workforce manager

NearU Services

Contact Center Workforce Manager
<br><b>Location:</b> Charlotte, NC
<br><b>Department:</b> National Booking Center
<br><b>Reports To:</b> Director of Operations / Call Center Operations
<br><br>
<b>Role Overview:</b><br>
The NearU National booking center is a centralized appointment setting contact center for NearU supported home services companies. The Contact Center Workforce Manager is responsible for ensuring the National Booking Center shifts are staffed correctly, at the right times, with the right people This role owns forecasting, scheduling, intraday management, and real-time adherence to optimize service levels, employee experience, and operational efficiency.
<br>This position plays a critical role in balancing customer demand, agent availability, and business objectives while supporting the continued growth and operational maturity of the National Booking Center.
<br><br>
<b>Key Responsibilities:</b><br>
Workforce Planning & Forecasting
<br><ul>
<li>Forecast call volume and staffing needs using historical data, trends, seasonality, and business inputs</li>
<li>Develop short-term and long-term staffing models to support service level and operational targets</li>
<li>Perform manual forecasting and scenario modeling when automated tools, clean data, or systems are unavailable</li>
</ul>
Scheduling & Capacity Management
<br><ul>
<li>Build and maintain agent schedules aligned to forecasted demand</li>
<li>Manage intraday schedules including breaks, lunches, meetings, training, and special assignments</li>
<li>Make real-time schedule adjustments to address volume fluctuations, absenteeism, or operational changes</li>
</ul>
Real-Time Management & Adherence
<br><ul>
<li>Monitor schedule adherence and conformance throughout the day</li>
<li>Identify adherence trends, risks, and gaps; surface insights to leadership</li>
<li>Partner with supervisors and managers to correct intraday performance issues quickly and effectively</li>
</ul>
Reporting & Analysis
<br><ul>
<li>Produce workforce reports related to adherence, utilization, shrinkage, and staffing effectiveness</li>
<li>Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes</li>
<li>Translate data into clear, actionable insights—not just dashboards that look cool in meetings</li>
</ul>
Technology & Optimization
<br><ul>
<li>Utilize workforce management and contact center tools to support forecasting, scheduling, and intraday management</li>
<li>Support the implementation and optimization of new workforce management or forecasting software</li>
<li>Partner with Operations, IT, and vendors to improve forecasting accuracy and tool adoption</li>
</ul>
Cross-Functional Collaboration
<br><ul>
<li>Collaborate with Operations, Training, QA, and Leadership to align staffing with business priorities</li>
<li>Support special initiatives such as new program launches, seasonal demand shifts, and operational pilots</li>
</ul>
<b>Required Qualifications:</b><br>
<ul>
<li>2+ years of experience in workforce management or workforce coordination within a contact center environment</li>
<li>Demonstrated experience with manual forecasting techniques</li>
<li>Erlang calculations</li>
<li>Strong understanding of forecasting, scheduling, adherence, and intraday management</li>
<li>Advanced Excel and data analysis skills (pivot tables, formulas, trend analysis)</li>
<li>Ability to communicate workforce insights clearly to operational and executive leaders</li>
<li>Strong organizational skills and the ability to manage competing priorities in a fast-paced environment</li>
</ul>
Preferred Qualifications
<br><ul>
<li>ServiceTitan Contact Center Pro (CCP) or similar contact center platforms preferred</li>
<li>Experience implementing or supporting new workforce management or forecasting software</li>
<li>Exposure to multi-skill, multi-queue, or multi-brand contact center environments</li>
<li>Familiarity with service level, occupancy, shrinkage, and utilization metrics</li>
</ul>
What Success Looks Like
<br><ul>
<li>Forecasts leadership trusts</li>
<li>Schedules that match demand</li>
<li>Strong schedule adherence without micromanagement</li>
</ul>


