workforce analyst

iQor

<div>
 <p>
  Workforce Management Analyst II - Scheduler
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should be able to provide methods to maximize staffing resources to help reduce operating cost. They will closely work with the Forecasting team which would provide them call forecast, short term and long term, which they will use to provide schedule analysis and staffing recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Plan and develop schedules that would ensure staffing requirement and commitments are fulfilled. Maintain staffing roster (OPS Master list).
  </li>
  <li>
   Recommend new hires classes based on staffing numbers versus the requirement. Determine the capacity to approve PTO/VL request to balance personnel needs and staffing requirement.
  </li>
  <li>
   Monitor non productive time off (Sick Leave, Vacation Leave and Tardiness) and ensures off-the-phone activities are planned.
  </li>
  <li>
   Performs analysis of current staffing statistics (Efficiency, SLA, Abandon) and determine staffing adjustment opportunities.
  </li>
  <li>
   Recommend and implement changes as needed.
  </li>
  <li>
   Coordinates to Operations the need for overtime or off-phone activities based on the current staffing versus the requirement.
  </li>
  <li>
   Calculate/Project staffing need based on client requirement/forecast, turnover trend and shrinkage.
  </li>
  <li>
   Prepare and communicate schedules based on forecast and allocations.
  </li>
  <li>
   Own and maintain all staffing and scheduling policies and procedures.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Skills Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired.
  </li>
  <li>
   Prior call / contact center experience, 1 year minimum required.
  </li>
  <li>
   Strong and effective oral / written communication skills (communication will be with various levels within iQor and client organizational structures).
  </li>
  <li>
   Excellent presentation skills.
  </li>
  <li>
   High level of proficiency with Excel.
  </li>
  <li>
   Strong mathematical skills. Strong analytical skills.
  </li>
  <li>
   Ability to multi-task.
  </li>
  <li>
   Ability to prioritize deliverables.
  </li>
  <li>
   Ability to maintain confidential information.
  </li>
  <li>
   Working knowledge of Avaya or other ACD system.
  </li>
  <li>
   Working knowledge of any WFM tool including Teleopti, IEX, eWFM, etc.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Education Requirements:
  </strong>
 </p>
 <p>
  Bachelor's Degree
 </p>
</div>


Workforce Management Analyst

QatarEnergy

<div>Primary Purpose of the Job:
<p>
Support strategic workforce and Qatarization planning for QatarEnergy by collecting, reviewing, and analyzing short-, mid-, and long-term workforce requirements. This process is intended to deliver timely insights that inform leadership decisions regarding strategic workforce initiatives.</p>
Required Experience and Skills:
<ul><li>Minimum of 8+ years of experience in a larger organization with focus on Strategic Workforce Planning and analytics.</li><li>
Strong communication and influencing skills.</li><li>
Proven consulting, process and project management skills as well as change management in driving performance and delivering results.</li><li>
Strong attention to details with good collaboration and problem-solving skills.</li><li>
Energy industry experience is preferred but not mandatory.</li><li>
Experience in quantitative or statistical analysis.</li><li>
Data management skills such as data integrity, data governance frameworks, quality control.</li><li>
Workforce expertise in skills taxonomy, segmentation and capability modelling.</li></ul>
Educational Qualifications:
<p>
Bachelor Degree in Business Management, Human Resources or any other relevant discipline.</p></div>

WORKFORCE PLANNING ANALYST (OPERATIONS)

