wellness center manager

Pachouli wellness clinic

Job Title: Clinic Head &ndash; Aesthetic &amp; Wellness Center (Designation: Center Manager &ndash; Aesthetic, Slimming, Dermatology &amp; Wellness Division)Position Overview:We are looking for a results-driven, people-oriented, and operationally sound professional to join our team as a Clinic Head &ndash; Aesthetic &amp; Wellness Center. This role is pivotal in managing the end-to-end operations of a busy medical aesthetic clinic offering services in dermatology, slimming, beauty, laser hair reduction, and wellness therapies. The Clinic Head will oversee a team of doctors, therapists, counsellors, and front office executives to deliver high-quality client experiences, drive business results, and maintain compliance with brand and medical protocols.Key Responsibilities:1. Operational &amp; Administrative Leadership<ul><li>Ensure daily operational excellence across all service areas including dermatology, laser, slimming, beauty, and wellness.</li><li>Coordinate staffing, scheduling, and workflow to ensure efficient clinic operations.</li><li>Monitor adherence to Standard Operating Procedures (SOPs) and ensure implementation of quality standards across departments.</li><li>Conduct regular audits of hygiene, infrastructure, consumables, and client zones to maintain top-tier clinic presentation.</li></ul>2. Client Management &amp; Service Quality<ul><li>Act as the escalation point for client grievances, especially VIPs and high-value customers.</li><li>Monitor client treatment journeys, ensuring timely reviews, follow-ups, and satisfaction scores.</li><li>Implement client retention programs and ensure collection of regular feedback for service improvements.</li><li>Promote a culture of customer delight through consistent service excellence and personalization.</li></ul>3. Sales &amp; Business Development<ul><li>Drive the achievement of monthly revenue targets for the center through upselling, renewals, and referrals.</li><li>Allocate individual sales targets to counsellors and track daily/weekly performance.</li><li>Conduct regular team huddles and sales reviews to improve conversion rates.</li><li>Collaborate with Marketing and Doctors to launch promotional offers and organize in-clinic events or wellness drives.</li></ul>4. People Management &amp; Team Development<ul><li>Manage a team of 10&ndash;20 members including doctors, therapists, sales counsellors, and front desk staff.</li><li>Recruit, train, and groom team members with support from HR and R&amp;D.</li><li>Build leadership succession within the center by mentoring high-potential staff for future Clinic Head roles.</li><li>Maintain a motivating and compliant work culture aligned with organizational values.</li></ul>5. Financial, Inventory &amp; Reporting Oversight<ul><li>Manage cash and billing processes; ensure cash register accuracy and reconciliation.</li><li>Monitor stock of consumables and raise indents timely; reduce wastage and pilferage.</li><li>Send daily/weekly reports covering cash summary, client footfall, staff attendance, escalations, and complaints to the corporate office.</li><li>Prepare monthly performance reviews, budget forecasts, and client satisfaction dashboards.</li></ul>6. Policy Compliance &amp; Corporate Coordination<ul><li>Ensure compliance with all internal policies, government norms (if applicable), and clinical safety guidelines.</li><li>Act as a liaison between the center and the corporate office for all operational, HR, and marketing matters.</li><li>Participate in pre-opening projects for new clinics &ndash; including layout finalization, equipment procurement, and staff hiring.</li></ul>Qualifications &amp; Experience:<ul><li>Graduate or Postgraduate in Healthcare, Hospitality, Management, or Wellness-related discipline.</li><li>4&ndash;7 years of experience in a clinic/spa/hospital/wellness center, with at least 2 years in a leadership role.</li><li>Experience in Aesthetics, Dermatology, Slimming, or Cosmetic Wellness sector is highly preferred.</li><li>Proficient in MS Office, CRM systems, and billing software.</li><li>Strong interpersonal, organizational, and problem-solving abilities.</li></ul>Key Competencies:<ul><li>Leadership &amp; Team Management</li><li>Client Relationship Management</li><li>Operational Excellence</li><li>Sales &amp; Business Acumen</li><li>Compliance &amp; Discipline</li><li>Communication &amp; Conflict Resolution</li><li>Grooming, Etiquette &amp; Professionalism</li></ul>Working Conditions:<ul><li>Schedule: 6 days a week, Day Shift (9:30 AM &ndash; 6:30 PM)</li><li>Weekly Off: 1 rotational weekday off</li><li>May be required to travel for corporate meetings or support new center launches</li></ul>Benefits:<ul><li>Paid Sick Leave</li><li>Monthly Performance Bonus</li><li>Incentive Programs</li><li>Staff Wellness Programs</li><li>Training &amp; Career Development Opportunities</li></ul>Job Types: Full-time, PermanentJob Types: Full-time, PermanentPay: &#8377;40,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Clinic Manager

