web content specialist

Strategic Results

Strategic Results is seeking a Web Content Specialist to support the Federal Highway Administration's (FHWA) Office of Research, Development, and Technology (RD&amp;T) by developing, maintaining, and publishing web content that communicates transportation research, technology, and program information to internal and external audiences. The Web Content Specialist will work collaboratively with Government staff, technical writers, editors, graphic designers, and multimedia specialists to ensure web content is accurate, current, well organized, and aligned with FHWA communications objectives.The ideal candidate is an organized communications professional with experience managing website content who can present complex technical information in a clear, user-friendly format while maintaining content quality and consistency.Key Responsibilities&middot; Develop, update, and maintain website content supporting FHWA research and technology programs.&middot; Coordinate the review, approval, and publication of web content with Government staff and project teams.&middot; Organize web content to improve usability, readability, and accessibility for a variety of audiences.&middot; Edit and format content for publication on FHWA websites and digital platforms.&middot; Coordinate updates to webpages to ensure information remains current and accurate.&middot; Collaborate with technical writers, editors, graphic designers, and multimedia specialists to develop integrated digital communications products.&middot; Review web content for consistency, formatting, and compliance with established editorial and branding standards.&middot; Coordinate publication schedules for web updates and digital communications.&middot; Support the incorporation of graphics, documents, videos, and other digital assets into web content.&middot; Maintain web content inventories and assist with periodic content reviews.&middot; Monitor assigned webpages and coordinate revisions as needed.&middot; Participate in project planning meetings and provide updates on web content activities.&middot; Maintain organized electronic files and documentation supporting website updates.&middot; Recommend improvements that enhance website organization, navigation, and user experience.QualificationsRequired:&middot; Bachelor's degree in Communications, English, Journalism, Marketing, Information Technology, Digital Media, or a related field, and 5+ years of experience.&middot; Demonstrated experience developing, editing, or maintaining website content.&middot; Experience organizing information for digital audiences.&middot; Strong written, verbal, and organizational communication skills.&middot; Ability to manage multiple assignments and meet established deadlines.&middot; Experience collaborating with multidisciplinary project teams.&middot; Proficiency with Microsoft Office applications and website content management systems.Preferred:&middot; Experience supporting Federal Government websites or digital communications.&middot; Experience supporting technical, scientific, engineering, or research organizations.&middot; Familiarity with website content management systems and digital publishing workflows.&middot; Knowledge of Section 508 accessibility requirements and web accessibility best practices.&middot; Experience coordinating digital communications with writers, editors, graphic designers, and multimedia specialists..Strategic ResultsIn assuming this position, you will be a critical contributor to meeting the SR mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments, the guiding principles of our culture. We empower our staff to work together with colleagues at all levels and be part of the decision-making process; we create transparency in our operations with our clients and employees; and we offer our people opportunities to grow and challenge themselves in meaningful ways. We&rsquo;re committed to excellence. As an SR employee, we will challenge you, we will empower you, and we will mentor you. If you are passionate about this opportunity, submit your application by clicking the apply for this job online button.Only those applicants who meet the above criteria will be contacted for interview. SR is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the US Armed Forces.Pay: $96,800.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Web Content Specialist

TLN Worldwide Enterprises Inc

<div>Description:

