warranty administrator

Sulzer

<div>Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
<h1 class="jobSectionHeader">About the role
</h1>Job Summary
 
 
The Warranty Manager is responsible for the end‑to‑end management of complex warranty claims, acting as the primary interface between customers and internal stakeholders while applying advanced technical, commercial, and organizational expertise to ensure timely, compliant, and cost‑effective resolution, maintain customer satisfaction, prevent escalation, and protect the company&rsquo;s commercial and reputational interests. 
 
Key Responsibilities
Warranty Claims &amp; Process Management
<ul><li>Manage warranty claims as technical projects or standardized end-to-end processes from claim initiation through successful resolution and closure.
</li><li>Develop and maintain claim resolution plans, schedules, cost estimates, and closure criteria.
</li><li>Control and monitor claim progress against contractual obligations, internal policies, and agreed service levels (SLAs).
</li><li>Ensure full traceability, documentation integrity, and compliance throughout the warranty lifecycle.
</li></ul>Customer &amp; Stakeholder Interface
<ul><li>Act as the single point of contact between the customer and internal stakeholders for all warranty-related matters.
</li><li>Maintain close, structured, and transparent communication with customers to manage expectations and avoid escalation.
</li><li>Coordinate internally with Engineering, Quality, Production, Supply Chain, Procurement, Finance, Legal, and Service teams to enable timely and aligned resolutions.
</li><li>Facilitate technical and commercial discussions to achieve balanced, win&ndash;win outcomes within contractual and financial boundaries.
</li></ul>Warranty Cost Control &amp; Financial Discipline
<ul><li>Control and monitor warranty claim expenditures to ensure alignment with the approved and allocated budget.
</li><li>Track actual warranty costs versus provisions and budgets, identifying variances proactively.
</li><li>Implement cost containment and optimization measures without compromising resolution effectiveness or customer satisfaction.
</li><li>Coordinate with Finance and relevant stakeholders to ensure accurate cost allocation, forecasting, and reporting.
</li><li>Support recovery actions from suppliers, sub-vendors, or third parties, where applicable, to minimize net warranty exposure.
</li></ul>Technical Analysis &amp; Problem Resolution
<ul><li>Lead technical investigations and root cause analysis for complex or recurring warranty issues.
</li><li>Validate corrective and preventive actions (CAPA) to ensure sustainable resolution and risk reduction.
</li><li>Escalate critical technical, quality, or commercial risks with clear impact assessment and recommendations.
</li></ul>Customer Satisfaction &amp; Feedback Management
<ul><li>Ensure customer satisfaction throughout the warranty claim lifecycle by delivering timely, high-quality, and transparent claim resolution.
</li><li>Own customer feedback related to warranty claims, including collection, analysis, response, and closure.
</li><li>Address customer concerns proactively to prevent dissatisfaction and preserve long-term customer relationships.
</li><li>Translate customer feedback into improvement actions in coordination with Engineering, Quality, and Service teams.
</li></ul>Performance Management &amp; Continuous Improvement
<ul><li>Ensure warranty activities align with departmental KPIs, including Warranty Cost Control &amp; Financial Discipline.
</li><li>Monitor performance indicators such as claim cycle time, escalation rate, customer satisfaction, and recurrence trends.
</li><li>Identify systemic issues and contribute to process, design, or quality improvements to reduce future warranty exposure.
</li><li>Capture and communicate lessons learned to relevant stakeholders and governance forums.
</li></ul>Leadership &amp; Capability Development
<ul><li>Provide technical and process guidance to junior professionals involved in warranty claim execution.
</li><li>Review work outputs for accuracy, quality, and compliance with standards and procedures.
</li><li>Promote best practices in warranty management, customer communication, and cross-functional collaboration.
</li></ul>Qualifications / Requirements:
<ul><li>Bachelor&rsquo;s degree in engineering.
</li><li>Minimum of 5&ndash;7 years of relevant experience (or equivalent skills) required to effectively perform the role.
</li></ul><h1 class="jobSectionHeader">What we offer you
</h1><ul><li>Annual vacation of 21 working days.
</li><li>Excellent opportunities for development, along with a competitive salary and company bonus scheme.
</li><li>A great working environment 
</li></ul> 
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. 
 
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.</div>

Warranty Manager

Jones Brothers Company Inc.

