warranty manager

STREIT Group- Armored Vehicles Manufacturer Since 1992

<div>
 <p>
  <strong>
   About the Company
  </strong>
  : The Parts &amp; Warranty Manager is responsible for overseeing the management of spare parts inventory, ensuring timely availability and distribution of parts, as well as managing the warranty processes for products. This role ensures that customer satisfaction is maintained through efficient warranty services and by managing the parts inventory effectively.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Parts Inventory Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee the ordering, stocking, and distribution of spare parts to meet customer and operational needs.
  </li>
  <li>
   Ensure the parts inventory is maintained at optimal levels to prevent shortages or overstock.
  </li>
  <li>
   Track parts usage and forecast future parts needs based on historical trends and sales forecasts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Warranty Management
  </strong>
 </p>
 <ul>
  <li>
   Administer the warranty program, including processing warranty claims, handling returns, and ensuring compliance with warranty policies.
  </li>
  <li>
   Ensure timely processing of warranty claims and repairs, coordinating with vendors and suppliers when necessary.
  </li>
  <li>
   Monitor warranty performance metrics and identify areas for improvement in the warranty process.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Supplier and Vendor Relations
  </strong>
 </p>
 <ul>
  <li>
   Maintain relationships with parts suppliers and manufacturers, ensuring timely and cost-effective procurement.
  </li>
  <li>
   Negotiate contracts and terms with suppliers to obtain the best pricing and service levels for parts and warranty services.
  </li>
  <li>
   Ensure suppliers meet quality and delivery expectations, resolving any supply chain issues promptly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Service and Support
  </strong>
 </p>
 <ul>
  <li>
   Provide technical support and guidance to customers regarding parts and warranty services.
  </li>
  <li>
   Resolve customer issues related to parts and warranty claims, ensuring a high level of satisfaction.
  </li>
  <li>
   Work closely with customer service teams to handle escalated warranty-related customer complaints.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance and Reporting
  </strong>
 </p>
 <ul>
  <li>
   Ensure all warranty processes comply with legal and company policies and guidelines.
  </li>
  <li>
   Prepare regular reports on warranty claims, parts usage, inventory levels, and associated costs.
  </li>
  <li>
   Analyze warranty data to identify trends and recommend strategies to reduce warranty costs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Management
  </strong>
 </p>
 <ul>
  <li>
   Supervise and train staff involved in parts management and warranty processing.
  </li>
  <li>
   Develop and implement team performance standards, providing guidance and support to ensure effective operations.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
  :
 </p>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Engineering, or a related field.
  </li>
  <li>
   Experience: Minimum 5 years of experience in parts management, warranty management, or related roles, preferably in manufacturing or automotive industries. Experience working with suppliers, warranty programs, and inventory management systems.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
  :
 </p>
 <ul>
  <li>
   Strong knowledge of inventory control and supply chain management.
  </li>
  <li>
   Excellent negotiation and vendor management skills.
  </li>
  <li>
   Ability to analyze data and create reports.
  </li>
  <li>
   Strong communication and problem-solving skills.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Preferred Skills
  </strong>
  :
 </p>
 <ul>
  <li>
   Experience in manufacturing or automotive industries.
  </li>
  <li>
   Familiarity with warranty programs and inventory management systems.
  </li>
 </ul>
 <p>
 </p>
</div>


