workforce planning manager

NearU Services

Contact Center Workforce Manager
<br><b>Location:</b> Charlotte, NC
<br><b>Department:</b> National Booking Center
<br><b>Reports To:</b> Director of Operations / Call Center Operations
<br><br>
<b>Role Overview:</b><br>
The NearU National booking center is a centralized appointment setting contact center for NearU supported home services companies. The Contact Center Workforce Manager is responsible for ensuring the National Booking Center shifts are staffed correctly, at the right times, with the right people This role owns forecasting, scheduling, intraday management, and real-time adherence to optimize service levels, employee experience, and operational efficiency.
<br>This position plays a critical role in balancing customer demand, agent availability, and business objectives while supporting the continued growth and operational maturity of the National Booking Center.
<br><br>
<b>Key Responsibilities:</b><br>
Workforce Planning & Forecasting
<br><ul>
<li>Forecast call volume and staffing needs using historical data, trends, seasonality, and business inputs</li>
<li>Develop short-term and long-term staffing models to support service level and operational targets</li>
<li>Perform manual forecasting and scenario modeling when automated tools, clean data, or systems are unavailable</li>
</ul>
Scheduling & Capacity Management
<br><ul>
<li>Build and maintain agent schedules aligned to forecasted demand</li>
<li>Manage intraday schedules including breaks, lunches, meetings, training, and special assignments</li>
<li>Make real-time schedule adjustments to address volume fluctuations, absenteeism, or operational changes</li>
</ul>
Real-Time Management & Adherence
<br><ul>
<li>Monitor schedule adherence and conformance throughout the day</li>
<li>Identify adherence trends, risks, and gaps; surface insights to leadership</li>
<li>Partner with supervisors and managers to correct intraday performance issues quickly and effectively</li>
</ul>
Reporting & Analysis
<br><ul>
<li>Produce workforce reports related to adherence, utilization, shrinkage, and staffing effectiveness</li>
<li>Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes</li>
<li>Translate data into clear, actionable insights—not just dashboards that look cool in meetings</li>
</ul>
Technology & Optimization
<br><ul>
<li>Utilize workforce management and contact center tools to support forecasting, scheduling, and intraday management</li>
<li>Support the implementation and optimization of new workforce management or forecasting software</li>
<li>Partner with Operations, IT, and vendors to improve forecasting accuracy and tool adoption</li>
</ul>
Cross-Functional Collaboration
<br><ul>
<li>Collaborate with Operations, Training, QA, and Leadership to align staffing with business priorities</li>
<li>Support special initiatives such as new program launches, seasonal demand shifts, and operational pilots</li>
</ul>
<b>Required Qualifications:</b><br>
<ul>
<li>2+ years of experience in workforce management or workforce coordination within a contact center environment</li>
<li>Demonstrated experience with manual forecasting techniques</li>
<li>Erlang calculations</li>
<li>Strong understanding of forecasting, scheduling, adherence, and intraday management</li>
<li>Advanced Excel and data analysis skills (pivot tables, formulas, trend analysis)</li>
<li>Ability to communicate workforce insights clearly to operational and executive leaders</li>
<li>Strong organizational skills and the ability to manage competing priorities in a fast-paced environment</li>
</ul>
Preferred Qualifications
<br><ul>
<li>ServiceTitan Contact Center Pro (CCP) or similar contact center platforms preferred</li>
<li>Experience implementing or supporting new workforce management or forecasting software</li>
<li>Exposure to multi-skill, multi-queue, or multi-brand contact center environments</li>
<li>Familiarity with service level, occupancy, shrinkage, and utilization metrics</li>
</ul>
What Success Looks Like
<br><ul>
<li>Forecasts leadership trusts</li>
<li>Schedules that match demand</li>
<li>Strong schedule adherence without micromanagement</li>
</ul>


