workforce management specialist

Venetian Resort Hotel and Casino

<p></p><div><div><div><div><div><b>Location:
</b>Las Vegas, Nevada, US
</div></div></div></div><div><div><div><div><div><div><div><div><b>Position Overview:</b></div>
</div><div><p>
The primary responsibility of the Specialist &ndash; Workforce Management is to complete daily schedule reports and make appropriate adjustments based on callouts and daily business needs.</p>
<p>All duties are to be performed in accordance with departmental and The Venetian Resort&rsquo;s policies, practices, and procedures.
</p></div></div><div><div><div><b>Essential Duties &amp; Responsibilities:</b></div>
</div><div><ul><li>Manage Team Member phone line for call outs and replacements per requirements and promptly sends notification to each department.</li>
<li>Prints daily roster schedules, pit sheet compacts, duty sheets and/or daily timesheets and send to appropriate departments.</li>
<li>Print weekly refusal logs and sends to appropriate departments.</li>
<li>Assist in the maintenance of Virtual Roster Employee Profiles, i.e., skills, work rules, seniority, roles, etc.</li>
<li>Update Rex daily with housekeeping credit assignments and monitors current room statuses to update Housekeeping and Front Office teams.</li>
<li>Maintain daily attendance and call logs accurately.</li>
<li>Safety is an essential function of this job.</li>
<li>Consistent and regular attendance is an essential function of this job.</li>
<li>Perform other related duties as assigned.</li>
</ul></div></div><div><div><div><b>Additional Duties &amp; Responsibilities:</b></div>
</div><div><p><b>
Company Standards of Conduct</b></p>
<p>All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company&rsquo;s standards, work requirements and rules of conduct.
</p></div></div><div><div><div><b>Additional Duties &amp; Responsibilities:</b></div>
</div></div><div></div><div><div><div><b>Additional Duties &amp; Responsibilities:</b></div>
</div></div><div></div><div><div><div><b>Minimum Qualifications:</b></div>
</div><div><ul><li>21 years of age.</li>
<li>Proof of authorization/eligibility to work in the United States.</li>
<li>High School diploma or equivalent.</li>
<li>Must be able to obtain and maintain any other certification or license, as required by law or policy.
</li><li>Must have intermediate computer skills in Word, Outlook, Excel, and PowerPoint.</li>
<li>1 - 2 years of scheduling experience with a hotel/resort.</li>
<li>Previous experience with a Four- or Five-Star hotel/resort preferred.
</li><li>Ability to communicate clearly and effectively in English, both in spoken and written form.</li>
<li>Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
</li><li>Must be able to work varied shifts, including nights, weekends and holidays.</li>
</ul></div></div><div><div><div><b>Physical Requirements:</b></div>
</div><div><div>
Must be able to:</div>
<ul><li>Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.</li>
<li>Physically access all areas of the property and drive areas with or without a reasonable accommodation.</li>
<li>Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.</li>
<li>Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.</li>
<li>Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.</li>
<li>Work in a fast-paced and busy environment.</li>
<li>Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.</li></ul></div></div></div></div></div></div></div></div><div></div>

SPECIALIST - WORKFORCE MANAGEMENT

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the end-to-end workforce management function for on-ground fulfillment teams
  </li>
  <li>
   Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement
  </li>
  <li>
   Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
  </li>
  <li>
   Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations
  </li>
  <li>
   Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals
  </li>
  <li>
   Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&amp;L
  </li>
  <li>
   Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
  </li>
  <li>
   Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes
  </li>
  <li>
   Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality
  </li>
  <li>
   Track and enforce picker attendance and uniform compliance (where applicable)
  </li>
  <li>
   Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners
  </li>
  <li>
   Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Workforce management (in store or regional scope)
  </li>
  <li>
   2-3 years experience in ecommerce, grocery or retail operations
  </li>
  <li>
   Experience in building internal &amp; external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics)
  </li>
  <li>
   Personable and empathic approach to ways of working
  </li>
  <li>
   Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners
  </li>
  <li>
   Able to negotiate terms &amp; navigate SLA that suit the overall business
  </li>
  <li>
   Confident in influencing external partners &amp; ensuring that business is sustained with adequate manpower
  </li>
 </ul>
</div>