Warranty and Aftersales Manager

Al Ghandi Group Enterprises

<p><b>Role Description:</b></p><p>A Warranty Supervisor is responsible for communicating and controlling warranty claims from manufacturer system and supporting and guiding warranty administrators, internal staff or customers with their vehicle warranty needs, whilst perfectly recording the required information as per the manufacturer&rsquo;s warranty policy and procedures. They would also have to coach and work with warranty administrators, internal and external teams to ensure the manufacturer&rsquo;s warranty policy and procedures are followed with regards to recording, diagnosis and claiming. They would also ensure reconciliation from invoice to claim is checked and any deficiencies are raised for management intervention. They also ensure parts are tagged correctly, returned or stored as required for the specific period. Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits. They need to be vigilant and strict with manufacturer&rsquo;s warranty policy and procedures and ensure they deliver a class leading customer experience to allow the achievement of the highest level of customer satisfaction, resulting in &ldquo;completely satisfied&rdquo; customers.</p><p>A warranty Supervisor is the main point of contact within the warranty team, work closely with service, parts, PDI and Bodyshop team, and is the link between operation and the manufacturer, and when required they will meet customer.</p><p><b>Operational Responsibilities;</b></p><ul><li>Building relationships and trust with workshop and reception team.</li><li>Guarantees warranty claim management internally, whilst ensuring claims processing is on time, with providing any further requirements to enable claims payment, whilst closely monitoring rejected claims, claims for resubmission and pending payments.</li><li>Reconciles all warranty receivables with payments, any deficiency is raised to management for their investigation.</li><li>Works alongside parts to ensure any required manufacturer campaign/bulletin/ technical updates are available to support our customers.</li><li>Manages claim submission, whilst monitoring any required KPI&rsquo;s.</li><li>Identifying internal needs relating to warranty and confidently recommending and demonstrating appropriate coaching methods to enable non-rejected claims.</li><li>Ensure customer and vehicle data is reviewed and is updated and accurately recorded in DMS.</li><li>Confirm all paperwork and documentation is arranged and recorded correctly and is clear and fully explained to enable detailed understanding.</li><li>Ensure recall completion at branch level is as required and any non-compliance is raised to management for their intervention.</li><li>Process the claim as per manufacturer policy and procedures on time, providing any further requirements to enable claim payment, closely monitoring rejected claims, claims for submission and pending payments.</li><li>Manages claim submission and monitor any required KPI&rsquo;s.</li><li>Coach and work with workshop and parts team to ensure the manufacturer&rsquo;s warranty policy and procedures are followed regarding recording, diagnosis and claiming.</li><li>Ensure parts are tagged correctly, returned or stored as required for the specific period and in order.</li><li>Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits.</li><li>Timely information to workshop team related to warranty requirement, to ensure no claim rejection.</li><li>Continually verifies criteria requirements by manufacturer, keeping information supplied up to date, whilst ensuring training for themselves at required levels.</li><li>Keeps aftersales team updated on warranty policy and procedure changes, recall and service bulletin launches.</li><li>Ensure recall completion and raise to management for any non-compliance.</li><li>Files and maintains all the manufacturer required information.</li><li>Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies etc.</li></ul><p><b>Knowledge, Qualifications &amp; Skills required;</b></p><ul><li>Minimum of 2 years&rsquo; proven experience in a warranty supervisor role.</li><li>Excellent attention to details, and strict procedural compliance to meet manufacturer policy and procedures.</li><li>Disciplined time management.</li><li>Logical thinker with solid problem-solving attributes.</li><li>Able to work under pressure.</li><li>Skilled supervisory and administrative abilities inc. computer competency.</li><li>Able to work alongside workshop teams, reliable, assertive and flexible personality</li><li>Capable of managing multiple responsibilities simultaneously (multi-task).</li><li>Competent to manage teams to enable full understanding and specified requirements to meet manufacturer policy and procedures.</li><li>Excellent in verbal and written English communication.</li><li>Bachelor/Diploma of Engineering.</li><li>Understanding of vehicle and aftersales processes.</li><li>A strong understanding of automotive technology and the automotive industry.</li><li>Familiarity of DMS and manufacturer&rsquo;s warranty management systems.</li><li>Relevant training and/or certifications as a warranty supervisor.</li></ul><p>Job Type: Full-time</p>

