warranty coordinator

Kärcher

<div><p>The salary range for this position is $20.00 - $24.00 hourly depending on experience</p><br>
<div><b>
</b></div><div><b>Purpose</b></div>
<div>
Inspect and document machines returned from the field for warranty evaluation and credit. Process dealer and customer warranty reimbursement claims. Respond to dealer and customer warranty inquiries via phone and email.</div><br>
<div>
</div><p><b>This is how you WOW:</b></p>
<ul>
<li>Enter or update the credit order for the returned machines and accessories in the SAP system to generate the credit back to the dealer or customer</li>
<li>Research and confirm the dealer&rsquo;s repair claim met the requirements for warranty coverage based on both the warranty time period and the repair was due to a defect or workmanship</li>
<li>Confirm the labor and travel reimbursement is within the warranty time guidelines</li>
<li>Generate a warranty claim credit into the SAP system for each approved claim to include machine and part failure data, updating the historical repair of the machine and ensuring the credit order matches the approved claim</li>
<li>Receives and responds to calls and emails regarding warranty questions from dealers and customers.</li>
<li>Uses Microsoft Outlook, Word and Excel for communications and data updates</li></ul><br>
<div></div>
<p><b>
</b></p><p><b>It would be WOW if you would bring this in:</b></p>
<ul>
<li>Bachelors or Associates Degree or equivalent combination of education and experience.</li>
</ul><ul><li>Understands and uses Microsoft Office software, i.e., Outlook, Word, and Excel.</li>
<li>SAP and data entry experience required. Ability to use and learn the SAP system.</li>
<li>Able to learn the products that are returned for warranty credit.</li>
<li>Collaborates willingly in a team environment.</li>
<li>Demonstrates professional integrity and confidentiality.</li></ul><br>
<p></p>
<p><b>
Our K&auml;rcher WOW-package:</b></p>
<ul>
<li>Medical, Dental, and Vision plan</li>
<li>Paid Holidays (11 per year)</li>
<li>Flexible PTO for exempt employees; generous PTO for non-exempt employees</li>
<li>HAS, FSA and 401K matching plans</li>
<li>Paid sick time, as well as short and long-term disability insurance</li></ul><br>
<p></p>
<div>
<div><b><i>This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></b></div><br>
<div><b><i>
</i></b></div><div><b><i>We are an Equal Opportunity / Affirmative Action employer &ndash; M/F/Disabled/Veteran</i></b></div></div><br>
<p></p>
<p><b>
So: Wanna WOW with us?</b></p>
<p>
Simply upload your resume<b> </b>online and leave your contact information. We look forward to getting to know you!</p>
<p><b>
Together towards a clean world.</b></p>
<p>
Benique Lucero | Sr. Talent Acquisition Specialist
<br>
Benique.Lucero@karcher.com</p></div>

Warranty Coordinator

Foley CAT

<div><p><b>JOB DESCRIPTION:</b></p><p><b>
Daily</b></p><ul><li>
Advise sales, parts, and service managers on warranty-related matters to ensure our customers receive fair value while recovering maximum dollars.</li><li>
Assure that our Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents.</li><li>
Assure all Caterpillar and other product lines&rsquo; warranty requirements are met daily, and warranty issues are resolved immediately.</li><li>
Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement.</li><li>
Advises Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures. (i.e., Excessive Labor, partial settlements, zero settlements)</li><li>
Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary.</li><li>
Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned.</li></ul><p><b>
Weekly</b></p><ul><li>
Analyze settlement maintenance (i.e., Status: pending, held) and process to maintain the accuracy of accounting reports.</li><li>
Assure, when presented, that warranty service calls are finished and invoiced without delay. Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly.</li></ul><p></p><p><b><br>
RECOMMENDED QUALIFICATIONS:</b></p><div><br>
<ul><li>
High School Diploma or equivalent required; Associate degree preferred.</li><li>
Minimum 5 years experience in the heavy equipment or automotive industries and equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.</li><li>
Excellent communication and interpersonal skills, both verbal and written.</li><li>
Experience with Microsoft Office, Excel, and Word.</li></ul></div><p></p><p><b><br>
Equal Opportunity Employer</b></p><p>
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.</p><p>
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.</p></div>

