vp of customer experience strategy

Rabbet

<div><h2 class="jobSectionHeader"><b>VP of Customer Success Job Description</b></h2><p>
Rabbet is transforming the construction finance industry, connecting people and data to streamline workflows and improve financial outcomes across billions of dollars in construction projects. We offer cloud-based solutions for construction lenders and real estate developers, enabling less manual work, faster funding, and automatic compliance verification.</p><p>
We&rsquo;re seeking a <b>revenue-minded, product-savvy, customer-obsessed executive</b> to lead our Customer Success organization. This leader will turn the post-sale experience into a predictable growth engine by driving adoption, expansion, and advocacy across our customer base. You&rsquo;ll be responsible for delivering measurable revenue outcomes, elevating the customer voice internally, and strengthening Rabbet&rsquo;s reputation externally.</p><p></p><h2 class="jobSectionHeader"><b>
What You'll Do (Key Responsibilities)</b></h2><p>
The VP of CS will be measured on their ability to drive measurable outcomes and instill a culture of high ownership.</p><ul><li><p><b>
Drive Revenue Growth:</b> Define and execute a strategy using SaaS post-sales mechanics to achieve positive outcomes in Gross Retention Rate (GRR) and significantly grow Net Revenue Retention (NRR) to be above industry standards (&gt;115%)</p></li><li><p><b>
Accelerate Time-to-Value: </b>Redesign and own the customer lifecycle to deliver a clear, measurable ROI within 90 days that drives adoption and long-term retention.</p></li><li><p><b>
Build Customer Advocacy: </b>Turn customer success into market impact through structured advocacy programs (case studies, references, G2 reviews, conferences) that directly drive pipeline and revenue growth.</p></li><li><p><b>
Strategic Product Partnership:</b> Map out a new product input path to synthesize unprioritized customer feedback (&quot;noise&quot;) into clear, actionable signals that directly influence the Product and Engineering roadmap.</p></li><li><p><b>
Lead with Ownership:</b> Instill a culture of <b>high agency</b> and ownership. Eliminate the tendency for problems to be &quot;thrown over the fence&quot; to Product, Engineering, or the CEO.</p></li><li><p><b>
Optimize Operations:</b> Clear up and simplify the <b>Sales-to-CS handoff</b> and train both organizations in the streamlined process with clear documentation / templates.</p></li><li><p><b>
Scale the Team:</b> Lead post-sales teams through scale without adding excess headcount or tool costs (HC bloat). Coach and incentivize key team members to help drive the team through transition.</p></li><li><p><b>
Inspect and Expand:</b> Inspect Quarterly Business Review (QBR) motions as a path to expansion and increased customer ROI.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What You'll Bring (Required Skills &amp; Experience)</b></h2><h3 class="jobSectionHeader"><b>
Skills &amp; Fluency</b></h3><ul><li><p><b>
Customer Financial Fluency:</b> The ability to frame customer impact, translate it into executive trade-offs, and define clear ROI for both Rabbet and the customer.</p></li><li><p><b>
Advocacy and Growth Expertise:</b> Experience connecting customer satisfaction to measurable revenue impact.</p></li><li><p><b>
Operational Fluency:</b> Deep mastery of SaaS post-sales mechanics required to achieve superior NRR/GRR outcomes.</p></li><li><p><b>
Strategic Communication:</b> Ability to communicate and frame trade-offs in <b>CEO/board language</b>.</p></li><li><p><b>
Product Feedback Synthesis:</b> Proven ability to turn customer insights into inputs, priorities, and influence on the product roadmap.</p></li></ul><h3 class="jobSectionHeader"><b>
Experiences</b></h3><ul><li><p>
Experience growing NRR meaningfully at a <b>Series A-B SaaS company</b>.</p></li><li><p>
Prior experience leading a post-sales team through scale without layering on excess headcount or tool costs.</p></li><li><p>
Demonstrated history of successfully partnering with Product/Engineering to drive roadmap via customer insights.</p></li><li><p><b>
Bonus:</b> Familiarity with <b>fintech, lending, or real estate workflows</b>.</p></li></ul><h3 class="jobSectionHeader"><b>
Traits</b></h3><ul><li><p><b>
High Agency:</b> Owns a <b>bias to act</b> and drive real change, committed to execution over merely reporting.</p></li><li><p><b>
Market Fluent:</b> Excited to dive deep into the pain points of both the developer and lender customer segments.</p></li><li><p><b>
Builder Mentality:</b> Focused on creating scalable systems that last, not documents that collect dust.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Why Join Rabbet?</b></h2><ul><li><p><b>
Transformative Role:</b> You will be the architect of the customer experience, directly building the growth engine for a high-growth SaaS company.</p></li><li><p><b>
Impact:</b> You will solve core leadership and systems flaws, directly impacting company valuation and future trajectory.</p></li><li><p><b>
Industry:</b> Be part of a company transforming the multi-billion dollar real estate finance industry.</p></li></ul><p></p><p>
Compensation Range: $150K - $200K</p></div>

