workplace experience coordinator

AlphaSights

<div>
 Start Dates Available:
 
 Immediate Start
 
 
 
 
 Job Title:
 
 Workplace Experience Coordinator
 
 
 
 Company:
 
 AlphaSights
 
 
 
 Location:
 
 Dubai
 
 
 
 Position Type:
 
 Full-Time
 
 
 
 About AlphaSights
 
 
 
 AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and Fortune 500s. Founded in 2008, AlphaSights is a fast-growing, founder-led company.
 
 
 
 About This Role
 
 
 
 AlphaSights is a global company, seeking an organised and enthusiastic Workplace Experience Coordinator to help us run things efficiently in our growing office in Dubai. A successful candidate will embrace a 'whatever-it-takes' mantra to roll up their sleeves and achieve team goals.
 
 
 If you are a proactive and detail-oriented individual with a passion for creating a seamless workplace experience, join AlphaSights Dubai. Apply now and contribute to our dynamic and growing team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Front of House and reception desk operational duties during core business hours.
 </li>
 <li>
 Provide exceptional hospitality service and professionalism to all stakeholders, employees and visitors.
 </li>
 <li>
 Maintain office efficiency by coordinating incoming calls, managing inbound and outbound mail, coordinating couriers and handling packages.
 </li>
 <li>
 Procure all office supplies, make payments and ensure items are received.
 </li>
 <li>
 Manage inventory of office supplies and kitchen consumables, ensuring accurate par levels for weekly ordering whilst being mindful of costs.
 </li>
 <li>
 Assist with the setup, breakdown, and clean-up of company parties and events, including furniture reconfiguration.
 </li>
 <li>
 Conduct routine facilities inspections, seeking deficiencies with furniture, equipment or appliances and remedying as appropriate.
 </li>
 <li>
 Oversee our cleaning and maintenance contractors, and proactively logging jobs for them to complete.
 </li>
 <li>
 Responsible for overall office tidiness and organisation to ensure the office remains aesthetically pleasing and a welcoming environment.
 </li>
 <li>
 Arranging catering for in-office events.
 </li>
 <li>
 Overseeing all catering in-office, including the coffee machine maintenance and all F&amp;B supplies.
 </li>
 <li>
 Coordination of in-house and off-site activities, office-wide socials, and celebrations. This includes our annual holiday party and Firm weekend, from inception to execution.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Years 0-1: Following a training programme, you&rsquo;ll begin your journey with AlphaSights as a Workplace Experience Coordinator, focused on the fundamentals of front desk responsibility, office coordination and event management.
 </li>
 <li>
 Years 2-4: Those who master the Coordinator role will have the opportunity to become a Workplace Experience Associate, where you will further develop your skill set and lead regional projects. You&rsquo;ll have early mentorship opportunities as you begin to train and guide new joiners to our team.
 </li>
 <li>
 Years 4+: As a Senior Associate &amp; Manager you&rsquo;ll lead on regional and global projects and as well developing on your People Management skills. Successful managers have the opportunity for further levels of leadership.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0-1 years of experience in administration, office management, hospitality, or facilities coordination.
 </li>
 <li>
 Proactive, forward-thinking and detail-oriented approach with excellent problem solving skills.
 </li>
 <li>
 Ability to handle multiple tasks simultaneously, think on your feet and remain calm under pressure.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to build positive working relationships with our stakeholders.
 </li>
 <li>
 Demonstrated ability to manage ambiguity, handle various stakeholders, priorisation.
 </li>
 <li>
 Able to thrive in high-pressure environments.
 </li>
 <li>
 Excellent written and verbal communication.
 </li>
 <li>
 Fluency in English is essential.
 
