windows desktop engineer

Metropolitan Washington Airports Authority

<div><div>Compensation Grade:</div>
S18-H<div>
Salary Range:</div>
$36.12-$52.38<div></div><div>
Opening Date:</div>
March 20, 2026<div></div><div>
Closing Date:</div>
April 4, 2026<div>
Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.</div><div></div>
As a Desktop Engineer, you will deploy and support the Airports Authority&rsquo;s enterprise desktop environment and provide Tier III support to users throughout the Airports Authority.<br>
<br>
Desktop Engineer<br>
<br>
Serves in the IT Service Delivery Division of the Office of Technology located at Washington Dulles International Airport (although may also support users at the Corporate Headquarters or Ronald Reagan Washington National Airport).<br>
<br>
Uses Microsoft System Center Configuration Manager (SCCM) to engineer the core desktop platform and infrastructure for the Microsoft Office Suite. Ensures successful integration of enterprise systems management and application systems into the enterprise desktop environment. Performs related functions.<div></div><div>
GENERAL RESPONSIBILITIES</div><div></div><div>
Supports the enterprise desktop environment, including all devices used by Airports Authority end-users.</div><div></div><div>
Installs, configures, and administers SCCM, System Center Update Publisher, Microsoft Windows Server, and Microsoft Office.</div><div></div><div>
Creates and deploys Windows desktops into the operating environment. Maintains standard configuration of golden images for deployment into the virtual desktop environment.</div><div></div><div>
Supports the process for deploying operating systems, including updating images, creating and configuring task sequences, customizing pre-installation boot images, building driver packages for multiple hardware types of operating system architectures, and configuring the User State Migration Tool.</div><div></div><div>
Creates and modifies Structure Query Language queries on an SCCM primary site.</div><div></div><div>
Installs and configures client software on computers within the enterprise desktop environment by utilizing Microsoft Group Policy, SCCM, or similar products.</div><div></div><div>
Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts.</div><div></div><div>
Creates and deploys custom client settings and establishes client setting priority level.</div><div></div><div>
Operates within ITIL framework; leverages formal change control and release processes.</div><div></div><div>
Configures and manages security roles.</div><div></div><div>
Configures, installs, and manages enterprise anti-virus system. Integrates security software programs.</div><div></div><div>
Administers the SCCM reporting website to allow staff to create customized reports and access reporting tools and functions.</div><div></div><div>
Installs and tests service packs and cumulative updates on servers and clients. Configures, installs, and administers the enterprise anti-virus system.</div><div></div><div>
Executes test lab activities and resources for hardware and software applications, including physical and virtual test environments. Automates deployment to facilitate repeated configuration; validates procedures to ensure reliability installation and configuration scripts.</div><div></div><div>
Provides Tier III IT Service Desk support to end-users to resolve technically complex problems. Works with system engineers to resolve issues using Problem Management or Root Cause Analysis.</div><div></div><div>
Identifies and gathers requirements, identifies risks, and provides recommendations to Office management to minimize/mitigate impact to continued operations of enterprise and custom developed applications.</div><div></div><div>
Performs other duties as assigned.</div><div>
QUALIFICATIONS</div><div></div><div>
Three years of progressively responsible experience in a user or system support capacity creating and deploying Windows desktops, creating and modifying Structure Query Language (SQL) queries, configuring software, and managing updates.</div><div></div><div>
Two of the three years of experience must include expert-level administration in System Center Configuration Manager (SCCM).</div><div></div><div>
One of the three years must include administering and managing test lab activities.</div><div></div><div>
Experience with SCCM infrastructure, including designing, installing, and deploying hardware and software in an enterprise desktop environment and creating, testing, and deploying custom software, update packages, driver packages, installation and deployment scripts, and Operating System task sequences.</div><div></div><div>
Skill in installing and configuring client software.</div><div></div><div>
Skill in managing User and Device collections.</div><div></div><div>
Proficiency in administering SCCM or Microsoft Endpoint Configuration Manager (MECM) and standard software platforms such as Windows Server 2016 or newer and with the ability to manage the enterprise desktop environment at an expert level.</div><div></div><div>
Proficiency in creating and maintaining standardized Windows Imaging (WIM) images in the golden image library.</div><div></div><div>
Skill in managing test lab activities of hardware and software.</div><div></div><div>
Skill in providing Tier III desktop incident support to end-users, analyzing and resolving complex technical issues, and developing and documenting standardized processes.</div><div></div><div>
Ability to make detailed analyses of data and information and make recommendations.</div><div></div><div>
Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.</div><div></div><div>
PREFERRED QUALIFICATIONS</div><div></div><div>
ITIL v3 Foundations Certification.</div><div></div><div>
EDUCATION</div><div></div><div>
A high school diploma or a Certificate of General Education Development (GED).</div><div></div><div>
CERTIFICATIONS AND LICENSES REQUIRED</div><div></div><div>
A state driver&rsquo;s license in good standing.</div><div></div><div>
ITIL v3 Foundations Certification or ability to obtain it within 180 days of receiving the final offer letter.</div><div></div><div>
NECESSARY SPECIAL FACTORS</div><div></div><div>
Operates vehicle landside and airside (requires AOA permit).</div><div></div><div>
Must be able to work and support technology users at any of the Airports Authority&rsquo;s facilities and locations.</div><div></div><div>
Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.</div><div></div><div>
Must be able to work varied schedule of days and outside of the normal 8am-5pm business hours for scheduled and emergency maintenance and upgrades.</div><div></div><div>
A background security investigation will be required for all new hires.</div><div></div><div>
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.</div></div>