The Web Content Specialist will provide web content management, editorial, training, and digital content support for FHWA and RD&amp;T websites, SharePoint sites, Google Sites, intranet pages, and related online platforms. This role is responsible for writing, editing, maintaining, uploading, and quality-checking web content to ensure accuracy, accessibility, usability, and alignment with agency style and branding requirements.
The successful candidate will have strong experience with content management systems, web writing, online publishing, Section 508 accessibility, SEO, content quality control, and web page maintenance. This is not a technical programming role, but it does require strong comfort working in CMS platforms and graphical user interfaces.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Draft, revise, edit, and finalize web content for FHWA RD&amp;T websites, databases, intranet pages, SharePoint sites, Google Sites, and related online platforms.</li><li>
Use content management systems to upload, maintain, update, and post approved content.</li><li>
Write and edit web pages, web articles, database text fields, user manuals, training materials, online help content, and web-related communications products.</li><li>
Optimize online content for readability, audience engagement, searchability, and SEO.</li><li>
Ensure all web pages and online content comply with Section 508 accessibility requirements.</li><li>
Write and revise alternative text for images, graphics, and other non-text elements.</li><li>
Coordinate web content reviews and approvals with FHWA points of contact, web managers, program offices, legal reviewers, public affairs staff, and external stakeholders when needed.</li><li>
Monitor web pages to ensure updates are posted on schedule and recommend improvements to readability, organization, navigation, and usability.</li><li>
Support quarterly certification processes to confirm that web content is current and accurate.</li><li>
Check and fix broken links, formatting issues, outdated information, and other web maintenance items.</li><li>
Use graphic applications to crop, recolor, resize, and manipulate web images as needed.</li><li>
Provide outreach training, user training, and support materials related to web content processes and tools.</li><li>
Coordinate content processes, procedures, workflow improvements, and documentation.</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s degree in English, Communications, Marketing, Business, Journalism, or a related discipline.</li><li>
5&ndash;7 years of experience in web content management.</li><li>
At least 3 years of recent web content management experience within the last 5 years.</li><li>
Experience writing and editing web content, training materials, documentation, and digital communications.</li><li>
Experience using content management systems to upload, maintain, and post content.</li><li>
Knowledge of Section 508 accessibility requirements for web and digital content.</li><li>
Experience performing content quality control and data/content review.</li><li>
Ability to use presentation tools and provide training or outreach support to staff.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience supporting FHWA, USDOT, TFHRC, or another federal agency.</li><li>
Experience with Drupal, SharePoint, Google Sites, Microsoft 365, Google Workspace, or similar web/collaboration platforms.</li><li>
Transportation, highway, surface transportation, research, science, engineering, or technical communications experience preferred.</li><li>
Familiarity with web content databases, online records, metadata, and public release workflows.</li><li>
Basic image editing experience for web graphics.</li></ul></div>

Web Content Specialist – Federal Highway Administration

Payroc

<div>Title
Web &amp; Digital Content Specialist (Graphic Designer)
Marketing 
Reports To
Marketing Manager 
 
