workforce management specialist

Btech

<div>Job Summary
The WFM Specialist is responsible for forecasting, scheduling, and real-time monitoring of workforce resources to ensure optimal staffing levels and service delivery. This role supports operational efficiency by analyzing trends, managing schedules, and collaborating with cross-functional teams to meet performance targets.
Key Responsibilities Forecasting &amp; Planning<ul>
<li>
Analyze historical data and trends to create accurate short- and long-term forecasts for call volumes, staffing needs, and workload.</li>
<li>Collaborate with operations and HR to plan headcount requirements based on business needs and seasonal fluctuations.</li>
</ul>
Scheduling &amp; Optimization<ul>
<li>
Develop and maintain agent schedules to ensure adequate coverage across shifts and channels.</li>
<li>Optimize shift patterns and breaks to balance service levels, productivity, and employee satisfaction.</li>
<li>Coordinate time-off requests, shift swaps, and schedule changes in alignment with business rules.</li>
</ul>
Real-Time Monitoring<ul>
<li>
Monitor intraday performance and staffing levels to identify gaps or overages.</li>
<li>Adjust schedules and reallocate resources in real time to maintain service level agreements (SLAs).</li>
<li>Communicate with team leaders and supervisors to resolve attendance or adherence issues.</li>
</ul>
Reporting &amp; Analysis<ul>
<li>
Generate daily, weekly, and monthly reports on staffing, adherence, occupancy, and performance metrics.</li>
<li>Provide actionable insights to improve forecasting accuracy and operational efficiency.</li>
<li>Support post-mortem analysis of staffing-related issues and recommend improvements.</li>
</ul>
Collaboration &amp; Support<ul>
<li>
Work closely with HR, Training, and Operations to support hiring, onboarding, and ramp-up planning.</li>
<li>Participate in WFM system updates, testing, and process improvements.</li>
<li>Train new team members on WFM tools and procedures as needed.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in any field</li>
<li>&#65279;&#65279;1+ years of experience in WFM within a call center</li>
<li>&#65279;&#65279;Analytical thinker with attention to detail</li>
<li>&#65279;&#65279;Excellent communication and coordination skills</li>
</ul>
Benefits<ul>
<li>
Bonus for top achievers up to 3k</li>
<li>Referral program up to 2k</li>
<li>Social and Medical insurance</li>
<li>annual bonus</li>
</ul>
Why Work With Us?<ul>
<li>
&#65279;&#65279;Join a fast-growing, tech-driven company</li>
<li>&#65279;&#65279;Work in a flexible and innovative environment</li>
<li>&#65279;&#65279;Opportunities for growth in workforce operations Requirements:</li></ul></div>

Workforce Planning & Real-Time Specialist

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
The Workforce Planner will be responsible for assisting in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function of addressing future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas. 
Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities. 
Primary Responsibilities:<ul><li>
Analyzes and investigates</li><li>
Provides explanations and interpretations within area of expertise</li><li>
Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning</li><li>
Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business</li><li>
Effectively manage internal and external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions</li><li>
Proactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectations</li><li>
Provide high quality analyses to support evidence-based decision making</li><li>
Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business 
Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies</li><li>
Be part of the annual budgeting exercise with the finance and business</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do</li></ul>
Required Qualifications:<ul><li>
6+ years of experience and 3+ in workforce analytics, planning, forecasting and/or workforce management with a large global call center</li><li>
Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, etc.</li><li>
Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts)</li><li>
Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very solid focus and ability to execute in a diverse/matrixed organizational environment</li><li>
Proven solid Excel skills with preferred experience in or knowledge of third party capacity planning tools</li><li>
Proven solid quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends</li><li>
Proven effective oral, written, presentation and interpersonal communications skills including the ability to present complex data in a logical, concise manner</li><li>
Proven ability to connect tactical deliverables with enterprise objectives and strategies</li><li>
Highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures</li><li>
Highly developed project management skills and proven ability to deliver organizational projects within designated timelines</li><li>
Well-developed analytical and written communication skills</li><li>
Demonstrated ability to manage priorities and workflow in a fast-paced environment. Ability to work autonomously and on teams and to lead large-scale projects in complex, global, matrix organizations</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</div>

