warranty claims specialist

Terex Corporation

<div>Job Description:
Join our Team: Warranty Claims Specialist 
Watertown, SD
Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Claims Specialist to contribute to the Terex team in Watertown, SD.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
The Warranty Claims Specialist is responsible for reviewing, processing, and coordinating warranty claims to ensure timely resolution and exceptional customer support. This role evaluates claim validity, collaborates with internal teams and vendors, and ensures compliance with company policies, manufacturing guidelines, and contractual obligations. The Warranty Claims Specialist plays a key role in protecting the company revenue while maintaining strong customer relationships.
What you&rsquo;ll do
Key Responsibilities:
<ul><li>Review incoming warranty claims for accuracy, completeness, and eligibility.</li><li>
Validate claim documentation, including invoices, photos, service reports, and serial numbers.</li><li>
Update and track claims within the warranty management system.</li><li>
Approve, deny or escalate claims based on company guidelines, DOA assignments, and contractual obligations.</li><li>
Process incoming product registration submissions from customers, dealers, and rental partners</li><li>
Review registration information for accuracy and compliance with registration requirements</li><li>
Other departmental warranty duties as assigned</li></ul>
Customer &amp; Dealer Support Responsibilities:<ul><li>
Serve as a primary point of contact for direct customers, dealers, and service &amp; rental partners regarding warranty and registration inquiries.</li><li>
Provide clear explanations of warranty decisions and required documentation.</li><li>
Help direct troubleshooting product issues to the correct teams as it relates to warranty coverage</li></ul>
Communication &amp; Coordination Responsibilities:<ul><li>
Communicate with internal teams (service, parts, engineering, &amp; sales) to gather information or escalate complex claims.</li><li>
Communicate with internal team members to coordinate replacement parts or return goods authorization paperwork.</li><li>
Follow up with external vendors or manufacturers and work with supply chain team members on the coordination of claim approvals and vendor recovery.</li><li>
Work with internal department team members for preparing reports on claim trends, failure patterns, processing times and cost analysis.</li><li>
Ensure compliance with warranty terms and internal policies.</li></ul>
Continuous Improvement:<ul><li>
Identify opportunities to improve warranty processes and reduce error rates.</li><li>
Participate in training programs, system updates and department initiatives.</li></ul>
What you&rsquo;ll bring
Basic Qualifications:<ul><li>
Requires a high school diploma or the equivalent.</li><li>
Strong verbal and written communication skills.</li><li>
Problem-solving skills.</li><li>
Organization skills and detail-oriented</li><li>
Knowledge of CRM or ERP systems / management tools</li></ul>
Preferred Qualifications:<ul><li>
Five years&rsquo; experience working directly with Terex Utilities equipment</li><li>
Experience in customer facing role</li><li>
Data analysis, evaluation and trend reporting</li><li>
Project management</li><li>
Development and coding skills preferred</li><li>
Experience with Microsoft Suite</li><li>
Customer-centric mindset</li><li>
Ability to adjust to everchanging environment</li></ul>
Why Join Us<ul><li>
We are a global company, and our culture is defined by our Values &mdash; Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.</li><li>
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.</li><li>
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.</li><li>
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.</li><li>
We are committed to helping team members reach their full potential.</li><li>
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.</li><li>
We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death &amp; dismemberment (AD&amp;D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.</li><li>
For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate</li></ul>
The compensation range for this position is $64,000 - $90,000 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
This above description is non-exhaustive and there may be additional duties in accordance with the role. 
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehicles&mdash;including fire, ambulance, and recreational vehicles&mdash;alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
For more information, please visit www.terex.com.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values &ndash; Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.</div>