 
Overview
 
 
Payroc is seeking a detail-oriented Web &amp; Digital Content Specialist (Graphic Designer) to join our growing marketing team. In this role, you'll own the day-to-day management, maintenance, and optimization of Dynamics Payments' websites and other digital properties. You'll work closely with marketing, product, and sales teams to ensure our web presence stays accurate, current, and aligned with brand and messaging standards. Help us transform ideas into compelling visual experiences that strengthen our brand, engage customers, and support revenue growth.
Why Join Us?
This is more than a production design role. You'll have the opportunity to influence how Dynamics Payments tells its story, build campaigns seen by thousands of businesses, collaborate with experienced marketers, and help shape the visual identity of a growing brand. We value creativity, initiative, and new ideas, and we're looking for someone who wants to grow their web and content expertise alongside our marketing team.
Key Responsibilities
<ul><li>Website &amp; CMS Management: Independently manage, update, and troubleshoot website content and layout using HubSpot CMS, WordPress, Webflow, or similar platforms, including page creation, modules, templates, and forms.
</li><li>Landing Page Development: Build and optimize landing pages to support campaigns, ensuring strong structure, clear CTAs, and alignment with lead generation goals.
</li><li>Conversion Optimization: Analyze and improve website performance, including CTAs, forms, user journeys, and overall digital experience to drive higher conversion rates.
</li><li>Digital Tracking &amp; Analytics: Implement and validate tracking using GA4, Google Tag Manager, and UTM parameters; ensure campaigns and website actions are being measured accurately.
</li><li>SEO Strategy &amp; Execution: Apply advanced on-page SEO practices, including metadata, page structure, internal linking, and image optimization, while identifying opportunities to improve organic search performance.
</li><li>Digital Quality Assurance: Proactively identify and resolve broken links, outdated content, formatting inconsistencies, and mobile/responsive issues before pages go live.
</li><li>Design Support for Digital Execution: Create and adapt web graphics, banners, email templates, and campaign assets using Figma, Adobe Creative Suite, or Canva to support digital initiatives.
</li><li>Cross-Functional Collaboration: Partner with Marketing, Sales, Product, IT, and external agencies to manage requests, prioritize competing initiatives, and keep digital projects moving forward.
</li><li>Performance Reporting: Monitor and report on website and campaign performance, using data to inform ongoing optimization decisions.
</li></ul>Qualifications
 <ul><li>Bachelor's degree in Marketing, Communications, Web Development, or a related field (or equivalent experience).</li><li>
 3+ years of professional experience managing websites in a marketing or digital environment, with demonstrated independence in page creation and content maintenance.</li><li>
 Some relevant experience in B2B, SaaS, fintech, or payments industries, particularly managing websites built to generate qualified leads and support sales teams.(preferred).
</li><li> Strong hands-on CMS expertise (HubSpot CMS, WordPress, Webflow, or similar), including modules, templates, and form building.</li><li>
 Proven experience with conversion rate optimization, including landing pages, CTAs, and user journey improvements.</li><li>
 Working knowledge of GA4, Google Tag Manager, UTM tracking, and campaign measurement validation.</li><li>
 Solid understanding of technical and on-page SEO, including metadata, internal linking, and image optimization.</li><li>
 Strong attention to detail with experience conducting digital QA across desktop and mobile.</li><li>
 Comfortable using design tools (Figma, Adobe Creative Suite, or Canva) to support web and campaign execution.</li><li>
 Excellent communication and prioritization skills, with experience managing multiple stakeholders and requests simultaneously.</li><li>
 Fully Bilingual: Spanish and English.</li></ul>
Working Conditions:
<ul><li>On site: 8-hour shift.
 </li><li>Extensive desk-based work, including prolonged periods of computer use and administrative tasks.</li><li>
 Frequent interaction with marketing, product and sales team.</li></ul>
Travel
 <ul><li>NA</li></ul>
Job Classification
 <ul><li>Non- Exempt</li></ul>
Equality:
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals&rsquo; qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com.
Compensation and Benefits
Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation &ndash; including incentives or bonuses &ndash; may also be included in the total compensation package.
We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed.
Note to Agencies:
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.</div>

Web & Digital Content Specialist (Graphic Designer)

Midwestern State University

<div></div><div><div><div><div><div><div>Department</div>
<div>Information Technology
</div><div>Starting Date</div>
<div>ASAP</div>
<div>Salary</div>
<div>$3790.75 Monthly Plus Benefits</div>
<div>Job #</div>
<div>S091-26</div>
<div>Budget Position #</div>
<div>TD1689</div>
<div>Posted</div>
<div>07/29/2026</div>
<div>Description</div>
<div>The Web Specialist uses creative and web development expertise to design, develop, modernize, and improve the website combining aesthetic form, brand standards, and practical functionality creating a unified and consistent presence for Midwestern State University. 
</div><div>Examples</div>
<div>Provides creative direction (both design and editorial) for all online content. Undertakes ongoing user needs assessments including current users and editors, potential users and editors, and key Dean&rsquo;s Office Stakeholders. Assists in the development and implementation of a comprehensive communications plan for the Midwestern State University website. Web Specialist I assists the project manager for all non-maintenance web enhancement projects. Web Specialist II serves as the project manager for all non-maintenance web enhancement projects. Generates efficiencies in web maintenance through systematizing ownership, generating targeted training, and prioritizing editing assistance. Logs and analyzes usage patterns, ticket requests, and general time utilization trends and brainstorm ways to develop efficiency for web editing team. Keeps current with appropriate and potentially beneficial advances in web software and electronic design. Works towards a consistent look and feel across the entire University such that all pages would be recognized as part of one broader website. Curates resources or leverages existing online resources for delivering targeted training and makes recommendations for how BEST to guide people to solve technical issues. Ensures compliance with Campus Security, ADA standards and accessibility concerns for all users and inform all editors on respective responsibilities. Liaises with technical staff within University System as needed and to ensure consistency and compliance. Creates and maintains content as requested. Ensures all maintenance and ticket requests maintain consistency in look and feel across the entire University, including all campuses. Performs other related duties and participate in special projects as assigned. 
</div>
<div>Physical Condition</div>
<div>.
</div><div>Experience</div>
<div>Experience with content management systems required. 

