workforce manager

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
This role is responsible for optimizing resource allocation, analyzing historical data to identify trends, and implementing process improvements to enhance efficiency. Additionally, the Assistant Workforce Manager oversees staffing recommendations, supports budget management, and proactively addresses workforce challenges to maintain service level targets. By fostering collaboration across teams, this role plays a crucial part in driving operational excellence and continuous improvement.<ul><li> 
Oversee workforce operations, including forecasting, scheduling, and real-time management, ensuring alignment with business objectives.</li><li>
Review and approve staffing strategies for both in-house and outsourced teams to optimize resource allocation.</li><li>
Track and report on historical data to identify staffing and cost-efficiency improvement opportunities.</li><li>
Work closely with WFM supervisors to ensure accurate scheduling and necessary staffing adjustments to meet business objectives.</li><li>
Analyze cost efficiency and staffing patterns to support long-term strategic planning.</li><li>
Manage relationships with BPO partners, ensuring SLA compliance and operational excellence.</li><li>
Assist in developing contingency plans to address staffing shortages or unexpected workload fluctuations.</li><li>
Act as a key point of contact for real-time issues and escalate concerns as needed.</li><li>
Develop and implement process improvements to optimize real-time management.</li><li>
Provide leadership support to the WFM team, ensuring smooth day-to-day operations and adherence to service-level targets.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Business Administration, Operations Management, or any other related field</li><li>
Strong understanding of workforce management principles (forecasting, scheduling, real-time management).</li><li>
Ability to work with both in-house and outsourced teams and support budget tracking.</li><li>
Excellent analytical thinking to assess staffing needs and make data-driven recommendations.</li><li>
Leadership skills with the ability to mentor and support WFM supervisors.</li><li>
Strong problem-solving abilities to manage real-time challenges and create recovery plans.</li><li>
Solid communication skills for cross-functional collaboration and reporting.</li></ul></div>

Assistant Manager WFM & RTM

Client of Anzaa Consultants

<div> Overview </div>
<div>
Our client is a UAE-based workforce solutions provider specializing in on-demand labor supply for sectors like construction, hospitality, facility management, oil &amp; gas, logistics, and manufacturing. The company focuses on delivering skilled and semi-skilled manpower to meet client project requirements efficiently and in compliance with UAE labor laws.
 The Operations Manager oversees the end-to-end staffing operations, ensuring timely deployment of workforce, compliance with client requirements, and efficient management of resources. The role focuses on aligning manpower supply with client contracts, driving operational excellence, and maintaining strong client relationships.
 Key Responsibilities: 
<ul>
<li>Manage the full staffing cycle including mobilization, deployment, attendance monitoring and demobilization.</li>
<li>Ensure manpower is supplied as per client contracts and project requirements.</li>
<li>Liaise with recruitment, HR, and camp management teams to ensure adequate workforce availability.</li>
<li>Monitor and control absenteeism, turnover, and workforce productivity at client sites. Coordinate with clients to understand workforce needs, resolve operational issues, and ensure service satisfaction.</li>
<li>Ensure all staffing operations comply with legal, contractual, and company standards. Oversee timesheet management, billing inputs, and payroll coordination for contract staff. </li>
<li>Prepare regular operational reports including manpower deployment status, performance metrics, and contract utilization. </li>
<li>Implement process improvements to enhance workforce efficiency and client satisfaction. </li>
<li>Lead and mentor site supervisors, foremen, and operations staff to achieve operational targets. </li>
<li>Any other tasks can be assigned from time to time Key Competencies: </li>
<li>Workforce planning &amp; deployment</li>
<li>Client relationship management</li>
<li>Problem-solving &amp; decision-making.</li>
<li>Team leadership &amp; supervision</li>
<li>Operational efficiency &amp; compliance.</li>
</ul>
</div>
<div> Must Have </div>
<div>
<ul>
<li>Bachelor s degree in business administration, Human Resources, or related field. </li>
<li>5+ years experience in operations management within manpower supply/contract staffing.</li>
<li>Strong knowledge of labor laws, staffing compliance, and client contract management.</li>
<li> Excellent leadership, planning, and organizational skills.</li>
<li>Effective communication and negotiation abilities.</li>
<li>Proficiency in MS Office Suite and workforce management systems.</li>
<li>Ability to work under pressure and manage multiple client requirements simultaneously.</li>
<li> Valid UAE driving license is mandatory.</li>
</ul>
</div>

