wireless retail manager

Cellular World- AT&T Authorized Retailer

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Retail Sales Manager</b></div><br>
<div>
</div><div><p>Cellular World, a leading AT&amp;T authorized retailer, is currently looking for strong Retail Sales Managers who are passionate about mobile technology. We are currently accepting resumes for a full-time Retail Sales Manager to join our innovative, best-in-class, and growing company. Your goal, as the Retail Sales Manager, is to ensure the store delivers an excellent customer experience using <i>At Your Service and Key Satisfaction</i> drivers. The Retail Sales Manager will also ensure the location exceeds sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be the best in class.</p>
<div><b>Job Benefits:</b></div>
<ul><li>Supportive team environment.</li>
<li>Tenure Increase program.</li>
<li>PTO Accrual.</li>
<li>Growth Opportunities.</li>
<li>Medical/Dental and Vision benefits options.</li>
<li>Long-term and short-term disability insurance benefits options.</li>
<li>401(k) plan with a company contribution.</li></ul><br>
<div>
</div><div><b>Cool perks:</b></div>
<ul><li>An incredible employee discount not to exceed 57% on up to 5 lines on AT&amp;T&rsquo;s premium wireless service.</li>
<li>Huge discounts on accessories and additional AT&amp;T products and services allow you access to the latest and greatest, trending gadgets.</li>
<li>A new hire budget to spend on a wide range of Team Color apparel.</li></ul><br>
<p>
</p><p><b>Responsibilities:</b></p>
<ul><li>Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.</li>
<li>Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and providing customer service.</li>
<li>Observe customer experience to determine the focus of the <i>AT&amp;T Experience Steps</i>.</li>
<li>Ensures proper opening and closing of the retail location with completion of all open/close procedures.</li>
<li>Training &ndash; ensure 100% completion of all required training monthly and annually per AT&amp;T compliance standards.</li>
<li>Inventory &ndash; Manage ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed.</li>
<li>Provide resolution to customer complaints regarding sales and service.</li>
<li>Develop and manage positive business relationships with staff and customers.</li>
<li>Provide continuous coaching to sales associates in all aspects of wireless sales and service.</li>
<li>Provide positive reinforcement and training to promote the learning and growth of sales associates.</li>
<li>Recognize your top performers and your lower performers to improve.</li>
<li>New Hires- Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork.</li>
<li>Conducts regular staff meetings to communicate promotions, goals, trends, and other relevant information.</li>
<li>Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&amp;T requirements.</li>
<li>Develop and maintain relationships with co-workers and consumers.</li></ul><br>
<p><br>
<b>Requirements</b></p>
<ul><li>Must have a valid Driver&rsquo;s License and current auto insurance.</li>
<li>Must be able to pass a background.</li>
<li>Must attend off-site promotional events during and after business hours.</li>
<li>Previous retail or customer service management required.</li>
<li>Proven leadership and employee management skills.</li>
<li>Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods. Work at various locations may also be required.</li>
<li>Tech-savvy and enjoy working with interactive technology devices.</li>
<li>Enjoy working in a team environment &amp; engaging with the consumer. Must be enthusiastic and have the drive needed to complete sales.</li>
<li>Independent and self-motivated team player.</li>
<li>Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.</li>
<li>Reliable transportation.</li>
<li>Must be at least 18 years of age.</li></ul><br>
<div></div>
<div></div><div>We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Wireless Retail Store Manager - Baymeadows

