workforce analyst

Candidzone

<p><b>Workforce Analyst / HR Planning Analyst</b></p><ul><li>Conduct regular workforce needs assessments in collaboration with department heads.</li><li>Analyze workforce trends, forecast staffing requirements, and provide data-driven recommendations.</li><li>Support the development and implementation of manpower planning policies and procedures</li><li>Prepare and review job descriptions to ensure clarity and consistency across the organization.</li><li>Evaluate requests for position changes, additions, or deletions within the organizational structure.</li><li>Monitor and reconcile staff headcount reports with HR records on a monthly basis.</li><li>Provide analytics and reports on manpower utilization, turnover, and retention.</li><li>Ensure compliance with internal HR policies and labor regulations.</li><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>5 years of relevant experience in manpower planning, HR analytics, or workforce management .</li></ul><p>Job Type: Permanent</p>

Workforce Analyst / HR Planning Analyst

PacificSource Health Plans

<div><div>Looking for a way to make an impact and help people?</div><div></div><div><i>
Join PacificSource and help our members access quality, affordable care!</i></div><div></div><div>
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person&rsquo;s talents and strengths.</div><div></div>
The Workforce Management Analyst is responsible for optimizing staffing and scheduling within a contact center environment to ensure service level goals are met. This role involves forecasting call volumes, analyzing performance metrics, and managing workforce management tools to support operational efficiency and customer satisfaction.<div></div><div>
Essential Responsibilities:</div><ul><li>
Analyze historical trends to develop short- and long-term forecasts for voice, chat, and text interactions.</li><li>
Collaborate with leadership to align forecasts with business goals.</li><li>
Create and manage agent schedules including shifts, breaks, training, and time-off.</li><li>
Monitor real-time adherence and adjust staffing dynamically to maintain service level targets.</li><li>
Generate daily, weekly, and monthly reports on KPIs such as occupancy, service level, shrinkage, and cost per call and present actionable insights to leadership for continuous improvement.</li><li>
Conduct root cause analysis for performance deviations.</li><li>
Administer workforce management platform.</li><li>
Maintain agent profiles and scheduling rules in WFM systems.</li><li>
Automate reporting and scheduling processes using Excel, SQL, or VBA.</li><li>
Serve as a liaison between operations, HR, and IT teams.</li><li>
Communicate staffing changes and performance updates effectively.</li><li>
Participate in strategic planning and operational review meetings.</li></ul><div></div><div>
Supporting Responsibilities:</div><ul><li>
Meet department and company performance and attendance expectations.</li><li>
Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.</li><li>
Perform other duties as assigned.</li></ul><div></div><div>
SUCCESS PROFILE</div><div></div><div>
Work Experience: Minimum of 2 years of experience in workforce management within a contact center. Experience with multi-channel environments (voice, chat, text).</div><div></div><div>
Education, Certificates, Licenses: High school diploma or equivalent required. Bachelor&rsquo;s degree in Business Administration, Statistics, Mathematics, or related field preferred.</div><div></div><div>
Knowledge: Proficiency in Microsoft Excel, Access, SQL, and workforce management software. Familiarity with call center technologies and KPIs. Strong analytical and data visualization skills. Excellent communication and interpersonal abilities. Strong organizational and multitasking skills. Ability to work independently and under pressure.</div><div></div><div>
Competencies</div><div>
Adaptability</div><div>
Building Customer Loyalty</div><div>
Building Strategic Work Relationships</div><div>
Building Trust</div><div>
Continuous Improvement</div><div>
Contributing to Team Success</div><div>
Planning and Organizing</div><div>
Work Standards</div><div></div><div>
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.</div><div></div><div>
Skills:</div>
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork<div></div><div>
Our Values</div><div>
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:</div><ul><li>
We are committed to doing the right thing.</li><li>
We are one team working toward a common goal.</li><li>
We are each responsible for customer service.</li><li>
We practice open communication at all levels of the company to foster individual, team and company growth.</li><li>
We actively participate in efforts to improve our many communities-internally and externally.</li><li>
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.</li><li>
We encourage creativity, innovation, and the pursuit of excellence.</li></ul><div></div><div>
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.</div><div></div><div>
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.</div></div>

