wellness center manager

CRYO

&deg;CRYO is looking for a professional Clinic Manager to manage all functions of our wellness center from improving customer satisfaction and achieving sales targets to branch daily operations and implementing new business strategies. We are looking for a skilled and ambitious leader who know what it takes to guide a team to success.REQUIREMENTS <ul><li>Wellness, fitness, beauty, or medical background</li><li>Previous experience in retail and strong sales capabilities</li><li>Excellent interpersonal skills and communication in English (Arabic as an advantage)</li><li>Customer focused and strong analytical skills</li><li>Ability to multitask and effectively manage a team</li><li>Ability to adapt to a constantly evolving industry</li><li>Excellent computer skills and experience with CRM, POS, management systems</li><li>References &amp; recommendations are required</li></ul>WE ARE OFFERING <ul><li>Exciting experience in fastest growing wellness field</li><li>Full-time contract and UAE employment visa</li><li>Competitive salary and very motivational cash bonuses</li><li>Complimentary treatments and annual health insurance</li><li>Flexible work environment and further growth opportunities</li></ul>ABOUT &deg;CRYO&deg;CRYO is your professional partner in Wellness, Beauty, Slimming, Fitness and Recovery treatments.Established in 2013 in the United Arab Emirates as a non-invasive health center promoting innovative treatments with newest technologies to deliver multiple health benefits trough cryotherapy, red light, physiotherapy, compression, and other therapies.www.cryo.comJob Types: Full-time, PermanentPay: AED10,000.00 - AED15,000.00 per monthExperience:<ul><li>Sales Manager in Aesthetic Industry : 2 years (Required)</li></ul>Work Location: In person

Area Manager (Aesthetic Industry)

Cocoon Wellness Spa

SPA ManagerBahrain based on a luxury SPAExcellent salary and conditionsWe are a successful aesthetic beauty SPA based in Bali, Italy and Bahrain for the last 15 years, including winner of Asia's best Medical Spa and Bali's best spa.We are seeking a proactive and results-driven SPA Manager to lead revenue growth initiatives, expand market presence, and develop strategic partnerships. The ideal candidate will be responsible for increasing sales, opening new markets, and driving both B2C and B2B business development opportunities.Key Responsibilities:Operations Management &amp; SOP Compliance<ul><li>Oversee the daily operations of all SPA branches (Juffair, Seef, and Riffa).</li><li>Ensure full compliance with company SOPs, policies, and service protocols.</li><li>Conduct regular operational audits to maintain consistency across all locations.</li><li>Implement and continuously improve standard operating procedures (SOPs).</li><li>Ensure treatments are delivered according to brand standards and protocols.</li><li>Monitor cleanliness, ambiance, and overall client experience.</li><li>Ensure compliance with local health, safety, and regulatory requirements.</li><li>Optimize scheduling, staffing, and resource allocation.</li></ul>Team Leadership &amp; HR Management<ul><li>Train and supervise SPA staff including therapists, reception, etc.</li><li>Ensure all team members follow SOPs and service standards consistently.</li><li>Develop continuous training programs to maintain high-quality service.</li><li>Lead, motivate, and manage teams to achieve operational and financial targets.</li><li>Conduct performance evaluations and implement improvement plans.</li><li>Handle disciplinary actions and resolve internal conflicts when necessary.</li></ul>Sales &amp; Revenue Management<ul><li>Drive revenue growth across all SPA locations.</li><li>Set, monitor, and achieve monthly and annual sales targets.</li><li>Promote high-value treatments, packages, and membership programs.</li><li>Ensure effective upselling and cross-selling strategies are implemented.</li><li>Monitor KPIs such as occupancy rate, revenue per therapist, and conversion rate.</li><li>Analyze financial and sales reports to identify improvement areas.</li></ul>Marketing &amp; Brand Development<ul><li>Plan and execute local marketing initiatives and promotional campaigns.</li><li>Coordinate with the marketing team on digital campaigns (social media, ads, email marketing).</li><li>Organize events, activations, and partnerships to increase brand awareness.</li><li>Strengthen the SPA&rsquo;s positioning in the luxury wellness market.</li><li>Support the development of loyalty programs and membership growth strategies.</li><li>Monitor market trends and competitor activities.</li></ul>Business Development &amp; Partnerships<ul><li>Support the development of B2B partnerships (hotels, real estate, fitness centers, clinics).</li><li>Identify new opportunities to expand the customer base.</li><li>Assist in corporate agreements and wellness program development.</li><li>Build relationships with key partners and stakeholders.</li></ul>Customer Experience &amp; Quality Control<ul><li>Ensure a consistent high-end customer experience across all locations.</li><li>Handle VIP clients and manage escalations professionally.</li><li>Monitor customer feedback, reviews, and satisfaction levels.</li><li>Implement corrective actions to maintain service excellence.</li></ul>Inventory &amp; Cost Control<ul><li>Manage stock levels, procurement, and supplier relationships.</li><li>Ensure proper stock control procedures across all branches.</li><li>Minimize waste and prevent product misuse.</li><li>Monitor operational costs and maximize profitability.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>Minimum 3&ndash;5 years of experience as a SPA Manager or similar leadership role.</li><li>Strong background in wellness, hospitality, or luxury service industries.</li><li>Proven experience managing teams and multi-location operations (preferred).</li><li>Strong understanding of SPA operations, treatments, and customer service standards.</li><li>Experience in sales, marketing, and business performance management.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to work with KPIs, budgets, and performance targets.</li><li>Fluent in English (Arabic is a strong advantage).</li></ul>Preferred Skills:<ul><li>Experience in multi-unit SPA management.</li><li>Background in luxury or premium service environments.</li><li>Knowledge of membership-based business models.</li><li>Strong commercial and analytical mindset.</li><li>Excellent networking and relationship-building skills.</li></ul>Compensation &amp; Benefits:<ul><li>Basic Salary: BHD 500 per month</li><li>Housing Allowance: BHD 100 per month</li><li>Food Allowance: BHD 100 per month</li><li>Transportation Allowance: BHD 50 per month</li><li>Health Insurance</li></ul>Commissions: Performance-based commissions linked to sales targets and business development objectives (details to be discussed during the interview process).The compensation package is designed to reward proactive performance, revenue growth, and successful market expansion initiatives.Job Type: Full-timePay: From BD750.000 per monthApplication Question(s):<ul><li>What is your nationality?</li><li>Do you have work visa in Bahrain?</li></ul>Experience:<ul><li>SPA Manager: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>Work Location: In person