Operations Manager

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

<ul><li>Monitor real-time agent activity and queue performance, identifying and addressing immediate issues impacting service levels.</li><li>Analyze intraday trends and forecast deviations from planned staffing levels, proactively recommending adjustments to meet service goals.</li><li>Generate and distribute real-time and historical performance reports, providing actionable insights for operational improvements.</li><li>Manage and optimize agent schedules, including real-time adherence monitoring and break/lunch management to ensure efficiency.</li><li>Collaborate with workforce management and operations teams to optimize staffing and improve overall contact center performance.</li><li>Identify and escalate critical issues, such as system outages or significant performance drops, to appropriate stakeholders.</li><li>Conduct root cause analysis of performance issues, proposing and implementing solutions to prevent recurrence.</li><li>Utilize workforce management tools to manage real-time staffing needs, including call routing, queue management, and agent skill assignments.</li></ul>

Real Time Analyst

HR Security India Pvt Ltd

Recruitment ManagerLocation: Sakinaka, Mumbai Experience: Minimum 5 yearsJob Summary:We are seeking an experienced HR professional with a strong background in contract staffing, vendor coordination, statutory compliance, and workforce management. The ideal candidate will be responsible for coordinating between project heads, site supervisors, and external vendors to ensure smooth manpower deployment and compliance adherence across multiple project sites.Key Responsibilities:<ul><li>Manage end-to-end contract staffing operations including onboarding, attendance, payroll coordination, and exit formalities.</li><li>Coordinate with project heads and site supervisors for manpower planning and deployment.</li><li>Liaise with vendors and manpower agencies for resource fulfillment and timely documentation.</li><li>Ensure compliance with statutory requirements (PF, ESIC, PT, Gratuity, Labour Laws, etc.).</li><li>Maintain employee data, prepare HR reports, and track workforce movement across sites.</li><li>Handle employee grievances, queries, and day-to-day HR operations at sites.</li><li>Support audits and ensure adherence to company HR policies and legal standards.</li></ul>Desired Candidate Profile:<ul><li>Graduate / Postgraduate in HR or related field.</li><li>Minimum 5 years of experience in HR, specifically in contract staffing and compliance.</li><li>Hands-on experience in vendor management and site coordination.</li><li>Good understanding of labour laws and statutory compliance.</li><li>Excellent communication and coordination skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li></ul>Job Type: Full-timePay: &#8377;35,000.00 - &#8377;45,000.00 per monthWork Location: In person

Recruitment Manager

Obex Recruitment Ltd.

<div>
 
 We&rsquo;re hiring a Resource Allocation Manager to own day-to-day and strategic deployment of associates, trainees and paralegals. You&rsquo;ll manage workload allocation, monitor utilisation and capacity, provide data-driven reporting to HR and practice leads, resolve allocation conflicts and support recruitment/onboarding and trainee programmes.
 
 
 
 
 
 Must have proven experience in resource/workforce management (within a law firm), strong stakeholder influencing skills, excellent Excel/analytical ability and discretion handling confidential information.
 
 
 
 
 
 Short, confidential process - please send your CV to recruitment partner Josh Wellman at jwellman@obexrecruitment.com
 
</div>

Resource Manager - Top US Law Firm!

