workforce analyst

Navia Benefit Solutions

<div><div><div><div><div><div>This is a remote position working 8:30a-5:30p PST, 9:30a-6:30p MST, 10:30a-7:30p CST, 11:30a-8:30p EST<br>
<br>
This position pays $50,000-$65,000 Annually</div></div><div><h3 class="jobSectionHeader"><b><br>
About the Company</b></h3></div><br>
</div><br>
Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture.</div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Position Summary</b></h3></div><div><div><br>
The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia&rsquo;s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization.</div></div><div><h3 class="jobSectionHeader"><b><br>
Essential Functions</b></h3></div><br>
</div>
<ul><li><b>
Forecasting &amp; Capacity Planning:</b><br>
Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets.</li><li><b>
Scheduling &amp; Resource Optimization:</b><br>
Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues.</li><li><b>
Intraday Management &amp; Real-Time Monitoring:</b><br>
Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations.</li><li><b>
Performance Reporting &amp; Analytics:</b><br>
Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions.</li><li><b>
Data Analysis &amp; Continuous Improvement:</b><br>
Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact.</li><li><b>
System Administration &amp; Data Integrity:</b><br>
Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives.</li><li><b>
Communication &amp; Stakeholder Collaboration:</b><br>
Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences.</li><li><b>
Operational Readiness &amp; Peak Planning:</b><br>
Support seasonal and campaign-based staffing strategies through &ldquo;what-if&rdquo; modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements.</li><li><b>
Reporting Standardization &amp; Documentation:</b><br>
Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer.</li><li><b>
Continuous Learning &amp; Innovation:</b><br>
Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes.</li></ul><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3></div></div><br>
<b>
Required:</b><ul><li>
3&ndash;5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics.</li><li>
Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations).</li><li>
Strong analytical and problem-solving skills with attention to detail and data accuracy.</li><li>
Proven ability to communicate technical findings clearly to both leadership and frontline teams.</li><li>
Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage).</li></ul><br>
<b>
Preferred:</b><ul><li>
Experience in benefits administration or healthcare service environments.</li><li>
Knowledge of Erlang C, capacity planning, and shrinkage modeling.</li><li>
Familiarity with Power BI DAX/Power Query or SQL for data transformation.</li><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Analytics, Math, or related field.</li></ul><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Why Join Navia?</b></h3></div><br>
</div>
<ul><li>
Collaborative, data-driven culture focused on people, process, and technology.</li><li>
Opportunity to help shape workforce strategy in a growing organization.</li><li>
100% remote position within the U.S.</li><li>
Competitive pay and comprehensive benefits package.</li></ul><br>
<b>
Navia Offers:</b><ul><li>
Health Insurance
</li><li>Dental &amp; Vision Benefits</li><li>
Education Reimbursement</li><li>
401K with employer contribution</li><li>
Employee Assistance Program</li><li>
Paid Time Off</li></ul><p><br>
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia</p>
<p>Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.</p><p>
</p><p>47srT8cSCY</p></div>

Workforce Analyst

Navia Benefit Solutions, Inc.