Supervisor Workforce Management

Masdar (Abu Dhabi Future Energy Company)

<div>
 Masdar is the UAE&rsquo;s clean energy champion and one of the largest companies of its kind in the world, advancing the development and deployment of renewable energy and green hydrogen technologies to address global sustainability challenges. Established in 2006, Masdar is today active in over 40 countries, helping them to achieve their clean energy objectives and advance sustainable development. Masdar is jointly owned by Abu Dhabi National Oil Company (ADNOC), Mubadala Investment Company (Mubadala), and Abu Dhabi National Energy Company (TAQA), and under this ownership the company is targeting a renewable energy portfolio capacity of at least 100 gigawatts (GW) by 2030 and an annual green hydrogen production capacity of up to 1 million tonnes by the same year.
 
 
 
 Job Description
 
 
 
 
 Masdar is seeking a Senior Reward Expert
 
 to shape the future of our global total rewards and workforce management strategies. In this pivotal role, you will design and implement
 
 innovative, market-leading reward frameworks
 
 that drive organizational performance, support business priorities, and ensure compliance with global standards.
 
 
 You will play a key role in
 
 enhancing employee engagement, optimizing workforce efficiency, and positioning Masdar as an employer of choice
 
 by delivering cutting-edge reward solutions and data-driven workforce insights that align with our mission and values.
 
 
 The role is based in
 
 Abu Dhabi, Masdar HQ.
 
 
 
 Key responsibilities (not limited to):
 
 
 
 Reward Strategy &amp; Market Competitiveness
 
 
 
 <ul>
 <li>
 Develop and implement competitive, equitable, and cost-effective reward structures across all Masdar locations, ensuring talent attraction, retention, and internal equity.
 </li>
 <li>
 Stay ahead of market trends through regular benchmarking and analysis, ensuring total rewards remain aligned with global best practices and business needs.
 </li>
 <li>
 Lead the design, review, and execution of total reward projects, providing strategic recommendations to leadership.
 
 
 </li>
 </ul>
 
 Performance Rewards &amp; Incentives
 
 
 
 <ul>
 <li>
 Manage the annual performance rewards cycle, including salary reviews, promotions, and bonuses, with data-driven proposals for cost allocation and ROI.
 </li>
 <li>
 Present recommendations for executive and organizational incentive programs, ensuring alignment with business performance and shareholder interests.
 </li>
 <li>
 Evaluate and enhance incentive schemes regularly to ensure competitiveness, fairness, and motivational impact.
 
 
 </li>
 </ul>
 
 Workforce Planning &amp; Budgeting
 
 
 
 <ul>
 <li>
 Collaborate with business units to forecast workforce requirements, develop manpower budgets, and ensure alignment with financial and strategic goals.
 </li>
 <li>
 Monitor manpower utilization, identify cost optimization opportunities, and recommend budget adjustments in response to changing business priorities.
 
 
 </li>
 </ul>
 
 Compensation For Recruitment &amp; Contract Renewals
 
 
 
 <ul>
 <li>
 Partner with Talent Acquisition to provide competitive compensation benchmarks for new hires and contract renewals.
 </li>
 <li>
 Review and approve salary offers, ensuring compliance with pay structures, market benchmarks, and internal equity.
 
 
 </li>
 </ul>
 
 Analytics &amp; Reporting
 
 
 
 <ul>
 <li>
 Deliver comprehensive, accurate, and timely reports to leadership and shareholders, using analytics to provide insights into pay equity, reward impact, and workforce cost trends.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 Master's degree from a top-tier institution of international repute or professional certification (e.g., CCP, CBP) preferred.
 