Warranty Claims Specialist

National Truck Protection

<div>Position Summary:
The Concierge Claims Specialist is responsible for managing the end‑to‑end claims experience for strategic, high‑profile business partners and fleet customers. This role functions as a relationship manager and trusted advisor, delivering a white‑glove, account‑management approach to claims handling for medium‑ and heavy‑duty commercial vehicle service contracts. Serving as the primary liaison between elite partners, fleet customers, executive stakeholders, repair vendors, and internal leadership, the Concierge Claims Specialist exercises independent judgment to adjudicate diesel and engine‑related failures, proactively manage claim outcomes, and align claims strategies with partner expectations and organizational goals. 
Key Responsibilities
Strategic Account &amp; Relationship Management:<ul><li>
Serve as the primary account manager and point of contact for assigned strategic partners, fleet customers, and elite business accounts.</li><li>
Build and maintain strong working relationships with partner representatives, fleet managers, and senior customer contacts to ensure confidence in the claims process.</li><li>
Deliver a high‑touch, concierge‑level service experience, tailored to partner‑specific service standards and operational needs.</li><li>
Represent the organization professionally in escalated or sensitive claim situations, reinforcing trust, transparency, and brand values.</li></ul>
Claims Evaluation &amp; Decision‑Making:<ul><li>
Independently manage the full lifecycle of complex and high‑visibility claims, from first notice through resolution and payment.</li><li>
Analyze and adjudicate diesel, gas engine, and component failures in accordance with vehicle service contract terms, coverage interpretations, and authority guidelines.</li><li>
Evaluate diagnostic findings, ECM data, repair estimates, maintenance histories, and supporting documentation to determine coverage applicability and repair scope.</li><li>
Exercise discretion and judgment to approve, modify, or deny claims and related expenses within delegated authority.</li></ul>
Negotiation &amp; Cross‑Functional Coordination:<ul><li>
Collaborate with repair facilities, vendors, parts suppliers, and internal teams to validate failures, negotiate repair terms, and expedite resolutions to minimize fleet downtime.</li><li>
Lead negotiations related to repair scope, labor times, and parts pricing, balancing cost control with partner satisfaction.</li><li>
Coordinate internally with leadership, technical teams, and management to resolve non‑standard, high‑impact, or escalated claims.</li></ul>
Strategic Insight &amp; Continuous Improvement:<ul><li>
Monitor and analyze claim trends, recurring issues, and cost drivers across assigned accounts or fleets.</li><li>
Provide actionable insights and recommendations to leadership regarding service improvements, claim strategies, and product or process enhancements.</li><li>
Participate in partner‑specific calibration calls, training sessions, and joint initiatives to ensure alignment with performance expectations and service metrics.</li><li>
Maintain comprehensive and accurate documentation of all claim activity and partner interactions.</li><li>
Provide professional updates, reporting, and recommendations to upper management to support informed decision‑making.</li><li>
Ensure all claims handling activities comply with company policies, contractual obligations, regulatory requirements, and industry best practices.</li></ul> 
Qualifications<ul><li>
3+ years of experience in claims handling, account management, warranty administration, vehicle service contract adjudication, insurance, fleet manager or a related customer‑facing professional role.</li><li>
Demonstrated experience managing high‑profile customers, strategic accounts, or fleet relationships.</li><li>
Hands‑on experience with diesel engine claims or medium/heavy‑duty commercial vehicle environments strongly preferred.</li><li>
Proven ability to exercise independent judgment in resolving non‑routine, complex, or escalated issues.</li><li>
Strong negotiation, communication, and relationship‑management skills, with the ability to influence outcomes at multiple organizational levels.</li><li>
Ability to manage competing priorities while maintaining a high standard of service in a fast‑paced environment.</li><li>
Proficiency with claims management systems and Microsoft Office Suite.</li><li>
Associate&rsquo;s degree or higher, or completion of a technical or trade program, preferred.</li></ul></div>

Concierge Claims Specialist

Cornerstone Building Brands

<div>
 
 Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &amp; Remodel (R&amp;R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands&rsquo; broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at
 
 http://cornerstonebuildingbrands.com
 
 .
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 
 The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.
 
 
 
 
 
 
 This is a hybrid role based out of our Welcome, NC plant requiring 2 days in the office per week.
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Claim Intake &amp; Validation
 
 <ul>
 <li>
 Receive, review, and validate incoming warranty claims to determine accuracy and required information.
 </li>
 <li>
 Initiate clarification calls to customers as needed to complete claim details.
 </li>
 <li>
 Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
 </li>
 </ul>
 </li>
 <li>
 
 Claim Management &amp; Resolution
 
 <ul>
 <li>
 Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.
 </li>
 <li>
 Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.
 </li>
 <li>
 Host product standards and compliance discussions with customers, helping address concerns professionally and clearly.
 </li>
 <li>
 Administer service reimbursements and prepare settlement letters when applicable.
 </li>
 </ul>
 </li>
 <li>
 
