web support engineer

AllStars-IT

<div></div><div><div><div><h1 class="jobSectionHeader"><b>Support Engineer</b></h1>
</div><div><div><div><div>Level</div>
</div><div>Middle</div>
</div><div><div><div>Department</div>
</div><div>Support</div>
</div><div><div><div>Type</div>
</div><div>Full Time</div>
</div><div><div><div>Project</div>
</div><div>NDA</div>
</div></div></div><div><div><div>Locations:</div>
<div><div><div>Remote</div>
</div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Posted on:</div>
<div>July 31, 2026</div>
</div><div><div>Job ID:</div>
<div>89gKib</div>
</div></div></div><div><h3 class="jobSectionHeader"><b>About the Company</b></h3>
<div>Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
<br>
<br>
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
</div></div><div><div><h3 class="jobSectionHeader"><b>About the Project</b></h3>
</div><div></div><h3 class="jobSectionHeader"><b>Required skills:</b></h3>
<div><p><b>Must Have</b></p>
<ul><li>1-2 years of work experience, preferably with a SaaS company.</li>
<li>Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk, Jira or other CRM.</li>
<li>Basic knowledge of web technologies and software applications (familiarity with SaaS platforms is a plus).</li>
<li>Excellent communication skills with the ability to explain complex concepts in a clear, user-friendly manner.</li>
<li>Strong problem-solving skills and a proactive approach to resolving customer issues</li>
<li>Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment.</li>
<li>Ability to work in a fast-paced, startup environment with a high level of autonomy.</li>
<li>A customer-first mindset and a passion for delivering a great user experience.</li>
<li>Perfect English.</li>
</ul></div><h3 class="jobSectionHeader"><b>Scope of work:</b></h3>
<div><ul><li>Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.</li>
<li>Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.</li>
<li>Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.</li>
<li>Assist with user onboarding, training, and general inquiries to enhance customer experience.</li>
<li>Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.</li>
<li>Stay up-to-date with product updates, new features, and best practices to effectively support users.</li></ul></div></div></div><div></div>