Workforce Manager - National Booking Center

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<p></p><div><br>
<div>Our vision is to ensure that &ldquo;Washington state&rsquo;s children and youth grow up safe and healthy&mdash;thriving physically, emotionally and academically, nurtured by family and community.&quot;</div><br>
<b>
Job Title: </b>Workforce Supports Manager (WMS02)<br>
<b>Location</b>: Olympia, WA / Hybrid<br>
<b>Closes: </b>March 25th, 2026<br>
<b>Salary:</b> $97,469 - $121,836 Annually<br>
<br>
The Early Care and Education Workforce Supports Manager is responsible for analyzing efforts, developing solutions and representing the Early Learning Division on topics related to early learning workforce challenges and solutions that advance compensation and recruitment for the early care and education. This includes but is not limited to early care and education provider qualifications, education verification, scholarship supports, and oversight of the substitute pool.<br>
<br>
This position is part of a collaborative, highly experienced team within DCYF's Early Learning Division. Team members bring deep subject-matter expertise, a strong commitment to public service, and a shared dedication to improving outcomes for children, families, and communities across Washington. The team values thoughtful discussion, mutual respect, and problem-solving, and works well together in a supportive and mission-driven environment.<br>
<br>
Click here to learn more about DCYF.<br>
<br>
<b>The Opportunity:</b><br>
The Early Care and Education Workforce Supports Manager works with other state agencies, DCYF divisions, state partners, and community stakeholders to analyze, support, and communicate the needs of early care and education providers within a comprehensive professional development system. This position will support DCYF&rsquo;s capacity to ensure that the early care and education workforce have access to professional learning opportunities to meet their staff qualification requirements and other ongoing workforce support efforts.<br>
<br>
The Early Learning Division has a clear and meaningful mission, and this role allows the successful candidate to apply professional experience to advance important, statewide work. This is an opportunity to join a committed team doing challenging, rewarding work that has real and lasting impact, particularly for children and families most affected by early learning systems. This position is well-suited for someone who is motivated by impact and interested in contributing to policy, systems, and practice that support equity and access in early learning.<br>
<br>
As a critical part of the agency mission, the Early Learning Division is committed to ensuring children, families, providers, and the early care and education workforce have the resources they need to be successful through ongoing implementation of an enduring, comprehensive and interconnected system of supports.<br>
<br>
<b>Some of what you will get to do:</b><ul><li>
Develop and conduct routine landscape analysis of the early care and education workforce; provides division leadership with summary of strengths, opportunities and needs to support resourcing this workforce.</li><li>
Support development of and enhancements to systems to support the recruitment and retention of a diverse early care and education workforce, removing barriers to entry and progression in the early care and education field.</li><li>
Provide management and coordination, including developing scopes of work for service contracts, oversight of deliverables and managing staff specialists in the following areas:<ul><li>
Workforce support including recruitment and retention strategies.</li><li>
Business supports, including facilities, technical assistance for business supports, electronic attendance and business training.</li><li>
Scholarships for early care and education professionals.</li><li>
Staff preparation, qualifications and credentialling.</li></ul></li><li>
Perform research on program and policy-related topics relevant to early care and education workforce support issues.</li><li>
Manage implementation of early care and education workforce initiatives.</li><li>
Provides expert advice and consultation to the division&rsquo;s leadership team, extended management team, and partners related to early care and education workforce supports.</li><li>
Supervise staff, which includes hiring, training, delegating, evaluating, and advising.</li><li>
Works in partnership with others in the agency and externally with local, state, and national partners.</li><li>
Facilitate cross-sector workgroups and advisory committees related to workforce supports addressing recruitment and retention needs.</li><li>
Provide legislative and fiscal analysis for workforce supports and initiatives.</li></ul><b>
Required Qualifications:</b><ul><li>
Equivalent combination of education and progressively responsible experience in managing people, policy analysis, system development and related operations in a leadership role, preferably with local, state, or federal government agencies, and knowledge of project management, and data analysis totaling eight (8) years.</li></ul><b>
OR</b><ul><li>
Bachelor&rsquo;s degree in business administration, public administration, early childhood education, program management and leadership, social services, human services, public health, or a related field AND five (5) years of progressively responsible experience in managing people, policy analysis, system development and related operations in a leadership role, preferably with local, state, or federal government agencies, and knowledge of project management, and data analysis.</li></ul><b>
OR</b><ul><li>
Master&rsquo;s degree in business administration, public administration, early childhood education, program management and leadership, social services, human services, public health, or a related field AND three (3) years of progressively responsible experience in managing people, policy analysis, system development and related operations in a leadership role, preferably with local, state, or federal government agencies, and knowledge of project management, and data analysis.</li></ul><b>
AND</b><ul><li>
The ability to take action to learn and grow.</li><li>
The ability to take action to meet the needs of others.</li></ul><b>
In addition to those required qualifications, our ideal applicant will also have some or all of the following:</b><ul><li>
Previous experience demonstrated in research, data collection and evaluation processes.</li><li>
In-depth knowledge of the early learning field and DCYF&rsquo;s involvement and responsibilities in supporting early learning professionals.</li><li>
Previously demonstrated knowledge of child care licensing program policies, early childhood education, as well as state and federal laws and regulations.</li><li>
Previously demonstrated knowledge and experience working with professional development registries and/or web-based data systems.</li></ul><b>
How do I apply?</b><br>
Complete your applicant profile and attach the following documents:<ul><li>
Letter of interest describing how you meet the specific qualifications for this position.</li><li>
Current resume detailing experience and education.</li></ul><b>
Supplemental Information:</b><br>
The Department of Children, Youth, and Families (DCYF) is committed to Washington&rsquo;s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.<br>
<br>
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.<div><br>
If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Veronica Jones (Talent Acquisition Specialist) atveronica.jones@dcyf.wa.gov. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or emailsupport@neogov.com.</div><p><br>
If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact me at<b> </b><b>steven.loduha@dcyf.wa.gov</b><b>. </b>If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.</p><br>
Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at (360) 664-1960.<br>
<div></div>
2026-02009</div></div></div><p></p>