Workforce Manager - National Booking Center

Mercer IMEA

<div>
 <strong>
  Mercer Middle East
  <br/>
  <br/>
 </strong>
 <strong>
  HR Transformation Practice
  <br/>
  <br/>
 </strong>
 🚀
 <strong>
  Join Our Team as a Senior Engagement Manager &ndash; Workforce Planning &amp; Organizational Design!
  <br/>
  <br/>
 </strong>
 Are you a seasoned strategic leader with extensive experience in transforming organizations within the GCC region? Do you excel at delivering innovative, high-impact solutions that shape the future of work? If so, we want to hear from you!
 <br/>
 <br/>
 At Mercer Middle East&rsquo;s HR Transformation Practice, we&rsquo;re seeking a
 <strong>
  Senior Engagement Manager
 </strong>
 to lead complex, high-stakes projects in workforce planning and organizational design across Saudi Arabia and the GCC. This is your opportunity to influence organizational change at a regional level, working with top-tier clients and a dynamic, collaborative team.
 <br/>
 <br/>
 🌟
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and oversee large-scale, multi-disciplinary projects that redefine organizational structures, talent strategies, and workforce models aligned with strategic client objectives.
  </li>
  <li>
   Develop and execute innovative workforce planning frameworks utilizing advanced analytics, predictive modeling, and scenario planning to anticipate future talent needs.
  </li>
  <li>
   Drive organizational design initiatives that incorporate change management, cultural transformation, and leadership development to ensure sustainable impact.
  </li>
  <li>
   Provide strategic advisory services to C-suite executives and senior stakeholders, translating complex data into actionable insights and strategic recommendations.
  </li>
  <li>
   Champion thought leadership by contributing to industry best practices, regional market intelligence, and Mercer&rsquo;s intellectual capital.
  </li>
  <li>
   Manage and mentor project teams and client teams, fostering a high-performance culture and ensuring delivery excellence.
  </li>
  <li>
   Build and nurture long-term client relationships, positioning Mercer as a trusted partner for organizational transformation.
  </li>
  <li>
   Stay at the forefront of regional regulatory developments, labor market trends, and innovative HR practices to deliver cutting-edge solutions.
  </li>
  <li>
   Contribute to business development efforts through proposal development, client presentations, and thought leadership initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 🌍
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be part of a global leader in consulting, shaping the future of work in the GCC.
  </li>
  <li>
   Lead impactful projects that drive meaningful change for organizations and communities.
  </li>
  <li>
   Accelerate your career with leadership development, strategic influence, and regional visibility.
  </li>
  <li>
   Work in a vibrant, inclusive culture that values innovation, collaboration, and continuous learning.
  </li>
  <li>
   Enjoy competitive benefits, flexible work arrangements, and a supportive environment to help you excel.
   <br/>
   <br/>
  </li>
 </ul>
 🎯
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of consulting or strategic advisory experience, with a strong focus on organizational design, workforce planning, and change management.
  </li>
  <li>
   Proven success leading complex projects at a senior level within the GCC region, with a track record of delivering measurable results.
  </li>
  <li>
   Deep expertise in advanced workforce analytics, predictive modeling, and organizational diagnostics.
  </li>
  <li>
   Strong strategic thinking, business acumen, and the ability to influence C-suite stakeholders.
  </li>
  <li>
   Exceptional leadership, mentorship, and team management skills.
  </li>
  <li>
   Fluency in Arabic (spoken and written) is essential &mdash; effective communication within the regional context is key.
  </li>
  <li>
   Willingness to travel and be on-site in Saudi Arabia and other GCC countries as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ready to Lead the Future of Work?
  <br/>
  <br/>
 </strong>
 If you&rsquo;re a visionary leader passionate about organizational transformation and want to make a lasting impact in the GCC,
 <strong>
  apply now
 </strong>
 and join Mercer&rsquo;s innovative team!
 <br/>
 <br/>
 Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
 <br/>
 <br/>
 Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 <br/>
 <br/>
 Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 <br/>
 <br/>
 <strong>
  R_294057
 </strong>
</div>