 Quality Review &amp; Root Cause Analysis
 
 <ul>
 <li>
 Conduct research to identify root causes of product or service issues.
 </li>
 <li>
 Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.
 </li>
 <li>
 Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
 </li>
 </ul>
 </li>
 <li>
 
 Communication &amp; Reporting
 
 <ul>
 <li>
 Prepare clear communications and updates for management regarding claim trends, issues, and opportunities.
 </li>
 <li>
 Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.
 </li>
 <li>
 Perform additional duties as assigned to support departmental needs.
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 SKILLS &amp; QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Strong ability to interpret customer claims and apply relevant warranty coverage.
 </li>
 <li>
 Ability to read and interpret product specifications, drawings, and order confirmations.
 </li>
 <li>
 Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
 </li>
 <li>
 Strong verbal and written communication skills with a customer-centric approach.
 </li>
 <li>
 Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
 </li>
 <li>
 Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
 </li>
 <li>
 Strong attention to detail and accuracy in a fast-paced environment.
 </li>
 <li>
 Ability to work independently while supporting team and departmental goals.
 </li>
 <li>
 High curiosity, initiative, and willingness to grow in an evolving environment.
 </li>
 </ul>
 
 
 
 WHAT YOU&rsquo;LL NEED
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or equivalent required; Bachelor&rsquo;s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.
 </li>
 </ul>
 <ul>
 <li>
 
 Experience/Technical Skills:
 
 <ul>
 <li>
 Experience in Ordering/Quoting systems is desired (AccuQuote preferred).
 </li>
 <li>
 Experience with CRM systems is desired.
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 
 Why work for Cornerstone Building Brands?
 
 
 
 
 
 Our teams are at the heart of our purpose to positively contribute to the communities where we
 
 live, work and play
 
 . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
 
 
 
 
 *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
 
 
 
 
 
 
 
 
 
 Cornerstone Building Brands is an Equal Opportunity Employer.
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
 
 
 
 
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 California Consumer Privacy Act (CCPA) of 2018
 
 
 
 
 
 
 
 
 
 Must be at least 18 years of age to apply.
 
 
 
 
 
 
 
 
 
 
 Note to External Recruiters
 
 
 
 
 
 Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
 
 
 
 
 
 
 
 
 
 Notice of Recruitment Fraud
 
 
 
 
 
 We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
 
 
 
</div>

Claims Representative, Warranty

<div>
 
 Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &amp; Remodel (R&amp;R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands&rsquo; broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at
 
 http://cornerstonebuildingbrands.com
 
 .
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 
 The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.
 
 
 
 
 
 
 This is a hybrid role based out of our Peachtree City, GA plant requiring 2 days in the office per week.
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Claim Intake &amp; Validation
 
 <ul>
 <li>
 Receive, review, and validate incoming warranty claims to determine accuracy and required information.
 </li>
 <li>
 Initiate clarification calls to customers as needed to complete claim details.
 </li>
 <li>
 Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
 </li>
 </ul>
 </li>
 <li>
 
 Claim Management &amp; Resolution
 
 <ul>
 <li>
 Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.
 </li>
 <li>
 Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.
 </li>
 <li>
 Host product standards and compliance discussions with customers, helping address concerns professionally and clearly.
 </li>
 <li>
 Administer service reimbursements and prepare settlement letters when applicable.
 </li>
 </ul>
 </li>
 <li>
 
 Quality Review &amp; Root Cause Analysis
 
 <ul>
 <li>
 Conduct research to identify root causes of product or service issues.
 </li>
 <li>
 Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.
 </li>
 <li>
 Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
 </li>
 </ul>
 </li>
 <li>
 
 Communication &amp; Reporting
 
 <ul>
 <li>
 Prepare clear communications and updates for management regarding claim trends, issues, and opportunities.
 </li>
 <li>
 Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.
 </li>
 <li>
 Perform additional duties as assigned to support departmental needs.
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 SKILLS &amp; QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Strong ability to interpret customer claims and apply relevant warranty coverage.
 </li>
 <li>
 Ability to read and interpret product specifications, drawings, and order confirmations.
 </li>
 <li>
 Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
 </li>
 <li>
 Strong verbal and written communication skills with a customer-centric approach.
 </li>
 <li>
 Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
 </li>
 <li>
 Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
 </li>
 <li>
 Strong attention to detail and accuracy in a fast-paced environment.
 </li>
 <li>
 Ability to work independently while supporting team and departmental goals.
 </li>
 <li>
 High curiosity, initiative, and willingness to grow in an evolving environment.
 </li>
 </ul>
 
 
 
 WHAT YOU&rsquo;LL NEED
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or equivalent required; Bachelor&rsquo;s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.
 </li>
 </ul>
 <ul>
 <li>
 
 Experience/Technical Skills:
 
 <ul>
 <li>
 Experience in Ordering/Quoting systems is desired (AccuQuote preferred).
 </li>
 <li>
 Experience with CRM systems is desired.
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 
 Why work for Cornerstone Building Brands?
 