RISE Modern Wellness

What if your next career move wasn&rsquo;t just about a new title&mdash;but about joining a brand you truly believe in, where your leadership changes lives and you&rsquo;re in the driver&rsquo;s seat of your own success?Are you a high-performing leader always looking for the next challenge? Do you thrive in environments where you&rsquo;re empowered to build, innovate, and drive results&mdash;not just follow a script? Maybe you&rsquo;ve managed teams at brands like Hand &amp; Stone, Massage Envy, Orange Theory, or other high-volume, member-driven businesses, and you&rsquo;re ready for more: more impact, more autonomy, and more opportunity to shape a business and a team you&rsquo;re proud of.If you&rsquo;re hungry to grow, passionate about making a difference, and want to be recognized and rewarded for what you actually produce, you might be exactly who we&rsquo;re looking for.Considering a Move? We Offer Relocation Assistance!If you&rsquo;re ready for a new adventure, we&rsquo;ll help you get here. We offer a generous relocation package&mdash;including a relocation bonus and personalized support&mdash;to help you make the move to Bend, Oregon. Whether you&rsquo;re coming from across the state or across the country, we&rsquo;ll make your transition smooth so you can focus on what matters: building your career and making an impact.Bend is a haven for active lifestyles, with world-class hiking, biking, skiing, and water sports, plus a vibrant food, craft beer, and arts scene. It&rsquo;s the perfect place to live, work, and play while building your career with a brand that truly makes an impact.ABOUT RISE MODERN WELLNESSOur mission is to empower transformative change through physical and mental well-being, creating a lasting positive impact on every person we serve. We&rsquo;re not just another wellness center. Our purpose is to create meaningful connections with clients, impacting every aspect of their lives well beyond physical wellness. Every piece of equipment and every service we provide is simply a tool to support our deeper commitment: putting people first and making a real difference in the lives we touch.OUR CORE VALUES<ul><li>Give First: We operate with an abundance mindset, always pitching in for the greater good and supporting each other to win together.</li><li>Always Learning: We are committed to continuous learning and personal development at every level, always seeking ways to improve.</li><li>Own It: We take full responsibility for our results, focusing on solutions and positive change.</li></ul>If these values resonate with you, you&rsquo;ll thrive here.THE ROLE: GENERAL MANAGERAs the General Manager, you&rsquo;ll take full ownership of a high-performing, growth-focused wellness center. You&rsquo;ll lead a team of 10-15 associates, manage daily center operations, and&mdash;most critically&mdash;build and sustain a high-performing sales culture. You&rsquo;ll be responsible for the entire client acquisition funnel, from first touch to long-term retention, and will have the autonomy to shape the culture and drive results as if this were your own business.If you&rsquo;re looking for a role where you can make a real impact, build and coach a winning team, and be rewarded well for the results you drive, this is your opportunity.WHAT DOES THIS ROLE LOOK LIKE DAY TO DAY?<ul><li>Lead, coach, and inspire a team to consistently achieve and exceed sales and service goals, fostering a culture of excellence, recognition, and accountability</li><li>Recognize, reward, and develop team members using provided budgets and creative incentives; celebrate wins and coach through challenges</li><li>Recruit, hire, onboard, and train top talent, ensuring every team member is aligned with our values and performance standards</li><li>Provide ongoing coaching, feedback, and staff evaluations to elevate performance and maintain a cohesive, motivated team</li><li>Drive the overall performance and growth of the business, taking full ownership of results and accountability for team and client outcomes</li><li>Own the client journey from lead generation and nurturing to appointment conversion, sales, and long-term member care&mdash;turning every interaction into a lasting relationship</li><li>Set the tone for a high-energy, client-obsessed environment&mdash;modeling exceptional service, genuine care, and going above and beyond for every client</li><li>Oversee all daily operations, including scheduling, payroll, facility maintenance, inventory, and HR functions, ensuring smooth and efficient center management</li><li>Become an expert in all center services and systems; operate, troubleshoot, and train others on service delivery and CRM platforms (Zenoti experience a plus)</li><li>Handle customer complaints and operational challenges with urgency, professionalism, and a solutions-first mindset&mdash;always making