web support engineer

Mission Cloud

<div><div>As a Senior Cloud Support Engineer you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard while working as part of a global 24x7x365 team.</div><div></div><div><br>
Senior Cloud Support Engineers work four ten hour shifts a week or five eight hour shifts.</div><div></div><div><br>
This position is 100% remote based in India.</div><div></div><div><b><br>
Responsibilities</b></div><br>
<div></div><ul><li>
Lead advance troubleshooting and provide guidance on AWS environments, ensuring optimal cloud performance and security for Mission Cloud customers through Mission&rsquo;s support ticket platform</li><li>
Independently manage and resolve complex customer-facing cases related to AWS Services and leverage AWS expertise to guide customers on how to troubleshoot, make changes to, or setup AWS resources</li><li>
Act as a senior escalation point for AWS support and resolve cases in house, where possible, to provide an excellent customer experience</li><li>
Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case</li><li>
Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases</li><li>
Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience</li><li>
Work a shift schedule to provide 24x7 support</li><li>
Maintain knowledge of current AWS services</li><li>
Provide an excellent customer experience in every customer interaction</li><li>
Train and mentor junior engineers, building and iterating through existing technical documentation to further enable entry level engineers</li><li>
Participate in interview process for new team members</li></ul><div></div><div><b><br>
Requirements</b></div><br>
<div></div><ul><li>
Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch</li><li>
Experience communicating directly with customers over phone and chat in English</li><li>
Ability to be adaptable and think critically in customer situations</li><li>
Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC</li><li>
Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions</li><li>
Understanding of web server applications and the administration of web application environments</li><li>
Working knowledge of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET Core | Open-source web framework for .NET )</li><li>
Ability to understand and troubleshoot database issues for both RDS and NoSQL databases</li><li>
Understand how to identify problematic queries using tools such as RDS performance insights</li><li>
Ability to understand containerization solutions (infrastructure, pipelines, automation) using tools such as Docker (Dockerfiles, ECS, ECS Fargate) or Kubernetes (manifests, Helm and deployment tooling, KOPS, EKS, or Fargate)</li><li>
Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation</li><li>
Ability to work a flexible schedule, including nights, weekends, and holidays</li><li>
Experience working as System Administrator (Linux and Windows) preferred</li><li>
AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred</li></ul><div></div><div><b><br>
Commitment to Diversity and Inclusion</b></div><div></div><div><br>
We are committed to diversity and inclusion. We value every individual&rsquo;s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one&rsquo;s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates.</div><div></div><div><br>
Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.</div><div></div><div><b><br>
About Mission Cloud</b></div><div></div><div><br>
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.</div><div>
Mission Cloud&rsquo;s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.</div></div><div></div>

AWS Cloud Support Engineer [India]

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>490014
</div></div><div><div><b>Posted since
</b></div><div>29-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Internal Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Student (Not Yet Graduated)
</div></div><div><div><b>Job type
</b></div><div>Part-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Fixed Term
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><div><p>We are seeking a <b>Part-time Technical Support Engineer</b> to join our team in <b>Smart Infrastruture Buildings</b> unit at the Kartal/İstanbul campus, serving OEM customers in the heating and combustion sector across T&uuml;rkiye.</p><p>
The ideal candidate will support the commissioning of boilers, burners, and other related products within our portfolio. While this position is primarily based in Kartal, occasional changes in location may occur depending on customer activities. Field and factory visits are also expected as part of the role.</p><p></p><p><b>
What part will you play?</b></p><ul><li>
Respond proactively to customer requests and resolve issues efficiently and effectively.</li><li>
Provide prompt communication and deliver solutions to meet customer needs.</li><li>
Prepare clear documentation and presentation materials to demonstrate processes and solutions.</li><li>
Assist in training customers based on support requests and product knowledge.</li><li>
Maintain high standards of quality and well-documented business delivery.</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li>
Currently a 3rd-year undergraduate student in Mechanical Engineering (Heat &amp; Process specialization is a plus).</li><li>
Available to work 2.5&ndash;3 days per week.</li><li>
Strong command of English (mandatory).</li><li>
Knowledge of HVAC products is an advantage.</li><li>
Motivation to learn and adapt to evolving technologies and processes.</li><li>
Passionate about learning and sharing knowledge.</li><li>
Strong willingness to learn and help others grow.</li></ul><p>
Desired Soft Skills</p><ul><li>
Excellent interpersonal communication, problem-solving, and analytical skills.</li><li>
Strong self-organization and ability to work independently while managing time effectively.</li><li>
Collaborative team player with a positive, proactive attitude.</li><li>
Committed to delivering quality-oriented, well-documented work.</li><li>
Comfortable interpreting and understanding unfamiliar concepts.</li><li>
Strong willingness and ability to learn, especially about evolving AI trends and related technologies.</li></ul><p></p><p>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality.
</p><p>As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p></div></div></div></div></div></div></div><div></div>

