voip technician

Half Price Packaging PVT Ltd

Echonet Services | Lahore, Pakistan | Full-Time | 1 Opening | 1&ndash;3 Years ExperienceApply NowAbout Echonet ServicesEchonet Services is a forward-thinking telecommunications company delivering cutting-edge Voice over IP solutions to businesses and individuals worldwide. We understand that communication is the backbone of every successful operation and we're building the infrastructure that powers it. As we scale our VoIP operations, we're looking for technically curious, driven individuals ready to grow with us.About the Role This isn't a support role where you wait for tasks to be assigned; we're looking for someone who takes initiative, thinks independently, and owns their domain. As Echonet Services grows, so will your scope with a clear path to leading and shaping the technical direction of the entire VoIP function.Core Skills &amp; Technologies<ul><li>VoIP Engineering SIP, RTP, SDP, Asterisk</li><li>NOC Support monitoring, alerting, and incident response</li><li>Softswitch &amp; Routing LCR, failover, rate card configuration</li><li>ConnexCS customer and carrier setup, routing, billing</li><li>VICIdial predictive dialer configuration and campaign management</li><li>ISP &amp; Telecom Support network troubleshooting, QoS for voice</li><li>DNL / DID Management number provisioning and allocation</li></ul>Key Responsibilities<ul><li>Assist in the day-to-day operation and monitoring of VoIP infrastructure, including SIP trunks, softswitches (ConnexCS), and PBX systems (Asterisk/VICIdial)</li><li>Support NOC operations monitor call quality metrics (ASR, ACD, PDD), respond to alerts, and escalate incidents in a timely manner</li><li>Help configure and test interconnects between internal and external VoIP systems and carrier partners</li><li>Assist with DID/DNL provisioning, number management, and routing table updates in ConnexCS</li><li>Support the creation and maintenance of rate cards, provider billing setups, and cost analysis</li><li>Troubleshoot call failures, audio issues, codec mismatches, NAT problems, and SIP signaling errors</li><li>Work alongside senior engineers on load balancing, carrier redundancy, and traffic failover configurations</li><li>Support ISP-level connectivity troubleshooting latency, jitter, packet loss, and QoS tuning for voice traffic</li><li>Maintain technical documentation for configurations, carrier agreements, test results, and incident logs</li><li>Support VICIdial campaign setup, dialer configuration, and call center platform management</li><li>Learn and apply compliance standards relevant to VoIP, including STIR/SHAKEN, DNC, and PTA/PSEB regulations</li></ul>Requirements<ul><li>Bachelor's degree in Telecommunications, IT, Computer Science, or a related field or equivalent hands-on experience</li><li>Atleast 1-3 years of handson experience on the ConnexCS or any other switch.</li><li>Good understanding of SIP, RTP, and VoIP call flows or a strong eagerness to learn rapidly</li><li>Familiarity with Linux command line (used for Asterisk, VICIdial, and log analysis)</li><li>Exposure to any softswitch, dialer, or NOC platform is a plus (ConnexCS, VICIdial, FreePBX, etc.)</li><li>Analytical mindset able to read SIP traces, interpret error codes, and follow call logs</li><li>Good communication skills and ability to work in a team-based technical environment</li><li>Interest in networking, carrier relationships, or the international telecom industry</li></ul>Evening and Night shift availableSend your CV and a brief note about your VoIP experience or interest to admin@echonetservices.com Subject line: VoIP Engineer Application - LahoreEchonet Services is an equal opportunity employer. We welcome applicants from all backgrounds who are passionate about telecommunications.Pay: Rs45,000.00 - Rs75,000.00 per hourApplication Question(s):<ul><li>What is your expected Salary?</li><li>Which shift timing is suitable for you, Evening or Night?</li></ul>Experience:<ul><li>ConnexCS/Any switch: 1 year (Required)</li><li>Voip Industry: 2 years (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

