workforce manager

PSEG

<div></div><div>Date: May 4, 2026
Location: Newark, NJ, US, 07101
Company: PSEG
<div>Requisition: 83680
 
 
PSEG Company: Public Service Electric &amp; Gas Co.
 
 
Salary Range: $ 133,000 - $ 218,300
 
 
Work Location Category: Hybrid Fixed
 
 
We&rsquo;re one of the country&rsquo;s largest energy companies, with a vision of powering a future where people use energy more efficiently and it&rsquo;s safer and delivered more reliably than ever. We&rsquo;re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
 
Here, you&rsquo;ll have the stability and exciting opportunities that come with being a Fortune 500 company &mdash; along with a supportive, friendly work environment where your contributions are valued. 
We know life isn&rsquo;t one-size-fits-all, and neither is work. That&rsquo;s why we offer flexible work options depending on the role.
 
In support of this model, roles have been categorized into one of three work location categories:
 
1. Onsite &ndash; roles where employees are expected to be onsite daily.
 
2. Hybrid fixed &ndash; roles that are a mix of remote work and onsite work fixed days each week
 
3. Hybrid flexible &ndash; roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week). 
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you&rsquo;re looking for a place where you can build a meaningful career and help power and support our communities, we&rsquo;d love to welcome you to the team. 
PSEG is not offering visa sponsorship for this position. 
<div><div><div><h2 class="jobSectionHeader">Job Summary</h2>
</div><div>At this time, only current PSEG employees are being considered. 
It is essential that the Workforce Planning Manager for our customer contact center be able to manage customer satisfaction and service levels while working to reduce business costs and boost the efficiency of our employees. One of the main functions of this position is forecasting our staffing needs, so you will need to consider the contact volume, headcount requirements and time-off requests. The ideal candidate is someone who can encourage a high standard of care to our customers, provide positive support and encouragement to our employees and understand our financial needs. This will often require real-time monitoring and oversight of employees.
</div></div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2>
</div><div><ul><li>Manage, delegate, coach and provide guidance for the workforce management team; train WFM team members and other stakeholders on the use of workforce planning tools, reports and systems</li>
<li>Oversee and manage the collection, analysis and reporting on performance statistics to drive operational efficiencies, proactive responsiveness and forecasting</li>
<li>Partner with IT and other departments to insure new processes and technologies are implemented and achieve expected outcomes. Forecast long and short-term call volume based on company drivers adjusting for secular and seasonal trends. Participate in the development of optimal queue design and skill-based routing</li>
<li>Oversee staff shift communications relating to WFM; escalate interruptions or impacts to service level delivery as needed. Develop, implement and manage workforce management processes; ensure utilization to properly fit organization needs</li>
<li>Produce staffing models for volume forecasts by queue or program; use this information to provide overall company budget and staffing strategies. Determine staffing requirements by week; analyze and trend call arrival patterns to adjust staffing needs across departments. Provide all appropriate reporting on workforce management &ndash; staffing, queues, efficiency, performance and productivity measures</li>
<li>Monitor all call and work order queues. Manage &ldquo;off phone&rdquo; time including planned and unplanned time off, meetings, trainings, etc; report on onsite and offsite shrink</li>
<li>Schedule across multiple staff groups (Customer Service, Collections, and New Construction) and different work types &ndash; calls, work orders, chats and emails</li>
<li>Develop, implement and manage a shift bid and shift trading process. Inform management of operational, budgetary or resource issues in a timely fashion; escalate issues as necessary</li>
<li>Partner with internal stakeholders to optimize and update IVRs and call routing strategies; liaise with the technology teams to meet business requirements. Partner with operations to develop appropriate staff KPI metrics and balanced scorecards</li>
<li>Coordinate with talent acquisition and training departments for all staffing needs. Contribute to project improvements across the customer service organization operations team. Ensure confidentiality of internal and external data. Perform ad hoc projects and other duties as assigned</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Job Specific Qualifications</h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business or a related major and a minimum of 8 years of workforce planning experience within a Call Center.</li>
<li>Minimum of 4 years&rsquo; managerial experience</li>
<li>Demonstrated understanding of appropriate regulations</li>
<li>Experience using NICE IEX software or similar contact center programs/softwares</li>
<li>Strong, demonstrated leadership and communication skills</li>
<li>Strong analytical and financial skills</li>
<li>Ability to develop organizational talent and manage performance</li>
<li><div>Department of Energy&rsquo;s regulation 10 CFR 810 is required.</div> 
</li></ul>Desired
<ul><li>Knowledge of union rules/contracts and ability to effectively interact with union leadership</li> 
</ul></div></div></div>Some positions at PSEG require access to information covered by the Department of Energy&rsquo;s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a &ldquo;Generally Authorized&rdquo; destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a &ldquo;Protected Individual&rdquo; under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)). 
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
 