Assistant Manager Workforce Operations

ITility, LLC

<div><div><p><b>Overview:</b></p><div>
ITility is seeking an experienced, results-oriented HR Generalist to provide HR support services to facilitate IC workforce management. This individual will be a member of a cross-functional team. <b>This position is contingent upon contract award.</b> This position will sit onsite at the Client location in <b>Washington D.C. Metropolitan Area.</b></div><div><br>
</div><div><b>ITility</b> is a Service-Disabled Veteran Owned Business with a passion to equip our nation&rsquo;s armed forces and first responders with the very best to empower their missions. From the virtual battlefield to boots on the ground, our people, processes, and performance drive our ability to help our clients protect what matters, now and for generations to come.</div><div><br>
</div><div>At <b>ITility</b>, we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe.</div><div><br>
</div><div><b>We Value:</b></div><br>
<ul><li>
The Drive to Perform Beyond Perceived Limits.</li><li>
The Desire to Find Significance in All We Do.</li><li>
The Passion and Compassion That Powers Both.</li></ul><div></div><div><b><br>
HR Generalists - Workforce Management</b></div><div></div><div><br>
Provide core operational support of the full employee lifecycle supporting hiring processes, onboarding coordination and workforce/recruiting alignment. They are skilled in employee relations and conflict resolution, leveraging strong organizational skills and HRIS proficiency.</div></div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><div><b>
Responsibilities:</b></div><div></div><div><b><br>
 Human Capital Support &amp; Compliance</b>
</div><ul><li>Act as HR and Workforce Management generalist, supporting a wide range of human capital integration functions and service delivery.</li><li>
Maintain knowledge and ensure compliance with federal, state, and local employment laws and regulations (EEO, ADA, FMLA, FLSA, USERRA, ERISA).</li><li>
Collaborate with HR leadership and client partners to optimize HR programs, processes, and compliance best practices aligned with organizational goals.<br>
<b>Recruitment &amp; Onboarding</b></li><li>
Support recruitment efforts to ensure alignment with workforce needs.</li><li>
Assist with hiring processes and onboarding operations, including security clearance coordination, EOD scheduling, I-9 verification, and HR system updates.</li><li>
Conduct new hire orientation and serve as primary HR point of contact for general employee inquiries, routing complex issues to appropriate team members.</li></ul><div><b>
Employee Lifecycle Management</b>
</div><ul><li>Facilitate offboarding processes, including exit interviews, termination paperwork, equipment returns, and trend reporting.</li><li>
Support employee recognition initiatives to foster engagement and retention.</li><li>
Process employee data changes and maintain accurate HR records.</li></ul><div><b>
Stakeholder Engagement &amp; Communication</b>
</div><ul><li>Build strong relationships with HR peers and client partners to drive human capital goals.</li><li>
Serve as a resource for HR policies, procedures, and general inquiries.</li></ul><div><b>
General Support</b>
</div><ul><li>Provide day-to-day operational support and assist with ad hoc tasks and projects as assigned.</li></ul></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><div><b>
Qualifications:</b></div><ul><li>
Possess current Top Secret (TS) Clearance with SCI and a Counterintelligence (CI) scope polygraph.</li><li>
Bachelor&rsquo;s degree in human resources, Business Administration or related field.</li><li>
Minimum of 5 years of experience of human resources management required.</li><li>
10+ years of experience in lieu of a degree may be considered.</li><li>
SHRM-CP or PHR or other HR certification is a plus.</li><li>
Experience supporting the Intelligence Community in a Human Resources role.</li><li>
Possess general knowledge, skill and ability with at least two of the following HR operational functions to include, but not limited to Talent Management, Talent Acquisition, HR Strategy and Policy, Performance Management, Awards &amp; Recognition, Equal Opportunity and Treatment, Employee-Management Relations, Employee Classification, Employee Benefits and Compensation, Security Clearance processing, Onboarding and Offboarding, Military Manpower and Personnel Management.
</li><li>Demonstrate strong analytical and problem-solving skills.</li><li>
Ability to prioritize and follow through on tasks.</li><li>
Ability to manage and execute multiple assignments concurrently.</li><li>
Ability to act with integrity and professionalism and maintain confidentiality.</li><li>
Thorough knowledge of employment related laws and regulations.</li><li>
Excellent verbal, written, interpersonal, conflict resolution and communication skills.</li><li>
Excellent organizational skills, attention to detail, time management and ability to meet deadlines.</li><li>
Ability to build relationships and trust with team members and stakeholders.</li><li>
Proficient with Microsoft Office Suite.</li><li>
Ability to work independently and as part of a team.</li><li>
Willingness to learn and contribute to the Intelligence Community as part of Team ITility</li></ul><div></div><div><b><br>
Physical Requirements:</b>
</div><ul><li>Work is typically performed in an office setting.</li><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Must have the ability to lift 15-25 pounds.</li></ul></div><h2 class="jobSectionHeader"><b>
ITility is an Equal Opportunity Employer</b></h2><div><h2 class="jobSectionHeader"><b>
ITility is an Equal Opportunity Employer</b></h2><div><div><b><i>
ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.</i></b></div><div></div><div><b><i><br>
ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, </i></b><b><i>sexual orientation, gender identity, protected veteran status,</i></b><b><i> disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility&rsquo;s offices, client sites, other locations where ITility is providing services, and to all work-related activities.</i></b></div></div></div></div>