Warranty Claims Analyst - Bensalem, PA

Handyside

<div><p><b>HVAC Warranty Specialist</b></p><p></p><p><br>
Handyside Plumbing, HVAC &amp; Electrical is seeking an experienced and detail-oriented <b>HVAC Warranty Specialist</b> to support our Service, Maintenance, and Installation teams. This role is ideal for a seasoned HVAC professional who enjoys troubleshooting complex issues, supporting team development, and ensuring a high-quality customer experience.</p><p></p><p><b><br>
Position Overview</b></p>
<p>
The HVAC Warranty Specialist plays a critical role in diagnosing and resolving warranty and recall-related issues across both service and installation functions. This position requires strong technical expertise, clear communication, and a passion for training and continuous improvement.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li>Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments</li>
<li>Diagnose, troubleshoot, and complete repairs with a high level of accuracy</li>
<li>Provide technical support and guidance to HVAC technicians in the field</li>
<li>Document service work thoroughly, including completion of warranty-related forms in ServiceTitan</li>
<li>Communicate recall-related findings to appropriate managers within a 24-hour timeframe</li>
<li>Collaborate with managers to identify trends and training opportunities</li>
<li>Participate in and lead technical training sessions for HVAC teams</li>
<li>Support continuous improvement by contributing to issue resolution and process refinement</li>
<li>Engage with manufacturer technical support when needed</li>
<li>Assist the Service department during high-demand periods</li>
<li>Attend regular meetings with leadership to review performance, trends, and training needs</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul>
<li>5+ years of hands-on experience in HVAC service and/or installation</li>
<li>Strong troubleshooting and diagnostic skills across residential systems</li>
<li>Ability to create clear, concise, and accurate service documentation</li>
<li>Experience working with ServiceTitan or similar field service software (preferred)</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to train, mentor, and support fellow technicians</li>
<li>Commitment to delivering exceptional customer service</li>
<li>Ability to pass a background check</li></ul><br>
<p></p>
<p>
Have questions? Call Lindsey at 717-200-4492.</p></div>

HVAC Warranty Specialist

Asbury Automotive Group

About Asbury
<br><b>Nalley Automotive is part of Asbury Automotive Group (NYSE:</b> ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
<br><br>
The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
<br><ul>
<li>Adhere to all manufacturers and after-market warranty company’s policies and procedures</li>
<li>Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business</li>
<li>Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals</li>
<li>Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual</li>
<li>Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders</li>
<li>Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use</li>
<li>Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery</li>
<li>Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission</li>
<li>Maintain a record of all claims submitted, returner/rejected, or paid and their current status</li>
<li>Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables</li>
<li>Strong organizational skills and attention to detail a must</li>
<li>Two years previous automotive/administrative work required</li>
<li>Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims</li>
<li>Must be a minimum of eighteen years of age</li>
<li>Must be able to pass pre-employment screens (background and drug test)</li>
</ul>
<b>Company Benefits:</b><b>Pay and Recognition:</b><br>
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards (select management and front-line team members eligible)</li>
</ul>
<b>Insurance / Retirement:</b><br>
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax-free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
<li>Pet Insurance</li>
</ul>
<b>Learning, Tuition Assistance and Career Development:</b><br>
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities. Additional advantages:
<br><ul>
<li>Technician Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
<br><br>
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Warranty Administrative Assistant - Audi North Atlanta

MSX International

<div><b>Company Description</b><p><br>
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.</p><b><br>
Job Description</b><p><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Review warranty documentation for the purpose of validating dealer warranty claims</li><li>
Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims</li><li>
Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor</li><li>
Track status of a claim under review from submission through completion</li><li>
Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service</li><li>
Escalate unresolved issues to manager</li><li>
Track claim payment system for potential issues and review by Client&rsquo;s claim systems team</li><li>
Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network</li><li>
Validation of requests for repairs by the dealer network</li><li>
On-site at customer offices close to Jacksonville, FL airport.</li></ul><p><b>
WORK ENVIRONMENT</b></p><p>
Office environment</p><ul><li>
The noise level in the work environment is usually moderate</li></ul><p>
Monday &ndash; Friday; regular office hours</p><b><br>
Qualifications</b><p><b><br>
EDUCATION and/or EXPERIENCE</b></p><ul><li>
Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred</li><li>
ASE certification current is preferred</li><li>
Working experience with automotive dealership operations processes or similar business is preferred</li><li>
Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred</li><li>
High school diploma or General Equivalency Diploma (GED) is required</li><li>
Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required</li></ul><p><b>
LANGUAGE SKILLS</b></p><ul><li>
Full professional proficiency in English is required</li><li>
Minimum professional proficiency in Spanish is preferred</li></ul><p><b>
MATHEMATICAL SKILLS</b></p><ul><li>
Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required</li></ul><p><b>
REASONING ABILITY</b></p><ul><li>
Job requires analyzing information and using logic to address work-related issues and problems</li></ul><p><b>
PHYSICAL DEMANDS </b>While performing the duties of this job, the employee is regularly required to:</p><ul><li>
Call, video, email, message and communicate with dealers and co-workers</li><li>
Carry sizeable amounts of paper documents</li><li>
Organize and archive information both physical and electronic format</li></ul><p>
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><b><br>
Additional Information</b><div></div><p><br>
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.</p></div>

