vp of customer experience strategy

Magid Glove & Safety

<div><div><i>What Matters at </i><b><i>Magid</i></b><i>?</i><i> </i><b><i>YOU </i></b><i>do!</i></div><br>
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&quot;The number one key to growth is having good people and that&rsquo;s what has driven us at every stage of the game.&quot;</i> - Greg Cohen, CEO</div><br>
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At Magid Glove and Safety, we're honored to be recognized as a Top U.S. Workplace. This is a reflection of our passion for keeping workers safe and our commitment to fostering an innovative, collaborative environment where diversity is celebrated, people feel valued and supported, and growth never stops.</div><br>
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Are you a transformational leader ready to redefine what exceptional customer experience looks like?</i> At <b>Magid</b>, we&rsquo;re searching for a <b>Vice President of Customer Experience (CX)</b> who can inspire, innovate, and elevate how we serve our customers&mdash;today and into the future.</div>
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<div>This role is for a dynamic, people-first leader who has proven success managing up, across, and down. You&rsquo;ll bring curiosity and flexibility when partnering with senior leaders, empathy and influence when leading across departments, and a passion for building a culture of accountability, ownership, and continuous improvement&mdash;all while keeping work engaging and fun.</div>
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<div>As Magid looks ahead, we&rsquo;re focused on<b> </b>building the next chapter of how we serve our customers&mdash;one that&rsquo;s simpler, smarter, and more connected. The VP, CX will play a key role in shaping that future, helping our teams strengthen relationships, improve how we work, and find better ways to deliver a great experience every time. Working side by side with Customer Service, Inventory Services, Field Service, and Account Management, this leader will help create a customer experience that&rsquo;s reliable, easy, and true to Magid&rsquo;s spirit of care, quality, and continuous improvement.</div>
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<div>If you&rsquo;re energized by leading through people, rolling up your sleeves to demonstrate what great looks like, transforming insights into action, and shaping a customer experience that drives loyalty, innovation, and growth, we invite you to bring your vision&mdash;and your voice&mdash;to Magid.</div><br>
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<p><b>
What You Wil Do:</b></p>
<ul><li>
Develop and execute a forward-looking customer experience strategy that not only delivers excellence today but also builds the foundation to scale and grow with Magid&rsquo;s future needs.</li><li>
Establish and monitor meaningful metrics to measure customer satisfaction, team performance, and the organization&rsquo;s ability to support sustainable growth.</li><li>
Deliver insights from customer data and feedback across all service departments, using these to shape business decisions and drive continuous learning in service quality.</li><li>
Standardize core processes and partner with IT to design and implement technology solutions that improve efficiency, enhance responsiveness, and strengthen the overall customer journey.</li><li>
Partner with the executive team to address systemic challenges that create barriers for customers or impede accurate, timely order fulfillment.</li><li>
Analyze historical performance and market trends to anticipate future needs, ensuring CX capabilities, staffing, and resources are aligned to support sales growth and evolving customer expectations.</li><li>
Ensure all CX teams are equipped with the right tools, training, and resources to consistently deliver on business objectives and customer commitments.</li><li>
Foster a strong OneMagid culture that inspires collaboration, accountability, and engagement, creating an environment where people can do their best work.</li><li>
Build and develop a high-performing, future-ready team with clear succession plans to ensure long-term organizational strength and leadership continuity.</li></ul><p></p><p><b><br>
What You Need:</b></p>
<ul><li>
Deep commitment to fostering a customer-first culture across departments that also empowers team members to thrive.</li><li>
Experience implementing process improvements and technology solutions to enhance efficiency, service quality, and scalability.</li><li>
Experience designing and scaling customer experience initiatives</li><li>
Analytical and data-driven decision-maker with the ability to use customer insights and trends to inform business strategy.</li><li>
Skilled at executive-level collaboration, influencing cross-functional peers, and resolving systemic challenges that impact customer experience.
</li><li>Ability to balance customer satisfaction with operational and financial objectives</li><li>
Expertise in order fulfillment, logistics coordination, and customer service operations</li><li>
Experience with service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics (e.g., NPS, CSAT, CES)</li><li>
Strong track record of building, scaling, and leading high-performing teams<b>, </b>including succession planning and leadership development.</li></ul><br>
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Experience/Education:</b></p>
<ul><li>
Proven senior level leadership experience in customer experience, customer success, or related functions, ideally in a growth-oriented company.</li><li>
Bachelor&rsquo;s degree required; MBA or advanced degree preferred.</li><li>
10+ years of leadership experience in customer experience, client success, or related roles, ideally in manufacturing, logistics, or PPE industries.</li><li>
Proven experience managing customer experience in both B2B and distribution contexts.</li><li>
Strong operational understanding of supply chain and manufacturing processes.</li><li>
Exceptional communication, leadership, and strategic thinking skills.</li></ul><br>
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Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.</i></p><br>
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Magid offers a variety of benefits to our team members including:</b></p>
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Health, dental, vision, life and disability insurance</div></li><li><div>
Bonus plan</div></li><li><div>
401k retirement plan with company match</div></li><li><div>
Company provided Profit Sharing</div></li><li><div>
Participation in Magid Paid Time Off (PTO) Policy</div></li><li><div>
9 Paid Holidays</div></li></ul><div>
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Press Apply</i> now to join us on our mission to keep workers safe.</div><br>
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And follow our social media to see how we make a difference and have fun!</div><br>
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Website</i></b>: www.magidglove.com</div>
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Career site</i></b>: https://www.magidglove.com/careers-in-safety</div>
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YouTube: </i></b>https://www.youtube.com/@MagidGlove</div>
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LinkedIn: </i></b>https://www.linkedin.com/company/magid-glove-&amp;-safety/</div></div><br>
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<div>Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). Over the last 78+ years, Magid has developed numerous innovative products that have revolutionized the safety industry, and we have played a significant role in enhancing safety standards worldwide.</div><br>
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<div>Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div></div>

