warranty coordinator

Crane Pumps & Systems

<div><p><b>BASIC FUNCTION:
</b></p><p>Focal point for the customer to identify and relay issues to the manufacturing and warranty service areas. Maintain a smooth flow for Return Material Authorizations and Credits throughout the organization. Communicate with customers, quality and engineering departments, in order to advise status and potential quality defects.
</p><p></p><p><b>RESPONSIBILITIES AND DUTIES:
</b></p><ul><li>Receive incoming calls from customers and act accordingly to their needs.
</li></ul><ul><li>Communicate with customers and interpret their problems/concerns to properly apply the return material authorization process, warranty sales order process, remote repair service support, or material status check process in support of customer requirements.
</li></ul><ul><li>Request and receive required information to facilitate warranty process. Including to review product information to verify the pump is in the warranty timeframe.
</li></ul><ul><li>Write credits for customers and issues reports and data for customer as needed.
</li></ul><ul><li>Create sales order for repair parts, for in house and field service shops.
</li></ul><ul><li>Expedite products and processes for customers to support the warranty and service processes.
</li></ul><ul><li>Initiates corrective actions upon customer request, or when trend data indicates an ongoing problem exist.
</li></ul><ul><li>Act as a liaison between the service areas, quality and engineering departments. Keep the warranty supervisor updated on all issues.
</li></ul><ul><li>Provide technical support to the customer on bill of materials, creation of quotes and disposition for in house RMA&rsquo;s.
</li></ul><ul><li>Interpret pump curves and ensure pumps are used in the correct application. Identifies parts according to knowledge of unit being assembled, by following blueprints or work instructions.
</li></ul><ul><li>Other duties as assigned
</li></ul><p></p><p><b>QUALIFICATIONS AND SKILLS:
</b></p><ul><li>One to three years related experience and/or training in customer service; or equivalent combination of education and experience.
</li></ul><ul><li>Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals.
</li></ul><ul><li>Ability to communicate effectively in writing and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
</li></ul><ul><li>Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
</li></ul><ul><li>Mechanical aptitude preferred.
</li></ul><ul><li>Must possess a high school diploma or GED
</li></ul><p></p><p><i>This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
</i></p><p></p><p><i>Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.</i></p></div>

Warranty Coordinator

D.R. Horton

<p></p><div><div><div><b>D.R. Horton, Inc., the largest homebuilder in the U.S.,</b> was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.</div><br>
<div></div>
<div><b>D.R. Horton, Inc.</b> is currently looking for a <b>Customer Service Coordinator</b>. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.</div><br>
<div></div>
<div><b>Essential Duties and Responsibilities</b> include the following. Other duties may be assigned.</div>
<ul><li>Receive and confirm receipt of homeowner requests</li>
<li>Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments</li>
<li>Evaluate homeowner repair issues to determine if they are warrantable items</li>
<li>Communicates effectively to homeowner if repair issue is deemed not warrantable</li>
<li>Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs</li>
<li>Schedule and manage subcontractors to make designated warranty repairs</li>
<li>Certifies warranty work is completed within contractor obligations</li>
<li>Follow up with homeowners to ensure concerns are addressed in a timely and professional manner</li>
<li>Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company</li>
<li>Ability to work overtime</li>
<li>Develops and maintains good rapport with subcontractors and homeowners</li>
<li>Execute policies to ensure compliance with quality standards</li></ul><br>
<div>
</div></div><p></p><div><b>Qualifications</b><div></div><div><b><br>
Required Qualifications</b></div>
<ul>
<li>High School Diploma or GED</li>
<li>6 months to 1 year related experience</li>
<li>Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop</li>
<li>Proficiency with MS Office and email</li>
<li>Ability to lift and/or move up to 15 pounds</li></ul><br>
<div></div>
<div><b>
Preferred Qualifications</b></div>
<ul>
<li>Previous customer service experience</li>
<li>Excel in effective and positive communications</li>
<li>Work effectively in high pressure situations</li>
<li>Ability to provide a systematic approach in carrying out assignments</li></ul><br>
<div></div>
<p>
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:</p>
<p></p>
<ul><li>Medical, Dental and Vision</li>
<li>401(K)</li>
<li>Employee Stock Purchase Plan</li>
<li>Flex Spending Accounts</li>
<li>Life &amp; Disability Insurance</li>
<li>Vacation, Sick, Personal Time and Company Holidays</li>
<li>Multiple Voluntary and Company provided Benefits</li></ul><br>
<p></p>
<p><b><i>
Build YOUR future with D.R. Horton, America&rsquo;s Builder.</i></b><b><i> </i></b><b><i>#WeBuildPeopleToo</i></b></p></div><p></p><div><b><br>
Job</b><b>:</b> Warranty<div>
</div></div><div><b>
Primary Location</b><b>:</b> Arizona-Scottsdale<div>
</div></div><div><b>
Organization</b><b>:</b> Home Builder<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time</div><p></p><div><b><br>
Job Posting</b><b>:</b> Apr 13, 2026, 12:00:00 AM</div></div><p></p>

