workforce manager

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 GWS Senior Program Manager &ndash; Team Lead
 
 
 
 The McDonald&rsquo;s Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald&rsquo;s customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner &amp; world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function.
 
 
 
 
 
 As
 
 GWS Senior Program Manager &ndash; Team Lead
 
 you are responsible for leading the overall strategy, governance, and execution of a scalable and compliant contingent labor program. This includes oversight of all processes, policies, systems, vendors, and internal stakeholders involved in the onboarding, access management, and offboarding of both temporary labor and access-only contractors. This role serves as the internal business owner for all contingent workforce activity and is critical in shaping a secure, efficient, and globally aligned program.
 
 
 The environment can be fast paced and requires someone who is flexible, biased for action, detail oriented, and comfortable tracking and diving deep through many threads of work. Key customers and stakeholders include McDonald's Department Leaders, Indirect Sourcing &amp; Procurement (IS&amp;P), Legal, Finance, Global Technology, Internal Audit and external partners.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead strategic program oversight. Own the full lifecycle of the contingent workforce program, including temporary labor and access-only contractors, with accountability for service delivery, program adoption, risk mitigation, and overall performance.
 </li>
 <li>
 Lead the Global Workforce Solutions team (6-7 direct reports) through strong people leadership principles. Manage, mentor, and develop a cross-functional team. Create a collaborative culture of accountability, growth and service excellence.
 </li>
 <li>
 Develop and govern program policies &amp; processes. Design, implement, and continuously improve end-to-end processes for requisition intake, onboarding, access provisioning, offboarding, contractor data governance, and compliance.
 </li>
 <li>
 Own the VMS provider relationship and platform strategy. Acts as business owners and primary liaison with the VMS provider, overseeing roadmap planning, system enhancements, issue resolution and partnership performance. Ensure the VMS platform aligns with program goals and evolves with business needs.
 </li>
 <li>
 Own and manage contingent workforce approved staffing vendors relationships. Define and manage SLAs, KPIs, and quarterly business reviews.
 </li>
 <li>
 Oversee all contingent labor-related contracts. Lead renewals, pricing negotiations, and risk reviews in partnership with Legal and IS&amp;P.
 </li>
 <li>
 Act as primary business liaison and internal advisor for contingent workforce. Serve as the trusted point of contact for McDonald's Department Leaders, IS&amp;P, Legal, Global Technology, Internal Audit and Global People on all matters related to contingent workforce strategy and execution.
 </li>
 <li>
 Drive program reporting and optimization. Monitor spend, contractor population trends, access metrics, and lifecycle compliance. Use insights to drive improvements.
 </li>
 <li>
 Follow industry trends through associations and regularly benchmarking with peer organizations and evaluating external trend information to proactively identify and develop initiatives that will ensure McDonald's is a leader in the effective utilization and compliance of their external workforce
 </li>
 <li>
 Continuous improvement of VMS, including configurations that ensure controls are executed properly, enhancements that optimize customer experience, and reporting mechanisms that provide relevant data.
 </li>
 <li>
 Support global program expansion in partnership with IS&amp;P. Lead the expansion of the contingent workforce model internationally, ensuring governance and compliance across regions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 11+ years of experience in contingent workforce management, vendor management, HR operations, or procurement.
 </li>
 <li>
 Track record of building team collaborative and high-performing team culture. Experience in managing teams through change.
 </li>
 <li>
 Proven expertise in stakeholder engagement and cross-functional alignment across HR, Legal, IT, and Procurement.
 </li>
 <li>
 Deep knowledge of contingent workforce best practices, contractor classifications, onboarding workflows, and compliance.
 </li>
 <li>
 Strong functional and technical expertise in VMS platforms, with hands on experience in configuration, workflow design and optimization to align program goals.
 </li>
 <li>
 Strong background in contract negotiation, vendor oversight, and performance management.
 </li>
 <li>
 Demonstrated ability to build scalable processes and drive continuous improvement initiatives.
 </li>
 <li>
 Experience with VMS platforms (e.g., Fieldglass, Beeline) and integration with HR/IT systems.
 </li>
 <li>
 Excellent communication and influencing skills, capable of interacting with executive leadership.
 </li>
 </ul>
</div>

Senior Manager, Global Workforce Solutions [T500-19991]