Vice President Customer Experience

National Corporate Housing

<div><div><div><div><b>VP, Marketing Strategy, Brand &amp; Sales Enablement</b></div>
<div><b>National Corporate Housing | Home, Wherever You Are</b></div>
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<div></div><div>National Corporate Housing is seeking an experienced and strategic <b>Vice President of Marketing Strategy, Brand &amp; Sales Enablement</b> to lead the development and execution of marketing strategies that strengthen our brand, fuel revenue growth, and support our sales teams. This role oversees a multi-functional marketing team and ensures full alignment between marketing initiatives and sales outcomes. The ideal candidate is data-driven, customer-focused, and passionate about enabling B2B marketing impact through technology, insight, and innovation.</div>
<div></div><div>At National, we don&rsquo;t just provide housing&mdash;we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we&rsquo;re a trusted leader in <b>customized corporate housing</b> and <b>360-degree services</b> that make transitions seamless.</div>
<div></div><div><b>Expectations for Success:</b></div>
<div></div><div><b>Brand Strategy &amp; Positioning</b></div>
<ul><li>Define and implement a compelling brand strategy that differentiates National in the B2B space</li>
<li>Socialize and gain approval and engagement of the strategy with the Executive Committee</li>
<li>Ensure brand consistency across all customer touchpoints and marketing initiatives</li>
<li>Align marketing efforts with business objectives, revenue goals, and customer needs</li>
</ul><div><b>Sales Enablement &amp; Engagement</b></div>
<ul><li>Equip sales teams with the right content, tools, training, and insights to accelerate deal cycles and improve win rates</li>
<li>Develop sales playbooks, case studies, competitive intelligence, and product positioning materials</li>
<li>Implement sales engagement strategies that improve outreach, customer conversations, and pipeline velocity</li>
<li>Work closely with sales leadership to align marketing and sales efforts for maximum impact</li>
</ul><div><b>Demand Generation &amp; Growth Marketing</b></div>
<ul><li>Drive lead generation strategies using digital marketing, inbound, and paid media</li>
<li>Oversee marketing automation to nurture leads effectively and optimize the sales funnel</li>
<li>Implement data-driven approaches to track, measure, and improve lead quality and conversion rates</li>
</ul><div><b>Content Marketing &amp; Thought Leadership</b></div>
<ul><li>Guide the development of a content strategy that positions the company as an industry leader</li>
<li>Ensure high-quality content that drives engagement, supports SEO, and fuels demand generation</li>
<li>Leverage AI for content development</li>
<li>Use insights from customers, sales, and market trends to develop impactful messaging</li>
</ul><div><b>Supportive-Service Optimization</b></div>
<ul><li>Oversee development and enhancement of online self-service tools, portals, and knowledge bases</li>
<li>Ensure service solutions reduce friction, improve efficiency, and enhance user satisfaction</li>
<li>Collaborate with product, UX, and customer support teams to ensure a seamless digital experience</li>
<li>Leverage AI and automation to enhance self-service capabilities</li>
</ul><div><b>Marketing Operations &amp; Technology</b></div>
<ul><li>Implement and optimize marketing technologies to improve efficiency and decision-making</li>
