workforce planner

Sagility

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas.
<p></p><div><div><div><div><div><div><div><p><b>Job title:</b></p>
</div></div></div></div></div></div></div>Assistant Manager-Scheduling
<p></p><div><div><div><div><div><div><div><p><b>Job Description:</b></p>
</div></div></div></div></div></div></div><p><b>Education: </b>Any Graduation or Diploma
</p><p></p><p><b>Experience: </b>7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.</p>
<p></p><p><b>Roles &amp; Responsibilities:
</b></p><ul><li><p>Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.</p>
</li><li><p>Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.</p>
</li><li><p>Perform statistical analyses and forecasting techniques and glean critical insights and trends.</p>
</li><li><p>Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.</p>
</li><li><p>Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.</p>
</li><li><p>Effectively manage internal &amp; external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.</p>
</li><li><p>Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.</p>
</li><li><p>Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.</p>
</li><li><p>Effectively coach and mentor the team of planners and schedulers within your span.</p>
</li><li><p>Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&amp;L.</p>
</li><li><p>Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.</p>
</li></ul><p></p><p><b>Skills</b>:</p>
<ul><li><p>Excellent communication skills, including ability to write concise technical docs and present ideas.</p>
</li><li><p>Excellent Analytical and Organizational skills</p>
</li><li><p>Ability to work with cross functional teams</p>
</li><li><p>Above average knowledge of Microsoft Excel</p><br>
</li></ul><p></p><div><div><div><div><div><div><div><p><b>Location:</b></p>
</div></div></div></div></div></div></div>HyderabadIndia</div></div>

Assistant Manager-Scheduling

شركة نقطة البداية للاستشارات الهندسية

<p>Job Vacancy &ndash; Manpower Planner</p><p>We are looking for a Manpower Planner to work in Riyadh</p><p>Requirements:</p><p>Previous experience in Facility Management &amp; construction sector (preferred)</p><p>Currently residing in Riyadh</p><p>Commitment and punctuality</p><p>Ability to work under pressure</p><p>Proficiency in English</p><p>Benefits:</p><p>Attractive salary to be determined after interview</p><p>Stable working environment</p><p>Opportunities for growth and development</p><p>Contact Information:</p><p>Email: recruitment@saudiunion.co</p><p>موقع العمل: بشكل شخصي</p>

