SecOps Manager

Location: Kochi, India (Onsite)
Permanent - Full Time

About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive.

Flexibility to work across multiple shifts, including rotational or varying schedules, as per business requirements.

About the Role
As a SecOps Manager at Cyncly, you will play a pivotal role in establishing and leading the Security Operations Center. You will be responsible for building and managing a team of security analysts and engineers, developing operational processes, and ensuring the effective detection, response, and remediation of security incidents. You will work closely with the Director of Information and Cyber Security to align SOC operations with business objectives and regulatory requirements around the globe.

Key Position Responsibilities Include:

• Build, lead and mentor a SOC team, fostering a culture of continuous improvement and collaboration.
• Develop and implement SOC processes, playbooks, and standard operating procedures (SOPs) for incident detection, response, and escalation.
• Oversee the deployment, configuration, and tuning of security monitoring tools (e.g., SIEM, EDR, IDS/IPS) to ensure comprehensive threat detection and visibility.
• Manage the end-to-end incident response lifecycle, including triage, investigation, containment, eradication, and recovery.
• Collaborate with IT, engineering, and business teams to promote secure architecture and enforce best practices across identity, endpoint, and infrastructure layers.
• Serve as a primary escalation point for critical security incidents and coordinate post-incident reviews and root cause analysis.
• Drive continuous improvement of detection rules, threat intelligence integration, and automation of SOC workflows.
• Maintain and expand internal documentation, ensuring repeatable processes and supporting onboarding and team-wide consistency.
• Support the Director of Information and Cyber Security in delivering long-term strategic security initiatives and cross-team efforts.
• Oversee the structure and scheduling of internal and external penetration testing, red teaming, and purple teaming exercises.
• Cultivate security awareness by designing and promoting user-facing educational material, including “cyber safety” principles and anti-phishing training.
Report on SOC metrics, incident trends, and risk posture to leadership and stakeholders.

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Required Skills and Qualifications:

• 7+ years of experience in IT security, with at least 3 years in a SOC leadership or management role.
• Strong hands-on experience with security monitoring tools (e.g., SIEM, EDR, IDS/IPS), incident response, and threat detection.
• Demonstrated ability to produce and manage SOP documentation, security templates, and operational workflows.
• Proven ability to automate or streamline SOC processes.
• Familiarity with cloud and on-premise environments, Active Directory, Conditional Access, and endpoint compliance.
Solid understanding of threat modeling, attack vectors, and response protocols.

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Core Competencies:

• SOC Operations & Management
• Incident Response & Investigation
• Threat Detection & Monitoring
• Documentation & Process Development
• Cross-Functional Communication
• Security Tooling & Automation
• Team Leadership & Mentoring
Risk-Based Prioritization & Exception Handling

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Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.