Warranty Supervisor

Samsung by Korn Ferry

<div><b>Company Description</b><p><br>
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.</p><p>
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.</p><p>
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.</p><p>
Join us at Samsung and find your opportunity to do what you can't.</p><b><br>
Job Description</b><p><b><br>
Position Responsibilities:</b></p><ul><li>
Serve as the main coordination point between service centers, warranty teams, and warehouse operations, ensuring smooth and efficient communication across all channels.</li><li>
Provide clear operational guidance and timely solutions to service partners while ensuring full compliance with service policies and KSA warranty regulations.</li><li>
Ensure all operations comply with company service policies, warranty procedures, and local regulations relevant to after-sales service and service-partner management</li><li>
Oversee daily warehouse and logistics activities such as part allocation, replacement unit coordination, and return-material handling.</li><li>
Monitor and manage warranty claim workflows from claim registration and validation to approval, rejection, or escalation as required.</li><li>
Evaluate parts consumption, labor charges, and service cost entries to ensure alignment with warranty rules and prevent incorrect or fraudulent claims.</li><li>
Track and analyze claim trends and share insights with management for product-quality feedback.</li><li>
Coordinate and follow up on pending claims, delayed repairs, escalations, and TAT exceptions to maintain service standards.</li><li>
Monitor daily KPIs for warranty operations (TAT, repeat repair rate, parts usage accuracy, RMA compliance, ASC performance) and take corrective actions when required.</li><li>
Perform audits on service-centre performance, documentation quality, and repair process standards; share improvement actions with partners.</li><li>
Support service centre field operation issues, coordinate troubleshooting, follow up with relevant teams, ensure transparent resolution, and maintain communication until closure.</li><li>
Maintain accurate operational and warranty-related data ensuring clean and reliable reporting datasets.</li><li>
Prepare daily, weekly, and monthly reports for management including service KPIs, TAT results, claim analysis, parts movement, and operational insights.</li><li>
Ensure consistent implementation of warranty policies across all service centers and contribute to continuous improvement of procedures.</li><li>
Review warranty documents, repair reports, diagnostic results, and supporting evidence submitted by service centers to ensure accuracy and policy compliance.</li><li>
Liaise with service centers to ensure proper RMA handling, return of defective parts, and closure of pending warranty cases.</li><li>
Facilitate training and policy refresh sessions for service partners when updates or procedural changes occur.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, or a similar field</li><li>
3&ndash;5 years of experience in service operations coordination, warranty management, or related roles.</li><li>
Strong communication skills in English (written &amp; verbal)</li><li>
Excellent coordination, documentation, and follow-up skills</li><li>
Proficient in MS Office (Word, Excel, PowerPoint) reporting tools (Power BI or similar) is highly preferred</li></ul></div>

Warranty & Return Specialist - Products

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Warranty Recovery Specialist
</div></div><div><div>Ref #
</div><div>227889
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 12-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b></p><p>
An exciting opportunity to join the Qatar Airways Finance - Warranties Department as Warranty Recovery Specialist. The role will research and analyse all benefits accrued from aircraft, airframe, inspections, modifications, Engine Manufacturers and Commitment Letters as per the applicable Contracts and Agreement Terms and Conditions. To do analysis and provide data reporting on KPls, and to deliver TPM process improvements related to Warranty Process and departmental efficiency drives</p><p><b>
Your duties would include:</b></p><ul><li><p>
Analyzing failures for correction, modification, upgrade and/or replacement of components upon scheduled and unscheduled removals ex Aircraft, Engines, Power Plants, Wheels and Brakes and Systems.</p></li><li><p>
Receiving, compiling and examining warranty rejections, shop findings, quotes and invoices for repair, overhaul, scrappage, replacement and or credits in lieu thereof.</p></li><li><p>
Supplementing arguments to Quality Assurance, Aircraft Maintenance, Cost Control and/or Legal Department with data and information invariably required for TORs and corrective actions.</p></li><li><p>
Preparing weekly, monthly and annual performance reports.</p></li><li><p>
Responsible for ensuring that the Warranty Technical Procedures Manual (TPM) is kept up to date and relevant.</p></li><li><p>
Responsible for preparing weekly, monthly and annual performance reports for the Team.</p></li><li><p>
Responsible for analyzing, monitoring and reporting team performance to KP ls.</p></li><li><p>
Responsible for identifying areas for process improvement and suggesting and implementation of mitigation solutions accordingly.</p></li><li><p>
Responsible for providing on the job training to new recruits and peers.</p></li><li><p>
Responsible for ensuring that the data held in the e-Warranty system is being correctly input and is accurate for the purpose of reporting.</p></li><li><p>
To help set annual warranty budget forecasting. To help manage warranty budget deliverables and to report delivery against budget forecast.</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>We are looking for a passionate and experienced professional to join our Qatar Airways Finance - Warranties team. The ideal candidate should possess the following:</p><ul><li><p>
Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience</p></li><li><p>
Bachelor's Degree in Engineering is preferred.</p></li></ul><p>
Essential</p><ul><li><p>
Excellent in verbal and written communication in English language</p></li><li><p>
Good analytical skills</p></li><li><p>
Ability to focus on details</p></li><li><p>
Excellent knowledge in MS office applications</p></li></ul><p>
Preferred</p><ul><li><p>
Excellent in contract interpretation skills</p></li><li><p>
Excellent negotiation skills</p></li><li><p>
Good judgment ability</p></li></ul><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p>
</p><p></p><div><b>How to Apply</b></div><div>
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227889</div></div></div></div></div></div></div></div>