 
 
 
 
 Our teams are at the heart of our purpose to positively contribute to the communities where we
 
 live, work and play
 
 . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
 
 
 
 
 *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
 
 
 
 
 
 
 
 
 
 Cornerstone Building Brands is an Equal Opportunity Employer.
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
 
 
 
 
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 California Consumer Privacy Act (CCPA) of 2018
 
 
 
 
 
 
 
 
 
 Must be at least 18 years of age to apply.
 
 
 
 
 
 
 
 
 
 
 Note to External Recruiters
 
 
 
 
 
 Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
 
 
 
 
 
 
 
 
 
 Notice of Recruitment Fraud
 
 
 
 
 
 We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
 
 
 
</div>

<div>
 
 Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &amp; Remodel (R&amp;R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands&rsquo; broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at
 
 http://cornerstonebuildingbrands.com
 
 .
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 
 The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.
 
 
 
 
 
 
 This is a hybrid role based out of our Lithia Springs, GA plant requiring 2 days in the office per week.
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Claim Intake &amp; Validation
 
 <ul>
 <li>
 Receive, review, and validate incoming warranty claims to determine accuracy and required information.
 </li>
 <li>
 Initiate clarification calls to customers as needed to complete claim details.
 </li>
 <li>
 Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
 </li>
 </ul>
 </li>
 <li>
 
 Claim Management &amp; Resolution
 
 <ul>
 <li>
 Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.
 </li>
 <li>
 Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.
 </li>
 <li>
 Host product standards and compliance discussions with customers, helping address concerns professionally and clearly.
 </li>
 <li>
 Administer service reimbursements and prepare settlement letters when applicable.
 </li>
 </ul>
 </li>
 <li>
 
 Quality Review &amp; Root Cause Analysis
 
 <ul>
 <li>
 Conduct research to identify root causes of product or service issues.
 </li>
 <li>
 Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.
 </li>
 <li>
 Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
 </li>
 </ul>
 </li>
 <li>
 
 Communication &amp; Reporting
 
 <ul>
 <li>
 Prepare clear communications and updates for management regarding claim trends, issues, and opportunities.
 </li>
 <li>
 Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.
 </li>
 <li>
 Perform additional duties as assigned to support departmental needs.
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 SKILLS &amp; QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Strong ability to interpret customer claims and apply relevant warranty coverage.
 </li>
 <li>
 Ability to read and interpret product specifications, drawings, and order confirmations.
 </li>
 <li>
 Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
 </li>
 <li>
 Strong verbal and written communication skills with a customer-centric approach.
 </li>
 <li>
 Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
 </li>
 <li>
 Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
 </li>
 <li>
 Strong attention to detail and accuracy in a fast-paced environment.
 </li>
 <li>
 Ability to work independently while supporting team and departmental goals.
 </li>
 <li>
 High curiosity, initiative, and willingness to grow in an evolving environment.
 </li>
 </ul>
 
 
 
 WHAT YOU&rsquo;LL NEED
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or equivalent required; Bachelor&rsquo;s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.
 </li>
 </ul>
 <ul>
 <li>
 
 Experience/Technical Skills:
 
 <ul>
 <li>
 Experience in Ordering/Quoting systems is desired (AccuQuote preferred).
 </li>
 <li>
 Experience with CRM systems is desired.
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 
 Why work for Cornerstone Building Brands?
 
 
 
 
 
 Our teams are at the heart of our purpose to positively contribute to the communities where we
 
 live, work and play
 
 . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
 
 
 
 
 *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
 
 
 
 
 
 
 
 
 
 Cornerstone Building Brands is an Equal Opportunity Employer.
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
 
 
 
 
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 California Consumer Privacy Act (CCPA) of 2018
 
 
 
 
 
 
 
 
 
 Must be at least 18 years of age to apply.
 