Manpower Planner

<div><h2 class="jobSectionHeader"><b>About Sagility</b></h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.</p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>Job Profile Summary
<br>
The individual should understand the basis of forecasting and is responsible to deliver a capacity plan based on the forecast. As a part of the process, he/she is responsible for forecasting processing time, shrinkage, attrition, and/or other required metrics and input for the capacity management process by use of standard capacity planning tools and analysis. Translating that demand into necessary workforce supply for the long/medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. He/she will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development, and interpretation of workforce reports and dashboards including identifying key trends, opportunities, problem areas, and functional supervision of the Scheduling process for one or more accounts. He/she will be responsible for the capacity, staffing, and resource management of one or more accounts and is providing guidelines and directions for the WFM Scheduler in creating the schedule and reviewing the output of the scheduling process before being transferred to GWFM Real-Time Management team. All these tasks are performed in such a way that optimal utilization and occupancy of the workforce is realized and project KPI&rsquo;s can effectively be met.
<p></p><div><div><div><div><div><div><div><p><b>Job title:</b></p>
</div></div></div></div></div></div></div>Assistant Manager-Planning
<p></p><div><div><div><div><div><div><div><p><b>Job Description:</b></p>
</div></div></div></div></div></div></div><p><b>Education : </b>Any Bachelor&rsquo;s degree or higher.</p>
<p></p><p><b>Experience :
</b></p><ul><li><p>5-6 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.</p>
</li><li><p>Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-variant regression, moving averages, etc.</p>
</li><li><p>Experience with labor modelling (e.g., productivity modelling, task timing and task variance impacts).</p>
</li></ul><p></p><p><b>Education : </b>Any Bachelor's Degree.</p>
<p></p><p><b>Experience :
</b></p><p></p><p>3-4 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.
<br>
Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-variant regression, moving averages, etc.
<br>
Experience with labor modelling (e.g., productivity modelling, task timing and task variance impacts).
</p><p></p><p><b>Roles &amp; Responsibilities :
</b></p><ul><li><p>Serve as an Analyst on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.</p>
</li><li><p>Perform statistical analyses and forecasting techniques and glean critical insights and trends.</p>
</li><li><p>Develops forecasts (13+ weeks through 52-week projections) of the number of interactions, processing time, waste, attrition, and/or other required metrics for the business segments within a given program as input for the capacity and resource plans.</p>
</li><li><p>Establishing and updating the forecast, long-term capacity planning (+13 weeks), and production planning, in such a way that optimal utilization and occupancy for the project(s) can be realized and KPI targets of the Service Level Agreement can be met.</p>
</li><li><p>Collecting, reviewing, and correcting data that can be used for regarding short-, medium- and long term forecasting of required metrics and inputs</p>
</li><li><p>Administers the 52-week capacity, staffing, and resource plans to manage up and downscaling of labor and resources.</p>
</li><li><p>Communicates directive guidelines for the WFM Schedulers to ensure schedules produced accurately cover demand forecast, while accounting for known constraints, planned events/holidays &amp; business objectives.</p>
</li><li><p>Coordinates with recruiting and/or operations leadership on the timing &amp; quantity of new hire requisitions.</p>
</li><li><p>Reporting the planning information to Operational Management and WFM Intraday Management Design reports, scorecards, dashboards, and ad hoc analyses that deliver workforce insights and KPIs.</p>
</li><li><p>Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.</p>
</li><li><p>Effectively coach and mentor the team of planners and schedulers within your span.</p>
</li></ul><p></p><p><b>Mandatory Skills :
</b></p><ul><li><p>Proven experience in the design, development, and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse/matrixed organizational environment.</p>
</li><li><p>Highly developed project management skills and proven ability to deliver organizational projects within designated timelines.</p>
</li></ul><p></p><p><b>Preferred Skills :</b></p>
<ul><li><p>Solid understanding of WFM fundamentals.</p>
</li><li><p>Strong Excel skills with preferred experience in or knowledge of third-party capacity planning tools.
</p></li><li><p>Strong quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends, and data.
</p></li><li><p>Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends.</p>
</li></ul><p></p><div><div><div><div><div><div><div><p><b>Location:</b></p>
</div></div></div></div></div></div></div>HyderabadIndia</div></div>

