workforce planner

Delivery Hero

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><br>
Role Summary</p><p>
The Workforce Planner prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.</p><p></p><p><br>
What&rsquo;s On Your Plate?</p><ul><li><p>
Creates reports on historical data and forecasting results</p></li><li><p>
Analyzes data and recommends solutions for implementation.</p></li><li><p>
Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.</p></li><li><p>
Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.</p></li><li><p>
Maintains holiday pattern forecasts to ensure effective coverage for holidays.</p></li><li><p>
Performs other related duties as assigned.</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
English level B1.</p></li><li><p>
Proficiency in MS Applications.</p></li><li><p>
WF experience is a must</p></li><li><p>
Forecasting Knowledge.</p></li><li><p>
Knowledge of service level Calculations.</p></li><li><p>
Problem-solving.</p></li><li><p>
Analytical thinking.</p></li><li><p>
Good Business Writing Skills.</p></li><li><p>
RTM Experience is preferred.</p></li></ul></div>

Sr. Coordinator Workforce

Caesars Entertainment

<div><p>The Centralized Scheduling Planner is responsible for ensuring efficient and effective scheduling of resources, such as personnel, equipment, and facilities, to meet the demands of a department. This involves analyzing historical data and forecasting future demand, as well as developing staffing plans and schedules that optimize the use of available resources. The Centralized Scheduling Planner monitors employee productivity and attendance, adjusting staffing levels and schedules as needed to ensure that service levels are met.
</p><p>Planners are responsible for accurate reporting, recording, and tracking FMLA, tracking refusals/turndowns of shifts, schedule attendance infractions and department policy infractions. Planners produce and track progressive discipline documentation for performance feedback and ensure all Union and contract rules are accurately applied to any requests. Planners make use of all applications available to track and properly record information related to departments and employees. Planners maintain employee folders (paper and electronically) and provide information to HR and Departments as necessary.
</p><p>All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.</p></div>
<br><div>At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars&reg;, Harrah's&reg;, Horseshoe&reg; and Eldorado&reg; brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
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Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values &ndash; Together We Win, All In On Service and Blaze the Trail &ndash; every day. Our mission, &ldquo;Create the Extraordinary&rdquo;. Our vision, &ldquo;Create spectacular worlds. That immerse, inspire and connect you. We don&rsquo;t perform magic; we create it with excellence. #WeAreCaesars&rdquo;. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.</div>

Centralized Scheduling Planner (Las Vegas)