Support Engineer

Trufla Technology

<div><p><b>Think insurance is boring? Think again.</b></p><p></p><p><br>
Trufla Technology is a multinational Canadian company and the first of its kind &ndash; we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API&rsquo;s, Trufla provides a 360&deg; digital strategy for brokerages and reimagines the way their customers interact with insurance.<br>
</p><p></p><br>
<p><b>Trufla is leading a digital revolution</b> that will transform the insurance industry! We&rsquo;re growing fast, and we&rsquo;re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.<br>
</p><p></p><br>
<p>It&rsquo;s our goal for Trufla to be the <b>BEST place to work</b>. A great corporate culture is one of our top priorities.</p><p></p><p><b><br>
Main Benefits:</b></p><br>
<p></p><ul><li>
Competitive Salary</li><li>
Health Insurance</li><li>
Gym Membership</li><li>
Flexible Working Hours</li><li>
Continuing Education Opportunities</li><li>
Work from home</li><li>
Team Building Activities</li><li>
Milestone celebrations &ndash; work anniversaries, birthday celebrations, etc.</li></ul><p></p><p><b><br>
About You</b></p><p></p><p><br>
As a <b>Client Support Engineer</b>, you are the first point of contact when our clients need help with our products&mdash;and often the person who turns a stressful moment into a &ldquo;wow&rdquo; experience. You lead with empathy, tuning in to how each customer is feeling and what success looks like for them. You enjoy solving problems, investigating technical issues, and helping customers succeed. You are naturally curious and analytical, you thrive on finding the root cause of an issue rather than simply treating the symptoms, and you instinctively reach for AI to work faster and smarter.</p><p>
You understand that great support goes beyond answering tickets&mdash;it means building trust through genuine care, improving internal processes, identifying recurring issues, and contributing to a better product.</p><p>
You'll work closely with Product, Engineering, QA, UX/UI, Implementation, and Customer Success teams to investigate issues, improve workflows, and ensure our clients receive an exceptional experience.</p><p>
We value people who take ownership, enjoy learning new technologies, embrace AI as a core part of how they work, communicate effectively with both technical and non-technical audiences, and are excited to grow their technical expertise. This role offers excellent career growth opportunities into Senior Support, Implementation, QA, Product Management, or Engineering depending on your interests and strengths.</p><p></p><p><b><br>
Job Responsibilities</b></p><br>
<p></p><ul><li>
Use AI&mdash;including Claude and Cursor&mdash;alongside your own investigation to research, troubleshoot, and resolve client-reported issues faster.</li><li>
Reproduce client-reported issues in testing environments whenever possible before escalation.</li><li>
Analyze application behavior, logs, and available system information to identify root causes.</li><li>
Ask targeted questions to quickly understand customer issues through Jira, email, phone, or virtual meetings.</li><li>
Provide prompt, accurate, and empathetic updates that keep clients informed and reassured throughout the resolution process.</li><li>
Follow up with customers to make sure issues are fully resolved and that they leave the interaction feeling genuinely cared for&mdash;not just satisfied.</li><li>
Prioritize multiple client issues while meeting service level expectations (SLAs).</li><li>
Collaborate closely with Product, Engineering, QA, Implementation, and Customer Success teams to resolve customer issues efficiently.</li><li>
Create clear, high-quality bug reports including reproduction steps, expected results, actual behavior, screenshots, logs, and supporting evidence.</li><li>
Properly document investigations and escalate issues that require engineering support.</li><li>
Identify recurring customer issues and proactively recommend long-term improvements.</li><li>
Participate in product planning, testing, and release discussions when appropriate to stay informed about upcoming functionality.</li><li>
Share client feedback and observations that help improve our products and overall customer experience.</li><li>
Create, maintain, and continuously improve internal troubleshooting guides, knowledge base articles, and client-specific technical documentation&mdash;using AI to keep it clear and current.</li><li>
Contribute ideas for process improvements, automation opportunities, and operational efficiencies.</li><li>
Apply AI responsibly and creatively across research, documentation, and everyday support to raise both speed and quality&mdash;and help customers get the most from our AI-powered solutions.</li><li>
Stay current with new technologies and product updates, and share what you learn with the team.</li></ul><p></p><p><b><br>
Job Qualifications</b></p><br>
<p></p><ul><li>
2+ years&rsquo; experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm</li><li><b>
Willing to shift regular work schedule to support clients in various time zones</b></li><li>
Proven track record managing client and internal relationships</li></ul><p></p><p><b><br>
Strong understanding of:</b></p><br>
<p></p><ul><li>
Working with AI day to day&mdash;especially Claude and Cursor&mdash;to investigate issues, research solutions, and draft clear customer communication</li><li>
Writing effective prompts, and knowing when to lean on AI versus dig in yourself</li><li>
Supporting customers who use our AI-powered solutions and explaining them in plain language</li><li>
General technical aptitude and genuine curiosity about how software works</li><li>
Comfort getting hands-on with web technologies, APIs, and databases&mdash;or the drive to build that fluency quickly</li><li>
Familiarity with HTML/CSS, JavaScript, SQL, REST APIs, and browser developer tools is a plus, not a must</li></ul><p></p><p><b><br>
Experience with:</b></p><ul><li>
Jira</li><li>
API testing tools (Postman or similar)</li><li>
Linux Operating System</li><li>
Docker Containers</li><li>
Git Version Control</li><li>
CI/CD concepts (GitLab or GitHub)</li><li>
Apple Developer Program</li><li>
Google Play Console</li></ul><p></p><p><b><br>
Nice to Have</b></p><ul><li>
Python</li><li>
Django</li><li>
React</li><li>
Node.js</li><li>
Angular</li><li>
Shell Scripting</li></ul><p><b>
</b></p><p><b>Values &amp; Competencies</b></p><ul><li>
Analytical problem solver with strong attention to detail.</li><li>
Customer-first mindset with a passion for delivering exceptional client experiences.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
Ability to communicate technical concepts clearly to non-technical audiences.</li><li>
Strong organizational and time management skills.</li><li>
Ability to prioritize multiple tasks in a fast-paced environment.</li><li>
Collaborative team player who also works effectively independently.</li><li>
Demonstrates ownership, accountability, and professionalism.</li><li>
Curious, adaptable, and eager to continuously learn new technologies and tools.</li><li>
Open to constructive feedback and committed to continuous improvement.</li><li>
Identifies opportunities to improve processes, documentation, and the customer experience.</li></ul><p></p><p><i><br>
Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </i><b><i>All qualified individuals are encouraged to apply</i></b><i>.</i></p><p></p><ul><li><br>
<b>After applying, complete your application by taking the required assessment below:</b></li></ul><p>
https://app.testgorilla.com/s/6tcpu6p3</p></div>