Workforce Supports Manager (WMS02) Olympia

McKinsey & Company

<p></p><div><div><div><p>Job ID: 107032</p>
<div><div><li>Atlanta</li><li>Connecticut - Darien</li><li>Denver</li><li>Miramar</li><li>New Jersey</li>
</div><div>+ 4 More</div></div><p></p><div><br>
</div></div><div><br>
<br>
<div>Do you want to work on complex and pressing challenges&mdash;the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you&rsquo;ve come to the right place.
</div></div><div><div><p>YOUR IMPACT</p>
<div><p>As the Manager of External Talent (Contingent Workforce) Tech, you will lead the end-to-end delivery and optimization of external workforce management services that support our Tech Enablement (TE) and Asset teams. You will oversee the full external worker lifecycle&mdash;from demand planning and engagement model selection through onboarding, performance oversight, and offboarding&mdash;ensuring services are efficient, scalable, and aligned with business priorities.</p><p></p><p>
You will partner closely with Tech leadership to translate workforce needs into practical, cost-effective talent solutions, advising on engagement models and capacity strategies that balance speed, quality, compliance, and risk. In collaboration with our Managed Service Provider (MSP) and cross-functional stakeholders, you will drive operational excellence, monitor performance metrics, resolve issues, and continuously improve processes to enhance user experience and service quality.</p><p></p><p>
In this role, you will also safeguard compliance across a complex global environment, proactively managing regulatory, worker classification, and contractual risks. Through data-driven insights, strong governance, and team leadership, you will ensure our external workforce strategy enables Tech teams to deliver impact with the right skills, at the right time, in the right model.</p></div>
</div></div><div><div><p>YOUR GROWTH</p>
<p>You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.</p><p></p><p>
In return for your drive, determination, and curiosity, we&rsquo;ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.</p><p></p><p>
When you join us, you will have:</p><p></p><div><ul><li>
Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.</li><li>
A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.</li><li>
Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.</li><li>
Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.</li></ul></div>
</div></div><div><div><p>YOUR QUALIFICATIONS AND SKILLS</p>
<div><div><div><ul><li>Undergraduate degree required; advanced degree (e.g., MBA, PhD) or equivalent work experience preferred</li><li>
8+ years of relevant experience with 5+ years of experience in external worker management and people leadership</li><li>
Strong problem-solving and decision-making skills, leveraging data and logical reasoning</li><li>
Excellent organizational skills with the ability to independently initiate and complete tasks</li><li>
Proficiency in creating high-quality deliverables (e.g., PowerPoint decks, Excel models, written materials)</li><li>
Exceptional time management in a dynamic, autonomous work environment with flexibility to handle urgent projects as needed</li><li>
Effective verbal and written communication skills in English and adaptable to diverse audiences and seniority levels</li></ul></div></div></div></div></div></div></div><p></p>