<div>
 <span>
  <span>
   <span>
    <span>
     This is a remote position working 8:30a-5:30p&nbsp;PST, 9:30a-6:30p MST, 10:30a-7:30p CST, 11:30a-8:30p EST
     <br/>
     <br/>
     This position pays $50,000-$65,000 Annually
     <br/>
    </span>
   </span>
  </span>
 </span>
 &nbsp;
 <span>
  <span>
   <span>
    <span>
     About the Company
     <br/>
    </span>
   </span>
  </span>
 </span>
 <span>
  <span>
   <span>
    <span>
     <span>
      Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture.
      <br/>
     </span>
    </span>
   </span>
  </span>
 </span>
 &nbsp;
 <span>
  <span>
   <span>
    <span>
     Position Summary
     <br/>
    </span>
   </span>
  </span>
 </span>
 <span>
  <span>
   <span>
    <span>
     <span>
      The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia&rsquo;s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization.
      <br/>
     </span>
    </span>
   </span>
  </span>
 </span>
 &nbsp;
 <span>
  <span>
   <span>
    <span>
     Essential Functions
    </span>
   </span>
  </span>
 </span>
 &nbsp;
 <ul>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Forecasting &amp; Capacity Planning:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Scheduling &amp; Resource Optimization:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Intraday Management &amp; Real-Time Monitoring:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Performance Reporting &amp; Analytics:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Data Analysis &amp; Continuous Improvement:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         System Administration &amp; Data Integrity:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Communication &amp; Stakeholder Collaboration:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Operational Readiness &amp; Peak Planning:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Support seasonal and campaign-based staffing strategies through &ldquo;what-if&rdquo; modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Reporting Standardization &amp; Documentation:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <strong>
       <span>
        <span>
         Continuous Learning &amp; Innovation:
         <br/>
        </span>
       </span>
      </strong>
      <span>
       <span>
        Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes.
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
 </ul>
 <span>
  <span>
   <span>
    <span>
     Qualifications
     <br/>
     <br/>
    </span>
   </span>
  </span>
 </span>
 <span>
  <span>
   <span>
    <strong>
     <span>
      <span>
       Required:
      </span>
     </span>
    </strong>
   </span>
  </span>
 </span>
 <ul>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         3&ndash;5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations).
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Strong analytical and problem-solving skills with attention to detail and data accuracy.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Proven ability to communicate technical findings clearly to both leadership and frontline teams.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage).
         <br/>
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
 </ul>
 <span>
  <span>
   <span>
    <strong>
     <span>
      <span>
       Preferred:
      </span>
     </span>
    </strong>
   </span>
  </span>
 </span>
 <ul>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Experience in benefits administration or healthcare service environments.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Knowledge of Erlang C, capacity planning, and shrinkage modeling.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Familiarity with Power BI DAX/Power Query or SQL for data transformation.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Analytics, Math, or related field.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
 </ul>
 &nbsp;
 <span>
  <span>
   <span>
    <span>
     Why Join Navia?
    </span>
   </span>
  </span>
 </span>
 &nbsp;
 <ul>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Collaborative, data-driven culture focused on people, process, and technology.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Opportunity to help shape workforce strategy in a growing organization.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         100% remote position within the U.S.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Competitive pay and comprehensive benefits package.
         <br/>
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
 </ul>
 <span>
  <span>
   <span>
    <strong>
     <span>
      Navia Offers:
     </span>
    </strong>
   </span>
  </span>
 </span>
 <ul>
  <li>
   <span>
    <span>
     <span>
      <span>
       Health Insurance
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       Dental &amp; Vision Benefits
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       Education Reimbursement
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       401K with employer contribution
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       Employee Assistance Program
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       Paid Time Off
       <br/>
       <br/>
      </span>
     </span>
    </span>
   </span>
  </li>
 </ul>
 &nbsp;
</div>