SALASAR TECHNO ENGINEERING PVT. LTD

Job Description &ndash; HR ExecutivePosition: HR ExecutiveDepartment: Human ResourcesLocation: Hapur Jindal NagarReporting To: HR Manager / Plant Head1. Job PurposeTo effectively handle Time Office activities, employee onboarding, contractor workforce administration, and ensure smooth HR operations in compliance with statutory requirements.2. Key ResponsibilitiesA. Time Office Management<ul><li>Maintain daily attendance, biometric records, muster roll, and shift schedules.</li><li>Ensure correct data entry for late coming, early going, absenteeism, weekly offs, and leave records.</li><li>Prepare monthly attendance summary for payroll processing.</li><li>Coordinate for overtime (OT) approvals and ensure proper documentation.</li><li>Monitor canteen records, gate pass reports, and visitor entry.</li></ul>B. Employee Joining Formalities<ul><li>Conduct pre-joining documentation and verification.</li><li>Issue offer letters, appointment letters, and collect required documents (ID proof, address proof, qualification certificates, etc.).</li><li>Conduct employee induction: company policies, safety rules, HR orientation.</li><li>Create employee files and update HRMS.</li><li>Complete PF &amp; ESIC registration for new joinees.</li><li>Ensure smooth onboarding experience for new employees.</li></ul>C. Contractor Workforce Management<ul><li>Handle contractor employees&rsquo; joining formalities and maintain their personal/ statutory documents.</li><li>Prepare and maintain contractor attendance and support monthly billing process.</li><li>Coordinate ESIC/PF compliance for contract labor.</li><li>Maintain shop-wise contractor list and manpower strength.</li><li>Ensure compliance with CLRA Act and support audit-related documentation.</li></ul>D. Statutory Compliance &amp; Documentation<ul><li>Maintain records of PF, ESIC, bonus, leave, and other statutory registers.</li><li>Assist during labour audits, factory inspections, and statutory filings.</li><li>Maintain employee and contractor records in soft and hard copy.</li></ul>E. HR Operations &amp; General Administration<ul><li>Support in training coordination and induction programs.</li><li>Handle uniform measurement, issue &amp; record maintenance.</li><li>Assist in grievance management and communication between employee&ndash;management.</li><li>Co-ordinate canteen, transport, housekeeping, and security-related HR tasks.</li><li>Support HODs in any emergency or administrative requirement.</li></ul>3. Required Skills &amp; Competencies<ul><li>Good knowledge of Time Office &amp; attendance systems.</li><li>Understanding of labour laws (PF, ESIC, CLRA, Factories Act).</li><li>Strong communication and interpersonal skills.</li><li>Good MS Excel and documentation skills.</li><li>Ability to handle pressure and maintain confidentiality.</li></ul>4. Qualification &amp; Experience<ul><li>Graduate / MBA in HR or equivalent.</li><li>1&ndash;5 years experience in HR Operations / Time Office / Contractor management (preferred).</li></ul>Job Type: PermanentPay: ₹20,000.00 - ₹30,000.00 per monthWork Location: In person

HR Executive

<div>
 
 We&rsquo;re Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 
 
 
 2&ndash;5 years in contact centers, shared services, or related industries supporting international markets.
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 
 
 
 
 *Soft Skills
 
 
 
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 *How to Apply:
 
 
 You can apply here and also you can share your CV: mahiiemuhammed@gmail.com
 
 
 
 
 
 Kindly mention
 
 WFM Scheduling Analyst
 
 in the email subject to help us reach your application faster and ease the screening process.
 
</div>

Workforce Specialist

Hays Specialist Recruitment Limited

Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)Contract Details: <ul> <li>Duration: 4 weeks initially</li><li>Location: 2 days a week on site - Bristol or Swansea</li><li>IR35: Out of scope of IR35</li></ul> We're seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.Key Requirements: <ul> <li>Proven experience deploying NICE WFM in AWS Connect</li><li>Strong grasp of workforce planning, real-time adherence, and performance analytics</li><li>Ability to advise on WFM strategy and drive operational excellence</li></ul> What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

NICE Specialist

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 This role will be based in Bengaluru, Karnataka.
 
 
 Support Strategy, Planning &amp; Operations (SPO) team moves fast to set direction for LinkedIn&rsquo;s Member &amp; Customer Support, solve toughest cross-functional problems, and deliver world-class customer experience. We are looking for a Senior Associate of Planning, who will support annual budget planning, forecasting &amp; workforce management, providing insights and recommendations to drive LinkedIn Global Support Operation&rsquo;s financial performance and strategic decisions.
 
 
 This role will require applying structured thinking to critical business questions, running deep analyses, generating insights, and developing meaningful recommendations to identify operational efficiencies and enable scale in our support operations. The ideal candidate will have strong communications skills, and be comfortable interacting with key cross-functional partners, including from Member &amp; Customer Support, Product Operations, Business Operations, Finance and other Ops teams.
 