<li>Manage internal and external event strategies, branded in-person and virtual event experiences, merchandise, and target audience engagement</li>
<li>Ensure data-driven marketing practices, using analytics for performance optimization</li>
<li>Establish clear KPIs and reporting frameworks to measure marketing and sales enablement ROI</li>
</ul>
<div></div><div><b>What Makes This Role Unique?</b></div>
<div></div><ul><li>Executive-level visibility with direct impact on company growth and positioning</li>
<li>Lead a multi-disciplinary team in a fast-paced, highly collaborative environment</li>
<li>Shape brand voice and market presence across multiple customer touchpoint</li>
<li>Drive the integration of marketing automation, AI, and digital platforms to scale performance</li>
<li>Be at the forefront of aligning marketing efforts with sales success and customer satisfaction</li>
</ul>
<div></div><div><b>Who You Are:</b></div>
<ul><li>10+ years of experience in B2B strategic marketing</li>
<li>Experience in leading an integrated marketing function</li>
<li>BS/BA degree in business, marketing, or related field</li>
<li>Strategic Thinking &ndash; Ability to align marketing and sales initiatives with business goals and long-term brand vision</li>
<li>Leadership &amp; Team Development &ndash; Skilled in leading and mentoring teams, fostering collaboration and innovation</li>
<li>Marketing Strategy &amp; Execution &ndash; Experience leading a B2B strategic marketing function and executing efficiently</li>
<li>Sales Enablement &amp; Engagement &ndash; Expertise in equipping sales teams with content, training, and strategies</li>
<li>Supportive-Service &amp; Digital Optimization &ndash; Ability to enhance customer autonomy through digitally enabled solutions</li>
<li>Data-Driven Decision Making &ndash; Strong analytical mindset with expertise in performance measurement, A/B testing, and marketing automation</li>
<li>Brand &amp; Storytelling Expertise &ndash; Ability to craft compelling narratives that elevate brand positioning</li>
<li>Technology &amp; Automation &ndash; Proficiency in marketing automation, Salesforce CRM and marketing systems, and sales enablement tools</li>
<li>Project Management &ndash; Strong organizational skills to oversee multiple initiatives across teams</li>
<li>Fiscal Acumen &ndash; Ability to create and manage budgets and ensure maximum ROI on marketing spend</li>
</ul>
<div></div><div><b>Benefits:</b></div>
<ul><li>Competitive Base Salary
<ul><li>$185,000- $210,000</li>
</ul></li><li>Medical, dental, and vision insurance options</li>
<li>401k plan with discretionary match</li>
<li>Company paid life insurance, short term disability, and long term disability</li>
<li>Supplemental life insurance, critical illness, accident, and identity theft protection</li>
<li>One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion</li>
<li>Inclusive Awards and Recognition Program</li>
<li>Vacation, sick, and floating holidays</li>
<li>Paid time off</li>
<li>Paid volunteer time</li>
<li>Wellness program</li>
<li>Complimentary use of corporate apartments for vacation or travel (when available)</li>
<li><b>National is a drug &amp; alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.</b></li>
</ul>
<div></div><div><b>Additional Information:</b></div>
<div></div><div>Fair Labor Standards Act (FLSA): Exempt</div>
<div></div><div>Will not provide assistance with relocation costs</div>
<div></div><div>National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.</div></div></div>

