voip engineer

Physicians Revenue Group

About the roleWe&rsquo;re looking for a Senior VoIP Engineer to architect, deploy, and maintain enterprise-grade voice platforms across multiple phone systems/environments. You&rsquo;ll own end-to-end delivery&mdash;from design and build (SBCs, SIP trunks, IVRs, call flows, integrations) to proactive monitoring, upgrades, and incident response&mdash;ensuring high availability, call quality, and security for a multi-site, regulated environment.What you&rsquo;ll doArchitecture &amp; Build<ul><li>Design, implement, and document scalable VoIP solutions (on-prem and/or cloud), including SBCs, SIP trunking, dial plans, E911, IVR/auto-attendants, call queues, recording, and analytics.</li><li>Engineer complex call flows and integrations with CRMs/EMRs, contact centers, and collaboration suites (e.g., Dialpad, Vonage/Bria, Teams/Zoom).</li><li>Stand up new systems/environments and lead migrations and consolidations between platforms.</li></ul>Operations &amp; Maintenance<ul><li>Own day-to-day administration for multiple phone systems (Dialpad, Vonage/Bria) (adds/moves/changes, routing updates, firmware/OS upgrades, patches).</li><li>Monitor quality and capacity (MOS, jitter, packet loss, ASR/ACD) and tune QoS/CoS across LAN/WAN.</li><li>Manage carrier relationships, number ports, CNAM, and troubleshooting across providers.</li></ul>Reliability, Security &amp; Compliance<ul><li>Implement HA/DR (clustering, geo-redundancy, failover testing) and maintain 99.9%+ uptime.</li><li>Harden VoIP infrastructure (TLS/SRTP, access control, SBC policies), manage certificates/keys, and enforce least privilege.</li><li>Ensure regulatory compliance (e.g., E911/Kari&rsquo;s Law/RAY BAUM&rsquo;s Act; HIPAA), including audit-ready documentation.</li></ul>Troubleshooting &amp; Support<ul><li>Lead Top Tier incident response, root-cause analysis, and post-mortems across network, carrier, and application layers.</li><li>Build tooling/playbooks for proactive detection and faster MTTR; mentor junior engineers.</li></ul>What you&rsquo;ll bring<ul><li>Experience: 10+ years designing, deploying, and maintaining VoIP/telephony at scale, including multi-vendor environments.</li><li>Deep knowledge of: SIP/RTP/SRTP, SDP, DTMF, codecs (G.711/G.729/Opus), dial plans, DID management, SBCs, SIP trunks, NAT traversal, QoS, VLANs, DHCP options (e.g., 66/160), DNS/SRV, TLS/cert management.</li><li>Hands-on with (one or more): Enterprise PBXs (Dialpad, Vonage/Bria and others); SBCs &amp; carriers (Cisco, Oracle, Twilio/Zoom/Teams, Direct Routing); Collaboration/CCaaS (Dialpad, Vonage/Bria, Microsoft Teams Phone, Zoom Phone).</li><li>Networking: Solid L2/L3, routing, firewalls, VPNs, wireless QoS, packet capture/analysis (Wireshark), and monitoring (SNMP/NetFlow/VoIP analytics).</li><li>Soft skills: Ownership mindset, clear documentation, cross-functional communication, vendor/carrier management, mentoring.</li><li>Education/Certs (nice to have): CCNP Collaboration, MS-700/Teams Phone, AudioCodes/Ribbon certs, AWS/Azure fundamentals, ITIL.|</li></ul>Success looks like<ul><li>&ge;99.9% voice service availability across all sites/systems.</li><li>MOS &ge;4.0 for internal and external calls; jitter/packet loss within targets.</li><li>MTTR under agreed SLOs; measurable reduction in repeat incidents.</li><li>Zero overdue security patches; successful DR failover tests.</li><li>Clear, current runbooks and diagrams for every supported system.</li></ul>Tools you may use<ul><li>Wireshark, sngrep, Network monitoring (PRTG, SolarWinds), IaC/scripting (PowerShell, Python, Ansible) for automation.</li></ul>Job Type: Full-timeWork Location: In person

