workforce management consultant

Capgemini

<div>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you &rsquo; ll be able to reimagine what &rsquo; s possible. Join us and help the world &rsquo; s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
<div><div><div><h2 class="jobSectionHeader">Your Role
</h2></div><div><ul><li>Lead end-to-end implementation of Legion WFM modules (Scheduling, Forecasting, Time &amp; Attendance, Compliance).
</li><li>Analyse business requirements and translate them into system configurations.
</li><li>Configure auto-rostering and labour optimization features.
</li><li>Integrate Legion with HRIS, payroll, and biometric attendance systems.
</li><li>Conduct user training, create documentation, and support change management.
</li></ul>Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
</div></div><div><div><h2 class="jobSectionHeader">Your Profile
</h2></div><div><ul><li>Proven experience with Legion WFM or similar platforms (e.g., UKG, Kronos, Workday).
</li><li>Strong understanding of workforce scheduling, labor compliance, and optimization.
</li><li>Experience with SaaS/cloud-based WFM solutions.
</li><li>Excellent communication, stakeholder management, and problem-solving skills.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">What you'll love about working with us
</h2></div><div><ul><li>We value flexibility and support a healthy work-life balance through remote and hybrid work options.
</li><li>Competitive compensation and benefits.
</li><li>Career development programs and certifications in cloud technologies.
</li><li>A diverse and inclusive workplace that fosters innovation and collaboration.
</li></ul></div></div></div>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</div>

Legion Workforce Management-Consultant/ Manager

Harris Computer

<div>
 As an Application Consultant for the Professional Services Group, this professional will be responsible for configuring the software application to meet clients' business requirements. They will collaborate closely with clients to design, configure, and deploy solutions that address their unique needs and drive business outcomes. They will possess excellent communication and problem-solving skills while maintaining a solutions-oriented mindset. Some travel may be required depending on business requirements.
 
 
 
 
 This remote role welcomes candidates anywhere in Canada and the US
 
 
 with up to 10% travel to client sites within North America.
 
 
 
 Salary Expectation
 
 
 
 Up to $85,000
 
 
 
 What Your Impact Will Be
 
 
 
 You will partner with clients to understand their business needs and deliver tailored workforce management solutions. By combining technical expertise with strong client relationships, you will ensure smooth software deployments, effective adoption, and long-term client success.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Implement and configure workforce management software for new and existing clients.
 </li>
 <li>
 Translate client requirements into customized solutions that improve workflows and operational efficiency.
 </li>
 <li>
 Lead user training and provide ongoing support to maximize adoption and satisfaction.
 </li>
 <li>
 Manage data migration, integration, and testing to ensure quality system deployments.
 </li>
 <li>
 Create and maintain client-facing documentation, reports, and presentations.
 </li>
 <li>
 Identify opportunities for process improvements and recommend best practices.
 </li>
 <li>
 Provide post-implementation troubleshooting and guidance to ensure sustainable client outcomes.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Business, or a related STEM discipline, or equivalent practical experience.
 </li>
 <li>
 Proficiency in Java or another object-oriented programming language.
 </li>
 <li>
 Experience with SQL Server or Oracle databases.
 </li>
 <li>
 Understanding of both Windows and Linux operating systems.
 </li>
 <li>
 Network troubleshooting experience.
 </li>
 <li>
 Familiarity with project management concepts and methodologies.
 
 
 </li>
 </ul>
 
 What Would Make You Standout
 
 
 
 <ul>
 <li>
 Exposure to workforce management systems or software implementation (a plus).
 </li>
 <li>
 Internship or work experience in consulting, customer service, or software implementation (preferred).
 
 
 </li>
 </ul>
 
 What We Can Offer
 
 
 
 <ul>
 <li>
 3 weeks' vacation and 5 personal days
 </li>
 <li>
 Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
 </li>
 <li>
 Employee stock ownership and RRSP/401k matching programs
 </li>
 <li>
 Lifestyle rewards
 </li>
 <li>
 Remote work and more!
 
 
 </li>
 </ul>
 
 About Harris
 
 
 
 Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (&ldquo;CSI&rdquo;, symbol CSU on the TSX), Harris has become the cornerstone for CSI&rsquo;s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment &ndash; both in the people and products that we offer and making investments in acquiring new businesses.
 
 
 
 About Service Link
 
 
 
 Service-Link specializes in optimizing fieldwork activities and processes to improve productivity, effectiveness and knowledge. Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL, GIS, dispatch and mobile communications. This enables utilities to streamline and automate many of the processes associated with field service. The result is improved mobile workforce performance at a lower operating cost. For the typical utility company, two-thirds of employees are field-based, making the automation of field personnel and the extension of critical business applications to remote users a key opportunity for productivity improvement and cost reduction.
 