 
 
 
 
 
 
 
 
 
 Note to External Recruiters
 
 
 
 
 
 Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
 
 
 
 
 
 
 
 
 
 Notice of Recruitment Fraud
 
 
 
 
 
 We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
 
 
 
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Jones Brothers Company Inc.

Job Overview We are seeking a detail-oriented Claims &amp; Warranty Clerk to join our internal operations team on a part-time basis. You will work behind the scenes to ensure claims are handled accurately and promptly, helping the company recover costs and maintain strong vendor relationships. This position is focused on managing claims and warranty matters with equipment suppliers, parts vendors, and service contractors. You will be responsible for accurate documentation, timely follow-through, and proper resolution of all vendor-related claims and warranty submissions for our fuel service operations, equipment, and supplier agreements.Duties<ul><li>Review purchase orders, vendor invoices, and service records to substantiate claims</li><li>Communicate with vendor representatives to follow up on open claims and warranty returns</li><li>Maintain accurate records of warranty terms, expiration dates, and claim outcomes</li><li>Identify recurring defect or failure patterns and escalate trends to management</li><li>Maintain organized digital and physical files for all claims and warranty documentation</li><li>Prepare periodic reports on open claims, recovery amounts, and resolution timelines</li><li>Process and review warranty claims for fuel equipment, pumps, tanks, vehicles, and related parts/services</li><li>Verify claim documentation, including invoices, repair records, photos, and service reports</li><li>Follow up on claim statuses and resolve discrepancies with suppliers</li><li>Support the operations team with general administrative tasks related to claims and warranties</li></ul>Qualifications and Requirements<ul><li>Previous experience in claims processing, warranty administration, accounts payable, or general office administration preferred</li><li>Strong attention to detail and high level of accuracy</li><li>Excellent organizational and time-management skills</li><li>Proficient in Microsoft Office (especially Excel and Outlook)</li><li>Experience with QuickBooks is a plus</li><li>Ability to work independently with minimal supervision</li><li>High school diploma or GED required; associate degree preferred</li></ul>Pay: $12.00 - $18.00 per hourWork Location: In person

Claims and Warranty Clerk Parts

Dealer Loyalty Protection

Dealer Loyalty Protection is a leading player in the automotive industry, renowned for its commitment to quality and customer satisfaction. We are seeking a dynamic and detail-oriented Automotive Warranty Claims Adjusters to join our team. As an integral part of our operations, you will play a crucial role in upholding our reputation for excellence.Responsibilities:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Review and process incoming warranty claims from customers, dealerships, and service centers.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Evaluate claims based on policy terms, technical specifications, and industry standards.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Collaborate with technical experts and assessors to determine the validity of claims.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Maintain accurate documentation of claims, decisions, and communication.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Communicate effectively with customers, dealerships, and service centers regarding claim status, approvals, and rejections.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Ensure compliance with company policies, legal regulations, and warranty guidelines.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Analyze trends in warranty claims to identify potential issues and suggest improvements.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Provide exceptional customer service by addressing inquiries and concerns professionally.Qualifications:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;High school diploma or equivalent; bachelor&rsquo;s degree in a related field is a plus.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proven experience in automotive warranty claims processing or a related role.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Strong analytical skills to assess claims accurately and make informed decisions.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Excellent communication skills, both written and verbal.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Detail-oriented with the ability to manage multiple tasks efficiently.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proficiency in using relevant software and databases for claims management.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Ability to work independently and as part of a collaborative team.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Customer-focused mindset and a commitment to resolving issues promptly.Benefits:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Competitive wages.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Comprehensive benefits package, including health, dental, and retirement plans.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Opportunities for career growth and professional development.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Supportive work environment that values teamwork and innovation..If you are a motivated individual with a passion for automobiles and a knack for resolving complex warranty claims, we encourage you to apply. Join our team and contribute to our legacy of delivering top-notch automotive solutions and customer satisfaction.Job Type: Full-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Mahwah, NJ 07430 (Required)</li></ul>Ability to Relocate:<ul><li>Mahwah, NJ 07430: Relocate before starting work (Required)</li></ul>Work Location: In person

Automotive Warranty Claims Adjuster

Search 5828+ Warranty claims specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

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