warranty coordinator

Al Ghandi Group Enterprises

<p><b>Role Description:</b></p><p>A Warranty Supervisor is responsible for communicating and controlling warranty claims from manufacturer system and supporting and guiding warranty administrators, internal staff or customers with their vehicle warranty needs, whilst perfectly recording the required information as per the manufacturer&rsquo;s warranty policy and procedures. They would also have to coach and work with warranty administrators, internal and external teams to ensure the manufacturer&rsquo;s warranty policy and procedures are followed with regards to recording, diagnosis and claiming. They would also ensure reconciliation from invoice to claim is checked and any deficiencies are raised for management intervention. They also ensure parts are tagged correctly, returned or stored as required for the specific period. Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits. They need to be vigilant and strict with manufacturer&rsquo;s warranty policy and procedures and ensure they deliver a class leading customer experience to allow the achievement of the highest level of customer satisfaction, resulting in &ldquo;completely satisfied&rdquo; customers.</p><p>A warranty Supervisor is the main point of contact within the warranty team, work closely with service, parts, PDI and Bodyshop team, and is the link between operation and the manufacturer, and when required they will meet customer.</p><p><b>Operational Responsibilities;</b></p><ul><li>Building relationships and trust with workshop and reception team.</li><li>Guarantees warranty claim management internally, whilst ensuring claims processing is on time, with providing any further requirements to enable claims payment, whilst closely monitoring rejected claims, claims for resubmission and pending payments.</li><li>Reconciles all warranty receivables with payments, any deficiency is raised to management for their investigation.</li><li>Works alongside parts to ensure any required manufacturer campaign/bulletin/ technical updates are available to support our customers.</li><li>Manages claim submission, whilst monitoring any required KPI&rsquo;s.</li><li>Identifying internal needs relating to warranty and confidently recommending and demonstrating appropriate coaching methods to enable non-rejected claims.</li><li>Ensure customer and vehicle data is reviewed and is updated and accurately recorded in DMS.</li><li>Confirm all paperwork and documentation is arranged and recorded correctly and is clear and fully explained to enable detailed understanding.</li><li>Ensure recall completion at branch level is as required and any non-compliance is raised to management for their intervention.</li><li>Process the claim as per manufacturer policy and procedures on time, providing any further requirements to enable claim payment, closely monitoring rejected claims, claims for submission and pending payments.</li><li>Manages claim submission and monitor any required KPI&rsquo;s.</li><li>Coach and work with workshop and parts team to ensure the manufacturer&rsquo;s warranty policy and procedures are followed regarding recording, diagnosis and claiming.</li><li>Ensure parts are tagged correctly, returned or stored as required for the specific period and in order.</li><li>Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits.</li><li>Timely information to workshop team related to warranty requirement, to ensure no claim rejection.</li><li>Continually verifies criteria requirements by manufacturer, keeping information supplied up to date, whilst ensuring training for themselves at required levels.</li><li>Keeps aftersales team updated on warranty policy and procedure changes, recall and service bulletin launches.</li><li>Ensure recall completion and raise to management for any non-compliance.</li><li>Files and maintains all the manufacturer required information.</li><li>Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies etc.</li></ul><p><b>Knowledge, Qualifications &amp; Skills required;</b></p><ul><li>Minimum of 2 years&rsquo; proven experience in a warranty supervisor role.</li><li>Excellent attention to details, and strict procedural compliance to meet manufacturer policy and procedures.</li><li>Disciplined time management.</li><li>Logical thinker with solid problem-solving attributes.</li><li>Able to work under pressure.</li><li>Skilled supervisory and administrative abilities inc. computer competency.</li><li>Able to work alongside workshop teams, reliable, assertive and flexible personality</li><li>Capable of managing multiple responsibilities simultaneously (multi-task).</li><li>Competent to manage teams to enable full understanding and specified requirements to meet manufacturer policy and procedures.</li><li>Excellent in verbal and written English communication.</li><li>Bachelor/Diploma of Engineering.</li><li>Understanding of vehicle and aftersales processes.</li><li>A strong understanding of automotive technology and the automotive industry.</li><li>Familiarity of DMS and manufacturer&rsquo;s warranty management systems.</li><li>Relevant training and/or certifications as a warranty supervisor.</li></ul><p>Job Type: Full-time</p>