HR Generalist, Workforce Manageme

Delivery Hero

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><ul><li><br>
Own the end-to-end workforce management function for on-ground fulfillment teams</li><li>Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement</li><li>Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners</li><li>Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations</li><li>Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals</li><li>Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&amp;L</li><li>Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently</li><li>Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes</li><li>Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality</li><li>Track and enforce picker attendance and uniform compliance (where applicable)</li><li>Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners</li><li>Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs</li></ul><b><br>
Qualifications</b><ul><li><br>
Experience in Workforce management (in store or regional scope)</li><li>2-3 years experience in ecommerce, grocery or retail operations</li></ul>
- Experience in building internal &amp; external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics)<br>
<ul><li>Personable and empathic approach to ways of working</li></ul>
- Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution &quot;- Strong collaborator with the ability to build strong relationships with external partners<br>
<ul><li>Able to negotiate terms &amp; navigate SLA that suit the overall business</li><li>Confident in influencing external partners &amp; ensuring that business is sustained with adequate manpower</li></ul></div>

Cathay Pacific

<div></div><div><div><div><div><div><div>Cathay Pacific
</div><div>Customer Services
</div><div>Customer Care Department
</div><div>Permanent</div>
<div>Mumbai, India
</div><div>Application deadline: 28 Feb 2026</div>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2><div>
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business &ndash; Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.</div>
<div></div>
<div>Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world&rsquo;s leading international aviation centres.</div>
<div></div>
<div>Join us and discover just how far you can go!</div><h2 class="jobSectionHeader"><b>
Role Introduction</b></h2><p>
Actively support the Customer Care Department and the Centralised Work Force Management team to achieve department objectives by providing high quality, accurate and timely professional administration and assistance consistent with the operating practices of the organisation.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><div>
<div><b>Customer Care</b></div>
<ul><li>Serve as the main contact for the Work Force Management team, including Forecasting &amp; Planning, Scheduling and the Command Centre, handling local administrative and resource management tasks.</li></ul>
<ul><li>Assist the Command Centre by monitoring volumes, advisor efficiency and service levels in real time, supporting channel mix strategy and required adjustments.</li></ul>
<ul><li>Communicate local insights to the Central team, identify operational issues and propose improvements.</li></ul>
<ul><li>Serve as the main contact for local site incidents, including technology issues, proactively updating the Command Centre on interaction surges, technical problems and disruptions in contact handling.</li></ul>
<ul><li>Assist the Scheduling Team with roster preparation, including skill inventory maintenance, shift requests, annual leave collection and Agent Investment Time (coaching, briefings, trainings and meetings), and monitor execution as per the CCD Operating Rhythm.</li></ul>
<ul><li>Share feedback on rostering, call arrival patterns and efficiency with the central team.</li></ul>
<ul><li>Manage the leave planner, attendance, absenteeism, late logins, shift bidding, trump card processes and schedule exceptions, ensuring compliance, system updates and shrinkage control.</li></ul>
<ul><li>Assist the Forecasting &amp; Planning team by maintaining the training pipeline, coordinating headcount updates, recruitment status and supporting attrition forecasting.</li></ul>
