warranty manager

Sulzer

<div>Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
<h1 class="jobSectionHeader">About the role
</h1>Job Summary
 
 
The Warranty Manager is responsible for the end‑to‑end management of complex warranty claims, acting as the primary interface between customers and internal stakeholders while applying advanced technical, commercial, and organizational expertise to ensure timely, compliant, and cost‑effective resolution, maintain customer satisfaction, prevent escalation, and protect the company&rsquo;s commercial and reputational interests. 
 
Key Responsibilities
Warranty Claims &amp; Process Management
<ul><li>Manage warranty claims as technical projects or standardized end-to-end processes from claim initiation through successful resolution and closure.
</li><li>Develop and maintain claim resolution plans, schedules, cost estimates, and closure criteria.
</li><li>Control and monitor claim progress against contractual obligations, internal policies, and agreed service levels (SLAs).
</li><li>Ensure full traceability, documentation integrity, and compliance throughout the warranty lifecycle.
</li></ul>Customer &amp; Stakeholder Interface
<ul><li>Act as the single point of contact between the customer and internal stakeholders for all warranty-related matters.
</li><li>Maintain close, structured, and transparent communication with customers to manage expectations and avoid escalation.
</li><li>Coordinate internally with Engineering, Quality, Production, Supply Chain, Procurement, Finance, Legal, and Service teams to enable timely and aligned resolutions.
</li><li>Facilitate technical and commercial discussions to achieve balanced, win&ndash;win outcomes within contractual and financial boundaries.
</li></ul>Warranty Cost Control &amp; Financial Discipline
<ul><li>Control and monitor warranty claim expenditures to ensure alignment with the approved and allocated budget.
</li><li>Track actual warranty costs versus provisions and budgets, identifying variances proactively.
</li><li>Implement cost containment and optimization measures without compromising resolution effectiveness or customer satisfaction.
</li><li>Coordinate with Finance and relevant stakeholders to ensure accurate cost allocation, forecasting, and reporting.
</li><li>Support recovery actions from suppliers, sub-vendors, or third parties, where applicable, to minimize net warranty exposure.
</li></ul>Technical Analysis &amp; Problem Resolution
<ul><li>Lead technical investigations and root cause analysis for complex or recurring warranty issues.
</li><li>Validate corrective and preventive actions (CAPA) to ensure sustainable resolution and risk reduction.
</li><li>Escalate critical technical, quality, or commercial risks with clear impact assessment and recommendations.
</li></ul>Customer Satisfaction &amp; Feedback Management
<ul><li>Ensure customer satisfaction throughout the warranty claim lifecycle by delivering timely, high-quality, and transparent claim resolution.
</li><li>Own customer feedback related to warranty claims, including collection, analysis, response, and closure.
</li><li>Address customer concerns proactively to prevent dissatisfaction and preserve long-term customer relationships.
</li><li>Translate customer feedback into improvement actions in coordination with Engineering, Quality, and Service teams.
</li></ul>Performance Management &amp; Continuous Improvement
<ul><li>Ensure warranty activities align with departmental KPIs, including Warranty Cost Control &amp; Financial Discipline.
</li><li>Monitor performance indicators such as claim cycle time, escalation rate, customer satisfaction, and recurrence trends.
</li><li>Identify systemic issues and contribute to process, design, or quality improvements to reduce future warranty exposure.
</li><li>Capture and communicate lessons learned to relevant stakeholders and governance forums.
</li></ul>Leadership &amp; Capability Development
<ul><li>Provide technical and process guidance to junior professionals involved in warranty claim execution.
</li><li>Review work outputs for accuracy, quality, and compliance with standards and procedures.
</li><li>Promote best practices in warranty management, customer communication, and cross-functional collaboration.
</li></ul>Qualifications / Requirements:
<ul><li>Bachelor&rsquo;s degree in engineering.
</li><li>Minimum of 5&ndash;7 years of relevant experience (or equivalent skills) required to effectively perform the role.
</li></ul><h1 class="jobSectionHeader">What we offer you
</h1><ul><li>Annual vacation of 21 working days.
</li><li>Excellent opportunities for development, along with a competitive salary and company bonus scheme.
</li><li>A great working environment 
</li></ul> 
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. 
 
