workforce manager

Sagility

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas.
<p></p><div><div><div><div><div><div><div><p><b>Job title:</b></p>
</div></div></div></div></div></div></div>Assistant Manager-Scheduling
<p></p><div><div><div><div><div><div><div><p><b>Job Description:</b></p>
</div></div></div></div></div></div></div><p><b>Education: </b>Any Graduation or Diploma
</p><p></p><p><b>Experience: </b>7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.</p>
<p></p><p><b>Roles &amp; Responsibilities:
</b></p><ul><li><p>Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.</p>
</li><li><p>Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.</p>
</li><li><p>Perform statistical analyses and forecasting techniques and glean critical insights and trends.</p>
</li><li><p>Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.</p>
</li><li><p>Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.</p>
</li><li><p>Effectively manage internal &amp; external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.</p>
</li><li><p>Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.</p>
</li><li><p>Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.</p>
</li><li><p>Effectively coach and mentor the team of planners and schedulers within your span.</p>
</li><li><p>Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&amp;L.</p>
</li><li><p>Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.</p>
</li></ul><p></p><p><b>Skills</b>:</p>
<ul><li><p>Excellent communication skills, including ability to write concise technical docs and present ideas.</p>
</li><li><p>Excellent Analytical and Organizational skills</p>
</li><li><p>Ability to work with cross functional teams</p>
</li><li><p>Above average knowledge of Microsoft Excel</p><br>
</li></ul><p></p><div><div><div><div><div><div><div><p><b>Location:</b></p>
</div></div></div></div></div></div></div>HyderabadIndia</div></div>

Assistant Manager-Scheduling

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the end-to-end workforce management function for on-ground fulfillment teams
  </li>
  <li>
   Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement
  </li>
  <li>
   Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
  </li>
  <li>
   Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations
  </li>
  <li>
   Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals
  </li>
  <li>
   Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&amp;L
  </li>
  <li>
   Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
  </li>
  <li>
   Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes
  </li>
  <li>
   Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality
  </li>
  <li>
   Track and enforce picker attendance and uniform compliance (where applicable)
  </li>
  <li>
   Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners
  </li>
  <li>
   Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Workforce management (in store or regional scope)
  </li>
  <li>
   2-3 years experience in ecommerce, grocery or retail operations
  </li>
  <li>
   Experience in building internal &amp; external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics)
  </li>
  <li>
   Personable and empathic approach to ways of working
  </li>
  <li>
   Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners
  </li>
  <li>
   Able to negotiate terms &amp; navigate SLA that suit the overall business
  </li>
  <li>
   Confident in influencing external partners &amp; ensuring that business is sustained with adequate manpower
  </li>
 </ul>
</div>


Assistant Manager Workforce Operations

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><div><p><b>
Position Summary</b></p><p>
Provides strategic ownership of Claims workforce management by leveraging deep analytical expertise to forecast demand, develop capacity and staffing models, and optimize workforce utilization. Serves as the primary subject matter expert for Claims Workforce Management (WFM), partnering closely with senior leadership and cross‑functional stakeholders to support operational decision-making, performance outcomes, and scalability. Leads workforce planning initiatives, drives process improvements, and delivers actionable insights to ensure claims operations are staffed efficiently, consistently, and in alignment with business objectives.</p><p></p><ul><li><b><i>The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location</i></b></li></ul><p></p><p><b>
What you will do</b></p><ul><li><p>
Owns end-to-end workforce management for Claims operations, including forecasting, capacity planning, staffing models, and resource optimization across multiple work areas.</p></li><li><p>
Analyzes and interprets complex operational, volume, and productivity data to develop actionable workforce strategies that support claims performance, service levels, and financial targets.</p></li><li><p>
Develops demand forecasts and staffing models using historical data, trend analysis, and scenario modeling; provides insights and recommendations to senior leadership.</p></li><li><p>
Serves as the primary owner of staffing assumptions, workforce modeling, and capacity planning for Claims, ensuring alignment with operational strategy and business priorities.</p></li><li><p>
Leverages workforce management tools, statistical models, and analytics to evaluate demand variability, staffing risk, and operational scenarios.</p></li><li><p>
Partners closely with Claims leadership, Finance, HR, and Operational Excellence teams to align workforce strategies with hiring plans, training timelines, and productivity assumptions.</p></li><li><p>
Establishes and maintains standardized WFM processes, documentation, and governance to ensure consistency, accuracy, and transparency across Claims operations.</p></li><li><p>
Identifies opportunities for automation, process improvement, and efficiency initiatives to improve forecasting accuracy and workforce utilization.</p></li><li><p>
Monitors performance metrics and operational outcomes to proactively identify risks, gaps, and opportunities related to staffing and capacity.</p></li><li><p>
Provides guidance and subject matter expertise to leaders and stakeholders on workforce-related decisions, tradeoffs, and operational impacts.</p></li><li><p>
Owns ongoing monitoring of claims performance against performance guarantees and operational commitments; proactively identifies risk and drives workforce reprioritization or resource reallocation to protect SLA, compliance, and financial outcomes.</p></li><li><p>
Supports future scalability of the Claims WFM function, including the potential design and transition to a team-based model as business needs evolve.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
Minimum 7 years of experience in workforce management, operational analytics, or related roles within healthcare, insurance, or complex operational environments</p></li><li><p>
Demonstrated expertise in forecasting, capacity planning, and workforce modeling</p></li><li><p>
Strong analytical and problem-solving skills with the ability to translate data into executive-level insights and recommendations</p></li><li><p>
Proven ability to operate independently with a high level of ownership and accountability</p></li><li><p>
Strong communication skills and experience influencing leaders without direct authority</p></li><li><p>
Advanced proficiency with workforce management tools, reporting platforms, and data analysis techniques</p></li><li><p>
Experience partnering with senior leadership on staffing strategy and operational planning</p></li><li><p>
Experience designing or evolving workforce management operating models</p></li><li><p>
Strong business acumen with the ability to balance service, quality, cost, and compliance considerations</p></li></ul><p></p><p><b>
Education</b></p><ul><li><p>
Bachelor&rsquo;s degree preferred or equivalent combination of relevant experience, training, and professional development</p></li></ul></div><p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$67,900.00 - $199,144.00<p><br>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.</p><br>
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><br>
Additional details about available benefits are provided during the application process and on Benefits Moments.</p><br>
We anticipate the application window for this opening will close on: 07/12/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Senior Manager, Claims Workforce Management, Meritain TPA

Search 5673+ Workforce manager jobs near you this June. New roles added regularly across leading industries. Apply today.

5673 workforce manager jobs Near Me

Assistant Manager-Scheduling

Assistant Manager Workforce Operations

Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA