web support engineer

DXC Technology

<div>
 
 Job Description
 
 
 
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Issue Investigation &amp; Resolution
 </li>
 <li>
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications
 </li>
 <li>
 Reproduce issues in test/staging environments to identify bugs or misconfigurations
 </li>
 <li>
 Conduct detailed log analysis, SQL/database checks, and API validation
 </li>
 <li>
 Classify and prioritize incidents based on severity and business impact
 </li>
 <li>
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings
 </li>
 <li>
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews
 </li>
 <li>
 Communicate with business users or clients to gather additional information when needed
 </li>
 <li>
 Provide workarounds or solutions while permanent fixes are being developed
 </li>
 <li>
 Maintain knowledge base and support documentation
 </li>
 <li>
 Prepare scripts or SQL queries to validate data or resolve issues
 </li>
 <li>
 Perform basic configuration changes or updates in non-production environments
 </li>
 <li>
 Conduct release verification and smoke testing after deployments
 </li>
 <li>
 Analyze recurring issues to suggest long-term fixes or enhancements
 </li>
 <li>
 Provide feedback to development/QA teams to improve application stability and usability
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong understanding of various technologies (Java, .net and visual basic)
 </li>
 <li>
 Experience with web application architectures (e.g., client/server, REST APIs)
 </li>
 <li>
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
 </li>
 <li>
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and documentation abilities
 </li>
 <li>
 Ability to work independently and under pressure
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

L2 Support Engineer - Web Applications

Fanatics, Inc

<div>Overview

As a Staff Backend Engineer at Fanatics Betting &amp; Gaming (FBG), you are the architectural owner of the backend systems that power our iCasino experiences across mobile and web. You combine deep backend expertise with technical leadership&mdash;designing scalable, high-performance services and APIs that enable seamless, low-latency mobile experiences. 


You&rsquo;ll define the technical direction for backend architecture, guide engineers through complex design decisions, and collaborate closely with mobile, KMP, and web (TypeScript/React) teams to deliver cohesive, high-quality experiences. Your leadership balances rapid delivery with long-term platform health, fostering a culture of excellence, accountability, and innovation across teams. 


We power the iCasino experiences across the Fanatics Sportsbook &amp; Casino App, Standalone Casino App, and Casino Desktop website, leveraging Kotlin Multiplatform, Spring Boot, Java, React, and TypeScript. Our ambition is to build the top online casino in the U.S.&mdash;delivering experiences that are fun, dynamic, and technically world-class. 


Responsibilities
<ul>
<li>Own and evolve the backend architecture that powers iCasino experiences across mobile and web, ensuring scalability, performance, and reliability.</li>
<li>Design and implement distributed systems in Java and Spring Boot, building robust APIs and services that support cross-platform functionality.</li>
<li>Collaborate with KMP and mobile engineers to shape backend capabilities that deliver consistent, performant experiences across iOS and Android.</li>
<li>Partner with web engineers working in TypeScript and React to create efficient, well-structured integrations that enhance frontend agility and performance.</li>
<li>Lead large-scale technical initiatives, from architectural modernization to platform refactors and system integrations.</li>
<li>Drive backend and API best practices, establishing clear patterns for security, observability, and operational excellence.</li>
<li>Mentor and coach engineers, developing technical leaders and fostering a growth-oriented, collaborative culture.</li>
<li>Contribute to cross-functional strategy, aligning technical design with business goals and product priorities.</li>
<li>Lead architecture reviews, postmortems, and design sessions, ensuring continuous improvement and shared learning.</li>
<li>Stay ahead of emerging technologies, advocating for pragmatic adoption that strengthens our platform.</li>
<li>Be open to occasional travel to Fanatics offices or industry events for team planning, collaboration, and relationship-building.</li></ul> 


Required Qualifications
<ul>
<li>7+ years of professional software engineering experience, with deep expertise in Java and Spring Boot.</li>
<li>Proven ability to design and evolve high-scale, low-latency distributed systems with clear API contracts.</li>
<li>Strong understanding of web technologies&mdash;especially TypeScript and React&mdash;with the ability to partner effectively across the full stack.</li>
<li>Demonstrated experience leading architecture design and technical direction for backend platforms or complex products.</li>
<li>Deep understanding of performance, scalability, and maintainability tradeoffs in backend systems.</li>
<li>Skilled at mentoring engineers, driving technical alignment, and influencing cross-team architecture decisions.</li>
<li>Strong communicator who can articulate technical strategies across engineering, product, and leadership audiences.</li>
<li>Comfortable in fast-paced environments with a bias toward iteration, learning, and continuous improvement.</li></ul> 


