Seasonal Customer Service Representative

About us

Lily McGregor Photography is proud to be a community-centered small business. We service all types of people and families, from school portraits to weddings and events to family portraits. We are looking for a customer-oriented service representative for our upcoming portrait season.

A customer service representative (CSR) in our studio will act as our connection to our clients by assisting them throughout their experience with us. This CSR will also assist in the daily workings of our studio by coordinating the front desk and follow-through of client need fulfillment, scheduling of sessions and events, and any other clerical work necessary.

This is a seasonal position, starting in June. Shifts would be Monday - Friday (7:30am- 1pm or 3:30pm-8: 15pm) and Saturdays as needed (7:45am-1pm) in July through September. This is a great position for college students that are in-town for the summer!

Once August begins, shifts would be exclusively Monday-Friday (3:30pm-8:15pm) and Saturdays (7:45am-1pm)

IMPORTANT NOTES:

- Applicants must provide professional references to be considered.

- Applicants must be available to work the communicated hours to be considered.

Responsibilities

• Manage incoming calls & emails in a professional manner
• Perform client check-in for senior portrait sessions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the methods and tools provided
• Follow procedures, guidelines and policies consistently
• Assist with the general operation of the studio (including greeting and checking in clients upon arrival)

Skills & Attributes

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Observation and demonstration of professional email etiquette
• Customer orientation and ability to adapt/respond to different types of clients
• Excellent overall communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Self-driven, proactive work habits

Qualifications

• Minimum of two (2) years experience in customer service positions
• Strong communication skills and phone etiquette
• Proven experience in customer support and client services
• Proficient in data entry (Microsoft Office, Google Sheets)
• Multilingual or bilingual capabilities are a plus

Job Types: Full-time, Part-time, Seasonal

Pay: From $17.00 per hour

Benefits:

• On-the-job training

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person