Senior VoIP Engineer

Cloudlink IT Solutions

We are looking for a Cisco VoIP engineer with 5-6 years of experience, kindly share your cv to careers@cloudlink.ae at the earliest. Candidate should be locally available in UAE. Immediate joiners preferred. Provide daily administrative, engineering and upgrade support for CUCM (Cisco Unified Communications Manager), CUC (Cisco Unity Connection), UCCX (Cisco Unified Contact Center Express), VMware, and Cisco UCS Series servers. Perform analysis, design, development, programming/debugging, testing and certification of the Cisco UC application and hardware. Perform end user Moves, Adds, Changes and Deletes within the UC environment. Basic routing and switching and security skills necessary to support Cisco UC environment. Participate on project teams with engineers, project managers and technical staff. Troubleshoot end user and system issues in the Cisco UC environment. Plan, organize, coordinate, and execute assigned technical projects, often requiring expert analysis and direction to teams of other specialists. Perform daily VoIP system checks. Maintains all devices at 99.98% or better availability. Provide updates to as-built system documentation, write projects plans for upgrades, maintenance, and ability to create/update end user how to manuals. Evaluate emerging technologies to contribute to the long-range planning for system evolution. Conducts market research and provide reports showing best in business/industry leading directions. Provide daily VoIP system checks and provide COTR/Team members with a report that outlines the status of the infrastructure along with any problems that were found and were either rectified and/or must be rectified to include details of steps taken and/or that should be taken. Present the system maintenance/upgrades tickets to the Change Control Board (CCB) for approval. Practice robust knowledge management and documentation so that additional/backup resources can easily join to help during surge/emergency operations. Required Qualifications <ul> <li>CCNP / CCNP collaboration</li> <li>CCIE / CCIE written</li> <li>Bachelors Degree in Computer Science or Computer Engineering</li> <li>Minimum 6 years experience.</li> </ul>

Cisco VoIP Engineer

About the roleWe&rsquo;re hiring a Junior VoIP Engineer to keep our cloud telephony running smoothly day-to-day and to be the first-line owner of all phone-system tickets for our U.S. executive team. You&rsquo;ll focus on administration, support, and small changes across Vonage Business Communications and Dialpad, ensuring reliable service, crisp call quality, and white-glove support.What you&rsquo;ll doOperations &amp; Maintenance<ul><li>Perform daily health checks, review alerts, and clear alarms in Vonage/Dialpad admin portals.</li><li>Execute MACDs (adds/moves/changes/deletes), device provisioning, number assignment, voicemail, call recording, and routing updates.</li><li>Maintain IVRs/auto-attendants, ring groups, call queues, business hours/holiday schedules, and E911 addresses.</li><li>Coordinate routine updates, license management, and vendor tickets with Vonage/Dialpad support.</li></ul>Executive Support &amp; Help Desk<ul><li>Triage and resolve all executive team phone tickets (desktop/mobile apps, desk phones, headsets, call routing, conferencing).</li><li>Provide white-glove onboarding, 1:1 setup, and rapid response within agreed SLAs; create quick-reference guides.</li><li>Proactively monitor exec lines/queues during key events; prepare fallback routing and temporary call flows.</li></ul>Troubleshooting<ul><li>Diagnose call-quality issues (one-way audio, jitter, packet loss, poor MOS) across user device, network, and carrier layers.</li><li>Use logs/analytics (Dialpad dashboards, Vonage call reports), packet captures when needed, and coordinate with networking for QoS.</li></ul>Provisioning &amp; Number Management<ul><li>Handle DIDs, extensions, CNAM, and basic LNP requests; maintain accurate inventory, work with teams to resolve any dialing issues like spam and troubled numbers, and E911 records.</li></ul>Security, Compliance &amp; Documentation<ul><li>Enforce access controls, MFA, least privilege in admin consoles; manage certificates/SSO where applicable.</li><li>Keep SOPs, knowledge base articles, and change logs current; contribute to runbooks and end-user guides.</li></ul>Collaboration &amp; Escalation<ul><li>Partner with Network/IT for LAN/WAN QoS and firewall rules (SIP/RTP ports as required).</li><li>Escalate complex issues to Senior VoIP Engineer and vendors with clear reproduction steps and call examples.</li></ul>What you&rsquo;ll bring<ul><li>Experience: 4&ndash;5 years in VoIP/UC administration or support, including hands-on with Vonage and Dialpad (admin portals, call routing, queues, analytics).</li><li>Skills &amp; knowledge: SIP/RTP basics, codecs (G.711/Opus), NAT traversal, E911/Kari&rsquo;s Law/RAY BAUM&rsquo;s Act fundamentals.</li><li>Device provisioning (Poly/Yealink), softphone setup on Windows/macOS/iOS/Android; headset troubleshooting.</li><li>Networking fundamentals (DHCP options, VLANs, QoS/DSCP, basic firewall rules), Wireshark/sngrep familiarity.</li><li>Ticketing and documentation (Invgate/Mojo Helpdesk); strong customer service and executive presence.</li><li>Nice to have: SSO (Azure AD/Okta), MDM (Intune/Jamf), call recording/retention policies, basic scripting (PowerShell), ITIL concepts.</li></ul>Success looks like<ul><li>95%+ of executive tickets resolved within SLA; CSAT &ge; 4.7/5.</li><li>Consistent MOS within target; measurable reduction in recurring issues.</li><li>Zero stale E911 records; accurate number/license inventory.</li><li>Up-to-date runbooks and user guides; clear, audit-ready change history.</li></ul>Job Type: Full-timeWork Location: In person