</div>
<div>Knowledge</div>
<div>Must have knowledge of web accessibility standards and guidelines, an understanding of version control systems (e.g., Git) and knowledge of back-end technologies ( e.g., PHP). Must be proficient in web development technologies such as HTML, CSS, and JavaScript. 
</div>
<div>Education</div>
<div>College/vocational/technical training with a concentration in computer science, graphic design, journalism, English, technical communication or related fields. Bachelor&rsquo;s degree preferred but not required. 
</div>
<div>Additional Requirements</div>
<div>In accordance with Texas Executive Order GA-48 and applicable state or federal law, this position may involve access to, work on, or conducting research involving critical infrastructure as defined by Texas Business &amp; Commerce Code &sect; 117.001(2) (formerly Texas Business &amp; Commerce Code &sect; 113.001(2)). If this position is determined to relate to critical infrastructure, please be advised that it will require periodic reviews and background checks after hiring, which will include but are not limited to, criminal history and other security-related screenings that will continue for the duration of your employment in that position. Employment is contingent upon the successful completion of these checks.
Must be able to perform detailed work accurately and to work effectively with others. Must be dependable and have a positive attitude towards the work environment. Requires good verbal and written communication skills as well as keyboarding skills. Strong skills in planning organization, active listening and attention to details; ability to take initiative, multi-task and work cross-functionally. * Must be available some nights and weekends. Must periodically serve on a standby or on-call basis. 
</div>
<div>Standard Requirements</div>
<div>Requires the ability to maintain positive working relationships with students, faculty, staff, and the community. Must adhere to University&rsquo;s core values: People-Centered, Community, Integrity, Visionary, and Connections, per the MSU Texas Values Journey. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements. Regular reliable attendance is required.
This position is designated as security sensitive (Mod) and requires a criminal background check. Position is designated as a Responsible Employee as outlined by Title IX. May serve as Campus Security Authority as outlined by the Clery Act.
</div></div><div>All qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. 
To Apply:
Submit a state of Texas application, cover letter, resume and list of three references to the Human Resources Department: E-mail: human.resources@msutexas.edu 
Midwestern State University
Human Resources Department
3410 Taft Boulevard
Wichita Falls, TX 76308
Phone: 940-397-4221
Fax:940-397-4780</div></div></div></div></div>

Web Specialist

Collabrains PVT LTD

Job Title: Content Specialist | Beginner to Intermediate Level | Full-Time | On-SiteBrand Republic is looking for a creative and detail-oriented Content Specialist with a passion for writing and SEO. If you enjoy crafting engaging content, optimizing websites for search engines, and staying updated with the latest digital marketing trends, we'd love to hear from you.Key Responsibilities<ul><li>Write high-quality, SEO-optimized content for websites, blogs, landing pages, social media, and marketing campaigns.</li><li>Conduct keyword research and implement on-page SEO best practices to improve search engine rankings.</li><li>Create engaging website, blog articles, product descriptions, and marketing content aligned with the brand voice.</li><li>Develop content calendars and assist in planning content strategies for multiple digital platforms.</li><li>Optimize existing content to improve organic traffic, search visibility, and user engagement.</li><li>Collaborate with the design and marketing teams to create compelling and impactful digital content.</li><li>Proofread and edit content to ensure clarity, accuracy, consistency, and grammatical correctness.</li><li>Research industry trends, competitors, and audience preferences to create relevant and valuable content.</li><li>Stay updated with SEO trends, search engine algorithm updates, and content marketing best practices.</li></ul>Requirements<ul><li>Beginner to intermediate level experience in content writing, copywriting, or SEO.</li><li>Strong command of written English with excellent grammar, editing, and proofreading skills.</li><li>Basic understanding of SEO principles, keyword research, and on-page optimization techniques.</li><li>Familiarity with tools such as Google Docs, Grammarly, Google Search Console, Google Analytics, Ahrefs, SEMrush, or similar tools is a plus.</li><li>Ability to conduct research and simplify complex topics into engaging, reader-friendly content.</li><li>Ability to work in a fast pace environment, manage multiple tasks and meet deadlines.</li></ul>What You'll Gain<ul><li>Professional learning and growth opportunities.</li><li>Hands-on experience with real-world SEO and content marketing projects.</li><li>Collaborative and supportive work environment.</li><li>Career progression based on performance.</li><li>Opportunity to work on diverse branding and digital marketing projects.</li></ul>Pay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Content Specialist| Full-Time | On-Site