things right for the client</li><li>Execute corporate programs and initiatives, adapting them to fit the unique needs of your team and clients</li><li>Drive client reviews, testimonials, and contribute to a vibrant social media presence that reflects our brand and values</li><li>Relentlessly pursue improvement, innovation, and growth&mdash;never settling for &ldquo;good enough&rdquo; and always seeking new ways to elevate the business</li></ul>WHO WE&rsquo;RE LOOKING FOR<ul><li>A natural leader who treats the business as your own and thrives in a performance-driven environment</li><li>Excited, hungry, and fired up to build, innovate, and push for excellence every day&mdash;not someone who is content with the status quo</li><li>Experience managing sales-focused teams in boutique fitness, wellness, aesthetics, or other member-driven spaces (brands like Hand &amp; Stone, Massage Envy, Orange Theory, etc.)</li><li>Proven ability to turn foot traffic, call-ins, DMs, and digital leads into lasting client relationships</li><li>Strong background in coaching teams to hit and exceed sales targets</li><li>Highly organized, decisive, and action-oriented</li><li>Comfortable interpreting real-time data to make confident decisions that drive growth and client outcomes</li><li>3+ years in a sales-focused manager or general manager role, ideally in high-volume, performance-driven centers</li></ul>Bonus points if you:<ul><li>Have a leadership background in the health and wellness industry</li><li>Experience working in a franchise system</li><li>Bring experience with local business events, affiliate marketing, or community networking</li><li>Have experience with Zenoti (our CRM platform)</li><li>Already have a strong, established network in the local community</li></ul>WHAT&rsquo;S IN IT FOR YOU<ul><li>Full autonomy and ownership: You&rsquo;ll have the authority to shape your team and business, with the support and resources to succeed</li><li>Uncapped earning potential: Compensation starts at a $55,000 base, with an uncapped, performance-driven bonus structure. Top performers should consistently earn $90,000+ annually</li><li>Bonus structure aligned with growth targets: If you&rsquo;re hungry to earn more, you&rsquo;ll have every opportunity to do so</li><li>All the tools to win: Access proven sales systems, a robust CRM (Zenoti), and ongoing marketing support to help you succeed from day one</li><li>Unlimited wellness perks: Get unlimited access to our state-of-the-art wellness services&mdash;so you can live the lifestyle you&rsquo;re leading and speak from real experience</li><li>Recognition and rewards: Join a culture that celebrates results, recognizes your wins, and rewards your growth</li><li>Make a real difference: Experience the satisfaction of helping people in your community live healthier, stronger, and better lives every day</li><li>Insurance benefits: This role is eligible for insurance coverage, supporting your well-being as you support others</li><li>Accrued paid time off: Take time to recharge and care for yourself. You&rsquo;ll earn paid time off that grows with your tenure</li></ul>Job Type: Full-timeBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Relocation assistance</li></ul>Job Type: Full-timePay: $65,000.00 - $100,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Relocation assistance</li></ul>Application Question(s):<ul><li>Briefly describe your experience leading a sales-focused team in a boutique fitness studio, medical spa, or similar environment. What sales targets did you own, and what results did you achieve?</li><li>What metrics would you be looking at daily, weekly, and monthly to drive success?</li><li>Which brands or studios have you managed that are most similar to ours? What made you successful there?</li></ul><ul><li>This role is highly commission-based with a base salary and aggressive bonus structure. What are your compensation expectations?</li><li>If you walk into a studio with a weak sales culture and low standards, how would you assess the team, decide who stays or goes, and raise performance? What specific steps would you take to shift the culture in your first 90 days?</li></ul>Ability to Relocate:<ul><li>Bend, OR 97702: Relocate before starting work (Required)</li></ul>Work Location: In person

General Manager

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 31 March 2026
 
 
 
 Department:
 
 Spa &amp; Recreation
 
 
 
 Location:
 
 Egypt - Safaga
 
 
 
 
 Description
 
 
 
 The Wellness Manager will lead the overall wellness and spa strategy of the hotel, ensuring an exceptional guest experience through innovative and personalized wellness journeys. This role oversees the daily operations of the health club, fitness facilities, and wellness activities, maintaining the highest standards of luxury service, hygiene, and safety in alignment with Kempinski brand expectations.
 
