Security Manager

The Security Manager is responsible for ensuring the safety and security of guests, employees, property, and assets of the hotel. This role involves planning, implementing, and supervising all security operations, ensuring compliance with legal requirements, hotel policies, and brand standards while maintaining a welcoming guest environment.

Key Responsibilities

• Develop, implement, and maintain hotel security policies, procedures, and emergency response plans.
• Oversee daily security operations, including access control, surveillance, patrols, and incident response.
• Ensure proper functioning and monitoring of CCTV, alarm systems, fire safety equipment, and access systems.
• Conduct regular briefings, drills, and performance evaluations.
• Ensure staff maintain professional appearance, conduct, and customer-service-oriented behavior.
• Handle security-related guest concerns professionally and discreetly.
• Respond promptly to incidents such as theft, disturbances, medical emergencies, fire alarms, or accidents.
• Coordinate with local authorities, fire departments, and emergency services when required.
• Conduct regular risk assessments and safety audits across the property.
• Ensure compliance with local laws, health & safety regulations, and hotel brand standards.
• Investigate incidents, prepare detailed reports, and recommend preventive measures.
• Prevent loss, damage, or misuse of hotel property and assets.
• Monitor high-risk areas such as cash handling points, back-of-house areas, and parking facilities.
• Work closely with Front Office, Housekeeping, Engineering, and HR teams.
• Maintain accurate security logs, incident reports, and investigation records.
• Provide regular security updates and reports to hotel management.

Qualifications & Experience

• Bachelor’s degree or diploma in Security Management, Criminal Justice, Hospitality, or a related field (preferred).
• Minimum 5–7 years of security experience, with at least 2–3 years in a supervisory or managerial role, preferably in hospitality.
• Knowledge of fire safety systems, emergency procedures, and local safety regulations.
• Prior experience coordinating with law enforcement or emergency services is an advantage.

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Sound judgment and problem-solving skills
• Ability to remain calm under pressure
• High level of integrity, confidentiality, and professionalism
• Basic computer skills for reporting and surveillance systems
• Willingness to work shifts, weekends, and holidays as required
• Ability to respond to emergencies at any time
• Physically fit to conduct patrols and respond to incidents

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month