Warranty Recovery Specialist

Johnson Controls

<div>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 Quality Manager at Johnson Controls, &Idot;zmir Plant drives continuous improvement in Production Quality Deliverables such as IPPM, SPPM, and Warranty. This role is the main contact for Operations, addressing customer issues, monitoring Quality Key measures, and managing customer-specific initiatives. You will oversee implementation of Quality Systems including ISO9001:2015, ISO14001:2015, and ISO45001:2018. Responsibilities include approving post-S.O.P. Supplier PPAPs, providing technical support for supplier issues, analyzing production defects, and maintaining control plans. You will review Quality Gates based on feedback, conduct various audits, and support the enhancement of Operator Description Sheets (ODS). You will utilize statistical tools, mentor team members, and develop inspection quality control checklists based on customer complaints and field data.
 <br/>
 <br/>
 <strong>
  How You Will Do It
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare and present internal training on quality topics.
  </li>
  <li>
   Compile periodic KPI reports.
  </li>
  <li>
   Conduct internal audits.
  </li>
  <li>
   Manage problem-solving methods such as 8D Report and Lean 6 Sigma.
  </li>
  <li>
   Develop a Warranty System using field data for cost improvements.
  </li>
  <li>
   Follow up on corrective actions for warranty issues.
  </li>
  <li>
   Act as Customer Liaison for warranty issues and coordinate with Production or Suppliers.
  </li>
  <li>
   Participate in Warranty Roadmaps and Lessons Learned Workshops.
  </li>
  <li>
   Monitor the Customer Warranty System and engage in workgroups like PFMEA and CI.
  </li>
  <li>
   Ensure compliance with certification processes including TSEK and Eurovent.
   <br/>
   <br/>
  </li>
 </ul>
 What we look for
 <br/>
 <br/>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years in quality control within manufacturing.
  </li>
  <li>
   Proficiency in Microsoft Office.
  </li>
  <li>
   Strong communication skills.
  </li>
  <li>
   Bachelor&rsquo;s in Engineering.
  </li>
  <li>
   Excellent English.
  </li>
  <li>
   Experience with Control Plan, PFMEA, and PPAP processes.
  </li>
  <li>
   ISO 9001:2015 Certified Internal Auditor.
  </li>
  <li>
   Demonstrated problem-solving abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s in Mechanical Engineering.
  </li>
  <li>
   Experience in welding and brazing processes.
  </li>
  <li>
   Familiarity with TSEK, Eurovent, and PED.
  </li>
  <li>
   Experience in HVAC industry.
  </li>
  <li>
   Certification in ISO 14001:2015 and/or ISO 45001:2018 standards.
  </li>
  <li>
   ISO 9001 Lead Auditor certification.
  </li>
  <li>
   Lean Six Sigma Green Belt.
  </li>
  <li>
   Experience with SAP and Minitab.
  </li>
 </ul>
</div>


Quality Manager

Dawlance

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
  </li>
  <li>
   Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check &amp; balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
  </li>
  <li>
   Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
  </li>
  <li>
   Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
  </li>
  <li>
   To ensure employees are well aware of health and safety precautions.
  </li>
  <li>
   To control warranty, costs, expenses, revenue generation, and monitor &amp; analyze the quality improvement services.
  </li>
  <li>
   Monitor daily collections, reconciliation, and deposits in the bank, and report daily tothe Branch Manager.
  </li>
  <li>
   To ensure the branch runs smoothly and policies &amp; regulations made by upper management are properly implemented &amp; practiced.
  </li>
  <li>
   To guide the actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are followed.
  </li>
  <li>
   To perform any job or task assigned by the Branch Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Education:
  </u>
 </p>
 <p>
  Undergraduate Engineer - having 1-2 years of experience in the relevant field
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Skills:
  </u>
 </p>
 <ul>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Complaint handling tactics
  </li>
  <li>
   Technical knowledge of the products
  </li>
  <li>
   Education in industrial, mechanical, or electric engineering
  </li>
  <li>
   Functional experience
  </li>
 </ul>
</div>


Assistant Service Manager

Harley-Davidson, Inc.