 
 
 Key Responsibilities
 
 
 
 
 Guest Experience &amp; Service Excellence
 
 <ul>
 <li>
 Ensure a 5-star guest journey across health club, fitness, and recreational wellness services.
 </li>
 <li>
 Oversee VIP guest personalization, service recovery, and satisfaction surveys.
 </li>
 <li>
 Maintain health club hygiene, privacy, and safety standards according to local regulations and corporate SOPs.
 
 </li>
 </ul>
 
 Operations &amp; Administration
 
 <ul>
 <li>
 Manage daily health club and wellness center operations, including scheduling, inventory, cost control, and preventive maintenance.
 </li>
 <li>
 Develop annual business plans, budgets, promotions, and revenue targets.
 
 </li>
 </ul>
 
 Team Leadership
 
 <ul>
 <li>
 Recruit, train, and coach wellness instructors, and attendants.
 </li>
 <li>
 Conduct regular performance reviews and ensure continuous professional development.
 </li>
 <li>
 Foster an engaging team culture that reflects Kempinski DNA values.
 
 </li>
 </ul>
 
 Program Development
 
 <ul>
 <li>
 Create innovative wellness retreats, and fitness activities aligned with current trends.
 </li>
 <li>
 Collaborate with Food &amp; Beverage, Rooms, and Marketing teams for holistic wellness experiences (nutrition, sleep, mindfulness).
 
 </li>
 </ul>
 
 Partnerships &amp; Brand Promotion
 
 <ul>
 <li>
 Lead marketing initiatives including social media content, seasonal promotions, and influencer collaborations.
 </li>
 <li>
 Build partnerships with medical, beauty, and wellness vendors for product enhancements and events.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 &ZeroWidthSpace;Minimum 3&ndash;5 years of experience in luxury spa or international five-star hotel.
 </li>
 <li>
 Excellent MS Office knowledge.
 </li>
 <li>
 Strong coaching skills, performance management, and conflict resolution.
 </li>
 <li>
 Pro-active hospitality skills including guest service skills.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English - excellent oral and written skills.
 
 
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Wellness Manager (Female Candidate)

Fairmont

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Leadership &amp; Team Management<ul><li>
Lead the fitness team, set expectations, provide coaching, conduct appraisals, and support hiring, training, and performance management.</li><li>
Ensure staff follow hotel policies, wellbeing protocols, and service standards.</li></ul>
Operations &amp; Service Delivery<ul><li>
Oversee daily fitness center operations, including gym supervision, equipment upkeep, cleanliness, and supply management.</li><li>
Manage group exercise programs, recruit instructors, and ensure class quality.</li><li>
Deliver services as needed, including personal training and group classes.</li><li>
Host guests professionally and ensure high service standards.</li></ul>
Administration &amp; Financial Support<ul><li>
Maintain accurate records, schedules, incident reports, payroll support, and member data.</li><li>
Assist the Spa Director with budgeting, reporting, planning, and marketing updates.</li><li>
Manage vendor contracts, purchasing needs, and monthly income reports.</li></ul>
Guest Experience &amp; Quality Control<ul><li>
Ensure exceptional guest experiences through daily walkthroughs, quality audits, and rapid resolution of complaints.</li><li>
Maintain high cleanliness and facility standards, ensuring positive feedback and service excellence.</li></ul>
Health, Safety &amp; Hygiene<ul><li>
Enforce all safety, hygiene, and emergency procedures for guests and staff.</li><li>
Keep all areas clean, safe, and well-maintained, reporting hazards immediately.</li></ul> 
Qualifications 
Qualifications &amp; Skills<ul><li>
Proven experience in fitness, recreation, or wellness center management.</li><li>
Strong leadership, communication, and people management abilities.</li><li>
Certified personal trainer or fitness professional (preferred).</li><li>
Excellent guest service and problem-solving skills.</li><li>
Strong organizational and administrative capabilities.</li><li>
Knowledge of health, safety, and wellness standards.</li><li>
Ability to deliver training, group classes, and personal coaching as required.</li></ul></div>