For all roles, PSEG&rsquo;s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
 
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. 
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
 
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
 
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
 
ADDITIONAL EEO INFORMATION (Click link below)
 
Know your Rights: Workplace Discrimination is Illegal 
 
Nearest Major Market: Newark
 
Nearest Secondary Market: New York City
 
Job Segment: Testing, Call Center Manager, Call Center Supervisor, HR, Recruiting, Technology, Customer Service, Human Resources</div></div><div></div>

Senior Manager Workforce Planning

UNITED SECURITY GROUP

Command the Frontline of Excellence: Lead a 1,000-Strong Workforce for a Government Project.United Security Group is looking for a powerhouse Project Manager &ndash; Security Guard Operations to lead one of our most critical government contracts. This isn't just about oversight; it&rsquo;s about managing a massive, 1,000-strong workforce with tactical precision and maintaining a gold-standard relationship with our government partners.We need a leader who can balance large-scale manpower logistics with high-level client diplomacy.Key Responsibilities:<ul><li>Massive-scale command: Manage daily operations of 1,000+ guards &mdash; deployment, discipline, and site-specific performance.</li><li>Operational excellence: Oversee scheduling, guard welfare, and training standards for 24/7 mission-readiness.</li><li>Process optimization: Drive real-time reporting and eliminate manual bottlenecks with streamlined workflows.</li><li>Government client liaison: Serve as the dedicated strategic partner for government clients, attending high-level meetings.</li><li>Crisis management: Final escalation point for operational emergencies &mdash; swift, effective, decisive.</li></ul>What We're Looking For<ul><li>8+ years of senior-level experience specifically in security guard operations.</li><li>Proven direct experience managing 1,000+ personnel.</li><li>Deep familiarity with UAE government protocols, compliance standards, and relationship management.</li><li>Strong command presence &mdash; able to inspire large teams while enforcing strict SOPs.</li><li>Comfortable with automated workforce management systems for attendance, performance, and compliance tracking.</li></ul>What We Offer<ul><li>Tier-1 Government Contract</li><li>High-Growth Organization</li><li>Automated, Modern Workflows</li><li>Full Operational Authority</li></ul>Why Join Us?At USG, we are moving toward the future of security management. You will be supported by a forward-thinking leadership team.Work Location: In person

Project Manager – Security Guard Operations

Allied Universal

<div>Operations Manager<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<h2 class="jobSectionHeader">
Job Description</h2>
Allied Universal&reg; is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships Why Join Allied Universal? 
Starting salary $62,353.20 per year
Ideal candidate would possess avalid driver's license for more than 1 year. 
RESPONSIBILITIES:
Selection and Placement<ul><li>
Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transfer</li>
<li>Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch</li></ul>
Schedule and Workforce Management<ul><li>
Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly</li>
<li>Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed</li>
<li>Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Review &ldquo;No Hours Report&quot; with branch Human Resource staff on a weekly basis, and disposition employees who are on &ldquo;active&quot; status with no hours, in accordance with company policies, ensuring no employees remain on &ldquo;no hours&quot; status beyond 3 weeks</li></ul>
Payroll Management<ul><li>
Receive weekly timesheets and update WinTeam schedules as necessary (verify such for self-scheduling accounts); run weekly payroll according to company procedures. Ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company</li>
<li>Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy</li>
<li>Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay; act as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters</li></ul>
Employee Relations<ul><li>
Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution</li>
<li>Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards</li>
<li>Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner</li>
<li>Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post-specific training</li></ul>
QUALIFICATIONS (MUST HAVE):
<ul><li>High School diploma or equivalent</li>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry</li>
<li>Work experience in successfully building and developing teams</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
<li>Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making</li></ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul><li>College degree in criminal justice, business administration, or a related field</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Law enforcement, military and/or contract or proprietary security services, or facility management experience</li>
<li>American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification</li>
<li>Previous payroll, billing and scheduling experience</li>
<li>Aptitude with security systems; CCTV, Access Control, and badge administration</li>
<li>Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)</li></ul>
BENEFITS:
<ul><li>Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader">
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2026-1550686</div>

Operations Manager

Hi-G Foods

Hi-G Foods Pvt Ltd is a growing name in the meat processing and retail industry, committed to delivering high-quality fresh and frozen food products. We are looking for an experienced and responsible Staff &amp; Operations Manager to oversee daily operations and manage workforce efficiency.Job Responsibilities<ul><li>Oversee daily operations of head office and branch coordination</li><li>Manage and supervise staff performance, attendance, and discipline</li><li>Develop and implement operational policies and SOPs</li><li>Ensure smooth coordination between accounts, sales, and production teams</li><li>Monitor inventory, supply chain, and logistics operations</li><li>Handle staff hiring, training, and performance evaluation</li><li>Resolve operational issues and improve efficiency</li><li>Maintain compliance with company standards and procedures</li><li>Prepare daily/weekly operations reports for management</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or relevant field</li><li>3&ndash;5 years experience in operations or staff management (FMCG/food industry preferred)</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Good command of MS Office (Excel, Word)</li><li>Ability to work under pressure and meet deadlines</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per hourWork Location: In person