CannaPlanners

<p><b>About CannaPlanners</b></p><p>CannaPlanners is a creative design and WordPress development agency based in Burlington, Vermont. We specialize in digital marketing, WordPress development, and UX strategy for the cannabis industry.</p><p>Our clients include dispensaries, cultivators, cannabis brands, CBD companies, and ancillary businesses across North America. We build exceptional websites, provide ongoing support, and create digital experiences that help our clients grow.</p><p>Our mission is to normalize the cannabis industry through beautiful design, innovative technology, and outstanding customer service.</p><p><b>About the Role</b></p><p>The Web Support Specialist is a key member of the Web Operations team. This position is responsible for delivering exceptional client support while assisting the Web Production team with technical implementation, website migrations, quality assurance, and launch readiness.</p><p>You will serve as the first point of contact for client support requests while working closely with Project Managers, UX Designers, Developers, and Customer Success team members to ensure websites are built, tested, and launched successfully.</p><p>The ideal candidate enjoys troubleshooting technical issues, is highly detail-oriented, and thrives in a fast-paced agency environment where each day brings a mix of client support, website implementation, and quality assurance work.</p><p><b>What You&rsquo;ll Be Doing </b></p><p><b>Customer Support</b></p><ul><li>Serve as the primary point of contact for website support requests submitted through our support ticketing system.</li><li>Troubleshoot WordPress websites, hosting issues, forms, plugins, integrations, menus, and website functionality.</li><li>Resolve front-line support tickets while providing an excellent customer experience.</li><li>Escalate advanced development issues to the Senior Support Developer with clear and detailed troubleshooting documentation.</li><li>Communicate professionally and proactively with clients through chat, email, and outbound phone calls.</li><li>Maintain and improve internal support documentation, standard operating procedures, and knowledge base articles.</li><li>Monitor ticket service-level agreements and help ensure client requests are resolved promptly.</li></ul><p><b>Website Production Support</b></p><ul><li>Assist the Web Production team with technical implementation tasks during website builds.</li><li>Perform website content migrations from existing websites into WordPress.</li><li>Configure website pages using CannaPlanners&rsquo; design system and reusable components.</li><li>Configure forms, navigation, redirects, menus, and other standard website functionality.</li><li>Assist with website launch preparation and post-launch implementation tasks.</li><li>Support Developers and Project Managers with production-related technical requests.</li><li>Follow internal standards and processes to help maintain consistency across website builds.</li></ul><p><b>Website Quality Assurance</b></p><ul><li>Conduct comprehensive website quality assurance testing before launch.</li><li>Verify page layouts, responsive behavior, navigation, forms, ecommerce functionality, redirects, analytics, and third-party integrations.</li><li>Identify and document bugs, and verify that fixes have been completed correctly.</li><li>Ensure websites meet CannaPlanners&rsquo; standards for quality, usability, accessibility, and performance.</li><li>Collaborate with Developers and Project Managers to ensure websites are ready for launch.</li></ul><p><b>You Are</b></p><ul><li>Passionate about delivering exceptional customer experiences.</li><li>Highly organized with outstanding attention to detail.</li><li>Comfortable balancing incoming support requests with ongoing project work.</li><li>Curious and eager to learn new technologies and web best practices.</li><li>A proactive problem solver who enjoys technical troubleshooting.</li><li>Someone who takes pride in producing accurate, high-quality work.</li><li>A collaborative teammate who enjoys supporting multiple departments and helping projects succeed.</li></ul><p><b>Required Skills and Experience</b></p><ul><li>Experience working with WordPress or another content management system.</li><li>Customer support experience, preferably managing a support request queue.</li><li>Strong understanding of website structure and content management.</li><li>Basic knowledge of HTML and CSS.</li><li>Excellent written and verbal communication skills.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Exceptional attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Experience working directly with customers or clients.</li><li>Ability to follow documented processes while identifying opportunities for improvement.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience performing website quality assurance testing.</li><li>Experience completing website content migrations.</li><li>Familiarity with Freshdesk, HubSpot, or a similar ticketing system.</li><li>Experience using WordPress page builders and reusable component systems.</li><li>Familiarity with website hosting platforms such as Cloudways or Kinsta.</li><li>Familiarity with project management software such as Monday.com or Jira.</li><li>Basic understanding of domain management, DNS configuration, and website hosting fundamentals.</li><li>Experience working in a digital agency or web production environment.</li></ul><p><b>How Success Will Be Measured</b></p><p><b>Success in this position will be evaluated based on:</b></p><ul><li>First-response and ticket-resolution times.</li><li>Customer satisfaction scores.</li><li>Adherence to service-level agreements.</li><li>Website quality assurance accuracy and defect detection.</li><li>On-time completion of content migrations and production tasks.</li><li>Successful website launch readiness.</li><li>Accuracy of technical implementations.</li><li>Quality and completeness of support documentation.</li><li>Cross-team collaboration, reliability, and responsiveness.</li></ul><p>Pay: From $52,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