Alliance Mobile

<div><p><b>Wireless Retail Store Manager &ndash; Forked River, NJ</b></p>
<p><b>
Alliance Mobile &ndash; Proud AT&amp;T National Authorized Retailer</b></p><br>
<p></p>
<p><b>
Who We Are</b></p><br>
<p></p>
<p>
At Alliance Mobile, we&rsquo;re not just one of the largest AT&amp;T National Authorized Retailers with 300+ locations across 21 states, we&rsquo;re a community passionate about delivering cutting-edge wireless and entertainment solutions! Our commitment to innovation, collaboration, and unforgettable customer experiences has earned us a spot as a Top Place to Work. Ready to join a team where your leadership will shine and your career will soar? Let&rsquo;s make it happen!</p><br>
<p></p>
<p><b>
What You&rsquo;ll Do</b></p><br>
<p></p>
<p>
As a Store Manager, you&rsquo;ll be the heartbeat of our store, inspiring a top-notch sales team to crush goals, delight customers, and drive profitability. You&rsquo;ll coach, mentor, and lead by example, bringing the latest entertainment and mobility products to life in a fast-paced, sales-driven environment. From building community connections to sparking innovation, you&rsquo;ll thrive in a role where every day brings new opportunities to make an impact.</p><br>
<p></p>
<p><b>
Your Key Responsibilities</b></p><br>
<p></p>
<p>
Drive Success: Boost store profits and hit sales targets with strategic flair</p><br>
<p></p>
<p>
Lead &amp; Inspire: Coach and develop your team to deliver stellar performance</p><br>
<p></p>
<p>
Build Your Squad: Recruit, hire, and guide employees, including tough calls when needed</p><br>
<p></p>
<p>
Run the Show: Manage store operations, scheduling, and compliance like a pro</p><br>
<p></p>
<p>
Show the Way: Lead by example with role-plays and hands-on coaching</p><br>
<p></p>
<p>
Wow Customers: Jump in to support transactions and create memorable experiences</p><br>
<p></p>
<p>
Onboard with Ease: Partner with trainers to welcome and train new hires</p><br>
<p></p>
<p>
Uphold Integrity: Keep Alliance Mobile&rsquo;s standards sky-high and expect the same from your team</p><br>
<p></p>
<p>
Stay Connected: Communicate seamlessly with your Alliance Mobile community</p><br>
<p></p>
<p>
Bring Your Energy: Work 45-50 hours/week, including evenings, weekends, and holidays</p><br>
<p></p>
<p>
Get Hands-On: Lift up to 25 pounds when needed</p><br>
<p></p>
<p><b>
This</b> <b>does not include ALL responsibilities; this is just a simple breakdown. Duties can be added or taken away at any given time</b></p><br>
<p></p>
<p><b>
What You Bring</b></p><br>
<p></p>
<p>
2+ years of sales management experience with a knack for leading teams</p><br>
<p></p>
<p>
A proven track record of smashing sales goals and delivering top-tier customer service</p><br>
<p></p>
<p>
Stellar communication, organization, and interpersonal skills</p><br>
<p></p>
<p>
Flexibility to work evenings, weekends, and holidays with enthusiasm</p><br>
<p></p>
<p>
Comfort with tech&mdash;think computers, wireless devices, and more!</p><br>
<p></p>
<p><b>
Why You&rsquo;ll Love It Here</b></p><br>
<p></p>
<p>
Earn Big: Yearly Salary of $45,000 + Performance-Based Bonuses (on average +$2,000/month)</p><br>
<p></p>
<p>
Great Perks: Medical, Dental, Vision, 401k, and accruing Paid Time Off</p><br>
<p></p>
<p>
Save More: 50% off your AT&amp;T Wireless Bill, plus exclusive employee discounts</p><br>
<p></p>
<p>
Grow Fast: Internal promotions, mentorship programs, and college book reimbursement</p><br>
<p></p>
<p>
Have Fun: Sales competitions, social gatherings, and a vibrant team culture</p><br>
<p></p>
<p>
Feel Valued: Holiday pay and a workplace that celebrates your contributions</p><br>
<p></p>
<p><b>
Why Alliance Mobile?</b></p><br>
<p></p>
<p>
Join a team where your ideas matter, your leadership shines, and your passion fuels success. We&rsquo;re all about empowering our people, engaging our communities, and staying ahead in the wireless game.</p><br>
<p></p>
<p><b>
Ready to Lead the Way?</b></p><br>
<p></p>
<p>
Submit your application and keep an eye on your texts or email for phone interview details&mdash;we can&rsquo;t wait to meet you!</p><br>
<p></p>
<p>
Alliance Mobile is an Equal Opportunity Employer. We celebrate diversity and make employment decisions based on qualifications, without regard to race, color, religion, sex, national origin, age, disability, military status, or any other protected basis.</p></div>

