workforce planning specialist

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.<div>
Position Summary
Provides strategic ownership of Claims workforce management by leveraging deep analytical expertise to forecast demand, develop capacity and staffing models, and optimize workforce utilization. Serves as the primary subject matter expert for Claims Workforce Management (WFM), partnering closely with senior leadership and cross‑functional stakeholders to support operational decision-making, performance outcomes, and scalability. Leads workforce planning initiatives, drives process improvements, and delivers actionable insights to ensure claims operations are staffed efficiently, consistently, and in alignment with business objectives.<ul><li>The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location</li></ul>
What you will do<ul><li>
Owns end-to-end workforce management for Claims operations, including forecasting, capacity planning, staffing models, and resource optimization across multiple work areas.</li><li>
Analyzes and interprets complex operational, volume, and productivity data to develop actionable workforce strategies that support claims performance, service levels, and financial targets.</li><li>
Develops demand forecasts and staffing models using historical data, trend analysis, and scenario modeling; provides insights and recommendations to senior leadership.</li><li>
Serves as the primary owner of staffing assumptions, workforce modeling, and capacity planning for Claims, ensuring alignment with operational strategy and business priorities.</li><li>
Leverages workforce management tools, statistical models, and analytics to evaluate demand variability, staffing risk, and operational scenarios.</li><li>
Partners closely with Claims leadership, Finance, HR, and Operational Excellence teams to align workforce strategies with hiring plans, training timelines, and productivity assumptions.</li><li>
Establishes and maintains standardized WFM processes, documentation, and governance to ensure consistency, accuracy, and transparency across Claims operations.</li><li>
Identifies opportunities for automation, process improvement, and efficiency initiatives to improve forecasting accuracy and workforce utilization.</li><li>
Monitors performance metrics and operational outcomes to proactively identify risks, gaps, and opportunities related to staffing and capacity.</li><li>
Provides guidance and subject matter expertise to leaders and stakeholders on workforce-related decisions, tradeoffs, and operational impacts.</li><li>
Owns ongoing monitoring of claims performance against performance guarantees and operational commitments; proactively identifies risk and drives workforce reprioritization or resource reallocation to protect SLA, compliance, and financial outcomes.</li><li>
Supports future scalability of the Claims WFM function, including the potential design and transition to a team-based model as business needs evolve.</li></ul>
Required Qualifications<ul><li>
Minimum 7 years of experience in workforce management, operational analytics, or related roles within healthcare, insurance, or complex operational environments</li><li>
Demonstrated expertise in forecasting, capacity planning, and workforce modeling</li><li>
Strong analytical and problem-solving skills with the ability to translate data into executive-level insights and recommendations</li><li>
Proven ability to operate independently with a high level of ownership and accountability</li><li>
Strong communication skills and experience influencing leaders without direct authority</li><li>
Advanced proficiency with workforce management tools, reporting platforms, and data analysis techniques</li><li>
Experience partnering with senior leadership on staffing strategy and operational planning</li><li>
Experience designing or evolving workforce management operating models</li><li>
Strong business acumen with the ability to balance service, quality, cost, and compliance considerations</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree preferred or equivalent combination of relevant experience, training, and professional development</li></ul></div>
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00 
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 07/12/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Senior Manager, Claims Workforce Management, Meritain TPA

JD.COM

<div>
 
 Who We Are
 
 
 
 At JD.com, also known as JINGDONG, we are building one of the world&rsquo;s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
 
 
 
 Our Global Reach
 
 
 
 JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
 
 
 Learn more about who we are and what we do: https://corporate.jd.com/
 
 
 
 What We Offer
 
 
 
 Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you&rsquo;ll have the space to shape the future with us.
 
 
 
 About The Team
 
 
 
 You&rsquo;ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Strategy &amp; Execution: Partner closely with business leaders and HR Business Partners to understand business objectives, and develop/implement annual/quarterly workforce plans aligned with business rhythms.
 </li>
 <li>
 End-to-End Recruitment: Manage the full-cycle recruitment process, including requisition analysis, job posting, candidate sourcing, interview coordination, and offer management, ensuring timely fulfillment of critical positions.
 </li>
 <li>
 Employment Model Innovation: Explore and manage diverse employment models (e.g., outsourcing, contracting, part-time, interns) to optimize workforce structure, enhance organizational agility, and control labor costs &amp; risks.
 </li>
 <li>
 Vendor Management: Oversee the selection, partnership, relationship management, and performance evaluation of recruitment and HR service vendors (e.g., headhunters, RPO, outsourcing firms).
 </li>
 <li>
 Data Analysis &amp; Insight: Establish a recruitment data tracking system. Regularly analyze key metrics (channel effectiveness, time-to-fill, productivity, etc.) to drive data-informed decisions and continuously improve recruitment quality and efficiency.
 </li>
 <li>
 Employer Branding: Actively participate in employer branding initiatives to enhance JD.com's attractiveness in the target talent market.
 </li>
 <li>
 Compliance &amp; Risk Control: Ensure all employment activities strictly comply with national labor laws, regulations, and internal company policies, effectively managing employment-related risks.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education &amp; Experience: Bachelor's degree or above in Human Resources, Business Administration, or a related field. Minimum of 5 years of relevant HR experience, with at least 3 years specializing in recruitment or workforce management within the internet, e-commerce, or large tech industry.
 </li>
 <li>
 Professional Knowledge: In-depth knowledge of Chinese labor law and relevant employment regulations. Profound understanding and practical experience with various employment models (FTE, dispatch, outsourcing, etc.).
 </li>
 <li>
 Skills &amp; Competencies:
 </li>
 <li>
 Excellent Communication &amp; Influence: Outstanding cross-functional communication and coordination skills, with the ability to effectively influence business stakeholders.
 </li>
 <li>
 Strong Analytical Skills: Proficiency in using HRIS systems (e.g., SAP, PeopleSoft) and MS Office. Ability to identify issues and propose solutions through data analysis.
 </li>
 <li>
 Result-Oriented: Ability to manage multiple priorities in a fast-paced, high-pressure environment while ensuring quality delivery.
 </li>
 <li>
 Strategic Mindset &amp; Execution: Ability to translate business strategy into actionable workforce plans and drive implementation.
 </li>
 <li>
 Superior Problem-Solving: Sharp risk awareness and excellent conflict resolution skills.
 </li>
 <li>
 Language: Fluent in Mandarin. Strong written and verbal English skills are a plus.
 