Merchants Distributors

<div>Overview:
<div><b>
Major Functions:</b></div><div><br>
The Human Resource Analyst analyzes HR data and metrics, supports HR processes and systems, and contributes insights that inform workforce decisions, operational effectiveness, and compliance</div>
Responsibilities:
<div><b>
Accountabilities:</b></div><ul><li>
Prepare and analyze business operations reports and summaries to support operational and HR decision‑making within established guidelines and reporting standards.</li><li>
Analyze turnover, workforce, and related HR data in coordination with the human resource team to support workforce planning activities and routine HR decisions.</li><li>
Analyze HR initiatives and prepare reporting that summarizes trends and outcomes for review by HR leadership.</li><li>
Review HR workflows to identify inefficiencies and provide input toward process improvements aligned with established procedures and approved standards.</li><li>
Support the implementation and ongoing maintenance of automated HR workflows as part of defined process improvement efforts.</li><li>
Assist with the evaluation of AI‑enabled tools within HR processes by analyzing use cases and impacts in support of responsible adoption decisions.</li><li>
Collaborate with cross‑functional teams to support alignment of HR processes and solutions with operational requirements and established practices.</li><li>
Participate in employee engagement initiatives to support the employee experience.</li><li>
Apply established HR best practices and analytical methods to support consistent people processes and day‑to‑day HR operations.</li><li>
Maintain tracking mechanisms for HR processes and initiatives to support accuracy, visibility, and timely execution of assigned activities.</li><li>
Analyze HR metrics and KPIs to support assessment of HR process and program effectiveness and identify potential improvement areas for consideration.</li><li>
Create and maintain Microsoft Forms and Word documentation to support accurate data capture, documentation standards, and consistent business processes.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<div><b>
Desirable Qualifications:</b></div><ul><li>
Intermediate level experience with PowerPoint.</li><li>
Expert level experience with Excel (tables, complex dynamic formulas).</li><li>
Strong working knowledge of Power Automate.</li><li>
1&ndash;3 years of experience using Power Query for data transformation and preparation.</li><li>
Bachelor&rsquo;s Degree in Analytics, Psychology, Human Resources or related field and/or 3+ years related experience.</li><li>
Effective communication and organizational skills.</li><li>
Maintain confidentiality.</li></ul><div></div><div><br>
#LI-VP1</div></div>

HR Analyst

Management Decisions, Inc.

SteadyMD

<div><p><b>Be part of a team enabling access to better healthcare at SteadyMD!</b></p><p></p><p>
SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, and large employers like Amazon and Quest Diagnostics. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states.
</p><p></p><p>We are currently seeking a detail-oriented, automation-minded <b>Workforce AI Optimization Analyst</b> to support forecasting, staffing, and workforce operations through reporting, process automation, and analytics. This role is ideal for someone early in their career who enjoys data, building tools, and improving how teams work.</p><p></p><ul>
<li>
Support forecasting and staffing models by updating inputs, maintaining files, and validating trends.</li>
<li>Build and maintain dashboards and recurring reports for WFM and staffing metrics.</li>
<li>Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls).</li>
<li>Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance.</li>
<li>Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps).</li>
<li>Document processes and create repeatable reporting/automation playbooks.</li>
<li>Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports.</li>
<li>Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI.</li>
<li>Participate in special projects and initiatives as needed.</li></ul><p><b>
Requirements</b></p><ul>
<li>
1&ndash;2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role.</li>
<li>1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools).</li>
<li>Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning).</li>
<li>Comfort working with data and spotting patterns.</li>
<li>Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus).</li>
<li>Curiosity and a mindset for automation (&ldquo;there has to be a faster way&rdquo;).</li>
<li>Can provide helpful insights from dense datasets</li></ul><ul>
<li>Creative self-starter capable of first principles thinking</li>
<li>Strong interpersonal skills that can work across a highly cross-functional environment</li>
<li>Excellent oral and written communication skills required</li>
<li>Detail oriented and strong organizational skills</li>
</ul><ul><li>Previous experience in a B2B SaaS start-up preferred</li>
<li>Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
<b>Competitive Compensation</b>. The annual salary range for this role is $100,000 - $110,000 depending on experience.</li>
<li><b>Fun, Fast-paced Environment</b>. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.</li>
<li><b>Health, dental, and vision insurance</b>. Also includes Basic Life and ADD offerings.</li>
<li><b>401k &amp; Parental Leave Benefits </b>offered to all full-time employees.</li>
<li><b>Unlimited PTO</b>. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.</li></ul></div>

