workforce management specialist

Hays Specialist Recruitment Limited

Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)Contract Details: <ul> <li>Duration: 4 weeks initially</li><li>Location: 2 days a week on site - Bristol or Swansea</li><li>IR35: Out of scope of IR35</li></ul> We're seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.Key Requirements: <ul> <li>Proven experience deploying NICE WFM in AWS Connect</li><li>Strong grasp of workforce planning, real-time adherence, and performance analytics</li><li>Ability to advise on WFM strategy and drive operational excellence</li></ul> What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

NICE Specialist

Btech

<div>Job Summary
The WFM Specialist is responsible for forecasting, scheduling, and real-time monitoring of workforce resources to ensure optimal staffing levels and service delivery. This role supports operational efficiency by analyzing trends, managing schedules, and collaborating with cross-functional teams to meet performance targets.
Key Responsibilities Forecasting &amp; Planning<ul>
<li>
Analyze historical data and trends to create accurate short- and long-term forecasts for call volumes, staffing needs, and workload.</li>
<li>Collaborate with operations and HR to plan headcount requirements based on business needs and seasonal fluctuations.</li>
</ul>
Scheduling &amp; Optimization<ul>
<li>
Develop and maintain agent schedules to ensure adequate coverage across shifts and channels.</li>
<li>Optimize shift patterns and breaks to balance service levels, productivity, and employee satisfaction.</li>
<li>Coordinate time-off requests, shift swaps, and schedule changes in alignment with business rules.</li>
</ul>
Real-Time Monitoring<ul>
<li>
Monitor intraday performance and staffing levels to identify gaps or overages.</li>
<li>Adjust schedules and reallocate resources in real time to maintain service level agreements (SLAs).</li>
<li>Communicate with team leaders and supervisors to resolve attendance or adherence issues.</li>
</ul>
Reporting &amp; Analysis<ul>
<li>
Generate daily, weekly, and monthly reports on staffing, adherence, occupancy, and performance metrics.</li>
<li>Provide actionable insights to improve forecasting accuracy and operational efficiency.</li>
<li>Support post-mortem analysis of staffing-related issues and recommend improvements.</li>
</ul>
Collaboration &amp; Support<ul>
<li>
Work closely with HR, Training, and Operations to support hiring, onboarding, and ramp-up planning.</li>
<li>Participate in WFM system updates, testing, and process improvements.</li>
<li>Train new team members on WFM tools and procedures as needed.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in any field</li>
<li>&#65279;&#65279;1+ years of experience in WFM within a call center</li>
<li>&#65279;&#65279;Analytical thinker with attention to detail</li>
<li>&#65279;&#65279;Excellent communication and coordination skills</li>
</ul>
Benefits<ul>
<li>
Bonus for top achievers up to 3k</li>
<li>Referral program up to 2k</li>
<li>Social and Medical insurance</li>
<li>annual bonus</li>
</ul>
Why Work With Us?<ul>
<li>
&#65279;&#65279;Join a fast-growing, tech-driven company</li>
<li>&#65279;&#65279;Work in a flexible and innovative environment</li>
<li>&#65279;&#65279;Opportunities for growth in workforce operations Requirements:</li></ul></div>

Workforce Planning & Real-Time Specialist

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
This role is responsible for optimizing resource allocation, analyzing historical data to identify trends, and implementing process improvements to enhance efficiency. Additionally, the Assistant Workforce Manager oversees staffing recommendations, supports budget management, and proactively addresses workforce challenges to maintain service level targets. By fostering collaboration across teams, this role plays a crucial part in driving operational excellence and continuous improvement.<ul><li> 
Oversee workforce operations, including forecasting, scheduling, and real-time management, ensuring alignment with business objectives.</li><li>
Review and approve staffing strategies for both in-house and outsourced teams to optimize resource allocation.</li><li>
Track and report on historical data to identify staffing and cost-efficiency improvement opportunities.</li><li>
Work closely with WFM supervisors to ensure accurate scheduling and necessary staffing adjustments to meet business objectives.</li><li>
Analyze cost efficiency and staffing patterns to support long-term strategic planning.</li><li>
Manage relationships with BPO partners, ensuring SLA compliance and operational excellence.</li><li>
Assist in developing contingency plans to address staffing shortages or unexpected workload fluctuations.</li><li>
Act as a key point of contact for real-time issues and escalate concerns as needed.</li><li>
Develop and implement process improvements to optimize real-time management.</li><li>
Provide leadership support to the WFM team, ensuring smooth day-to-day operations and adherence to service-level targets.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Business Administration, Operations Management, or any other related field</li><li>
Strong understanding of workforce management principles (forecasting, scheduling, real-time management).</li><li>
Ability to work with both in-house and outsourced teams and support budget tracking.</li><li>
Excellent analytical thinking to assess staffing needs and make data-driven recommendations.</li><li>
Leadership skills with the ability to mentor and support WFM supervisors.</li><li>
Strong problem-solving abilities to manage real-time challenges and create recovery plans.</li><li>
Solid communication skills for cross-functional collaboration and reporting.</li></ul></div>