Desktop Engineer

<div><p><b>Virtual Desktop Infrastructure (VDI) Engineer</b></p>
<p>Secret Clearance</p>
<p>Huntsville, AL</p>
<p>At Technical Consulting Solutions (TCS), Inc., our team of professionals tackles many of our country&rsquo;s most difficult engineering and technology challenges to further our country&rsquo;s defense and space programs. At TCS, we strive to provide our people with a strong, interesting career along with strong benefits and work-life balance.</p>
<p>This position supports the Missile Defense Agency (MDA) in Huntsville, AL. These positions require US citizenship, an existing DoD clearance (Secret or higher), and on-site work at a facility in Huntsville, Alabama (telework is not available).</p>
<p><b>Job Description:</b></p>
<p>The selected candidate will perform job duties as a Virtual Desktop Infrastructure Engineer specializing in Virtualization Solutions. They will be responsible for installing, configuring, managing, and maintaining virtualized systems to ensure data integrity, availability, and security. Supported systems are in multiple lab environments operating in support of the IBCS Product Line in Huntsville, Alabama. Specific responsibilities include but are not limited to the following:</p>
<ul><li>Support day-to-day lab efforts ensuring that all technologies are operational.</li>
<li>Provide expert-level solutions for virtualized environments and/or Red Hat Enterprise Linux.</li>
<li>Conduct administration tasks as required including patching, updates, hardening, remediation, and management of virtualization environment.</li>
<li>Work with Product Teams in support of secure operating systems, applications, networks, hardware, databases, etc.</li>
<li>Work on multiple simultaneous tasks.</li>
<li>Mentor and provide guidance to junior systems administrators.</li>
</ul>
<p><b>Basic Qualifications:</b></p>
<ul><li>Current DoD Secret Security Clearance</li>
<li>Current DoD 8570 IAT Level II Certification (i.e., Security+, etc.)</li>
<li>Associate degree and 11 years of experience, or bachelor&rsquo;s degree and 9 years of experience, or master&rsquo;s degree and 7 years of experience; an additional 4 years of related experience may be considered in lieu of degree.</li>
<li>Manage and support various components of the technical infrastructure, including Hypervisors, storage, infrastructure solutions, system updating, patching, and hardening/STIGs.</li>
<li>In-depth knowledge of Omnissa Horizon VDI solutions</li>
<li>Experience building and administrating VMware vSphere 7.x or higher in a large environment</li>
<li>Hands-on experience with virtual machine environment management tools</li>
<li>Knowledge and understanding of Linux KVM Virtualization technologies (OpenShift)</li>
<li>Excellent problem solving, troubleshooting, analytical, and communication skills.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul><li>Broad knowledge of systems administration in technologies such as networking, storage, performance tuning, and general administration of Windows and Linux</li>
<li>Knowledge of Containerized Virtual Environments (Kubernetes, Rancher)</li>
<li>Experience with Kasm Workspaces</li>
<li>In-depth understanding of Linux systems in a Windows Domain environment</li>
<li>Experience with Windows Domain architectures including but not limited to Active Directory, GPOs, ACLs, etc.</li>
<li>Previous administration of Atlassian Tools i.e., (Jira, Confluence, Bitbucket, Bamboo, Fisheye, Crucible, etc.)</li>
<li>Hands-on experience with virtual machine environment management tools (IaC)</li>
<li>Experience with automation tools such as Ansible</li>
<li>Scripting using Bash, PowerCLI, PowerShell</li>
<li>Strong familiarity with SAN storage systems i.e., NetApp</li>
<li>Additional Operating System Environment Certification i.e., (Linux+, RHCSA, Net+, CCNA, VMware Certified, etc.)</li>
</ul>
<p>The application period for the job is estimated to be 60 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.</p>
<p>If this position sounds interesting to you, and you meet the requirements listed; then we would love to discuss this position with you. It is our hope that we can find a position that would match your career goals and would provide a good, interesting career for you. TCS offers a strong complement of benefits, leave, 401(k), etc.</p>
<p>Apply online or visit us at www.tcs-inc.com/careers</p>
<p>TCS is an EEO Employer.</p></div>

