workforce planner

Optum

<div><div>Join our team and take a leading role in shaping workforce planning strategy through 
advanced forecasting, capacity planning, and optimization modeling. 
You will design scalable models to address complex contact center staffing challenges- 
including inbound and blended multi-channel environments-where operational costs and 
efficiency must be continuously balanced to meet business goals. This role demands strong 
operations research expertise and proficiency in Python to automate data pipelines and integrate 
third-party optimization libraries, enabling intelligent and efficient workforce solutions. 
Strategic Workforce Optimization 
<ul><li>Develop and implement long-term forecasting models to guide workforce planning,</li></ul>
hiring plans, and budget allocation, incorporating skill-based constraints and relevant 
operational constraints. 
<ul><li>Own your projects by managing daily activities and timelines, while collaborating</li></ul>
with leadership to align staffing models with business objectives, seasonal demands, 
and evolving initiatives. 
<ul><li>Proactively and creatively explore and propose strategies to enhance operational</li></ul>
efficiency-for example, by analyzing alternative scenarios with varying risk levels 
and weighing the trade-offs between hiring additional staff and leveraging overtime. 
<ul><li>Translate operational requirements into mathematical optimization models to address</li></ul>
workforce challenges, including multi-skill staffing and other operational constraints. 
<ul><li>Conduct ad-hoc analyses to inform strategic decisions, leveraging tools like Python,</li></ul>
R, or SQL, and integrate optimization solvers such as Gurobi, CPLEX, or opensource alternatives. 
<ul><li>Act as thought leader on research initiatives to advance workforce planning</li></ul>
methodologies, including: 
o Develop Python-based automation to streamline forecasting and optimization 
processes, including automated data extraction, transformation, and model 
execution. 
o Optimizing blended inbound/outbound contact center staffing to balance cost 
and service levels</div><div>
Required Qualifications: 
<ul><li>3+ years of experience in data science, operations research, or related quantitative</li></ul>
role or graduate coursework in supply chain management, statistics, industrial 
engineering, or management science. 
<ul><li>Deep understanding of statistical modeling and optimization techniques relevant to</li></ul>
contact center strategic planning and resource allocation. 
<ul><li>Collaborate with cross-functional teams to identify and implement data-driven</li></ul>
solutions. 
<ul><li>Results-driven project leader with proven track record of managing end-to-end</li></ul>
project lifecycles. 
<ul><li>Effectively communicate complex concepts and present insights to both technical</li></ul>
and non-technical audiences with clarity and impact. 
<ul><li>Demonstrates a problem-solving mindset with a focus on scalable solutions, strong</li></ul>
attention to detail, and the ability to thrive in ambiguous situations. 
<ul><li>Expertise in at least one scripting language (e.g., Python, R) and a strong knowledge</li></ul>
of SQL and Excel. 
<ul><li>Working knowledge of workforce management tools (e.g., Genesys, NICE, Aspect).</li><li>Nice to have: Tableau or Power BI visualization platforms.</li></ul>
Preferred Qualifications: 
<ul><li>Advanced degree (MS/MBA) in business or quantitative field (engineering, statistics,</li></ul>
supply chain, and management science). 
<ul><li>Proven experience in long-term forecasting, workforce analytics, or capacity</li></ul>
planning, leveraging data-driven solutions within the healthcare industry. 
<ul><li>Familiarity with AI/ML applications in workforce optimization</li></ul></div></div>

Workforce Planning-Data Scientist

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
The Workforce Planner will be responsible for assisting in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function of addressing future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas. 
Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities. 
Primary Responsibilities:<ul><li>
Analyzes and investigates</li><li>
Provides explanations and interpretations within area of expertise</li><li>
Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning</li><li>
Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business</li><li>
Effectively manage internal and external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions</li><li>
Proactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectations</li><li>
Provide high quality analyses to support evidence-based decision making</li><li>
Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business 
Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies</li><li>
Be part of the annual budgeting exercise with the finance and business</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do</li></ul>
Required Qualifications:<ul><li>
6+ years of experience and 3+ in workforce analytics, planning, forecasting and/or workforce management with a large global call center</li><li>
Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, etc.</li><li>
Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts)</li><li>
Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very solid focus and ability to execute in a diverse/matrixed organizational environment</li><li>
Proven solid Excel skills with preferred experience in or knowledge of third party capacity planning tools</li><li>
Proven solid quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends</li><li>
Proven effective oral, written, presentation and interpersonal communications skills including the ability to present complex data in a logical, concise manner</li><li>
Proven ability to connect tactical deliverables with enterprise objectives and strategies</li><li>
Highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures</li><li>
Highly developed project management skills and proven ability to deliver organizational projects within designated timelines</li><li>
Well-developed analytical and written communication skills</li><li>
Demonstrated ability to manage priorities and workflow in a fast-paced environment. Ability to work autonomously and on teams and to lead large-scale projects in complex, global, matrix organizations</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</div>