Assistant Manager WFM & RTM

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
In this role, you will represent the Workforce Management (WFM) team during migration for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. 
You will maintain and execute on the Enterprise Workforce Organization's (EWO) vision of &quot;Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape.&quot;. 
Primary Responsibilities:<ul><li>
Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers</li><li>
Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team</li><li>
Partner with call routing to test and ensure future state is working as designed</li><li>
Partner to ensure the NOC/OCC have the ability to allocate call volumes</li><li>
Represent and be the liaison for the project team on behalf of WFM</li><li>
Utilize call center tools to provide recommendations for future state</li><li>
Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met</li><li>
Gain an understanding of the technical and business solutions being offered and present them to leadership</li><li>
Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect</li><li>
Share feedback from WFM back to the project team</li><li>
Drive innovation and process improvement within Workforce Management</li><li>
Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business</li><li>
Complete other duties as assigned for OMNI or WFM as assigned</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul>
Required Qualifications:<ul><li>
Experience with call routing, IVRs, PBXs, ACDs, Amazon Connect, Genesys or CXone, CMS modifications and vendor scripting</li><li>
Proven experience in Workforce Management (WFM) within a contact center environment, with a focus on process improvement, workflow optimization, benchmarking, and evaluation methodologies</li><li>
Experience working with and influencing cross-functional teams to drive alignment and achieve business objectives.</li><li>
Solid understanding of operational and procedural aspects of call center management, backed by several years of hands-on experience.</li><li>
Demonstrated ability to collaborate effectively within a team-oriented environment</li></ul> 
Preferred Qualifications:<ul><li>
Experience with call routing, IVRs, PBXs, ACDs, Amazon Connect, Genesys or CXone, CMS modifications and vendor scripting 
Project Management</li><li>
Tableau or reporting creation</li><li>
Experience with workforce planning concepts</li><li>
Experience with call center capacity planning and staffing models</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
#njp</div>

Workforce Planning Senior Analyst or Lead

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
Join the Workforce Planning team at SG28, leading strategic workflow and demand operations for the Technology organization in India. 
The team focuses on strategically managing billing workflows-translating Finance inputs into actionable processes, executing corrections in TheWorkforceHub (TWH), ensuring system stability, and establishing clear ownership and SLAs to drive operational excellence. 
You'll collaborate with Finance to finalize monthly billing rates and headcount billing, manage TWH system administration, and align demand planning with real estate strategy. This role involves close engagement with Finance teams, business leaders, and real estate stakeholders across India and the US to ensure seamless execution. 
You'll gain exposure to enterprise platforms like TWH and lead testing and development cycles for tool enhancements. With a solid emphasis on process innovation and cross-functional collaboration, this position is ideal for someone eager to drive operational efficiency and digital transformation. 
Primary Responsibilities:<ul><li>
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks</li><li>
Evaluate emerging trends to drive continuous improvement and strategic innovation</li><li>
Lead the India and PHL Billing Process by coordinating with India &amp; US Finance, and Business teams to streamline workflows and process mapping</li><li>
Oversee demand management for India and PHL, including location strategy alignment and demand approval guidelines in partnership with Real Estate</li><li>
Strengthen and standardize the demand validation process to reduce pushbacks and improve requisition accuracy</li><li>
Manage workforce tool, TheWorkforceHub (TWH) System Administration, including finalizing development requirements, leading UAT, and providing sign-off on releases</li><li>
Supervise team members supporting billing operations, demand approvals, and system issue tracking</li><li>
Monitor and guide the TWH mailbox and issue tracker to ensure timely resolution and system stability</li><li>
Collaborate with internal and external stakeholders to drive continuous improvement across billing and demand processes</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul>
Required Qualifications:<ul><li>
10+ years of experience in workforce planning, finance operations, or system administration</li><li>
Proven track record of managing cross-functional teams and driving process improvements</li><li>
Experience coordinating with finance and business stakeholders to implement billing workflows</li><li>
Solid understanding of demand planning and real estate strategy alignment</li><li>
Hands-on experience with system development cycles, including UAT and issue resolution</li><li>
Ability to manage and mentor junior team members across operational and technical functions</li><li>
Excellent communication and stakeholder management skills</li></ul> 
Preferred Qualifications:<ul><li>
Experience in managing requisition approval workflows and demand clean-up processes</li><li>
Experience of managing issue tracking and mailbox monitoring for system support</li><li>
Familiarity with TWH or similar workforce management systems</li><li>
Exposure to enterprise billing systems and GL mapping</li><li>
Understanding of real estate footprint planning and location strategy</li><li>
Comfort working in a fast-paced, matrixed environment</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</div>