Fidium

<p>Major Duties<br/></p><p>Classification: Exempt / Non-Bargaining<br/></p><p>Position may be located remote. #LI-Remote<br/></p><p>Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America&rsquo;s favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.<br/></p><p>Backed by one of the nation&rsquo;s top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement&mdash;empowering every team member to make a meaningful impact.<br/></p><p>The analyst will oversee contractor invoice controls, identify operational and financial improvement opportunities, develop and maintain workforce management models, and produce a variety of field operations and customer care performance reports. The role also supports monthly operational and financial review processes for Field Operations and Customer Care leadership.<br/></p><p>Responsibilities<br/></p><p>Contractor Invoice Controls &ndash; Field Operations &amp; Customer Care<br/></p><p>Review, validate, and approve contractor invoices to ensure accuracy, compliance with contractual terms, and alignment with operational agreements<br/>Streamline invoice coding and end?to?end invoice processing to improve efficiency and reduce errors<br/>Develop, maintain, and enhance invoice tracking and accrual processes to ensure timely and accurate financial reporting<br/>Partner with Finance and Procurement to resolve invoice discrepancies, improve controls, and continuously optimize invoice workflows<br/></p><p>Workforce Management &amp; Planning &ndash; Field Operations &amp; Customer Care<br/></p><p>Maintain and enhance workforce planning models to forecast labor needs based on volume, geography, service type, and operational demand<br/>Analyze productivity, utilization, and capacity metrics and recommend staffing and resourcing adjustments to meet service and cost targets<br/>Support scheduling optimization and labor cost management initiatives to improve operational efficiency<br/>Provide back up to Customer Care WFM<br/></p><p>Operating Performance Reporting &ndash; Field Operations &amp; Customer Care<br/></p><p>Develop, maintain, and distribute recurring and ad hoc performance reports for Field Operations and Customer Care<br/>Headcount analysis for Customer Care and detailed analysis for Field Operations<br/>Translate operational data into actionable insights and recommendations to support continuous improvement initiatives<br/>Automate reporting and analytics processes using tools such as Excel, Tableau, or similar platforms<br/>Prepare and present key findings, trends, and performance insights to senior leadership as part of monthly and ongoing operating reviews<br/>Qualifications<br/></p><p>Bachelor&rsquo;s degree in Business, Finance, Operations, or related field.<br/>5+ years of experience in operations analysis, workforce planning, or financial controls.<br/>Strong analytical and problem-solving skills.<br/>Proven track record delivering complex data and analytic projects that support monthly operating reviews and drive improvements in operational performance and customer experience.<br/>Proficiency in Excel and data visualization tools (Tableau, Power BI etc.).<br/>Experience with contractor management and field service operations preferred.<br/>Ability to influence decision-making through data-driven insights and executive-ready communications<br/></p><p>Preferred Skills:<br/></p><p>Familiarity with ERP systems and invoice processing platforms.<br/>Knowledge of telecommunications or utility industry operations.<br/>Ability to work cross-functionally and communicate effectively with field teams and corporate stakeholders.<br/>Benefits Offered<br/></p><p>We are proud to offer a comprehensive and competitive benefits package:<br/></p><p>401(k) matching<br/>Medical, Rx, Dental and Vision insurance<br/>Disability insurance<br/>Flexible spending account<br/>Health savings account<br/>Life insurance<br/>Tuition reimbursement<br/>Paid vacation and personal days<br/>Paid holidays<br/>Employee Assistance Program<br/>Annual bonus program to eligible employee's based upon organization performance<br/>Salary<br/></p><p>Pay range (commensurate with skills and experience): $85,000 - $95,000 Annual Salary<br/></p><p>Equal Opportunity Employer<br/></p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.<br/></p><p>Work Location: Remote<br/></p>