Fitness & Recreation Manager

Solutions Leisure Group

General Manager (Spa, Salon, Wellness, Fitness & Events) We are seeking a General Manager to steward the experience across Spa, Salon, Wellness, Fitness, Corporate Wellness, and Events. You will lead with both heart and strategy to ensure seamless experiences, thriving departments, and a brand amplified at every touchpoint. You will balance commercial growth with elevated service, curating moments that are effortless, purposeful, and memorable. About Us We have created a destination that embodies blended wellbeing where beauty, movement, rest, and connection live under one roof. Our vision is to uplift every guest through thoughtful design, transformative experiences, and a community that breathes balance. We are not just a spa, salon, gym, or event space. We are a sanctuary for people who see wellness as both a ritual and a lifestyle. Your Impact <ul> <li>Oversee all operational, commercial, and experiential functions across Spa, Salon, Wellness, Fitness, Corporate Wellness, and Events.</li> <li>Integrate offerings so guests move seamlessly from a signature facial to yoga to a curated wellness event.</li> <li>Lead and inspire teams to deliver elevated service in line with our brand values: authenticity, intention, and calm confidence.</li> <li>Expand corporate wellness and B2B partnerships with creative packages and activations.</li> <li>Plan and execute events that amplify our mission: wellness workshops, community classes, and unique experiences.</li> <li>Own budgets, P&L, and performance metrics while anticipating trends, mitigating risks, and unlocking new revenue streams.</li> <li>Collaborate with marketing, design, and partnerships to maintain a cohesive brand narrative.</li> <li>Act as an ambassador of our ethos, championing wellness, style, and innovation in every decision.</li> </ul> Key Responsibilities Leadership & Culture <ul> <li>Hire, mentor, and retain department heads.</li> <li>Foster cross-department synergy and a growth-mindset culture.</li> </ul> Operations & Experience <ul> <li>Manage daily operations across all service areas.</li> <li>Ensure luxury standards, smooth flows, and client delight.</li> </ul> Wellness & Fitness Programming <ul> <li>Curate wellness journeys (yoga, pilates, movement, recovery).</li> <li>Stay ahead of industry and lifestyle trends.</li> </ul> Corporate Wellness & Events <ul> <li>Develop corporate wellness offerings, retreats, and event series.</li> <li>Manage logistics, client relationships, and ROI.</li> </ul> Commercial Growth <ul> <li>Identify and launch new revenue streams including memberships, packages, activations, and retail collaborations.</li> </ul> Brand & Marketing Integration <ul> <li>Partner with marketing to tell our story, promote experiences, and build community through campaigns.</li> </ul> Set and manage budgets, forecast revenue, and track metrics. Ensure cost controls and drive profitability. Qualifications & Experience <ul> <li>8-10 years in senior leadership roles across spa, wellness, fitness, lifestyle, or experiential hospitality.</li> <li>Proven track record managing multiple verticals such as spa, fitness, and events.</li> <li>Experience developing corporate wellness and B2B partnerships.</li> <li>Strategic, creative, and commercially minded with vision and attention to detail.</li> <li>Excellent communication, collaboration, and storytelling skills.</li> <li>Strong financial acumen with experience managing P&L, budgets, and growth targets.</li> <li>Passion for wellness, holistic health, design, and community.</li> </ul> What We Value <ul> <li>Intentional leadership with care and clarity.</li> <li>Courage to experiment, refine, and evolve.</li> <li>Humility to listen and adapt.</li> <li>A mindset of service to guests, team, and community.</li> <li>A love for the intersection of beauty, wellness, movement, and experience.</li> </ul> Working Conditions <ul> <li>Full-time role, approximately 54 hours per week depending on events and activations.</li> <li>Presence required across spa, salon, fitness, and event spaces; this is a high-visibility role.</li> </ul> Travel as needed for partnerships, activations, and corporate sites.