 
 </li>
 </ul>
 
 Preferred Experience:
 
 
 
 <ul>
 <li>
 6-8 years of progressive experience in total rewards management, including compensation, benefits, and recognition programs, preferably in a global organization.
 </li>
 <li>
 Minimum of 3 years of experience in compensation and reward management, with a focus on market-leading methodologies and practices.
 </li>
 <li>
 Proven expertise in developing and implementing effective compensation strategies that drive organizational performance.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Job-Specific Skills:
 
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills leading to a consultative approach within a corporate / multifunctional environment
 </li>
 <li>
 Ability to collaborate with cross-functional teams
 </li>
 <li>
 Experience of working and managing in a multi-cultural workforce
 </li>
 <li>
 Exposure and understanding of the Middle East and GCC markets
 </li>
 <li>
 Strong business acumen
 </li>
 <li>
 Project management skills
 </li>
 <li>
 Strategic planning skills
 </li>
 <li>
 Advanced data analysis skills
 </li>
 <li>
 Knowledge of change management concepts and trends
 </li>
 <li>
 Knowledge in compensation and benefits surveys as well as the interpretation of surveys
 </li>
 <li>
 Strong attention to detail
 
 
 </li>
 </ul>
 
 
 Masdar is one of the world&rsquo;s fastest growing renewable energy companies and a green hydrogen leader, placing the UAE at the forefront of the energy transition.
 
 
 
 
 
 
 As a pioneer in advancing the clean energy sector and a key enabler of the UAE&rsquo;s vision as a global leader in sustainability and climate action, Masdar has developed projects in more than 40 countries across six continents and has invested, or committed to invest, in worldwide projects with a combined value of more than US$30 billion.
 
 
 
 
 
 
 Masdar unites the UAE&rsquo;s three energy champions &ndash; Mubadala, ADNOC and TAQA &ndash; and will utilize their combined expertise to fulfill its purpose as a global clean energy pioneer across renewables and green hydrogen.
 
 
 
 
 
 
 Promoting innovation in solar, wind, energy storage, waste-to-energy, and geothermal energy, Masdar has a proven record of delivering pioneering projects using cutting-edge clean energy technologies, that are commercially viable and bankable.
 
 
 
 
 As part of the application process, we will collect, store and process personal information about you.
 
 
 Masdar will use your personal information in accordance with our
 
 Candidate Privacy Notice
 
 , which provides details on the purposes for which your data is processed.
</div>

Senior Expert, Rewards

Eaton

<div>
 
 Job Summary
 
 
 
 This position is responsible for providing on-ground support for a wide range of HR activities, primarily focused on managing a workforce of approximately 650 individuals, including staff-based (SB) employees, hourly workers, and contract personnel.The role ensures smooth day-to-day HR functioning across vendor coordination and statutory compliance.
 
 
 Job Responsibilities
 
 
 Workforce Management
 
 
 <ul>
 <li>
 Support HR operations for a diverse employee base, ensuring timely resolution of workforce-related matters.
 </li>
 <li>
 Maintain accurate employee data and coordinate with internal teams for operational alignment
 
 
 
 </li>
 </ul>
 Vendor Coordination
 
 
 <ul>
 <li>
 Manage manpower vendors to ensure compliance with contractual obligations.
 </li>
 <li>
 Monitor deployment schedules and ensure operational efficiency.
 
 
 
 </li>
 </ul>
 Statutory Compliance
 
 
 <ul>
 <li>
 Ensure adherence to labor laws and statutory requirements.
 </li>
 <li>
 Maintain documentation for audits and ensure timely reporting to authorities.
 
 
 
 </li>
 </ul>
 HR Documentation
 
 
 <ul>
 <li>
 Maintain accurate records related to attendance, contracts, and compliance audits.
 </li>
 <li>
 Ensure timely updates in HRMS and physical records.
 
 
 
 </li>
 </ul>
 Employee Life Cycle Management
 
 
 Recruitment &amp; Onboarding
 
 
 <ul>
 <li>
 Collaborate with hiring managers to define job requirements and create job descriptions.
 </li>
 <li>
 Coordinate pre-joining formalities
 </li>
 <li>
 Conduct onboarding sessions and ensure smooth integration of new hire
 
 
 
 </li>
 </ul>
 Training &amp; Development
 
 
 <ul>
 <li>
 Identify training needs and coordinate learning programs aligned with business goals.
 </li>
 <li>
 Track participation and effectiveness of training initiatives.
 </li>
 <li>
 Maintain training records and certifications
 
 
 
 </li>
 </ul>
 Performance Management
 
 
 <ul>
 <li>
 Facilitate goal setting, mid-year reviews, and annual appraisals.
 </li>
 <li>
 Support managers in performance feedback and development planning.
 </li>
 <li>
 Maintain performance documentation and ensure timely completion of cycles.
 