Preferred Qualifications
<ul>
<li>Experience with AWS or other cloud platforms, including deployment automation and observability tooling (Datadog, Grafana, CloudWatch).</li>
<li>Familiarity with Kotlin Multiplatform and shared business logic across mobile and web clients.</li>
<li>Experience with Kubernetes and modern DevOps practices.</li>
<li>Exposure to event-driven architectures or message streaming systems (Kafka).</li>
<li>Proven ability to lead cross-functional initiatives, establish best practices, or modernize legacy systems.</li>
<li>Passion for developer experience, clean API design, and elegant, maintainable systems.</li></ul> 


We know not every candidate will check every box&mdash;and that&rsquo;s okay. If you&rsquo;re excited about owning the backend architecture that powers Fanatics&rsquo; iCasino experiences, passionate about full-stack collaboration (Java, KMP, React, TypeScript), and eager to help shape the future of our platform, we&rsquo;d love to hear from you. 


We value technical excellence, leadership through influence, and a growth mindset just as much as specific tool experience.

The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. *Salary range is listed in USD; actual salary will vary based on location. *Salary Range: $144,000 - $282,000 per year (actual salary will be determined in part by a successful candidate&rsquo;s geographic location). In addition to base salary, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, and more. We&rsquo;ll also give you $700 to set up your home office!</div>

Staff Backend Engineer

Zapegg Tax Consultant

<div>At Zapegg Tax Consultant, we understand the importance of technology in delivering seamless tax and financial services. We are seeking a skilled and proactive IT Support Engineer to join our Dubai office. The ideal candidate will ensure the smooth functioning of all IT systems, provide technical support to staff, and maintain the company&rsquo;s technological efficiency.

Key Responsibilities:
<ul>
<li>Provide first and second-level technical support to employees and resolve hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li>
<li>Monitor and maintain company networks, servers, and data backups to ensure uninterrupted operations.</li>
<li>Manage software updates, antivirus protection, and IT security compliance.</li>
<li>Troubleshoot system errors and collaborate with vendors for specialized support.</li>
<li>Set up new user accounts and manage access permissions in line with IT policies.</li>
<li>Support internal IT projects such as system upgrades, migrations, and new technology integrations.</li>
<li>Maintain detailed documentation of IT procedures, incidents, and inventory.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience as an IT Support Engineer or similar role.</li>
<li>Strong knowledge of Windows operating systems, MS Office 365, and networking fundamentals.</li>
<li>Familiarity with cloud-based services, data security practices, and troubleshooting tools.</li>
<li>Excellent problem-solving, communication, and multitasking skills.</li>
<li>Ability to work independently and prioritize tasks efficiently.</li>
</ul>
At Zapegg Tax Consultant, we value innovation, reliability, and teamwork. Joining our Dubai office as an IT Support Engineer gives you the opportunity to contribute to a professional environment where technology drives accuracy and client satisfaction.</div>

IT Support Engineer

Noorka

<div>At Noorka Logistics, technology plays a vital role in ensuring efficient and seamless business operations. We are looking for a skilled and proactive IT Support Engineer to join our Dubai office, responsible for providing technical support, troubleshooting IT issues, and maintaining network and system performance. This role is ideal for someone with strong problem-solving skills and a passion for delivering reliable IT solutions.

