voip technician

PROPERTY BUY-RENT (SMC -Private) Limited

ABOUT THE ROLEWavetel Business Ltd is a UK-based telecoms provider delivering hosted VoIP, SIP trunking, cloud PBX, and business broadband solutions. We are looking for an Technical Support Engineer to oversee our VoIP and PBX support operations from our Lahore office.You will be looking VoIP and SIP issues, and help build the processes and standards that keep our operations running at their best.KEY RESPONSIBILITIES<ul><li>Provide advanced support for VoIP, PBX, and SIP-related issues</li><li>Work across multiple PBX platforms BT, 3CX, Yeastar, and Asterisk-based systems</li><li>Configure, monitor, and troubleshoot SIP servers, domains, and VoIP services</li><li>Handle escalated issues and ensure timely resolution</li><li>Oversee remote customer support and maintain high satisfaction levels</li><li>Develop support processes, documentation, and best practices</li><li>Coordinate with internal teams (technical, field, billing, sales)</li></ul>REQUIRED SKILLS &amp; EXPERIENCE<ul><li>Strong hands-on experience with Asterisk</li><li>Deep knowledge of VoIP technologies and PBX systems</li><li>Solid understanding of SIP protocols, server and domain management</li><li>Background in remote support environments</li><li>Troubleshooting and analytical skills</li></ul>PREFERRED QUALIFICATIONS<ul><li>Bachelor's in engineering or related field</li><li>Experience with cloud-based telephony solutions</li><li>Networking knowledge: VoIP, SIP, TCP/IP, routing, firewalls</li><li>Familiarity with monitoring and ticketing tools</li><li>VoIP, Networking, or Asterisk certifications (a plus)</li></ul>WHAT WE OFFER<ul><li>Competitive salary</li><li>Work with cutting-edge VoIP and cloud telephony platforms</li><li>5 days a Week Monday to Friday</li></ul>Pay: Rs90,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Asterisk and PBX system/VoIP: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Technical Support Engineer (VoIP / Asterisk)

Nawy Real Estate

<div>We are seeking a skilled and motivated VoIP Engineer with hands-on experience in Asterisk
(FreePBX), 3CX, and Zoom Phone to support, maintain, and enhance our contact center solutions.
The ideal candidate will have strong technical expertise in VoIP systems, call routing, and integrations,
along with a proactive approach to troubleshooting and optimization.
Key Responsibilities<ul><li>Design, implement, and maintain VoIP and contact center solutions</li><li>Configure and manage Asterisk (Dialplan), FreePBX, and 3CX systems</li><li>Build, customize, and optimize call flows including IVR, queues, and call routing strategies</li><li>Monitor system performance and ensure high availability and reliability</li><li>Troubleshoot and resolve issues related to SIP signaling, RTP media, and VoIP infrastructure</li><li>Optimize overall system performance including call quality, latency, and routing efficiency</li><li>Integrate VoIP systems with external platforms such as CRM systems, APIs, and webhooks</li><li>Develop and maintain automation scripts using Python or Bash</li><li>Work with RESTful APIs and WebSockets for system integrations and enhancements</li><li>Collaborate with cross-functional teams to improve contact center operations</li></ul> 
Requirements 
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field<ul><li>1&ndash;2 years of experience in VoIP or Contact Center environments</li><li>Strong understanding of SIP, RTP, IVR systems, queues, and call routing</li><li>Hands-on experience with Asterisk (FreePBX) and 3CX</li><li>Solid understanding of networking fundamentals (TCP, UDP, NAT, Firewalls)</li><li>Experience implementing and supporting contact center solutions</li><li>Experience with API integrations (RESTful APIs, JSON, webhooks)</li><li>Basic scripting or programming skills (Python or Bash)</li><li>Familiarity with Linux systems and environments</li><li>Experience with VoIP monitoring and troubleshooting tools</li><li>Familiarity with CRM systems or third-party integrations</li><li>Nice to have experience with Zoom Phone or Zoom Contact Center</li></ul></div>

VoIP Engineer

Digitaurus Tech

We&rsquo;re Hiring: VIcIDial SpecialistLocation: On-site &ndash; Shahrah-e-Faisal, KarachiEmployment Type: Full-timeTimings: Night Shift (9:00 PM &ndash; 6:00 AM, Monday to Friday)Salary: Competitive, based on experienceGender: Male &amp; Female candidates are encouraged to apply✅ Key Responsibilities &bull;Install, configure, and maintain ViciDial software. &bull;Design and implement campaigns, dialing lists, and call routing strategies &bull;Configure agent groups, skills, and call scripts &bull;Manage SIP trunks, VoIP settings, and telephony integrations &bull;Monitor performance, troubleshoot issues, and maintain system security &bull;Collaborate with IT and call center teams for improvements &bull;Provide technical support and agent training✅ Requirements &bull;Proven experience configuring and managing Vicidial systems &bull;Strong knowledge of VoIP, SIP, and Linux server administration &bull;Excellent problem-solving and communication skills✨ Perks &amp; Benefits &bull;Professional growth and career development opportunities &bull;Supportive and professional work environment &bull;Medical benefits &bull;Bi-monthly team dinners &bull;Traveling allowance for female employeesJob Type: Full-timeWork Location: In person