 
 </li>
 </ul>
 We Offer
 
 
 <ul>
 <li>
 The opportunity to work on core business initiatives within a leading e-commerce platform.
 </li>
 <li>
 An open, inclusive, and fast-growing work environment and culture.
 </li>
 <li>
 A clear career development path and comprehensive training programs.
 
 
 </li>
 </ul>
 
 At JD.com, we&rsquo;re committed to building a diverse and inclusive workplace where everyone can thrive. We&rsquo;re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
 
 
 
 
 Ready to apply?
 
 
 
 Take the next step in your career, apply now and explore the opportunities we have to offer.
</div>

HRBP

Maxell Group of Companies

Job SummaryThe Talent Acquisition Specialist will be responsible for managing end-to-end recruitment activities for an HVAC organization in the UAE, supporting the hiring needs of both site and office operations. The role focuses on sourcing, attracting, and hiring qualified technical and non-technical talent while ensuring a positive candidate experience and alignment with business workforce requirements.Key Responsibilities1. Recruitment &amp; Talent Acquisition<ul><li>Manage the full recruitment lifecycle for HVAC-related roles, including Engineers, Technicians, Supervisors, Project Staff, Sales, and Corporate Support Functions.</li><li>Partner with hiring managers and project teams to understand manpower requirements and hiring priorities.</li><li>Source candidates through job portals, social media platforms, employee referrals, recruitment agencies, and professional networks.</li><li>Screen resumes, conduct initial interviews, and shortlist suitable candidates.</li><li>Coordinate and schedule interviews with hiring managers and department heads.</li><li>Conduct reference checks and facilitate candidate assessments when required.</li><li>Prepare and negotiate job offers in line with company policies.</li></ul>2. Workforce Planning &amp; Stakeholder Management<ul><li>Collaborate with project managers and department heads on workforce planning and recruitment forecasts.</li><li>Track open positions and provide regular recruitment status updates to management.</li><li>Ensure timely closure of vacancies while maintaining quality hiring standards.</li><li>Build talent pipelines for critical and high-volume positions.</li></ul>3. Candidate Experience &amp; Onboarding Support<ul><li>Serve as the primary point of contact for candidates throughout the recruitment process.</li><li>Ensure a positive candidate experience from application to onboarding.</li><li>Coordinate pre-employment documentation and onboarding requirements.</li><li>Work closely with HR and administration teams to ensure smooth employee onboarding and deployment to project sites.</li></ul>4. Recruitment Administration &amp; Reporting<ul><li>Maintain and update recruitment databases, applicant tracking systems, and candidate records.</li><li>Prepare recruitment reports, hiring metrics, and vacancy status updates.</li><li>Ensure proper documentation and compliance throughout the recruitment process.</li><li>Maintain recruitment trackers and support HR audits when required.</li></ul>5. Employer Branding &amp; Talent Attraction<ul><li>Promote the company&rsquo;s employer brand through job postings, career fairs, social media, and networking events.</li><li>Develop sourcing strategies to attract skilled HVAC and construction industry professionals.</li><li>Build relationships with universities, technical institutes, and recruitment partners to strengthen talent pipelines.</li></ul>6. UAE Recruitment Compliance<ul><li>Ensure recruitment activities comply with UAE Labour Law and company hiring policies.</li><li>Coordinate with HR and PRO teams regarding hiring documentation, visa requirements, and onboarding processes.</li><li>Maintain confidentiality and compliance with employment regulations throughout the hiring process.</li></ul>7. Continuous Improvement<ul><li>Monitor recruitment trends and market intelligence within the HVAC, MEP, and construction sectors.</li><li>Recommend improvements to recruitment processes, sourcing channels, and candidate engagement initiatives.</li><li>Support HR projects related to talent acquisition, workforce planning, and organizational growth.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor's Degree in Human Resources, Business Administration, or a related field.</li><li>3&ndash;5 years of Talent Acquisition or Recruitment experience, preferably within the HVAC, MEP, Construction, Engineering, or Industrial sectors in the UAE.</li><li>Strong knowledge of recruitment best practices and sourcing techniques.</li><li>Experience hiring technical and site-based workforce, including engineers, technicians, supervisors, and project personnel.</li><li>Familiarity with UAE labour market dynamics and recruitment regulations.</li><li>Excellent communication, stakeholder management, and interviewing skills.</li><li>Proficiency in MS Office and recruitment platforms such as LinkedIn, Naukri Gulf, Bayt, and Indeed.</li><li>Ability to manage multiple vacancies in a fast-paced project environment.</li></ul>Pay: AED3,500.00 - AED4,000.00 per monthWork Location: In person

Talent Acquisition Specialist

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Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

HRBP

Talent Acquisition Specialist