Job Overview We are seeking a detail-oriented Claims &amp; Warranty Clerk to join our internal operations team on a part-time basis. You will work behind the scenes to ensure claims are handled accurately and promptly, helping the company recover costs and maintain strong vendor relationships. This position is focused on managing claims and warranty matters with equipment suppliers, parts vendors, and service contractors. You will be responsible for accurate documentation, timely follow-through, and proper resolution of all vendor-related claims and warranty submissions for our fuel service operations, equipment, and supplier agreements.Duties<ul><li>Review purchase orders, vendor invoices, and service records to substantiate claims</li><li>Communicate with vendor representatives to follow up on open claims and warranty returns</li><li>Maintain accurate records of warranty terms, expiration dates, and claim outcomes</li><li>Identify recurring defect or failure patterns and escalate trends to management</li><li>Maintain organized digital and physical files for all claims and warranty documentation</li><li>Prepare periodic reports on open claims, recovery amounts, and resolution timelines</li><li>Process and review warranty claims for fuel equipment, pumps, tanks, vehicles, and related parts/services</li><li>Verify claim documentation, including invoices, repair records, photos, and service reports</li><li>Follow up on claim statuses and resolve discrepancies with suppliers</li><li>Support the operations team with general administrative tasks related to claims and warranties</li></ul>Qualifications and Requirements<ul><li>Previous experience in claims processing, warranty administration, accounts payable, or general office administration preferred</li><li>Strong attention to detail and high level of accuracy</li><li>Excellent organizational and time-management skills</li><li>Proficient in Microsoft Office (especially Excel and Outlook)</li><li>Experience with QuickBooks is a plus</li><li>Ability to work independently with minimal supervision</li><li>High school diploma or GED required; associate degree preferred</li></ul>Pay: $12.00 - $18.00 per hourWork Location: In person

Claims and Warranty Clerk Parts

Dealer Loyalty Protection

Dealer Loyalty Protection is a leading player in the automotive industry, renowned for its commitment to quality and customer satisfaction. We are seeking a dynamic and detail-oriented Automotive Warranty Claims Adjusters to join our team. As an integral part of our operations, you will play a crucial role in upholding our reputation for excellence.Responsibilities:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Review and process incoming warranty claims from customers, dealerships, and service centers.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Evaluate claims based on policy terms, technical specifications, and industry standards.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Collaborate with technical experts and assessors to determine the validity of claims.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Maintain accurate documentation of claims, decisions, and communication.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Communicate effectively with customers, dealerships, and service centers regarding claim status, approvals, and rejections.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Ensure compliance with company policies, legal regulations, and warranty guidelines.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Analyze trends in warranty claims to identify potential issues and suggest improvements.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Provide exceptional customer service by addressing inquiries and concerns professionally.Qualifications:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;High school diploma or equivalent; bachelor&rsquo;s degree in a related field is a plus.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proven experience in automotive warranty claims processing or a related role.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Strong analytical skills to assess claims accurately and make informed decisions.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Excellent communication skills, both written and verbal.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Detail-oriented with the ability to manage multiple tasks efficiently.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proficiency in using relevant software and databases for claims management.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Ability to work independently and as part of a collaborative team.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Customer-focused mindset and a commitment to resolving issues promptly.Benefits:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Competitive wages.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Comprehensive benefits package, including health, dental, and retirement plans.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Opportunities for career growth and professional development.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Supportive work environment that values teamwork and innovation..If you are a motivated individual with a passion for automobiles and a knack for resolving complex warranty claims, we encourage you to apply. Join our team and contribute to our legacy of delivering top-notch automotive solutions and customer satisfaction.Job Type: Full-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Mahwah, NJ 07430 (Required)</li></ul>Ability to Relocate:<ul><li>Mahwah, NJ 07430: Relocate before starting work (Required)</li></ul>Work Location: In person

Automotive Warranty Claims Adjuster

Forest River, Inc.

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.
 
Responsibilities
 
<ul>
<li>Process Warranty Claims submitted by our dealer base.</li>
<li>Answer questions regarding claims via phone/email.</li>
<li>Record retention and reporting.</li>
<li>Scanning documents.</li>
<li>Miscellaneous office duties.</li>
</ul>
Qualifications
 
<ul>
<li>Attention to detail and accuracy</li>
<li>Excellent computer skills, able to work in Microsoft Office programs efficiently</li>
<li>Must have good written and verbal communication skills</li>
<li>A desire to provide extraordinary customer service to the dealer/customer network</li>
<li>Able to work within a group and transition between responsibilities given</li>
<li>Willingness to learn many different components of a RV</li>
</ul>
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.