VP, Marketing Strategy, Brand & Sales Enablement

On Hire

A leading company in financial services industry is seeking for the head of customer experience strategy and ensuring a seamless and engaging journey for all customers. In this role, you will oversee all aspects of customer interactions and develop strategies to enhance customer satisfaction, loyalty, and advocacy.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Define and implement the customer experience vision and strategy across all touchpoints.</li>
<li>Lead and mentor a team responsible for delivering high-quality customer service and support.</li>
<li>Analyze customer feedback and insights to identify areas for improvement and drive necessary changes.</li>
<li>Collaborate with product, marketing, and sales teams to ensure a customer-centric approach in all initiatives.</li>
<li>Monitor customer experience metrics and KPIs to assess the effectiveness of strategies.</li>
<li>Develop and manage customer experience programs to foster customer loyalty.</li>
<li>Stay informed on industry trends and best practices in customer experience management.</li>
<li>Serve as the voice of the customer within the organization, advocating for their needs and preferences.</li>
</ul>
<b>Requirements:</b><br>
1. Bachelor’s degree in Business Administration, Marketing, or related field.
<br>2. 10+ years of experience in customer experience, customer service, or related roles, with at least 5 years in a leadership position.
<br>3. Proven track record of designing and implementing customer experience strategies.
<br>4. Strong analytical skills and experience in using data to drive decision-making.
<br>5. Excellent leadership and team management skills.
<br>6. Exceptional communication skills, both verbal and written.
<br>7. Customer-focused mindset with the ability to foster strong relationships.
<br>8. Familiarity with customer experience technologies and tools.
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<b>Benefits:</b><br>
Attractive Package

Head Of Customer Experience

Client of Michael Page

<div> <div> <p>Reporting to the CEO, this person will</p> <ul> <li><strong>Lead and execute</strong> the group's marketing and customer experience strategy, defining how customers discover, engage, and remain loyal to its brands across all channels.</li> <li><strong>Drive brand growth</strong> and positioning, ensuring marketing strategies translate into measurable commercial outcomes and strengthen each brand's identity within the wider portfolio.</li> <li><strong>Oversee integrated campaigns</strong> across ATL, social, CRM and in-store, aligning media and messaging to deliver a unified omnichannel experience.</li> <li><strong>Manage CRM and loyalty programs</strong> to build customer relationships, increase retention and drive lifetime value through data-led personalization.</li> <li><strong>Partner with</strong> retail operations, merchandising and e-commerce teams to design seamless customer journeys and deliver consistent storytelling across touchpoints.</li> <li><strong>Leverage customer insights</strong> and analytics to inform decisions, measure effectiveness, and continuously optimize marketing and experience performance.</li> <li><strong>Collaborate with</strong> technology, logistics and product teams to enhance service, fulfillment and post-purchase satisfaction.</li> <li><strong>Champion a customer-first mindset</strong> across the organization by embedding experience-driven KPIs and aligning all functions around shared brand and customer goals.</li> <li><strong>Provide strategic leadership</strong> to brand, marketing and CX teams, fostering creativity, accountability and high performance.</li> <li><strong>Engage directly</strong> with the CEO and board, presenting key performance updates, customer insights, and growth opportunities.</li> </ul> </div> </div>