Virtual Desktop Infrastructure (VDI) Engineer

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><div>EUC/Desktop Engineer</div><br>
<div><br>
</div><div>Seeking an Associate IT Logistics &amp; Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.
</div><div>Key Responsibilities
</div><div>Logistics &amp; Deployment
</div><ul><li>Oversee laptop preparation, shipping, and delivery for employees.
</li></ul><ul><li>Coordinate large deployment projects for PC and Mac systems.
</li></ul><ul><li>Track shipments and maintain inventory records.
</li></ul><ul><li>Collaborate with stakeholders and vendors on logistics issues.
</li></ul><ul><li>Communicate delivery details and resolve deployment challenges.
</li></ul><div>Technical Support &amp; End User Services
</div><ul><li>Provide hardware and software support for workstations and mobile devices.
</li></ul><ul><li>Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
</li></ul><ul><li>Assist with device imaging and configuration.
</li></ul><ul><li>Troubleshoot printers, networking, and LAN connectivity.
</li></ul><ul><li>Support communications solutions and meeting technology.
</li></ul><ul><li>Diagnose and resolve technical issues promptly.
</li></ul><ul><li>Explain concepts clearly to users and escalate as needed.
</li></ul><div>Basic Qualifications
</div><ul><li>Strong customer service in a technical environment.
</li></ul><ul><li>At least 6 months relevant experience or Bachelor&rsquo;s Degree.
</li></ul><ul><li>Organizational skills; ability to handle multiple tasks.
</li></ul><div>Preferred Qualifications
</div><ul><li>1&ndash;2 years in logistics or IT support roles.
</li></ul><ul><li>2&ndash;4 years supporting 300+ users preferred.
</li></ul><ul><li>Experience deploying PC/Mac devices, troubleshooting networks, and supporting peripherals.
</li></ul><ul><li>Calm under pressure, strong problem-solving, and process improvement skills.
</li></ul><ul><li>Ability to read technical documentation and adapt quickly.</li></ul><br>
<div><br>
</div><div>Salary Range- $60,000-$65,000 a year
</div><div>#LI-SP3
</div><div>#LI-VX1
</div></div></div></div></div><div><div><div><b>Location</b></div>
<div>Miami, FL</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Engineer</div>
</div><div><div><b>Job Id</b></div>
<div>402374</div>
</div><div><div><b>Desired Skills</b></div>
<div>Desktop</div>
</div><div><div><b>Salary Range</b></div>
<div>$60,000-$65,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