Manager - External Talent (Contingent Workforce) - Tech

Urban Strategies Inc

<p></p><div><p><b>REPORT TO:</b> Senior Project Manager</p><p><b>
STATUS: </b>Full Time</p><p></p><p><b><br>
BACKGROUND:</b></p><p>
USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in</p><p>
communities that are undergoing comprehensive physical revitalization.</p><p></p><p><br>
Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.</p><p></p><p><b><br>
JOB SUMMARY:</b></p><p>
The Workforce Specialist will recruit and connect low-income adult residents of the housing community to opportunities for education, job readiness, skills training, and employment. The ideal candidate will understand and effectively deliver services by leveraging established relationships with employers in each city.</p><p></p><p><b><br>
RESPONSIBILITIES:</b></p><ul><li>
Develop community strategies for employment and career advancement.</li><li>
Work with employers to facilitate job opportunities.</li><li>
Provide ongoing counseling, recruitment, and screen clients for employment education, entrepreneurial and employment opportunities, and workforce training programs.</li><li>
Conduct individual assessments for residents who need assistance with employment.</li><li>
Create individual development plans for clients seeking employment and/or career advancement.</li><li>
Develop and implement tracking procedures to ensure and document federal contract compliance.</li><li>
Learn, and fully utilize, the company&rsquo;s internal tracking system.</li><li>
Interpret federal, state, and local labor laws, rules, regulations, and objectives as they pertain to resident hiring according to Davis Bacon and Section 3 compliance.</li><li>
Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.</li><li>
Offering consultation services in financial management and goal-setting.</li><li>
Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.</li><li>
Supporting and promoting the development of the USI CDFI client base.</li></ul><p></p><p><b><br>
QUALIFICATIONS:</b></p><ul><li>
Bachelor&rsquo;s Degree or higher in Social Work, Sociology, Psychology, Human Resources, Redevelopment, Construction, or other relevant fields.</li><li>
A minimum of three years of professional experience in a relevant field, demonstrating the necessary skills and/or competencies.</li><li>
Strong working knowledge and experience in common construction industry practices, procedures, labor costs, hiring, and assessments of workforce needs.</li><li>
Strong working knowledge of common human resources hiring practices, interviewing and candidate selection.</li><li>
Must be proficient in Microsoft Office Excel, and Power Point.</li><li>
Ability to handle privileged information in a professional and confidential manner.</li><li>
Availability to attend evening and weekend functions as needed.</li><li>
Possession of a valid driver&rsquo;s license with a clean driving record and availability of automobile for use at work to travel to various sites.</li><li>
Must have excellent verbal and written communication skills.</li></ul><p></p><p><br>
Urban Strategies, Inc. is an Equal Employment Opportunity Employer</p></div><p></p>

Workforce Specialist

Staff Zone/Select People

<p></p><div><p><b><i>Are you an experienced leader? Do you have a passion to help others in your community? Do you thrive in a fast-paced environment? Build a solid &amp; rewarding career at Staff Zone &ndash; National Leader in Construction Staffing!</i></b></p><br>
<p></p>
<p>
The Assistant Branch Manager assists the Branch Manager with all aspects of personnel management for our temporary workforce including payroll, recruiting, dispatching, and supervising the temporary workforce assigned to our clients. Additionally, the Assistant Branch Manager provides exceptional customer service to our current and prospective clients on a daily basis. This position requires an individual who possesses strong organizational and management skills.</p><br>
<p></p>
<p><b><i>
Responsibilities as Assistant Branch Manager:</i></b></p><br>
<p></p>
<ul>
<li>Dispatch temporary workers to various job sites by preparing work time tickets, distributing and collecting safety equipment, and directing employees to job site locations.</li>
<li>Assist in recruiting, hiring, and other human resources functions</li>
<li>Qualify temporary employees for work eligibility, assist applicants with the employment process, and help process payroll for completed work orders</li>
<li>Visit job sites to ensure employee safety procedures are being followed</li>
<li>Conduct employee safety reviews and job site accident reports</li>
<li>Risk and accident management by filing timely reports when necessary</li></ul><br>
<p></p>
<p><b><i>
Upon hire you will enjoy:</i></b></p><br>
<p></p>
<ul>
<li>Competitive base salary/paid bi-weekly</li>
<li>Profit Share bonus (paid monthly)</li>
<li>Quarterly safety bonuses</li>
<li>Full benefit package (medical, dental, vision, LTD, STD)</li>
<li>Great 401(k) with company match</li>
<li>Company cell phone and iPad</li>
<li>Continuous training and development</li></ul><br>
<p></p>
<p><b><i>
Job Requirements:</i></b></p><br>
<p></p>
<ul>
<li>High School Diploma required. College Degree preferred.</li>
<li>2+ years experience in a management role</li>
<li>Must be able to multi-task</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to work as a team in a challenging and fast-paced environment</li>
<li>Must be familiar with Microsoft Office and possess strong computer skills</li>
<li>Willing to work a flexible schedule, including weekends and some holidays as required</li>
<li>Recruiting experience, a plus</li></ul><br>
<p></p>
<p><b><i>
About Us:</i></b></p>
<p>
Staff Zone provides temporary workers for commercial construction, industrial, and special events companies. We are the nation&rsquo;s leader in providing labor staffing needs to commercial construction companies with a proven record of 20% revenue growth year after year in our industry. We currently have branches in several states (AL, AZ, CO, FL, GA, SC, NC, TN, VA, and TX), and operate in many more. For more information on our company, please visit us at our website (www.thestaffzone.com). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p></div>