 
 </li>
 </ul>
 
 Compensation And Benefits
 
 
 
 <ul>
 <li>
 155,000 AED annual salary
 </li>
 <li>
 25 vacation days, in addition to all UAE national holidays
 </li>
 <li>
 Comprehensive private health and dental insurance
 </li>
 <li>
 1 round-trip economy flight ticket home per annum to visit immediate family outside the UAE
 </li>
 <li>
 State-of-the-art office with amenities in the heart of Dubai
 
 
 </li>
 </ul>
 
 AlphaSights is an equal-opportunity employer.
 
</div>

Workplace Experience Coordinator

CBRE

About the Role: 
The Workplace Experience Coordinator role is at the forefront of delivering a positive, best-in-class office experience as a cultural ambassador, community advocate, and service leader.
 As part of a “front-of-house” team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services.
 This is a fully onsite Monday-Friday
 Role 7:00AM-10:00PM (Typically an 8.5 hour day scheduled within these hours of operation with flexibility required when early or after-hours event support is needed). What You’ll Do:
 <ul>
<li>Enthusiastically greets employees and announces clients and visitors. Issues visitor passes. Receives and transfers incoming calls to appropriate parties.</li>
<li>Provides coordination and support for delivery of workplace services like Reception, Switchboard Room Management, Mailroom Organization and package deliveries, A/V Support, Meeting and event management, Supplies restock on multiple floors, Supply ordering and inventory management, Meeting and events coordinatio, Equipment Care, etc.</li>
<li>Maintains awareness of the workspace. Work closely with other vendors to maintain and safe and comfortable environment</li>
<li>Responds to customer requests and feedback with accurate and detailed information according to specific requests via email, slack and in-person.</li>
<li>Collects, sorts and distributes mail and packages from delivery locations to a central mail room as well as designated desk areas on-site.</li>
<li>Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.</li>
<li>Completes assigned project tasks using data analyzation to complete tasks or projects related to workplace organization based on client requirements What You’ll Need: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future</li>
</ul>
Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
 A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
 Open and flexible work schedules.
 Ability to comprehend and interpret and action instructions.
 Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
 Apply a high level of attention to detail as well as strong verbal and written skills.
 Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
 In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
 Extensive organizational skills with a strong inquisitive mindset
 
Why CBRE?
 A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more
 
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
 
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Workplace Experience Coordinator - Dallas, TX

<div>JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you&rsquo;ve got deep experience in commercial real estate, skilled trades or technology, or you&rsquo;re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves - The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Services Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment into your day to day.
Job Responsibilities<ul><li>
Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio</li><li>
Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio</li><li>
Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client&rsquo;s employees</li><li>
Ensure Workplace Services are executed in a manner consistent with the SLA&rsquo;s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations</li><li>
Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic
</li><li>Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed</li><li>
Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy</li><li>
Supports data collection, analysis and reporting to ensure alignment with the clients&rsquo; goals and objectives</li><li>
Achieve and exceeds goals including performance goals, team goals and client&rsquo;s goals and objectives</li><li>
Strive to continually improve Experience Service performance</li><li>
Onsite five days a week</li></ul> 
Ensuring Exceptional Service<ul><li>
Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.</li><li>
Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations</li><li>
Visibly engaged and well known in the workplace; onsite 5 days a week</li><li>
Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client</li><li>
Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests</li><li>
Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.)</li><li>
Assistance and flexibility with client events and catering as needed to ensure flawless delivery</li><li>
Assists with third party vendor relationships and service partners to provide maximum service delivery</li><li>
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies</li><li>
Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to client&rsquo;s operations occur</li><li>
Provide operational excellence through administrative support as well as work order management</li></ul>
Qualifications<ul><li>
Associates or Bachelor&rsquo;s degree or equivalent, preferred</li><li>
2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate</li><li>
Exceptional customer service skills and professionalism with a passion for hospitality</li><li>
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service</li><li>
Excellent verbal and written communication skills with the ability to communicate professionally</li><li>
Excellent organizational skills and process management</li><li>
Ability to problem solve and develop process enhancements</li><li>
Ability to work independently &ndash; strong prioritization and time management skills</li><li>
Ability to work with diverse teams &ndash; lead by example; respectful, cooperative, accountable</li><li>
Ability to manage multiple priorities and deliver results in a fast-paced environment</li><li>
Ability to quickly adapt to new devices, technology, and applications</li><li>
Adhere to the appearance policy</li><li>
Proficient in the Google Suite of Office Tools</li><li>
Proficient in Microsoft Office Suite
</li></ul>This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
59,600.00 &ndash; 70,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site &ndash;San Francisco, CA
Job Tags:
Google Jobs
If this job description resonates with you, we encourage you to apply, even if you don&rsquo;t meet all the requirements. We&rsquo;re interested in getting to know you and what you bring to the table! 
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:<ul><li>
401(k) plan with matching company contributions</li><li>
Comprehensive Medical, Dental &amp; Vision Care</li><li>
Paid parental leave at 100% of salary</li><li>
Paid Time Off and Company Holidays</li><li>
Early access to earned wages through Daily Pay</li></ul>
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL&rsquo;s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (&ldquo;JLL&rdquo;) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process &ndash; including the online application and/or overall selection process &ndash; you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.</div>