EUC/Desktop Engineer

SkySoft Connections

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are looking for a skilled
 <strong>
  WPF C# Developer
 </strong>
 with strong
 <strong>
  OOP concepts
 </strong>
 to join our team and work on developing and enhancing Windows-based desktop applications. The ideal candidate should have solid experience in
 <strong>
  WPF
 </strong>
 ,
 <strong>
  MVVM architecture
 </strong>
 , and
 <strong>
  .NET technologies
 </strong>
 , with a passion for delivering high-quality and scalable software solutions.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Design, develop, and maintain WPF desktop applications in C#
  </li>
  <li>
   Implement MVVM design patterns and reusable UI components
  </li>
  <li>
   Integrate APIs, databases, and third-party components
  </li>
  <li>
   Optimize application performance, UI responsiveness, and user experience
  </li>
  <li>
   Work with XAML, styling, templates, and custom controls
  </li>
  <li>
   Debug, troubleshoot, and resolve application issues
  </li>
  <li>
   Maintain coding standards, technical documentation, and version control
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in C# and .NET Framework
  </li>
  <li>
   Excellent knowledge of WPF and XAML
  </li>
  <li>
   Hands-on experience with MVVM frameworks
  </li>
  <li>
   Strong understanding of OOP principles and Clean Architecture
  </li>
  <li>
   Experience with SQLite / SQL Server / Entity Framework / LINQ
  </li>
  <li>
   Experience with async/await, multithreading &amp; TPL
  </li>
  <li>
   Familiarity with Git / Azure DevOps / TFS
  </li>
  <li>
   Strong debugging and problem-solving skills
  </li>
  <li>
   Experience working with REST APIs
  </li>
  <li>
   Knowledge of WPF performance optimization &amp; memory management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have (Optional)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Material Design / Modern UI frameworks
  </li>
  <li>
   Knowledge of Dependency Injection
  </li>
  <li>
   Experience with desktop reporting tools (RDLC / Crystal Reports)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical facility (Self &amp; dependents)
  </li>
  <li>
   Mobile allowance
  </li>
  <li>
   20 paid leaves (Jan to Dec)
  </li>
  <li>
   Gym allowance
  </li>
  <li>
   Free Lunch Facility (In-house)
  </li>
  <li>
   Market Competitive Salary
  </li>
  <li>
   Learning &amp; Challenging Work Environment
  </li>
  <li>
   Amazing Work Culture
  </li>
 </ul>
</div>


Senior Desktop Application Developer (WPF)