Workforce AI Optimization Analyst

Alignment Healthcare

<div><p>Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
</p><p></p>The Real-Time Analyst (RTA) is responsible for intraday workforce management to ensure optimal alignment between staffing and contact center demand across the Customer Experience workgroup. This role monitors real-time performance against forecast and staffing plans, identifies variances, and executes immediate corrective actions to achieve service level, ASA, occupancy, and efficiency targets. The RTA serves as the operational bridge between Workforce Management and Operations to proactively manage risk, maintain schedule adherence, and protect the customer experience.
<p></p><p>ob Duties/Responsibilities:
</p><p><b>Intraday Performance Management
</b></p><ul><li>Monitor real-time performance against key metrics including Service Level, ASA, Abandon Rate, AHT, Occupancy, and Schedule Adherence
</li><li>Compare actual workload and staffing to forecast and capacity plans; identify intraday variances and implement corrective actions
</li><li>Manage real-time queue, skill, and routing adjustments (ring groups) to balance workload and optimize resource utilization
</li><li>Coordinate with Operations to execute intraday actions such as overtime, VTO, off-phone adjustments, meetings, training, or break/lunch changes
</li><li>Flexibility to work shift based on operational need
</li></ul><p><b>Adherence &amp; Capacity Control
</b></p><ul><li>Monitor and drive real-time adherence (RTA) to minimize unplanned shrinkage and ensure delivery of planned capacity
</li><li>Identify and communicate adherence risks or behavioral trends impacting service performance
</li><li>Partner with Operations leadership to improve adherence, occupancy balance, and schedule efficiency
</li></ul><p><b>Intraday Analysis &amp; Communication
</b></p><ul><li>Perform intraday trend analysis of volume, handle time, and volume drivers
</li><li>Identify emerging risks related to contact spikes, AHT changes, absenteeism, system issues, or external drivers
</li><li>Provide timely and concise communication and actionable recommendations to Operations and the broader WFM team
</li><li>Maintain intraday reporting and status updates on performance, risks, and mitigation actions
</li></ul><p><b>Forecast vs. Actual Management
</b></p><ul><li>Track forecast accuracy at the interval level and document key drivers of variance
</li><li>Monitor external or business events that may impact contact demand
</li><li>Provide intraday insights to support short-term forecasting adjustments and continuous improvement
</li></ul><p><b>WFM Systems &amp; Scheduling
</b></p><ul><li>Create, maintain, and publish workforce schedules within WFM and ACD telephony platforms
</li><li>Validate schedule integrity, staffing levels, and ring/skill group assignments
</li><li>Monitor real-time system performance and escalate telephony, routing, or application issues impacting service delivery
</li><li>Ensure data accuracy across WFM and telephony platforms
</li></ul><p>Supervisory Responsibilities:
</p><ul><li>None
</li></ul><p>Job Requirements:
</p><p>Experience:
</p><ul><li>Required:
</li></ul><ul><li>Minimum 5 years in a contact center environment
</li><li>Minimum 3 years in Workforce Management, Real-Time
</li></ul><ul><li>Preferred: None
</li></ul><p></p><p>Education:
</p><ul><li>Required: High School Diploma or GED.
</li></ul><ul><li>Preferred: Bachelor&rsquo;s degree or equivalent experience
</li></ul><p></p><p>Training:
</p><ul><li>Required: None
</li></ul><ul><li>Preferred: WFM or Contact Center related certification
</li></ul><p></p><p>Specialized Skills:
</p><ul><li>Required:
</li></ul><ul><li>Intraday management and service recovery strategies
</li><li>Understanding of Erlang-based staffing principles and interval planning
</li><li>Knowledge of key WFM drivers: shrinkage, occupancy, service level, ASA, AHT, forecast accuracy
</li><li>Advanced Excel skills (data analysis, pivot tables, trend analysis)
</li><li>Ability to interpret interval-level performance data and translate insights into operational actions
</li><li>Strong problem-solving and decision-making in a high-volume, real-time environment
</li><li>Effective communication and collaboration with Operations and WFM partners
</li><li>Experience with WFM and telephony platforms (Talkdesk or equivalent)
</li></ul><p>Licensure:
</p><ul><li>Required: None
</li></ul><ul><li>Preferred:
</li></ul><p>Other:
</p><ul><li>Required: None
</li></ul><p></p><p>Essential Physical Functions:
</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p></p><p>1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
</p><p>2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
</p><p></p>Pay Range:
<p>Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
</p><p></p><p>Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
</p><p></p><p><i>*DISCLAIMER: Please </i><i>beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal </i><i>information. Please </i><i>be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at </i><i>https://reportfraud.ftc.gov/#/ </i><i>. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health&rsquo;s talent acquisition team, please email </i><i>careers@ahcusa.com </i><i>.</i></p></div>