Thread

<div>Agency Overview:

thread assists families in finding affordable, high-quality child care that meets their needs. We provide professional development, technical assistance, and financial support to early childhood educators and programs to ensure they are preparing children for lifelong success. By collaborating with communities and businesses, we work to achieve positive outcomes for families and young children through increased access to affordable, high-quality child care. We undertake research and advocate for child care policies. This work is guided by our core values of empowerment, access, child care professionalism, children&rsquo;s rights, and entrepreneurial incubator. 
Specific Responsibilities:

The Content &amp; Communications Specialist develops and manages engaging, audience-centered content that advances thread&rsquo;s mission. This position leads content creation across digital and print channels, manages social media and email marketing, maintains the content calendar, and supports storytelling initiatives that elevate the voices of families, early educators, partners, and communities. Working closely with program staff and the Marketing &amp; Communications Director, this position ensures communications are timely, compelling, accessible, and aligned with organizational goals, brand standards, and strategic priorities. 

<div>
<ul><li>Develops, writes, edits, and publishes original content for thread blogs, newsletters, web pages, marketing materials, and other organizational communications.</li></ul>
<ul><li>Manages thread&rsquo;s social media platforms (Facebook, Instagram, X, LinkedIn) by creating content, scheduling posts, engaging audiences, and monitoring platform performance.</li></ul>
<ul><li>Monitors social media trends, audience engagement, and local, state and national child care news to identify opportunities for timely, relevant communications.</li></ul>
<ul><li>Plans, develops and executes email marketing campaigns, including writing content, building emails, managing audience segmentation, and tracking campaign performance.</li></ul>
<ul><li>Leads storytelling initiatives by identifying, interviewing, and developing stories that showcase the impact of thread&rsquo;s 
work through the experiences of families, early childhood educators, partners, programs, and communities.</li></ul>
<ul><li>Writes compelling copy for integrated marketing campaigns that support organizational initiatives, events, advocacy efforts, fundraising, recruitment, and program outreach.</li></ul>
<ul><li>Writes, edits, and distributes press releases, media advisories, and other public relations materials to promote thread initiatives, events, announcements, partnerships, and accomplishments.</li></ul>
<ul><li>Maintains and updates media contact lists and supports media outreach efforts to strengthen relationships with news outlets and community partners.</li></ul>
<ul><li>Develops content for internal communications. including staff announcements, organizational updates, and other employee communications.</li></ul>
<ul><li>Maintains and updates website content to ensure information is accurate, current, accessible, and aligned with organizational messaging and branding standards.</li></ul>
<ul><li>Develops and manages the organizational editorial calendar to coordinate content across communication channels and ensure timely execution of campaigns, initiatives, and organizational priorities.</li></ul>
<ul><li>Collaborates with internal teams to gather content, identify communication opportunities, and ensure messaging is accurate, consistent, and audience-focused across all platforms.</li></ul>
<ul><li>Serves as a steward of the thread brand by supporting implementation of the Brand Guide and ensuring consistent application of the organization's voice, messaging, and visual identity across all communications.</li></ul>
<ul><li>Assists with photography, videography, and collection of visual content for use across marketing and communication channels, coordinating with staff, partners, and external vendors as needed.</li></ul>
<ul><li>Represents thread 
at community events, conferences, and outreach activities by staffing exhibit booths, creating live or event-related content, and promoting organizational programs and services.</li></ul>
<ul><li>Performs other related duties as assigned.</li></ul></div> 