Cathay Pacific

<div></div><div><div><div><div><div><div>Cathay Pacific
</div><div>Customer Services
</div><div>Customer Care Department
</div><div>Permanent</div>
<div>Mumbai, India
</div><div>Application deadline: 28 Feb 2026</div>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2><div>
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business &ndash; Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.</div>
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<div>Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world&rsquo;s leading international aviation centres.</div>
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<div>Join us and discover just how far you can go!</div><h2 class="jobSectionHeader"><b>
Role Introduction</b></h2><p>
Actively support the Customer Care Department and the Centralised Work Force Management team to achieve department objectives by providing high quality, accurate and timely professional administration and assistance consistent with the operating practices of the organisation.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><div>
<div><b>Customer Care</b></div>
<ul><li>Serve as the main contact for the Work Force Management team, including Forecasting &amp; Planning, Scheduling and the Command Centre, handling local administrative and resource management tasks.</li></ul>
<ul><li>Assist the Command Centre by monitoring volumes, advisor efficiency and service levels in real time, supporting channel mix strategy and required adjustments.</li></ul>
<ul><li>Communicate local insights to the Central team, identify operational issues and propose improvements.</li></ul>
<ul><li>Serve as the main contact for local site incidents, including technology issues, proactively updating the Command Centre on interaction surges, technical problems and disruptions in contact handling.</li></ul>
<ul><li>Assist the Scheduling Team with roster preparation, including skill inventory maintenance, shift requests, annual leave collection and Agent Investment Time (coaching, briefings, trainings and meetings), and monitor execution as per the CCD Operating Rhythm.</li></ul>
<ul><li>Share feedback on rostering, call arrival patterns and efficiency with the central team.</li></ul>
<ul><li>Manage the leave planner, attendance, absenteeism, late logins, shift bidding, trump card processes and schedule exceptions, ensuring compliance, system updates and shrinkage control.</li></ul>
<ul><li>Assist the Forecasting &amp; Planning team by maintaining the training pipeline, coordinating headcount updates, recruitment status and supporting attrition forecasting.</li></ul>
<ul><li>Join monthly Capacity Planning meetings with Work Force Management to provide headcount, recruitment and Site Admin updates.</li></ul>
<ul><li>Provide support to Customer Care operations focusing on customer satisfaction, quality, productivity and key performance metrics.</li></ul>
<ul><li>Promote collaboration, accountability and reliability, mentor advisors on best practices, coordinate on-site recruitment logistics and compile Daily/Weekly/Monthly reports.</li></ul>
</div><div><b>IT Coordination &amp; Asset Management</b></div>
<ul><li>Facilitate onboarding including ID creation, access cards and system access.</li></ul>
<ul><li>Ensure timely creation and deletion of system access and entitlements for new hires and leavers (ARD, ARA, NCCS, FSE, CPP, SQPM and shared inboxes).</li></ul>
<ul><li>Manage pre-training technical setup including login credentials, CLS, MSC, VMS, DOSSIER and BOMOSS access.</li></ul>
<ul><li>Order, distribute, track and manage return of laptops and devices, maintaining accurate documentation.</li></ul>
<div><b>Finance &amp; Payroll</b></div>
<ul><li>Manage invoice processing for office utilities and services, including POs, MIGOs, One Time Vendors and vendor creation in SAP or related systems, ensuring timely payments.</li></ul>
<div><b>People</b></div>
<ul><li>Support recruitment and selection by providing on-site logistics support.</li></ul>
<ul><li>Support new joiners with guidance on leave management and transport facilities.</li></ul>
<ul><li>Escalate transport issues and employee complaints, liaising with service providers.</li></ul>
<div><b>Office Administration &amp; Facilities Support</b></div>
<ul><li>Coordinate routine maintenance, fire safety inspections, equipment issues and office supplies.</li></ul>
<ul><li>Liaise with housekeeping, building management and external vendors.</li></ul>
<ul><li>Assist with entry permissions and parking for visitors and Cathay employees.</li></ul>
<ul><li>Any other reasonable task as required.</li></ul><h2 class="jobSectionHeader"><b>
Requirements</b></h2><div><b>
Knowledge, Skills, Training and Experience</b></div>
<ul><li>Highly evolved analytical skills and numerically savvy
</li></ul><ul><li>Strong time management skills with the ability to prioritise and adapt to changing tasks</li></ul>
<ul><li>Attention to detail
</li></ul><ul><li>Able to work independently
</li></ul><ul><li>Strong sense of responsibility</li></ul>
<ul><li>Good communication and interpersonal skills</li></ul>
<ul><li>Good command of written and comprehensive English</li></ul>
<ul><li>Additional language can be desirable</li></ul>
<ul><li>Minimum of five year of experience in a Contact Centre environment, including some exposure to Workforce Management, with at least two years as a Senior Advisor or Workforce Management Specialist.</li></ul>
<ul><li>Good understanding of key contact centre performance indicators, including occupancy, utilization, and service levels</li></ul>
<ul><li>Proficiency in MS Office (Word, Excel, PowerPoint) and workforce management tools (Genesys, Elastic)</li></ul>
<ul><li>Willing to work shifts and on weekends</li></ul>
<div>** Candidates must have the legal right to live and work in India.</div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div>
https://careers.cathaypacific.com/who-we-are/why-work-here</div>
<div></div>
<div>Cathay is proud to offer eligible employees competitive compensation &amp; benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.</div>
<ul><li>Travel Privileges on Cathay Pacific Airways Global Network</li>
<li>Extensive well-being programs including health and employee assistance program benefits to help you stay well.</li>
<li>Paid Leave</li>
<li>If this position requires a uniform, a uniform allowance will be provided.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Personal &amp; Application Information</b></h2><div>
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.</div>
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<div>All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.</div>
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<div>We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.</div>
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<div>All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.</div></div></div></div></div></div></div><p></p>