 
 We're seeking a self-starter and independent thinker, who can thrive in a challenging &amp; fast-paced environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Drive efforts in forecasting support staffing requirements based on business trends, seasonal demand, historical data, and key performance indicators (KPIs).
 </li>
 <li>
 Support short-term strategic planning efforts across various channels (email, phone, chat, etc.) to forecast contact volume, agent handle time and other relevant metrics.
 </li>
 <li>
 Analyze large datasets to generate insights into workforce trends, staffing gaps, and operational performance to provide recommendations to enable decision making. Use performance data and analysis to identify areas for improvement.
 </li>
 <li>
 Identify and drive opportunities for automation, and streamline planning processes &amp; workflows where possible.
 </li>
 <li>
 Develop analytical frameworks to support LinkedIn&rsquo;s growth via new product launches, pilots or support offerings.
 </li>
 <li>
 Provide regular reports and presentations to leadership on key operational metrics, workforce plans &amp; changes and strategic recommendations.
 </li>
 <li>
 Document standard procedures, ensuring clarity and consistency in operations.
 </li>
 <li>
 Build strong and trusting relationships with key business partners &amp; stakeholders.
 </li>
 <li>
 Work collaboratively and cross-functionally to ensure alignment on business objectives.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Economics, Business, Operations, Data Science or other quantitative fields
 </li>
 <li>
 3+ years of work experience in strategic planning, workforce management, consulting, business operations, or a related field
 </li>
 <li>
 Experience with Excel and data analysis / data modeling
 
 
 
 </li>
 </ul>
 
 Preferred Requirements:
 
 
 
 <ul>
 <li>
 MBA or Masters in related field
 </li>
 <li>
 Experience developing, analyzing, and communicating complex analytical information clearly and effectively to senior management
 </li>
 <li>
 Experience in SQL and data visualization (Tableau, Power BI)
 </li>
 <li>
 Familiarity with AI-driven predictive analytics, planning or workforce mangement tools
 </li>
 <li>
 Familiarity with customer support key performance metrics, planning models, forecasting techniques, and process optimization methodologies
 
 
 
 </li>
 </ul>
 Suggested Skills
 
 
 <ul>
 <li>
 Up to date with industry trends and changes in WFM
 </li>
 <li>
 Clear ability to communicate outcomes and flag risks
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Senior Associate, Support Operations Planning

CFIPL

Managing workforce, Maintaing Stock, Vehical loading unloding supervisor, book mantain, computer knowledgeContact No:- 9811304344For whatsapp:- 9310129516Job Types: Full-time, Permanent, FresherPay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Food provided</li><li>Internet reimbursement</li><li>Paid sick time</li></ul>Education:<ul><li>Secondary(10th Pass) (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>Work Location: In person

Warehouse and Logistics Manager

Amazon

<div>
 
 Description
 
 
 
 At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
 
 
 Workforce Staffing (WFS), a division of Worldwide Operations People, Product &amp; Tech, manages Amazon&rsquo;s Tier 1 talent (Front-line associates) supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in delivery and logistics. This encompasses market analytics, candidate attraction and communication, strategic sourcing, staffing execution at scale, and vendor management. These processes enable our business partners to meet customer expectations by matching talent supply with demand.
 
 
 The Staffing Coordinators play a key role in partnering with our staffing agencies for hiring field associates. This role holders&rsquo; interface with business, partner teams and staffing agencies to ensure hiring of right talent on time. Staffing Coordinators are responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, the role holder will support staffing project initiatives, daily assignments, and general task completion. The responsibilities of the role holders include (but not limited to) demand planning, oversight end-end hiring process, staff agencies readiness and training, onboarding process and orientation. The role holder will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience, and onboarding process improvement. We roll up our sleeves, work hard, have fun, and make history!
 
 
 Key job responsibilities
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Utilize relevant channels to source candidates. Manage internal talent pipeline as well as 3P staffing agencies pipeline, ensuring candidates meet hiring bar prior to onboarding.
 </li>
 <li>
 Execute and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time.
 </li>
 <li>
 Guide staffing vendors &amp; applicants through the hiring process in accordance with Amazon&rsquo;s policies and procedures.
 </li>
 <li>
 Support auditing compliances to define staffing processes including quality of new hires/ re-hire/ early attrition &amp; candidate experience.
 </li>
 <li>
 Develop &amp; maintain effective communication process to ensure smooth &amp; efficient flow of information amongst the key stakeholders.
 </li>
 <li>
 Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area.
 </li>
 <li>
 Staffing Coordinators are required to work a flexible schedule.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent qualification with 2+ years of experience.
 </li>
 <li>
 Communication (written &amp; verbal), interpersonal and analytical skills.
 </li>
 <li>
 Experience in building and driving talent sourcing initiatives.
 </li>
 <li>
 Experience in working autonomously or in a remotely managed environment.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in MS-Office specially excel is essential (advanced formulas/ pivot reporting &amp; integrating excel with other tools).
 </li>
 <li>
 Previous recruitment experience coordinating with agencies and/or direct hire sourcing models in a high-volume environment
 </li>
 <li>
 You have the ability to execute a recruiting strategy, including: employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of human resources experience
 </li>
 <li>
 Knowledge of Microsoft Office products and applications (especially Excel)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office including Outlook, Word, and Excel
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Maharashtra - C32
 
 
 Job ID: A3097821
</div>

Workforce Staffing Coordinator, WFS

Search 10000+ Workforce manager jobs near you this January. New roles added regularly across leading industries. Apply today.