Qualifications:
<div><ul><li>Bachelor's degree in Marketing, Communications, Journalism, Public Relations, English, or a related field; or an equivalent combination of education and relevant experience.</li></ul>
<ul><li>Professional experience in content marketing, communications, graphic design, public relations, fundraising, or a related field.</li></ul>
<ul><li>Demonstrated experience writing and editing content for multiple audiences and communication channels.</li></ul>
<ul><li>Experience managing organizational social media platforms and developing engaging digital content.</li></ul>
<ul><li>Previous experience working with marketing software, including MS Office, InDesign, website CMS, and social media tools.</li></ul>
<ul><li>Strong interviewing, storytelling, and editorial skills with the ability to translate complex information into clear, compelling content.</li></ul>
<ul><li>Proficiency with Microsoft Office 365 and familiarity with digital collaboration tools.</li></ul>
<ul><li>Excellent written and verbal communication skills, including technical writing, with exceptional attention to detail, grammar, spelling, and proofreading.</li></ul>
<ul><li>Familiarity with accessibility standards for digital communications (ADA/WCAG).</li></ul>
<ul><li>Ability to manage multiple projects simultaneously, prioritize competing deadlines, and work independently in a fast-paced environment.</li></ul>
<ul><li>Current driver&rsquo;s license required; Alaska driver&rsquo;s license preferred.</li></ul>
<ul><li>Must pass background check.</li></ul></div> 


Key Competencies:
<div>
<ul><li>Passion and commitment to thread&rsquo;s mission and the importance of early childhood education.</li></ul>
<ul><li>Knowledge of early care and education programs and services, and community collaboration initiatives preferred.</li></ul>
<ul><li>Plans, prioritizes, and manages multiple projects simultaneously while meeting deadlines and maintaining high-quality work.</li></ul>
<ul><li>Ability to communicate effectively with a diverse group of providers, parents, staff, and members of the community.</li></ul>
<ul><li>Ability to effectively facilitate and lead stakeholders to achieve goals.</li></ul>
<ul><li>Ability to work a varied schedule based on department needs.</li></ul>
<ul><li>Responds effectively to changing priorities, emerging opportunities, and evolving communication needs while maintaining quality and professionalism.</li></ul>
<ul><li>Strong interpersonal skills required.</li></ul>
<ul><li>Strong analytical skills and attention to detail.</li></ul>
<ul><li>Ability to use database systems and general office programs including Microsoft Word, Excel, Access, PowerPoint, and Outlook. Experience with Salesforce preferred.</li></ul></div> 


Physical Requirements &amp; Working Conditions
<ul>
<li>Prolonged periods of sitting and working at a computer.</li>
<li>Frequent use of hands and fingers to operate a computer, telephone, and other office equipment.</li>
<li>Ability to communicate effectively in person, by telephone, and electronically.</li>
<li>Occasional travel for meetings, trainings, or other organizational activities.</li>
<li>Occasional evening or weekend work as needed.</li>
<li>Ability to lift, carry, and transport event materials and displays weighing up to 40 pounds.</li>
<li>Ability to set up and dismantle booths, displays, signage, and promotional materials for events.</li>
<li>Ability to stand and walk for extended periods during conferences, community events, and outreach activities.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 
Schedule and Compensation:

Position Hours: Monday-Friday, 9am-5pm, occasional evenings and weekends required.

Location: In Alaska &ndash; Anchorage, Juneau or Fairbanks preferred

Position Type: Full Time, 40 hours/week

Classification: Exempt, Permanent

Supervisor: Marketing &amp; Communications Director

Supervises: None

Starting Compensation Range: $60,000 - $63,000 annual salary

Full Time Benefits: 20 days of leave (starting), paid holidays, 403b match, High-Deductible Health Plan with HSA option (employer contributes to HSA), Dental, Vision and Life. All premiums covered 100% for employee&rsquo;s health, dental, vision and life. Free thread services.</div>