Workforce Management Analyst

<div>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  &bull; Generates and delivers real-time reports to Operations Management Team
 </p>
 <p>
  &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 </p>
 <p>
  &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 </p>
 <p>
  &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 </p>
 <p>
  &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 </p>
 <p>
  &bull; Control the Service Levels.
 </p>
 <p>
  &bull; Break management.
 </p>
 <p>
  &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 </p>
 <p>
  &bull; Interaction with other departments to improve and maximize the project(s) results.
 </p>
 <p>
  &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 </p>
 <p>
  &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 </p>
 <p>
  &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 </p>
 <p>
  ---
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  Education and specific Training:
 </p>
 <p>
  &bull; Higher Education Degree (preferential).
 </p>
 <p>
  &bull; Fluency in English (minimum B2).
 </p>
 <p>
  Work Experience:
 </p>
 <p>
  &bull; 1-2 Years of Experience in project management and implementation.
 </p>
 <p>
  &bull; Proficient in Excel, Word, and Outlook.
 </p>
 <p>
  &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills &amp; Other Requirements
  </strong>
 </p>
 <p>
  Technical Skills
 </p>
 <p>
  &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 </p>
 <p>
  &bull; Experience managing in Customer Experience Management operations; Competencies and specific skills
 </p>
 <p>
  &bull; Achievement oriented.
 </p>
 <p>
  &bull; Analytical ability.
 </p>
 <p>
  &bull; Initiative.
 </p>
 <p>
  &bull; Problem solving.
 </p>
 <p>
  &bull; Team building / Teamwork.
 </p>
</div>


AML RightSource

<div><p><b>Job Description:</b></p><p><b>
About AML RightSource</b></p><p>
We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients.</p><p>
Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs.</p><p>
We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 4,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.</p><p><b>
Position Summary</b></p><p>
As a Workforce Solutions Analyst, you will support our workforce planning efforts for our Managed Services team and contribute to the development and implementation of our global strategy as we go through a period of extreme growth. In this role, you will work with both the Operations and Managed Services teams to analyze data and trends to create detailed workload models, recommend solutions to improve overall operational efficiency, and maintain service level agreements with our clients. Utilizing strong communication skills, you will effectively collaborate with a variety of people and job functions while juggling and accomplishing tasks of moderate to high complexity. You will be working productively in a fast-paced, team-oriented environment.</p><p></p><p><b>
Primary Responsibilities</b></p><ul><li>
Workforce Solutions</li><li>
Support the resourcing process for assigned region including:</li><li>
Ensure staffing needs are met for all engagements across the region by leveraging internal processes and technology to meet client needs.</li><li>
Work closely with the Talent Acquisition, HR, Learning &amp; Development, and Managed Services teams to keep all informed about headcount and skillset needs and timing, receive performance feedback on individuals, and support regional decision-making.</li><li>
Make recommendations for staffing plans to the region's Workforce Solutions Manager.</li><li>
Create client ready resumes.</li><li>
Maintain complex Excel spreadsheets with advanced formulas and macros to streamline resource management operations.</li><li>
Provide ad hoc reporting tailored to the needs of various stakeholders, ensuring accuracy and timeliness.</li><li>
Conduct thorough data validation to ensure the integrity and reliability of the data being utilized.</li><li>
Collaborate with team members to identify areas for process improvements and implement data-driven solutions.</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
BA/BS degree</li><li>
Strong writing and communication skills</li><li>
Meticulous attention to detail</li><li>
1+ years of workforce planning in a consulting, managed service environment</li><li>
Advanced knowledge of MS Excel (indexing, pivot tables, complex functions), NetSuite (imports and reports), and Workday (employee profile information)</li><li>
Experience managing complex projects, clients, partners, and organizations</li><li>
Business acumen and financial (P&amp;L) skills/metrics driven</li><li>
Proactive and self-motivated.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Working knowledge of AML/BSA and regulatory tech product environments</li><li>
Proven track record of establishing strong, management level customer relationships</li><li>
Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, and able to influence and identify opportunities</li></ul><p></p><p><b>
Normal Working Hours and Conditions</b></p><p>
Core business hours are generally 8:00 am &ndash; 5:00 pm. However, this position may require work to be performed outside of normal business hours based on Company operations.</p><p><b>
Competencies</b></p><p></p><p>
Customer Centric</p><ul><li>
We put the customer's voice at the center of all decision-making.</li><li>
Asking ourselves &quot;will this benefit the customer?&quot; before making any decisions.</li><li>
Using our expertise to guide and support our customers to achieve their goals.</li><li>
Working with other functions and teams to drive business performance for our customers.</li></ul><p></p><p>
ACT on Feedback</p><ul><li>
Aim to Help: Before giving feedback, be clear on how a specific behavior change will help the individual or the company.</li><li>
Clear Action: Be precise in giving or receiving feedback so that specific inputs can lead to better outcomes.</li><li>
Take Forward: Listen to and consider all feedback provided.</li><li>
Choose to either take this feedback forward or disregard it if it is not helpful to you or your growth.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</b></h2><p></p><p><b>
Recruitment Scam Alerts</b></p><p><b>
We&rsquo;re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through &quot;@amlrightsource.com&quot; email addresses. If you encounter suspicious messages, do not respond.</b></p></div>