Junior VoIP Engineer

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
Job Purpose
Responsible for the administration, maintenance, and support of the bank&rsquo;s voice communication infrastructure, with a focus on IP telephony, VoIP, and the bank's contact center platform. The role responsible for high availability, security, and optimal performance of voice solutions while troubleshooting and resolving technical issues to support business operations.
Job Description<div>
1. Voice Infrastructure &amp; Contact Center Support: 
<ul><li>Administer and maintain IP telephony systems, VoIP solutions, SBCs, and PBX infrastructure.</li><li>Support and optimize the bank's contact center platform, including call routing, IVR functionalities, and call recording.</li><li>Ensure the quality and reliability of voice services by monitoring system health and performance.</li><li>Assist in securing voice infrastructure through encryption, authentication, and access controls.</li></ul></div><div>
2. Incident &amp; Problem Management: 
<ul><li>Provide Level 2 support for voice-related incidents and service requests.</li><li>Troubleshoot and resolve voice network issues, ensuring minimal downtime.</li><li>Conduct root cause analysis (RCA) for recurring problems and suggest corrective actions.</li></ul></div><div>
3. Projects &amp; Upgrades: 
<ul><li>Assist in implementing and upgrading voice solutions in alignment with business needs.</li><li>Support the integration of voice services with CRM, workforce management, and other applications.</li><li>Work with vendors and service providers for issue resolution and enhancements.</li></ul></div>
Policies, Processes &amp; Procedures
4. Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day Operations
5. Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.
Compliance
6. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
Requirements<ul><li>Education &amp; Certifications:</li><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, or a related field.</li><li>Certifications such as Cisco CCNA Collaboration, Avaya, or Genesys certifications are a plus.</li><li>Experience:</li><li>For Sr. Engineer: 3-5 years of experience in managing and supporting enterprise voice solutions.</li><li>For Engineer: 1-3 years of experience in managing and supporting enterprise voice solutions.</li><li>Hands-on experience with VoIP, SIP, PBX, and contact centre platforms.</li><li>Banking or financial institution experience is preferred.</li></ul><div>
Technical Skills: 
<ul><li>Strong understanding of VoIP protocols (SIP, RTP, H.323).</li><li>Knowledge of call routing, IVR, and workforce management systems.</li><li>Experience in troubleshooting voice quality issues and network-related voice problems.</li><li>Familiarity with QoS, network security, and voice system integrations.</li></ul>
Soft Skills: 
<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work effectively under pressure and meet SLAs.</li><li>Good communication and teamwork skills.</li></ul> 
 
</div>Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Voice Management Senior Engineer