Assistant Manager-Planning

Carnival Cruise Line

<div>
 We are seeking a forward thinking and results driven Manager, Strategic Sourcing &amp; Planning to As a Crew Scheduling Coordinator, you will be responsible for managing and optimizing the allocation of human resources within an organization. Your primary objective will be to ensure that the right number of employees, with the right skills, are available at the right times to meet operational needs and achieve business goals. You will utilize data analysis, forecasting techniques, and workforce management tools to develop efficient staffing plans and strategies for all seagoing Hotel, Deck and/or Engine. Position works constantly with Shipboard Workforce planners to ensure short-term planning are aligned. Closely collaborates with shipboard and shoreside leadership teams to ensure the vessel is always manned with the appropriate talent required to run the onboard Hotel, Deck and/or Engine operation. Collaborates with department management on core team schedules. This position is also responsible for maintaining employee records in CPS, working closely with onboarding and travel team. You must be diligent and proactive, ensuring that manning shortage does not occur and if it does it is quickly resolved. S/he should be able to learn and utilize systems as well as stay current with system enhancements while actively contributing to develop new tools to optimize efficiency of workforce planning.
 <br/>
 <br/>
 <strong>
  Essential Functions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Workforce planning: Develop comprehensive workforce plans that align with organizational goals and objectives. Maintain required manning levels fleet wide. Closely liaises the Hotel, Deck and/or Engine department managers to review core team schedules. Review crew rotations each day and make adjustments as needed, taking into consideration requests submitted by team members on board and off board
  </li>
  <li>
   Data Analysis: Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections. Utilize statistical models and forecasting techniques to predict staffing needs and identify potential gaps or surpluses. Ensure that all data related to crew assignments is kept up to date and accurate.
  </li>
  <li>
   Resource Allocation: Determine optimal staffing levels for different departments and job roles based on budget constraints and business priorities. Make recommendations for reallocating resources as needed.
  </li>
  <li>
   Special projects/Dry Docks/ Startups: Collaborate with departments and schedule additional crew members based on project needs. Communicate with crew and onboarding team to ensure any additional required documentation is up to date.
  </li>
  <li>
   Compliance: Stay informed about relevant regulations, legal requirements and industry standards related to workforce management. Work closely with onboarding team/recruiters to ensure all newly hired and returning team members are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, trainings, licenses etc. Liaise with the travel department in Miami/offshore to arrange for joining flights in accordance with company policies.
  </li>
  <li>
   Communication: Maintain effective communication with shipboard and shoreside teams, onboarding team and team members, responding to emails in timely manner.
  </li>
  <li>
   Continuous Improvement: Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies. Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills &amp; Abilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels. Proficiency in data analysis tools, such as Excel. Experience with workforce management software and scheduling systems is a plus. Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.
  </li>
  <li>
   Proficiency with Microsoft Outlook, Word &amp; Excel.
  </li>
  <li>
   In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree required. Bachelor&rsquo;s degree preferred.
  </li>
  <li>
   3+ years of customer service and/or logistical experience required
  </li>
  <li>
   Previous crew scheduling or cruise experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 Travel: No travel
 <br/>
 <br/>
 Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
 <br/>
 <br/>
 Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
 <br/>
 <br/>
 This position is classified as &ldquo;remote.&rdquo; As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival&rsquo;s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC
 <br/>
 <br/>
 Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
 <br/>
 <br/>
 At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
 <br/>
 <br/>
 <ul>
  <li>
   Health Benefits:
  </li>
  <ul>
   <li>
    Cost-effective medical, dental and vision plans
   </li>
   <li>
    Employee Assistance Program and other mental health resources
   </li>
   <li>
    Additional programs include company paid term life insurance and disability coverage
   </li>
  </ul>
  <li>
   Financial Benefits:
  </li>
  <ul>
   <li>
    401(k) plan that includes a company match
   </li>
   <li>
    Employee Stock Purchase plan
   </li>
  </ul>
  <li>
   Paid Time Off
  </li>
  <ul>
   <li>
    Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.
   </li>
   <li>
    Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
   </li>
   <li>
    Sick Time &ndash; All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
   </li>
  </ul>
  <li>
   Other Benefits
  </li>
  <ul>
   <li>
    Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
   </li>
   <li>
    Personal and professional learning and development resources including tuition reimbursement
   </li>
   <li>
    On-site Fitness center at our Miami campus
    <br/>
   </li>
  </ul>
 </ul>
 #CCL
 <br/>
 <br/>
 Remote
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world&rsquo;s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
 <br/>
 <br/>
 Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
 <br/>
 <br/>
 In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
 <br/>
 <br/>
 Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
 <br/>
 <br/>
 https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
 <br/>
 <br/>
 https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
 <br/>
 <br/>
</div>