Workforce Solutions Analyst - Noida, India

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start <b>Caring. Connecting. Growing together.</b></p><p></p><p><b><br>
Primary Responsibilities:</b></p><ul><li>
Compile, analyze, review, forecast, and trend complex data</li><li>
Present analysis and interpretation for operational and business review and planning</li><li>
Support short and long term operational / strategic business activities through analysis</li><li>
Develop recommended business solutions through research and analysis of data and business process and implement when appropriate</li><li>
Support ad hoc operational/strategic business activities through analysis and reporting</li><li>
Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time</li><li>
Perform other job-related work as assigned</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations</li><li>
3+ years of senior or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases or recommendations</li><li>
3+ years of experience with long range planning, financial modeling and complex data analysis of all contact center/back office service area metrics</li><li>
3+ years of experience identifying sources of data, consuming and rationalizing the data, defining key production indicators and report building</li><li>
3+ years of experience handling complex operations and financial issues that may have division- or company-wide scope</li><li>
Intermediate to advanced level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)</li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Bachelor's degree in Business, Economics, Finance, Mathematics or a related field</li><li>
Experience in the Healthcare industry</li><li>
Experience with Workforce Management (WFM) software including NICE, Aspect, Verint</li><li>
Solid analytical and critical thinking skills to identify trends and influence business decisions</li><li>
Proven excellent oral and written communication skills</li></ul><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><br>
#njp</p></div>

Workforce Planning Analyst - Forecaster

Nationwide IT Services

<div><b>Acquisition Workforce Program Analyst &ndash; Senior</b><br>
<b>Clearance:</b> <b>Secret</b><br>
<b>Work Location: 5 days onsite at the Pentagon</b><br>
<br>
Nationwide IT Services, NIS, is seeking an Acquisition Workforce Program Analyst &ndash; Senior to support SAF/AQH (Office of the Assistant Secretary for Acquisition, Acquisition Career Management). AQH is the Air Force focal point for integrated management of the acquisition workforce across all functional areas. It is responsible for leading the Acquisition Professional Development Program, including implementing programs and policies, develops, reviews, and coordinates policy and strategic plans for the Air Force acquisition workforce. It is also responsible for managing the acquisition training office and funding to achieve strategic objectives for the workforce; career field management for scientists, engineers and acquisition program managers; management of SAF/AQ - assigned personnel including fill actions for civilian and military positions in coordination with the Air Force District of Washington (AFDW) and the Air Force Personnel Center (AFPC); management of the Acquisition Demonstration (AcqDemo) program; and the military officer management level review (MLR) promotion processes for SAF/AQ; SAF/AQ unit awards program, oversight of SAF/AQ manpower and support Contractors.<br>
<br>
The Acquisition Workforce Program Analyst will directly support HAF level actions regarding acquisition workforce Human Capital Strategic Planning and legislative actions for workforce issues.
<br>
<br>
The tasks for this position include, but are not limited to:<ul><li>
Assisting in human capital strategic planning for the Air Force acquisition workforce. Provide expertise on workforce management issues. Workforce analysis includes actions to ensure retention and development of competent and skilled professionals in acquisition positions and supporting technological areas. Making recommendations on establishment of workforce goals, hiring objectives, and the formulation of program direction.
</li><li>Reviewing and providing data to assist in preparation for legislative hearings, briefing packages and read-aheads, Congressional staffer visits, and other events to ensure an integrated and consistent Air Force position in response to Congressional questions, issues, and requests for information on assigned program/portfolio.
</li><li>Analyzing acquisition workforce statutes, draft legislation, and policy and develops recommendations in coordination with Army, Navy, and DoD offices engaged in acquisition career management policy development and guidance.
</li><li>Developing and implementing acquisition workforce briefings for MAJCOM, Air Staff, and other component personnel. Briefings ensure maintenance of support for proactive workforce management practices and policies.
</li><li>Developing policies for effective use of acquisition workforce development funds including tracking, distribution, and management of funding allocations. Monitor use of funds within the DoD components and develop creative policies to ensure the consistent and future-oriented development of the workforce.
</li><li>Any other tasks closely associated with the performance of duties list above and as coordinated with the COR.</li></ul><br>
Qualifications:<ul><li>
A master&rsquo;s degree in a relevant discipline.</li><li>
At least 10 years of relevant workforce analyst experience, to include at least four years of experience working on workforce management, training, or career field management.
</li><li>Deep familiarity with DoD acquisition workforce and functional career field force development.</li><li>
DoD acquisition career field supporting workforce subject matter.
</li><li>Quick study and proactive.</li><li>
Works independently and produces results while customer is on travel, busy in meetings, etc.</li></ul><br>
Work Experience Substitutions:<br>
12 years of relevant work experience may be substituted for a MA/MS degree.<br>
BA/BS degree plus 8 years of relevant work experience may be substituted for an MA/MS degree.<br>
<br>
About Nationwide IT Services<br>
NIS is an IT and Management consulting company and a CVE-verified Service-Disabled Veteran Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.<br>
<br>
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP) and educational reimbursement.<br>
<br>
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability or protected veteran status.<br>
<p>
</p><p>HSqwRGTbGC</p></div>

AQH S30 - Acquisition Workforce Program Analyst, Senior - Secret

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AQH S30 - Acquisition Workforce Program Analyst, Senior - Secret