Lumentum Operations

<div></div><div><div><div><div><div><div>locations</div><div>
USA - NC- Greensboro</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
2026344</div></div></div></div></div></div><div><div><div>
It's fun to work in a company where people truly BELIEVE in what they're doing!<br>
<i>We're committed to bringing passion and customer focus to the business.</i></div><div></div><div><i>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></div><div>
Job Title: IT Helpdesk Engineer</div><div>
Department: Information Technology<br>
Reports To: IT Service Desk Manager / IT Operations Manager</div><div></div><div>
The IT Helpdesk Engineer is responsible for delivering high-quality technical support to end users while ensuring operational stability, security compliance, and service excellence. This role serves as the frontline of IT operations, resolving incidents, fulfilling service requests, and escalating complex issues appropriately.</div><div></div><div>
The ideal candidate combines strong technical troubleshooting skills with customer service excellence, process discipline, and a proactive approach to continuous improvement.</div><div></div><div>
Key Responsibilities</div><div>
End-User Support</div><ul><li>
Provide Level 1 / Level 2 technical support for hardware, software, and network-related issues</li><li>
Troubleshoot Windows, macOS, mobile devices, and peripheral equipment</li><li>
Support Microsoft 365, collaboration platforms, and enterprise applications</li><li>
Diagnose and resolve remote access and VPN issues</li><li>
Deliver both remote and on-site support as required</li></ul><div></div><div>
Incident &amp; Service Request Management</div><ul><li>
Log, track, and resolve tickets in accordance with SLA targets</li><li>
Follow ITIL-based incident, request, and problem management processes</li><li>
Escalate complex issues to appropriate technical teams</li><li>
Document resolutions clearly in the ticketing system</li></ul><div></div><div>
Security &amp; Compliance</div><ul><li>
Enforce cybersecurity policies including MFA, endpoint protection, and patching standards</li><li>
Support identity and access management (user provisioning, role-based access)</li><li>
Assist with device encryption and compliance controls</li><li>
Report and escalate potential security incidents</li></ul><div></div><div>
Infrastructure &amp; Device Management</div><ul><li>
Provision laptops, desktops, and mobile devices</li><li>
Maintain asset inventory and lifecycle tracking</li><li>
Assist with software deployment and patch management</li></ul><div></div><div>
Continuous Improvement</div><ul><li>
Contribute to knowledge base documentation</li><li>
Identify recurring issues and recommend automation or process improvements</li><li>
Support IT projects such as system upgrades, migrations, and rollouts</li><li>
Promote self-service capabilities and end-user enablement</li></ul><div></div><div>
Required Qualifications</div><ul><li>
2&ndash;5 years of experience in IT support or service desk operations</li><li>
Strong troubleshooting skills across Windows and/or macOS environments</li><li>
Experience with Microsoft 365 and Active Directory / Entra ID</li><li>
Familiarity with endpoint management tools</li><li>
Understanding of networking fundamentals (DNS, DHCP, TCP/IP)</li></ul><div></div><div>
Preferred Qualifications</div><ul><li>
ITIL Foundation certification</li><li>
Network+, or Security+ certification</li><li>
Experience supporting hybrid or cloud-first environments</li><li>
Familiarity with automation tools or scripting (PowerShell preferred)</li><li>
Experience with enterprise ticketing systems (ServiceNow, Jira, Freshservice, etc.)</li></ul><div></div><div>
Key Competencies</div><ul><li>
Strong customer service mindset</li><li>
Clear written and verbal communication</li><li>
Structured problem-solving skills</li><li>
Ability to prioritize in a fast-paced environment</li><li>
Attention to security and compliance requirements</li><li>
Collaborative team player with a proactive attitude</li></ul><div></div><div>
Performance Indicators</div><ul><li>
SLA compliance rate</li><li>
First-call resolution rate</li><li>
Customer satisfaction (CSAT) scores</li><li>
Ticket backlog reduction</li><li>
Knowledge base contributions</li><li>
Security policy adherence</li></ul><div></div><div>
What Success Looks Like</div><ul><li>
Reliable, responsive support experience for end users</li><li>
Reduced recurring incidents through proactive resolution</li><li>
High user satisfaction ratings</li><li>
Improved operational efficiency via documentation and automation</li><li>
Strong alignment with IT security and governance standards</li></ul><div></div><div>
Salary Range<br>
The salary range for this position is $80,000 &ndash; 110,000USD.</div><div>
Final compensation will be determined based on factors such as experience, skills, and qualifications.</div><div><i>
We are an equal opportunity employer and value diversity at our company.</i></div><div><i>
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.</i></div><div><i>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</i></div><div><i>
Please contact us to request accommodation.</i></div></div></div></div>

IT Desktop Engineer

Ovation Workplace services

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul><p><b>
Role - Senior Desktop Support Engineer - Windows and MAC End Points
</b></p><p><b>Job Description:</b></p>
<p>
A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
</p><p>Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.</p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Technical Proficiency:</b> Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.</p>
<p><b>
Hardware Knowledge:</b> Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.</p>
<p><b>
Software Applications:</b> Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.</p>
<p><b>
Software solutions:</b><b> </b>JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory</p>
<p><b>
Ticketing and Help Desk Platforms: </b>ServiceNow and Jira Service Management or similar tools.</p>
<p><b>
Networking Basics:</b> Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.</p>
<p><b>
Remote Desktop Support:</b> Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.</p>
<p><b>
Customer Service Skills:</b> Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.</p>
<p><b>
IT Inventory:</b> Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies</p>
<p><b>
Adaptability and Learning:</b> Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.</p>
<p><b>
Team Collaboration:</b> Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.</p>
<p><b>
Experience: </b>Minimum 5 to 7+ years of experience as a Desktop Support Engineer</p></div>

Desktop Support Technician

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Search 8887+ Windows desktop engineer jobs near you this March. New roles added regularly across leading industries. Apply today.

8887 windows desktop engineer jobs Near Me

Desktop Engineer

Virtual Desktop Infrastructure (VDI) Engineer

EUC/Desktop Engineer

Senior Desktop Application Developer (WPF)

IT Desktop Engineer

Desktop Support Technician

Desktop Support Technician