warranty manager

Antal International Network

Overview Automotive - Country Manager - Service (CIS) The company is a globally recognized leader in the automotive industry, specializing in the design, manufacturing, and marketing of high-performance two and three-wheeled vehicles. With a strong commitment to quality and innovation, the company has established a significant footprint across international markets, focusing on providing reliable mobility solutions and an unparalleled customer experience through its extensive dealer network. About the role: The Country Manager - Service will be a key member of the International Business (IB) team, based at the headquarters in Dubai. Reporting to the Regional Service Manager, this role is responsible for the strategic planning, operational management, and performance of the after-sales service function across key markets in the CIS region. The ideal candidate will be a hands-on leader, blending technical expertise with a strong focus on enhancing service quality, customer satisfaction, and dealer relations. Key Responsibilities <ul> <li>Service Operations: Oversee and optimize all after-sales service activities across the assigned territories. This includes managing service operations, conducting service audits, and implementing best practices to improve dealer efficiency and profitability. You will be accountable for key performance indicators (KPIs) such as service turnaround time and customer satisfaction scores (NPS).</li> <li>Warranty Management: Drive effective warranty claim management and administration. You will be responsible for analyzing warranty data to identify root causes of failures, implementing corrective actions, and managing warranty costs in line with business objectives.</li> <li>Technical Support: Act as the primary technical liaison, providing expert guidance and support to the regional dealer network. This involves resolving complex technical issues, coordinating with the head office for product feedback, and ensuring that technical training needs are met across the region.</li> <li>Dealer & Partner Relations: Build and maintain strong, collaborative relationships with distributor and dealer partners, serving as a trusted advisor to ensure alignment on service strategy and operational excellence.</li> <li>Market Intelligence: Stay abreast of market trends, competitive landscapes, and regulatory changes within the covered geographies to inform strategic after-sales initiatives.</li> </ul> What we'll need <ul> <li>7-10 years of progressive experience in Automotive After-Sales.</li> <li>Currently based in the UAE.</li> <li>Must have experience working directly for an Original Equipment Manufacturer (OEM).</li> <li>Proficiency in Russian, both verbal and written, is a mandatory requirement.</li> <li>A strong understanding of service operations, warranty management, and technical support functions.</li> <li>A strategic and hands-on approach to problem-solving.</li> <li>Exceptional communication and collaborative skills.</li> </ul> Why Join Us? <ul> <li>Lead the after-sales strategy for a globally recognized automotive brand in a critical and high-growth international market.</li> <li>Be part of a dynamic and entrepreneurial team based out of our new IB headquarters in Dubai.</li> <li>Gain direct exposure to a diverse set of markets and cultures, enhancing your expertise in international business.</li> <li>Enjoy a competitive compensation package upwards of AED 25,000 per month, commensurate with experience.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV8SIqnVLKZGoPZ470uG3Du8w" width="0" height="0" />

Automotive - Country Manager - Service (CIS)