Web Support Specialist

Northrop Grumman

<div>RELOCATION ASSISTANCE: Relocation assistance may be available<p></p>
CLEARANCE REQUIRED FOR START: Yes<p></p>
CLEARANCE TYPE: Secret<p></p>
TRAVEL: Yes, 25% of the Time<h2 class="jobSectionHeader"><b>
Description</b></h2><p></p>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.<p></p><p>
Northrop Grumman Aeronautics Systems is seeking a <b>Staff Product Support Engineer</b> to join our diverse team of professionals within our Research and Advanced Design organization. This position is located onsite in either <b>El Segundo or San Diego, CA.</b></p><p></p><p>
The Product Support Engineer will work with leadership to ensure quality lifecycle development and logistics products and services are executed in accordance with the Statement of Work (SOW) and are within budget, schedule constraints, and closure criteria. This individual may lead internal and external Teammates/Suppliers to ensure Program Performance, cost/schedule and quality objectives are achieved in collaboration with the program team.</p><p></p><p>
The Product Support Engineer is the responsible technical oversight of Supportability Engineering and ensuring design for supportability is considered for future aircraft concepts. The engineer should be able to analyze design alternatives for supportability while balancing the top-level requirements for mission execution. They will coordinate requirements development, hardware/software design, verification, and validation activities.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Provides oversight of all Product Support technical activities</li><li>
Ensures a robust systems engineering approach is executed to support the aircraft design and proposals</li><li>
Demonstrates knowledge and experience of aircraft systems including air vehicle, mission computing, communications, and sensors</li><li>
Demonstrates knowledge and experience of logistics technical disciplines including Supportability, Reliability, Maintainability, Testability, Modeling and Simulation, Provisioning, and Supply Support (Spares and Repairs)</li></ul><p></p><p>
The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels. The candidate must have strong written, verbal and presentation skills with proven ability to develop and maintain strong customer relationships.</p><p></p><p><b>
Basic Qualifications:</b></p><ul><li><p>
Must have a Bachelor of Science degree in a Science, Technology, Engineering, or Math (STEM) discipline AND 12 years of related professional/military experience OR a Master of Science degree in a STEM discipline AND 10 years of related professional/military experience, OR a STEM Ph.D. AND 8 years of related professional/military experience</p></li><li><p>
Must have an active US Government Secret (or higher) clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation)</p></li><li><p>
Must have the ability to obtain and maintain Special Access Program (SAP) clearance, within a reasonable amount of time as determined by business needs.</p></li><li><p>
Must have experience in the Integrated Logistics Elements: Reliability &amp; Maintainability, Prognostic Health Management, Modeling &amp; Simulation, Obsolescence Management, Fleet &amp; Field Support, Support Equipment Engineering, Logistics Support Analysis, Supportable Low Observables, Support Hardware, and/or Technical Publications and Training</p></li><li><p>
Must have experience in Supportability Engineering, including Reliability &amp; Maintainability, DMSMS, Prognostics &amp; Health Management, and/or fleet operational and sparing modeling.</p></li><li><p>
Must have experience in proposals and capture activities for Product Support</p></li><li><p>
Must be willing and able to travel up to 25%.</p></li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Experience working Product Support efforts on development and/or sustainment programs.</li><li>
Previous U.S. Military experience with operations and/or aircraft maintenance background.</li><li>
Previous experience in competitive capture proposals for Product Support</li><li>
Strong skills in Microsoft Office programs including Word, Excel, MS Project, and PowerPoint.</li><li>
Strong interpersonal, communication, and presentation skills.</li></ul><p></p>
Primary Level Salary Range: $177,000.00 - $265,600.00<p></p>
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.<p></p>
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.<p></p>
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.<p></p>
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Staff Product Support Engineer

