Seasonal Client Care and Reservation Specialist

There’s a lot to love about a career with Perfect Pet Resort. We believe that happy pets make happy people, and we’re committed to bringing out the best in every pet. Surround yourself with wagging tails and sloppy kisses. Walk into work knowing that, as a client care specialist, you’re directly responsible for welcoming and serving our wonderful clients and their four-legged family members.

This highly interactive position provides a unique opportunity to serve pet parents with care and focus. You will help design perfect pet vacations for our four-legged guests. Whether in person or by phone, you will pair services specific to the individual pet’s needs resulting in happy pets and happy people. Perhaps most importantly, you’ll nurture and deepen relationships with hundreds of current clients, encouraging them to return and advocate on our behalf.

Responsibilities

Greet clients with genuine enthusiasm in person and by phone
Maintain relationships with our clients by providing exceptional customer service
Give engaging facility tours
Attentively tend to client needs
Take detailed reservations on the phone and in person
Perform thorough guest check-ins and check-outs
Knowledgeably present products and services to clients and potential clients
Ensure happy and safe pet vacations by accurately entering client data
Safely handle dogs and cats as needed

Required Knowledge, Skills, and Abilities

Our ideal candidate thrives when working with people in a fast paced, detail oriented, and caring operation. This position requires energetic phone skills, proficient computer skills, sales experience, and excellent communication skills. Must be able to work evenings, weekends and holidays.

Seasonal applicants should be available for 4 to 5 shifts per week from May 18th to September 3rd. We also will consider applicants with shorter availability due to college commitments.

Benefits and Perks:

Competitive hourly wage
Health, dental and vision insurance coverage for full-time employees
Life and disability insurance coverage
Retirement savings plan with employer matching
Paid time off and holiday pay
Employee events
Employee discounts on pet services and products
Opportunities for career advancement and professional development
Pay range $15-$18 per hour