Manager Workforce Planning - Tech Billing, TWH and Demand Management

Tencent

<div>
 
 
 
 About Tencent
 
 
 
 
 Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork &amp; creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.
 
 
 
 
 
 We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a start-up with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 As we build the Tencent HR Outsourcing Hub into a strategic talent centre, we are looking for a highly detail-oriented and data-driven HR Specialist who can not only manage operational excellence but also tell stories through data to drive insights and improvements.
 
 
 
 
 
 We are looking for an HR Specialist based in Egypt to manage the day-to-day HR operations and recruitment of Tencent&rsquo;s outsourced workforce. This role serves as the main HR contact for outsourced employees and vendors, ensuring smooth coordination, legal compliance, and alignment with Tencent&rsquo;s standards. The specialist will also oversee the full lifecycle of outsourced staff and contractors, working closely with business leaders and the Country HR Manager to deliver scalable, compliant, and high-impact HR solutions in a fast-paced environment.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 Outsourced Workforce &amp; Vendor Management
 
 
 <ul>
 <li>
 Act as the HR focal point for all matters related to outsourced employees and contractors in Egypt.
 </li>
 <li>
 Partner with outsourcing vendors to ensure operational efficiency, compliance with Egyptian labour regulations and the business&rsquo;s expectations.
 </li>
 <li>
 Perform the full spectrum of Talent Acquisition responsibilities, including self-sourcing candidates, conducting interviews, and efficiently managing vendor-submitted profiles to ensure timely and high-quality hiring outcomes.
 </li>
 <li>
 Oversee entire life cycle process (onboarding,offboarding and everything in between), and contract renewals, to ensure a positive and compliant experience.
 </li>
 <li>
 Coordinate invoicing, payment validation, and contract documentation with internal and external stakeholders.
 </li>
 <li>
 Track and evaluate vendor performance through structured KPIs, including hiring speed, attrition rates, compliance adherence, and service quality.
 </li>
 </ul>
 
 
 
 
 
 Day-to-Day HR Operations
 
 
 <ul>
 <li>
 Provide daily HR support to outsourced employees, including addressing HR inquiries, benefits administration, and employee relations issues.
 </li>
 <li>
 Main focal
 </li>
 <li>
 Facilitate communication between outsourced staff, vendors, and Tencent managers.
 </li>
 <li>
 Support grievance handling and disciplinary actions in line with local labour law and company policy.
 </li>
 </ul>
 
 
 
 
 