Analyst, WFM Real Time

HighLevel

<div><div><b>About Us</b></div><div>
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We proudly support a global and growing community of over 2 million businesses, including agencies, consultants, and organizations across industries. HighLevel equips users with the tools needed to capture, nurture, and convert leads into loyal customers.</div><div>
As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events daily. Our platform manages over 470 terabytes of data across five databases, operates through a network of 250+ microservices, and supports more than 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software &mdash; we are building a global community rooted in creativity, collaboration, and impact. We cultivate a culture where innovation thrives, ideas are celebrated, and people come first.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid-2025, our platform powers over 1.5 billion messages, generates more than 200 million leads, and facilitates over 20 million conversations every month for the 2+ million businesses we serve. Behind those numbers are real people growing their companies and connecting with customers &mdash; and we help make that happen.</div><div>
Learn more about us on our YouTube Channel or Blog Posts.</div><div></div><div><b><br>
Who You Are</b></div><div>
As the <b>Sr. Manager of Workforce Management (WFM)</b>, you will lead the strategic direction, systems, and operational excellence of workforce planning across all customer-facing functions. You are both a strategic thinker and an execution-focused operator who can translate business growth plans into scalable workforce strategies.</div><div>
You will oversee forecasting, capacity planning, scheduling strategy, and real-time management while leading and developing a high-performing WFM team. This role requires strong cross-functional influence, executive communication, and ownership of long-term workforce planning aligned with company growth objectives.</div><div>
You are energized by building scalable systems, improving forecast accuracy, optimizing cost-to-serve, and driving operational performance through data-driven decisions.</div><div></div><div><b><br>
What You&rsquo;ll Be Doing</b></div><div><b>
Lead and Scale the WFM Function</b></div><div>
Lead, develop, and scale a team of workforce analysts and schedulers across regions.</div><div>
Establish best practices, performance standards, and governance for workforce planning.</div><div>
Create clear career paths, development plans, and performance frameworks for the WFM team.</div><div>
Foster a culture of accountability, analytical rigor, and continuous improvement.</div><div><b>
Own Strategic Workforce Planning</b></div><div>
Develop and maintain short-, mid-, and long-term capacity models aligned to revenue growth, seasonality, and product expansion.</div><div>
Partner with Finance, People Ops, BI, and RevOps to drive headcount planning and hiring strategies.</div><div>
Build scenario planning models to support executive decision-making.</div><div>
Own service level performance forecasting and staffing optimization across Support, Success, Sales, and other customer-facing teams.</div><div>
Ensure workforce strategy balances service quality, cost efficiency, and employee experience.</div><div><b>
Drive Operational Excellence &amp; Forecast Accuracy</b></div><div>
Oversee real-time management and intraday performance across channels and geographies.</div><div></div><div><br>
Continuously improve forecast accuracy, shrinkage modeling, and utilization targets.</div><div>
Establish KPIs and reporting frameworks to track adherence, occupancy, SLA attainment, and efficiency.</div><div>
Identify systemic gaps and lead initiatives to improve productivity and performance outcomes.</div><div><b>
Own and Optimize WFM Systems</b></div><div>
Serve as the executive owner of the Assembled WFM platform and related tooling.</div><div>
Drive system enhancements, integrations, automation, and reporting improvements.</div><div>
Partner with Systems and BI teams to ensure data integrity and scalability.</div><div><b>
Influence Cross-Functional Strategy</b></div><div>
Act as the primary workforce strategy advisor to Customer Experience, Success, Sales, and Operations leadership.</div><div>
Translate complex workforce analytics into clear, actionable insights for senior stakeholders.</div><div>
Present workforce insights and recommendations to leadership and executive audiences.</div><div>
Partner on initiatives that impact staffing models, including product launches, expansion strategies, and new market entry.</div><div></div><div><b><br>
What You&rsquo;ll Bring</b></div><div>
10+ years of Workforce Management experience in a high-growth, customer-facing organization.</div><div>
3+ years of experience leading WFM teams at scale.</div><div>
Demonstrated experience building long-term capacity models and strategic headcount planning.</div><div>
Hands-on expertise with WFM platforms (Assembled strongly preferred).</div><div>
Strong financial and operational acumen with experience partnering cross-functionally with Finance and RevOps.</div><div>
Advanced proficiency in Excel or Google Sheets; strong modeling skills required.</div><div>
Experience with BI tools such as Looker, Tableau, or Power BI preferred.</div><div>
Exceptional communication skills with the ability to influence senior stakeholders.</div><div>
Proven ability to operate in a fast-paced, data-driven, remote-first environment.</div><br>
<div></div>
<div><b>
Equal Employment Opportunity Information</b></div><div>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Sr. WFM Manager

Search 7109+ Workforce analyst jobs near you this March. New roles added regularly across leading industries. Apply today.

7109 workforce analyst jobs Near Me

Workforce Management Analyst

WORKFORCE PLANNING ANALYST (OPERATIONS)

HR Analyst

HR Analyst

Workforce AI Optimization Analyst

Analyst, WFM Real Time

Sr. WFM Manager