 
 
 </li>
 </ul>
 Employee Engagement &amp; Relations
 
 
 <ul>
 <li>
 Drive employee engagement initiatives and feedback mechanisms.
 </li>
 <li>
 Address grievances and ensure timely resolution.
 </li>
 <li>
 Promote a positive work culture aligned with company values.
 
 
 
 </li>
 </ul>
 HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Manage HRMS updates including promotions, transfers, and salary changes.
 </li>
 <li>
 Ensure compliance with labor laws, company policies, and audit requirements.
 </li>
 <li>
 Maintain accurate employee records and documentation.
 
 
 
 </li>
 </ul>
 Insurance &amp; Employee Benefits
 
 
 <ul>
 <li>
 Administer employee insurance programs including health, accident, and life coverage.
 </li>
 <li>
 Manage benefits such as leave, wellness programs, and statutory entitlements.
 </li>
 <li>
 Coordinate with vendors and employees for claims, renewals, and queries.
 
 
 
 </li>
 </ul>
 Exit &amp; Full &amp; Final Settlement
 
 
 <ul>
 <li>
 Conduct exit interviews and manage clearance processes.
 </li>
 <li>
 Ensure timely processing of full and final settlements
 </li>
 <li>
 Maintain attrition data and analyze exit trends
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Post-graduation specialization in Human Resources.
 
 
 4-5 years overall Management Experience
 
 
 
 Skills
 
 
 
 Experience providing HR support to manufacturing and commercial teams in India, preferably with MNC
 
 
 Demonstrated strategic thinking capability and business acumen
 
 
 Strong verbal and written communication skills for interaction with all levels of the organization
 
 
 Strong understanding of labor laws and statutory compliance
 
 
 Experience in vendor management and union handling
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to work independently and manage multiple priorities
 
 
 Proficient in MS Office Suite with strong hands-on experience
</div>

Assistant Manager - HR

Curefit

<div>
 
 Curefit Healthcare Pvt Ltd, founded in 2016, is India&rsquo;s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company&rsquo;s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.
 
 
 
 
 
 As a Sr Executive in our Contact Center Control Tower, you will be central to ensuring smooth and efficient operations. You'll be responsible for managing MIS, Workforce Management (WFM), and Real-Time Management (RTM) functions. Your key focus will be on monitoring real-time performance, analyzing data to identify trends and issues, deriving actionable insights, and driving course correction to optimize our sales and customer support teams.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 MIS &amp; Reporting: Develop and maintain key performance reports and dashboards. Ensure data accuracy for decision-making.
 </li>
 <li>
 Workforce Management (WFM): Oversee scheduling, forecasting, and capacity planning to meet operational needs.
 </li>
 <li>
 Real-Time Management (RTM): Monitor live contact center activity and agent performance. Identify and address immediate operational challenges.
 </li>
 <li>
 Real-Time Monitoring: Continuously track key metrics and agent adherence to schedules. Flag deviations and escalate as needed.
 </li>
 <li>
 Data Analysis &amp; Insights: Analyze performance data to identify trends, root causes of issues, and opportunities for improvement.
 </li>
 <li>
 Course Correction: Based on real-time observations and data analysis, recommend and implement immediate adjustments and long-term solutions to enhance efficiency and KPIs.
 </li>
 <li>
 Collaboration: Work closely with operations managers, team leaders, and other stakeholders to ensure alignment and effective strategy execution.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Proven experience (typically 3+ years) in contact center operations, directly involved in MIS, WFM, and/or RTM.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in data analysis tools (e.g., Excel, Google Sheets, and SQL is a plus) and contact center technology.
 </li>
 <li>
 Ability to interpret data, identify trends, and translate findings into actionable steps.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Understanding of key contact center metrics and KPIs.
 </li>
 <li>
 Ability to work effectively in a fast-paced, real-time environment.
 </li>
 </ul>
 