SPA Manager

Rixos Hotels

<div>
 
 Company Description
 
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 
 #BELIMITLESS
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What&rsquo;s in it for you
 
 
 :
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide.
 </li>
 <li>
 Learning programs through our Academies.
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 Job Description
 
 
 We are seeking an experienced and visionary Director of Spa to lead our luxury spa operations in Abu Dhabi, United Arab Emirates. In this pivotal leadership role, you will oversee all aspects of spa management, from daily operations to strategic growth initiatives. The ideal candidate will combine operational excellence with a passion for delivering exceptional wellness experiences to our guests while building and motivating a high-performing team.
 
 
 <ul>
 <li>
 Develop and execute strategic vision and business plans for the spa, ensuring alignment with organizational goals and market opportunities in the Abu Dhabi wellness sector
 </li>
 <li>
 Oversee all daily spa operations, including scheduling, inventory management, and facility maintenance to ensure seamless guest experiences
 </li>
 <li>
 Lead, recruit, train, and mentor spa staff, including therapists, estheticians, and administrative personnel, fostering a culture of excellence and professional development
 </li>
 <li>
 Manage spa budgets, financial forecasting, and profitability analysis; monitor key performance indicators and implement cost-control measures
 </li>
 <li>
 Ensure compliance with health, safety, and sanitation regulations specific to UAE standards and hospitality requirements
 </li>
 <li>
 Develop and implement marketing strategies to attract new clients and retain existing ones; manage spa promotions and loyalty programs
 </li>
 <li>
 Maintain exceptional customer service standards by addressing guest feedback, resolving concerns, and continuously improving service quality
 </li>
 <li>
 Establish and manage relationships with vendors, suppliers, and service providers to optimize quality and cost-effectiveness
 </li>
 <li>
 Analyze market trends and competitor offerings to identify opportunities for service expansion and innovation
 </li>
 <li>
 Collaborate with other departments to integrate spa services with broader hotel or wellness center offerings
 </li>
 <li>
 Conduct regular performance reviews and implement staff recognition programs to maintain high morale and retention
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Minimum 5 years or more of progressive experience in spa management or luxury hospitality operations
 </li>
 <li>
 Proven track record of successfully leading and managing spa facilities or wellness centers
 </li>
 <li>
 Strong knowledge of spa treatments, wellness services, and industry best practices
 </li>
 <li>
 Demonstrated expertise in financial management, budgeting, and P&amp;L analysis
 </li>
 <li>
 Excellent leadership and team management skills with the ability to motivate and develop staff
 </li>
 <li>
 Outstanding customer service orientation and commitment to guest satisfaction
 </li>
 <li>
 Strong organizational and time management abilities with attention to detail
 </li>
 <li>
 Knowledge of health, safety, and sanitation regulations applicable to spa operations in the UAE
 </li>
 <li>
 Experience with spa management software and point-of-sale systems
 </li>
 <li>
 Proficiency in analyzing data and key performance metrics to drive business decisions
 </li>
 <li>
 Excellent communication and interpersonal skills in English; additional language proficiency is preferred
 </li>
 <li>
 Ability to work flexible hours, including evenings and weekends as required
 </li>
 <li>
 Preferred: Certification or training in spa management, wellness coaching, or hospitality management
 </li>
 <li>
 Preferred: Experience in luxury hospitality environments or high-end resort operations
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your team and working environment
 