Customer Service Coordinator - Phoenix West

Customer Service Coordinator - Phoenix Central

<p></p><div><div><div><b>D.R. Horton, Inc., the largest homebuilder in the U.S.,</b> was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.</div><br>
<div></div>
<div><b>D.R. Horton, Inc.</b> is currently looking for a <b>Customer Service Coordinator</b>. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.</div><br>
<div></div>
<div><b>Essential Duties and Responsibilities</b> include the following. Other duties may be assigned.</div>
<ul><li>Receive and confirm receipt of homeowner requests</li>
<li>Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments</li>
<li>Evaluate homeowner repair issues to determine if they are warrantable items</li>
<li>Communicates effectively to homeowner if repair issue is deemed not warrantable</li>
<li>Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs</li>
<li>Schedule and manage subcontractors to make designated warranty repairs</li>
<li>Certifies warranty work is completed within contractor obligations</li>
<li>Follow up with homeowners to ensure concerns are addressed in a timely and professional manner</li>
<li>Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company</li>
<li>Ability to work overtime</li>
<li>Develops and maintains good rapport with subcontractors and homeowners</li>
<li>Execute policies to ensure compliance with quality standards</li></ul><br>
<div>
</div></div><p></p><div><b>Qualifications</b><div></div><div><b><br>
Required Qualifications</b></div><ul><li>
High School Diploma or GED</li><li>
6 months to 1 year related experience</li><li>
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop</li><li>
Proficiency with MS Office and email</li><li>
Ability to lift and/or move up to 15 pounds</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><ul><li>
Previous customer service experience</li><li>
Excel in effective and positive communications</li><li>
Work effectively in high pressure situations</li><li>
Ability to provide a systematic approach in carrying out assignments</li></ul><div></div><div><b><br>
Compensation</b></div><ul><li>
Annual Salary Range: $40,000 - $55,000, depending on qualifications and experience</li><li>
Competitive Bonus Structure</li></ul><p></p><p><br>
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:</p><br>
<p></p><ul><li>
Medical, Dental and Vision</li><li>
401(K)</li><li>
Employee Stock Purchase Plan</li><li>
Flex Spending Accounts</li><li>
Life &amp; Disability Insurance</li><li>
Vacation, Sick, Personal Time and Company Holidays</li><li>
Multiple Voluntary and Company provided Benefits</li></ul><p></p><p><b><i><br>
Build YOUR future with D.R. Horton, America&rsquo;s Builder.</i></b><b><i> </i></b><b><i>#WeBuildPeopleToo</i></b></p></div><p></p><div><b><br>
Job</b><b>:</b> Warranty<div>
</div></div><div><b>
Primary Location</b><b>:</b> New Jersey-Mount Laurel<div>
</div></div><div><b>
Organization</b><b>:</b> Home Builder<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time</div><p></p><div><b><br>
Job Posting</b><b>:</b> Apr 13, 2026, 12:00:00 AM</div></div><p></p>

Customer Service Coordinator

Big G Express

<div><p><b>Location</b><br>
Shelbyville, TN
</p><h3 class="jobSectionHeader"><b>Work Schedule</b></h3>
<p>Monday - Friday 0700-1700</p>
<h3 class="jobSectionHeader"><b>Primary Function</b></h3>
<p>Effectively provide work direction to all Breakdown Coordinators in the Maintenance department. Manage warranty claims. Process &amp; oversee all warranty work and claims by preparing, submitting, and managing claim process for all maintenance facilities.</p>
<h3 class="jobSectionHeader"><b>Description</b></h3>
<ul><li>Provides day-to-day management and/or operating oversight of the company maintenance administration department</li>
<li>Process, verify and submit all warranty paperwork to ensure proper documentation</li>
<li>Reconcile all warranty receivables, maintain warranty schedule, obtain and record all warranty payments</li>
<li>Maintain all service and records as required by the warrantor</li>
<li>Responsible for updating warranty records, including warranty registration and claim administration</li>
<li>Responsible for warranty processing and follow through of warranty claims from entry to final resolution</li>
<li>Responsible for generating and evaluating reports pertaining to the warranty claims on an as-needed basis</li>
<li>Oversee maintenance payroll, accounts payable and receivables, and all outside customer billing</li>
<li>Make suggestions and recommendations to immediate supervisor as to the hiring, firing, advancement, promotion of other employees to ensure quality warranty work</li>
<li>Perform other duties as assigned by management</li>
</ul><h3 class="jobSectionHeader"><b>Skills</b></h3>
<ul><li>Knowledge of the transportation industry preferred</li>
<li>Ability to grasp new concepts quickly</li>
<li>Ability to maintain the confidentiality of sensitive information</li>
<li>Strong organization skills and the ability to establish priorities</li>
<li>Ability to identify issues and solve routine problems</li>
<li>Good analytical, interpersonal, verbal and written communication skills to accurately document and report</li>
<li>Full knowledge of computer operations and applications</li>
<li>Ability to work both independently and in a team environment</li>
</ul><h3 class="jobSectionHeader"><b>Education Required</b></h3>
<ul><li>High School Diploma or GED, Bachelor's degree preferred</li>
</ul><h3 class="jobSectionHeader"><b>EOE</b></h3>
<p><i>Big G Express is an Equal Opportunity Employer and actively seeks to diversify its workforce. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, age, disability, or veteran status, are strongly encouraged to apply. The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. The statements contained in this document are not intended to constitute a comprehensive list of functions and duties. Other duties besides those listed within this document may be essential. Management retains the discretion to add or to change the duties of the position at any time.</i></p></div><p></p>