Senior Engagement Manager – Workforce Planning & Organizational Design

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26027453<br>
<b>Job Category</b>Human Resources<br>
<b>Location</b>W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing the Human Resources Strategy</b></p>
<ul><li>Executes and follows-up on engagement survey related activities.</li></ul>
<ul><li>Champions and builds the talent management ranks in support of property and region diversity strategy.</li></ul>
<ul><li>Translates business priorities into property Human Resources strategies, plans and actions</li></ul>
<ul><li>Implements and sustains Human Resources initiatives at the property.</li></ul>
<ul><li>Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.</li></ul>
<ul><li>Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.</li></ul>
<ul><li>Creates value through proactive approaches that will affect performance outcome or control cost.</li></ul>
<ul><li>Monitors effective use of myHR by property managers and employees.</li></ul>
<ul><li>Leads and participates in succession management and workforce planning.</li></ul>
<ul><li>Responsible for Human Resources strategy and execution.</li></ul>
<ul><li>Serves as key change manager for initiatives that have high employee impact.</li></ul>
<ul><li>Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.</li></ul>
<ul><li>Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.</li></ul><p><br>
</p><p><b>Managing Staffing and Recruitment Process</b></p>
<ul><li>Analyzes open positions to balance the development of existing talent and business needs.</li></ul>
<ul><li>Serves as coach and expert facilitator of the selection and interviewing process.</li></ul>
<ul><li>Surfaces opportunities in work processes and staffing optimization.</li></ul>
<ul><li>Makes staffing decisions to manage the talent cadre and pipeline at the property.</li></ul>
<ul><li>Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.</li></ul>
<ul><li>Monitors sourcing process and outcomes of staffing process.</li></ul>
<ul><li>Ensures managers are competent in assessing and evaluating hourly staff.</li></ul><p><br>
</p><p><b>Managing Employee Compensation Strategy</b></p>
<ul><li>Remains current and knowledgeable in the internal and external compensation and work competitive environments.</li></ul>
<ul><li>Leads the planning of the hourly employee total compensation strategy.</li></ul>
<ul><li>Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.</li></ul>
<ul><li>Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.</li></ul>
<ul><li>Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.</li></ul><p><br>
</p><p><b>Managing Staff Development Activities</b></p>
<ul><li>Ensures completion of the duties and responsibilities of the properties&rsquo; Human Resources staff members, as outlined in applicable job description(s).</li></ul>
<ul><li>Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.</li></ul>
<ul><li>Serves as resource to property Human Resources staff on employee relations questions and issues.</li></ul>
<ul><li>Continually reinforces positive employee relations concepts.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Dir-Human Resources-A