Coordinator, Crew Scheduling

Momentum Solutions Egypt

<div>
 <strong>
  About Momentum Solutions Egypt
  <br/>
  <br/>
 </strong>
 Momentum Solutions Egypt is a dynamic office located in Heliopolis, Egypt. We deliver top-tier customer care and, sales support for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale - supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are looking for a proactive Workforce Management Analyst (WFM) to join our
 <strong>
  Service Department
 </strong>
 . This role combines strategic forecasting and scheduling with live queue monitoring to ensure optimal agent performance and consistent service levels. If you're detail-oriented, data-driven, and thrive in fast-paced environments, this could be the perfect opportunity for you.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Forecasting &amp; Analysis
   </strong>
   : Utilize historical and live data from Twilio (calls) and Quiq (chats) to forecast contact volumes and agent demand across five service teams. Ensure optimal staffing and resource allocation to meet operational goals.
  </li>
  <li>
   <strong>
    Headcount &amp; Financial Planning:
   </strong>
   Manage headcount planning in coordination with Operations and HR to balance productivity, payroll budgets, and resource allocation. Support payroll and bonus forecasting by tracking staffing costs, incentive eligibility, and performance-based payouts.
  </li>
  <li>
   <strong>
    Scheduling &amp; Resource Allocation:
   </strong>
   Develop and maintain flexible schedules for all service teams based on forecasted volumes and operational needs. Account for shrinkage, absenteeism, and peak hours to ensure adequate coverage.
  </li>
  <li>
   <strong>
    Intraday Management
   </strong>
   : Monitor real-time performance and make on-the-fly adjustments to address spikes in demand or low coverage. Communicate proactively with leads to optimize occupancy and response times.
  </li>
  <li>
   <strong>
    Performance &amp; KPI Ownership
   </strong>
   : Monitor and drive key performance indicators such as service level, answer rate, abandonment rate, adherence, and forecast accuracy. Collaborate with Team Leads to identify trends and implement improvement strategies.
  </li>
  <li>
   <strong>
    Collaboration &amp; Reporting:
   </strong>
   Partner with Operations, RTAs, and BPOs to align workforce planning with business goals. Provide weekly and monthly reports on staffing, cost performance, payroll accuracy, and forecast variances for all five teams.
  </li>
  <li>
   <strong>
    Bonus &amp; Incentive Management:
   </strong>
   Support the calculation, validation, and reporting of team bonuses. Ensure performance metrics are accurately reflected in incentive payouts and work with leadership to improve transparency and fairness in the process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    2+ years of experience
   </strong>
   in Workforce Management within a service or contact center environment; exposure to the aviation or travel industry is an asset.
  </li>
  <li>
   Strong forecasting, analytical, and problem-solving skills, particularly in multi-team environments.
  </li>
  <li>
   Proven ability to manage payroll, bonus structures, and cost control for large teams.
  </li>
  <li>
   Excellent communication and organizational skills with attention to detail.
  </li>
  <li>
   Proactive and able to work independently in a fast-paced, high-volume environment.
  </li>
  <li>
   Proficient in Excel, Google Sheets, and WFM systems (e.g., NICE IEX, Verint, or equivalent).
  </li>
  <li>
   Experience collaborating with cross-functional stakeholders in Operations, Finance, and HR.
  </li>
  <li>
   Please note this is a full-time on-site position, in Heliopolis, Egypt.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits of Working With Us:
  <br/>
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
  </li>
  <li>
   Collaborative Team: Work with a supportive team dedicated to shared success.
  </li>
  <li>
   Growth Opportunities: Develop your career within a company that values commitment and innovation.
   <br/>
   <br/>
  </li>
 </ul>
 Explore FlightHub: https://corporate.flighthub.com/
 <br/>
 <br/>
 Explore Momentum: https://momentumegypt.com/careers
</div>


Workforce Management Analyst (WFM, Service Department)