Samuel A. Fryer, Yavneh Hebrew Academy

<p><b>Technical Support Engineer / Help Desk (Los Angeles/Hancock Park area)</b></p><p>We are looking for a full-time IT Help Desk / Tech Support Engineer, who can provide friendly, professional and quality technical assistance in a school environment. The ideal candidate will be customer service orientated, responsive and responsible, organized and professional, and one who works will with others as well as on their own. Candidate must be willing to learn and gain experience, both on their own as well as taking instruction from IT Management! The experience and mentoring you will get in this position will contribute towards your success in this position!</p><p>If you are self motivated and can work independently as well as with others in a school environment, this may be the position for you!</p><p><b>Job Description:</b></p><p>The IT Support Engineer / Help-Desk is responsible for all on-site aspects of Information Technology, mainly focused on hardware devices. Success in this position means that all hardware is properly tracked and kept in regular working condition and that outages of any type are rectified in an efficient manner. The IT Support Engineer / Help-Desk reports to IT Management and to the COO and is an integral function to the Operations of the school.</p><p>Customer service and desire to help people in a friendly and professional manner is of the utmost importance!</p><p><b>Responsibilities and Duties:</b></p><ul><li>Act as on-site IT Help Desk and troubleshoot any IT issues as they arise</li><li>Manage IT hardware inventory, including the following:</li><li>Tracking of location of all hardware</li><li>Receipt of employee acknowledgement of IT rules and regulations for school hardware devices</li><li>Preparation of hardware for use by intended recipient</li><li>Installation of hardware in needed location</li><li>Supporting hardware and software issues, escalating to IT Management when necessary</li><li>Ensure network is running at optimal efficiency</li><li>Check status of IT-related supplies, including printer paper, toner, etc., and manage reordering of such supplies</li><li>Train staff on use of IT software systems and hardware</li><li>Other tasks and responsibilities as assigned by the COO and/or IT Management</li></ul><p><b>Ideal candidates should possess the following skills or be ready and eager to learn:</b></p><ul><li>Prior experience providing hardware and software support for operating system platforms including Microsoft Windows 7/8/10/11 and Mac OS X versions, on a domain environment</li><li>Joining computers to a domain</li><li>Office 365</li><li>Google G Suite / WorkSpace</li><li>Virus/malware removal</li><li>Installation of operating systems, drivers, and printers</li><li>Computer hardware upgrades and troubleshooting</li><li>Experience with iPads</li><li>Ability to troubleshoot and research issues and find appropriate resolution steps when necessary.</li><li>Recognize when to ask for assistance</li><li>Research and understand new and emerging computer related products and technologies that relate to the school setting and needs.</li><li>Great time management skills</li><li>Ability to multitask and work on several different projects simultaneously</li><li>Provide excellent customer service and interpersonal skills</li><li>Work well with users one-on-one with great patience</li><li>Strong communication &amp; organizational skills (be able to draw up steps that users can follow)</li><li>Willingness to do whatever it takes to get the job done, with a smile</li></ul><p><b>The following experience is a plus:</b></p><ul><li>ChromeBook experience</li><li>SmartBoard experience</li><li>iPad management</li><li>Prior work experience in a school setting is a huge plus</li></ul><p><b>School Description</b></p><p>We are a private K-8 school offering a dual curriculum (English and Hebrew/Judaic Studies). We take pride in the technology we offer our faculty/students and have many SmartBoard&rsquo;s, iPads, Laptops (both Windows and Mac versions), ChromeBooks and more.</p><p><b>Compensation:</b></p><p>$22-$24 per hour plus available benefits below.<br/>Monday-Thursday 7:30am-4:30pm<br/>Fridays 7:30am-2pm<br/>Occasional need to stay late (to address items that can't always be done while school is in session)</p><p>Benefits:</p><ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Basic Life Insurance</li><li>Basic AD&amp;D</li><li>Voluntary Life Insurance</li><li>Voluntary AD&amp;D</li><li>Voluntary Long Term Disability</li><li>PTO</li><li>Paid Sick Days</li></ul><p>Benefit Conditions:</p><ul><li>Only full-time employees eligible</li></ul><p>Work Remotely</p><ul><li>No. This is a full-time onsite position!</li></ul><p>Job Type: Full-time</p><p>Pay: $22.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>A background check is required for this position to be able to work in a school. This is a requirement</li><li>Do you feel that you can work well on your own as well as with others?</li><li>Can you commit to being on-time every day? Please keep in mind your commute time as this has been very tough for those that tried commuting from afar.</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Technical support: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Work Location: In person</p>