VICIDial Specialist

ibex

<div>
 We are seeking a skilled VOIP Engineer to join our team and contribute to the development and maintenance of our telephony infrastructure. The ideal candidate will have a strong understanding of telephony systems, scripting languages, and cloud technologies. They will be responsible for designing, implementing, and supporting telephony solutions that meet our business needs.
 
 
 
 Responsibilities
 
 
 
 Proficient in setting up and configuring telephony platforms such as Asterisk, FreeSWITCH, or other industry-standard solutions.
 
 
 <ul>
 <li>
 Deep understanding of telephony protocols (SIP, Sofia, etc.) and their applications.
 </li>
 <li>
 Ability to write AGIs (Asterisk Gateway Interface) and APIs to integrate with other systems.
 </li>
 <li>
 Experience with Call center custom deployment in Free SWITCH /Asterisk.
 </li>
 <li>
 Knowledge of call routing strategies, queue management, and reporting.
 </li>
 <li>
 Ability to integrate webphones into telephony systems using technologies like WebRTC.
 </li>
 <li>
 Experience in designing and implementing scalable telephony solutions to handle increasing call volumes.
 </li>
 <li>
 Knowledge of deployment strategies and best practices for telephony systems.
 </li>
 <li>
 Ability to deploy and manage telephony systems using containerized environments.
 </li>
 <li>
 Proficiency in scripting languages (Python, Bash) for automation and development tasks.
 </li>
 <li>
 Ability to write clean, efficient, and maintainable code.
 </li>
 <li>
 Provide technical support to users and other team members.
 </li>
 <li>
 Stay up-to-date with the latest trends and technologies in the telephony industry.
 </li>
 <li>
 Actively seek out opportunities for professional development.
 </li>
 <li>
 Deep knowledge of Cisco voice gateways.
 </li>
 <li>
 Provide technical support.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 Minimum 1 years of experience in telephony development.
 </li>
 <li>
 Strong understanding of telephony protocols, systems, and architectures.
 </li>
 <li>
 Experience with at least one telephony platform (Asterisk, FreeSWITCH, etc.).
 </li>
 <li>
 Proficiency in scripting languages (Python, Bash).
 </li>
 <li>
 Knowledge of containerization and orchestration tools.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 </ul>
</div>