VoiP Engineer - NOC Engineer

PROPERTY BUY-RENT (SMC -Private) Limited

ABOUT THE ROLEWavetel Business Ltd is a UK-based telecoms provider delivering hosted VoIP, SIP trunking, cloud PBX, and business broadband solutions. We are looking for an Technical Support Engineer to oversee our VoIP and PBX support operations from our Lahore office.You will be looking VoIP and SIP issues, and help build the processes and standards that keep our operations running at their best.KEY RESPONSIBILITIES<ul><li>Provide advanced support for VoIP, PBX, and SIP-related issues</li><li>Work across multiple PBX platforms BT, 3CX, Yeastar, and Asterisk-based systems</li><li>Configure, monitor, and troubleshoot SIP servers, domains, and VoIP services</li><li>Handle escalated issues and ensure timely resolution</li><li>Oversee remote customer support and maintain high satisfaction levels</li><li>Develop support processes, documentation, and best practices</li><li>Coordinate with internal teams (technical, field, billing, sales)</li></ul>REQUIRED SKILLS &amp; EXPERIENCE<ul><li>Strong hands-on experience with Asterisk</li><li>Deep knowledge of VoIP technologies and PBX systems</li><li>Solid understanding of SIP protocols, server and domain management</li><li>Background in remote support environments</li><li>Troubleshooting and analytical skills</li></ul>PREFERRED QUALIFICATIONS<ul><li>Bachelor's in engineering or related field</li><li>Experience with cloud-based telephony solutions</li><li>Networking knowledge: VoIP, SIP, TCP/IP, routing, firewalls</li><li>Familiarity with monitoring and ticketing tools</li><li>VoIP, Networking, or Asterisk certifications (a plus)</li></ul>WHAT WE OFFER<ul><li>Competitive salary</li><li>Work with cutting-edge VoIP and cloud telephony platforms</li><li>5 days a Week Monday to Friday</li></ul>Pay: Rs90,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Asterisk and PBX system/VoIP: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Technical Support Engineer (VoIP / Asterisk)

Reyvoip LLC

Reyvoip LLC is a specialized telecommunications company headquartered in Al Rayyan, Qatar. We focus on delivering advanced VoIP solutions, technical support, and communication services that empower businesses to operate seamlessly and cost-effectively. Our mission is to combine innovation, reliability, and professionalism to ensure high-quality voice and data communication experiences.Position Overview We are seeking a VoIP Support Coordinator to oversee and manage daily VoIP support operations. This role requires a detail-oriented professional with strong technical knowledge, organizational skills, and the ability to coordinate between clients, vendors, and internal teams. The VoIP Support Coordinator will play a key role in ensuring smooth service delivery and maintaining Reyvoip LLC&rsquo;s reputation for excellence in telecommunications.Key Responsibilities<ul><li>Coordinate VoIP support activities including troubleshooting, system monitoring, and resource allocation.</li><li>Liaise with clients to understand technical requirements and provide timely updates.</li><li>Collaborate with IT specialists and vendors to ensure efficient service delivery.</li><li>Maintain accurate records of support requests, incidents, and resolutions.</li><li>Support system upgrades, installations, and compliance initiatives.</li><li>Prepare reports on VoIP support performance and recommend improvements.</li><li>Ensure compliance with Qatar&rsquo;s telecommunications regulations and company policies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Telecommunications, or related field.</li><li>2&ndash;4 years of experience in VoIP support coordination or technical assistance.</li><li>Strong knowledge of VoIP systems, SIP protocols, and troubleshooting processes.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Proficiency in MS Office Suite, VoIP management tools, and ticketing systems.</li><li>Certifications such as CompTIA, Cisco, or VoIP-specific credentials are an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a dynamic Qatar-based telecommunications company.</li><li>Professional development and career advancement opportunities.</li><li>A collaborative and innovation-driven work environment.</li></ul>How to Apply Interested applicants may send their CV and cover letter via Indeed or directly to the company&rsquo;s recruitment team, highlighting their experience in VoIP support coordination and achievements in managing technical operations.Job Type: Full-timePay: Up to QAR640,000.00 per yearWork Location: In person