Part Time Working Student (Technical Support Engineer)

Noorka

<div><p>Noorka Logistics is seeking a skilled and proactive <b>IT Support Engineer</b> to join our team in <b>Dubai</b>. This role is essential in ensuring the smooth operation of IT systems and providing reliable technical support to employees across the organization in a fast-paced logistics environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide first-level and second-level technical support for hardware, software, and network issues.</li>
<li>Install, configure, and maintain computer systems, printers, and related IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems in a timely manner.</li>
<li>Assist users with IT-related queries, ensuring minimal downtime and efficient solutions.</li>
<li>Maintain IT documentation, user manuals, and asset records.</li>
<li>Support network connectivity, email systems, and basic server administration tasks.</li>
<li>Coordinate with external vendors and service providers when required.</li>
<li>Ensure data security, backups, and compliance with company IT policies.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Diploma or bachelor&rsquo;s degree in Information Technology or a related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar technical role.</li>
<li>Good knowledge of operating systems, networking fundamentals, and troubleshooting techniques.</li>
<li>Strong problem-solving skills and the ability to work independently.</li>
<li>Excellent communication skills and a customer-focused attitude.</li>
</ul>
<p>Joining Noorka Logistics in <b>Dubai</b> as an <b>IT Support Engineer</b> offers an excellent opportunity to grow your technical expertise while supporting critical business operations. If you are dependable, technically proficient, and eager to contribute to a growing logistics company, we encourage you to apply.</p></div>

IT Support Engineer

Trustbend Logistics

<div><p>Trustbend Packers &amp; Movers is looking for a skilled and proactive <b>IT Support Engineer</b> to join our team in <b>Dubai</b>. This role is essential in ensuring the smooth operation of IT systems and providing reliable technical support to support daily business and logistics activities.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and other IT equipment.</li>
<li>Troubleshoot system, network, and connectivity problems efficiently.</li>
<li>Maintain user accounts, access rights, and data security protocols.</li>
<li>Support email systems, office applications, and business software.</li>
<li>Perform regular system updates, backups, and preventive maintenance.</li>
<li>Coordinate with external vendors and service providers when required.</li>
<li>Maintain IT documentation and report recurring technical issues.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology or a related field.</li>
<li>Proven experience as an IT Support Engineer or similar role.</li>
<li>Strong knowledge of Windows OS, networking basics, and office IT systems.</li>
<li>Good problem-solving, communication, and time-management skills.</li>
<li>Ability to work independently and support multiple users in a fast-paced environment.</li>
</ul>
<p>The <b>IT Support Engineer</b> position at Trustbend Packers &amp; Movers in <b>Dubai</b> offers an opportunity to work in a dynamic logistics company where technology plays a key role. This role is ideal for professionals who are dependable, technically strong, and eager to contribute to efficient and secure IT operations.</p></div>

Hosuk Travel

<div><p>Hosuk Travels, a customer-focused travel management company in <b>Riyadh</b>, is seeking a skilled and dependable <b>IT Support Engineer</b> to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
<p>At <b>Hosuk Travels</b> in Riyadh, the <b>IT Support Engineer</b> plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</p></div>