VP of Customer Success

Network International

????We're Hiring: VP Strategy &amp; TransformationAre you a strategic thinker with a passion for driving change and creating value?We are seeking an experienced and dynamic Value Creations Manager to join our Transformation Office. Reporting directly to the Chief Transformation Officer, you will play a pivotal role in developing decision-making frameworks and generating data-driven insights that support our integration and value creation plans.About Us:Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries   UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.Our EVP:At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.Here, you ll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized because winning isn't just our goal; it's our standard.????About the Role????Developer of decision-making frameworks and generator of data-driven insights. Valuable contributor to the integration and value creation plan execution, reporting to SVP Transformation. Support the Transformation Office and the broader organization in making material decisions with objective insights and continued alignment of business owners, finance business partners, and shareholdersIntegration ManagementSynergies realization: Work with Finance business partners and business leads to track synergies and integration-related costs (Capex and Opex)Generate ideas for incremental (and/or accelerated) synergies and validate with business leadsHelp integration workstream leads prioritise activities according to a risk-return framework developed by the Transformation OfficeStakeholder management:Shape agenda and discussion materials for Integration Steering Committee, Executive Committee, and other governance groupsValue CreationDevelopment of fact-base and insightsEnable data-driven decisions to support each value creation pillar identified in the shareholders  investment thesisMonitor external data (macroeconomic, payments industry, emerging technologies and competitors) to incorporate into the fact-baseGenerate  next steps  and insights to make progress on the value creation plan and/or identify external partnership opportunitiesBusiness/investment caseCreate business case for strategic initiatives, ensuring alignment of expected returns and execution risks with business ownersBuild highly robust financial models and develop outputs akin to those used in Investment Committee reviewsPresent conclusions from business case assessments in a structured manner????QualificationsRelevant industry experience in payments or adjacent financial technologyFinancial modelling for M&amp;A, business planning and investment purposesStructured thinking: segmenting a problem into logical and digestible bucketsCommunication skills: precise yet informative style of presentationExperience with a diverse group of people (socio-economic background, countries / cultures of origin, seniority in organisation)Required principles / valuesCares more about accurate / inaccurate than credits / blamesStraight talking but understands emotions matterStrives for mutual understanding, not for convincing / influencingSeeks opinions from the best, not the most vocalCares about craftsmanship and quality of work productTakes time to analyse mistakesEmbraces ambiguityHas a bias for action with ownership

