A Security Operations Coordinator is responsible for managing daily security activities, ensuring smooth operations, and acting as a link between management, clients, and security staff. Here are the key duties:
Core Responsibilities
- Daily Operations Management
- Coordinate deployment of security guards across sites
- Ensure all posts are covered as per schedule
- Monitor attendance, shifts, and replacements
- Client Coordination
- Act as the main point of contact for clients
- Handle client requests, complaints, and feedback
- Conduct regular site visits and ensure client satisfaction
- Staff Supervision
- Supervise security supervisors and guards
- Ensure discipline, grooming, and proper uniform standards
- Arrange replacements for absentees or emergencies
- Scheduling & Rostering
- Prepare monthly duty rosters
- Manage overtime and shift changes
- Ensure compliance with labor laws and company policies
- Training & Compliance
- Coordinate mandatory training (e.g., SIRA training in UAE)
- Ensure all guards have valid licenses and certifications
- Monitor performance and arrange refresher training
- Reporting & Documentation
- Maintain records of guards, attendance, and incidents
- Prepare daily/weekly/monthly reports
- Handle documentation like contracts, deployment lists, and incident reports
- Incident Management
- Respond to emergencies and security incidents
- Investigate issues and submit reports
- Coordinate with authorities if required
- Logistics Coordination
- Arrange transportation and accommodation for guards
- Ensure uniforms, equipment, and materials are available
- Cost Control
- Monitor operational costs (transport, accommodation, overtime)
- Support budgeting and cost optimization
Work Location: In person