VP - Brand, Marketing & CX

HSBC

<div><div><b>Some careers have more impact than others.</b></div><div>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</div><div>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</div><p>
We are currently seeking an experienced professional to join our team in the role of <b>VP - Customer DRA</b></p><p><b>
Business: Risk &amp; Compliance</b></p><p><b>
Principal responsibilities</b></p><ul><li>
Model Lead: As a model Lead, you are expected to develop a clear, compelling vision of the model and development- deployment pipeline that aligns with business goals and user needs, executing it effectively to ensure it meets the approved minimum performance criteria and articulate outcome to stakeholders and the team.</li><li>
Facilitate Team member engagement: Engage with the team members to drive program objectives cohesively and collaboratively as a team. You would need to communicate technical outcomes in a business friendly manner to senior stakeholders and ensure their requirements are understood correctly, prioritized appropriately, and outcomes are interpreted in right manner to ensure its alignment with strategic goals.</li><li>
Deliver as per Product Roadmap: Clear and comprehensive understanding of product roadmap for your pod, prioritized features and initiatives based on business value and market trends. Help the POD members deliver accurately as per prioritized product features using the Value Stream model, ensuring optimal value delivery through each iteration.</li><li>
Code optimization: Adhere to lead Data Science responsibilities within an Agile Scrum framework, ensuring correct and optimized code writing by the POD members, drive transparency, collaboration amongst all other colleagues within and across PODs (Analytics, Product, IT and Transformation), and a focus on continuous improvement.</li><li>
Complete Model Documentation and drive Model Approval: As a Senior Data Scientist in the POD, ensure all model documents are updated maintaining right standard. Present model in all relevant forums to get it approved before deployment. Participate and defend the model in internal/ external review forums (i.e. Independent Model Review [IMR], Audit, Skilled Person Review etc.). Help support follow-up analysis to close outstanding findings.</li><li>
Release Management: Support model development as per strategic development/ deployment framework of DRA to keep the solution optimized, enriched and future ready.</li><li>
Continuous Improvement: Drive a culture of continuous improvement, fostering innovation and experimentation to optimize product performance and customer satisfaction.</li><li>
Stay ahead of the curve: Continuously learn and adapt to emerging trends and technologies, proactively seeking opportunities to improve the model.</li><li>
Contribute as a thought leader in the overall Customer Monitoring sub value stream to develop the next level of solutions</li></ul><p><b>
Qualifications</b></p><ul><li>
Strong experience in data science or related roles, with a focus on Machine Learning.<br>
Strong understanding of Statistical concepts and their application in ML algorithms.</li><li>
Hands on knowledge of Machine Learning concepts and development codes.</li><li>
Experience with Google Cloud platform and cloud-based technologies. (preferred)<br>
Excellent communication, leadership, and collaboration skills.</li><li>
Proven ability to develop subject matter expertise quickly and ability to convert complex analysis outcome into a non-technical, business friendly presentation.</li><li>
Working experience on Jira and confluence.<br>
Proven track record of delivering/ deploying complex ML model in a fast-paced, dynamic environment.</li></ul><p><b>
You&rsquo;ll achieve more at HSBC
</b></p><div>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
</div><div>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
</div><p><b>***Issued By HSBC Electronic Data Processing (India) Private LTD***</b></p></div>