 
 :
 
 
 
 <ul>
 <li>
 Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
 
 
 </li>
 </ul>
 Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding
</div>

Director of Spa

Pathways to Housing DC

<div>Case Manager &ndash; Downton Day Services Center
Reports to: Associate Director of Homeless Services
Location: Washington DC
Salary: $55,000 - $58,000
Hours: 8:00a &ndash; 4:30p 
Position Purpose
At Pathways to Housing DC, we believe housing is a human right and that recovery begins with trust, dignity, and connection.
The Case Manager for the Downtown Day Services Center (DDSC) plays a vital role in supporting adults experiencing homelessness through compassionate, person-centered care. This position provides case management, therapeutic support, advocacy, and community-based services to individuals living with serious mental illness, substance use disorders, and other complex health challenges.
The ideal candidate is someone who values relationship-building, meets people where they are, and is passionate about helping individuals navigate pathways toward stability, wellness, and housing.
What You Will Do<div><ul><li>
Provide outreach, case management, counseling, advocacy, and other needed services to clients seeking services in Center.</li><li>
Collaborate with client in the formulation of an Individual Recovery Plan (IRP) that is reviewed and modified with client on a regular basis;</li><li>
Provide therapeutic counseling and support services to each client in a broad range of areas, including (but not limited to) housing, training &amp; work opportunities, activities of daily living, health, wellness self-management, relapse prevention, self-help and empowerment, problem solving, family life and social relationships and integrated treatment for substance abuse;</li><li>
Coordinate and monitor referrals to community services, and advocate client&rsquo;s participation in them. Ensures &ldquo;warm transfers&rdquo; and facilitate introductions to new service providers</li><li>
Maintain written and computerized records compile reports and complete other program documentation (e;g;, progress notes, incident reports, on-call logs, letters, psychosocial assessments);</li><li>
Perform related work as assigned</li></ul></div>
Qualifications<div><ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology or related field required.</li><li>
Minimum 2 years&rsquo; experience in mental health services/human services in lieu of education.</li><li>
Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and diverse populations;</li><li>
Career experience in social services, supported housing, or with persons with disabilities;</li><li>
Excellent communication, writing, and computer skills;</li><li>
Bilingual English/Spanish a plus;</li></ul></div>
Position Highlights<ul><li>
Opportunity to make a direct impact in the lives of vulnerable individuals experiencing homelessness</li><li>
Work within a nationally recognized Housing First organization</li><li>
Collaborative, mission-driven team environment</li><li>
Meaningful community-based work focused on dignity, recovery, and empowerment</li></ul>
Benefits:<ul><li>
15 days of vacation to start plus 11 paid holidays</li><li>
10 Paid Sick/Wellness leave</li><li>
Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services</li><li>
Dental &amp; Vision insurance</li><li>
Employer paid LTD Pathways' paid life insurance 403b Match</li><li>
Employer paid Employee Assistance Program</li><li>
Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefits</li></ul></div>

