work order coordinator

Superior Janitorial Services

DMV Restorations, Inc. is looking for a responsible Scheduling &amp; Dispatching Coordinator to perform a variety of administrative and clerical tasks. The duties of the Scheduling &amp; Dispatching Coordinator include providing support to our managers and employees, assisting with daily office needs, and managing the company&rsquo;s general office activities. This position requires an individual to pivot quickly through various tasks, answer multi-phone line and cell phone, and maintain pace with the flow of emails, phone calls, and other tasks assigned.Job responsibilities:<ul><li>Write and distribute email, correspondence memos, letters, and forms;</li><li>Schedule, Dispatch, and take calls for work orders;</li><li>Assign and distribute work orders;</li><li>Daily follow-up with clients and contractors;</li><li>Assist in the preparation of regularly scheduled reports;</li><li>Update and maintain office documents which include but not limited to contractor and vendor contacts, lease documents, and service reports;</li><li>Engage in Sales outreach to clients;</li><li>Act as the point of contact for internal and external clients.</li></ul>Requirements:<ul><li>Minimum of 5 years Customer Service experience;</li><li>Minimum of 5 years Scheduling and Dispatching experience in the trade industry (i.e. HVAC, Electrical, Plumbing, General Contractor Services);</li><li>CRM software experience is a plus!</li><li>Sales/Service experience;</li><li>Working knowledge of office equipment (copier/printer, computer, etc.);</li><li>Proficiency in MS Office (MS Excel in particular);</li><li>Ability to prioritize work;</li><li>Excellent written and verbal communication skills;</li><li>Ability to handle multiple tasks simultaneously;</li><li>Excellent mathematical reasoning skills related to this industry (basic arithmetic, calculating measurements, estimating materials, etc.);</li><li>Must be bilingual (English and Spanish)!</li></ul>Benefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Paid Time Off</li><li>Paid Holidays</li></ul>Schedule:<ul><li>8-hour shift (8 AM to 5 PM), Monday - Friday with occasional Saturday work required</li><li>Onsite at office location (This position is not remote.)</li></ul>Job Type: Full-timePay: $25.00 - $26.44 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of customer service experience do you have?</li><li>How many years of scheduling and dispatching experience do you have?</li></ul>Ability to Commute:<ul><li>Manassas, VA 20109 (Required)</li></ul>Ability to Relocate:<ul><li>Manassas, VA 20109: Relocate before starting work (Required)</li></ul>Work Location: In person

Work Order Coordinator (Must speak English/Spanish)

Avari Management

<div>The Logistics Coordinator is the hub for day-to-day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow-through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.
Key Responsibilities
Ticket + Work Order Management<ul><li>Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels), ensuring every item is acknowledged, categorized, and routed quickly.</li><li>Assign work orders to the appropriate internal team member or vendor based on scope, urgency, location, access, and skill requirements.</li><li>Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals).</li></ul>
Dispatch + Scheduling Support<ul><li>Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support, and APM/PM teams.</li><li>Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).</li><li>Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers.</li></ul>
Communication + Coordination<ul><li>Provide clear ticket notes, expectations, and context to field teams so they can execute without back-and-forth.</li><li>Act as the connector between PMs and shared services (warehouse/linen, maintenance, housekeeping) to prevent delays.</li><li>Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support Managers, Guest Experience, Revenue, etc.) when needed.</li></ul>
Quality + Documentation<ul><li>Ensure work orders are closed properly with notes, photos, and documentation where required.</li><li>Track repeat issues and flag patterns (recurring maintenance issues, supply problems, vendor reliability, process gaps).</li><li>Maintain clean systems: correct categories, tags, property notes, and operational checklists.</li></ul>
Operational Support (as needed)<ul><li>Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs.</li><li>Occasionally support on-site verification or coordination during major incidents or peak periods (market dependent).</li><li>Other duties as assigned.</li></ul>
Success Measures<ul><li>Tickets routed within SLA.</li><li>Low rate of reassignment/rework due to incorrect routing or missing info.</li><li>Improved &ldquo;time to resolution&rdquo; and fewer guest-impacting escalations.</li><li>High system accuracy: clean closeouts, consistent notes, fewer &ldquo;mystery&rdquo; tickets.</li></ul> 
Skills &amp; Qualifications<ul><li>2+ years in operations coordination, dispatch, hospitality, property management, or similar role preferred.</li><li>Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot, etc. a plus).</li><li>Organized, calm under pressure, great at prioritizing and moving fast without dropping details.</li><li>Clear communicator (written + verbal) with a customer-service mindset.</li><li>Able to handle ambiguity and solve problems with limited instruction.</li></ul>
Workplace Environment &amp; Physical Requirements<ul><li>Ability to work in properties requiring walking, climbing stairs, and physical assessment</li><li>Ability to move freely and lift up to fifty (50) pounds without assistance.</li><li>Flexible schedule including weekends, holidays, and on-call support as needed</li><li>Primarily desk/office work</li><li>May require limited local travel for urgent operational need</li></ul></div>