 
</div>

(Remote) Junior Consultant – Professional Services

Accenture

<div>We are seeking a proactive and hands-on SAP Workforce Job &amp; Position (JS) Consultant to support a major SAP transformation program. This role will focus on the design, configuration, and management of job and position structures within SAP HCM, ensuring alignment with organizational hierarchy and workforce planning. The ideal candidate will collaborate with HR, payroll, and reporting teams to enable accurate workforce administration and ensure compliance with SAP standards.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Configuration &amp; Management:<ul><li>
Configure SAP Job and Position structures, including reporting lines, job descriptions, and position hierarchies.</li><li>
Ensure alignment of job and position structures with organizational hierarchy and workforce planning requirements.</li></ul></li><li>
Integration Management:<ul><li>
Ensure seamless integration of job and position structures with Employee Central, Payroll, and Time &amp; Attendance modules.</li><li>
Collaborate with technical teams to maintain data accuracy and system functionality across modules.</li></ul></li><li>
Requirement Gathering &amp; Solution Design:<ul><li>
Participate in gathering business requirements and designing solutions for job and position management.</li><li>
Validate and implement solutions that align with business needs and SAP best practices.</li></ul></li><li>
Testing &amp; Quality Assurance:<ul><li>
Support testing activities, including unit testing, integration testing, and user acceptance testing (UAT).</li><li>
Ensure the accuracy and reliability of job and position data for workforce administration.</li></ul></li><li>
Issue Resolution &amp; Troubleshooting:<ul><li>
Identify and resolve configuration issues and system gaps related to workforce structures.</li><li>
Provide ongoing support to ensure minimal disruption to business operations.</li></ul></li><li>
Documentation &amp; Training:<ul><li>
Prepare and maintain functional specifications, process documentation, and test scripts.</li><li>
Support business users during UAT, go-live, and hypercare phases by providing training and guidance.</li></ul></li><li>
Collaboration &amp; Compliance:<ul><li>
Collaborate with cross-functional teams to maintain SAP standards and compliance with organizational policies.</li><li>
Stay updated on SAP best practices and relevant regulatory changes.</li></ul></li><li>
Communication &amp; Coordination:<ul><li>
Demonstrate strong problem-solving, coordination, and communication skills to effectively engage with stakeholders and team members.</li></ul></li></ul></div>
 
<div><ul><li>Education:<ul><li>
Bachelor&rsquo;s degree in Human Resources, Information Technology, Business Administration, or a related field.</li></ul></li><li>
Experience:<ul><li>
3+ years of experience in SAP Job and Position (JS) configuration and support.</li><li>
Proven experience in integrating job and position structures with Employee Central, Payroll, and Time &amp; Attendance modules.</li><li>
Hands-on experience in SAP HCM Job and Position Management and related modules.</li></ul></li><li>
Technical Skills:<ul><li>
Expertise in SAP Job and Position configuration, including reporting lines, job descriptions, and position hierarchies.</li><li>
Proficiency in integration with Employee Central, Payroll, and Time &amp; Attendance modules.</li><li>
Familiarity with SAP SuccessFactors and other SAP HCM solutions.</li></ul></li><li>
Soft Skills:<ul><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Ability to work collaboratively in cross-functional teams and manage multiple priorities.</li><li>
Detail-oriented with a focus on data accuracy and process efficiency.</li></ul></li><li>
Certifications (Preferred):<ul><li>
SAP HCM or SAP SuccessFactors certification.</li><li>
SAP Job and Position Management certification.</li></ul></li></ul></div>

SAP HCM Workforce- Job & Position (JS) Associate Manager

SAP HCM Workforce- Job & position (JS) Associate Manager

Candidzone

Job Title: Workforce Planning SpecialistLocation: Qatar Employment Type: Full-Time*Key Responsibilities:*Organizational Design &amp; Structure:Job Description ManagementWorkforce Planning Support:.Governance &amp; Compliance:Reporting &amp; Analytics:Budget Planning &amp; Reporting:Qualifications &amp; Experience:Educational Background: Bachelor's degree in Business Administration, Human Resources, or Organizational Development.Experience: 3&ndash;5 years of relevant experience in organizational structure, workforce planning, or HR analytics.Additional Requirements: Must hold a valid Qatar ID.Apply Now:*Interested candidates, please share your CV via WhatsApp to: +974 3066 2111*Job Types: Full-time, Permanent