VoIP Support Coordinator

Nawy Real Estate

<div>We are seeking a skilled and motivated VoIP Engineer with hands-on experience in Asterisk
(FreePBX), 3CX, and Zoom Phone to support, maintain, and enhance our contact center solutions.
The ideal candidate will have strong technical expertise in VoIP systems, call routing, and integrations,
along with a proactive approach to troubleshooting and optimization.
Key Responsibilities<ul><li>Design, implement, and maintain VoIP and contact center solutions</li><li>Configure and manage Asterisk (Dialplan), FreePBX, and 3CX systems</li><li>Build, customize, and optimize call flows including IVR, queues, and call routing strategies</li><li>Monitor system performance and ensure high availability and reliability</li><li>Troubleshoot and resolve issues related to SIP signaling, RTP media, and VoIP infrastructure</li><li>Optimize overall system performance including call quality, latency, and routing efficiency</li><li>Integrate VoIP systems with external platforms such as CRM systems, APIs, and webhooks</li><li>Develop and maintain automation scripts using Python or Bash</li><li>Work with RESTful APIs and WebSockets for system integrations and enhancements</li><li>Collaborate with cross-functional teams to improve contact center operations</li></ul> 
Requirements 
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field<ul><li>1&ndash;2 years of experience in VoIP or Contact Center environments</li><li>Strong understanding of SIP, RTP, IVR systems, queues, and call routing</li><li>Hands-on experience with Asterisk (FreePBX) and 3CX</li><li>Solid understanding of networking fundamentals (TCP, UDP, NAT, Firewalls)</li><li>Experience implementing and supporting contact center solutions</li><li>Experience with API integrations (RESTful APIs, JSON, webhooks)</li><li>Basic scripting or programming skills (Python or Bash)</li><li>Familiarity with Linux systems and environments</li><li>Experience with VoIP monitoring and troubleshooting tools</li><li>Familiarity with CRM systems or third-party integrations</li><li>Nice to have experience with Zoom Phone or Zoom Contact Center</li></ul></div>

VoIP Engineer

Canvas Digitals

We are looking for a VoIP Engineer / VICIdial Specialist to manage and optimize our contact center voice infrastructure. This role is ideal for someone with strong expertise in SIP, Asterisk, and dialer systems, who can ensure high call quality, system reliability, and campaign performance.Key ResponsibilitiesVICIdial &amp; Dialer Management<ul><li>Configure and maintain VICIdial (v10/v11) systems</li><li>Manage inbound, outbound, and blended campaigns</li><li>Optimize dial levels, hopper settings, and campaign efficiency</li><li>Troubleshoot live call issues (call drops, delays, poor audio quality)</li></ul>VoIP &amp; SIP Engineering<ul><li>Manage SIP trunks and carrier connections</li><li>Troubleshoot SIP/RTP issues (latency, jitter, one-way audio)</li><li>Work with Asterisk-based telephony systems</li><li>Support integrations with Kamailio and/or FreeSWITCH (preferred)</li></ul>System &amp; Infrastructure<ul><li>Administer Linux servers (Debian, CentOS, Rocky Linux, openSUSE)</li><li>Monitor server performance, logs, and uptime</li><li>Perform database maintenance (MySQL/MariaDB backups and optimization)</li></ul>Requirements<ul><li>Proven experience with VICIdial and VoIP systems</li><li>Strong knowledge of SIP, RTP, and Asterisk</li><li>Hands-on experience with Linux server administration</li><li>Basic database management skills (MySQL/MariaDB)</li><li>Excellent troubleshooting and problem-solving skills</li></ul>Preferred Qualifications<ul><li>Experience with Kamailio or FreeSWITCH</li><li>Background in call center / contact center environments</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth opportunities in a fast-paced environment</li><li>Exposure to advanced VoIP and telephony technologies</li><li>Supportive and collaborative team</li></ul>Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