General Manager (Spa, Salon, Wellness, Fitness & Events)

Minus Slimming & Wellness Clinic

Key Responsibilities:<ul><li>Oversee daily clinic operations to ensure smooth functioning.</li><li>Achieve monthly revenue, sales, and client retention targets.</li><li>Supervise and motivate staff including consultants, dieticians, physiotherapists, and support team.</li><li>Conduct regular performance reviews and provide training/coaching where needed.</li><li>Ensure exceptional customer service standards and handle client escalations.</li><li>Maintain compliance with company policies, protocols, and statutory regulations.</li><li>Monitor inventory, clinic facilities, and ensure proper upkeep.</li><li>Prepare and present performance reports to management.</li><li>Drive local marketing, promotional activities, and community outreach to attract new clients.</li><li>Foster a positive work culture and team collaboration within the clinic.</li></ul>Qualifications &amp; Skills:<ul><li>Graduate/MBA in Management, Healthcare, or related field.</li><li>4&ndash;7 years of experience in branch/center management, preferably in slimming, wellness, healthcare, or hospitality industry.</li><li>Strong leadership and people management skills.</li><li>Sales-driven with proven ability to achieve business targets.</li><li>Excellent communication, problem-solving, and decision-making skills.</li><li>Knowledge of customer service best practices and clinic operations.</li></ul>Job Type: Full-timePay: &#8377;45,000.00 - &#8377;50,000.00 per monthApplication Question(s):<ul><li>Should have experience in Slimming Clinic </li></ul>Experience:<ul><li>Inside sales: 3 years (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Branch Manager - Slimming Clinic