Emirates NBD

<div>The purpose of this role is to assess, analyze, manage, optimize and report the available capacity across these units at all times, planning on future capacity based on the forecasted demand, monitor and assess the capability and allocation of resources as per the required skills to existing and future teams / squads. All scope and activities pertain to third party contractual staff hired from agencies (unless clearly specified). This role will work closely with Procurement, HR, PMO, Finance and respective stakeholders in order to summarize, visualize, present and maintain resources data, as well as making appropriate recommendations for improvement. The person will also work closely with technology leadership, chapters and delivery teams to support forecasting, performance analysis, and strategic workforce planning. This is a team manager role; the person is responsible for managing team performance, day to day operations, set priorities based on management decisions and direction and resolve issues and challenges.
Key Responsibilities:
<ul><li>Partner with engineering and product leaders to understand hiring needs and define technical role requirements
</li><li>Screen resumes, conduct initial interviews, and assess technical and cultural fit of candidates.
</li><li>Coordinate technical assessments, code tests, and interview schedules with internal stakeholders.
</li><li>Provide a seamless and high-touch candidate experience from sourcing through offer stage.
</li><li>Maintain accurate records and data and recruitment dashboards
</li><li>Monitor recruiting metrics to evaluate effectiveness and recommend process improvements.
</li><li>Stay updated on industry trends, salary benchmarks, and tech stack shifts to advise hiring managers and influence recruiting strategies. Respond to queries from our third party providers (vendors) and internal stakeholders with regards to operations
</li><li>Apply analytical models to enhance forecasting accuracy and making appropriate recommendations for improvement.
</li><li>Develop and maintain workforce forecasts based on project timelines, historical data, and business priorities.
</li><li>Create and manage technology team schedules to ensure adequate coverage for operational and project-based activities.
</li><li>Monitor and analyze workforce performance metrics such as utilization, productivity, adherence, and capacity.
</li><li>Provide real-time and long-term resource planning insights to technology managers and stakeholders.
</li><li>Contribute to continuous improvement of WFM tools, processes, and practices in the tech environment.
</li><li>Analyze and evaluate workforce metrics to improve capacity planning and utilization.
</li><li>Gather data, root cause analysis and performance trending in order to identify appropriate process control changes.
</li><li>Distribute accurate daily, weekly, monthly updates of capacity target goals and metrics including empirical analysis.
</li></ul>Key Requirements:
<ul><li>10-15 years of experience in staffing, recruiting, workforce management, HR, talent acquisition. At least 5 years of team leadership and people management experience
</li><li>Experience in working with financial services or regulated industries, serving internal or external stakeholders
</li><li>Working with geographically distributed teams
</li><li>University degree, or equivalent work experience required and banking qualifications.
</li><li>Proficient in workforce management systems (e.g., Oracle HRMS).
</li><li>Strong MS Excel and data analysis skills; experience with dashboards is a plus.
</li><li>Ability to translate customer demand into capacity / staffing requirements.
</li><li>Alignment operations partners to optimize resource acquisition / utilization strategy.
</li><li>Understanding of project lifecycle management, agile resource planning and organization structures.
</li><li>Ability to work in highly ambiguous environments and build solutions that flex with the business needs and ultimately scale.
</li><li>Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics.
</li><li>Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring supply and demand requirements are always met.
</li></ul>#LI-AG1</div>

Manager - Workforce Management

<div><div>At EY, we&rsquo;re all in to shape your future with confidence.
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.</div><div></div> 
Function: Talent Executive, Talent Insights and Analytics
Sub Function: Workforce Insights (Global Consulting)
Position Summary:
This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives. 
Essential Functions of the Job:<ul><li>
Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.</li><li>
Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.</li><li>
Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.</li><li>
Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.</li><li>
Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.</li><li>
Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.</li><li>
Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.</li><li>
Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.</li><li>
Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.</li><li>
Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.</li><li>
Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.</li><li>
Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.</li></ul> 
Analytical/Decision Making Responsibilities:<ul><li>
Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.</li><li>
Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals. 
Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.</li><li>
Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.</li><li>
Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.</li><li>
Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.</li><li>
Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.</li><li>
Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.</li><li>
Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.</li></ul> 
Knowledge and Skills Requirements:<ul><li>
Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.</li><li>
Strong knowledge across core HR domains including Talent Acquisition, Learning &amp; Development, Performance &amp; Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.</li><li>
Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.</li><li>
Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.</li><li>
In-depth knowledge of SuccessFactors&rsquo; configuration, reporting capabilities and integration with other platforms. 
Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS</li><li>
Power Platform, and automation frameworks</li><li>
Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.</li><li>
Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.</li><li>
Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs</li><li>
Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery</li><li>
High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.</li><li>
Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.</li></ul> 
Supervision Responsibilities:<ul><li>
Work closely with the Leads across the Talent Insights and Analytics team and wider Talent Functions to ensure the provision of services that support business and functional delivery. 
Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position.</li></ul> 
Other Requirements:<ul><li>
Due to global nature of the role; willingness to work alternative hours will be required 
Travel may be required budget dependent</li></ul> 
Job Requirements:
Education:<ul><li>
Educated to degree level</li><li>
Data and Technology background preferred (Data Science, Computer Science, Engineering)</li><li>
Higher professional or master&rsquo;s qualification is preferred, not required</li></ul> 
Certification Requirements:<ul><li>
Higher professional or master&rsquo;s qualification in a related discipline is preferred, not required</li><li>
Active membership in related professional bodies or industry groups is preferred, not required</li></ul> 
Experience:<ul><li>
Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.</li><li>
Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments</li><li>
Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs</li><li>
Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence</li><li>
Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models 
Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals</li><li>
Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions 
Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution</li></ul><div>
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</div></div>

Workforce Insights Support Manager

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