Key Responsibilities:
<ul>
<li>Provide first-level technical support to staff for hardware, software, and network issues.</li>
<li>Install, configure, and maintain computer systems, applications, and peripherals.</li>
<li>Monitor and maintain IT infrastructure, including servers, routers, and backup systems.</li>
<li>Respond promptly to IT support requests and ensure timely resolution.</li>
<li>Assist with setting up new user accounts, email configurations, and access permissions.</li>
<li>Maintain IT documentation, including troubleshooting guides and incident logs.</li>
<li>Support IT security measures, updates, and regular system checks.</li>
<li>Collaborate with vendors and external providers for system upgrades and repairs.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar technical role.</li>
<li>Strong knowledge of Windows/Linux operating systems and networking.</li>
<li>Familiarity with IT security practices and data backup systems.</li>
<li>Excellent troubleshooting, analytical, and communication skills.</li>
<li>Relevant certifications (CompTIA, Microsoft, Cisco) are an advantage.</li>
<li>Ability to work independently and manage multiple IT tasks efficiently.</li>
</ul>
Joining Noorka Logistics as an IT Support Engineer in Dubai provides the chance to play an important role in keeping our IT systems reliable and secure. If you are passionate about technology and eager to contribute to a growing logistics company, we welcome your application.</div>

Convivo Technologies

Position : Field Support IT EngineerLocation : Abu Dhabi, UAEReports : Operation Manager &ndash; Abu DhabiJob descriptionWe are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.Key Responsibilities:<ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul>Requirement:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available for immediate join ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 3 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul>

Field Support IT Engineer

<div>
 
 Job Description
 
 
 
 DXC Technology (NYSE:
 
 DXC
 
 ) is the world&rsquo;s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise,
 
 DXC
 
 Technology serves nearly 6,000 private and public sector clients across 70 countries. The company&rsquo;s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
 
 DXC
 
 Technology is recognized among the best corporate citizens globally. For more information, visit www.
 
 dxc
 
 .technology.
 
 
 
 We Are Currently Looking For
 
 
 
 Onsite Support Engineer
 
 
 
 Job location
 
 : onsite in Riyadh
 
 
 
 Role
 
 
 
 Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to Desktops, Laptops, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support in infrastructure services, responding to issues and assisting in tasks
 </li>
 <li>
 Support the development of infrastructure documentation, including incident logs and records
 </li>
 <li>
 Proficient knowledge and understanding of Desktop software and hardware technologies
 </li>
 <li>
 Troubleshooting issues on Windows Clients (End user machines)
 </li>
 <li>
 Experience with Service management tool
 </li>
 <li>
 Should have good knowledge on EUC tools, remote support tools, MS office and outlook
 </li>
 <li>
 Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
 </li>
 <li>
 Working knowledge of office automation products and computer peripherals, like printers and scanners
 </li>
 <li>
 Excellent problem-solving and multitasking skills
 </li>
 <li>
 Customer-oriented attitude
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent combination of education and experience
 </li>
 <li>
 Typically, 1+ years of relevant work experience
 </li>
 <li>
 Proven experience in infrastructure technology analysis
 </li>
 <li>
 Proficiencies in data analysis and technical knowledge
 </li>
 <li>
 A continuous learner that stays abreast with industry knowledge and technology
 
 
 </li>
 </ul>
 
 Other Qualifications
 
 
 
 <ul>
 <li>
 An advanced degree in a relevant field is a plus
 </li>
 <li>
 Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus"
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

Onsite Support Engineer

<div>Job Description:
DXC Technology (NYSE: DXC) is the world&rsquo;s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company&rsquo;s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
We are currently looking for:
Onsite Support Engineer
Job location: onsite in Riyadh
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to Desktops, Laptops, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
Responsibilities<ul><li>
Provide technical support in infrastructure services, responding to issues and assisting in tasks.</li><li>
Support the development of infrastructure documentation, including incident logs and records.</li><li>
Proficient knowledge and understanding of Desktop software and hardware technologies.</li><li>
Troubleshooting issues on Windows Clients (End user machines)</li><li>
Experience with Service management tool</li><li>
Should have good knowledge on EUC tools, remote support tools, MS office and outlook.</li><li>
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role</li><li>
Working knowledge of office automation products and computer peripherals, like printers and scanners</li><li>
Excellent problem-solving and multitasking skills</li><li>
Customer-oriented attitude.</li></ul>
Basic Qualifications:<ul><li>
Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>
Typically, 1+ years of relevant work experience</li><li>
Proven experience in infrastructure technology analysis</li><li>
Proficiencies in data analysis and technical knowledge</li><li>
A continuous learner that stays abreast with industry knowledge and technology</li></ul>
Other Qualifications:<ul><li>
An advanced degree in a relevant field is a plus</li><li>
Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

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