Workplace Services Coordinator

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory, and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience for staff working under flexi working agreements across several hybrid locations (office, home and near home spaces).
 
Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community.
 
Community Hosts must be passionate about customer service and willing to go ‘the extra mile’ to assist staff and visitors. They are brand ambassadors for JLL and our client; they need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective.
 Job Description
 <ul>
<li>Proactive premises inspections and floor walks (including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the day</li>
<li>Proactively raise work orders and provide frequent status updates to respective users. This includes raising any cleanliness issues (i.e. replenishment of hand sanitiser, desk wipes)</li>
<li>The main point of contact for general enquiries, escalations, and feedback, responsible for status updates to end-user and ensuring prompt, effective resolution where necessary and expectations are consistently exceeded</li>
<li>Regularly monitor customer feedback and produce an appropriate action plan based on the results</li>
<li>Own your operational space to ensure a fantastic Service Journey for customers within your location</li>
<li>Ensure all signages and messages are current and relevant, including placing place outage notices and AOB</li>
<li>Ensure wayfinding and zoning maps are up to date and support collection of internal occupancy data</li>
<li>Support and promote ABW / FWN. Proactively communicate FWN / ABW etiquette and protocols and nudge respective behaviours. Report, feedback and manage behavioural trends</li>
</ul>
·
 <ul>
<li>Locker Management Support – Including issuing lockers for new joiners or staff relocations; reclaiming lockers; review of ongoing utilization; and support reactive checks / clearance with a Security Officer or Floor Administrator</li>
<li>Ensure all desks are ready and available for colleagues each morning; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities</li>
<li>Operationally support change management activities throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientations</li>
<li>Ensure that all agreed service objectives are met in line with client expectations</li>
<li>Host regular business engagement sessions to fully understand business needs and work profiles to support the successful adoption of hybrid working and share insights of how their teams are using the space.</li>
<li>Maintain an effective business relationship with the client and end users by understanding their needs and transferring these into the location where possible. Be the face of the Workplace/ Property team</li>
<li>Promote regular staff engagement (including meet & greet activities) Provide end-user support based on their needs to provide a personalised level of service. High level of visibility to staff</li>
<li>Stay current on relevant EUS technology in the workplace and attend trainings to be able to effectively assist end-users with any queries. Assist with AV, VC and other technology inquiries. Host end-user training when necessary</li>
<li>Host and promote employee engagement events; including lunch & learns, wellness activities, hobby clubs etc...</li>
<li>Ensure pulse survey insights and continuous VOC feedback is received, actioned and communicated. Act as the Leesman Champion to help promote survey, discuss results, manage campaign marketing</li>
<li>Activate, promote wellbeing, fitness and recreation agenda in alignment with regional agenda and initiatives (assist with booking and inquires)</li>