 Performance &amp; Workforce Insights
 
 
 <ul>
 <li>
 Drive the execution of performance evaluation processes for outsourced staff.
 </li>
 <li>
 Partner with vendors and internal managers to identify gaps, support coaching, and recommend performance interventions.
 </li>
 <li>
 Design and generate HR dashboards and reporting, turning data into actionable insights that support decision-making.
 </li>
 <li>
 Track key workforce metrics (e.g., attrition, productivity, satisfaction) and visualize trends for senior management.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Generate and submit regular reports on headcount, attrition, and other workforce metrics to country HR, and management teams
 </li>
 <li>
 Ensure full compliance with Egyptian labour laws, Tencent&rsquo;s internal policies, and audit requirements.
 </li>
 <li>
 Support internal and external audits, and maintain accurate documentation for workforce governance.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with at least 3 years of HR experience, preferably with exposure to outsourced workforce or vendor management in Egypt.
 </li>
 <li>
 Strong written and verbal proficiency in English and Arabic, Mandarin is a plus
 </li>
 <li>
 Solid knowledge of Egyptian labour laws and HR compliance requirements
 </li>
 <li>
 Demonstrated experience in HR operations, including data reporting/analytics, payroll, or talent acquisition.
 </li>
 <li>
 Recruitment or resourcing background is an added advantage, especially in managing vendor-led hiring processes.
 </li>
 <li>
 Strong attention to detail, particularly in tracking vendor SLAs and workforce data accuracy.
 </li>
 <li>
 Experience with vendor KPI tracking and performance management frameworks.
 </li>
 <li>
 Effective problem solver with strong process thinking and solution-oriented mindset.
 </li>
 <li>
 Excellent stakeholder management and communication skills &mdash; builds trust and works collaboratively across cultures and time zones.
 </li>
 <li>
 Comfortable in fast-paced, ambiguous environments; able to prioritize and deliver with quality.
 </li>
 <li>
 Contract Type: 1-year contract (renewable based on performance and business needs).
 </li>
 </ul>
 
 
 
 
 
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Be part of a core team shaping Tencent&rsquo;s growing regional HR operations hub.
 </li>
 <li>
 Drive meaningful impact through workforce innovation and data storytelling. Make a direct impact on workforce management and operational excellence in Egypt
 </li>
 <li>
 Experience an inclusive, people-centric work environment with regional and global exposure.
 </li>
 </ul>
</div>

HR & Recruitment Specialist (3rd Party Contract - 1 Year Renewable)