VP - Customer DRA

Charles Schwab

<p></p><div><p>Westlake, TX ; Austin, TX ; Chicago, IL ; Omaha, NE
</p><p>Requisition ID 2025-116887</p>
<p>Category Data Analytics and Strategy</p>
<p>Position type Regular</p>
<p>Pay range USD $100,000.00 - $175,000.00 / Year</p>
<p>Application deadline 2025-11-17</p></div>
<br><div><div><div><p>Your opportunity</p><br>
<p>
At Schwab, you&rsquo;re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us &ldquo;challenge the status quo&rdquo; and transform the finance industry together.</p><p></p><p>
The Senior Manager, Employee Experience &amp; Strategy will support leaders and teams across Trading Services. This individual will split their time evenly between 1) employee engagement and experience programs and 2) providing strategic support to leadership through high-quality reporting and presentation materials.</p><p>
Key responsibilities</p><ul><li>
Employee engagement (50%)<ul><li>
Lead our Trading Services Engagement Committee, composed of employees across Trading Services</li><li>
Help design, coordinate, and execute initiatives that drive engagement and help us be productive</li><li>
Review and analyze Glint engagement survey results, identifying trends, opportunities, and areas for improvement</li><li>
Collaborate with HR and team leaders to ensure alignment of engagement programs with organizational goals</li><li>
Communicate regularly with staff to solicit feedback, share updates, and promote ongoing engagement activities</li></ul></li><li>
Executive support (50%)<ul><li>
Prepare executive reporting, collecting information from various partners and data sources, conducting basic data analysis as needed</li><li>
Create presentation materials for all-hands meetings, leader speaking engagements, strategy projects, and more</li><li>
Write executive summaries of business issues and priorities</li><li>
Assist in the development of employee communications</li><li>
Contribute to other projects as needed to help support the team
</li></ul></li></ul><p>Reporting structure</p><p>
This position reports to the Director, Business Strategy, Trading Services, and works closely with executive leadership, employees throughout the Trading Services organization, and key business partners.</p><p>
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site four days per week in the specified locations.</p><p>
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.</p><p>
What you have</p><br>
<p>
To ensure that we fulfill our promise of &ldquo;challenging the status quo,&rdquo; this role has specific qualifications that successful candidates should have.</p><p>
Required Qualifications:</p><ul><li>
Bachelor&rsquo;s degree</li><li>
5+ years of experience in business strategy, employee experience, or related roles</li><li>
Experience working in the brokerage industry</li><li>
Proven ability to build relationships, lead group projects, and work with partners across all levels of the organization</li><li>
Comfort working with numbers and spreadsheets, including interpreting data, doing basic analysis, and identifying actionable insights</li><li>
Excellent written communication skills, with the ability to create compelling executive-level materials</li><li>
Ability to manage multiple priorities, take initiative, and work independently, seeking guidance as needed</li><li>
Creativity and a drive to make things fun and interesting</li><li>
High level of integrity, discretion, and professionalism</li><li>
Proficiency with Microsoft Word, Excel, and PowerPoint</li></ul><p>
Preferred Qualifications:</p><ul><li>
Experience with and knowledge of trading at Schwab is a plus, but not a requirement</li></ul><div><p><br>
What&rsquo;s in it for you</p><p>
At Schwab, you&rsquo;re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration&mdash;so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.</p><p>
We offer a competitive benefits package that takes care of the whole you &ndash; both today and in the future:</p><ul><li>
401(k) with company match and Employee stock purchase plan</li><li>
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions</li><li>
Paid parental leave and family building benefits</li><li>
Tuition reimbursement</li><li>
Health, dental, and vision insurance</li></ul></div><p></p><div><br>
<p></p>
</div></div><div><div><div>Share:</div>
<ul><div><div>Facebook</div></div>
<div><div>LinkedIn</div></div>
<div><div>X</div></div>
<div><div>Email</div></div>
</ul></div></div></div><div><p>Eligible Schwabbies receive</p>
<ul><div><p>Medical, dental and vision benefits</p>
</div><div><p>401(k) and employee stock purchase plans</p>
</div><div><p>Tuition reimbursement to keep developing your career</p>
</div><div><p>Paid parental leave and adoption/family building benefits</p>
</div><div><p>Sabbatical leave available after five years of employment</p></div></ul></div></div>