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.</div>

Warranty Manager

Bosch-HomeComfort

<div>Company Description 
Do you want to shape the future of energy-efficient comfort technologies with your ideas? 
At Bosch, we create solutions that make life better; from innovative home comfort systems to sustainable energy technologies. 
Whether it&rsquo;s mobility, industrial technology, or home comfort solutions, you&rsquo;ll find opportunities here to turn your vision into reality and contribute to a more efficient, connected, and sustainable world.
Join our After Sales Team and take a key role in ensuring transparency, efficiency, and financial accuracy across our post-sales processes. 
We are looking for a detail-oriented, analytical, and proactive Warranty and Progress Payment Responsible to oversee warranty governance, financial validation, payment cycles, and cross-functional alignment for our Home Comfort business in Istanbul. 
Job Description 
<ul><li>
Govern end-to-end warranty processes (policy execution, claim validation, financial settlement)</li><li>
Perform technical assessments on claims, rejections, and failure patterns</li><li>
Manage progress payment cycle for service partners (target setting, performance scoring, payment approvals)</li><li>
Ensure financial accuracy, timely payments, and risk mitigation in all transactions</li><li>
Monitor service partner KPIs and integrate results into payment decisions</li><li>
Drive warranty cost control and implement continuous improvement actions</li><li>
Define and maintain warranty policies, pricing structures, and reimbursement models</li><li>
Build and track data models &amp; dashboards (cost per product/component/region/service partner)</li><li>
Lead cross-functional coordination (Finance, Quality, Field Operations, Supply Chain, Legal)</li><li>
Support audits and ensure compliance with internal/external controls</li><li>
Contribute to digitalization (automation, data structures, warranty systems)</li><li>
Manage supplier-related processes (credit notes, reporting, scrapping workflows)</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in Industrial Engineering or Business Administration and Management, equivalent administrative discipline</li><li>
Minimum 4 years&rsquo; experience in HVAC after sales service warranty / service finance ( Preferred)</li><li>
High analytical ability, critical reasoning, risk-based judgement</li><li>
Knowledge of HVAC equipment, system components, and failure mechanisms</li><li>
Commercial acumen &amp; contract governance literacy2</li><li>
Stakeholder alignment, influence management, conflict resolution</li><li>
Advanced MS Excel / PowerBI / SQL literacy (preferred)</li><li>
Experience in ERP/SAP warranty modules or equivalent CRM/Service platforms</li><li>
Ability to interpret technical failure data &amp; digital service logs</li><li>
Demonstrated experience in warranty cost control or service performance management</li><li>
Minimum Upper-intermediate or Advance English level with fluency</li></ul></div>

