or exceed daily/weekly/monthly targets (such as call handling time, customer satisfaction, or sales conversion).</li><li>Escalate unresolved issues to the appropriate departments.</li><li>Adhere to company policies, call quality standards, and compliance guidelines.</li><li>Collaborate with team members to improve customer service processes.</li></ul>Required Skills &amp; Qualifications:<ul><li>Education: Graduate in any discipline (preferred).</li><li>Experience: 1&ndash;3 years in a voice process (inbound/outbound/customer service/sales/technical support).</li><li>Excellent verbal communication skills in English (and other regional languages if required).</li><li>Strong listening and problem-solving abilities.</li><li>Good computer skills; familiarity with CRM tools is a plus.</li><li>Willingness to work in rotational shifts (including night shifts if applicable).</li><li>Positive attitude, team spirit, and strong customer focus.</li></ul>Preferred Skills (Good to Have):<ul><li>Experience in international BPO or customer support.</li><li>Knowledge of call center metrics and quality assurance processes.</li><li>Multilingual proficiency.</li></ul>Compensation:<ul><li>Competitive salary based on experience.</li><li>Incentives/performance bonuses.</li><li>Additional benefits as per company policy.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Voice Process

Johnson Controls

<div>Technician &ndash; Fire Suppression &amp; Detection systems is a key role reporting directly to Field Line Manager
As a key member of this team you will be responsible for providing technical support which includes maintenance, trouble shooting, programming, testing and commissioning of Fire Alarm System, Voice Evacuation System and Central battery Emergency/Exit Light System. You will be managing all the day to day technical system errors and issues and preparing technical and service report for the review of Service Engineer/ops team leader.
How You Will Do It 
 
As a Technician you will be responsible for maintaining the fire alarm, voice evacuation and central battery system as per the scope of work and to ensure all the maintenance activities are carried out as per the standard guideline provided to you in the form of procedure and checklist. Execution of preventive and corrective maintenance program of each system as per the approved schedule. Preparing field service report along with applicable checklists. Reporting to site engineer for all the technical concerns and status on daily basis. Maintaining daily service log. Managing the Technicians under you efficiently to complete the task on timely manner. Supporting the service engineer for all the technical concerns raised by the customer.
Required 
What we look for<ul><li> 
Diploma or Degree, preferably in Electrical/Electronics</li><li>
Minimum 3-4 years&rsquo; experience.</li><li>
In-depth Knowledge in Fire Alarm system maintenance, troubleshooting, programming, testing and commissioning &ndash; preferably in Esser/Shield/Gent/Cooper/ Fire Alarm System.</li><li>
Fire Alarm System Programming License Holder preferred.</li><li>
Knowledge in Central Battery systems &ndash; Preferably in Cooper/ CEAG/Inotec</li><li>
Knowledge in Public Addressing and Voice Evacuation systems</li><li>
Possess team attitude and self-starting work ethics with minimal supervision.</li><li>
Strong communication skills.</li><li>
Proactive, Independent and open minded</li><li>
Ability and desire to find technically optimal solutions</li></ul></div>

Technician - Fire Suppression & Detection Systems

Creating Advanced Financial Solutions

<ul><li>Role : Telesales Executive</li><li>Language : Tamil</li><li>Exp : 0 - 5 Years</li><li>Age : 20 - 30 </li><li>Contact : Sridhar - 7397429376</li></ul>Responsible for promoting and selling financial products and offering financial solutions that meet their requirements.<ul><li>Providing investment advice to new and existing customers .</li><li>Learn about our financial products. [ Life &amp; Health Insurance, Mutual Funds, Stocks].</li><li>Pitch about products &amp; and investment plans to prospective/current customers via calls.</li><li>Set up appointments with customers for either virtual or in-person meetings.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;15,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Hiring for Voice Process Executive

Movius Interactive

<div><h1 class="jobSectionHeader">Job Title: ML Ops Engineer &ndash; Speech AI &amp; Infrastructure (5&ndash;8 Years)</h1>
<h2 class="jobSectionHeader">Location: Bangalore (India)</h2>
<h2 class="jobSectionHeader">Full-Time | Immediate Joiners Preferred</h2>
<h3 class="jobSectionHeader">Role Summary:</h3>
We are looking for an experienced ML Ops Engineer (5&ndash;8 years) with a strong background in operationalizing AI/ML systems, particularly in speech AI agents integrated into telephony environments. This role bridges AI infrastructure, voice bot deployment, and real-time streaming operations, enabling AI models to function reliably in production use cases such as customer collections, voice-based load bookings, and conversational AI in logistics and telecom.
<h3 class="jobSectionHeader">Key Responsibilities:</h3>
<ul><li>Build, deploy, and maintain real-time speech AI agents for telephony (inbound/outbound) using CPaaS platforms and audio pipelines.</li>
<li>Integrate ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and LLMs with voice bot workflows using WebSocket or RTP streams.</li>
<li>Work closely with backend engineers and AI scientists to deploy scalable ML models into production across Kubernetes, Docker, and cloud-native environments (AWS/GCP).</li>
<li>Set up observability, logging, and monitoring of speech pipelines (latency, dropouts, stream integrity) using Prometheus, Grafana, ELK, etc.</li>
<li>Automate the ML lifecycle and CI/CD for AI models using tools like MLflow, Airflow, or Kubeflow.</li>
<li>Manage streaming latency optimization across ASR, LLM, and TTS chains in low-latency applications like telephony bots.</li>
<li>Ensure fault-tolerant, secure, and compliant deployment of voice-based systems using industry-standard DevOps practices.</li>
</ul><h3 class="jobSectionHeader">Required Skills:</h3>
<ul><li>5&ndash;8 years of experience in ML Ops, AI platform engineering, or DevOps with hands-on ML deployment.</li>
<li>Experience with ASR/TTS model integration (e.g., Whisper, Amazon Polly, Google Speech API).</li>
<li>Hands-on experience deploying AI in telephony environments, with working knowledge of Asterisk, FreeSWITCH, or similar systems.</li>
<li>Solid command over WebSocket, SIP, RTP, or similar streaming protocols for voice integration.</li>
<li>Proficient with cloud services (AWS/GCP/Azure), containers (Docker), orchestration (Kubernetes), and infrastructure as code (Terraform).</li>
<li>Experience with end-to-end CI/CD pipelines, GitOps, and model monitoring (accuracy, drift, performance).</li>
<li>Strong programming in Python and scripting to support infrastructure and integration tasks.</li>
</ul><h3 class="jobSectionHeader">Nice to Have:</h3>
<ul><li>Exposure to CPaaS platforms (e.g., Twilio, Vonage, Kaleyra, Exotel) for voice bot integration.</li>
<li>Familiarity with conversational AI/NLU platforms and agentic AI frameworks.</li>
<li>Prior experience supporting AI agents in collections, logistics/freight, or telecom workflows.</li>
</ul><h3 class="jobSectionHeader">What We Offer:</h3>
<ul><li>Work on next-gen AI voice agents deployed in high-impact customer environments.</li>
<li>Influence platform architecture and deliver cutting-edge infrastructure for real-time ML.</li>
<li>High-ownership, engineering-led culture with strong product alignment and technical mentorship.</li></ul></div>

MLOPS ENGINEER

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