Senior Manager, Employee Experience & Strategy

Diaconia

<div>Description:<p></p><p><br>
The <b>Vice President, Solution Architecture</b> serves as a key member of the executive leadership team, responsible for shaping, developing, and delivering innovative, mission-aligned technical solutions across the company&rsquo;s federal portfolio. This role blends deep technical acumen with strategic business insight, driving solution excellence that supports growth, innovation, and customer success across existing and target markets.</p><p>
The VP, Solution Architecture partners closely with the VP of Federal Accounts, VP of Capture and Strategic Partnerships, and Technical Vice Presidents to design and deliver differentiated solutions that enhance competitive positioning, increase proposal win probability, and accelerate applied research, prototyping, and diversification. This position will be partially billable, requiring the attainment and maintenance of project clearance requirements.</p><p></p><p><b><br>
Key Responsibilities:</b></p><p><b>
Strategic Solution Development</b></p><ul><li>
Lead the design and development of integrated technical solutions that address client mission needs and align with corporate strategy.</li><li>
Partner with the VP of Federal Accounts to refine and evolve solution offerings for existing customers, ensuring technical alignment with mission priorities and contract objectives.</li><li>
Collaborate with the VP of Capture and Strategic Partnerships to define and articulate innovative, compliant, and compelling solutions that improve probability of win (PWin) in competitive and sole-source pursuits.</li><li>
Drive the creation of solution architectures, technical narratives, and discriminators for proposals, white papers, and customer briefings.</li><li>
Lead and participate in technical orals presentations for new work opportunities.</li></ul><p><b>
Innovation, R&amp;D, and Prototyping</b></p><ul><li>
Partner with Technical VPs and Delivery Leaders to identify, shape, and prioritize R&amp;D, prototyping, and Small Business Innovation Research (SBIR) initiatives aligned with customer demand and emerging technologies.</li><li>
Foster a culture of experimentation, innovation, and rapid prototyping to advance differentiated capabilities across AI/ML, data science, cloud modernization, cybersecurity, and digital transformation domains.</li><li>
Oversee technical strategy for sole source and direct award opportunities, ensuring solutions demonstrate technical merit, scalability, and measurable mission value.</li></ul><p><b>
Partnerships and Technical Enablement</b></p><ul><li>
Engage with key technology vendors and industry partners to identify integration opportunities and strengthen the company&rsquo;s solution portfolio.</li><li>
Serve as an advisor on emerging technologies, technical investments, and strategic solution direction.</li><li>
Represent the company in technical forums, customer engagements, and industry events to strengthen brand credibility and thought leadership.</li></ul><p><b>
Operational and Leadership Excellence</b></p><ul><li>
Build and lead a high-performing solution architecture capable of delivering cross-domain innovation and enterprise-scale architectures.</li><li>
Establish repeatable frameworks, templates, and processes for solution design to ensure consistency, quality, and scalability across pursuits.</li><li>
Champion collaboration across delivery, capture, and technology teams to ensure alignment of corporate strategy, customer success, and innovation priorities.</li><li>
This role requires strategic and hands-on, tactical impact.</li></ul><p></p><p><b><i><br>
Disclaimer &quot;The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization.</i></b></p>
Requirements:
<ul><li><b>Education:</b></li><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, Information Systems, or related field required;</li><li>
Master&rsquo;s degree preferred.</li><li><b>
Experience:</b>
<ul><li>15+ years of experience in technical leadership within federal contracting, systems integration, or technology services.</li>
<li>Proven success developing winning technical solutions for federal proposals (both competitive and sole source).</li>
<li>Strong understanding of the federal acquisition process, technology evaluation criteria, and proposal lifecycle.</li>
<li>Deep experience architecting solutions across one or more technical domains such as cloud, data analytics, AI/ML, cybersecurity, digital modernization, or DevSecOps.</li>
<li>Experience leading or contributing to R&amp;D, prototyping, or SBIR initiatives preferred.</li>
</ul></li><li><b>Skills:</b>
<ul><li>Exceptional technical writing and presentation skills.</li>
<li>Excellent collaboration and executive communication capabilities.</li>
<li>Strategic thinker with the ability to translate technical capabilities into business value.</li>
<li>Skilled at leading through influence and managing cross-functional teams in a matrixed organization.</li><br>
</ul></li></ul><p></p><p><b>Performance Metrics:</b></p><ul><li>
Improved win rate across proposals and recompetes</li><li>
Growth in technical differentiation and innovation in solution design</li><li>
Successful transition of R&amp;D and prototyping initiatives into funded programs</li><li>
Customer satisfaction and strengthened technical credibility</li><li>
Adoption of standardized, reusable solutioning frameworks across the enterprise</li></ul></div>

Vice President, Solution Architecture

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