Warranty and Progress Payment Responsible- Istanbul

Terex Corporation

<div>Job Description:
Join our Team: Warranty Claims Specialist 
Watertown, SD
Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Claims Specialist to contribute to the Terex team in Watertown, SD.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
The Warranty Claims Specialist is responsible for reviewing, processing, and coordinating warranty claims to ensure timely resolution and exceptional customer support. This role evaluates claim validity, collaborates with internal teams and vendors, and ensures compliance with company policies, manufacturing guidelines, and contractual obligations. The Warranty Claims Specialist plays a key role in protecting the company revenue while maintaining strong customer relationships.
What you&rsquo;ll do
Key Responsibilities:
<ul><li>Review incoming warranty claims for accuracy, completeness, and eligibility.</li><li>
Validate claim documentation, including invoices, photos, service reports, and serial numbers.</li><li>
Update and track claims within the warranty management system.</li><li>
Approve, deny or escalate claims based on company guidelines, DOA assignments, and contractual obligations.</li><li>
Process incoming product registration submissions from customers, dealers, and rental partners</li><li>
Review registration information for accuracy and compliance with registration requirements</li><li>
Other departmental warranty duties as assigned</li></ul>
Customer &amp; Dealer Support Responsibilities:<ul><li>
Serve as a primary point of contact for direct customers, dealers, and service &amp; rental partners regarding warranty and registration inquiries.</li><li>
Provide clear explanations of warranty decisions and required documentation.</li><li>
Help direct troubleshooting product issues to the correct teams as it relates to warranty coverage</li></ul>
Communication &amp; Coordination Responsibilities:<ul><li>
Communicate with internal teams (service, parts, engineering, &amp; sales) to gather information or escalate complex claims.</li><li>
Communicate with internal team members to coordinate replacement parts or return goods authorization paperwork.</li><li>
Follow up with external vendors or manufacturers and work with supply chain team members on the coordination of claim approvals and vendor recovery.</li><li>
Work with internal department team members for preparing reports on claim trends, failure patterns, processing times and cost analysis.</li><li>
Ensure compliance with warranty terms and internal policies.</li></ul>
Continuous Improvement:<ul><li>
Identify opportunities to improve warranty processes and reduce error rates.</li><li>
Participate in training programs, system updates and department initiatives.</li></ul>
What you&rsquo;ll bring
Basic Qualifications:<ul><li>
Requires a high school diploma or the equivalent.</li><li>
Strong verbal and written communication skills.</li><li>
Problem-solving skills.</li><li>
Organization skills and detail-oriented</li><li>
Knowledge of CRM or ERP systems / management tools</li></ul>
Preferred Qualifications:<ul><li>
Five years&rsquo; experience working directly with Terex Utilities equipment</li><li>
Experience in customer facing role</li><li>
Data analysis, evaluation and trend reporting</li><li>
Project management</li><li>
Development and coding skills preferred</li><li>
Experience with Microsoft Suite</li><li>
Customer-centric mindset</li><li>
Ability to adjust to everchanging environment</li></ul>
Why Join Us<ul><li>
We are a global company, and our culture is defined by our Values &mdash; Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.</li><li>
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.</li><li>
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.</li><li>
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.</li><li>
We are committed to helping team members reach their full potential.</li><li>
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.</li><li>
We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death &amp; dismemberment (AD&amp;D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.</li><li>
For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate</li></ul>
The compensation range for this position is $64,000 - $90,000 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
This above description is non-exhaustive and there may be additional duties in accordance with the role. 
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehicles&mdash;including fire, ambulance, and recreational vehicles&mdash;alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
For more information, please visit www.terex.com.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values &ndash; Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.</div>

Warranty Claims Specialist

Goodyear

<div>Let's Connect APPLY TODAY To Schedule Your On Site Interview!

Text &quot;Goodyear&quot; to 66866 to connect with a recruiter! 

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!
General Description:
As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today!
Responsibilities will include, but will not be limited to:
<ul><li>Drive and reach sales goals through guest interactions including tire and service sales
</li><li>Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
</li><li>Effectively manage the service department as needed
</li><li>Contribute to training and development of service department associates
</li><li>Articulate all warranties, promotions, and advertisements
</li><li>Utilize tools provided to make recommendations to guests based on manufacturing guidelines
</li><li>Maintain a clean and safe work and guest area
</li><li>Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
</li></ul>Basic Qualifications:
<ul><li>Minimum 1 year of previous Automotive Service department experience
</li><li>Valid driver's license
</li><li>Must be at least 18 years of age
</li><li>No relocation is being offered for this position
</li><li>Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
</li></ul>Preferred Qualifications:
<ul><li>Previous management experience
</li><li>Previous automotive service sales experience
</li></ul>Position Criteria:
<ul><li>Strong work ethic; independently motivated to produce results with limited influence from others
</li><li>Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
</li><li>Ability to review, analyze, and interpret information, identify problems, and make decisions
</li><li>Ability to read, understand, and follow procedures and guidelines
</li><li>Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
</li><li>Ability to follow established safety policies and procedures</li>
</ul>
Application Process
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li>
</ul>
Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork</div>

Assistant Service Manager - Glen Allen, VA

TBG | The Bachrach Group

<div>
 
 Assisting in the supervision of subcontractor superintendents and the balance of the construction crew(s).
 
 
 Negotiating and coordinating contracts, subcontractors and suppliers.
 
 
 Working with the Project Manager and the field construction staff in regards to site logistics and pre-construction activities.
 
 
 Learning cost control and budgetary procedures. b. Overseeing all aspects of ongoing construction:
 
 
 Controlling rate and quality of production.
 
 
 Assisting in the supervision under the Superintendent and Project Manager who has direct daily control of construction on the project.
 
 
 Setting up and monitoring daily/weekly status of the construction schedule with the Superintendent and field staff.
 
 
 Foreseeing future changes in job which affects the need for contractors.
 
 
 Working and coordinating Land/Site Work with Land Development team.
 
 
 Supervising on-site construction.
 
 
 Scheduling and overseeing subcontractors to ensure timely and quality performance and/or supervising construction laborers.
 
 
 Assisting in the coordination pf procurement and ordering of materials for the project.
 