<li>Assist with internal communications including cascading relevant information, promoting success stories, managing local pages on intranet, insuring distribution lists are kept up to date, supporting townhalls</li>
<li>Support employees wherever they are- e.g. host virtual engagement events, assist and cascade home working related inquiries, checking in on home workers, communicating key information, activities and announcements</li>
<li>Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media</li>
<li>Ensure full statutory and operational compliance is achieved in line with contract KPI’s</li>
<li>Be aware of changing needs of customers and adjust the service accordingly in line with global standards</li>
<li>Ensure compliance with H&S processes and procedures, including internal and external audits</li>
<li>Provide an excellent standard of client service</li>
<li>Locker Management Support – Including issuing lockers for new joiners or staff relocations; reclaiming lockers; review of ongoing utilization; and support reactive checks / clearance with a Security Officer or Floor Administrator</li>
<li>Ensure all desks are ready and available for colleagues each morning; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities</li>
<li>Operationally support change management activities throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientations</li>
<li>Ensure that all agreed service objectives are met in line with client expectations</li>
<li>Host regular business engagement sessions to fully understand business needs and work profiles to support the successful adoption of hybrid working and share insights of how their teams are using the space.</li>
<li>Maintain an effective business relationship with the client and end users by understanding their needs and transferring these into the location where possible. Be the face of the Workplace/ Property team</li>
<li>Promote regular staff engagement (including meet & greet activities) Provide end-user support based on their needs to provide a personalised level of service. High level of visibility to staff</li>
<li>Stay current on relevant EUS technology in the workplace and attend trainings to be able to effectively assist end-users with any queries. Assist with AV, VC and other technology inquiries. Host end-user training when necessary</li>
<li>Host and promote employee engagement events; including lunch & learns, wellness activities, hobby clubs etc...</li>
<li>Ensure pulse survey insights and continuous VOC feedback is received, actioned and communicated. Act as the Leesman Champion to help promote survey, discuss results, manage campaign marketing</li>
<li>Activate, promote wellbeing, fitness and recreation agenda in alignment with regional agenda and initiatives (assist with booking and inquires)</li>
<li>Assist with internal communications including cascading relevant information, promoting success stories, managing local pages on intranet, insuring distribution lists are kept up to date, supporting townhalls</li>
<li>Support employees wherever they are- e.g. host virtual engagement events, assist and cascade home working related inquiries, checking in on home workers, communicating key information, activities and announcements</li>
<li>Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media</li>
<li>Ensure full statutory and operational compliance is achieved in line with contract KPI’s</li>
<li>Be aware of changing needs of customers and adjust the service accordingly in line with global standards</li>
<li>Ensure compliance with H&S processes and procedures, including internal and external audits</li>
<li>Provide an excellent standard of client service</li>
<li>Provide written reports and quality data as required</li>
<li>Any other reasonable request</li>
</ul>
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Receptionist