Operations & Workforce Planning Analyst

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Join Amazon's Global Workforce Management team as a Business Analyst and Workforce Planning Lead, where you'll transform forecasts into strategic workforce plans that power field operations across global regions. In this high-impact role, you'll partner with Finance and OTS Leadership to implement data-driven workforce planning methodologies that optimize staffing for one of the world's largest operations networks. This position offers the opportunity to drive strategic initiatives, influence organizational planning, and scale workforce optimization across expanding business units.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Translate forecasts into strategic workforce plans for field operations and lead expansion of workforce planning to new organizations
  </li>
  <li>
   Develop and implement standardized workforce planning methodologies that drive business value across field operations
  </li>
  <li>
   Partner with Finance and OTS Leadership stakeholders to build relationships, drive adoption, and measure impact through comprehensive metrics
  </li>
  <li>
   Create workforce optimization strategies with clear, measurable success criteria and return on investment
  </li>
  <li>
   Drive cross-functional strategic initiatives to continuously improve workforce planning processes and identify best practices
  </li>
  <li>
   Travel up to 10% to support workforce planning initiatives
   <br/>
   <br/>
  </li>
 </ul>
 This role is open to other physical locations.
 <br/>
 <br/>
 A day in the life
 <br/>
 <br/>
 As the Workforce Planning Lead, you'll start your day reviewing workforce metrics and forecast accuracy across multiple regions. You'll collaborate with Finance partners to align headcount plans with budget constraints, then meet with OTS Leadership to discuss expansion opportunities into new organizations. Your afternoons might involve analyzing staffing scenarios, building workforce models in Excel and Tableau, or facilitating workshops with operational leaders to implement standardized planning methodologies. You'll regularly present workforce strategies to senior leadership and work cross-functionally with teams across Operations Technology Solutions to ensure data-driven staffing decisions support business objectives. You'll also mentor junior team members, write effective narratives and workforce strategy documents, and proactively identify risks before they become roadblocks.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The Global Workforce Management (GWM) team is at the forefront of strategic planning for Amazon's operations network. We develop and maintain a unified, data-driven approach to predict demand volume and staffing scenarios for Operations Technology Solutions (OTS) and expanding organizations across global regions. Our work directly impacts how Amazon scales its workforce to meet customer demand while optimizing costs. The team values innovation, data-driven decision-making, and cross-functional collaboration. We're expanding our workforce planning capabilities to new business units, making this an exciting time to join and shape the future of workforce strategy at Amazon.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
  </li>
  <li>
   2+ years of business analyst, data analyst or similar role experience
  </li>
  <li>
   2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
  </li>
  <li>
   2+ years of business or financial analysis experience
  </li>
  <li>
   Experience defining requirements and using data and metrics to draw business insights
  </li>
  <li>
   Experience with SQL
  </li>
  <li>
   Experience making business recommendations and influencing stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with data visualization using Tableau, Quicksight, or similar tools
  </li>
  <li>
   Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
  </li>
  <li>
   Experience with forecasting and statistical analysis
  </li>
  <li>
   Experience working with Finance teams on headcount planning and budget management
  </li>
  <li>
   Master's degree in Business, Analytics, Operations Research, or related field
   <br/>
   <br/>
  </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 <br/>
 <br/>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
 <br/>
 <br/>
 USA, TN, Nashville - 66,900.00 - 117,000.00 USD annually
 <br/>
 <br/>
 USA, TX, Austin - 74,300.00 - 130,100.00 USD annually
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Amazon.com Services LLC
 <br/>
 <br/>
 Job ID: A3188420
</div>


Business Analyst II, Operations Technology Solutions, Global Workforce Management