 
</div>

Data Analyst

Americor

<div>We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our team. The ideal candidate will be a strategic thinker with a deep understanding of contact center operations, forecasting, scheduling, and real-time management. This role is crucial for optimizing our workforce to meet service level agreements (SLAs), improve efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading complex analysis, providing strategic insights to leadership, and working harmoniously with the Workforce Operations Manager.<h4 class="jobSectionHeader">
JOB RESPONSIBILITIES</h4> 
Forecasting &amp; Planning:<ul><li>
Develop and maintain accurate long-term and short-term forecasts for contact volumes, handle times, and staffing requirements across multiple channels (e.g., phone, chat, email, social media).</li><li>
Analyze historical data, market trends, and business initiatives to predict future workload and staffing needs.</li><li>
Collaborate with operational leaders to align forecasts with business goals and operational strategies.</li></ul>
Scheduling &amp; Optimization:<ul><li>
Create and manage optimized schedules for a large workforce to ensure adequate coverage and adherence to service level targets.</li><li>
Utilize WFM software to schedule shifts, breaks, and training sessions efficiently.</li><li>
Conduct &quot;what-if&quot; analysis to evaluate the impact of different scheduling scenarios on key performance indicators (KPIs).</li></ul> 
Real-Time Management:<ul><li>
Monitor real-time performance of contact center agents and queues, identifying and addressing any deviations from the plan.</li><li>
Proactively manage intraday adjustments to staffing, including approving overtime or voluntary time off, to meet service level targets.</li><li>
Communicate effectively with contact center supervisors and managers to address immediate staffing needs and operational challenges.</li></ul> 
Analysis &amp; Reporting:<ul><li>
Generate and present detailed reports on key WFM metrics, including adherence, occupancy, service levels, and forecast accuracy.</li><li>
Conduct deep-dive analysis to identify root causes of performance issues and recommend actionable solutions.</li><li>
Translate complex data into clear, concise, and compelling insights for senior leadership and stakeholders.</li></ul>
Strategic &amp; Leadership Duties:<ul><li>
Serve as a subject matter expert for all WFM-related inquiries and initiatives.</li><li>
Lead or participate in cross-functional projects aimed at improving operational efficiency and optimizing WFM processes.</li><li>
Mentor and provide guidance to junior WFM analysts, fostering their professional growth and development.</li><li>
Stay abreast of industry best practices, new technologies, and WFM trends to continuously improve our capabilities.</li></ul><h4 class="jobSectionHeader">
REQUIREMENTS</h4><ul><li>
Demonstrated expertise in forecasting, scheduling, and real-time management principles.</li><li>
Advanced proficiency with WFM software suites, preferably Calabrio</li><li>
Exceptional analytical and problem-solving skills, with the ability to work with large datasets.</li><li>
Advanced skills in Microsoft Excel (e.g., pivot tables, VLOOKUP, complex formulas).</li><li>
Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.</li><li>
Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.</li><li>
Must reside in the US and have authorization to work in the United States as specified by the USCIS Form I-9</li></ul><h4 class="jobSectionHeader">
EDUCATION &amp; EXPERIENCE</h4><ul><li>
Bachelor&rsquo;s degree preferred, but not required.</li><li>
Minimum 5-7 years of experience in Workforce Management within a high-volume contact center environment.</li><li>
Experience with business intelligence tools (e.g., Tableau, Power BI).</li><li>
Experience with multi-channel and/or global contact center operations.</li><li>
Experience with Five9 Call Center or other automated dialer software preferred.</li><li>
Certification in a relevant field (e.g., Six Sigma, Lean) preferred.</li><li>
Knowledge of SQL or other database query languages is a plus.</li></ul> 
Compensation: $85,000-$100,000 annually, depending on experience. 
Work Location: Remote 
This job description does not include every duty or responsibility. This is just a general description and is subject to change at the supervisor's discretion.
This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions.
Americor is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 
#LI-JR1
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Principal Workforce Management Analyst

<div>
 
 
 Key Skills Required: -
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of BPO talent landscape and workforce challenges.
 </li>
 <li>
 Expertise in talent management, engagement frameworks, and performance management.
 </li>
 <li>
 Data Driven approach with strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent stakeholder management and influencing skills.
 </li>
 <li>
 Ability to manage multiple priorities in as fast paced environment.
 </li>
 </ul>
</div>

Human Resources Business Partner

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