Wireless Retail Sales Manager | Alliance Mobile - AT&T Authorized Retailer

OSL Retail Services Inc

<div>Overview:
<div><b>
Ready to take your sales career to the next level?</b> As a <b>Wireless Sales Manager</b> you&rsquo;ll play a vital role in advancing sales objectives, developing a skilled team of Mobile Experts, and ensuring that customers receive outstanding personalized experiences!</div><ul><li>
Earn a competitive annual salary of $50-$65k with the potential for additional performance-based earnings</li><li>
Enjoy comprehensive benefits, including full health and dental coverage</li><li>
Benefit from on-the-job training, career advancement and generous employee referral program</li><li>
Experience the impact of OSL&rsquo;s commitment to diversity and inclusion through programs like OSL Cares and WE@OSL, empowering women and fostering social change</li></ul><div><b>
Are you a dynamic leader with a passion for technology and a track record of driving sales excellence</b>? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation&mdash;and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high-energy retail environment, your journey with us begins now!</div><div>
</div><div><b>
Become an impactful change agent as our next Wireless Manager</b>. You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. Reporting directly to the District Manager, you ensure your kiosk operates with the utmost efficiency and effectiveness. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL.</div><div>
</div><div><b>
We offer exceptional benefits with YOU in mind.</b> We champion your <b>professional and personal advancement with a competitive base salary, commissions, and quarterly performance bonuses, complemented by extensive employee discounts, including up to 50% off wireless services and RRSP matching. Earn 50-65k annually (and potential to make more!)</b> Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance Program and participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission, we provide a supportive and empowering environment.</div><div>
</div><div><b>
This position is for an existing vacancy within our sales team.</b></div><div>
</div><div><b>
Ready to propel your team toward unparalleled sales and service success?</b> Discover how you can make a positive impact as a Wireless Manager at OSL &ndash; check out all the job details below. Seize the opportunity to redefine customer service and operational excellence in the wireless retail sector &ndash; let's talk.</div><div>
</div><div><b>
CORE ATTRIBUTES</b></div><div><b><i>
What You Bring to The Team</i></b></div><div>
Following are just some of the professional attributes that will contribute to your success:</div><ul><li><i>
Leadership Skills -</i><i> </i>Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service</li><li><i>
Technical Acumen -</i><i> </i>Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales</li><li><i>
Sales Proficiency -</i><i> </i>Skilled in implementing sales strategies, setting performance goals, and driving revenue growth</li><li><i>
Customer Focus -</i><i> </i>Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly</li><li><i>
Communication Skills</i><i> </i>- Excellent verbal and written communication abilities to clearly convey information and engage effectively</li><li><i>
Problem-Solving Skills -</i><i> </i>Capable of identifying issues quickly and developing practical solutions in a fast-paced environment</li><li><i>
Adaptability -</i><i> </i>Flexibility to adapt strategies in response to market changes or operational challenges</li><li><i>
Organizational Skills -</i><i> </i>Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations</li></ul><div><b>
RESPONSIBILITIES</b></div><div><b><i>
What You Can Expect Day-to-Day</i></b></div><div><b><i>
</i></b></div><div>
As a Wireless Manager, your daily responsibilities include:</div><ul><li>
Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery</li><li>
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation</li><li>
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies</li><li>
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed</li><li>
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards</li><li>
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction</li><li>
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes</li><li>
Analyze sales figures, forecast future sales, and adapt strategies to market trends</li><li>
Coordinate with the marketing department to implement promotional campaigns and sales initiatives</li><li>
Ensure compliance with all company policies and procedures as well as legal regulations</li><li>
Manage the department budget, including labor costs, supplies, and other expenses</li><li>
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment</li><li>
Report to upper management on sales results, potential customer issues, and the overall performance of the department</li><li>
Various other duties, as needed</li></ul><div><b>
REQUIREMENTS</b></div><div><b><i>
What it Takes</i></b><br>
The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.</div><div>
Minimum Required:</div><div><i>
This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends.</i></div><ul><li>
Retail management experience in wireless or electronics</li><li>
Demonstrated ability to drive team performance, sales results, and service quality</li><li>
Strong communication and presentation skills, essential for effective leadership and customer interactions</li><li>
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities</li><li>
Physical ability to lift 30-50 pounds</li><li>
Capability to stand or walk for extended periods during shifts</li></ul><div>
Preferred:</div><ul><li>
Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics</li><li>
Experience with recruitment, coaching, HR, and Canadian employment standards</li></ul><div><b>
OUR COMPANY</b></div><div><b><i>
Our Commitment to You</i></b></div><div>
Your success is our success. For us, business is personal. OSL is a dynamic and people-centric company excelling in outsourced sales services for North America's leading Fortune 500 firms. We've built our legacy on passionate employees, exceptional customer service, and enduring relationships.</div><div>
We offer an exceptional benefits package, a dynamic environment prioritizing people, and the unsurpassed opportunity to learn, grow, and thrive. Our commitment to our team is evident in our personalized in-store and online LMS training and partnerships with educational institutions like Franklin University, offering opportunities to further your true potential. We understand the importance of financial flexibility, which is why we provide daily access to earnings through Dailypay &amp; Wisely cards, along with various discount programs. At OSL, we are committed to each employee's success and well-being &ndash; both personally and professionally. If you're a strategic, results-driven leader with a knack for driving sales in the technology sector, we'd welcome the chance to start a conversation.</div><div>
Let's connect - apply today at <b>careers@oslrs.com</b><b>.</b></div><div><i>
We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</i></div><div>
</div><div><b>
As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.</b></div></div>