Supervisor Workforce Management

Anekor Pakistan

We are looking for a proactive and detail-oriented Workforce Administrator to join our team.Responsibilities:<ul><li>Oversee workforce planning, scheduling, and daily staffing operations.</li><li>Support recruitment, onboarding, and employee training processes.</li><li>Assist in performance management and ensure effective implementation of HR policies.</li><li>Maintain accurate workforce records and prepare productivity reports.</li><li>Promote positive employee relations and contribute to operational efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Experience in workforce management, HR coordination, or similar role.</li><li>Strong organizational and communication skills.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Salary: Market CompetitiveWorking Days: Monday to SaturdayTiming: 9am-5pmLocation: MultanJob Type: Full-timeWork Location: In person

Workforce Administrator

We are looking for a proactive and detail-oriented Workforce Administrator to join our team.Responsibilities:<ul><li>Oversee workforce planning, scheduling, and daily staffing operations.</li><li>Support recruitment, onboarding, and employee training processes.</li><li>Assist in performance management and ensure effective implementation of HR policies.</li><li>Maintain accurate workforce records and prepare productivity reports.</li><li>Promote positive employee relations and contribute to operational efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Experience in workforce management, HR coordination, or similar role.</li><li>Strong organizational and communication skills.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Salary: Market CompetitiveWorking Days: Monday to SaturdayTiming: 9am-5pmLocation: LahoreJob Type: Full-timeWork Location: In person

We are looking for a proactive and detail-oriented Workforce Administrator to join our team.Responsibilities:<ul><li>Oversee workforce planning, scheduling, and daily staffing operations.</li><li>Support recruitment, onboarding, and employee training processes.</li><li>Assist in performance management and ensure effective implementation of HR policies.</li><li>Maintain accurate workforce records and prepare productivity reports.</li><li>Promote positive employee relations and contribute to operational efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Experience in workforce management, HR coordination, or similar role.</li><li>Strong organizational and communication skills.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Salary: Market CompetitiveWorking Days: Monday to SaturdayTiming: 9am-5pmLocation: KarachiJob Type: Full-timeWork Location: In person

We are looking for a proactive and detail-oriented Workforce Administrator to join our team.Responsibilities:<ul><li>Oversee workforce planning, scheduling, and daily staffing operations.</li><li>Support recruitment, onboarding, and employee training processes.</li><li>Assist in performance management and ensure effective implementation of HR policies.</li><li>Maintain accurate workforce records and prepare productivity reports.</li><li>Promote positive employee relations and contribute to operational efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Experience in workforce management, HR coordination, or similar role.</li><li>Strong organizational and communication skills.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Salary: Market CompetitiveWorking Days: Monday to SaturdayTiming: 9am-5pmLocation: IslamabadJob Type: Full-timeWork Location: In person

Candidzone

Job Title: Workforce Planning SpecialistLocation: Qatar Employment Type: Full-Time*Key Responsibilities:*Organizational Design &amp; Structure:Job Description ManagementWorkforce Planning Support:.Governance &amp; Compliance:Reporting &amp; Analytics:Budget Planning &amp; Reporting:Qualifications &amp; Experience:Educational Background: Bachelor's degree in Business Administration, Human Resources, or Organizational Development.Experience: 3&ndash;5 years of relevant experience in organizational structure, workforce planning, or HR analytics.Additional Requirements: Must hold a valid Qatar ID.Apply Now:*Interested candidates, please share your CV via WhatsApp to: +974 3066 2111*Job Types: Full-time, Permanent

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