Warranty Supervisor

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Warranty Recovery Specialist
</div></div><div><div>Ref #
</div><div>227889
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 12-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b></p><p>
An exciting opportunity to join the Qatar Airways Finance - Warranties Department as Warranty Recovery Specialist. The role will research and analyse all benefits accrued from aircraft, airframe, inspections, modifications, Engine Manufacturers and Commitment Letters as per the applicable Contracts and Agreement Terms and Conditions. To do analysis and provide data reporting on KPls, and to deliver TPM process improvements related to Warranty Process and departmental efficiency drives</p><p><b>
Your duties would include:</b></p><ul><li><p>
Analyzing failures for correction, modification, upgrade and/or replacement of components upon scheduled and unscheduled removals ex Aircraft, Engines, Power Plants, Wheels and Brakes and Systems.</p></li><li><p>
Receiving, compiling and examining warranty rejections, shop findings, quotes and invoices for repair, overhaul, scrappage, replacement and or credits in lieu thereof.</p></li><li><p>
Supplementing arguments to Quality Assurance, Aircraft Maintenance, Cost Control and/or Legal Department with data and information invariably required for TORs and corrective actions.</p></li><li><p>
Preparing weekly, monthly and annual performance reports.</p></li><li><p>
Responsible for ensuring that the Warranty Technical Procedures Manual (TPM) is kept up to date and relevant.</p></li><li><p>
Responsible for preparing weekly, monthly and annual performance reports for the Team.</p></li><li><p>
Responsible for analyzing, monitoring and reporting team performance to KP ls.</p></li><li><p>
Responsible for identifying areas for process improvement and suggesting and implementation of mitigation solutions accordingly.</p></li><li><p>
Responsible for providing on the job training to new recruits and peers.</p></li><li><p>
Responsible for ensuring that the data held in the e-Warranty system is being correctly input and is accurate for the purpose of reporting.</p></li><li><p>
To help set annual warranty budget forecasting. To help manage warranty budget deliverables and to report delivery against budget forecast.</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>We are looking for a passionate and experienced professional to join our Qatar Airways Finance - Warranties team. The ideal candidate should possess the following:</p><ul><li><p>
Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience</p></li><li><p>
Bachelor's Degree in Engineering is preferred.</p></li></ul><p>
Essential</p><ul><li><p>
Excellent in verbal and written communication in English language</p></li><li><p>
Good analytical skills</p></li><li><p>
Ability to focus on details</p></li><li><p>
Excellent knowledge in MS office applications</p></li></ul><p>
Preferred</p><ul><li><p>
Excellent in contract interpretation skills</p></li><li><p>
Excellent negotiation skills</p></li><li><p>
Good judgment ability</p></li></ul><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p>
</p><p></p><div><b>How to Apply</b></div><div>
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227889</div></div></div></div></div></div></div></div>

Warranty Recovery Specialist

MasterCraft Builders

<p><b>Purchasing/Estimating/Warranty intermediary for Homebuilder</b></p><p>Mastercraft Builders, LLC WI 53144</p><p>Mastercraft Builders, a residential homebuilder based in Kenosha, WI, is looking for a Purchasing, estimator and warranty facilitator to fill a key role in their organization.</p><p>The Position is responsible for optimizing direct construction costs with trade partners for optimum value for both the company and the homebuyer. This role includes the following:</p><ul><li>Working directly with trade partners and creating/maintaining strong relationships</li><li>Creating unit pricing, take-offs, and excellent turn-key costs</li><li>Creating in-depth analysis of base house costs and option costs</li><li>Analyzing and reporting on construction costs throughout the build process</li><li>Creating PO system and managing Constellation/B360 software</li><li>Creating accurate cost analysis for each new home start</li><li>Negotiating best cost and value with trade partners on an ongoing basis</li><li>Developing home budget costs and keeping excellent and accurate details</li><li>Working directly with management for optimum results within department</li><li>Coordination of warranty scheduling and communication to the field and home owner</li></ul><p>Qualifications</p><p>Preferred AB, BA or BS in Construction Management or related field</p><p><b>Home building industry experience is a plus</b></p><p>Highly skilled in Microsoft Office and related programs</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: $49,492.64 - $59,604.04 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Purchasing Agent/Warranty intermediary