Qatar Airways

<div>
 Job title
 <br/>
 <br/>
 Organisation Design Manager
 <br/>
 <br/>
 Ref #
 <br/>
 <br/>
 224785
 <br/>
 <br/>
 Location
 <br/>
 <br/>
 Qatar - Doha
 <br/>
 <br/>
 Job family
 <br/>
 <br/>
 Corporate &amp; Commercial
 <br/>
 <br/>
 <ul>
  <li>
   Closing date: 17-Apr-2026
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   About The Role
   <br/>
   <br/>
  </strong>
 </strong>
 As an Organisation Design Manager, you will provides organisational design expertise to the business leaders and to the HR team, create an organisation structure and operating model that will allow the organization to deliver on its long-term vision. You will also participate in the review of jobs and manage Job Evaluation process for the whole of Qatar Airways Group including outstations.
 <br/>
 <br/>
 In addition, you will provide advice and guidance to the line managers on the construction of meaningful job descriptions that support their respective businesses, flagging gaps and overlaps with similar roles in other parts of the organisation.
 <br/>
 <br/>
 <strong>
  <strong>
   Role And Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Lead the design and implementation of optimal organizational structures and operating models that align people, processes, and systems with long-term business strategy.
  </li>
  <li>
   Manage complex organizational design initiatives using fact-based diagnostic reviews, structured consulting methodologies, and market benchmarks to drive operational efficiency.
  </li>
  <li>
   Establish workforce planning frameworks in collaboration with key stakeholders to proactively measure and manage workforce effectiveness and future-state capabilities.
  </li>
  <li>
   Facilitate expert discussions with HR leadership and line management to provide clarity on roles, reporting lines, and governance post-implementation.
  </li>
  <li>
   Maintain standardized job families across the Group to ensure organizational consistency and the achievement of compensation objectives.
  </li>
  <li>
   Develop high-quality executive presentations and transition plans that provide clear roadmaps for organizational changes and strategic growth.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 We are looking for a passionate and experienced professional to join the HR Team.
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor Degree with minimum 6 years of job-related experience.
  </li>
  <li>
   Advanced Organization structure design; identify Organization inefficiencies, design and implement frameworks / structures, aligning with strategic goals and business needs
  </li>
  <li>
   In-depth experience in Job analysis and role design; Ability to evaluate and define roles and responsibilities in an organization. Including creation of job descriptions, aligning roles with business processes, ensuring right capabilities are matched to the functions.
  </li>
  <li>
   Experience in Business process analysis and enhancement
  </li>
  <li>
   Change Management skills
  </li>
  <li>
   Excellent presentation and facilitation skills
  </li>
  <li>
   Strategic Consulting / Transformation knowledge
  </li>
  <li>
   Commercial Focus/ budget knowledge and negotiation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   About Qatar Airways Group
   <br/>
   <br/>
  </strong>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
 <br/>
 <br/>
 <strong>
  <strong>
   About Qatar Airways Group
   <br/>
   <br/>
  </strong>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 <br/>
 <br/>
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224785
</div>


Organisation Design Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the end-to-end workforce management function for on-ground fulfillment teams
  </li>
  <li>
   Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement
  </li>
  <li>
   Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
  </li>
  <li>
   Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations
  </li>
  <li>
   Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals
  </li>
  <li>
   Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&amp;L
  </li>
  <li>
   Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
  </li>
  <li>
   Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes
  </li>
  <li>
   Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality
  </li>
  <li>
   Track and enforce picker attendance and uniform compliance (where applicable)
  </li>
  <li>
   Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners
  </li>
  <li>
   Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Workforce management (in store or regional scope)
  </li>
  <li>
   2-3 years experience in ecommerce, grocery or retail operations
  </li>
  <li>
   Experience in building internal &amp; external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics)
  </li>
  <li>
   Personable and empathic approach to ways of working
  </li>
  <li>
   Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners
  </li>
  <li>
   Able to negotiate terms &amp; navigate SLA that suit the overall business
  </li>
  <li>
   Confident in influencing external partners &amp; ensuring that business is sustained with adequate manpower
  </li>
 </ul>
</div>


