Seasonal Customer Service Representative - Airport

Description

Under general supervision, perform a wide variety of complex administrative duties for airport and FBO operations; assist in keeping financial and operational records. Work varies, interpretive judgment is required within generally prescribed standards and procedures; has significant opportunity for discretion and independent action.

Essential Functions

Greet customers and route phone calls providing a high level of customer service; respond to aircraft radio calls over Unicom frequency; facilitate crew requests including rental car, hotel and catering accommodation requests; maintain and account for materials and supplies including aviation fuel levels; update, maintain, and operate point of sale system for transactions, daily balance reconciliation and reporting; compose and type correspondence; perform cleaning of airport buildings to ensure they are clean and orderly; perform overtime as required and perform other duties as assigned.

SUPERVISION - RESPONSIBILITY FOR WORK OF OTHERS:
None

ESSENTIAL JOB FUNCTIONS:
Establish and maintain effective working relationships with fellow employees, officials and the public. (Daily)
Regular timely/punctual attendance. (Daily)
Maintain and exhibit discretion at all times when handling confidential information. (Daily)
Prepare, organize and file records, reports and other documents. (Daily)
Maintain and improve knowledge of office procedures, machine operations, city operations and policies. (Daily)
Properly account for materials, supplies and funds. (Daily)
Use computer to manage information. (Daily)

PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS:
Work Type: Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
Climbing/Balancing: Minimal, ability to sit and stand
Walking: Minimal amount required
Stooping/Bending: Frequently
Stand/Sit: Sit about 85 percent of the time
Reaching: Frequent, overhead as well as horizontal
Vision: Adequate to perform essential job functions
Color Vision: Adequate to perform essential job functions
Hearing: Frequently perceive nature of sounds by ear
Speech: Frequently express ideas by means of spoken words
Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability
Manual Dexterity: Frequently operates equipment requiring moderate ability

ENVIRONMENTAL DEMANDS OF ESSENTIAL JOB FUNCTIONS:
Inside/Outside: Work inside
Cold/Heat: Controlled
Wet/Dry: Controlled
Noise/Vibrations: Office equipment
Hazards: None
Fumes/Dust/Odors: None
Infectious Diseases: Low exposure

MENTAL REQUIREMENTS OF ESSENTIAL JOB FUNCTIONS:
Ability to read and comprehend written material.
Ability to communicate effectively, both orally and in writing.
Ability to listen and apply information and instructions.
Ability to organize files and effectively retrieve data.
Ability to comprehend and apply computer software principles.
Ability to understand mathematical concepts to include basic arithmetic.
Ability to schedule appointments.
Ability to organize information and prepare records and reports.

Qualifications

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:
Requires excellent writing, editing, communication and computer skills. Possession of a valid Nebraska Driver’s license.

RESIDENCY REQUIREMENTS:
None.

Supplemental Information

MACHINES, TOOLS, EQUIPMENT AND WORK AIDS USED:
Copy machine, calculator, computer, scanner, telephone, fax, and two-way radio

REMARKS:
The above position description is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties.

This position is not eligible for benefits.