Clark's Professional Car Care

<p><b>Customer Experience Coordinator / Parts Specialist</b><br/><b>Clark&rsquo;s Professional Car Care &ndash; Pascagoula, MS</b><br/><b>Pay:</b> $14.00 &ndash; $20.00 per hour<br/><b>Job Type:</b> Full-time<br/><b>Work Location:</b> In person</p><p>Clark&rsquo;s Professional Car Care is looking for a <b>friendly, organized, and detail-oriented Customer Experience Coordinator / Parts Specialist</b> to be a key support role for both our customers and our service advisors. This position blends front counter hospitality with behind-the-scenes parts coordination to keep our shop running efficiently and accurately.</p><p>What You&rsquo;ll Do</p><p><b>Customer Experience &amp; Front Counter Support</b></p><ul><li>Answer phones and greet customers with a positive, professional attitude</li><li>Help create a clean, welcoming waiting area</li><li>Assist with front counter coverage</li><li>Manage phone calls professionally and route them appropriately</li><li>Provide basic customer service assistance (without diagnosing or quoting repairs)</li></ul><p><b>Parts Specialist &amp; Advisor Support</b></p><ul><li>Assist service advisors with parts sourcing, pricing verification, and availability</li><li>Coordinate parts ordering, logistics, and inventory organization</li><li>Communicate parts delays or availability issues clearly to the team</li><li>Support workflow efficiency by handling parts-related administrative tasks</li><li>Manage warranty returns, vendor warranty claims, and core returns</li><li>Help protect margins through accuracy and organization</li></ul><p>Must-Haves</p><ul><li>Friendly, outgoing personality with a positive attitude</li><li>Strong communication and organization skills</li><li>Ability to multitask and support a fast-paced environment</li><li>Dependable, team-focused, and detail-oriented</li><li>Enjoys working with both customers and teammates</li></ul><p>Preferred Experience</p><ul><li>1+ year of customer service experience</li><li><b>Automotive or parts experience strongly recommended</b></li></ul><p>Benefits</p><ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Join a team that truly puts <b>Customer Service Above All Else</b>&mdash;while also valuing efficiency, accuracy, and teamwork behind the scenes.</p><p>Job Type: Full-time</p><p>Pay: $14.00 - $20.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Experience Coordinator / Parts Specialist

NEW SHALIMAR ROADWAYS

<p>About the Role:<br/>We're on the lookout for an experienced Fleet Maintenance Coordinator to champion the repair and upkeep of our truck fleet. This key position focuses on hands-on truck repairs, team management, and seamless coordination to keep our vehicles operational and downtime to a minimum</p><p><b>Key Responsibilities:</b></p><ul><li>Perform and oversee truck repairs, including diagnostics, engine overhauls, brake systems, transmissions, and electrical troubleshooting for heavy-duty vehicles.</li><li>Manage daily maintenance schedules, prioritize repair jobs, and track progress to ensure fleet readiness and compliance with timelines.</li><li>Coordinate with in-house mechanics, external repair shops, and parts suppliers for efficient sourcing, repairs, and warranty handling.</li><li>Maintain detailed records of repairs, inventory of spare parts, and vehicle service history using maintenance software.</li><li>Conduct routine inspections, road tests, and safety checks to prevent breakdowns and optimize fuel efficiency.</li><li>Train junior staff on repair techniques and enforce adherence to safety standards and regulatory requirements.</li></ul><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Fleet Maintenance Manager

Azizi Developments

<div>
 <p>
  A
  <strong>
   Workshop Coordinator for a Luxury Fleet
  </strong>
  is responsible for the seamless operational management of high-end vehicle maintenance and repairs. This role serves as the critical link between technical teams, service advisors, and elite clients to ensure the fleet maintains impeccable performance and aesthetic standards.
 </p>
 <p>
  <strong>
   Core Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Workflow Management
   </strong>
   : Plan, schedule, and allocate maintenance and repair tasks to specialized technicians to ensure optimal workshop productivity.
  </li>
  <li>
   <strong>
    Quality Assurance
   </strong>
   : Conduct rigorous inspections (interior and exterior) to ensure all work meets luxury brand standards before vehicle delivery.
  </li>
  <li>
   <strong>
    Client Coordination
   </strong>
   : Communicate directly with clients or service advisors regarding repair timelines, technical updates, and approvals.
  </li>
  <li>
   <strong>
    Downtime Optimization
   </strong>
   : Monitor vehicle status in real-time to minimize turnaround time (TAT) and ensure fleet readiness.
  </li>
  <li>
   <strong>
    Parts &amp; Inventory
   </strong>
   : Coordinate with procurement teams and vendors to ensure the timely availability of genuine spare parts and specialized tools.
  </li>
  <li>
   <strong>
    Record Keeping
   </strong>
   : Maintain detailed service logs, job cards, and digital maintenance records in systems like SAP or specialized fleet management software.
  </li>
  <li>
   <strong>
    Compliance
   </strong>
   : Ensure all activities adhere to local safety regulations (e.g., RTA in the UAE) and manufacturer warranty standards.
  </li>
 </ul>
</div>