Hiring for Workforce Planning Specialist

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
The Workforce Planner will be responsible for assisting in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function of addressing future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas. 
Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities. 
Primary Responsibilities:<ul><li>
Analyzes and investigates</li><li>
Provides explanations and interpretations within area of expertise</li><li>
Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning</li><li>
Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business</li><li>
Effectively manage internal and external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions</li><li>
Proactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectations</li><li>
Provide high quality analyses to support evidence-based decision making</li><li>
Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business 
Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies</li><li>
Be part of the annual budgeting exercise with the finance and business</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do</li></ul>
Required Qualifications:<ul><li>
6+ years of experience and 3+ in workforce analytics, planning, forecasting and/or workforce management with a large global call center</li><li>
Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, etc.</li><li>
Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts)</li><li>
Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very solid focus and ability to execute in a diverse/matrixed organizational environment</li><li>
Proven solid Excel skills with preferred experience in or knowledge of third party capacity planning tools</li><li>
Proven solid quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends</li><li>
Proven effective oral, written, presentation and interpersonal communications skills including the ability to present complex data in a logical, concise manner</li><li>
Proven ability to connect tactical deliverables with enterprise objectives and strategies</li><li>
Highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures</li><li>
Highly developed project management skills and proven ability to deliver organizational projects within designated timelines</li><li>
Well-developed analytical and written communication skills</li><li>
Demonstrated ability to manage priorities and workflow in a fast-paced environment. Ability to work autonomously and on teams and to lead large-scale projects in complex, global, matrix organizations</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</div>

Supervisor Workforce Management

Americor

<div>We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our team. The ideal candidate will be a strategic thinker with a deep understanding of contact center operations, forecasting, scheduling, and real-time management. This role is crucial for optimizing our workforce to meet service level agreements (SLAs), improve efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading complex analysis, providing strategic insights to leadership, and working harmoniously with the Workforce Operations Manager.<h4 class="jobSectionHeader">
JOB RESPONSIBILITIES</h4> 
Forecasting &amp; Planning:<ul><li>
Develop and maintain accurate long-term and short-term forecasts for contact volumes, handle times, and staffing requirements across multiple channels (e.g., phone, chat, email, social media).</li><li>
Analyze historical data, market trends, and business initiatives to predict future workload and staffing needs.</li><li>
Collaborate with operational leaders to align forecasts with business goals and operational strategies.</li></ul>
Scheduling &amp; Optimization:<ul><li>
Create and manage optimized schedules for a large workforce to ensure adequate coverage and adherence to service level targets.</li><li>
Utilize WFM software to schedule shifts, breaks, and training sessions efficiently.</li><li>
Conduct &quot;what-if&quot; analysis to evaluate the impact of different scheduling scenarios on key performance indicators (KPIs).</li></ul> 
Real-Time Management:<ul><li>
Monitor real-time performance of contact center agents and queues, identifying and addressing any deviations from the plan.</li><li>
Proactively manage intraday adjustments to staffing, including approving overtime or voluntary time off, to meet service level targets.</li><li>
Communicate effectively with contact center supervisors and managers to address immediate staffing needs and operational challenges.</li></ul> 
Analysis &amp; Reporting:<ul><li>
Generate and present detailed reports on key WFM metrics, including adherence, occupancy, service levels, and forecast accuracy.</li><li>
Conduct deep-dive analysis to identify root causes of performance issues and recommend actionable solutions.</li><li>
Translate complex data into clear, concise, and compelling insights for senior leadership and stakeholders.</li></ul>
Strategic &amp; Leadership Duties:<ul><li>
Serve as a subject matter expert for all WFM-related inquiries and initiatives.</li><li>
Lead or participate in cross-functional projects aimed at improving operational efficiency and optimizing WFM processes.</li><li>
Mentor and provide guidance to junior WFM analysts, fostering their professional growth and development.</li><li>
Stay abreast of industry best practices, new technologies, and WFM trends to continuously improve our capabilities.</li></ul><h4 class="jobSectionHeader">
REQUIREMENTS</h4><ul><li>
Demonstrated expertise in forecasting, scheduling, and real-time management principles.</li><li>
Advanced proficiency with WFM software suites, preferably Calabrio</li><li>
Exceptional analytical and problem-solving skills, with the ability to work with large datasets.</li><li>
Advanced skills in Microsoft Excel (e.g., pivot tables, VLOOKUP, complex formulas).</li><li>
Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.</li><li>
Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.</li><li>
Must reside in the US and have authorization to work in the United States as specified by the USCIS Form I-9</li></ul><h4 class="jobSectionHeader">
EDUCATION &amp; EXPERIENCE</h4><ul><li>
Bachelor&rsquo;s degree preferred, but not required.</li><li>
Minimum 5-7 years of experience in Workforce Management within a high-volume contact center environment.</li><li>
Experience with business intelligence tools (e.g., Tableau, Power BI).</li><li>
Experience with multi-channel and/or global contact center operations.</li><li>
Experience with Five9 Call Center or other automated dialer software preferred.</li><li>
Certification in a relevant field (e.g., Six Sigma, Lean) preferred.</li><li>
Knowledge of SQL or other database query languages is a plus.</li></ul> 
Compensation: $85,000-$100,000 annually, depending on experience. 
Work Location: Remote 
This job description does not include every duty or responsibility. This is just a general description and is subject to change at the supervisor's discretion.
This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions.
Americor is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 
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Principal Workforce Management Analyst

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