VP-Strategy & Transformation

WEOKIE Federal Credit Union

<div><p>The VP of Employee Experience is responsible for leading the daily operation and strategic direction of all human resources programs. This includes oversight of benefits and compensation administration, talent acquisition, employee relations, managerial support and coaching, human resources information systems management, payroll, and training programs including GiANT. The VP ensures a positive and productive employee experience from recruitment through offboarding.</p><br>
<p></p><ul><li>
Benefits &amp; Compensation Administration: Oversees the administration of current benefits programs and compensation plans, including but not limited to health, dental, vision, retirement, variable pay and total compensation statements. Ensures all plans are in compliance with federal, state, and local regulations. Prepares reports and drafts employee communications. Serves as the primary contact for audits and regulatory examinations.</li><li>
Talent Acquisition: Oversees all internal and external talent acquisition, hiring, and selection processes and policies, as well as the Affirmative Action Plan. Ensures a diverse talent pool is identified, secured, and retained.</li><li>
Employee Relations: Oversees, counsels, and assists with centralized employee relations policies, documentation, and procedures. This includes coaching managers on performance expectations, disciplinary actions, and terminations to ensure compliance with applicable laws.</li><li>
Performance Management: Oversees the annual employee evaluation process, ensuring it aligns with company goals and provides a framework for employee growth and feedback.</li><li>
HRIS &amp; Payroll Management: Oversees and serves as an administrative backup for all HRIS and payroll systems. Manages the development of process improvements and efficiency through automation, audits, and reconciliations.</li><li>
Strategic Leadership: Assists the Chief Experience Officer in developing short- and long-term objectives, goals, and strategies for all areas of human resources, including benefits, compensation, talent acquisition, and employee relations.</li><li>
Vendor Management: Oversees and negotiates vendor relationships and invoicing for all department functions, ensuring vendors meet deadlines and provide a strong return on investment.</li><li>
Training &amp; Development: Manages the oversight of employee training programs, including onboarding, professional development, GiANT Training and other training to enhance employee skills and support career and leadership growth.</li></ul><p></p><p><br>
CRITICAL RESULTS:</p><p>
1. A diverse pool of talent is identified, secured, and retained at all levels of the organization, exemplifying the Credit Union's culture.</p><p>
2. The Credit Union's compensation and benefits offerings are comprehensive and support the mission of creating the best place for employees to work.</p><p>
3. The Credit Union maintains a balance between the quality and cost of total remuneration programs and plan options.</p><p>
4. A reliable, helpful, and knowledgeable resource is available and responsive to employee questions and policy interpretations.</p><p>
5.Vendors perform in a manner that meets the highest service level expectations and are consistent with written service level agreements.</p><p>
6. Management reports are provided in a timely manner with relevant information that promotes confidence.</p><p>
7. Information is handled properly and confidentially.</p><p>
8. Communication regarding programs is accurate and timely with no surprises.</p><p>
9. Legal issues related to HR management are properly and thoroughly addressed.</p><p>
10. HR practices are compliant with applicable laws and regulations.</p><p>
11. Performs sound budgetary planning and reforecasting.</p><p>
12. Manages employee culture and annual survey. Employees are provided with a positive working environment that encourages individual growth and success.</p><p>
13. Recommendations and proposals are well thought out and given to the Chief Experience Officer in ample time to make informed decisions.</p><p>
14. Assigned business units operate efficiently, under appropriate operating controls, and are compliant with applicable state and federal laws/regulations.</p><p></p><p><br>
A. Specialized or Technical Knowledge and Skills:</p><ul><li>
Bachelor&rsquo;s Degree in Human Resources, business or a closely related field is required. An MS/MBA degree is a plus.</li><li>
SHRM Professional certification is preferred (SHRM-CP or SHRM-SCP). Other certifications like PHR or CEBS are a plus.</li><li>
Minimum of 10 years of relevant human resources experience is preferred, with knowledge of employment law, talent acquisition, payroll, benefits, and compensation processes.</li><li>
Minimum of 5 years of management experience is preferred, leading project teams or staff.</li><li>
Must possess a working knowledge of HRIS or other database applications.</li><li>
Demonstrated ability and drive to implement new and innovative initiatives to improve efficiency, quality, and service levels</li></ul><p>
B. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess to be successful in this position.</p><ul><li>
Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with the Credit Union's core values. a) Employee/Member Focus (internal and external): Builds employee/member confidence, is committed to increasing employee/member satisfaction, sets achievable expectations, assumes responsibility for solving problems, ensures commitments to employees/members are met, solicits opinions and ideas from members, and responds to internal members. b) Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. c) Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.</li><li>
Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position: a) Leadership: Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, and motivates and encourages others. b) Managing for Results: Sets challenging and productive expectations for the team, keeps the team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, and sets up systems and processes to measure results. c) Managing Performance: Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, and provides guidance and assistance to improve performance. d) People Development: Provides feedback and coaching, rewards hard work and risk-taking, takes a mentoring role, challenges and develops employees, accepts mistakes, and provides visibility/opportunity. e) Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands the company's mission/values, keeps job knowledge current, and is in command of critical issues.</li></ul><p>
C. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to see details at a close range. The employee may be required to occasionally lift and/or move up to 25 pounds.</p><p></p><p><br>
D. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.</p><p></p><h2 class="jobSectionHeader"><b><br>
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER</b></h2><p>
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.</p></div>

VP of Employee Experience

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.</p><p>
As an individual contributor Vice President of Experience Design in Small Business Payments, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.</p><p><b>
Job responsibilities</b></p><ul><li>
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas</li><li>
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.</li><li>
Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion</li><li>
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions</li><li>
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience or equivalent expertise in user experience design or similar roles</li><li>
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes</li><li>
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions</li><li>
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making</li><li>
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience</li><li>
Highly autonomous when executing against the priorities of the team and the firm</li><li>
High attention to detail across all disciplines of UX design</li><li>
Proven track record of managing stakeholders effectively</li><li>
Excels at providing and receiving feedback; thrives in a team setting</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Skilled at building design rationales in order to influence key decisions</li><li>
Strong understanding of end-to-end service blueprinting</li><li>
Possesses a strong growth mindset</li></ul>
<b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Experience Design Vice President