Seattle Aviation Solutions

Responsibilities
Monitor and coordinate exchange units (cores), ensuring timely return from customers, vendors, or other parties.
Coordinate with the repair / maintenance team to manage repair of cores and warranty parts, ensuring repair status, timeline, and quality.
Oversee all paperwork, traceability, and documentation processes (aviation paperwork/trace), ensuring compliance with regulatory and internal standards.
Create, track, and follow up on warranty claims/issues: review warranty eligibility, submit claims, monitor vendor responses, and update status for each part in the system.
Ensure that warranty policy is properly applied for each part determine coverage based on vendor warranty terms, purchase agreements, service life policies, etc.
Coordinate with repair / overhaul department to obtain repaired (serviceable) parts and ensure that exchanges are closed out properly.
Maintain inventory or tracking of exchange / core parts, including condition, location, status (returned, repaired, serviceable, beyond repair).
Communicate regularly with sales, vendor, customer, and internal teams to provide status updates on cores, warranty claims, and exchanges.
Generate and maintain documentation and records (e.g. invoices, repair quotations, vendor credits, shipping documents, vendor correspondence).
Maintain or update internal systems (e.g. Maintenance Information System, ERP, Parts Inventory/Trace systems) to reflect accurate warranty &amp; core statuses.
Monitor vendor performance (turnaround times, quality of repair), and escalation when SLAs or warranty commitments are not met.
Produce periodic reports / metrics: number of claims, credits due / received, core return rates, repair lead times, cost recovery, etc.
Identify trends or recurring warranty / core issues and suggest process improvements to reduce cost or delays.
Requirements:
2 4+ years experience in aviation core/warranty coordination, parts operations, repair coordination, or related field.
Strong familiarity with aviation regulatory and traceability requirements (paperwork, serial numbers, parts history).
Experience with vendor warranty policies, purchase agreements, service bulletins, life time policies etc.
Good knowledge of aviation parts repair processes / overhaul / maintenance workflows.
Excellent organizational skills, ability to track many moving parts (literally) and maintain accurate records.
Strong communication / interpersonal skills; ability to interact with vendors, customers, sales, and internal technical teams.
Proficiency with computer systems: inventory or ERP systems, Maintenance Information System or similar, MS Office suite (especially Excel).
Attention to detail; ability to spot discrepancies in paperwork, agreements, or repair reports.
Ability to follow up persistently to ensure cores / warranty parts are returned/repaired in a timely manner.
Ability to prioritize workload, handle multiple tasks, and work under deadlines.

Warranty Coordinator

Galadari Brothers

<div><div>Job Purpose:
</div>The After Sales Manager &ndash; Motorcycle is responsible for leading and managing all after-sales operations, including Service, Warranty, Insurance, and Parts . This role ensures smooth operational performance, customer satisfaction, and profitability across the motorcycle division. The position requires strong leadership, technical expertise, and strategic vision to drive efficiency, compliance, and long-term customer loyalty.
<div>Key Responsibilities:
</div><ul><li>Oversee daily operations of motorcycle service centers to ensure efficiency and service quality.
</li><li>Establish service standards and KPIs aligned with manufacturer guidelines.
</li><li>Monitor job flow, technician productivity, and turnaround times.
</li><li>Drive continuous process improvement to enhance operational performance.
</li><li>Supervise warranty claim processing and ensure adherence to manufacturer policies.
</li><li>Review, approve, and submit claims accurately and on time.
</li><li>Maintain complete documentation and minimize claim rejections.
</li><li>Liaise with the principal/manufacturer for updates, audits, and technical guidance.
</li><li>Manage relationships with insurance companies and assessors for claim approvals.
</li><li>Ensure accurate damage assessments, cost estimates, and timely repairs.
</li><li>Follow up on pending claims and ensure timely payment collection.
</li><li>Monitor insurance job efficiency and customer satisfaction.
</li><li>Oversee parts department operations to ensure availability, accuracy, and timely supply.
</li><li>Coordinate between parts, service, and warranty teams to minimize downtime.
</li><li>Monitor inventory levels, aging stock, and reordering processes.
</li><li>Ensure adherence to company and manufacturer parts policies.
</li><li>Work closely with procurement and logistics to optimize stock levels and cost control.
</li><li>Lead, coach, and motivate service, parts, and warranty teams to achieve business goals.
</li><li>Conduct regular meetings to align on objectives, performance, and challenges.
</li><li>Identify training needs and ensure ongoing technical and soft-skill development.
</li><li>Foster a positive and performance-driven culture within the department.
</li><li>Ensure exceptional customer service through timely communication and follow-up.
</li><li>Address escalated customer complaints with professionalism and resolution focus.
</li><li>Monitor customer satisfaction metrics and implement improvement plans.
</li><li>Enhance customer retention through value-added services and quality engagement.
</li><li>Develop and manage after-sales budgets for service, parts, and warranty operations.
</li><li>Analyze departmental performance, profitability, and expenses.
</li><li>Implement measures to achieve revenue, gross margin, and cost-control targets.
</li><li>Prepare performance and financial reports for management review.
</li><li>Ensure compliance with health, safety, quality, and environmental regulations.
</li><li>Maintain audit-ready documentation for service, warranty, insurance, and parts.
</li><li>Ensure alignment with manufacturer standards and company policies.
</li></ul><div>Qualifications &amp; Experience:
</div><ul><li>Bachelor&rsquo;s degree in Mechanical / Automotive Engineering (Master&rsquo;s preferred).
</li><li>Minimum 8&ndash;10 years of experience in after-sales operations, including service, parts, and warranty management , with at least 3 years in a managerial role.
</li><li>Strong technical background in motorcycles (preferably Japanese and European brands).
</li><li>Proficiency in Dealer Management Systems (DMS) and reporting tools.
</li><li>Proven leadership, financial management, and customer service skills.
</li></ul><div>Key Competencies:
</div><ul><li>Strategic leadership and planning
</li><li>Customer service excellence
</li><li>Team management and coaching
</li><li>Technical and operational expertise
</li><li>Financial and analytical acumen
</li><li>Communication and negotiation skills</li></ul></div> <div></div> <div></div>