Warranty Claim Assessor

Rheem Manufacturing

<div><p>The <b>Warranty Claims Representative </b>offers expert support to customers via phone and electronic communication, handling all aspects of warranty service requests. This includes tasks such as dispatching, warranty validation, registration, vendor authorization, recruiting service providers, and addressing any other customer-related inquiries.
</p><p>This position will serve our <b>Raypak Division, </b>located in <b>Oxnard, CA.</b></p></div><p></p>
<br><div><ul><li>RESPONSIBILITIES</li></ul></div>
<br><div><ul><li>Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects.
</li><li>Explains and interprets warranty information to customers as they apply to products.
</li><li>Arranges for malfunctioning or defective items to be returned for evaluation.
</li><li>Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
</li><li>Dispatch service providers and coordinate with vendors to ensure timely resolution of customer issues.
</li><li>Handles a large amount of inbound calls in a call center setting in a timely manner.
</li><li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
</li><li>Performs other duties as assigned.</li></ul></div>
<br><p></p><div><p>QUALIFICATIONS</p></div><p></p>
<br><div><ul><li>High School Diploma or equivalent.
</li><li>1+ year(s) Call Center/Customer Service &ndash; Related Experience in the insurance/ manufacturing industry
</li><li>Proven experience in conflict management and resolution.
</li><li>Excellent communication and interpersonal skills.
</li><li>Ability to handle high call volumes and manage multiple tasks simultaneously.
</li><li>Strong problem-solving abilities and the capacity to remain calm under pressure.
</li><li>Demonstrates data entry skills.
</li><li>Ability to carry out instructions in written, oral, or diagram form.
</li><li>Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
</li><li>Demonstrated ability to work well with others in a matrix team environment.
</li></ul><p>HOW TO STAND OUT:
</p><ul><li>Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
</li><li>Ability to support multiple products and prioritize multiple projects.
</li>Experience in utilizing CRM and ERP Systems amongst other business software.<br>
<li>
</li></ul><p></p><p>As a leader at Rheem, how you achieve results is as important as the results you achieve. While
</p><ul><li>LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
</li><li>Adapting
</li><li>Business Understanding
</li><li>Collaborating
</li><li>Communicating Effectively
</li><li>Continuously Improving
</li><li>Customer-Orientation
</li><li>Developing Self
</li><li>Focusing on Results
</li><li>Influencing
</li><li>Managing Relationships
</li><li>Managing Work
</li><li>Problem Solving &amp; Decision Making
</li>Equivalent combination of education, experience, and skills may supplement above minimum job requirements.<br>
<li>
</li></ul><p></p><p>The pay scale of this role is $44,496.00 - 66,636.00. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.<br>
</p><p></p><p>#LI-NP1
</p><p>#LI-Onsite</p></div><p></p>

Warranty Claims Representative II

Davidson Auto Group

<div><div><b><i>Auto Service Appointment Coordinator</i></b></div>
<div></div><div>Davidson Nissan is looking for the next great member of our dynamic team. The Service Appointment Coordinator focuses on increasing the service traffic of the dealership by handling inbound calls and making outbound calls to assist customers schedule appointments for the service department. The Coordinator acts as the essential communications link between the customer and the dealership. This is an entry level position.</div>
<div></div><div><b><i>Work Schedule: Monday - Friday</i></b></div>
<div></div><div><b><i>Pay: $16 - $17/hr. (Based on relevant work experience)</i></b></div><br>
<div></div>
<div></div><div><div><div><div><div><div><b><i>Responsibilities:
</i></b></div><ul><li>Respond to inbound phone calls.</li>
<li>Ensure that all inbound calls are handled in a timely and effective manner for service department.</li>
<li>Perform outbound calls</li>
<li>Be prepared, friendly, knowledgeable, and confident on every call</li>
<li>Ensure all the appointments are set accordingly</li>
<li>Deliver inquiries/messages intended for other service personnel and departments promptly</li>
<li>Check email frequently and respond to inquiries immediately</li>
<li>Commitment to remain informed about product.</li>
<li>Follow up with customers to ensure satisfaction and produce referrals. You will be working in a friendly, high energy team environment.</li>
<li>You will be mentored by our experienced staff</li>
<li>Other duties may be assigned as needed.</li>
</ul><div><b><i>Required Skills:
</i></b></div><ul><li>Automotive/Service knowledge and experience a plus.</li>
<li>Prior experience in a call center, sales, retail, customer service and/or reception highly preferred.</li>
<li>Excellent verbal/written communication skills.</li>
<li>Customer contact experience required.</li>
<li>Outgoing and patient personality with good customer relations ability.</li>
<li>Professional Personal Experience is a must.</li>
<li>Detail oriented, like proven processes, and are proficient with computers, emails, smart phones and the web.</li>
<li>Persuasive, honest and like taking the initiative to get the job done.</li>
<li>A multi-tasker that can provide great customer service.</li>
<li>Willing to constantly invest in yourself, by participating in skills and product training.</li>
<li>Must be at lease 18 years of age and have a valid drivers license</li>
</ul><div><b><i>Benefits and Growth Opportunities:</i></b></div>
<ul><li>We offer great benefits including vacation, holidays, medical, dental, vision, 401(k), EAP and more.</li>
<li>We offer advancement opportunities within a large organization.</li>
<li>We are an Equal Opportunity Employer.</li></ul></div></div></div></div></div></div><div></div>

Nissan Appointment Coordinator - Watertown, NY

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