BN Catering

<p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and proactive <b>IT Support Engineer</b> to oversee the design, implementation, and support of our IT infrastructure. The ideal candidate will handle systems administration, network security, virtualization, email services, firewall management, and CCTV systems across the organization.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and maintain Windows servers.</li><li>Set up, manage, and maintain <b>VMware ESXi</b> virtual infrastructure and virtual machines.</li><li>Knowledge <b>FortiGate firewalls</b>, including VPN tunnels, access rules, and network security policies.</li><li>Knowledge on POP3 Emails.</li><li>Configure and maintain <b>CCTV systems</b>, including DVR/NVR setup, IP camera management, remote access, and storage planning.</li><li>Knowledge Active Directory, DNS, DHCP, and Group Policy.</li><li>Monitor and optimize network performance; troubleshoot hardware/software issues.</li><li>Perform system updates, patching, and antivirus management.</li><li>Ensure backup and disaster recovery plans are implemented and tested regularly.</li><li>Provide technical support and troubleshooting to staff across departments.</li><li>Maintain IT documentation and system records.</li><li>Track IT assets and maintain inventory control.</li><li>Coordinate with external vendors for procurement and service support.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Bachelor's degree in Computer Science, IT, or related field.</li><li>Minimum 3 years of hands-on IT Support experience.</li></ul><p><b>Preferred Qualities:</b></p><ul><li>Strong problem-solving and diagnostic skills.</li><li>Excellent communication and teamwork.</li><li>Attention to detail and documentation habits.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li></ul><p><b>How to Apply:</b></p><p>Send your resume and cover letter to: [<b>recruitment@bn-kw.com</b>]<br/>Subject: <b>IT Support Engineer Application &ndash; [Your Name]</b></p><p>Job Type: Full-time</p><p>Pay: KD300.000 - KD350.000 per month</p><p>Experience:</p><ul><li>WINDOWS SERVERS: 3 years (Required)</li><li>IT Support: 3 years (Required)</li></ul>

Living Stones Group

<div>
 <p>
  <strong>
   IT Support Engineer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Highlight:
  </strong>
  The IT Support Engineer (L1) holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries and regions. LSG is a global company that supports clients with remote and on-prem solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hours:
  </strong>
  This position is a full-time 40-hour per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Main Responsibilities for this Position:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. &nbsp;
  </li>
  <li>
   Maintains and administers computer networks and related computing environments. &nbsp;
  </li>
  <li>
   Has Hands-on experience in networking, routing, and switching. &nbsp;
  </li>
  <li>
   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and    other systems. &nbsp;
  </li>
  <li>
   Manage file servers and printer servers. &nbsp;
  </li>
  <li>
   Manage hardware and software assets. &nbsp;
  </li>
  <li>
   Ability to create accurate network diagrams and documentation for designing and planning network communication systems. &nbsp;
  </li>
  <li>
   Handling Outlook and mailbox-related issues &nbsp;
  </li>
  <li>
   Walk customers through installing applications and computer peripherals. &nbsp;
  </li>
  <li>
   Ask targeted questions to diagnose problems. &nbsp;
  </li>
  <li>
   Conduct remote troubleshooting. &nbsp;
  </li>
  <li>
   Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role &nbsp;
  </li>
  <li>
   Hands-on experience with Windows/Linux OS environments
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Language Skills:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Fluent and competent on a professional level, both verbally and written, in Arabic and English.
  </li>
 </ul>
 <p>
  &nbsp;&nbsp;
 </p>
 <p>
  <strong>
   <u>
    Requirements:
   </u>
  </strong>
  <u>
   &nbsp;
  </u>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   <span>
    Very good internet connectivity from remote work location.
   </span>
  </li>
  <li>
   <span>
    Degree in computer science or information technology.
   </span>
  </li>
  <li>
   <span>
    CCNA certification is required. Microsoft, Linux, or Cisco certifications are advantageous. &nbsp; &nbsp;
   </span>
  </li>
  <li>
   <span>
    Prior experience in tech support, desktop support, or a similar role. &nbsp;
   </span>
  </li>
  <li>
   <span>
    Proficiency in the following areas of technical support:
   </span>
  </li>
 </ul>
 <p>
  <span>
   -Microsoft 365, including Outlook, SharePoint, OneDrive, Security and MFA.
  </span>
 </p>
 <p>
  <span>
   -Windows/Mac and desktop support proficiency
  </span>
 </p>
 <p>
  <span>
   -Remote desktop applications and help desk software.
  </span>
 </p>
 <p>
  <span>
   -Active Directory (AD) and Identity
  </span>
 </p>
 <p>
  <span>
   -Networking and connectivity
  </span>
 </p>
 <p>
  <span>
   -MSP tools and methodology
  </span>
 </p>
 <ul>
  <li>
   <span>
    Attention to detail and ability to follow standard operating procedures (SOP) with good documentation and problem-solving skills. &nbsp;
   </span>
  </li>
  <li>
   <span>
    Excellent interpersonal skills. &nbsp;
   </span>
  </li>
  <li>
   Communication Skills: Ability to communicate technical information clearly, written and verbally, to non-technical stakeholders and collaborate effectively with team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Physical Ability:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please submit CV or submit questions to: people@livingstones.group
 </p>
</div>


IT Support Engineer (L1)

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