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><div><p><b>
Position Summary</b></p><p>
Provides strategic ownership of Claims workforce management by leveraging deep analytical expertise to forecast demand, develop capacity and staffing models, and optimize workforce utilization. Serves as the primary subject matter expert for Claims Workforce Management (WFM), partnering closely with senior leadership and cross‑functional stakeholders to support operational decision-making, performance outcomes, and scalability. Leads workforce planning initiatives, drives process improvements, and delivers actionable insights to ensure claims operations are staffed efficiently, consistently, and in alignment with business objectives.</p><p></p><ul><li><b><i>The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location</i></b></li></ul><p></p><p><b>
What you will do</b></p><ul><li><p>
Owns end-to-end workforce management for Claims operations, including forecasting, capacity planning, staffing models, and resource optimization across multiple work areas.</p></li><li><p>
Analyzes and interprets complex operational, volume, and productivity data to develop actionable workforce strategies that support claims performance, service levels, and financial targets.</p></li><li><p>
Develops demand forecasts and staffing models using historical data, trend analysis, and scenario modeling; provides insights and recommendations to senior leadership.</p></li><li><p>
Serves as the primary owner of staffing assumptions, workforce modeling, and capacity planning for Claims, ensuring alignment with operational strategy and business priorities.</p></li><li><p>
Leverages workforce management tools, statistical models, and analytics to evaluate demand variability, staffing risk, and operational scenarios.</p></li><li><p>
Partners closely with Claims leadership, Finance, HR, and Operational Excellence teams to align workforce strategies with hiring plans, training timelines, and productivity assumptions.</p></li><li><p>
Establishes and maintains standardized WFM processes, documentation, and governance to ensure consistency, accuracy, and transparency across Claims operations.</p></li><li><p>
Identifies opportunities for automation, process improvement, and efficiency initiatives to improve forecasting accuracy and workforce utilization.</p></li><li><p>
Monitors performance metrics and operational outcomes to proactively identify risks, gaps, and opportunities related to staffing and capacity.</p></li><li><p>
Provides guidance and subject matter expertise to leaders and stakeholders on workforce-related decisions, tradeoffs, and operational impacts.</p></li><li><p>
Owns ongoing monitoring of claims performance against performance guarantees and operational commitments; proactively identifies risk and drives workforce reprioritization or resource reallocation to protect SLA, compliance, and financial outcomes.</p></li><li><p>
Supports future scalability of the Claims WFM function, including the potential design and transition to a team-based model as business needs evolve.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
Minimum 7 years of experience in workforce management, operational analytics, or related roles within healthcare, insurance, or complex operational environments</p></li><li><p>
Demonstrated expertise in forecasting, capacity planning, and workforce modeling</p></li><li><p>
Strong analytical and problem-solving skills with the ability to translate data into executive-level insights and recommendations</p></li><li><p>
Proven ability to operate independently with a high level of ownership and accountability</p></li><li><p>
Strong communication skills and experience influencing leaders without direct authority</p></li><li><p>
Advanced proficiency with workforce management tools, reporting platforms, and data analysis techniques</p></li><li><p>
Experience partnering with senior leadership on staffing strategy and operational planning</p></li><li><p>
Experience designing or evolving workforce management operating models</p></li><li><p>
Strong business acumen with the ability to balance service, quality, cost, and compliance considerations</p></li></ul><p></p><p><b>
Education</b></p><ul><li><p>
Bachelor&rsquo;s degree preferred or equivalent combination of relevant experience, training, and professional development</p></li></ul></div><p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$67,900.00 - $199,144.00<p><br>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.</p><br>
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><br>
Additional details about available benefits are provided during the application process and on Benefits Moments.</p><br>
We anticipate the application window for this opening will close on: 07/12/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Senior Manager, Claims Workforce Management, Meritain TPA