<ul><li>Join monthly Capacity Planning meetings with Work Force Management to provide headcount, recruitment and Site Admin updates.</li></ul>
<ul><li>Provide support to Customer Care operations focusing on customer satisfaction, quality, productivity and key performance metrics.</li></ul>
<ul><li>Promote collaboration, accountability and reliability, mentor advisors on best practices, coordinate on-site recruitment logistics and compile Daily/Weekly/Monthly reports.</li></ul>
</div><div><b>IT Coordination &amp; Asset Management</b></div>
<ul><li>Facilitate onboarding including ID creation, access cards and system access.</li></ul>
<ul><li>Ensure timely creation and deletion of system access and entitlements for new hires and leavers (ARD, ARA, NCCS, FSE, CPP, SQPM and shared inboxes).</li></ul>
<ul><li>Manage pre-training technical setup including login credentials, CLS, MSC, VMS, DOSSIER and BOMOSS access.</li></ul>
<ul><li>Order, distribute, track and manage return of laptops and devices, maintaining accurate documentation.</li></ul>
<div><b>Finance &amp; Payroll</b></div>
<ul><li>Manage invoice processing for office utilities and services, including POs, MIGOs, One Time Vendors and vendor creation in SAP or related systems, ensuring timely payments.</li></ul>
<div><b>People</b></div>
<ul><li>Support recruitment and selection by providing on-site logistics support.</li></ul>
<ul><li>Support new joiners with guidance on leave management and transport facilities.</li></ul>
<ul><li>Escalate transport issues and employee complaints, liaising with service providers.</li></ul>
<div><b>Office Administration &amp; Facilities Support</b></div>
<ul><li>Coordinate routine maintenance, fire safety inspections, equipment issues and office supplies.</li></ul>
<ul><li>Liaise with housekeeping, building management and external vendors.</li></ul>
<ul><li>Assist with entry permissions and parking for visitors and Cathay employees.</li></ul>
<ul><li>Any other reasonable task as required.</li></ul><h2 class="jobSectionHeader"><b>
Requirements</b></h2><div><b>
Knowledge, Skills, Training and Experience</b></div>
<ul><li>Highly evolved analytical skills and numerically savvy
</li></ul><ul><li>Strong time management skills with the ability to prioritise and adapt to changing tasks</li></ul>
<ul><li>Attention to detail
</li></ul><ul><li>Able to work independently
</li></ul><ul><li>Strong sense of responsibility</li></ul>
<ul><li>Good communication and interpersonal skills</li></ul>
<ul><li>Good command of written and comprehensive English</li></ul>
<ul><li>Additional language can be desirable</li></ul>
<ul><li>Minimum of five year of experience in a Contact Centre environment, including some exposure to Workforce Management, with at least two years as a Senior Advisor or Workforce Management Specialist.</li></ul>
<ul><li>Good understanding of key contact centre performance indicators, including occupancy, utilization, and service levels</li></ul>
<ul><li>Proficiency in MS Office (Word, Excel, PowerPoint) and workforce management tools (Genesys, Elastic)</li></ul>
<ul><li>Willing to work shifts and on weekends</li></ul>
<div>** Candidates must have the legal right to live and work in India.</div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div>
https://careers.cathaypacific.com/who-we-are/why-work-here</div>
<div></div>
<div>Cathay is proud to offer eligible employees competitive compensation &amp; benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.</div>
<ul><li>Travel Privileges on Cathay Pacific Airways Global Network</li>
<li>Extensive well-being programs including health and employee assistance program benefits to help you stay well.</li>
<li>Paid Leave</li>
<li>If this position requires a uniform, a uniform allowance will be provided.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Personal &amp; Application Information</b></h2><div>
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.</div>
<div></div>
<div>All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.</div>
<div></div>
<div>We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.</div>
<div></div>
<div>All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.</div></div></div></div></div></div></div><p></p>