Customer Care Resource Management Specialist

CAPSA Engineering & Contracting LLC

<p><b>Planning Engineer</b></p><p><b>Location:</b> Abu Dhabi, UAE</p><p><b>Experience: </b>3&ndash;6 Years Experience (UAE Experience mandatory)</p><p>We are seeking a detail-oriented <b>Planning Engineer</b> to manage workforce planning, resource allocation, and productivity optimization. The ideal candidate will analyze manpower requirements, forecast staffing needs and ensure optimal utilization across projects/operations.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and implement manpower plans based on project/production requirements</li><li>Forecast workforce needs and prepare deployment schedules</li><li>Monitor productivity, utilization, and cost efficiency</li><li>Coordinate with HR and department heads for recruitment planning</li><li>Analyze workforce data and generate MIS reports</li><li>Support budgeting and resource optimization initiatives</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Engineering (Industrial/Mechanical/Civil or related field)</li><li>3&ndash;6 years of experience in manpower/workforce planning</li><li>Strong analytical and Advanced Excel skills</li><li>Experience in project-based or manufacturing environments preferred</li><li>Good coordination and reporting skills</li></ul><p><b>Please Note</b>: If your profile is shortlisted then only we will contact you.</p><p>Job Type: Full-time</p>

Planning Engineer

QatarEnergy

<div>Primary Purpose of the Job:
<p>
Support strategic workforce and Qatarization planning for QatarEnergy by collecting, reviewing, and analyzing short-, mid-, and long-term workforce requirements. This process is intended to deliver timely insights that inform leadership decisions regarding strategic workforce initiatives.</p>
Required Experience and Skills:
<ul><li>Minimum of 8+ years of experience in a larger organization with focus on Strategic Workforce Planning and analytics.</li><li>
Strong communication and influencing skills.</li><li>
Proven consulting, process and project management skills as well as change management in driving performance and delivering results.</li><li>
Strong attention to details with good collaboration and problem-solving skills.</li><li>
Energy industry experience is preferred but not mandatory.</li><li>
Experience in quantitative or statistical analysis.</li><li>
Data management skills such as data integrity, data governance frameworks, quality control.</li><li>
Workforce expertise in skills taxonomy, segmentation and capability modelling.</li></ul>
Educational Qualifications:
<p>
Bachelor Degree in Business Management, Human Resources or any other relevant discipline.</p></div>

WORKFORCE PLANNING ANALYST (OPERATIONS)

Staffing Solutions Organization LLC (SSO)