Warranty Representative/Claims Processor

BLACKSTONE MACHINERY TRADING LLC

SR. SERVICE ENGINEER for Diesel Generator (Warranty &amp; Service)Senior Service Engineer Full Job DescriptionJob Title: SR. SERVICE ENGINEER for Diesel Generator (Warranty &amp; Service)Location: Plot Q4-094, Saif Zone Sharjah UAEJob Type: Full TimeSalary: Competitive / Base on ExperienceVisa: SponsoredJob Summary:The Sr. Service Engineer is responsible for handling service 24/7, maintenance and warranty claims of diesel generators. The role combines technical expertise with warranty administration to ensure that customer complaints are resolved efficiently, and all warranty policies are adhered to. The engineer also acts as a liaison between service team, OEM&rsquo;s and customers regarding warranty matters.Key Responsibilities:Technical Service and Support<ul><li>Diagnose and repair diesel generator issues onsite and at service centers.</li><li>Conduct preventive maintenance, breakdown service, and load testing.</li><li>Support installation and commissioning with compliance to warranty terms.</li><li>Coordinate with OEM&rsquo;s for complex technical support or part replacements</li><li>Workshop and asset maintenance management</li></ul>Warranty Handling:<ul><li>Inspect, validate, and process warranty claims according to OEM standards</li><li>Document service history, failure analysis, and root cause reports for warranty jobs.</li><li>Ensure all claims are properly logged, justified, and supported with technical documentation.</li><li>Liaise with manufacturers for claim approvals, parts replacement, and payment follow-up</li><li>Manage all after sales activities to guarantee customer satisfaction</li></ul>Rental Fleet Operations and Maintenance<ul><li>Prepare generators before rental</li><li>Do regular maintenance (Change oil, filters, battery etc.)</li><li>Deployment and Management Generators on site</li><li>Arrange transportation and delivery to the customer&rsquo;s site</li><li>Handle installation, connection, and start-up of generators</li><li>Provide support for on-site during rental period</li><li>Do routine maintenance as per running hours</li><li>Fix any breakdowns quickly</li><li>After the project, remove the generator, inspect it, and return it to the yard</li></ul>Technical Expertise:<ul><li>Deep understanding of diesel engines, alternators, and control panels.</li><li>Proficiency with diagnostic tools and generator controllers (e.g., Deep Sea, ComAp).</li><li>Familiarity with OEM warranty processes and documentation.</li></ul>Team and Documentation:<ul><li>Supervise and guide junior service technicians during warranty repairs.</li><li>Maintain accurate job cards, inspection checklists, and warranty claim forms</li><li>Provide feedback to the design/manufacturing teams for recurring issues</li><li>Team management and maintenance planning and scheduling and job assigning to technicians</li></ul>QUALIFICATIONS:<ul><li>Education: Diploma/Bachelor's in Mechanical, Electrical, or Automobile Engineering.</li><li>Experience: Minimum 5&ndash;8 years in diesel generator service, with 2+ years focused on warranty claims or OEM coordination</li><li>Prior experience in an OEM-authorized service center.</li><li>Knowledge of ERP systems or warranty management software.</li><li>Certification from generator manufacturers (Cummins, Perkins, etc.).</li><li>Must be Arabic speaking and fluent in English Language</li></ul>WHAT WE OFFER:<ul><li>Competitive Salary base on your related experience</li><li>Opportunities for career growth and professional development</li><li>A collaborative and supportive work environment</li><li>Transportation allowance or company vehicle</li><li>Sponsored Visa</li><li>Medical Insurance</li></ul>HOW TO APPLY:ONLINE APPLICATION FORM: https://forms.gle/tmNYWHP5cNivbjHX6EMAIL: jobs@technpower.comWHATSAPP: +971564468685WEBSITE: www.technopowergroup.comJob Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthWork Location: In person