VOIP Engineer

KUDUCOM

Position Title: Network Helpdesk TechnicianPosition Type: Full TimeDepartment: OperationsEducation Level: Experienced (Non-Manager)Years Experience: 1+ YearsSalary: $45,000 - $55,000 based on knowledge and experienceWHO WE AREKUDUCOM is a rapidly expanding, award-winning technology solutions provider in the booming hosted Voice &amp; managed services space. Our vision is to be the Tampa Bay Region&rsquo;s leader in delivering and supporting technology solutions for small &amp; mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.JOB PURPOSEThe Support Technician will be responsible for providing overall support for all VoIP networking issues, including routers, switches, LANs, WANs, VoIP phones, connectivity, and general computer support including email and internet. They will also be focused on implementing, verifying and providing a smooth operation of new equipment by provisioning various network devices; ensuring that network devices are maintained; configuring and troubleshooting the network that supports connectivity to customer; producing detailed implementation instructions or carrying out required changes to complete tasks/projects; troubleshooting failed installs; and general customer&rsquo;s questions/issues.JOB DUTIESCore duties and responsibilities include the following below. Other duties may be assigned.<ul><li>Handle trouble tickets for voice, Internet, email, web hosting, managed IT and managed networks.</li><li>Assess tickets entered into the queue and escalate as needed to ensure tickets are resolved in a timely manner.</li><li>Train/educate customers on self-inflicted issues.</li><li>Self-educate utilizing resources provided; voice system services and equipment.</li><li>Keep a list of skills that require training on for tickets that are escalated for future training opportunities.</li><li>Monitor systems in order to identify connections issues in order to act on issues prior to customer contact.</li><li>Perform service restorations of customer VoIP troubles and outages.</li><li>Provide direct customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers IP connectivity.</li><li>Provision network equipment for new client installations such as routers, switches, and wireless access points.</li><li>Able to remote support customer related issues.</li><li>Technical knowledge in Telecom Network topics: OSI Layers, Ethernet, IP, MPLS, spanning tree, networking, Layer 2 and 3 switches, wireless access points and routers. Performs other related duties as assigned.</li></ul>Required Skills / Knowledge:<ul><li>Have a general understanding of most of the following equipment: Cisco routers, Edgewater routers, Cisco switches, ATA Faxback, Polycom VoIP phones, and/or Cisco VoIP phones.</li><li>Basic knowledge of provisioning, implementation, and documentation of network configurations.</li><li>Experienced with LAN/WAN architectures &amp; related diagnostic tools including wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, VPN, switches, routers and firewall.</li><li>Demonstrated knowledge of TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH and SSL.</li><li>Demonstrated knowledge of Network Security - Firewall, ACL, IDS, IPS and SIEM.</li><li>Proficient with Cisco Routers, Switches, or Firewalls configuration, provisioning, and troubleshooting.</li><li>Knowledge and experience provisioning within Broadsoft a plus.</li><li>Experienced with Microsoft - Active Directory, DNS, WSUS, Terminal Server.</li><li>Knowledge of Microsoft Office programs including Outlook, Excel, PowerPoint, and Word (2010, 2013, 2016, Office365)</li><li>Knowledge of Windows Desktop Operating Systems (7, 8.1, 10)</li><li>Knowledge of Windows Server Operating System (2008, 2012, 2016)</li><li>Knowledge of LANs, WANs, VLANs, Layer 2 and 3 switching, TCPIP, Networking, VoIP, Desktop Administration, Anti-Virus and Anti-Malware, E-Mail/Exchange, and Mobile Email Operation</li><li>Must be fluent and articulate in written and spoken English.</li><li>Fluent Spanish a plus but not required.</li><li>Excellent communication skills, including verbal, written, and listening</li><li>Outgoing personality, fast learner, and works well under pressure</li><li>Ability to work constructively under stress and pressure in a fast paced, multi-tasking environment</li><li>Self-starter who can learn and work quickly and independently while maintaining a positive attitude</li><li>Ability to consistently produce high quality, on-time, and error-free results in an interrupt-driven environment.</li><li>Demonstrates flexible and efficient time management and ability to prioritize workload</li><li>Detail oriented with excellent analytical and problem-solving skills</li><li>Outstanding ability to organize, track, prioritize and manage multiple tasks simultaneously without constant supervision</li><li>Excellent team skills with the ability to create effective relationships with peers and partners</li><li>Provide a high level of customer service to both internal and external customers</li><li>Independent, strategic and creative thinker who is a strong collaborative team player and willing to take on additional responsibilities as necessary</li><li>Ability to mentor and train others on technical topics.</li><li>Able to operate office equipment such as fax machines and copiers</li></ul>Education / Previous Experience:<ul><li>High School diploma required. Associates or Bachelor&rsquo;s in Electrical Engineering, Computer Science, Computer Management Information Systems, Information Technology, or equivalent preferred or equivalent work experience related to networking hardware</li><li>N+ Certification, preferred</li><li>CCNA, preferred.</li><li>1 + years of operational hands on experience and support of Hosted Voice Systems, and enterprise data networks, required.</li><li>2 + years of experience in configuring, testing, and troubleshooting network LAN and WAN issues including wireless, routers, switches, phone hardware, etc required</li><li>Prior helpdesk experience required</li></ul>Work Environment<ul><li>Professional office environment</li><li>Physical lifting and moving of equipment and other IT-related hardware not to exceed 30 pounds</li><li>Occasional flexible work hours are required.</li><li>Participate in on-call rotation within networking staff at a minimum of one week per month (no consecutive weeks)</li><li>Open cubicle environment</li><li>Must be comfortable with constant conversation in close surroundings while maintaining focus on current tasks at hand</li><li>Long hours of sitting required for answering phones, working on customer issues and network related problems</li><li>Quick paced environment</li><li>Must be able to handle high call volumes</li><li>Must be able to handle possible unprofessional customers</li></ul>Employee Benefits:At KUDUCOM, we deeply appreciate our staff and acknowledge the significance you bring to our organization. Our goal is to offer optimal compensation and benefits to meet your requirements and aspirations, ensuring a comfortable work-life balance. As a full-time member of the KUDUCOM team, you will qualify for the following benefits and perks (subject to applicable waiting periods):<ul><li>Paid Time Off (Year 1+: 15 days, Year 10+: 20 days.)</li><li>PTO begins accruing on day 1</li><li>Unused PTO carries over to the next year (up to tenure max)</li><li>401K Contribution Plan(we match 100% up to 4% of an employee&rsquo;s annual salary)</li><li>Individual Medical Insurance (HSA plan, 100% employer paid + monthly contributions paid to HSA account)</li><li>Individual Dental Insurance (100% employer paid)</li><li>Individual Vision Insurance (100% employer paid)</li><li>Life Insurance (100% employer paid)</li><li>Long Term Disability (100% employer paid)</li><li>Employee Recognition Program</li><li>Employer Sponsored Training/Certifications</li><li>Employer Sponsored Lunches and Events</li><li>Friday casual dress code (Jeans permitted with business casual shirt)</li></ul>Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to be after hours on-call support one week out of the month?</li></ul>Experience:<ul><li>Help desk: 1 year (Preferred)</li><li>Networking Principal Understanding: 1 year (Preferred)</li><li>Programming Physical Routers: 1 year (Preferred)</li><li>Programming Physical VoIP Phones: 1 year (Preferred)</li><li>Programming Physical Switches: 1 year (Preferred)</li></ul>Work Location: In person

