Security Consultant

Summary

The Security Consultant is responsible for effectively managing support requests, ensuring high levels of customer satisfaction and technical accuracy.

Main Responsibilities

In this role, you will be tasked with providing exceptional technical support while handling various customer requests and maintaining high service standards.

• Work on technical support tickets from customers.
• Perform health checks for the supported technologies.
• Work on projects and pre-sales activity as required.
• Maintain the ticket system to meet SLA requirements.
• Interact and communicate with vendor support organizations and engineers.
  
  

Key Requirements

• More than 5 years of experience in technical Information Security.
• Experience in an enterprise environment handling technical support and projects.
• Bachelor’s degree in Information Security or IT-related field, or equivalent experience.
• Deep understanding of technical relations in a complex environment.
• Excellent communication skills in English (Arabic is a plus).
  
  

Nice to Have

• Experience with vendors such as F5 Networks, Broadcom, Palo Alto Firewall, etc.
• Higher level certifications from relevant technology vendors.
• Strong background in TCP/IP networking.
  
  

Other Details

This role can involve working in a remote capacity or in specified regions, with opportunities for engaging in various projects aligning with industry standards.