Assistant Branch Manager

Allied Universal

<div><p>Operations Manager</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Allied Universal&reg; is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships Why Join Allied Universal?</p><p><br>
</p><p>Starting salary $62,353.20 per year</p>
<p>Ideal candidate would possess avalid driver's license for more than 1 year.</p><p><br>
</p><p><b>RESPONSIBILITIES:</b>
</p><p>Selection and Placement</p><ul><li>
Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transfer</li>
<li>Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch</li></ul><p>
Schedule and Workforce Management</p><ul><li>
Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly</li>
<li>Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed</li>
<li>Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Review &ldquo;No Hours Report&quot; with branch Human Resource staff on a weekly basis, and disposition employees who are on &ldquo;active&quot; status with no hours, in accordance with company policies, ensuring no employees remain on &ldquo;no hours&quot; status beyond 3 weeks</li></ul><p>
Payroll Management</p><ul><li>
Receive weekly timesheets and update WinTeam schedules as necessary (verify such for self-scheduling accounts); run weekly payroll according to company procedures. Ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company</li>
<li>Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy</li>
<li>Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay; act as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters</li></ul><p>
Employee Relations</p><ul><li>
Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution</li>
<li>Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards</li>
<li>Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner</li>
<li>Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post-specific training</li></ul><p><b>
QUALIFICATIONS (MUST HAVE):</b>
</p><ul><li>High School diploma or equivalent</li>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry</li>
<li>Work experience in successfully building and developing teams</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
<li>Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making</li></ul><p><b>
PREFERRED QUALIFICATIONS (NICE TO HAVE):</b>
</p><ul><li>College degree in criminal justice, business administration, or a related field</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Law enforcement, military and/or contract or proprietary security services, or facility management experience</li>
<li>American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification</li>
<li>Previous payroll, billing and scheduling experience</li>
<li>Aptitude with security systems; CCTV, Access Control, and badge administration</li>
<li>Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)</li></ul><p><b>
BENEFITS:</b>
</p><ul><li>Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1550686</div>

Operations Manager

<div><p>Operations Manager</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Allied Universal&reg; is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships Why Join Allied Universal?</p><p><br>
</p><p><b>In-Office</b>
</p><p><b>Full Time</b>
</p><p><b>Salary $69,919</b></p><br>
<p></p><p><b>RESPONSIBILITIES:</b>
</p><p>Selection and Placement</p><ul><li>
Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transfer</li>
<li>Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch</li></ul><p>
Schedule and Workforce Management</p><ul><li>
Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly</li>
<li>Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed</li>
<li>Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Review &ldquo;No Hours Report&quot; with branch Human Resource staff on a weekly basis, and disposition employees who are on &ldquo;active&quot; status with no hours, in accordance with company policies, ensuring no employees remain on &ldquo;no hours&quot; status beyond 3 weeks</li></ul><p>
Payroll Management</p><ul><li>
Receive weekly timesheets and update WinTeam schedules as necessary (verify such for self-scheduling accounts); run weekly payroll according to company procedures. Ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company</li>
<li>Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy</li>
<li>Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay; act as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters</li></ul><p>
Employee Relations</p><ul><li>
Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution</li>
<li>Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards</li>
<li>Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner</li>
<li>Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post-specific training</li></ul><p><b>
QUALIFICATIONS (MUST HAVE):</b>
</p><ul><li>High School diploma or equivalent</li>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry</li>
<li>Work experience in successfully building and developing teams</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
<li>Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making</li></ul><p><b>
PREFERRED QUALIFICATIONS (NICE TO HAVE):</b>
</p><ul><li>College degree in criminal justice, business administration, or a related field</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Law enforcement, military and/or contract or proprietary security services, or facility management experience</li>
<li>American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification</li>
<li>Previous payroll, billing and scheduling experience</li>
<li>Aptitude with security systems; CCTV, Access Control, and badge administration</li>
<li>Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)</li></ul><p><b>
BENEFITS:</b>
</p><ul><li>Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1555565</div>

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