Honeywell

<div>The Network and VoIP Solution Architect is responsible for designing, implementing, and maintaining the organization's network and VoIP infrastructure. This role requires a deep understanding of networking technologies, VoIP protocols, and industry best practices to ensure reliable, scalable, and secure communication systems.</div>
 <div>Network Design and Architecture:
<ul><li>Analyze the organization's business requirements and develop a comprehensive network architecture to support current and future needs.
</li><li>Design and implement secure, redundant, and high-performance network solutions, including LAN, WAN, and wireless networks.
</li><li>Evaluate and select appropriate network hardware, software, and protocols to meet the organization's needs.
</li><li>Ensure the network architecture aligns with industry standards and best practices.
</li></ul>VoIP and Unified Communications:
<ul><li>Design and implement a robust VoIP and unified communications infrastructure, including IP telephony, video conferencing, and collaboration tools.
</li><li>Evaluate and select appropriate VoIP hardware, software, and protocols to meet the organization's communication requirements.
</li><li>Ensure seamless integration between the VoIP system and other business applications.
</li><li>Develop and maintain disaster recovery and business continuity plans for the VoIP system.
</li></ul>Project Management and Implementation:
<ul><li>Manage the implementation of network and VoIP projects, including planning, resource allocation, and coordination with cross-functional teams.
</li><li>Develop detailed project plans, timelines, and budgets to ensure successful project delivery.
</li><li>Collaborate with vendors, service providers, and internal stakeholders to ensure successful deployment and integration of network and VoIP solutions.
</li></ul>Continuous Improvement and Innovation:
<ul><li>Stay up-to-date with the latest trends, technologies, and industry best practices in networking and VoIP.
</li><li>Identify opportunities for improving the organization's network and VoIP capabilities and recommend appropriate solutions.
</li><li>Collaborate with the IT team and business stakeholders to align the network and VoIP strategy with the organization's overall technology roadmap.</li></ul></div>
 <div>Qualifications and education:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.
</li><li>8 to 10 years of experience as a Network and VoIP Solution Architect or in a similar role.
</li><li>Certified Cisco Internetwork Expert (CCIE) or equivalent certification in networking.
</li><li>Extensive knowledge of network technologies, protocols, and best practices, including TCP/IP, routing, switching, and wireless networking.
</li><li>Proficient in VoIP technologies, including SIP, VoIP protocols, and unified communications solutions.
</li><li>Strong project management skills and experience in leading complex network and VoIP implementation projects.
</li><li>Excellent problem-solving, analytical, and troubleshooting skills.
</li><li>Effective communication and collaboration skills to work with cross-functional teams and stakeholders.</li></ul></div>
 <div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Network and VoIP Solution Architect

IST Networks

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 implement, and support Cisco Collaboration solutions including
 
 CUCM, Unity Connection, IM&amp;P, Jabber, and WebEx Teams
 
 .
 </li>
 <li>
 Configure, maintain, and troubleshoot
 
 Cisco Contact Center platforms (UCCE, UCCX, CVP, Finesse)
 
 .
 </li>
 <li>
 Perform system upgrades, patches, and backups for voice infrastructure.
 </li>
 <li>
 Monitor and optimize
 
 call flows, routing, and QoS
 
 to ensure high-quality voice services.
 </li>
 <li>
 Resolve complex VoIP issues, including call drops, quality issues, and integration problems.
 </li>
 <li>
 Collaborate with network, IT, and application teams for seamless integration with other systems.
 </li>
 <li>
 Provide technical support for voice endpoints, softphones, and mobile clients.
 </li>
 <li>
 Maintain documentation for configurations, network diagrams, and operational procedures.
 </li>
 <li>
 Stay updated with the latest Cisco VoIP and Collaboration technologies.
 </li>
 </ul>
 
 
</div>

Cisco Engineer

Zen Interactive Technologies

Systems Network Engineer 
 
 Location: UAE 
 Job Type : Full - Time 
 Note : UAE Driving License Mandatory 
 
<div> </div><div>Job Overview</div>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential. 
Key Responsibilities 
 1. Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security. 
 2. Analyze and resolve incidents as per SLA; contribute to root cause analysis. 
 3. Act as liaison with vendors and technical teams for effective service delivery. 
 4. Fulfill IT service requests, including installations, reconfigurations, and relocations. 
 5. Maintain accurate documentation and reports for incidents and service reviews. 
 6. Implement regular maintenance of devices to minimize incidents. 
 7. Execute LAN/WAN/VPN/WiFi setups following technical procedures. 
 8. Implement and troubleshoot VOIP/IP telephony and SIP issues. 
 9. Perform packet analysis using Wireshark for advanced network troubleshooting. 
 10. Follow proper escalation procedures and suggest process improvements. 
Technical Experience 
 1. Experience as Technical Support, Server/Desktop Support, or Help Desk Technician. 
 2. Windows and Linux OS administration skills. 
 3. Firewall and VPN configuration knowledge. 
 4. Familiarity with VMware environments. 
 5. VOIP/IP telephony and SIP-based troubleshooting. 
 6. Packet analysis proficiency using Wireshark. 
 7. Troubleshooting systems, mobile, and other devices. 
 8. Remote desktop and help desk software familiarity. 
Skills &amp; Qualifications 
 1. Excellent problem-solving and analytical abilities. 
 2. Strong communication skills, both written and verbal. 
 3. Detail-oriented with strong organizational skills. 
 4. Bachelor's degree in IT, Computer Science, or related field. 
 5. Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus. 
 6. Minimum 5+ years of experience in a similar role. 
 7. Valid UAE driving license is mandatory. 
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Systems Network Engineer

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