Staff and Operations Manager

Tamkeen Technologies

<div>
 Tamkeen Technologies is looking for a detail-oriented and organized
 
 Workforce Management Assistant
 
 to join our team. In this role, you will be responsible for supporting the workforce management functions, including forecasting, scheduling, and capacity planning to ensure our customer service operations run smoothly and efficiently. You will work closely with the Workforce Management team to analyze data, track performance metrics, and assist in creating optimal schedules for staff to meet business needs. If you are passionate about data analysis and workforce optimization, we encourage you to apply!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the development and maintenance of workforce forecasts based on historical data and projected trends
 </li>
 <li>
 Support the scheduling of staff to ensure adequate coverage for call volume and service level requirements
 </li>
 <li>
 Monitor real-time performance and provide insights into staffing needs and operational efficiency
 </li>
 <li>
 Help analyze data and prepare reports related to workforce performance metrics and service levels
 </li>
 <li>
 Collaborate with team leaders and management to address scheduling conflicts and optimize resources
 </li>
 <li>
 Maintain accurate records of employee schedules, attendance, and performance
 </li>
 <li>
 Assist in identifying trends and making recommendations for process improvements in workforce management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field
 </li>
 <li>
 1-2 years of experience in workforce management, scheduling, or a related analytical role
 </li>
 <li>
 Strong analytical and problem-solving skills, with attention to detail
 </li>
 <li>
 Proficient in Microsoft Excel and experience with workforce management software is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams
 </li>
 <li>
 Strong organizational skills and the ability to manage multiple tasks simultaneously
 </li>
 </ul>
</div>

Workforce Management Assistant

<div>Tamkeen Technologies is looking for a detail-oriented and organized Workforce Management Assistant to join our team. In this role, you will be responsible for supporting the workforce management functions, including forecasting, scheduling, and capacity planning to ensure our customer service operations run smoothly and efficiently. You will work closely with the Workforce Management team to analyze data, track performance metrics, and assist in creating optimal schedules for staff to meet business needs. If you are passionate about data analysis and workforce optimization, we encourage you to apply! 
Responsibilities<ul>
<li>Assist in the development and maintenance of workforce forecasts based on historical data and projected trends.</li>
<li>Support the scheduling of staff to ensure adequate coverage for call volume and service level requirements.</li>
<li>Monitor real-time performance and provide insights into staffing needs and operational efficiency.</li>
<li>Help analyze data and prepare reports related to workforce performance metrics and service levels.</li>
<li>Collaborate with team leaders and management to address scheduling conflicts and optimize resources.</li>
<li>Maintain accurate records of employee schedules, attendance, and performance.</li>
<li>Assist in identifying trends and making recommendations for process improvements in workforce management.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.</li>
<li>1-2 years of experience in workforce management, scheduling, or a related analytical role.</li>
<li>Strong analytical and problem-solving skills, with attention to detail.</li>
<li>Proficient in Microsoft Excel and experience with workforce management software is a plus.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work collaboratively with cross-functional teams.</li>
<li>Strong organizational skills and the ability to manage multiple tasks simultaneously.</li></ul></div>

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Own the end-to-end workforce management function for on-ground fulfillment teams
 </li>
 <li>
 Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement
 </li>
 <li>
 Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
 </li>
 <li>
 Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations
 </li>
 <li>
 Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals
 </li>
 <li>
 Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&amp;L
 </li>
 <li>
 Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
 </li>
 <li>
 Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes
 </li>
 <li>
 Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality
 </li>
 <li>
 Track and enforce picker attendance and uniform compliance (where applicable)
 </li>
 <li>
 Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners
 </li>
 <li>
 Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Workforce management (in store or regional scope)
 </li>
 <li>
 2-3 years experience in ecommerce, grocery or retail operations
 </li>
 <li>
 Experience in building internal &amp; external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics)
 </li>
 <li>
 Personable and empathic approach to ways of working
 </li>
 <li>
 Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners
 </li>
 <li>
 Able to negotiate terms &amp; navigate SLA that suit the overall business
 </li>
 <li>
 Confident in influencing external partners &amp; ensuring that business is sustained with adequate manpower
 </li>
 </ul>
</div>

Assistant Manager Workforce Operations

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