Sauna House

The Sauna House Mission:To enhance the mental and physical well-being of the world.By building community bathhouse spaces that are sustainable, simple &amp; approachable, we&rsquo;re providing access and education to an ancient tradition proven to counterbalance the demands of modern life.Title: General ManagerLocation: Charlotte, NCPay: Starting at $68,000/yearJob Type: Full-timeBenefits:<ul><li>3 weeks Paid Time Off</li><li>Paid Sick Days</li><li>Free Bathhouse Visits</li><li>Discounts on Sauna House products</li><li>Reimbursements for visiting bath houses around the world!</li></ul>Schedule:<ul><li>40+ hours per week</li><li>Nights and Weekend availability</li></ul>Evaluation: 30-day, 6-month and yearly performance reviews and feedback with COO and Regional ManagerAbout Sauna House:We are excited to hire a General Manager at our Charlotte, NC location.Sauna House was created to be a communal house of relaxation and recovery. We care deeply for our community and the individuals who make it. Everyone's path to a healthier lifestyle differs, but we offer our house to be an oasis along the way. Our mission is to increase our community's mental and physical well-being through hot and cold contrast therapy.Job Summary:The Sauna House General Manager is primarily responsible for overseeing the full operations of the bathhouse facility. This includes leading a team with a positive attitude, creating and maintaining systems and procedures to ensure the cleanliness and organization of the bathhouse, ensuring exceptional customer service for all guests, and closely monitoring the bathhouse's budget and finances.Required Skills:<ul><li>Leadership and Management: A Sauna House General Manager will set the tone of the bathhouse each day by modeling a friendly, supportive, and calm demeanor in interactions with staff and guests. They must also have experience managing a diverse workforce, providing constructive feedback and setting performance expectations. Exceptional organizational and managerial abilities are crucial to ensuring smooth operations and efficient resource utilization.</li></ul><ul><li>Customer Service Excellence: Creating a superior customer experience is paramount. The General Manager must have exceptional customer service skills and the ability to consistently train and motivate staff to deliver exceptional service. They should understand the importance of building strong client relationships, addressing customer feedback and concerns, and implementing strategies to enhance customer satisfaction and loyalty.</li></ul><ul><li>Direct Sales Initiatives: Lead sales initiatives by promoting packages, memberships, corporate wellness, partnerships, and a team that consistently converts inquiries into booked services.</li></ul><ul><li>Community Outreach: Lead community outreach and local partnership development to drive brand awareness, referrals, and incremental revenue.</li></ul><ul><li>Business Acumen: The ability to make informed decisions that drive profitability and growth for the business. This includes reviewing and executing the budget, financial management, revenue generation, and cost control for the company. Strong analytical skills are required to assess financial reports, monitor key performance indicators, and develop strategies to optimize business performance.</li></ul><ul><li>Wellness Industry Knowledge: In-depth knowledge of the wellness industry, including current trends, treatments, and best practices, is essential for success in this role. The General Manager should thoroughly understand our bathhouse services, wellness practices, and emerging industry developments to stay competitive and provide outstanding customer experiences. Knowledge of local regulations, licensing requirements, and industry standards is also essential. They should ensure compliance with all relevant laws and regulations governing operations, health, and safety practices.</li></ul><ul><li>Communication and Interpersonal Skills: Effective communication is vital as a Sauna House General Manager. The ability to articulate ideas clearly, listen attentively, and convey expectations to staff, clients, and vendors is essential. Strong interpersonal skills are necessary to build rapport with customers and manage relationships with suppliers, partners, and external stakeholders.</li></ul><ul><li>Staff Development and Training: The Sauna House General Manager should have a proven track record in hiring, training, and developing a high-performing team. This includes creating training programs, conducting performance evaluations, and implementing strategies to enhance employee engagement and retention. The ability to foster a positive and inclusive work culture is crucial.</li></ul><ul><li>Operational Efficiency: The General Manager should possess strong operational management skills to ensure the smooth functioning of the bathhouse. This includes overseeing scheduling, inventory management, equipment maintenance, and adherence to health and safety standards.</li></ul>Responsibilities:Employee Management<ul><li>Interviewing, hiring, training, and scheduling all bathhouse positions</li><li>Schedule and conduct 30-day, 6-month, and yearly reviews. Set goals and provide performance-based feedback.</li><li>Appraising team performance and providing timely feedback and coaching, ensuring that standards are met. Identify and implement additional training when necessary.</li><li>Encourage direct, respectful communication between all team members and maintain a safe and kind work culture</li></ul>Customer Service Management<ul><li>Provide consistent, intentional customer service</li><li>Communicating and enforcing Sauna House policies</li><li>Addressing complaints and resolving problems</li><li>Handling customer account and billing issues</li><li>Consistently review the booking calendar to get ahead of any discrepancies</li></ul>Sales-Focused Initiatives<ul><li>Lead revenue-driving sales initiatives, including memberships, packages, add-ons, and gift card programs to meet monthly targets</li><li>Train and coach front desk and service teams on selling, upselling, and rebooking to improve conversion and retention</li><li>Develop and execute seasonal promotions and bundled offers</li><li>Build and manage local partnerships and corporate wellness accounts to generate group bookings and recurring revenue</li></ul>Facility Management<ul><li>Planning, assigning, and directing site work</li><li>Staying compliant with state regulations and scheduling them as needed.</li><li>Scheduling the weekly/quarterly/yearly maintenance day</li><li>Stay up to date on all equipment maintenance</li><li>Maintain a good relationship with trades peoples in the area to help with repairs.</li><li>Oversee both the facility and the property to maintain a level of excellence daily.</li><li>Maintain a high cleanliness standard for the space with daily, weekly, and monthly cleaning schedules.</li></ul>Team Communication<ul><li>Act as the liaison between the Sauna House HQ Team and your team.</li><li>Create and share weekly updates with the full staff.</li><li>Planning monthly meetings for the team to discuss different topics based on training, core values, customer service issues, and new monthly specials</li></ul>Purchasing, Inventory and Money Management<ul><li>Review monthly budget and financial statements</li><li>Keeping track of all beverage and retail inventory with weekly and monthly reporting</li><li>Ordering products and facility needs as needed, staying within the budget.</li><li>Maintaining a system that keeps track of all of COGS and expenses</li><li>Audit the cash drawer</li><li>Weekly run to the bank for deposits and change</li></ul>Marketing &amp; Promotions<ul><li>Evaluate marketing strategies and promotions</li><li>Communicate with Sauna House HQ about ideas and specials that you&rsquo;d like to try at your location</li><li>Work to make local partnerships in your area that are value and missions-aligned</li></ul>Job Type: Full-timePay: From $68,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Sauna House Charlotte General Manager

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