Network Helpdesk Technician

Compri Consulting

<div>
 
 Client located in Denver, Colorado is seeking a senior VIP Help Desk Technician for a contract position. This person will provide tier 1 and tier 2 support to internal users, including the C-suite. Excellent communication and customer service skills are extremely important.
 
 
 
 
 
 
 Required
 
 :
 
 
 -1 plus year of software and hardware support in a Microsoft environment.
 
 
 -O365.
 
 
 -Active Directory administration.
 
 
 -MS Exchange troubleshooting / administration.
 
 
 -SCCM.
 
 
 -Autopilot / Intune.
 
 
 -Endpoint device management experience.
 
 
 -Outstanding communication and customer service.
 
 
 
 
 
 
 Desired:
 
 
 
 -ServiceNow experience.
 
 
 -A/V equipment setup / support.
 
 
 -Certifications.
 
 
 -Cybersecurity.
 
</div>

VIP IT Support Technician

Landmark Realty

<div>Landmark Realty specializes in acquiring and managing traditional multifamily housing &amp; furnished corporate apartments. With more than 50 years of success, we have expanded to over 7,600 units across a portfolio of more than 70 properties nationwide. Our team is dedicated to providing outstanding value and strongly believe in treating all people fairly, respectfully, and with integrity. At Landmark, we believe in the power of inclusivity and diversity and their capacity to enrich our communities. We don&rsquo;t just offer homes; we provide a space where residents form deep connections and unforgettable memories, making it truly &ldquo;More Than a Home&rdquo;.

What we offer:
<ul>
<li>Competitive starting salary $55,000</li>
<li>Housing discount</li>
<li>Paid Medical Insurance, plus Dental &amp; Vision Insurance</li>
<li>Life Insurance and Short-Term Disability Insurance</li>
<li>401(k) with company match</li>
</ul>
Requirements
<ul>
<li>Proven experience as an IT Technician or in a similar IT role.</li>
<li>Strong diagnostic, problem-solving, and communication skills.</li>
<li>Solid understanding of internet security and data privacy.</li>
<li>Highly organized, detail-oriented, and a proactive self-starter.</li>
<li>Strategic thinker with excellent time management skills.</li>
<li>Experience with Yardi Systems, the Microsoft Office Suite, and email server protection.</li>
<li>Familiarity with managing third-party vendor relationships.</li>
<li>Working knowledge of SQL, Linux, or storage servers.</li>
<li>Spanish language skills are a plus.</li>
</ul>
Responsibilities
<ul>
<li>Create and maintain user accounts and login credentials.</li>
<li>Ensure proper management of user access and security protocols.</li>
<li>Configure new workstations, including peripherals and necessary applications.</li>
<li>Provide guidance on system access and usage while maintaining professionalism and a positive attitude.</li>
<li>Oversee company data across key systems (Autotask/Datto, SQL Server, Email Server, VOIP Server).</li>
<li>Organize and manage Help Desk tickets; assign issues to the appropriate personnel.</li>
<li>Troubleshoot and resolve issues with workstations, printers, and other devices.</li>
<li>Replace or repair devices as needed.</li>
<li>Assist with email and system security, and educate users on phishing and other threats.</li>
<li>Install new network equipment and ensure network security.</li>
<li>Install new camera security systems and replace cameras or other equipment as needed.</li>
<li>Manage and support various software platforms, including:</li>
</ul><ul><li><ul><li>Property Management: Yardi Voyager</li>
<li>Marketing Management: Rent Caf&eacute;/Site Manager</li>
<li>Document &amp; Cloud Storage: Datto</li>
<li>Office Suite: Microsoft Office 365</li>
<li>Email Security: Mimecast</li>
<li>VOIP: Ipitomy</li>
<li>Remote Access: Pulseway</li>
<li>After Hours Support: Callmax</li>
<li>Security Systems: Annke, Dahua, Blue Iris</li></ul></li></ul></div>

IT Technician

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