talabat

<div>
<p>1. Analytics and insights</p>
<ul>
<li><p>Dig into CX data to uncover customer pain points using cohort analysis, funnel diagnostics, and segmentation</p></li>
<li><p>Build clear success metrics upfront for each initiative and run robust pre/post impact assessments</p></li>
<li><p>Create and maintain dashboards in Looker or Tableau that monitor CX KPIs daily and flag anomalies early</p></li>
<li><p>Use SQL and Python for deep dives and advanced analyses where required</p></li>
<li><p>Identify opportunities for predictive models (churn risk, reorder probability, voucher redemption likelihood) and work with data science teams to validate and apply</p></li>
</ul>
<p>2. Program ownership</p>
<ul>
<li><p>Take full ownership of assigned CX programs - define the problem, design the solution, run pilots, roll out at scale, and iterate</p></li>
<li><p>Ensure programs drive measurable customer and business value</p></li>
<li><p>Continuously optimise programs through structured testing and feedback loops</p></li>
<li><p>Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations</p></li>
<li><p>Document program playbooks so they can be repeated and scaled across markets</p></li>
</ul>
<p>3. Communication</p>
<ul>
<li><p>Share program updates in a structured, proactive way with leadership and markets</p></li>
<li><p>Present insights and recommendations persuasively to senior stakeholders when required; Good slide-making (clear narratives, not necessarily beautiful decks)</p></li>
<li><p>Capture learnings from each program and circulate them as best practices to raise the bar across the CX function</p></li>
</ul>
<p>4. Stakeholder management</p>
<ul>
<li><p>Work with Product, Tech, Ops, and Market teams to secure alignment on priorities and unblock execution</p></li>
<li><p>Provide the right data and context to help product and tech teams make decisions</p></li>
<li><p>Escalate blockers and hold stakeholders accountable, but focus primarily on enabling execution rather than leading alignment discussions</p></li>
</ul>
</div>

Sr. Specialist Customer Experience Strategy

Dentsu

<div></div><div><div>Job Description:</div><div><i>
WE WELCOME REMOTE U.S.-based CANDIDATES</i></div><div></div><div>
As our new B2B Commerce Technology Strategist, you will report to the SVP of Technology Strategy and partner with other senior leaders, analysts and managers on each project. You will be called to master our frameworks and develop an advanced understanding of how B2B commerce ecosystems promote complex buying experiences. You will work across industries with subject matter experts to deliver sound consulting recommendations informing planning, strategic decisions and technical implementations.</div><div></div><div>
You Will:</div><ul><li><div>
Provide expertise, vendor knowledge, and industry best practices across B2B commerce technology components including: Product Information Management (PIM), Configure-Price-Quote (CPQ), B2B Commerce Platforms, Order Orchestration, and Integration Middleware</div></li><li><div>
Connect B2B commerce capabilities to client needs and build compelling stories to explain value</div></li><li><div>
Build relationships and manage client expectations by facilitating and driving client meetings and discussions</div></li><li><div>
Lead daily delivery efforts partnering with engagement team members to complete materials in PowerPoint, Excel (maintaining spreadsheets), and Lucidchart</div></li><li><div>
Lead discovery meetings with clients, new partners, vendors or subject matter experts taking notes, gathering documentation and identifying follow-ups</div></li><li><div>
Bring an industry-leading perspective about B2B commerce technology and create expertise in complex buying journeys</div></li><li><div>
Provide opinions and recommendations for quote-to-cash processes, self-service portals, and B2B marketplace strategies</div></li><li><div>
Lead consulting engagements by building storytelling and developing recommendations for digital B2B transformation</div></li><li><div>
Partner with CX &amp; C teams to ensure B2B experiences rival B2C in sophistication while maintaining enterprise complexity</div></li><li><div>
Develop materials illustrating how PIM, CPQ, and commerce platforms work together to support complex B2B buying</div></li><li><div>
Support business development opportunities across variety of industries as a B2B commerce subject matter expert</div></li></ul><div></div><div>
You Have:</div><ul><li><div>
8+ years of experience consulting within B2B commerce technology OR 8+ years implementing B2B commerce platforms in enterprise environments</div></li><li><div>
Senior knowledge of B2B commerce concepts including product configuration, dynamic pricing, quote management, and order orchestration</div></li><li><div>
Expert knowledge in PIM systems, CPQ platforms, and B2B commerce solutions from vendors like SAP, Oracle, Salesforce, commercetools, or similar</div></li><li><div>
Experience with B2B-specific challenges: complex pricing models, approval workflows, account hierarchies, and contract management</div></li><li><div>
Expert proficiency in Excel (can maintain spreadsheets), PowerPoint, Lucidchart, Miro and Visio</div></li><li><div>
Bachelor's degree from an accredited college/university</div></li><li><div>
Ability to travel for clients up to 25%</div></li></ul><div></div><div>
Additional Qualifications:</div><ul><li><div>
Experience with API-first commerce architectures and microservices</div></li><li><div>
Experience with industry-specific B2B requirements (manufacturing, distribution, healthcare)</div></li><li><div>
Knowledge of B2B payment systems and credit management</div></li><li><div>
Success leading digital transformation projects for B2B organizations</div></li><li><div>
Understanding of how B2B commerce integrates with ERP and CRM systems</div></li></ul><div></div><div>
The annual base salary range for this position is $163,000-$263,350. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.</div><div></div><div>
Benefits available with this position include:</div><ul><li><div>
Medical, vision, and dental insurance,</div></li><li><div>
Life insurance,</div></li><li><div>
Short-term and long-term disability insurance,</div></li><li><div>
401k,</div></li><li><div>
Flexible paid time off,</div></li><li><div>
At least 15 paid holidays per year,</div></li><li><div>
Paid sick and safe leave, and</div></li><li><div>
Paid parental leave.</div></li></ul><div></div><div>
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.</div><div></div><div>
To begin the application process, please click on the &quot;Apply&quot; button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.</div><div></div><div>
#LI-LE1 #LI-REMOTE #LI-MERKLE</div><div></div><div>
This is a remote position.</div><div></div><div>
Location:</div>
Chicago - N. State<div></div><div>
Brand:</div>
Merkle<div></div><div>
Time Type:</div>
Full time<div></div><div>
Contract Type:</div>
Permanent<div></div><div><div><div>
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.</div></div><div></div><div><div><br>
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to <div>ApplicantAccommodations@dentsu.com</div> by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.</div></div></div></div>