Wireless Sales Manager - W5440/W1876

TCC Wireless

<div><b>Full-Time Retail Store Manager</b><p><b><br>
T-Mobile Premium Retailer &ndash; TCC Wireless</b></p><p><b>
 </b>The Retail Store Manager (RSM) enjoys a fast-paced and high energy environment. As an RSM you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out &ndash; from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.
 </p><p><b>Essential Functions</b></p><ul><li>
Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.</li><li>
Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.</li><li>
Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers&rsquo; accounts, identifying revenue opportunities, and excelling in quality metrics.</li><li>
Leads by example by exceeding organizational sales goals and performance metrics</li><li>
Responsible for hiring, developing, motivating and managing a high-performing team.</li><li>
Manages store inventory, new product shipments, customer returns, Trade-In devices, demo device management, store supplies, etc.</li><li>
Ensures store compliance with audits and paperwork security management</li><li>
Manages cash, credit card and other payment media handling /Register Management.</li><li>
Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.</li><li>
Offers consultative sales and service on the sales floor.</li><li>
Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action.</li><li>
Shares responsibility and accountability of both routine and important tasks and decisions.</li><li>
Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate.</li><li>
Keeps abreast of the rapidly evolving Wireless technology.</li><li>
Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.</li><li>
Builds relationships with TCC Wireless employees and customers across all channels of the business.</li><li>
Ensures compliance with all company policies and procedures.</li><li>
Represents the company at community events fostering a positive brand image</li></ul><p><b>
Minimum Qualifications</b></p><ul><li>
High School Diploma or GED, College degree is a plus.</li><li>
Minimum 2 years&rsquo; experience in T-Mobile or other wireless retail environment retail.</li><li>
Legally authorized to work in the United States.</li><li>
Operational and financial performance management skills, especially site P&amp;L management.</li><li>
Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.).</li><li>
Ability to work nights, weekends, and holidays in a retail environment.</li><li>
This is a full-time role working minimum 45 hours per week</li><li>
Professional, energetic, honest, patient and empathetic.</li><li>
Ability to problem solve, analyze results, plans for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker, relationships builder and be able to coach and develop others.</li><li>
Excellent written, verbal and interpersonal communications skills.</li><li>
Reliable transportation.</li><li>
Must be able to stand for long periods of time on the sales floor.</li><li>
Must be able to move and/or lift up to 25 pounds.</li></ul><p>
 <b>Benefits Offered:</b></p><ul><li>
Medical, dental and vision</li><li>
401k match</li><li>
Phone service discounts</li><li>
Development and growth opportunities</li></ul><p><b>
EEO Statement</b></p><p>
TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
</p><p><b>Other Duties</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div>