<div><p><b>Auto req ID: 45769</b><br>
<b>Title: Supplier Quality Manager</b><br>
<b>Job Function: Continuous Improvement and Quality</b><br>
<b>Location: PILGRIM</b><br>
<b>Company: Harley-Davidson Motor Company</b><br>
<b>Full or Part-Time: Full Time</b><br>
<b>Shift: SHIFT1</b></p><p></p><p><br>
At Harley-Davidson, we are building more than machines. It&rsquo;s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?</p><p></p><p><br>
Our Powertrain Operations facility, located on Pilgrim Road in Menomonee Falls, WI, is where the &ldquo;jewel&rdquo; of the motorcycle comes to life. Pilgrim Road employees produce engines and transmissions for the final assembly plant in York, Pennsylvania, as well as transmissions, and replacement parts for sale through Harley-Davidson&reg; Genuine Motor Parts and Accessories business. Join our team as a Supplier Quality Manager and help build the world&rsquo;s most sought-after motorcycles.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
The Supplier Quality Manager is responsible for leading the supplier quality team and ensuring supplier performance across the full product lifecycle &mdash; from new product introduction (NPI) through mass production and field warranty support. This role sets the quality expectations for all inbound material, develops the capability of the supplier base, drives systemic corrective actions, and ensures that supplier quality issues do not impact production or customers.</p><p>
The Supplier Quality Manager will oversee a team of Professional Supplier Quality and work cross-functionally with engineering, purchasing, production, and warranty teams to support Harley-Davidson&rsquo;s commitment to delivering exceptional quality and craftsmanship to every rider.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p><b>
Leadership &amp; Team Development:</b></p><ul><li>
Lead, mentor, and develop a team of Supplier Quality Engineers at varying levels of experience.</li><li>
Establish goals and performance metrics aligned to plant and corporate quality objectives.</li><li>
Build organizational capability through technical coaching, standard work, and skill development.</li></ul><p><b>
Supplier Quality Management:</b></p><ul><li>
Set clear quality expectations for suppliers in alignment with company standards and customer requirements.</li><li>
Ensure robust APQP execution and successful PPAP submissions for all sourced components.</li><li>
Oversee supplier audits, corrective action management, and supplier development activities.</li></ul><p><b>
Production &amp; Warranty Support:</b></p><ul><li>
Manage incoming quality performance, ensuring effective containment and resolution of supplier issues.</li><li>
Monitor supplier KPIs (PPM, responsiveness, corrective action effectiveness) and escalate risks.</li><li>
Collaborate with warranty and engineering teams to drive root cause resolution for field issues.</li><li>
Champion closed-loop feedback from field failures back to supplier corrective actions.</li></ul><p><b>
Cross-Functional Collaboration:</b></p><ul><li>
Partner with Supply Chain, Engineering, and Plant Operations to ensure proactive risk management during sourcing and launch.</li><li>
Represent supplier quality in daily plant reviews, launch readiness meetings, and warranty deep dives.</li><li>
Support Make vs. Buy analysis and Design for Manufacturability reviews with supplier insights.</li></ul><p><b>
Continuous Improvement:</b></p><ul><li>
Drive systemic improvements in supplier processes using problem-solving methodologies (8D, 5Why, Ishikawa).</li><li>
Lead strategic initiatives to improve supplier quality performance year-over-year.</li><li>
Analyze trends, build dashboards, and report out supplier quality performance to leadership.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education Requirements</b></h2></div><div><div>
High School Diploma or Equivalent Required</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education Specifications</b></h2></div><div><p>
Bachelor&rsquo;s degree in Engineering or a technical discipline; Master&rsquo;s degree preferred</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience Requirements</b></h2></div><p></p><div><br>
<ul><li>
10+ years of experience in supplier quality, manufacturing quality, or operations</li><li>
5+ years of leadership or team management experience</li><li>
Strong knowledge of APQP, PPAP, FMEA, MSA, SPC, GD&amp;T, and IATF 16949 requirements</li><li>
Experience managing supplier quality issues from NPI through production and warranty phases</li><li>
Proven ability to lead supplier corrective actions, audits, and development activities</li><li>
Strong data analysis, reporting, and problem-solving skills</li><li>
Excellent communication, leadership presence, and cross-functional collaboration skills</li><li>
Perform other SQ related activities as needed.</li><li>
Willingness to travel domestically and internationally (up to 50%)</li></ul></div></div></div><p></p><p><br>
Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.</p><p></p><p><br>
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.</p><p></p><p><br>
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.</p><p></p><p><br>
Applicants must be currently authorized to work in the United States.</p><p></p><p><b><br>
Direct Reports: Yes</b><br>
<b>Travel Required: 25 - 50%</b><br>
<b>Pay Range: 111400-167300</b><br>
<b>Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer</b><br>
<b>Relocation: This position is eligible for domestic relocation assistance (within posted country)</b></p></div>

Supplier Quality Manager

Search 10000+ Warranty manager jobs near you this January. New roles added regularly across leading industries. Apply today.