<div>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.
The workplace experience support specialist, under minimal to no direction, helps deliver the office location workplace experience for colleagues. This position is responsible for supporting daily office operations, such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.
The workplace experience support specialist provides best-in-class hospitality experiences for internal and external clients. In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-maintained and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards and also the ordering and replenishing of office supplies. Assist with any office moves/remodels as needed. Also, provides assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests. Act as a liaison to the office/market leader for anything related to workplace experience support as needed.
The workplace experience support specialist supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.
Essential Duties<ul><li>
Coordinate with building management to maintain information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, and special requests for our space and maintenance issues.</li><li>
Reconcile monthly billing of parking and extra services provided by the landlord.</li><li>
Perform daily walk-throughs of the location and follow up on maintenance issues raised by the workplace experience support supervisor/manager or others within the location.</li><li>
Leverage and deliver on services and procedures outlined in the workplace experience support playbook.</li><li>
Request bids from internal resources, building maintenance and outside vendors and contractors for any work or service that needs to be performed in the location and provide it to the location supervisor/manager for review and selection.</li><li>
Coordinate maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices.</li><li>
Audit the service invoices for accuracy and submit to accounts payable for processing.</li><li>
Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.</li><li>
Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.</li><li>
Maintain vendor relationships, processes payments and track total spend.</li><li>
Ensure that all supplies are ordered in compliance of national programs.</li><li>
Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner.</li><li>
Review employee logs regularly to prepare for new hires, transfers or departures.</li><li>
Assist with new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs. Train new employees on building procedures, local office policies and use of equipment and systems.</li><li>
Work with workplace experience support supervisor/manager/HR relating to employee terminations to deactivate/collect access badges and any other items belonging to the firm when necessary. Collect and return any departing employee items as needed.</li><li>
Monitor ServiceNow regularly to check for incoming workplace experience support requests and acknowledges/fulfills those requests in a timely manner.</li></ul>
Provide routine support and guidance, as necessary, in one or more of the following areas:<ul><li>
Handle mail services, including distribution of mail, UPS, FedEx, etc.</li><li>
Responsible for print, bind, scan and copy jobs for the business.</li><li>
Locate and check out client files, maintains client records and documents, orders files from offsite storage facility per firm record retention procedures.</li><li>
Support visitor management and reception activities ensuring quality customer service. Keeps track of all visitors and visitor access badges in national visitor log.</li><li>
Provide meeting and event coordination including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.</li><li>
Perform other duties as assigned.</li></ul>
EDUCATION<ul><li>
High school diploma or GED</li><li>
Associate degree or 2 years of experience preferred</li></ul>
TECHNICAL/SOFT SKILLS (REQUIRED)<ul><li>
Ability to communicate, effectively with a diverse audience</li><li>
Intermediate Microsoft Office skills, ability to learn programs/software utilized by the firm</li><li>
Demonstrates a basic knowledge of the technology tools required within assigned responsibilities</li><li>
Effective organization, prioritization and time management skills, and strong attention to detail</li><li>
Excellent people skills</li><li>
Strong grammar and proofreading skills and experience</li><li>
Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc.</li><li>
Ability to balance multiple tasks and projects</li><li>
Intermediate knowledge of facilities management</li></ul>
SPECIAL REQUIREMENTS SPECIFC TO JOB<ul><li>
Ability to lift up to 40 lbs. and stand on your feet for extended periods of time</li><li>
Must be punctual and able to adapt to changing schedules</li><li>
Ability to convey instructions clearly and concisely and be responsive when required</li><li>
Maintains professionalism in demeanor, conversation and attire</li></ul>
EXPERIENCE<ul><li>
0 to 3 years of experience in a related field or area</li><li>
Ability to handle multiple tasks effectively and efficiently</li></ul>
LEADERSHIP SKILLS (REQUIRED)<ul><li>
Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change</li><li>
Works collaboratively with the workplace experience support supervisor/manager to provide support across the enterprise particularly during peak times</li></ul>
PREFERRED REQUIREMENTS<ul><li>
Prior experience in a professional office environment</li></ul>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $46,100 - $73,700</div>