TCC - NJ North Arlington - FT - Retail Sales Manager

<div><p><b>Join Our Team as a Retail Sales Representative!</b></p><p>
Are you ready to dive into the fast-paced world of wireless technology and make a real impact? Join us as a Retail Sales Representative and become the energetic, friendly face that helps customers stay connected!</p><p></p><p><br>
In this exciting role, you'll showcase the latest devices and plans, guide customers to the perfect solutions, and be part of a vibrant team that loves technology and helping people. Your enthusiasm and expertise will inspire customers and drive the store&rsquo;s success. If you&rsquo;re passionate about connecting people through innovative tech and thrive in a lively environment, this is your chance to shine!</p><p></p><p><br>
And here&rsquo;s the best part: <b>individual commissions are paid twice a month&mdash;yes, twice! And no one else in the industry is doing that.</b> That means you can see your hard work pay off more often and keep your earnings growing faster!</p><p></p><p><b><br>
Average Hourly + Commission Total Compensation: $15 - $30 an hour with limitless growth potential&mdash;your success is in your hands!</b></p><p></p><p><br>
Key Responsibilities</p><ul><li>
Greet customers with energy and enthusiasm, discovering their wireless needs</li><li>
Demonstrate the coolest devices, plans, and accessories to excite and inform</li><li>
Drive sales by promoting upgrades, activations, and accessories to hit targets</li><li>
Help customers set up their devices, troubleshoot issues, and enjoy a smooth experience</li><li>
Stay ahead of industry trends, current promos, and new products</li><li>
Deliver top-tier customer service, solving questions and building loyalty</li><li>
Keep the store vibrant, organized, and visually appealing</li><li>
Support inventory management and stock displays</li><li>
Follow company policies to ensure secure and private transactions</li><li>
Join ongoing training sessions to stay fresh on the latest tech and sales techniques</li><li>
Collaborate with your team to create a fun, positive shopping environment</li></ul><p></p><p><br>
Qualifications &amp; Skills</p><ul><li>
Previous wireless or retail experience is a bonus, but a passion to learn counts even more!</li><li>
Excellent communicator with a friendly, positive attitude</li><li>
Goal-oriented and driven to surpass sales goals</li><li>
Knowledge of wireless devices, plans, and accessories is a plus</li><li>
Organized, detail-focused, and a team player</li><li>
Flexible with hours, including weekends and holidays</li><li>
Eager to grow your skills and stay on top of the latest tech trends</li></ul><p>
Benefits</p><ul><li>
Competitive base salary with uncapped commission potential</li><li>
Medical, dental, Vision, Life Insurance and 401K with match for FT employees</li><li>
Supplemental insurance available</li><li>
Career advancement opportunities within a growing company</li><li>
Ongoing training and professional development</li></ul><p>
Work Environment:</p><ul><li>
Ability to stand for long periods of time</li><li>
Ability to lift objects weighing up to 40lbs</li></ul><p></p><p><br>
Ready to connect with people through the power of wireless technology? Join us and turn your passion into a rewarding career&mdash;where every day is an opportunity to innovate, inspire, and succeed! Plus, with our twice-a-month commission payments, you&rsquo;ll see your efforts rewarded more often than anywhere else. Don&rsquo;t miss out&mdash;be part of something truly exciting!</p><p></p><p><br>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.</p></div>

JM Wireless –TN Chapman & Eastwood- FT - RSR - Metro by T-Mobile

Arch Telecom

<p></p><div><p>We&rsquo;re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since &lsquo;93, we&rsquo;ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer&rsquo;s demand! Do you think you have what it takes to be an Archer? If so, keep reading!</p><p>
</p><p><b>Arch Telecoms</b><b> Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.</b></p><p>
</p><p><b>What you'll do in your role?</b></p><p><b>
Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:</b></p><ul><li><b>
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store</b></li><li><b>
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.</b></li><li><b>
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.</b></li><li><b>
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.</b></li></ul><p><b>
Approaching service and sales needs with patience, honesty, and empathy.</b></p><p>
</p><p><b>Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:</b></p><ul><li><b>
How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!</b></li><li><b>
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.</b></li><li><b>
How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.</b></li></ul><p><b>
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.</b></p><p>
</p><p><b>Build relationships with and partner with employees across channels, including business and customer service to:</b></p><ul><li><b>
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.</b></li><li><b>
Successfully identify and handoff small business leads.</b></li><li><b>
Develop strong peer relationships where we are all accountable for the companys success.</b></li><li><b>
Be willing to have a good time while providing first class customer experience
</b></li></ul><p></p><p><b>The ideal candidate will bring:</b></p><ul><li><b>
A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.</b></li><li><b>
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.</b></li><li><b>
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.</b></li><li><b>
Effective at balancing customer experience and performance goals.</b></li><li><b>
6 months of customer service and/or sales experience, Retail environment preferred</b></li></ul><p>
</p><p><b>Whats in it for you?</b></p><ul><li><b>
Employee Stock Ownership Program (ESOP)</b></li></ul><ul><li><b>
Competitive hourly pay</b></li><li><b>
Uncapped commission earnings</b></li><li><b>
Automatic raises when reaching attainable milestones</b></li><li><b>
Exciting opportunities for career advancement</b></li><li><b>
A culture of care &amp; excellence</b></li><li><b>
Health Benefits for Full Time Employees</b></li><li><b>
BONUSES: Monthly sales incentive programs, contests, rewards and more.</b></li></ul><p><b>
What must haves do you need?</b></p><ul><li><b>
Be at least 18 years of age</b></li><li><b>
High school degree or GED</b></li><li><b>
Ability to stand for long periods of time</b></li><li><b>
Ability to lift objects weighing up to 25lbs</b></li><li><b>
Reliable transportation</b></li><li><b>
Full Time (40 hours) or Part Time (20+ hours) availability</b></li></ul><p><i>
Diversity &amp; Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
</i></p><p></p><p>Apply Now: www.archtelecom.net
</p><p>Inquiries: Recruiting@archtelecom.net</p></div><p></p>

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