Maintenance Engineer - Generator Industry

SERVICE ENGINEER for Diesel Generator (Warranty &amp; Service)Senior Service Engineer Full Job DescriptionJob Title: SR. SERVICE ENGINEER for Diesel Generator (Warranty &amp; Service)Location: Plot Q4-094, Saif Zone Sharjah UAEJob Type: Full TimeSalary: Competitive / Base on ExperienceVisa: SponsoredJob Summary:The Sr. Service Engineer is responsible for handling service 24/7, maintenance and warranty claims of diesel generators. The role combines technical expertise with warranty administration to ensure that customer complaints are resolved efficiently, and all warranty policies are adhered to. The engineer also acts as a liaison between service team, OEM&rsquo;s and customers regarding warranty matters.Key Responsibilities:Technical Service and Support<ul><li>Diagnose and repair diesel generator issues onsite and at service centers.</li><li>Conduct preventive maintenance, breakdown service, and load testing.</li><li>Support installation and commissioning with compliance to warranty terms.</li><li>Coordinate with OEM&rsquo;s for complex technical support or part replacements</li><li>Workshop and asset maintenance management</li></ul>Warranty Handling:<ul><li>Inspect, validate, and process warranty claims according to OEM standards</li><li>Document service history, failure analysis, and root cause reports for warranty jobs.</li><li>Ensure all claims are properly logged, justified, and supported with technical documentation.</li><li>Liaise with manufacturers for claim approvals, parts replacement, and payment follow-up</li><li>Manage all after sales activities to guarantee customer satisfaction</li></ul>Rental Fleet Operations and Maintenance<ul><li>Prepare generators before rental</li><li>Do regular maintenance (Change oil, filters, battery etc.)</li><li>Deployment and Management Generators on site</li><li>Arrange transportation and delivery to the customer&rsquo;s site</li><li>Handle installation, connection, and start-up of generators</li><li>Provide support for on-site during rental period</li><li>Do routine maintenance as per running hours</li><li>Fix any breakdowns quickly</li><li>After the project, remove the generator, inspect it, and return it to the yard</li></ul>Technical Expertise:<ul><li>Deep understanding of diesel engines, alternators, and control panels.</li><li>Proficiency with diagnostic tools and generator controllers (e.g., Deep Sea, ComAp).</li><li>Familiarity with OEM warranty processes and documentation.</li></ul>Team and Documentation:<ul><li>Supervise and guide junior service technicians during warranty repairs.</li><li>Maintain accurate job cards, inspection checklists, and warranty claim forms</li><li>Provide feedback to the design/manufacturing teams for recurring issues</li><li>Team management and maintenance planning and scheduling and job assigning to technicians</li></ul>QUALIFICATIONS:<ul><li>Education: Diploma/Bachelor's in Mechanical, Electrical, or Automobile Engineering.</li><li>Experience: Minimum 5&ndash;8 years in diesel generator service, with 2+ years focused on warranty claims or OEM coordination</li><li>Prior experience in an OEM-authorized service center.</li><li>Knowledge of ERP systems or warranty management software.</li><li>Certification from generator manufacturers (Cummins, Perkins, etc.).</li><li>Must be Arabic speaking and fluent in English Language</li></ul>WHAT WE OFFER:<ul><li>Competitive Salary base on your related experience</li><li>Opportunities for career growth and professional development</li><li>A collaborative and supportive work environment</li><li>Transportation allowance or company vehicle</li><li>Sponsored Visa</li><li>Medical Insurance</li></ul>HOW TO APPLY:ONLINE APPLICATION FORM: https://forms.gle/tmNYWHP5cNivbjHX6EMAIL: jobs@technpower.comWHATSAPP: +971564468685WEBSITE: www.technopowergroup.comJob Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthWork Location: In person

Field Service Engineer - Generator Industry

Bosch-HomeComfort

<div>Company Description 
Do you want to shape the future of energy-efficient comfort technologies with your ideas? 
At Bosch, we create solutions that make life better; from innovative home comfort systems to sustainable energy technologies. 
Whether it&rsquo;s mobility, industrial technology, or home comfort solutions, you&rsquo;ll find opportunities here to turn your vision into reality and contribute to a more efficient, connected, and sustainable world.
Join our After Sales Team and take a key role in ensuring transparency, efficiency, and financial accuracy across our post-sales processes. 
We are looking for a detail-oriented, analytical, and proactive Warranty and Progress Payment Responsible to oversee warranty governance, financial validation, payment cycles, and cross-functional alignment for our Home Comfort business in Istanbul. 
Job Description 
<ul><li>
Govern end-to-end warranty processes (policy execution, claim validation, financial settlement)</li><li>
Perform technical assessments on claims, rejections, and failure patterns</li><li>
Manage progress payment cycle for service partners (target setting, performance scoring, payment approvals)</li><li>
Ensure financial accuracy, timely payments, and risk mitigation in all transactions</li><li>
Monitor service partner KPIs and integrate results into payment decisions</li><li>
Drive warranty cost control and implement continuous improvement actions</li><li>
Define and maintain warranty policies, pricing structures, and reimbursement models</li><li>
Build and track data models &amp; dashboards (cost per product/component/region/service partner)</li><li>
Lead cross-functional coordination (Finance, Quality, Field Operations, Supply Chain, Legal)</li><li>
Support audits and ensure compliance with internal/external controls</li><li>
Contribute to digitalization (automation, data structures, warranty systems)</li><li>
Manage supplier-related processes (credit notes, reporting, scrapping workflows)</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in Industrial Engineering or Business Administration and Management, equivalent administrative discipline</li><li>
Minimum 4 years&rsquo; experience in HVAC after sales service warranty / service finance ( Preferred)</li><li>
High analytical ability, critical reasoning, risk-based judgement</li><li>
Knowledge of HVAC equipment, system components, and failure mechanisms</li><li>
Commercial acumen &amp; contract governance literacy2</li><li>
Stakeholder alignment, influence management, conflict resolution</li><li>
Advanced MS Excel / PowerBI / SQL literacy (preferred)</li><li>
Experience in ERP/SAP warranty modules or equivalent CRM/Service platforms</li><li>
Ability to interpret technical failure data &amp; digital service logs</li><li>
Demonstrated experience in warranty cost control or service performance management</li><li>
Minimum Upper-intermediate or Advance English level with fluency</li></ul></div>

Warranty and Progress Payment Responsible- Istanbul

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