Somatus

<div>Overview:<p></p><div><br>
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.</div><div><br>
</div><div>It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?</div><div></div><div><b><br>
Showing Up Somatus Strong</b></div><div>
We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:</div><ul><li><b>
Authenticity: </b>We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.</li><li><b>
Collaboration: </b>We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.</li><li><b>
Empowerment: </b>We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients&rsquo; lives or our partners&rsquo; best interests.</li><li><b>
Innovation: </b>We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.</li><li><b>
Tenacity: </b>We see challenges as opportunities for growth and improvement &mdash; especially when new solutions will make a difference for our patients and partners.</li></ul><div></div><div><b><br>
Showing Up for You</b></div><div>
We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:</div><ul><li>
Subsidized, personal healthcare coverage (medical, dental vision)
</li><li>Professional Development, CEU, and Tuition Reimbursement</li><li>
Curated Wellness Benefits supporting teammates physical and mental well-being</li><li>
Community engagement opportunities
</li><li>And more!</li></ul><div></div><div><br>
The Operations Analyst, Workforce Management &amp; Planning (&ldquo;WFM Analyst&rdquo;) will contribute to a culture of continual operational monitoring, evaluation, and action. The role will report to the Sr. Manager, Operations Planning, Performance, &amp; Workforce Management. The WFM Analyst will support various operational priorities to drive improvements to financial targets, client-facing goals, and operational efficiency metrics.</div><br>
<div></div>
Responsibilities:<div></div><div><br>
<ul><li>
Maintain capacity projections and staffing/caseload model</li><li>
Ensure accuracy of staffing reports</li><li>
Monitor operational KPIs (e.g., enrollment, show rates, appointment booking windows, enrolled case churn, touched cases and outreach per hour) to identify potential issues and propose solutions to improve trendsSupport operations performance monitoring processes</li><li>
Develop reports for operational standup meetings</li><li>
Review/monitor various reports; share output with relevant stakeholders and raise any data/output concerns with relevant partners</li><li>
Support operational process changes</li></ul></div><div><i>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></div>
Qualifications:
<div>
Required</div><div><ul><li><div>
Associate&rsquo;s Degree or Bachelor&rsquo;s Degree</div></li><li><div>
3+ years experience working in complex business requiring collaboration with teammates from various functional areas</div></li><li><div>
3+ years experience of analyzing operational or financial data</div></li><li><div>
3+ years experience making recommendations based on data and supporting implementation</div></li><li><div>
Intermediate proficiency with Microsoft Excel</div></li><li><div>
Highly organized and attentive to detail</div></li></ul></div><div>
Preferred</div><ul><li><div>
Experience working in the healthcare industry</div></li></ul>
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. https://somatus.com/careers/</div>

Operations Analyst, Workforce Management & Planning

Transcom

<p></p><div><div><div><div><div><div><div><div><div><div>WFM Junior Analyst</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Operations</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div><div><i>
Transcom is all about people, and we&rsquo;re looking for a WFM Junior Analyst to support our team and help create a workplace where everyone thrives. You&rsquo;ll assist with workforce planning, reporting, and analysis to ensure smooth operations and optimal performance. If you&rsquo;re passionate about data and making a difference, apply today and join us!</i></div><div></div><div><i><br>
Join our Transcom Team as a WFM Junior Analyst!</i></div><div></div><div><i><br>
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:</i></div><div><i>
Be responsible for supporting Workforce Management activities, including data analysis, reporting, scheduling support, and real-time monitoring to ensure optimal staffing and performance.</i></div><div><i>
Assist in generating reports, analyzing trends, and identifying opportunities to improve efficiency and service levels.</i></div><div><i>
Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.</i></div><div><i>
Work rotational shifts; locations include 5th Settlement and Smart Village.</i></div><div></div><div><i><br>
What's in it for YOU!</i></div><div><i>
Best salary in the market.</i></div><div><i>
Transportation provided.</i></div><div><i>
Medical and social insurance.</i></div><div><i>
Location in New Cairo &amp; Smart Village.</i></div><div><i>
International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.</i></div><div></div><div><i><br>
To be successful in this role, the following is needed:</i></div><div><i>
Language English minimum: B1 (Very good) or higher.</i></div><div><i>
Strong verbal and written communication skills.</i></div><div><i>
Strong MS Office knowledge is a must (especially Excel).</i></div><div><i>
0&ndash;1 year of experience in a similar role (WFM, reporting, data analysis, or operations support) is a plus.</i></div><div><i>
Strong analytical and problem-solving skills with attention to detail.</i></div><div><i>
Basic understanding of workforce management concepts (forecasting, scheduling, real-time adherence) is an advantage.</i></div><div><i>
Comfortable working with data, KPIs, and performance metrics.</i></div><div></div><div><i><br>
Professional qualifications / Specific knowledge:</i></div><div><i>
Minimum studies: Preferably a University degree in Economics, Business Administration, Statistics, Mathematics, or similar. In its absence, knowledge should be demonstrated through experience in similar functions.</i></div><div><i>
Knowledge or training in data analysis systems and statistics.</i></div><div><i>
Google Workspace: Spreadsheets (high level), Docs/Word (intermediate-high), Presentations/PowerPoint (intermediate-high).</i></div><div><i>
Communication tools (Email): intermediate to high level.</i></div><div><i>
Good knowledge of WFM software or similar tools used for scheduling, forecasting, and performance monitoring is an advantage.</i></div><div></div><div><i><br>
What Life at Transcom is like!</i></div><div></div><div><i><br>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</i></div><br>
<i>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