On-site IT Support Engineer - Full-time

eGroup Enabling Technologies

<div><p>eGroup Enabling Technologies is a Microsoft Solutions Partner focused on helping organizations modernize, secure, and optimize their technology environments. As a fully remote organization with team members across the United States, we are committed to delivering exceptional customer experiences through technical excellence, collaboration, and continuous improvement. Our teams partner with clients across cloud, security, infrastructure, collaboration, and managed services to provide strategic guidance and world-class support.</p><br>
<p></p>
<p>
eGroup is seeking a Service Delivery Engineer I to join our Managed Services team. This role is responsible for supporting, troubleshooting, monitoring, and maintaining Microsoft cloud and infrastructure environments for a diverse portfolio of clients.</p>
<p>
The ideal candidate combines technical expertise with strong communication and customer service skills. They are comfortable working directly with end users, IT administrators, and business stakeholders while collaborating with internal teams to resolve issues and deliver exceptional service. This position plays a critical role in ensuring the availability, security, and performance of our clients' environments.</p><p></p><p><br>
This position operates in a shift-based support model. Assigned shifts may include daytime, evening, overnight, weekend, or holiday coverage based on business and customer requirements. Specific shift assignments will be discussed during the interview process.</p><p></p><p><br>
Key Responsibilities</p>
<p>
Incident Response &amp; Technical Support</p>
<ul>
<li>Troubleshoot, resolve, and document technical issues across Microsoft cloud and on-premises environments.</li>
<li>Respond to service requests, incidents, alerts, and escalations in accordance with established service level agreements (SLAs).</li>
<li>Escalate complex issues appropriately while maintaining ownership and driving resolution.</li>
<li>Collaborate with vendors, partners, and internal engineering teams to resolve customer-impacting issues.</li>
</ul>
<p>Microsoft Cloud &amp; Infrastructure Administration</p>
<ul>
<li>Administer and support Microsoft Azure, Microsoft 365, Exchange Online, Teams, Intune, Entra ID (Azure Active Directory), and related technologies.</li>
<li>Monitor and maintain cloud and infrastructure environments to ensure stability, performance, security, and compliance.</li>
<li>Support license administration, user provisioning, access management, and device lifecycle activities.</li>
<li>Assist with deployment, configuration, and maintenance of cloud-based workloads and services.</li>
</ul>
<p>Customer Experience &amp; Relationship Management</p>
<ul>
<li>Deliver exceptional customer service through clear, professional, and timely communication.</li>
<li>Build trusted relationships with client stakeholders by demonstrating technical expertise and accountability.</li>
<li>Translate technical concepts into business-friendly language when working with non-technical users.</li>
<li>Maintain detailed documentation of troubleshooting activities, resolutions, and environment changes.</li>
</ul>
<p>Monitoring, Security &amp; Operations</p>
<ul>
<li>Actively monitor client environments and respond to planned or unplanned outage notifications.</li>
<li>Support operational processes related to security, compliance, and system health.</li>
<li>Assist with administration of Microsoft Defender and security-focused technologies.</li>
<li>Identify trends, recurring issues, and opportunities for proactive remediation.</li>
</ul>
<p>Continuous Improvement &amp; Team Collaboration</p>
<ul>
<li>Contribute to service improvement initiatives that increase efficiency, reliability, and customer satisfaction.</li>
<li>Maintain and enhance technical documentation, standards, and operational procedures.</li>
<li>Participate in knowledge sharing, cross-training, and professional development activities.</li>
<li>Stay current on Microsoft technologies, emerging trends, and best practices.</li></ul><br>
<p></p>
<p>
Required Qualifications</p>
<p>