Workplace Experience Support Specialist

<div>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.
The workplace experience support specialist, under minimal to no direction, helps deliver the office location workplace experience for colleagues. This position is responsible for supporting daily office operations, such as visitor management, safety, hospitality experiences, reception (including answering
multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.
The workplace experience support specialist provides best-in-class hospitality experiences for internal and external clients. In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-mai tained and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards and also the ordering and replenishing of office supplies. Assist with any office moves/remodels as needed. Also, provides assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests. Act as a liaison to the office/market leader for anything related to workplace experience support as needed.
The workplace experience support specialist supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.
Essential Duties<ul><li>
Coordinate with building management to maintain information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, and special requests for our space and maintenance issues.</li><li>
Reconcile monthly billing of parking and extra services provided by the landlord.</li><li>
Perform daily walk-throughs of the location and follow up on maintenance issues raised by the workplace experience support supervisor/manager or others within the location.</li><li>
Leverage and deliver on services and procedures outlined in the workplace experience support playbook.</li><li>
Request bids from internal resources, building maintenance and outside vendors and contractors for any work or service that needs to be performed in the location and provide it to the location supervisor/manager for review and selection.</li><li>
Coordinate maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices.</li><li>
Audit the service invoices for accuracy and submit to accounts payable for processing.</li><li>
Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.</li><li>
Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.</li><li>
Maintain vendor relationships, processes payments and track total spend.</li><li>
Ensure that all supplies are ordered in compliance of national programs.</li><li>
Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner.</li><li>
Review employee logs regularly to prepare for new hires, transfers or departures.</li><li>
Assist with new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs. Train new employees on building procedures, local office policies and use of equipment and systems.</li><li>
Work with workplace experience support supervisor/manager/HR relating to employee terminations to deactivate/collect access badges and any other items belonging to the firm when necessary. Collect and return any departing employee items as needed.</li><li>
Monitor ServiceNow regularly to check for incoming workplace experience support requests and acknowledges/fulfills those requests in a timely manner.</li></ul>
Provide routine support and guidance, as necessary, in one or more of the following areas:<ul><li>
Handle mail services, including distribution of mail, UPS, FedEx, etc.</li><li>
Responsible for print, bind, scan and copy jobs for the business.</li><li>
Locate and check out client files, maintains client records and documents, orders files from offsite storage facility per firm record retention procedures.</li><li>
Support visitor management and reception activities ensuring quality customer service. Keeps track of all visitors and visitor access badges in national visitor log.</li><li>
Provide meeting and event coordination including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.</li><li>
Perform other duties as assigned.</li></ul>
EDUCATION<ul><li>
High school diploma or GED</li><li>
Associate degree or 2 years of experience preferred</li></ul>
TECHNICAL/SOFT SKILLS (REQUIRED)<ul><li>
Ability to communicate, effectively with a diverse audience</li><li>
Intermediate Microsoft Office skills, ability to learn</li><li>
programs/software utilized by the firm</li><li>
Demonstrates a basic knowledge of the technology tools required</li><li>
within assigned responsibilities</li><li>
Effective organization, prioritization and time management skills,</li><li>
and strong attention to detail</li><li>
Excellent people skills</li><li>
Strong grammar and proofreading skills and experience</li><li>
Ability to prepare presentations including charts, graphics and</li><li>
tables, speaker notes and handouts, etc.</li><li>
Ability to balance multiple tasks and projects</li><li>
Intermediate knowledge of facilities management</li></ul>
SPECIAL REQUIREMENTS SPECIFC TO JOB<ul><li>
Ability to lift up to 40 lbs. and stand on your feet for extended periods of time</li><li>
Must be punctual and able to adapt to changing schedules</li><li>
Ability to convey instructions clearly and concisely and be responsive when required</li><li>
Maintains professionalism in demeanor, conversation and attire</li></ul>
EXPERIENCE<ul><li>
0 to 3 years of experience in a related field or area</li><li>
Ability to handle multiple tasks effectively and efficiently</li></ul>
LEADERSHIP SKILLS (REQUIRED)<ul><li>
Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change</li><li>
Works collaboratively with the workplace experience support supervisor/manager to provide support across the enterprise particularly during peak times</li></ul>
PREFERRED REQUIREMENTS<ul><li>
Prior experience in a professional office environment</li></ul>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $46,100 - $73,700</div>