Case Manager - Downtown Day Services Center

Cayenne Wellness Center and Children's Foundation

Advocacy and Community Engagement (ACE) ManagerJOB DESCRIPTIONAbout Cayenne Wellness Center (CWC)Please include cover letter.Cayenne Wellness Center and Children&rsquo;s Foundation (CWC) is a 501(c)(3) nonprofit dedicated to improving health outcomes and reducing mortality for individuals and families affected by Sickle Cell Disease (SCD).CWC is a recognized leader in advocacy, education, and community engagement, working to address systemic health disparities and inequities impacting the SCD community. Through legislative advocacy and strategic partnerships, CWC has helped advance critical policies, including the passage of the Sickle Cell Treatment Act in California.Advocacy Day InitiativeCWC&rsquo;s annual Advocacy Day mobilizes patients, caregivers, and community stakeholders from across California to engage directly with policymakers. This initiative builds a strong, informed network of advocates who elevate issues impacting the SCD community, promote equitable access to care, and influence health policy at the state and national levels.Position OverviewWe are seeking a results-driven, proactive, and community-focused Advocacy and Community Engagement (ACE) Manager to lead outreach, coordination, and engagement efforts for CWC&rsquo;s Advocacy Day initiative.This role is responsible for building and mobilizing a statewide network of advocates, increasing participation in Advocacy Day, and strengthening relationships with community organizations, stakeholders, and legislative partners. The ACE Manager will play a key role in ensuring that Advocacy Day is impactful, well-attended, and aligned with CWC&rsquo;s broader policy and equity goals.Candidates invited to interview will be asked to present a 30/60/90-day plan outlining their strategy for outreach, relationship building, and measurable outcomes. Candidates should review Advocacy Day materials on the Cayenne Wellness Center website prior to interviewing.Key Responsibilities:Outreach &amp; Recruitment<ul><li>Identify, recruit, and engage patients, caregivers, community members, and partner organizations to participate in Advocacy Day</li><li>Once identified, train those that desire to be local regions coordinators (December - April)</li><li>Identify speakers for trainings</li><li>Conduct outreach via phone, email, virtual meetings, and in-person engagement</li><li>Build and maintain a strong pipeline of engaged advocates across California</li></ul>Advocate Engagement &amp; Preparation<ul><li>Support the development and coordination of Advocacy Day trainings and materials</li><li>Prepare participants to effectively engage with legislators and policymakers</li><li>Ensure advocates understand key policy priorities and messaging</li></ul>Relationship Building<ul><li>Establish and maintain relationships with community-based organizations, healthcare partners, and advocacy groups</li><li>Serve as a liaison between CWC and external stakeholders</li><li>Strengthen partnerships that support long-term advocacy efforts</li></ul>Event Coordination Support<ul><li>Assist in planning and execution of Advocacy Day activities, including scheduling, logistics, and participant coordination</li><li>Help coordinate meetings with legislative offices and stakeholders</li><li>Support on-the-ground or virtual execution of Advocacy Day</li></ul>Tracking &amp; Reporting<ul><li>Maintain detailed records of outreach, partnerships, and participant engagement</li><li>Track metrics related to recruitment, participation, and outcomes</li><li>Provide regular progress reports to leadership</li></ul>Collaboration<ul><li>Work closely with the CWC team to align advocacy efforts with organizational priorities</li><li>Contribute ideas to expand advocacy reach and deepen community impact</li></ul>What You Bring<ul><li>Bachelor&rsquo;s degree in Public Health, Public Policy, Communications, or a related field (Master&rsquo;s preferred)</li><li>3+ years of experience in advocacy, community engagement, public health, or related work</li><li>Strong outreach, recruitment, and relationship-building skills</li><li>Excellent communication and public speaking abilities</li><li>Experience engaging diverse communities and addressing health disparities</li><li>Highly organized with strong tracking, reporting, and project management skills</li><li>Ability to work independently and take initiative in a fast-paced environment</li><li>Proficiency in Google Workspace, Microsoft Office, and presentation tools</li><li>Bilingual (English/Spanish) strongly preferred</li></ul>Success Profile &ndash; Who Thrives in This Role<ul><li>A self-starter who is energized by community engagement and advocacy.</li><li>Someone who is persistent, organized, and relationship-driven.</li><li>A communicator who follows up consistently and documents progress clearly.</li><li>A person who brings enthusiasm, professionalism, and cultural awareness.</li><li>Someone who turns passion for public health into tangible community impact.</li></ul>Why Join CWCAt CWC, you will have the opportunity to make a meaningful impact by educatingcommunities, supporting families, and advancing health equity. You&rsquo;ll be part of amission-driven team committed to advocacy, empowerment, and improving public healthoutcomes across California.Pay: $26.00 per hourBenefits:<ul><li>Health insurance</li></ul>Work Location: Hybrid remote in Glendale, CA 91205

