Second Shift Dispatcher

Dispatcher (Evening Shift) – Logistics & Customer Service

Location: Phoenix, AZ (onsite)
Pay: $28–$32 per hour

Schedule Options:

Monday–Friday | 4:00 PM – 12:00 AM

Monday–Friday | 5:00 PM – 1:00 AM

We are seeking a reliable and customer-focused Dispatcher to join our operations team. In this role, you will coordinate and manage job orders for independent driver contractors while ensuring exceptional customer service and on-time delivery performance. This is a fast-paced position ideal for someone who thrives in a logistics environment, communicates effectively, and can prioritize multiple tasks efficiently.

What You’ll Do

Provide excellent customer service via phone and email to internal and external customers

Dispatch and assign job orders to independent driver contractors

Prepare and schedule next-day deliveries and routes based on priorities and driver availability

Communicate with drivers regarding:

Special delivery instructions

Pickup and delivery routing

Questions related to deliveries and proof of delivery

Apply ancillary charges such as waiting time and van fees to job orders

Post routes and recurring orders in the CXT system accurately and timely

Manage driver activations and deactivations in the system

Complete daily scheduled coverage reports for management review

Reassign routes and resolve scheduling conflicts as needed

Report driver and customer issues to Driver Support and Operations Management

Gather and enter order information accurately into the system

Support additional operational tasks as assigned

Qualifications

High school diploma or GED required

Minimum of 2 years of customer service and/or logistics experience preferred

Dispatching experience strongly preferred

Strong organizational and multitasking abilities in a fast-paced environment

Excellent verbal and written communication skills

High attention to detail and accuracy

Proficiency with Microsoft Office and dispatching/scheduling software

Ability to work independently and make timely decisions

Flexibility to work overtime as operational needs require

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off (vacation and sick time)

Tuition reimbursement

Stable Monday–Friday schedule

Supportive team environment with growth opportunities

Why Join Us?

We value dependable team members who take pride in providing excellent service and keeping operations running smoothly. If you enjoy problem-solving, coordinating logistics, and working in a dynamic environment, we’d love to hear from you.

Apply today to join our growing operations team!

Crossroads Courier is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

High school diploma or GED required