Experience</p>
<ul>
<li>2+ years of experience in Managed Services, Technical Support, IT Operations, Consulting, or a related technology environment.</li>
<li>1+ years of experience supporting Microsoft Azure and/or Microsoft 365 environments.</li>
<li>Experience administering Windows Server, Windows Desktop, and Active Directory environments.</li>
<li>Experience troubleshooting networking fundamentals including DNS, TCP/IP, VPN connectivity, switching, and firewall concepts.</li>
<li>Experience using IT service management or managed service provider (MSP) toolsets such as RMM, monitoring, or ticketing platforms.</li>
</ul>
<p>Technical Knowledge</p>
<ul>
<li>Microsoft Azure infrastructure and cloud services.</li>
<li>Microsoft 365 administration and support.</li>
<li>Microsoft Intune and Endpoint Management.</li>
<li>Microsoft Teams and collaboration technologies.</li>
<li>Microsoft Defender security solutions, including Endpoint, Identity, Microsoft 365, and Cloud Apps.</li>
<li>Enterprise identity and access management concepts.</li>
<li>Virtualization and cloud-hosted environments.</li>
</ul>
<p>Professional Skills</p>
<ul>
<li>Strong troubleshooting and problem-solving abilities.</li>
<li>Excellent customer service and communication skills.</li>
<li>Ability to prioritize and manage multiple issues simultaneously.</li>
<li>Strong attention to detail and documentation practices.</li>
<li>Ability to perform effectively in a fast-paced, client-focused environment.</li>
<li>Ability to work independently while collaborating across distributed teams.</li></ul><br>
<p></p>
<p>
Preferred Qualifications</p>
<ul>
<li>Experience working for a Managed Service Provider (MSP).</li>
<li>Experience with Azure networking and hybrid infrastructure solutions.</li>
<li>Experience supporting voice and collaboration technologies, including Microsoft Teams Phone.</li>
<li>Experience with PowerShell administration and automation.</li>
<li>Experience with Power BI reporting and Microsoft operational dashboards.</li>
<li>Experience leveraging automation or AI-enabled tools to improve operational efficiency and support delivery.</li></ul><br>
<p></p>
<p>
Microsoft certifications such as:</p>
<ul>
<li>Azure Fundamentals (AZ-900)</li>
<li>Azure Administrator Associate (AZ-104)</li>
<li>Microsoft 365 Administrator Associate (MS-102)</li>
<li>Endpoint Administrator Associate (MD-102)</li>
<li>Security, Compliance, and Identity Fundamentals (SC-900)</li></ul><br>
<p></p>
<p>
Education &amp; Certifications</p>
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.</li>
<li>Equivalent professional experience may be substituted for formal education.</li>
<li>Relevant Microsoft certifications are encouraged and supported.</li>
<li>Ability to obtain and maintain certifications aligned with business and customer requirements.</li></ul><br>
<p></p>
<p>
Career Growth &amp; Development</p>
<p>
At eGroup, Service Delivery Engineers are encouraged to grow their technical expertise, pursue certifications, and build career paths aligned with their strengths and interests.<br>
Typical progression may include Service Delivery Engineer I, Service Delivery Engineer II, and Senior Service Delivery Engineer, with increasing ownership of complex issues, customer environments, mentoring, process improvement, and technical leadership.<br>
As skills and business acumen grow, future opportunities may include Escalation Engineering, Security Engineering or Analysis, Cloud Architecture, Data Center Engineering, AI Architecture, Managed Services Leadership, or Customer Success.</p><p></p><p><br>
Work Environment</p>
<p>
100% remote position within the United States.</p>
<p>
Company-provided equipment.</p>
<p>
Reliable high-speed internet connection required.</p>
<p>
Participation in shift coverage, on-call rotation, holidays, and occasional overtime as required.</p>
<p>
Occasional travel for company meetings, training, or team events.</p><p></p><p><br>
Please complete this candidate questionnaire. It allows us to learn more about our candidates and create customized interview questions. Candidates with completed questionnaires will receive priority review.</p></div>