Advocacy and Community Engagement (ACE) Manager

U-Haul

<div><h2 class="jobSectionHeader">Assistant Moving Center Manager</h2>
Are you looking for more responsibility while taking the next step in your career? Are you a person who loves to help others? Then consider becoming U-Haul Company&rsquo;s newest assistant general manager! As assistant general manager, you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career moving.
Our motto is &ldquo;Hire Fast, Pay Fast.&quot; You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:<ul><li>
Full medical coverage, if eligible</li><li>
Prescription plans, if eligible</li><li>
Dental and vision plans</li><li>
Registered Dietitian Program, if eligible</li><li>
Gym Reimbursement Program</li><li>
Weight Watchers, if eligible</li><li>
Virtual doctor visits</li><li>
Career stability</li><li>
Opportunities for advancement</li><li>
Valuable on-the-job training</li><li>
Tuition Reimbursement Program</li><li>
Free online courses for personal and professional development at U-Haul University&reg;</li><li>
Business-travel insurance</li><li>
You Matter Employee Assistance Program</li><li>
Paid holidays, vacation and sick days, if eligible</li><li>
Employee Stock Ownership Plan (ESOP)</li><li>
401(k) savings plan</li><li>
Life insurance</li><li>
Critical illness/group accident coverage</li><li>
24-hour physician available for kids</li><li>
MetLaw Legal Program</li><li>
MetLife auto and home insurance</li><li>
Mindset App Program</li><li>
Discounts on cell phone plans, hotels and more</li><li>
LifeLock identity theft protection</li><li>
Savvy consumer-wellness programs - from health-care tips to financial wellness</li><li>
Dave Ramsey&rsquo;s SmartDollar Program</li><li>
U-Haul Federal Credit Union membership</li></ul>
Assistant General Manager Responsibilities:<ul><li>
Run daily operations of center in General Manager&rsquo;s absence.</li><li>
Make moment-to-moment decisions to allocate time and resources to appropriate. projects</li><li>
Manage and assign your team members to ensure that customers receive an excellent first impression and the highest quality of care.</li><li>
Miscellaneous duties such as installing hitches, brake controllers, etc.</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University.</li></ul>
Minimum Requirements:<ul><li>
High school diploma or equivalent</li><li>
Driver&rsquo;s license and ability to maintain a clean driving record</li><li>
Leadership experience in any form</li><li>
Customer service experience</li><li>
Ability to work a variety of shifts</li></ul>
Work Environment: 
The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands: 
The work requires some physical exertion, such as, long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. 
 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Assistant Moving Center Manager

PSI Services LLC

<div>Title: Candidate Services Training Manager

Location: Onsite-Henderson, NV

Salary: $60K / annually

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That&rsquo;s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We&rsquo;re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you&rsquo;ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That&rsquo;s why we&rsquo;ve benchmarked all our roles against local market rates and why you&rsquo;ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Candidate Services Training Manager is responsible for end-to-end workforce readiness across the Candidate Services department, encompassing recruiting support, interviewing, onboarding, training, nesting, coaching, documentation governance, and continuous capability development.

This role goes well beyond traditional training delivery. It plays a critical role in interviewing and onboarding new hires, ensuring Day 1 readiness, leading nesting and post-training coaching, and driving ongoing retraining for agents, tenured staff, and leadership. The role also owns the accuracy and sustainability of Call Center Instructions (CCI) and Standard Operating Procedures (SOPs), ensuring alignment with the Candidate Information Bulletin (CIB) and evolving business needs.

The Candidate Services Training Manager partners closely with Call Center Leadership, Recruiting, Quality Assurance, Operations, Global Candidate Services teams, and Engagement committees. This role is part of the call center leadership team and is expected to operate independently with minimal ramp-up.

This is a full-time, onsite role aligned with call center operating hours. Occasional flexibility may be required to support onboarding cycles, training initiatives, or operational needs.