Workshop Coordinator - Luxury Fleet

General Aeronautics Pvt Ltd

<p><b>Job Title: </b>Project Coordinator / Project Manager</p><p><b>Location:</b> Bangalore, India</p><p><b>Department:</b> Operations</p><p><b>Employment Type:</b> Full-Time</p><p><b>About General Aeronautics </b></p><p>General Aeronautics is a leading Agri-Tech and Drone technology company transforming</p><p>modern agriculture through automation, precision spraying, advanced UAV systems,</p><p>and end-to-end digital farming solutions. Headquartered in Bangalore, we design,</p><p>develop, manufacture, and deploy cutting-edge drone systems across India, enabling</p><p>farmers, enterprises, and government agencies to scale operations efficiently and</p><p>sustainably.</p><p>With a strong focus on innovation, safety, and real-world impact, General Aeronautics</p><p>works closely with FPOs, Corporates, Government Programs, and Agri Ecosystem</p><p>partners to revolutionize field operations and accelerate the future of smart agriculture.</p><p><b>Role Overview </b></p><p>The Project Coordinator / Project Manager will be responsible for leading and managing post-sales service operations across Pan India. This role ensures seamless customer support delivery, drives operational efficiency, and uplifts customer experience. The ideal</p><p>candidate will lead cross-functional teams, optimize service processes, monitor</p><p>performance KPIs, and strengthen end-to-end customer lifecycle management.</p><p><b>Key Responsibilities </b></p><p><b>Customer Service &amp; Support </b></p><ul><li>Ensure timely and effective resolution of customer issues, maintaining high</li></ul><p>satisfaction levels.</p><ul><li>Drive customer retention and enhance after-sales experience through</li></ul><p>relationship management and service excellence.</p><p><b>Team Leadership &amp; Stakeholder Management </b></p><ul><li>Lead and manage the CRM &amp; Service Engineer teams across Pan India.</li></ul><ul><li>Conduct daily reviews, monitor performance, address gaps, and ensure</li></ul><p>alignment with organizational service goals.</p><ul><li>Collaborate with cross-functional teams (CFT) to address operational, service,</li></ul><p>and technical challenges.</p><p><b>Operational Excellence </b></p><ul><li>Monitor and ensure all service tickets are resolved within defined SLA timelines.</li></ul><ul><li>Ensure strict adherence to SOPs across all service and support operations.</li></ul><ul><li>Manage compliance related to ECM (Engineering Change Management) updates</li></ul><p>for all deployed drones.</p><ul><li>Oversee warranty, insurance, and claim processes for customer and field</li></ul><p>support cases.</p><p><b>Inventory &amp; Spare Parts Management </b></p><ul><li>Oversee inventory levels across service centres and hub locations, ensuring</li></ul><p>availability and accuracy.</p><ul><li>Plan, allocate, and track spare parts utilization and distribution for efficient field</li></ul><p>operations.</p><p><b>Reporting &amp; Performance Monitoring </b></p><ul><li>Prepare and present dashboards and reports on service operations,</li></ul><p>performance metrics, turnaround efficiency, inventory consumption, and issue</p><p>trends.</p><p><b>Required Skills &amp; Qualifications </b></p><ul><li>Bachelor&rsquo;s Degree in Engineering, Technology, or related field; MBA preferred.</li></ul><ul><li>1&ndash;2 years of experience in Service Operations, Project Management, or Technical</li></ul><p>Customer Support (preferably in drones, aviation, hardware, robotics, agri-tech,</p><p>or IoT domain).</p><ul><li>Proven experience handling Pan-India field service operations and remote</li></ul><p>teams.</p><ul><li>Strong understanding of SLA tracking, ticketing systems, CRM tools, and service</li></ul><p>delivery performance metrics.</p><ul><li>Excellent communication, stakeholder engagement, and problem-solving skills.</li></ul><ul><li>Ability to lead, influence, and coach cross-regional technical teams.</li></ul><p><b>Preferred Experience (Nice to Have) </b></p><ul><li>Experience in aviation regulatory compliance, warranty management, or</li></ul><p>hardware lifecycle management.</p><ul><li>Knowledge of drone technology, field deployment, service logistics, or</li></ul><p>engineering change management (ECM).</p><p><b>Key Success Traits </b></p><ul><li>Leadership and Ownership Mindset</li></ul><ul><li>Process-Driven Approach</li></ul><ul><li>Customer-Centric Thinking</li></ul><ul><li>Agility and Execution Excellence</li></ul><ul><li>Data-Driven Decision Making</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹400,000.00 - ₹500,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Project Coordinator / Project Manager

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