Customer Care Resource Management Specialist

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><br>
Role Summary</p><p>
The Workforce Planner prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.</p><p></p><p><br>
What&rsquo;s On Your Plate?</p><ul><li><p>
Creates reports on historical data and forecasting results</p></li><li><p>
Analyzes data and recommends solutions for implementation.</p></li><li><p>
Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.</p></li><li><p>
Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.</p></li><li><p>
Maintains holiday pattern forecasts to ensure effective coverage for holidays.</p></li><li><p>
Performs other related duties as assigned.</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
English level B1.</p></li><li><p>
Proficiency in MS Applications.</p></li><li><p>
WF experience is a must</p></li><li><p>
Forecasting Knowledge.</p></li><li><p>
Knowledge of service level Calculations.</p></li><li><p>
Problem-solving.</p></li><li><p>
Analytical thinking.</p></li><li><p>
Good Business Writing Skills.</p></li><li><p>
RTM Experience is preferred.</p></li></ul></div>

Sr. Coordinator Workforce

Andrew Reise

<div><p>Be a part of our growing company and help our clients define and realize business benefits through WFM strategies, best practices, process improvements, and tools.</p><p>
The Workforce Management Consultant will be responsible for helping develop and implement strategies and plans that drive efficient, effective workforce management operations (forecasting, scheduling, intra-day operations, etc.).</p><p><b>
Role Description:</b></p><ul><li>
Identify solutions to client problems, including potential options for consideration before driving the optimal solution to fruition and the benefit of the client.</li><li>
Plan consulting engagements from end-to-end following our methodologies but with the ability to adjust and customize for individual clients, keeping the end in mind for effective, efficient, engaging delivery of consulting services.</li><li>
Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; break problems down into manageable, workable pieces for planning and execution.</li><li>
Generate creative solutions; translate business concepts and information into images; use feedback to modify solution design; demonstrate attention to detail.</li><li>
Help our clients analyze and devise new approaches, processes, and solutions to successfully deploy and effectively utilize WFM technologies</li><li>
Maintain a strong client focus and a solution-oriented approach to helping them achieve their goals related to their overall WFM operations, including: Capability assessments, Tool / technology selection, Solution alignment to requirements and objectives, Effective use of technology, Process development, Organizational alignment, Utilization of best practices, Training and assistance with operational transition.</li><li>
Provide project management and coordination support to keep client efforts on course and aligned with expectations</li><li>
Manage relationships and effectively communicate with client and vendor leaders and team members</li><li>
Help identify a realistic and executable strategy focused on planning and developing roadmaps, communication plans, governance structures and investment prioritization for execution</li><li>
Assist with the development of key success metrics that indicate progress towards and achievement of client goals and objectives</li><li>
Work with the team to observe current client operations, analyze and assimilate multiple sources of information to define areas of strength and opportunity, as well as recommended short-term and long-term actions</li><li>
Define and develop reporting requirements, providing some initial ad hoc reporting as necessary</li><li>
Complete deliverables on-time and in the desired format for project team and client consumption</li><li>
Ensure WFM strategies and solutions are compliant with client standards and other regulatory requirements</li><li>
Develop client relationships, grow confidence with clients, and become a trusted advisor</li><li>
Articulate the outcomes and findings from client workshops to an executive audience</li><li>
Understand the overall project plan and how individual efforts are critical to its successful completion</li><li>
Deliver with quality the assigned tasks, activities, and deliverables as planned and outlined within the broader context of the project</li><li>
Demonstrate always the key competencies of our culture including client focus, solution orientation, and self-driven initiative</li><li>
Maintain client and client customer data confidentiality at all times</li></ul><p><b>
Qualifications</b></p><ul><li>
7+ years consulting and/or operational experience with WFM tools such as Verint, Aspect, NICE, or others</li><li>
Client-orientation, keeping goals and objectives in mind at all times while helping to achieve them</li><li>
Proficient analytical, computer, and software skills</li><li>
Mastery of MS Office suite</li><li>
Ability to learn quickly, adopt new technologies, and adapt your approach to fit client needs and culture</li><li>
Excellent written and personal communication skills with executives, clients, team members, and vendors/partners</li><li>
Ability to handle multiple things at once: projects, tasks, and potentially, clients</li><li>
Strong attention to detail</li></ul><p>
Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.</p></div>

Workforce Management Consultant - 2026

Search 10000+ Workforce management specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 workforce management specialist jobs Near Me

SPECIALIST - WORKFORCE MANAGEMENT

Assistant Manager Workforce Operations

HR Generalist, Workforce Manageme

Assistant Manager Workforce Operations

Customer Care Resource Management Specialist

Sr. Coordinator Workforce

Workforce Management Consultant - 2026