State of Georgia - Transportation, Georgia Department of - GDOT

<div><div>Additional Information
</div><ul><li>Agency Logo:</li>
<li>Requisition ID: HUM028L</li>
<li>Number of Openings: 1</li>
<li>Advertised Salary: $55,825.44 (K)</li>
<li>Shift: Day Job</li></ul></div>
 <div>HRP021 &ndash; HR Specialist 2, PG: K
&ldquo;Workforce Planning Specialist&rdquo;
Job Salary $55,825.44
Job Summary: Under general supervision, provides analysis, research and technical expertise in a specific area of personnel within an organization. Assists with projects that have a significant impact to the agency.
POSITION SPECIFIC DUTIES: The Workforce Planning Specialist supports strategic workforce initiatives by collecting, analyzing, and reporting workforce data to inform staffing decisions, talent development, and organizational readiness. This role assists in the execution of workforce planning strategies, including data modeling, succession planning support, and workforce assessments aligned with GDOT&rsquo;s operational and strategic goals.
Key Responsibilities:<ul><li> Collect and analyze workforce data including staffing levels, turnover, retirement eligibility, skill gaps, and headcount trends.</li><li> Assist in developing forecasting models to predict workforce supply and demand across GDOT divisions.</li><li> Collaborate with HR and departmental staff to gather input for workforce planning assessments.</li><li> Maintain workforce dashboards and reports to track key metrics and progress against strategic plans.</li><li> Support the development and implementation of succession planning tools and career path frameworks.</li><li> Assist in identifying critical roles and competencies needed to meet current and future GDOT needs.</li><li> Help coordinate workforce planning meetings, documentation, and follow-ups with internal stakeholders.</li><li> Contribute to organizational studies focused on staffing structures, span of control, and workload alignment.</li><li> Conduct research on best practices in workforce planning and recommend process improvements.</li></ul> 
MINIMUM QUALIFICATIONS
The selected candidate must meet the advertised minimum qualifications to include State Entry Qualifications as well as Agency Specific Minimum Qualifications.<div> 
STATE ENTRY QUALIFICATIONS:</div><ul><li> High School diploma/GED and two (2) years of job-related experience in Human Resources.</li><li> OR One (1) year of experience required at the lower-level HR Spec 1 (HRP020) or position equivalent.</li></ul>
NOTE: An equivalent combination of knowledge, education, job or intern experience, training or certifications that provided the necessary knowledge and skills to successfully perform the job at the level listed may be substituted on a year over year.<div>
</div><div>AGENCY SPECIFIC QUALIFICATIONS:</div><ul><li> Bachelor&rsquo;s degree in Human Resources, Business Administration, Public Administration, Analytics, or related field.</li><li> Two years of experience in workforce planning, HR analytics, or a related HR advanced/professional support function</li><li> Strong proficiency in Microsoft Excel and data visualization tools such as Power BI or Tableau.</li><li> Familiarity with HRIS systems and workforce data management practices.</li><li> Analytical mindset with attention to detail and accuracy in reporting.</li><li> Strong organizational, communication, and time management skills.</li><li> Excellent communication and interpersonal skills with experience successfully building relationships with peers to be viewed as a trusted resource for advice and guidance.</li><li> Ability to make sound and well-informed decisions with strong analytical problem solving and critical thinking skills.</li><li> Excellent facilitation skills and experience making presentations.</li><li> Ability to act objectively while coaching employees and leaders through issues that are complex, difficult, or sensitive in nature.</li><li> Excellent customer service skills with the diplomacy and professionalism to effectively respond and resolve internal and external customer needs.</li><li> Presents a professional image at all times.</li></ul><div></div><div> 
AGENCY PREFERRED QUALIFICATIONS:</div><ul><li> Three or more years of experience in workforce planning, HR analytics, or a related HR support function in public sector or transportation experience preferred.</li><li> Possession of World at Work-CCP Certification or SHRM CP certification</li><li> Proficient in project management from idea to implementation through evaluation.</li><li> Knowledge of PeopleSoft HRMS, Workday, or similar employee management software.</li><li> Ability to adapt to changing priorities in a goal based and/or deadline driven work environment.</li></ul>
IMPORTANT INFORMATION FOR ALL GDOT JOBS
The interview is just one part of the overall selection process and is not the only criteria used to make the final selection. In addition to the interview, the final selection is based on the applicant&rsquo;s work history and performance (documented in HR and/or Office files), PeopleSoft/employee status (i.e. rehire code), employee performance reviews, personnel file review (HR &amp; Office Files), criminal background check, employment reference checks (including references and commendations from Managers and other relevant documentation) and, for supervisory positions, demonstrated leadership skills based on past and current work history will be considered.
Good Employment Standing:
In accordance with the Interview and Selection Process (ISP), an applicant must have no active disciplinary actions to be in good employment standing. Actions that may disqualify an applicant include letters of reprimand (active for 12 months after issuance date); suspension without pay or disciplinary demotion (active for 12 months from the effective date); Performance Improvement Plans (PIP) and Leave Restriction Plans (active until 12 months after the date of conclusion). In addition, an employee must have an overall e-Performance rating score of three (3) or higher on their most current evaluation. Please note that Memorandums of Concern are not considered disqualifying factors. Human Resources may remove any employee from consideration for selection who is pending a disciplinary action; however, if the action is resolved in the employee&rsquo;s favor, he or she will be allowed to compete.
THIS IS AN INTERNAL AND EXTERNAL JOB ANNOUNCEMENT.
THIS IS AN UNCLASSIFIED POSITION.
THE SELECTED APPLICANT FOR THE POSITION WILL BE SUBJECT TO A REFERENCE CHECK AND CRIMINAL BACKGROUND CHECK, WHERE APPLICABLE.
PLEASE INCLUDE ALL RELEVANT JOB INFORMATION ON THE APPLICATION FOR
CONSIDERATION. ALL APPLICATIONS WILL BE PRESCREENED.
UPON PROMOTION, THE SELECTED CANDIDATE WILL RECEIVE 10% or THE GDOT JOB SPECIFIC MINIMUM SALARY, WHICHEVER IS GREATER.
GDOT IS AN EQUAL OPPORTUNITY EMPLOYER
<div>High school diploma/GED and two (2) years of job-related experience in human resources; or one (1) year of experience required at the lower level HR Spec 1 (HRP020) or position equivalent. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.</div></div>

Human Resources - HRP021, HR Spec 2 (pay grade K) "Workforce Planning Specialist" - Atlanta, GA

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