workforce management manager

McDonald's

<div>
 <p>
  <strong>
   About McDonald&rsquo;s:
  </strong>
 </p>
 <p>
  One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 </p>
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  <br/>
 </p>
 <p>
  <strong>
   GWS Senior Program Manager &ndash; Team Lead
  </strong>
 </p>
 <p>
  The McDonald&rsquo;s Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald&rsquo;s customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner &amp; world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As
  <strong>
   GWS Senior Program Manager &ndash; Team Lead
  </strong>
  you are responsible for leading the overall strategy, governance, and execution of a scalable and compliant contingent labor program. This includes oversight of all processes, policies, systems, vendors, and internal stakeholders involved in the onboarding, access management, and offboarding of both temporary labor and access-only contractors. This role serves as the internal business owner for all contingent workforce activity and is critical in shaping a secure, efficient, and globally aligned program.
 </p>
 <p>
  The environment can be fast paced and requires someone who is flexible, biased for action, detail oriented, and comfortable tracking and diving deep through many threads of work. Key customers and stakeholders include McDonald's Department Leaders, Indirect Sourcing &amp; Procurement (IS&amp;P), Legal, Finance, Global Technology, Internal Audit and external partners.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead strategic program oversight. Own the full lifecycle of the contingent workforce program, including temporary labor and access-only contractors, with accountability for service delivery, program adoption, risk mitigation, and overall performance.
  </li>
  <li>
   Lead the Global Workforce Solutions team (6-7 direct reports) through strong people leadership principles. Manage, mentor, and develop a cross-functional team. Create a collaborative culture of accountability, growth and service excellence.
  </li>
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   Develop and govern program policies &amp; processes. Design, implement, and continuously improve end-to-end processes for requisition intake, onboarding, access provisioning, offboarding, contractor data governance, and compliance.
  </li>
  <li>
   Own the VMS provider relationship and platform strategy. Acts as business owners and primary liaison with the VMS provider, overseeing roadmap planning, system enhancements, issue resolution and partnership performance. Ensure the VMS platform aligns with program goals and evolves with business needs.
  </li>
  <li>
   Own and manage contingent workforce approved staffing vendors relationships. Define and manage SLAs, KPIs, and quarterly business reviews.
  </li>
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   Oversee all contingent labor-related contracts. Lead renewals, pricing negotiations, and risk reviews in partnership with Legal and IS&amp;P.
  </li>
  <li>
   Act as primary business liaison and internal advisor for contingent workforce. Serve as the trusted point of contact for McDonald's Department Leaders, IS&amp;P, Legal, Global Technology, Internal Audit and Global People on all matters related to contingent workforce strategy and execution.
  </li>
  <li>
   Drive program reporting and optimization. Monitor spend, contractor population trends, access metrics, and lifecycle compliance. Use insights to drive improvements.
  </li>
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   Follow industry trends through associations and regularly benchmarking with peer organizations and evaluating external trend information to proactively identify and develop initiatives that will ensure McDonald's is a leader in the effective utilization and compliance of their external workforce
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   Continuous improvement of VMS, including configurations that ensure controls are executed properly, enhancements that optimize customer experience, and reporting mechanisms that provide relevant data.
  </li>
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   Support global program expansion in partnership with IS&amp;P. Lead the expansion of the contingent workforce model internationally, ensuring governance and compliance across regions.
  </li>
 </ul>
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  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   11+ years of experience in contingent workforce management, vendor management, HR operations, or procurement.
  </li>
  <li>
   Track record of building team collaborative and high-performing team culture. Experience in managing teams through change.
  </li>
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   Proven expertise in stakeholder engagement and cross-functional alignment across HR, Legal, IT, and Procurement.
  </li>
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   Deep knowledge of contingent workforce best practices, contractor classifications, onboarding workflows, and compliance.
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   Strong functional and technical expertise in VMS platforms, with hands on experience in configuration, workflow design and optimization to align program goals.
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   Strong background in contract negotiation, vendor oversight, and performance management.
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   Demonstrated ability to build scalable processes and drive continuous improvement initiatives.
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   Experience with VMS platforms (e.g., Fieldglass, Beeline) and integration with HR/IT systems.
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   Excellent communication and influencing skills, capable of interacting with executive leadership.
  </li>
 </ul>
</div>


Senior Manager, Global Workforce Solutions [T500-19991]