Role Responsibilities

Recruiting, Interviewing &amp; Onboarding
<ul>
<li>Own end-to-end recruiting for Candidate Services, including requisition support, interview facilitation, candidate evaluation, skills assessment, and onboarding readiness, in collaboration with Recruiting and Candidate Services Leadership.</li>
<li>Facilitate and represent the department at onsite and offsite job fairs, hiring events, and recruitment initiatives, as needed.</li>
<li>Lead and support Day 1 training, ensuring new hires are prepared to transition into nesting and production environments.</li>
</ul>
Training, Nesting &amp; Coaching
<ul>
<li>Design, facilitate, and manage end-to-end new hire training programs for Candidate Services.</li>
<li>Own nesting programs, including structured coaching, performance monitoring, and feedback loops for all new hires.</li>
<li>Provide ongoing coaching and retraining for agents at all levels, addressing performance gaps, quality trends, policy changes, and system updates.</li>
<li>Develop and deliver training for new and existing leadership, supporting consistency in expectations, coaching practices, and operational execution.</li>
<li>Design and deliver training in both in-person and virtual/remote environments, ensuring consistent learning outcomes for onsite and work-from-home employees.</li>
</ul>
Content Management &amp; Documentation
<ul>
<li>Maintain and audit Call Center Instructions (CCI) to ensure alignment with the client requirements and expectations.</li>
<li>Create, update, and govern Candidate Services SOPs, job aids, and reference materials, ensuring clarity, accuracy, and accessibility.</li>
<li>Lead training and communication efforts tied to process changes, new programs, system enhancements, or policy updates.</li>
</ul>
Quality, Global &amp; Operational Partnership
<ul>
<li>Partner closely with Quality Assurance to identify trends, root causes, and training or coaching opportunities.</li>
<li>Partner with Global Candidate Services teams to support training efforts, including sharing updated documentation and ensuring consistency in candidate-facing processes across regions.</li>
<li>Design and deliver training for other internal teams as needed to ensure understanding of Candidate Services processes, policies, and workflows.</li>
<li>Serve as a subject matter expert for Candidate Services processes, systems, and workflows.</li>
<li>Partner with Operations and IT to ensure system access and training readiness for new hires and trainees.</li>
</ul>
Engagement &amp; Continuous Improvement
<ul>
<li>Participate as an active member of the Engagement Committee, supporting initiatives that drive morale, retention, and employee experience.</li>
<li>Track training and coaching effectiveness using performance metrics, QA data, and employee feedback.</li>
<li>Continuously refine training materials, methods, and delivery to support scalability, consistency, and long-term success.</li>
<li>Foster a culture of learning, accountability, and professional growth across Candidate Services.</li>
</ul>
Knowledge, Skills and Experience Requirements
<ul>
<li>Bachelor&rsquo;s degree or equivalent experience required.</li>
<li>3&ndash;5 years of demonstrated, hands-on experience in a call center, customer service, or contact center environment.</li>
<li>Proven experience leading training, onboarding, nesting, coaching, and workforce enablement with minimal ramp-up.</li>
<li>Strong understanding of call center operations, performance metrics, and customer experience principles.</li>
<li>Demonstrated experience creating and maintaining SOPs, job aids, and instructional content.</li>
<li>Leadership experience preferred, including experience partnering with managers or serving as part of a call center leadership team.</li>
<li>Ability to influence outcomes and drive alignment without direct authority across teams and stakeholders.</li>
<li>Experience facilitating training in hybrid environments (in-office and remote).</li>
<li>Proficiency in Microsoft Office; experience with LMS or training platforms preferred.</li>
<li>Ability to quickly learn proprietary systems and adapt training accordingly.</li>
<li>Must be eligible to pass a U.S. Department of Defense (DoD) federal background check, as required for program access.</li>
</ul>
Benefits &amp; Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
<ul><li>Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions</li>
<li>Generous Time Off: Enhanced paid time off/annual leave policies</li>
<li>Health &amp; Wellbeing Coverage: Medical insurance tailored to your region, plus:</li>
<li><ul><li>US: Dental, vision, life, and short-term disability insurance</li>
<li>UK: Medical cashback plan including dental, vision, and income protection</li>
</ul></li><li>Flexible Spending Accounts (US)</li>
<li>Employee Assistance Program (EAP): Confidential support whenever you need it</li>
<li>Work-Life Balance: We understand life happens outside of work, and we fully support flexibility</li>
<li>Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired</li>
<li>Future Planning: Tools and support to help you grow personally and professionally</li>
<li>Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry</li>
</ul>
At PSI, we&rsquo;re more than just a workplace - we&rsquo;re a global team driven by shared values and real impact. If you're ready to be part of a company that&rsquo;s committed to your growth and well-being, we&rsquo;d love to hear from you.</div>

Call Center Services Training Manager ($60K)

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