Content Specialist

Definable Solutions

Definable Solutions is looking for our next Training Content Specialist to join a fully remote team working to help public sector organizations make informed, confident decisions through the effective use of data. By turning complex information into clear, meaningful insights, we help leaders drive measurable growth and deliver lasting, positive outcomes for the communities they serve.The Training Content Specialist is responsible for the design, development, and maintenance of customer-facing training content and educational resources across Definable Solutions' product portfolio. Building the written guides, video content, knowledge base articles, certification materials, and training resources that customers and internal teams rely on every day, the Training Content Specialist is a builder &mdash; turning product knowledge and customer insight into practical, accessible, and scalable learning experiences.CORE RESPONSIBILITIESContent Creation &amp; Maintenance<ul><li>Design, develop, and maintain customer-facing training content across all products and user roles &mdash; including written guides, step-by-step tutorials, videos, presentations, and other materials.</li><li>Build and manage Help Center content, such as knowledge base articles, that help customers find answers independently &mdash; reducing repetitive support volume and improving self-service capability</li><li>Create and maintain certification and credentialing materials &mdash; including assessments, completion criteria, and supporting study resources</li><li>Develop supporting materials for webinars, workshops, and scalable training sessions facilitated by CSMs (i.e. 1-to-many, customer sessions, etc.)</li><li>Maintain content accuracy and currency &mdash; updating existing materials promptly when products change, features release, or workflows evolve.</li></ul>Release Communication &amp; Adoption Content<ul><li>Support the translation of product updates and release information into customer-facing adoption content &mdash; working with the Director of Enablement to produce materials that help customers understand practical impact and usage opportunities</li><li>Develop feature adoption guides, release notes for customers, and usage tips that make new functionality accessible and actionable for district users</li><li>Maintain a content production calendar aligned to the product release schedule and enablement program calendar</li><li>Periodically participate in and facilitate 1-to-many training sessions</li></ul>Internal Enablement Content<ul><li>Develop internal training content for Customer Success and Helpdesk teams &mdash; including product knowledge updates, positioning guides, and onboarding materials for new team members</li><li>Support CSM enablement and certification programs with content and assessment materials</li><li>Build and maintain internal reference resources that keep customer-facing teams current on product capabilities, workflows, and positioning</li></ul>Content Quality &amp; Governance<ul><li>Maintain consistent quality, tone, and accuracy standards across all enablement content &mdash; applying defined templates, style guidelines, and review processes</li><li>Conduct regular content audits to identify outdated, inaccurate, or missing materials across the knowledge base and training library</li><li>Organize and structure content for discoverability &mdash; ensuring customers and internal teams can find what they need efficiently</li><li>Collaborate with Product Specialists and CSMs to incorporate accurate product knowledge and real customer workflow context into training materials</li></ul>KEY COMPETENCIES<ul><li>Content Craft Writes clearly and accessibly for non-technical audiences. Knows how to simplify complex platform concepts without losing accuracy.</li><li>Creative Acumen Applies basic design, layout, color and graphic elements to elevate the visual appeal and engagement of all collateral.</li><li>Technical Agility: Tech-savvy across diverse written, visual, and video production platforms; naturally adaptable and quick to master new digital ecosystems.</li><li>Attention to Detail Catches inconsistencies, outdated information, and accuracy gaps before they reach customers. Holds content to a high standard consistently.</li><li>Product Curiosity Builds genuine platform knowledge &mdash; not just documentation of what exists, but understanding of how and why customers use it.</li><li>Organizational Habits Manages a content library with discipline &mdash; tracking what exists, what needs updating, and what is missing across a growing product portfolio.</li><li>Collaborative Production Works effectively with CSMs, Product Specialists, and the Director of Enablement to gather accurate input and incorporate feedback without losing momentum.</li><li>Scalability Mindset Builds content that can serve many customers at once &mdash; prioritizing reusable, evergreen resources over one-off custom materials.</li></ul>REQUIREMENTS<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Education, Communications, Marketing, Instructional Design, or related field</li><li>2+ years creating training, educational, or technical content</li><li>Strong written communication and content development skills</li><li>Experience creating documentation, guides, videos, or learning materials</li><li>Experience with content creation software (i.e. Google Suite, Microsoft Office, Canva, Adobe, or similar etc.)</li><li>Strong listening, speaking and presentation skills (preferred)</li><li>Experience with learning management systems or knowledge bases (preferred)</li><li>Education technology experience (preferred)</li></ul>Pay: $55,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Remote

Training Content Specialist

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