workflow engineer

Muller's Solutions

<div>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:<ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Müller's Solutions

<div>
 M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
 
 
 In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
 </li>
 <li>
 Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
 </li>
 <li>
 Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
 </li>
 <li>
 Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
 </li>
 <li>
 Stay up to date with the latest industry trends, technologies, and best practices related to ITSM
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field
 </li>
 <li>
 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms
 </li>
 <li>
 Strong understanding of workflow design, process mapping, and optimization techniques
 </li>
 <li>
 Proficient in analyzing business requirements and translating them into technical specifications
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
 </li>
 <li>
 Proven problem-solving skills and a proactive approach to identifying and resolving issues
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, team-oriented environment
 </li>
 <li>
 Certifications in ITIL or other ITSM methodologies are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

Experian

<div>We are seeking an Automation Engineer with a passion for automation and modern AI/GenAI/Agentic technologies. You will use your programming expertise and knowledge of AI/GenAI/Agentic to build and optimize automation workflows for our business processes.
Responsibilities:<ul><li>
Develop Automation Workflows: Design, implement, and maintain automation scripts and tools (primarily in Python) to streamline operational processes (e.g. customer onboarding, transaction processing, reporting).</li><li>
Integrate AI and LLMs: Leverage generative AI and LLM capabilities to enhance automation. This includes calling OpenAI APIs or similar services to build intelligent features such as document processing, content generation, or decision support within workflows.</li><li>
Agentic Automation Solutions: Create and deploy agent-based automation (utilizing frameworks like LangChain, CrewAI or custom agents) that can perform multi-step tasks with minimal human intervention.</li><li>
Data Retrieval and RAG: Implement retrieval-augmented generation techniques when needed &ndash; such as using vector databases to store and retrieve embeddings &ndash; so that AI models have access to relevant data (e.g. knowledge bases or transaction history) for more accurate and context-aware outputs.</li><li>
Testing and Optimization: Rigorously test automation workflows to ensure reliability, accuracy, and security. Debug issues and optimize performance of scripts or AI components (e.g. fine-tune prompts or adjust logic for better results).</li><li>
Documentation: Document the design, steps, and usage of automation workflows clearly. Provide user guides or runbooks for automated processes to ensure maintainability and knowledge sharing within the team.</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
 
<div>Experience and Skills</div> 
<ul><li>Bachelor's or master's degree in computer science, Software Engineering, or a related field with</li><li>
You should have overall experience of 5yrs and 1-2 yrs experience in GenAI/AI/Agentic automation.</li><li>
AI/ML Tools: Familiarity with additional AI and data tools such as TensorFlow/PyTorch (for any ML model work), Pandas or SQL (for data manipulation and analysis in automation), or prompt engineering techniques to fine-tune AI behavior.</li><li>
AI/Generative AI: Knowledge of generative AI and LLMs. Hands-on experience using the OpenAI API (or similar AI/ML APIs) to build applications or prototypes.</li><li>
Agentic AI Frameworks: Exposure and deep understanding of Agentic AI and to frameworks like LangChain, CrewAI (or similar libraries for building AI-driven applications). Ability to design multi-step AI workflows or chains, prompt engineering, Evals, and integrate pre-built AI components into larger processes.</li><li>
Vector Databases &amp; RAG: Good understanding of vector databases (LlamaIndex, ADA, FAISS, etc.) and Retrieval Augmented Generation (RAG) concepts.</li><li>
You will be reporting to a Senior Manager</li></ul> 
 
<div>Additional Information 
</div> 
Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work&trade; in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
#LI-Onsite<div></div>
Experian Careers - Creating a better tomorrow together</div>

Senior Automation Engineer

Search 10000+ Workflow engineer jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 workflow engineer jobs NEAR_ME

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Senior Automation Engineer