After Sales Manager - Motorcycle

Atlas Copco Group

<div>
 Senior Engineer/Assistant Manager &ndash; CTS
 
 
 As a Senior Engineer/ Assistant Manager- CTS, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence for Air Piston and MGS product lines You will report to CTS Manager-
 
 
 You will
 
 
 <ul>
 <li>
 Main Responsibilities: Customer Support &amp; Service Coordination
 </li>
 <ul>
 <li>
 </li>
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 Deliver day-to-day service support to Customer Centres using CTS tools.
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 Ensure timely resolution of myQUEST tickets.
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 Conduct field visits for root cause analysis and technical support.
 
 </li>
 </ul>
 </ul>
 </ul>
 Product Quality &amp; Warranty Management
 
 
 <ul>
 <li>
 </li>
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 Collect and interpret product guarantee data from Customer Centres.
 </li>
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 Communicate findings to relevant departments for continuous product improvement.
 </li>
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 Manage PQM and TCM processes to reduce warranty costs and failure rates.
 </li>
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 Handle warranty claims through WAnT Claim Review.
 
 </li>
 </ul>
 </ul>
 Engineering Change &amp; Product Development
 
 
 <ul>
 <li>
 </li>
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 Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).
 </li>
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 Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.
 
 </li>
 </ul>
 </ul>
 Technical Documentation &amp; Information Flow
 
 
 <ul>
 <li>
 </li>
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 Ensure timely access to service and technical information for all products.
 </li>
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 Regularly update Service and Maintenance Kits based on product design changes.
 </li>
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 Modify Approved Spare Lists (ASLs) in line with design notifications.
 
 </li>
 </ul>
 </ul>
 Failure Analysis &amp; Reporting
 
 
 <ul>
 <li>
 </li>
 <ul>
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 Perform detailed failure report analysis to identify trends and root causes.
 </li>
 <li>
 Collaborate with cross-functional teams to drive corrective actions.
 
 
 </li>
 </ul>
 </ul>
 To succeed, you will need
 
 
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of field experience on customer technical support (Piston machines).
 </li>
 <li>
 Technical knowledge on compressors and compressed air ancillaries is a necessity.
 </li>
 <li>
 Should have strong knowledge of Atlas Copco products.
 </li>
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 Should be conversant with Atlas Copco standards, design and drawing methodology.
 </li>
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 Should interact with customers and visit them whenever necessary
 </li>
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 Strong knowledge of MS-office tools
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Good communication skills in English language (verbal and written)
 </li>
 <li>
 Should have very good analytical and problem-solving skills.
 </li>
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 Able to work within a time frame in line with management requirement.
 </li>
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 Able to plan and organize effectively with the right sense of urgency.
 </li>
 <li>
 Have a Customer Centric mindset.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
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 <li>
 Degree/Diploma in Mechanical/Electrical
 
 
 </li>
 </ul>
 In return, we offer
 
 
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 Culture of trust and accountability
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 Lifelong learning and career growth
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 Innovation powered by people
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 Comprehensive compensation and benefits
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 Health and well-being
 
 
 </li>
 </ul>
 Job location
 
 
 On-Site
 
 
 This role requires you to work on-site at Product company, Talegaon, Pune India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
 
 
 Contact information
 
 
 Talent Acquisition Team: Poonam Bhat
 
 
 
 Uniting curious minds
 
 
 
 Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
</div>

Senior Engineer/ Assistant Manager-CTS

MRP-Global

<div>
 
 
 
 SAP Warranty Management System Consultant - 50% - 70% remote working
 
 
 
 
 
 
 
 We are looking for an SAP Professional who has proven experience working with SAP Warranty Management System.
 