Assistant Manager Workforce Operations

Penske Truck Leasing

<div><p><b>POSITION SUMMARY</b></p>
<p>The Field Human Resources Manager position is a key member of the Operations and HR team, and the purpose of the role is to lead HR initiatives, protocols, and policies within a defined operational territory related to Talent Development and Onboarding, Retention, Leadership Skill Building, Workforce Planning, Compliance, and Associate Relations. A primary focus of this role is to positively impact all aspects of the talent management system across all locations within the defined territory. Working closely with the Area HR Manager, the position will require a proactive approach to ensuring that we are compliant in our HR practices by providing consistency in the application and execution of enterprise-wide programs and subsequently coaching our managers in executing policies and procedures accurately and fairly. The position requires someone with strong communications/influencing skills who is self-driven, embraces change, and has a comfortable level working in a matrixed reporting relationship, given that the role reports to the Area HR Manager but will have a strong reporting relationship with Operations.</p>
<p>This position will be expected to travel by car and air for up to 50% overnight travel required supporting up to <b>X</b> associates (exempt and non-exempt associates) in <b>X</b> locations. Position can based out of <b>X, Y, or Z</b> locations. Maintain regular weekly onsite HR presence at all local operations to support associates and address associate needs.</p>
<p><b>What We Offer:</b></p>
<ul><li>Competitive salary and benefits package.</li>
<li>Opportunities for professional development and career growth.</li>
<li>A supportive and inclusive work environment.</li>
<li>The chance to make a significant impact on the future of our company by attracting top talent.</li>
</ul><p><b>MAJOR RESPONSIBILITIES:</b></p>
<p><b>Associate Experience, Engagement, and Retention:</b></p>
<ul><li>Lead local associate experience and retention efforts through the implementation of enterprise programs including new associate orientation and onboarding, global associate engagement surveys, local appreciation, and recognition events, etc.</li></ul>
<ul><li>Identify and design solutions to address local retention challenges.</li></ul>
<ul><li>Support the D&amp;I efforts and encourage managers to foster an inclusive work environment.</li></ul>
<p><b>Workforce Planning and Talent Acquisition:</b></p>
<ul><li>Supports recruiting team in resolving issues around requisition accuracy, approval chains, and manager responsiveness.</li></ul>
<ul><li>Takes an active role in supporting recruiting activity and partners with the recruiting team to advise them on opportunities to access local diverse recruiting sources.</li></ul>
<ul><li>Proposes appropriate staffing levels based on analysis of growth trends.</li></ul>
<ul><li>Collaborates on leadership recruiting needs and participates in the selection process for critical roles to identify the best-qualified candidates.</li></ul>
<ul><li>Partner with Area HR Manager in start-up activities for new business and assist in the transition through orientation and onboarding activities.</li></ul>
<ul><li>Collaborates with Area HR Manager and Compensation to arrive at appropriate compensation packages.</li></ul>
<p><b>Associate and Leader Skill Development:</b></p>
<ul><li>Maintains oversight of associate performance and ensures that development plans for those associates are in place.</li></ul>
<ul><li>Supports new leaders as through critical HR processes needed to effectively manage and lead people.</li></ul>
<ul><li>Oversees process for annual talent review and succession plan process and leverages Leadership Development tools to ensure that associates receive the appropriate functional training.</li></ul>
<p><b>Training and Development:</b></p>
<ul><li>Communicates and reinforces with management training and development as needed, including performance management, selection skills, safety, workplace violence, harassment in the workplace, equal opportunity, wage and hour laws, diversity &amp; inclusion, leadership, and other focus topics.</li></ul>
<p><b>Associate &amp; Labor Relations and Performance Management:</b></p>
<ul><li>Partners with Area HR Manager, HR Director (as needed), Legal (as needed), and Labor Representative (as needed) in conducting regular location assessments and coach management on the proper interpretation and execution of policies, programs, procedures, and collective bargaining agreements.</li></ul>
<ul><li>Investigates associate complaints and works with managers/legal/labor relations/security, as appropriate, to respond and resolve.</li></ul>
<ul><li>Actively engages management team in performance management process utilizing training tools, coaching, and corrective counseling procedures.</li></ul>
<p><b>Human Capital Analytics:</b></p>
<ul><li>Provide operations leaders with relevant and meaningful HR metrics and analytics to help guide business decisions at the local level. This includes regular review and analysis of turnover, retention, LOA, exit interview data, etc.</li></ul>
<p><b>Compliance:</b></p>
<ul><li>Regularly analyzes associate data, and scans for correct information, compensation parity (Equal Pay Act), FLSA compliance, consistent practices according to Penske policy, etc.</li></ul>
<ul><li>Facilitates resolution of payroll issues in a timely manner, taking steps to avoid similar issues in the future.</li></ul>
<p><b>QUALIFICATIONS:</b></p>
<ul><li>Bachelor's degree required</li></ul>
<ul><li>3+ years&rsquo; experience in Staffing, Human Resources, or a related field is required, relevant experience will be considered.</li></ul>
<ul><li>Professional certification in SHRM or HRCI is preferred</li></ul>
<ul><li>Strong knowledge of HR functions and employment law</li></ul>
<ul><li>Ability to work well independently and complete tasks with minimal supervision; strong sense of urgency</li></ul>
<ul><li>Detail-oriented with strong organizational and documentation skills</li></ul>
<ul><li>Ability to thrive in a fast-paced, deadline-sensitive environment</li></ul>
<ul><li>Adaptable quick learner with the ability to pick up the company's systems and processes quickly</li></ul>
<ul><li>Ability to travel 50% overnight travel required</li></ul>
<ul><li>Regular, predictable, full attendance is an essential function of the job</li></ul>
<ul><li>Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.</li></ul>
<p><b>Physical Requirements:</b></p>
<ul><li>The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.</li>
<li>While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.</li>
</ul><p>Penske is an Equal Opportunity Employer</p>
<p><b>About Penske Logistics</b></p>
<p>Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.</p>
<p>Job Category: Human Resources</p>
<p>Job Family: Human Resources</p>
<p>Address: 7111 S Crismon Rd</p>
<p>Primary Location: US-AZ-Mesa</p>
<p>Employer: Penske Logistics LLC</p>
<p>Req ID: 2602962</p></div><p></p>