Warranty Admin Manager

Foley, Incorporated

<div>
 Reference #: 1136
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Daily
 <br/>
 <br/>
 Advise sales, parts, and service managers on warranty-related matters to ensure our customers receive fair value while recovering maximum dollars.
 <br/>
 <br/>
 Assure that our Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents.
 <br/>
 <br/>
 Assure all Caterpillar and other product lines' warranty requirements are met daily, and warranty issues are resolved immediately.
 <br/>
 <br/>
 Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement.
 <br/>
 <br/>
 Advises Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures. (i.e., Excessive Labor, partial settlements, zero settlements)
 <br/>
 <br/>
 Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary.
 <br/>
 <br/>
 Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned.
 <br/>
 <br/>
 Weekly
 <br/>
 <br/>
 Analyze settlement maintenance (i.e., Status: pending, held) and process to maintain the accuracy of accounting reports.
 <br/>
 <br/>
 Assure, when presented, that warranty service calls are finished and invoiced without delay. Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly.
 <br/>
 <br/>
 <strong>
  Recommended Qualifications
  <br/>
  <br/>
 </strong>
 High School Diploma or equivalent required; Associate degree preferred.
 <br/>
 <br/>
 Minimum 5 years experience in the heavy equipment or automotive industries and equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
 <br/>
 <br/>
 Excellent communication and interpersonal skills, both verbal and written.
 <br/>
 <br/>
 Experience with Microsoft Office, Excel, and Word.
 <br/>
 <br/>
 Equal Opportunity Employer. Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
 <br/>
 <br/>
 This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
</div>


Warranty Claims Analyst - Piscataway, NJ

Rheem Manufacturing

<div><p>The <b>Warranty Claims Representative </b>offers expert support to customers via phone and electronic communication, handling all aspects of warranty service requests. This includes tasks such as dispatching, warranty validation, registration, vendor authorization, recruiting service providers, and addressing any other customer-related inquiries.
</p><p>This position will serve our <b>Raypak </b>Division, located in <b>Oxnard, CA.</b></p></div>
<br><div><ul><li>RESPONSIBILITIES</li></ul></div>
<br><div><ul><li>Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects.
</li><li>Explains and interprets warranty information to customers as they apply to products.
</li><li>Arranges for malfunctioning or defective items to be returned for evaluation.
</li><li>Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
</li><li>Dispatch service providers and coordinate with vendors to ensure timely resolution of customer issues.
</li><li>Handles a large amount of inbound calls in a call center setting in a timely manner.
</li><li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
</li><li>Performs other duties as assigned.</li></ul></div>
<br><p></p><div><p>QUALIFICATIONS</p></div><p></p>
<br><div><ul><li>High School Diploma or equivalent.
</li><li>1+ year(s) Call Center/Customer Service &ndash; Related Experience in the insurance/ manufacturing industry
</li><li>Proven experience in conflict management and resolution.
</li><li>Excellent communication and interpersonal skills.
</li><li>Ability to handle high call volumes and manage multiple tasks simultaneously.
</li><li>Strong problem-solving abilities and the capacity to remain calm under pressure.
</li><li>Demonstrates data entry skills.
</li><li>Ability to carry out instructions in written, oral, or diagram form.
</li><li>Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
</li>Demonstrated ability to work well with others in a matrix team environment.<br>
<li>
</li></ul><p></p><p><b>HOW TO STAND OUT:
</b></p><ul><li>Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
</li><li>Ability to support multiple products and prioritize multiple projects.
</li>Experience in utilizing CRM and ERP Systems amongst other business software<br>
<li>
</li></ul><p></p><p>As a leader at Rheem, how you achieve results is as important as the results you achieve. While
</p><ul><li>LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
</li><li>Adapting
</li><li>Business Understanding
</li><li>Collaborating
</li><li>Communicating Effectively
</li><li>Continuously Improving
</li><li>Customer-Orientation
</li><li>Developing Self
</li><li>Focusing on Results
</li><li>Influencing
</li><li>Managing Relationships
</li><li>Managing Work
</li><li>Problem Solving &amp; Decision Making
</li>Equivalent combination of education, experience, and skills may supplement above minimum job requirements.<br>
<li>
</li></ul><p></p><p>The pay scale of this role is $44,496.00 - 66,636.00. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.<br>
</p><p></p><p>#LI-NP1
</p><p>#LI-Onsite</p></div><p></p>

Warranty Claims Representative II

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