 
 
 
 
 6 - 10 month contract position on an S/4 HANA deployment program for a client in Riyadh, Saudi Arabia &ndash; 50 &ndash; 70% remote working and expenses covered for travel.
 
 
 
 
 
 
 
 Key experience required:
 
 
 
 <ul>
 <li>
 Proven experience working hands on with SAP WMS (SAP Warranty Management System)
 </li>
 <li>
 Expertise in SAP CS / PM / SD modules
 </li>
 <li>
 Knowledge of SAP S/4 HANA service, SAP QM and SAP Analytics Clous
 </li>
 <li>
 Integration with logistics, procurement &amp; finance
 </li>
 <li>
 Experience with automotive after sales
 </li>
 <li>
 Hands on with supplier recovery, credit/debit memo processing and claims settlement workflows
 </li>
 <li>
 Strong understanding of equipment master data, serial number tracking, service order management
 </li>
 </ul>
</div>

SAP Warranty Management Consultant

Gosafe System Pvt. Ltd.

Job description:<ul><li>Assist Finance Manager with different Task's.</li><li>Filling EIF form on PSW, Preparation of import documents and clearance of goods from custom.</li><li>Preparation of supply/purchase orders.</li><li>Prepare all new devices Delivery challan, Return units delivery challan.</li><li>Analyse inventories to determine how to increase inventory turns, reduce waste, or optimise customer service.</li><li>Control inventory levels by conducting physical counts; reconciling with the inventory books every month with Finance.</li><li>Prepare Invoices of new sold devices &amp; prepare costing and invoices of non-warranty repaired units.</li><li>Print Quick book vouchers of every Month.</li><li>Follow up of account receivables and update to finance.</li><li>Prepare sales units IMEI list of clients wise and date wise.</li><li>Check the inventory with Quick books on monthly basis and send report to HO.</li><li>Update Warranty &amp; Non warranty devices status in drop box warranty sheet.</li><li>Maintain Karachi office inventory record (New + Repaired) devices and reporting to finance department, and Liaison with branch to manage branch inventory and expenses.</li><li>Update firmware&rsquo;s in customer devices when required.</li><li>Resolve different queries of customers on phone call and maintain a smooth work environment.</li><li>Prepare IMEI list of warranty and non-warranty repaired devices and send to clients and get acknowledgement.</li><li>Physically Stock Count on monthly with Finance.</li><li>Visit Banks.</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Supply Chain Officer: 1 year (Preferred)</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Supply Chain Officer

Naffco

<div></div><div>Experience: 7 - 10 yrs. | Opening: 1
 
Education:Bachelor of Technology/Engineering(Automobile, Mechanical) 
Nationality: Any Nationality 
Industry Type:Automotive / Automobile / Auto Accessories 
Functional Area:Installation / Maintenance / Operations / Repair Oct 2,2025 
<div><div>
</div></div><div></div><h3 class="jobSectionHeader">Job Description</h3>
<div>The Automotive &amp; Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Manage service center, spare parts, and warranty operations.</li><li>
Drive customer satisfaction, retention, and service quality.</li><li>
Lead, train, and motivate the aftersales team.</li><li>
Monitor KPIs and achieve revenue &amp; profit targets.</li><li>
Ensure compliance with OEM standards and company policies.</li></ul><h3 class="jobSectionHeader"> 
Requirements:</h3><ul><li>
Bachelor&rsquo;s in Mechanical/Automotive Engineering or Business.</li><li>
7&ndash;10 years&rsquo; experience in automotive aftersales management.</li><li>
Strong knowledge of service operations &amp; spare parts.</li><li>
Proven leadership and customer service skills.</li><li>
Experience in managing budgets &amp; P&amp;L.</li></ul>
</div><div>Keyword: Automotive Aftersales Manager,Aftermarket Manager,ASD Incharge,Aftersales manager,Automotive Manager,Technical Services Manager,Aftersales,AfterSales Service</div></div>

Automotive Aftersales Manager

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