Plasman

<div>
 <strong>
  <strong>
   One Company, One Driving Force.
   <br/>
   <br/>
  </strong>
 </strong>
 With a rich history dating back over 45 years, Plasman is a leading global automotive and manufacturing company with several locations across North America and Europe. At Plasman, you will work with the world's best and brightest to shape the future of our global company. Our employees come from rich and diverse backgrounds working collectively together for the success of one company. We believe the most impressive thing we&rsquo;ve built is our workforce. And together, we will accomplish more than ever imagined. &trade;
 <br/>
 <br/>
 <strong>
  We are Plasman. And we are One Driving Force.
  <br/>
  <br/>
 </strong>
 Plasman is currently seeking a new member to join our
 <strong>
  SUPPLY CHAIN
 </strong>
 team as a:
 <br/>
 <br/>
 <strong>
  Material Planner
  <br/>
  <br/>
 </strong>
 The Material Planner is responsible for ensuring uninterrupted material flow to support production operations in a fast-paced automotive manufacturing environment. This role manages supplier schedules, monitors inventory levels, coordinates logistics activities, and works cross-functionally with production, purchasing, warehouse, logistics, and suppliers to maintain on-time delivery and optimize inventory performance.
 <br/>
 <br/>
 The Material Planner plays a critical role in minimizing production downtime, reducing excess inventory, and supporting overall plant efficiency and customer delivery performance.
 <br/>
 <br/>
 <strong>
  KEY RESPONSIBILITIES INCLUDE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plan and manage raw materials, components, and packaging inventory to support production schedules.
  </li>
  <li>
   Monitor daily material requirements using ERP/MRP systems.
  </li>
  <li>
   Release supplier schedules, purchase orders, and forecast updates.
  </li>
  <li>
   Track supplier delivery performance and escalate shortages or delays.
  </li>
  <li>
   Coordinate with production scheduling to adjust material plans based on demand changes.
  </li>
  <li>
   Maintain appropriate inventory levels while minimizing excess and obsolete inventory.
  </li>
  <li>
   Analyze inventory trends, shortages, and usage patterns to support continuous improvement.
  </li>
  <li>
   Collaborate with warehouse and logistics teams to ensure timely receipt and movement of materials.
  </li>
  <li>
   Support engineering changes, launch activities, and phase-in/phase-out material planning.
  </li>
  <li>
   Conduct cycle count reviews and assist with inventory accuracy initiatives.
  </li>
  <li>
   Work with suppliers to improve delivery performance, packaging compliance, and communication.
  </li>
  <li>
   Prepare reports related to inventory, shortages, supplier performance, and production risks.
  </li>
  <li>
   Participate in root cause analysis and corrective actions for material-related disruptions.
  </li>
  <li>
   Ensure compliance with company policies, safety standards, and customer requirements.
  </li>
  <li>
   Other tasks as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MINIMUM EDUCATION/OR DESIGNATION REQUIREMENTS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in supply chain management, Business, Logistics, Operations Management, or related field preferred.
  </li>
  <li>
   Equivalent combination of education and manufacturing experience may be considered.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MINIMUM WORK EXPERIENCE REQUIREMENTS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;5 years of materials planning, supply chain, or inventory control experience in a manufacturing environment preferred.
  </li>
  <li>
   Automotive manufacturing experience strongly preferred.
  </li>
  <li>
   Experience working with ERP/MRP systems such as SAP preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OTHER REQUIREMENTS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven ability to think independently and handle multiple projects through completion.
  </li>
  <li>
   Excellent verbal and written communication skills; Ability to communicate effectively with all levels of the organization.
  </li>
  <li>
   Demonstrated strong organizational and problem-solving skills.
  </li>
  <li>
   Knowledge of logistics administration, production planning, purchasing, ERP systems.
  </li>
  <li>
   Time management, organizational, and planning skills.
  </li>
  <li>
   Must be ethical with a willingness to take on responsibilities and challenges.
  </li>
  <li>
   Familiarity with ISO/TS16949
  </li>
  <li>
   Ability to perform well in high pressure situations.
  </li>
  <li>
   Team player
  </li>
  <li>
   Intermediate to Advanced Excel spreadsheet capabilities.
  </li>
  <li>
   General proficiency with computer software including Microsoft Office (Word, Excel).
  </li>
  <li>
   Ability to sit, stand and walk for extended periods.
  </li>
  <li>
   Able to occasionally lift up to 25 lbs.
  </li>
  <li>
   Ability to use standard office equipment and computers regularly.
   <br/>
   <br/>
  </li>
 </ul>
 Plasman values and supports the unique talents and strengths that each employee brings to our organization. We invest in our people and give them the tools they need to achieve success in their career.
 <br/>
 <br/>
 <strong>
  WE ARE AN EQUAL OPPORTUNITY EMPLOYER
 </strong>
 If you need an accommodation for any part of the application and hiring process or have any questions, please contact HR.
 <br/>
 <br/>
 <strong>
  Thousands of Innovative Minds. One Driving Force
  <br/>
  <br/>
 </strong>
 Visit our website at
 <strong>
  plasman.com
 </strong>
 to see our capabilities and the culture that creates it.
</div>


Material Planner

Search 1401+ Workforce planner jobs near you this June. New roles added regularly across leading industries. Apply today.