Global Industrial

<div><div><div><h2 class="jobSectionHeader"><b>Global Industrial</b></h2></div><div><p>
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.</p><p>
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul><li>Workforce Forecasting: Utilize historical data, trends, and business insights to accurately forecast staffing requirements. Collaborate with relevant teams to ensure adequate resources are available to meet operational demands.</li><li>Staffing Allocation: Work closely with operational teams to understand staffing needs and allocate resources efficiently. Optimize workforce scheduling to ensure optimal coverage while minimizing costs.</li><li>Data Analysis and Reporting: Collect, analyze, and interpret data to generate workforce planning reports. Provide insights into performance trends, identifying areas for improvement or optimization in resource allocation.</li><li>Collaboration: Collaborate with cross-functional teams, including real-time adherence analysts and operational teams, to understand current requirements and contribute to the development of effective staffing strategies.</li><li>Technology Utilization: Utilize workforce management tools, such as Incontact or similar, to enhance workforce planning processes. Collaborate with IT teams to address any technical issues related to workforce planning systems.</li><li>Documentation and Reporting: Maintain accurate records of workforce planning activities, including forecasting accuracy, resource allocation, and performance trends. Prepare and distribute regular and ad-hoc reports to relevant stakeholders.</li><li>Process Improvement: Identify opportunities to enhance workforce planning processes and contribute to the development and implementation of improvements. Stay updated on industry best practices related to workforce planning and recommend adjustments to existing processes.</li><li>Real Time Monitoring: Monitor and analyze real-time data to ensure adherence to established schedules for call centers or operational teams. Identify and address deviations from schedules promptly, making real-time adjustments as needed.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Competencies and skills</b></h2></div><div><ul><li>Proven experience in a workforce planning or related role.</li><li>Strong analytical skills, with the ability to interpret and analyze data for accurate forecasting.</li><li>Proficiency in using workforce management tools such as Incontact or similar.</li><li>Exceptional attention to detail and ability to maintain data accuracy in a dynamic environment.</li><li>Proficient in Microsoft Office suite, with a focus on Excel and other relevant software.</li><li>Excellent organizational and time management skills.</li><li>Ability to work independently and collaboratively in a team environment.</li><li>Strong problem-solving aptitude and a proactive approach to addressing workforce planning issues.</li><li>Familiarity with call center operations and scheduling software is a plus.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
EEO/AA Statement</b></h2></div><div><p>
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.</p></div></div></div>

Workforce Management Analyst, CEX Operations

Barclays

<div><p>Step into a role of Workforce Management Analyst, where you will take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations.</p><p></p><p>
You may be assessed on key critical skills relevant for success in role such as:</p><ul><li><p><br>
Real-time performance &amp; service management: Deliver high-quality real-time analysis, KPI reporting, and insights to optimize call center performance, improve customer service, and support leadership decision-making.</p></li><li><p>
Operational coordination &amp; stakeholder management: Act as the central point of contact during business incidents, coordinating responses with BIM, IT, and relevant teams, and ensuring minimal impact on retained and non-retained functions.</p></li><li><p>
Workforce planning &amp; resource optimization: Manage WFM scheduling methodologies (e.g., Aspect scheduling, automatic agent assignment), align resources with forecasted demand, manage shrinkage, and ensure SLA adherence across intraday, daily, weekly, and monthly planning.</p></li></ul><p></p><p>
Desirable skills sets:</p><p></p><ul><li><p>
Any AML stream related experience, preferably CDD (Client Onboarding).
</p></li><li><p>Should have interacted with Front office and RM teams via Phone daily.</p></li><li><p>
Should be flexible for any shifts.</p></li><li><p>
Should have worked on all Risk types and individually able to classify a risk of both individual and entity client types.</p></li><li><p>
Proficiency in spoken and written English is a must.</p></li></ul><p></p><p>
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.</p><p></p><p>
This position is based out of Noida.</p>
<p><b>
Purpose of the role</b></p><p>
To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.</p><p></p><p><b>
Accountabilities</b></p><ul><li>
Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.</li><li>
Collaboration with teams across the bank to align and integrate workforce management processes and governance.</li><li>
Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.</li><li>
Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.</li><li>
Identification of industry trends and developments to implement best practice in workforce management Services. .</li><li>
Participation in projects and initiatives to improve workforce management efficiency and effectiveness.</li><li>
Development and management of staffing schedules to optimise staffing levels to meet business needs.</li><li>
Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.</li></ul><p></p><p><b>
Analyst Expectations</b></p><ul><li>
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.</li><li>
Requires in-depth technical knowledge and experience in their assigned area of expertise</li><li>
Thorough understanding of the underlying principles and concepts within the area of expertise</li><li>
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.</li><li>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li><li>
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.</li><li>
Will have an impact on the work of related teams within the area.</li><li>
Partner with other functions and business areas.</li><li>
Takes responsibility for end results of a team&rsquo;s operational processing and activities.</li><li>
Escalate breaches of policies / procedure appropriately.</li><li>
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.</li><li>
Advise and influence decision making within own area of expertise.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.</li><li>
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.</li><li>
Make evaluative judgements based on the analysis of factual information, paying attention to detail.</li><li>
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.</li><li>
Guide and persuade team members and communicate complex / sensitive information.</li><li>
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.</li></ul><p></p><p>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</p></div>