WFM Junior Analyst

Eaton

<div><p>Eaton&rsquo;s Corporate Sector division is currently seeking a Analyst - Workforce Analytics.
</p><p>The expected annual salary range for this role is $71000 - $105000 a year.
</p><p>Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:
</b></h2></div><div><div>Eaton&rsquo;s Corporate Sector is currently seeking an Analyst - Workforce Analytics to join our team. This position is eligible for a hybrid work set up if candidates lives within 50 miles of Beachwood, OH location, or remote work in the U.S. if not in the geographical area of Beachwood, OH.
<br>
Position Overview:
<br>
This role conducts data-driven analyses to support the strategic and operational goals of the human resources function and Eaton overall. The analyst will work with various stakeholders to understand their needs, identify key metrics, design and implement analytical solutions, and communicate insights and recommendations with regards to internal and external labor markets.
<br>
In this function you will:
<br>
<ul><li>Conduct labor market analyses across a global scope.
</li><li>Dive deep into internal and external workforce data to uncover trends and opportunities.
</li><li>Translate complex business challenges into technical solutions.
</li><li>Consult with stakeholders and present insights that drive action.
</li><li>Collaborate with our forward-thinking analytics team that values curiosity, agility, and innovation.
</li><li>Conduct labor market analyses, including external benchmarking, internal segmentation, and workforce planning.
</li><li>Analyze labor market trends in support of site-, division-, and company-level growth initiatives for global locations.
</li><li>Use various tools and techniques, such as descriptive statistics, inferential statistics, data visualization, etc.
</li><li>Collaborate and consult with various stakeholders to understand their business needs, challenges, and opportunities.
</li><li>Source, extract, compile and manipulate data to prepare for analysis.
</li><li>Design and maintain interactive dashboards and reports, leveraging custom syntax and DAX expressions to enable self-service analytics.
</li><li>Present insights through compelling visualizations and storytelling, enabling data-driven decisions across HR and leadership teams.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><div>Required (Basic) Qualifications:
<br>
<ul><li>Bachelor&rsquo;s degree with a minimum of 3 years of relevant analytics experience within HR domain, or an advanced degree (Master&rsquo;s or PhD) with at least 6 months of relevant experience within HR domain.
</li><li>Must be able to work in the United States without corporate sponsorship now and within the future
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:
</b></h2></div><div><div>Position Criteria:
<br>
<ul><li>Up to 10% travel required
</li><li>Proficient in using various analytical tools and software, such as Excel, Power BI, R, Python, SQL, etc.
</li><li>Strong analytical and problem-solving skills, with the ability to handle complex and/or large-scale data sets and navigate ambiguity.
</li><li>Excellent communication and presentation skills, with the ability to translate data into actionable insights and recommendations.
</li><li>Strong project management and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
</li><li>High level of attention to detail and accuracy.
</li><li>Team player with a positive attitude and a customer-oriented mindset.
</li><li>Exposure to labor market analytics is preferred.
</li></ul></div></div></div></div><p>All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates&rsquo; privacy rights and data security will be protected in accordance with applicable laws.
</p><p><b>The application window for this position is anticipated to close on 4-17-2026.<br>
</b></p><p></p><p>We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.<br>
</p><p></p><p>Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.<br>
</p><p></p><p>You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.<br>
</p><p></p><p>To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.<br>
</p><p></p><p>We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.</p></div>

Analyst - Workforce Analytics

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