<div>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.<div><div><ul><li>
The workplace experience support specialist senior, under minimal to no direction, helps deliver the office location workplace experience for colleagues.</li><li>
This position is responsible for supporting daily office operations, such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.</li><li>
The workplace experience support specialist provides best-in-class hospitality experiences for internal and external clients.</li><li>
In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-maintained and clean.</li><li>
Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards and also the ordering and replenishing of office supplies.</li><li>
Assist with any office moves/remodels as needed. Also, provides assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests.</li><li>
Act as a liaison to the office/market leader for anything related to workplace experience support as needed.</li><li>
The workplace experience support specialist supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.</li><li>
Coordinate with building management to maintain information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, special requests for our space and maintenance issues.</li><li>
Reconcile monthly billing of parking and extra services provided by the landlord.</li><li>
Perform daily walk-throughs of the location and follow up on maintenance issues raised by the workplace experience support supervisor/manager or others within the location.</li><li>
Leverage and deliver on services and procedures outlined in the workplace experience support playbook.</li><li>
Request bids from internal resources, building maintenance and outside vendors and contractors for any work or service that needs to be performed in the location and provide it to the location supervisor/manager for review and selection.</li><li>
Coordinate maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices.</li><li>
Audit the service invoices for accuracy and submit to accounts payable for processing. &bull; Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.</li><li>
Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.</li><li>
Maintain vendor relationships, processes payments and track total spend. &bull; Ensure that all supplies are ordered in compliance of national programs.</li><li>
Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner. &bull; Review employee logs regularly to prepare for new hires, transfers or departures.</li><li>
Assist with new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs.</li><li>
Train new employees on building procedures, local office policies and use of equipment and systems.</li><li>
Work with workplace experience support supervisor/manager/HR relating to employee terminations to deactivate/collect access badges and any other items belonging to the firm when necessary. Collect and return any departing employee items as needed.</li><li>
Monitor ServiceNow regularly to check for incoming workplace experience support requests and acknowledges/fulfills those requests in a timely manner. Provide routine support and guidance, as necessary, in one or more of the following areas:</li><li>
Handle mail services, including distribution of mail, UPS, FedEx, etc. &bull; Responsible for print, bind, scan and copy jobs for the business.</li><li>
Locate and check out client files, maintains client records and documents, orders files from offsite storage facility per firm record retention procedures.</li><li>
Support visitor management and reception activities ensuring quality customer service. Keeps track of all visitors and visitor access badges in national visitor log. &bull; Provide meeting and event coordination including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.</li><li>
Perform other duties as assigned.</li></ul>
EDUCATION<ul><li>
High school diploma or GED</li><li>
Associate degree or 2 years of experience preferred</li></ul>
TECHNICAL/SOFT SKILLS (REQUIRED)<ul><li>
Ability to communicate, effectively with a diverse audience</li><li>
Intermediate Microsoft Office skills, ability to learn programs/software utilized by the firm</li><li>
Demonstrates a basic knowledge of the technology tools required within assigned responsibilities &bull; Effective organization, prioritization and time management skills, and strong attention to detail &bull; Excellent people skills</li><li>
Strong grammar and proofreading skills and experience</li><li>
Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc.</li><li>
Ability to balance multiple tasks and projects &bull; Intermediate knowledge of facilities management</li></ul>
SPECIAL REQUIREMENTS SPECIFC TO JOB<ul><li>
Ability to lift up to 40 lbs. and stand on your feet for extended periods of time</li><li>
Must be punctual and able to adapt to changing schedules</li><li>
Ability to convey instructions clearly and concisely and be responsive when required</li><li>
Maintains professionalism in demeanor, conversation and attire</li></ul>
EXPERIENCE<ul><li>
0 to 3 years of experience in a related field or area</li><li>
Ability to handle multiple tasks effectively and efficiently</li></ul>
LEADERSHIP SKILLS (REQUIRED)<ul><li>
Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change</li><li>
Works collaboratively with the workplace experience support supervisor/manager to provide support across the enterprise particularly during peak times</li></ul>
PREFERRED REQUIREMENTS
Prior experience in a professional office environment.
There is an expectation that you will work in-office five (5) days per week.</div></div>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $54,000 - $86,900</div>

Workplace Experience Support Specialist Senior

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