Logistics Coordinator

<div>
 
 The Logistics Coordinator is the hub for day-to-day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow-through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Ticket + Work Order Management
 
 
 
 
 &bull; Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels),&nbsp;ensuring every item is acknowledged, categorized, and routed quickly.
 
 
 
 &bull; Assign work orders to the appropriate internal team member or vendor based on scope,&nbsp;urgency, location, access, and skill requirements.
 
 
 
 &bull; Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals).
 
 
 
 
 Dispatch + Scheduling Support
 
 
 
 
 &bull; Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support,&nbsp;and APM/PM teams.
 
 
 
 &bull; Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).
 
 
 
 &bull; Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers.
 
 
 
 
 Communication + Coordination
 
 
 
 
 &bull; Provide clear ticket notes, expectations, and context to field teams so they can execute&nbsp;without back-and-forth.
 
 
 
 &bull; Act as the connector between PMs and shared services (warehouse/linen, maintenance,&nbsp;housekeeping) to prevent delays.
 
 
 
 &bull; Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support&nbsp;Managers, Guest Experience, Revenue, etc.) when needed.
 
 
 
 
 Quality + Documentation
 
 
 
 
 &bull; Ensure work orders are closed properly with notes, photos, and documentation where&nbsp;required.
 
 
 
 &bull; Track repeat issues and flag patterns (recurring maintenance issues, supply problems,&nbsp;vendor reliability, process gaps).
 
 
 
 &bull; Maintain clean systems: correct categories, tags, property notes, and operational&nbsp;checklists.
 
 
 
 
 Operational Support (as needed)
 
 
 
 
 &bull; Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs.
 
 
 
 &bull; Occasionally support on-site verification or coordination during major incidents or peak&nbsp;periods (market dependent).
 
 
 
 &bull; Other duties as assigned.
 
 
 
 
 Success Measures
 
 
 
 
 &bull; Tickets routed within SLA.
 
 
 
 &bull; Low rate of reassignment/rework due to incorrect routing or missing info.
 
 
 
 &bull; Improved &ldquo;time to resolution&rdquo; and fewer guest-impacting escalations.
 
 
 
 &bull; High system accuracy: clean closeouts, consistent notes, fewer &ldquo;mystery&rdquo; tickets.
 
 
 
 
 &nbsp;
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 &bull; 2+ years in operations coordination, dispatch, hospitality, property management, or&nbsp;similar role preferred.
 
 
 
 &bull; Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot,&nbsp;etc. a plus).
 
 
 
 &bull; Organized, calm under pressure, great at prioritizing and moving fast without dropping&nbsp;details.
 
 
 
 &bull; Clear communicator (written + verbal) with a customer-service mindset.
 
 
 
 &bull; Able to handle ambiguity and solve problems with limited instruction.
 
 
 
 Workplace Environment &amp; Physical Requirements
 
 
 
 &bull; Ability to work in properties requiring walking, climbing stairs, and physical assessment
 
 
 
 &bull; Ability to move freely and lift up to fifty (50) pounds without assistance.
 
 
 
 &bull; Flexible schedule including weekends, holidays, and on-call support as needed
 
 
 
 &bull; Primarily desk/office work
 
 
 
 &bull; May require limited local travel for urgent operational need
 
</div>

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Work Order Coordinator (Must speak English/Spanish)

Logistics Coordinator

Logistics Coordinator

Logistics Coordinator

Logistics Coordinator

Logistics Coordinator

Logistics Coordinator