VoIP Engineer / VICIdial Specialist

Agile Tribe Pvt Ltd

Job DescriptionWe are hiring a Network Engineer to support the network and communication systems of our 24/7 inbound contact center. The role involves maintaining internet connectivity, VoIP systems, routers, firewalls, and ensuring smooth day-to-day operations.This is a hands-on role suited for candidates with practical troubleshooting experience in live environments.Responsibilities<ul><li>Monitor and maintain LAN/WAN, routers, switches, firewalls, and internet connectivity.</li><li>Support and troubleshoot VoIP/SIP call systems.</li><li>Handle network issues, including downtime, packet loss, and bandwidth problems.</li><li>Configure and maintain VLANs, VPNs, and QoS.</li><li>Coordinate with ISPs for fault resolution and service escalations.</li><li>Monitor system performance and ensure maximum uptime.</li><li>Maintain network security and perform routine updates.</li><li>Support backup internet failover and network redundancy.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;2 years experience in Network Support / IT Infrastructure</li><li>Good knowledge of:</li><li>Networking fundamentals (TCP/IP, DNS, DHCP).</li><li>Routers &amp; switches.</li><li>VPN configuration.</li><li>Firewall basics.</li><li>Basic understanding of VoIP/SIP will be preferred.</li><li>Ability to work in rotational shifts.</li></ul>Preferred<ul><li>Cisco Certified Network Associate (CCNA) certification.</li><li>Experience in call center, ISP, or NOC environment.</li></ul>Benefits<ul><li>Market-competitive salary.</li><li>Career growth opportunities.</li><li>Hands-on exposure to international operations.</li><li>Professional work environment.</li></ul>Pay: From Rs60,000.00 per monthExperience:<ul><li>Do you have experience with VoIP/SIP systems?: 1 year (Required)</li><li>Have you worked with routers/firewalls before?: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Network Engineer

Robinson, Inc.

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Exciting Opportunity: Help Desk Technician &ndash; Iowa Facility Opening in 2027
 
 
 
 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we&rsquo;re looking for a Help Desk Technician to set up and support the facility's technology. This is a fantastic opportunity for a visionary leader who is excited to learn and grow with the company and can easily adapt to a fast-changing environment.
 
 
 
 Company Overview
 
 
 
 We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value
 
 trust, loyalty, teamwork, integrity, and accountability
 
 as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.
 
 
 Click here to view our Benefits Snapshot
 
 
 
 Job Overview
 
 
 
 As a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you&rsquo;ll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn&rsquo;t cooperate, this position is a great fit for you. This position may require travel to production facilities in Wisconsin.
 
 
 
 ROLE + RESPONSIBILITIES (includes but not limited to)
 
 
 
 <ul>
 <li>
 Deliver helpdesk support to office staff and internal users.
 </li>
 <li>
 Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary.
 </li>
 <li>
 Provide first and second level technical support via phone, email and in person for both onsite and remote users.
 </li>
 <li>
 Answer incoming support calls and assist users in real time
 </li>
 <li>
 Set up and onboard new users across the organization, including account creation and system access.
 </li>
 <li>
 Collaborate with the Network Administrator to troubleshoot issues and research solutions.
 </li>
 <li>
 Assist with hardware and software repairs as needed.
 </li>
 <li>
 Order, configure, and deploy domain joined computers, including the installation and management of network printers.
 </li>
 <li>
 Configure, troubleshoot, repair, and replace Android and iPhone mobile devices.
 </li>
 <li>
 Document and develop standard operating procedures.
 </li>
 <li>
 Participation in on call rotation during weeknights and weekends to support production facilities.
 </li>
 <li>
 Troubleshoot and resolve issues across:
 </li>
 <ul>
 <li>
 Windows environments
 </li>
 <li>
 Microsoft 365
 </li>
 <li>
 Networking and VPNs
 </li>
 <li>
 RDP and remote environments
 </li>
 <li>
 VoIP systems (3CX, SIP, call flow issues)
 </li>
 </ul>
 <li>
 Support departmental and cross functional IT projects as assigned.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a service desk role that supports both internal and external users.
 </li>
 <li>
 Proficient in Microsoft Windows 11 and Office 365 Suite.
 </li>
 <li>
 Quick learner of various computer hardware and software applications.
 </li>
 <li>
 Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones)
 </li>
 <li>
 Ability to install and support application upgrades as needed.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Clear verbal and written communication, able to explain technical details to non-technical staff and customers.
 </li>
 <li>
 Professional, customer-focused attitude and approach.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 <ul>
 <li>
 While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of Help Desk or technical support experience preferred.
 </li>
 <li>
 Associate&rsquo;s degree in information technology, computer science, or related field. Bachelor&rsquo;s degree preferred.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 Travel to various Robinson locations throughout Wisconsin/Iowa to provide onsite assistance when needed.
 
 
 At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.
 
 
 Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Help Desk Technician

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