 
 Inspecting onsite field activities in process and at completion to ensure that standards of workmanship and safety are maintained.
 
 
 Overseeing warranty work, including inspections, and scheduling subcontractors.
 
 
 Customer &amp; General Contractor Relations:
 
 
 Customer/warranty service after occupancy.
 
 
 Providing company support in handling customer and property management turnover support. d. Township Communication: a. If necessary, attending appropriate township meetings. b. Communicating with township on all matters affecting the project, obtain all approvals, building permits, occupancy certificates, etc. e. Marketing and leasing coordination efforts:
 
 
 Assisting marketing staff with onsite activities during pre-launch period.
 
 
 Coordinating construction with sales and leasing teams.
 
 
 Working with property management staff to handle customizing and technical questions.
 
</div>

Assistant Project Manager

Alpha Warranty Services

<div>WE ARE LOOKING FOR BILINGUAL SPANISH SPEAKERS!!
Are cars your obsession? Have you turned wrenches as a profession or as a hobby? Are you looking to get off the floor and into an office setting? If you know engines like the back of your hand &ndash; we need your expertise &ndash; Let&rsquo;s talk!
We offer a fantastic company culture that will foster your professional training and growth &ndash; our people come before profits! If that isn&rsquo;t enough, you&rsquo;ll also get:<ul><li>
Competitive pay - Base up to $22.25/hr. (doe) + $1/hr. for bilingual Spanish/English language skills! Up to $4/hr. more for certain active ASE Certifications!</li><li>
Up to $400 monthly performance bonus! $500 retention bonus after 6-months!
</li></ul>As Alpha Warranty&rsquo;s Bilingual Claims Adjuster L1 Repair Specialist, you will use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process.
You communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customer&rsquo;s service contract, while accurately typing notes of the claim in our system. With every interaction we work to provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be. Don&rsquo;t worry, we have Sr. Claims Adjusters to handle the complex and high-dollar repair claims.
A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you&rsquo;ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we&rsquo;ve described above, also include:<ul><li>
Handling all bilingual Spanish calls</li><li>
Documenting all claim details and decisions using our internal systems, including requesting approved claim payments</li><li>
Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions</li><li>
Providing meaningful and innovative solutions to challenging problems, whenever possible</li><li>
Other responsibilities and projects as assigned by your manager</li></ul>
What Alpha Warranty will love about you:<ul><li>
Bilingual Spanish speaking - verbal and written</li><li>
Vehicle repair experience or knowledge</li><li>
Some customer service experience is required
</li><li>Call center experience is strongly preferred, but not required</li><li>
Clear and professional verbal and written English communication skills</li><li>
Comfortable navigating current technology such as computers, phones, internet, and various software</li><li>
Accurate typing skills with a speed of at least 30+ WPM
</li><li>Ability to successfully collaborate, problem solve, and listen, with a great attention to details</li><li>
Capacity to embrace change and new opportunities as we continue to grow</li><li>
High school diploma or GED equivalent is required</li></ul>
What&rsquo;s in it for you?
<ul><li>An exceptionally supportive company culture that places people over profit</li><li>
Consistent Monday &ndash; Friday schedules
</li><li>Fair and competitive compensation + bonus opportunities</li><li>
Health insurance options with generous company contributions</li><li>
Dental and Vision coverage
</li><li>Life and Disability insurance (100% company paid + options for more!)
</li><li>Competitive 401k match program
</li><li>Paid Time Off (PTO) and Paid Holidays
</li><li>Paid Volunteerism Time Off (VTO) to support your community
</li><li>Legal and Pet insurance options
</li><li>Free Roadside Assistance for your personal vehicle</li><li>
Tuition Assistance Program
</li><li>Ongoing professional training and development</li><li>
Employee incentive and recognition programs</li><li>
A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations</li></ul>
How well do our values align with yours? We will always work to do the right thing and focus on the customer. We believe you must take action and be accountable to move forward. In the end, we all want to enjoy life! Do we sound like a match? Apply now!
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com and www.alignsolarprotection.com.</div>

BILINGUAL CLAIMS ADJUSTER L1

Terrebonne Ford

<div>
 Job Title: Parts &amp; Service Cashier
 
 
 Department: Fixed Operations - Parts &amp; Service
 
 
 Reports To: Parts Manager / Service Manager / Office Manager
 
 
 Location: Terrebonne Ford,
 
 
 Job Type: Full-Time | Hourly | Non-Exempt
 
 
 Schedule: Monday-Friday, 7:30am-6:00pm
 
 
 Position Overview
 
 
 We&rsquo;re looking for an organized, customer-focused Parts &amp; Service Cashier to be the financial point of contact for our Parts and Service departments. You&rsquo;ll be the friendly face customers see when they pick up parts or pay for their service, and the reliable teammate who keeps our transactions accurate and our paperwork clean. If you like fast-paced days, working with cars, and making customers feel taken care of, let&rsquo;s talk.
 