Field Human Resources Manager - Penske Logistics (Warehouse)

<div><div><div><div><div><div><div><div>Job title
</div><div>Organisation Design Manager
</div></div><div><div>Ref #
</div><div>224785
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 17-Apr-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
As an Organisation Design Manager, you will provides organisational design expertise to the business leaders and to the HR team, create an organisation structure and operating model that will allow the organization to deliver on its long-term vision. You will also participate in the review of jobs and manage Job Evaluation process for the whole of Qatar Airways Group including outstations.</p><p>
In addition, you will provide advice and guidance to the line managers on the construction of meaningful job descriptions that support their respective businesses, flagging gaps and overlaps with similar roles in other parts of the organisation.</p><p><b>
Role and Responsibilities</b></p><ul><li><p>
Lead the design and implementation of optimal organizational structures and operating models that align people, processes, and systems with long-term business strategy.</p></li><li><p>
Manage complex organizational design initiatives using fact-based diagnostic reviews, structured consulting methodologies, and market benchmarks to drive operational efficiency.</p></li><li><p>
Establish workforce planning frameworks in collaboration with key stakeholders to proactively measure and manage workforce effectiveness and future-state capabilities.</p></li><li><p>
Facilitate expert discussions with HR leadership and line management to provide clarity on roles, reporting lines, and governance post-implementation.</p></li><li><p>
Maintain standardized job families across the Group to ensure organizational consistency and the achievement of compensation objectives.</p></li><li><p>
Develop high-quality executive presentations and transition plans that provide clear roadmaps for organizational changes and strategic growth.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
We are looking for a passionate and experienced professional to join the HR Team.</p><ul><li> Bachelor Degree with minimum 6 years of job-related experience.</li><li> Advanced Organization structure design; identify Organization inefficiencies, design and implement frameworks / structures, aligning with strategic goals and business needs</li><li> In-depth experience in Job analysis and role design; Ability to evaluate and define roles and responsibilities in an organization. Including creation of job descriptions, aligning roles with business processes, ensuring right capabilities are matched to the functions.</li><li>
Experience in Business process analysis and enhancement</li></ul><ul><li> Change Management skills</li><li> Excellent presentation and facilitation skills</li><li> Strategic Consulting / Transformation knowledge</li><li> Commercial Focus/ budget knowledge and negotiation</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224785</div></div></div></div></div></div></div></div>

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