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
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Operations Resource Strategist (Workforce Manager)
<br>Department of Employee Trust Funds (ETF)
<br><b>Hours/Week:</b> 40
<br><b>Duration:</b> More than 12 months
<br><b>Work Model:</b> 100% Remote (Candidates outside WI accepted)
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Who We Are
<br>The Department of Employee Trust Funds (ETF) manages retirement, insurance, and benefit programs for more than 600,000 state and local government employees and retirees within the Wisconsin Retirement System (WRS). ETF is committed to providing high quality, accurate services that support and empower its members.
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Position Summary
<br>The Operations Resource Strategist serves as the primary resource for service capacity planning, forecasting, and resource optimization for the Member Services Bureau. This role analyzes operational data from call center systems, appointment scheduling platforms, case management tools, and outreach events to forecast demand and align staffing resources to service level goals.
<br>The Strategist works closely with bureau leadership, supervisors, and cross divisional partners to develop staffing models, scheduling scenarios, and contingency plans that ensure the right coverage for phone, virtual, in person, group interactions, benefits processing, and casework production.
<br>In addition to daily and long term capacity planning, this role leads operational analytics initiatives, supports customer experience improvements, identifies process and technology enhancements, and serves as a subject matter expert on resource optimization. This newly established position reflects ETF’s strategic focus on strengthening enterprise capacity planning and maturing operational management practices.
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Required Experience
<br><ul>
<li>3 to 5 years of experience in capacity planning, workforce planning, service operations analytics, or a similar operational planning role.</li>
</ul>
Top Required Skills
<br><ul>
<li>Ability to analyze operational data and translate findings into staffing and workload recommendations.</li>
<li>Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment.</li>
<li>Strong proficiency in Microsoft Excel or similar tools for data analysis and reporting.</li>
<li>Ability to develop staffing plans or scheduling scenarios aligned with service or production goals.</li>
<li>Knowledge of service performance metrics such as service levels, response times, productivity, and throughput.</li>
<li>Experience working with operational systems (call center platforms, scheduling tools, case management systems, etc.).</li>
<li>Strong analytical and problem solving skills with high attention to detail.</li>
<li>Ability to communicate complex information clearly to supervisors and leadership.</li>
</ul>
Nice to Have Skills
<br><ul>
<li>Experience in a dedicated workforce management, capacity planning, or operations planning role.</li>
<li>Experience balancing real time customer contact coverage with case processing or back office workloads.</li>
<li>Experience building or refining forecasting models using historical data and demand assumptions.</li>
<li>Experience developing dashboards or working with BI teams to enhance reporting.</li>
<li>Basic familiarity with workforce management or service optimization software.</li>
<li>Experience supporting process improvement or operational efficiency initiatives.</li>
<li>Experience working in the public sector or a regulated or benefits administration environment.</li>
</ul>
What We’re Looking For
<br>ETF is seeking a collaborative, analytical professional who is energized by using data to improve service delivery and operational performance. Strong candidates demonstrate sound judgment, curiosity, and an ability to translate complex information into practical staffing and planning strategies. The ideal candidate can manage multiple priorities, work effectively across teams, and help build sustainable capacity planning practices that support employee experience and member outcomes.
<br>Keyword Search Terms
<br>Operations Resource Strategist, Workforce Manager, Capacity Planning, Workforce Planning, Workforce Management, Operations Analyst, Service Operations Analytics, Contact Center Analytics, Call Center Workforce Planning, Resource Optimization, Staffing Models, Forecasting, Demand Forecasting, Scheduling Scenarios, Operations Planning, Workforce Forecasting, Service Level Management, Productivity Analysis, Operational Reporting, Case Management Systems, Call Center Platforms, Scheduling Tools, Operational Data Analysis, Workforce Analytics, Data Modeling, Excel Reporting, Operational Efficiency, Process Improvement, Public Sector Operations, Benefits Administration, Member Services Operations, Remote Operations Roles, Service Delivery Optimization, Resource Planning, Cross Functional Collaboration, Operational Strategy, Enterprise Capacity Planning.
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Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
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Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Operations Resource Strategist (Workforce Manager)

Smart Talent

<p>Purpose of the Role</p><p>1. Talent Acquisition &amp; Workforce Planning<br/>2. HR Operations &amp; Payroll<br/>3. Performance Management<br/>4. Employee Relations &amp; Engagement<br/>5. Compliance &amp; Policies<br/>6. Training &amp; Development<br/>7. HR Analytics &amp; Reporting<br/>8. Expansion &amp; Business Support</p><p>Required Education for Position:Bachelor&rsquo;s/Master&rsquo;s degree in HR, Business Administration, or related field.</p><p>Required Experience for Position:5&ndash;8+ years of HR experience (preferably in ecommerce, retail, logistics, or FMCG).</p><p>Job Type: Full-time</p><p>Pay: From Rs175,000.00 per month</p><p>Application Question(s):</p><ul><li>What are your salary expectations?</li><li>What is your current salary?</li></ul><p>Experience:</p><ul><li>Business Development: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

HR Manager

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