 
 Key Responsibilities
 
 
 Customer Service &amp; Front Counter
 
 
 <ul>
 <li>
 Greet customers professionally and promptly at the cashier counter
 </li>
 <li>
 Answer phone calls and direct inquiries regarding parts orders, repair orders, and payments
 </li>
 <li>
 Handle customer concerns regarding billing with patience and escalate to management when needed
 
 
 
 </li>
 </ul>
 Cashiering &amp; Payment Processing
 
 
 <ul>
 <li>
 Process customer payments for parts and service: cash, check, credit/debit cards, fleet accounts, and warranty accounts
 </li>
 <li>
 Open and close cash drawers, balance daily receipts, and prepare bank deposits accurately
 </li>
 <li>
 Issue refunds, credits, and adjustments per dealership policy with proper documentation
 </li>
 <li>
 Maintain petty cash and change fund accountability
 
 
 
 </li>
 </ul>
 Administrative &amp; DMS Support
 
 
 <ul>
 <li>
 Close repair orders in the DMS (CDK)
 </li>
 <li>
 File and maintain hard copies/digital records of ROs, invoices, and warranty documents
 </li>
 <li>
 Verify tax exemptions, fleet discounts, and manufacturer pricing are applied correctly
 </li>
 <li>
 Reconcile daily cashier report and report discrepancies to the office manager immediately
 
 
 
 </li>
 </ul>
 Department Support
 
 
 <ul>
 <li>
 Assist Parts department with will-call parts pickups and customer notifications
 </li>
 <li>
 Assist Service Advisors with collecting payment before vehicle release
 </li>
 <li>
 Keep cashier area, customer waiting area, and counters clean and organized
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required
 
 
 <ul>
 <li>
 High school diploma or GED
 </li>
 <li>
 2+ years cashiering, banking, or retail payment processing experience
 </li>
 <li>
 Basic math skills and strong attention to detail for cash handling
 </li>
 <li>
 Professional communication skills and customer service mindset
 </li>
 <li>
 Ability to multitask in a fast-paced environment with frequent interruptions
 </li>
 <li>
 Basic computer skills; comfortable learning new software quickly
 
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with a dealership DMS: CDK, Reynolds &amp; Reynolds, DealerTrack, Tekion
 </li>
 <li>
 Knowledge of automotive parts terminology and repair order flow is a plus
 </li>
 <li>
 Familiarity with manufacturer warranty policies and procedures is a plus
 
 
 
 </li>
 </ul>
 Physical Requirements
 
 
 <ul>
 <li>
 Ability to sit or stand at a workstation for extended periods
 </li>
 <li>
 Occasionally lift up to 25 lbs for parts counter support
 </li>
 <li>
 Manual dexterity to operate computer, calculator, credit card terminal, and phone
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly pay based on experience
 </li>
 <li>
 Health insurance
 </li>
 <li>
 401(k) with company match after 1 year
 </li>
 <li>
 Paid time off and paid holidays
 </li>
 <li>
 Employee vehicle purchase/parts/service discounts
 </li>
 <li>
 Training on manufacturer systems and advancement paths into Service Advising, Parts, or Office Management
 
 
 
 </li>
 </ul>
 
 About Our Dealership
 
 
 
 Terrebonne Ford has served Houma for over 100 years. We&rsquo;re a family-owned, dealership built on trust, teamwork, and treating customers like neighbors. Our Fixed Operations team is the backbone of the store, and we invest in people who want to grow with us.
 
 
 How to Apply
 
 
 Submit your resume in person at or email it to aquave@terrebonneford.com with the subject line "Parts &amp; Service Cashier". Applications accepted until the position is filled.
 
 
 339 St Charles St Houma, La. 70360
</div>

CASHIER

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