Service Delivery Engineer I - Remote US

Albi

<div>
 <p>
  Albi (albiware.com) a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 </p>
 <p>
  As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 </p>
 <p>
  We are looking for a
  <strong>
   Support Engineer
  </strong>
  to join our Karachi-based team. This is an
  <strong>
   entry-level engineering role
  </strong>
  that works closely with Support Specialists and senior engineers to
  <strong>
   troubleshoot, fix, and resolve customer issues
  </strong>
  . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 </p>
 <p>
  This position supports
  <strong>
   U.S. business hours, from 9 am to 5 pm Central Standard Time.
  </strong>
 </p>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with Support Specialists to investigate, troubleshoot,
   <strong>
    fix
   </strong>
   , and resolve customer-reported technical issues.
  </li>
  <li>
   Diagnose root causes by analyzing application behavior, logs, and data.
  </li>
  <li>
   Implement
   <strong>
    code fixes in .NET-based applications
   </strong>
   for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
  </li>
  <li>
   Write and execute
   <strong>
    SQL queries
   </strong>
   , including safe
   <strong>
    bulk operations
   </strong>
   (updates/inserts) to correct data issues when required.
  </li>
  <li>
   Reproduce issues in lower environments and validate fixes before deployment.
  </li>
  <li>
   Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
  </li>
  <li>
   Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
  </li>
  <li>
   Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
  </li>
  <li>
   Document fixes, root causes, and preventive steps in internal knowledge bases.
  </li>
  <li>
   Participate in shift handovers to ensure continuity across time zones.
  </li>
  <li>
   Continuously build technical expertise in the product, platform, and support tooling
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    2+years of professional experience
   </strong>
   in technical support, application support, or software engineering.
  </li>
  <li>
   Working knowledge of
   <strong>
    .NET / C#
   </strong>
   , including debugging, fixing bugs, and understanding application flow.
  </li>
  <li>
   Strong
   <strong>
    SQL skills
   </strong>
   , including:
  </li>
  <ul>
   <li>
    Writing queries with joins and filters
   </li>
   <li>
    Data analysis and validation
   </li>
   <li>
    Experience or exposure to
    <strong>
     bulk operations
    </strong>
    with attention to safety and data integrity
   </li>
  </ul>
  <li>
   Solid troubleshooting and analytical problem-solving skills.
  </li>
  <li>
   Strong sense of
   <strong>
    ownership and accountability
   </strong>
   for customer-impacting issues.
  </li>
  <li>
   Good written and verbal
   <strong>
    communication skills
   </strong>
   in English.
  </li>
  <li>
   Ability to work responsibly with production systems and follow change-management processes.
  </li>
  <li>
   Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience contributing bug fixes in a production environment.
  </li>
  <li>
   Familiarity with REST APIs and debugging API-related issues.
  </li>
  <li>
   Exposure to CI/CD pipelines and code review processes.
  </li>
  <li>
   Experience with ticketing systems (Zendesk, Jira, Freshdesk).
  </li>
  <li>
   Basic understanding of cloud platforms (Azure preferred).
  </li>
  <li>
   Prior SaaS or customer-facing technical experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 </p>
 <p>
  We offer:
 </p>
 <ul>
  <li>
   Competitive salary aligned with the Karachi market
  </li>
  <li>
   Paid time off and company holidays
  </li>
  <li>
   Medical insurance coverage
  </li>
  <li>
   Real ownership of production issues and meaningful technical work
  </li>
  <li>
   Mentorship from experienced engineers
  </li>
  <li>
   Clear career progression
  </li>
  <li>
   Supportive, collaborative team culture
  </li>
  <li>
   Stable work schedule aligned with U.S. business needs
  </li>
 </ul>
 <p>
  Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 </p>
</div>


Support Engineer - .NET

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Service Delivery Engineer I - Remote US

Support Engineer - .NET