VP, Technology Strategy (B2B Commerce)

Crandall Associates

<p><i><b>VP, Online and Integrated Marketing</b></i>is responsible for developing and overseeing the execution of the strategic plan that drives growth and profitability. The Vice-President Online and Integrated Marketing&rsquo;s primary objective is to grow our online channel. S/he is directly responsible for online revenue drivers, has full P/L responsibility on the online business and work together with our Marketing Agency on overall customer contact strategy for offline channels. S/he will oversee website management and processes, work with merchandising group to develop optimum product selection with the right pricing strategy. S/he will forecast market tends and adapting strategy towards those trends. S/he will work in conjunction with COO and Director, Finance to develop and maintain yearly company budget across channels. Over the course of the season, in tandem with the VP Merchandising, the VP, Direct will oversee the daily sales performance of the company and initiate new programs to meet corporate budget.</p><p>The ideal candidate will bring a proven track record in growing an e-commerce website or a publisher website. Successful candidates will have 7+ years of proven expertise in consumer marketing including traditional, direct and digital marketing to develop and drive marketing concepts, campaigns, promotions and communications and events that yield highly measurable return on investment.</p><p>The VP will report directly to the CEO.</p><p><b>Responsibilities:</b></p><p><b>Full Online P&amp;L Responsibility </b></p><ul><li>Full P&amp;L responsibility online business</li></ul><ul><li>Open new revenue channels beyond product sales</li></ul><ul><li>Position us as a true lifestyle destination where we blend content and commerce together</li></ul><ul><li>Lead with Sr. Manager Online Marketing, all online marketing acquisition programs and retention programs including email, SEO, SEM, affiliates, social networks program, social shopping programs. &bull; Ensure the website platform is continually optimized to convert traffic to sales and email leads.</li></ul><ul><li>Work in tandem with PR team to develop our positioning within online community through innovative programs including</li></ul><p><b>Build Scalable and Web Driven Infrastructure</b></p><ul><li>Establish scalable organization within web team to deliver top performing online infrastructure</li></ul><ul><li>Work on processes to redefine product launches process along with Merchandise team so our website is continuously updated</li></ul><ul><li>Set-up planning procedures for company&rsquo;s update.</li></ul><ul><li>Develop best of breed customer online customer service to increase customer&rsquo;s loyalty</li></ul><p>Job Type: Full-time</p><p>Pay: $150,000.00 - $200,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: Remote</p>

VP Online & Integrated Marketing

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