Workforce Management Analyst

Medica Services Company LLC

<p></p><div><p>Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.</p>
<p>
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration &mdash; because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.</p>
<p>
The Workforce Management Analyst is responsible for developing long‑term forecasts and capacity plans to support call center operations. This role emphasizes the creation of staffing models and the production of accurate, data‑driven forecasts to optimize operational performance and align resource needs with budgetary objectives. The position does not include real‑time queue management or scheduling responsibilities.</p>
<p><b>
Key Accountabilities</b></p>
<ul>
<li>Develop long‑term volume forecasts by analyzing historical performance trends and anticipating future business drivers</li>
<li>Build comprehensive staffing models incorporating multiple input variables to project future resource requirements</li>
<li>Create FTE forecasts aligned with operational budget targets, leveraging productivity assumptions and continuous‑improvement initiatives</li>
<li>Collaborate with Operations, Training, Quality, HR, and Finance to incorporate business changes into forecasts and staffing plans</li>
<li>Support new initiatives, product launches, and process changes by modeling operational impact</li>
<li>Reconcile forecasts, assumptions, and data inputs within workforce management systems to maintain accuracy and alignment</li>
<li>Document assumptions and provide clear business justification to support forecasting methodologies and recommendations</li>
<li>Perform additional responsibilities as assigned</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>Bachelor's degree or equivalent experience in related field</li>
<li>5 years of work experience beyond degree</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Prior experience in medium- to large-scale operational call center environments</li>
<li>Demonstrated ability to create, maintain, and deliver accurate forecasts and optimized schedules that achieve service-level targets and support annual budget objectives</li>
<li>Advanced proficiency in Microsoft Excel and strong data analytics capabilities</li>
<li>Proven ability to prioritize workload, meet deadlines, and manage multiple tasks with exceptional attention to detail</li>
<li>Strong organizational, problem‑solving, and analytical skills</li>
<li>Excellent verbal and written communication skills, with the ability to engage professionally with stakeholders at all levels of management</li>
<li>Experience with Five9 and Verint preferred, experience with Avaya CMS Supervisor also acceptable</li>
<li>Experience with data visualization tools such as Qlik Sense, Tableau, or Power BI preferred</li>
</ul>
<p>This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI.</p>
<p>
The full salary grade for this position is $68,800 - $118,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $68,800 - $103,215. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.</p>
<p>
The compensation and benefits information is provided as of the date of this posting. Medica&rsquo;s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.</p>
<p><b>
Eligibility to work in the US: </b>Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.</p>
<p>
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.</p><p></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Workforce Management Analyst III

Statista GmbH

Bei <b>Statista </b>dreht sich alles um Daten und Fakten, denn wir sind die weltweit führende Business Data Plattform. Durch die Bereitstellung verlässlicher und einfach nutzbarer Daten sowie verschiedener Datenanalyseprodukte und -dienstleistungen unterstützen wir Menschen weltweit, faktenbasierte Entscheidungen zu treffen.<br> 2007 in Hamburg gegründet, haben wir uns schnell zu einem globalen . klicken sie bewerben, für die volle Stellenbeschreibung

Workplace Manager (m/f/d)

Hermann Waldner GmbH & Co. KG

Sie möchten Ihr ausgeprägtes technisches Verständnis einbringen und in der zentralen Schnittstelle für Planung, Steuerung und Optimierung mitwirken?<br>Dann haben wir die passende Stelle für Sie!<br>In dieser Position liegt Ihr Schwerpunkt auf der <b>Fremdvergabe von Fertigungsschritten</b> und der Steuerung unserer <b>verlängerten Werkbank.</b> Sie übernehmen Verantwortung im Engpassmanagement . klicken sie bewerben, für die volle Stellenbeschreibung

Prozessmanager (m/w/d) Fremdvergabe & Verlängerte Werkbank

Concentrix

We are seeking a RTA to manage and monitor real-time activity in the operations team, ensuring that resources are efficiently allocated and service levels are maintained. The role requires quick adaptability, strong problem-solving skills, and the ability to operate in a time-sensitive environment.

Sr. WFM Real Time Management Representative - Riyadh

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