Security Officer and Dispatcher

This position serves a dual role as a Public Safety security officer and dispatcher for the institution. Ensuring the safety of the community via diligent patrol, life safety checks, and service to the campus community. They also ensure the safety of the community, via monitoring of campus alarm systems, phone lines, radio network, weather/news sources, handling walk in customers, and acting as an ambassador of the department and University.

This position has been designated as an “Essential” Employee under the Emergency Preparedness Plan in order to ensure that University operations continue uninterrupted during periods of public health or other emergencies, including those that require Millikin University to close or restrict operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Act as the first point of contact for any emergency or non-emergency calls and are responsible for assisting the caller to a department and/or assisting the caller as needed
• Manage a multi-line control system and be able to use it in a high-pressure or emergency situation
• Use a wide variety of communication systems to answer and respond to customer questions, including phones, computers and radios
• Daily patrol activity to ensure campus safety and security
• Security staffing of special events and programs
• Life safety checks of campus buildings and systems
• Securing and un-securing of campus buildings and classrooms
• General Investigation and reporting of incidents on campus
• Enforcement of University rules and regulations
• Maintain secure control of lost and found or evidentiary items
• Act as a first responder in crisis situations, including medical emergencies
• Observe and report any suspicious activity, threats to campus safety, or other concerns
• Provide safety escorts to campus community members as needed
• Act as customer service representative for the department
• Monitor and use university radio network to support Public Safety personnel in the field
• Monitor and respond to university alarm (fire/burglar/panic) systems
• Monitor university access control system
• Monitor weather alert radio
• Monitor radio scanner for potential safety threats to campus
• Maintain department databases, including parking program
• Administer sign out of key sets and issued keys
• Administer sign out of university vehicles
• Serve as 24-hour contact point for University administration
• Utilize the crisis communication networks for the institution as directed
• Other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Maintaining professional performance, demeanor, team-approach and focus on results while working under pressure in a dynamic environment. Customer, budget, quality and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision and facilitate teamwork. Highly organized, with the ability to plan, execute and multitask to meet deadlines with accuracy and attention to detail.

Minimum Education and/or Experience

• High School Diploma/GED required; Associates degree or higher preferred
• Prior Military, Corrections, Law Enforcement, Dispatch, Security preferred.
• Microsoft Office Suite
• First aid/CPR/AED
• Criminal/civil/regulatory investigations
• Strong verbal, written and interpersonal skills
• Ability to organize
• Problem solving
• Attention to detail; time management; work prioritization to meet deadlines
• Ability to adapt and adjust sometimes on short notice
• Mental toughness to perform and lead during crisis.

WORK ENVIRONMENT: All staff are responsible for creating a safe, welcoming, diverse, inclusive, respectful and caring environment. We seek skilled and diverse colleagues who are flexible, self-motivated and will embrace and respect who we are and what we do. We also seek colleagues committed to moving the Millikin brand forward.

PHYSICAL EFFORT: Physical condition sufficient to perform necessary security related duties (occasionally lifting 25-50 lbs.; intermittently sitting/walking/standing/stooping; using tools requiring high dexterity; hearing and visual acuity within normal range.

WORKING CONDITIONS: Typical working conditions found in most administrative work areas and security related condition. Public Safety is a 24x7 operation, so scheduling flexibility is required to accommodate changing business needs.

INTERPERSONAL SKILLS Communicates effectively and appropriately. Gets along and cooperates with co-workers and appropriately interacts with others. Participates and functions as an effective member of the team.

CONFIDENTIALITY Exchanges University information with others only on a "need to know" basis.

ATTENDANCE Promptly arrives for the designated shift. Follows all applicable policies regarding schedules, attendance and organizational requirements. Typically considered an exempt/salaried position, so may involve longer days, weekends and off shifts as required to successfully perform job duties. Excessive absenteeism will hinder successful job performance.

SAFETY Understands and always uses safe practices. Reports all unsafe conditions to the Risk Manager immediately. Assures all equipment functions properly before use. Knows and adheres to all safety and fire prevention rules and regulations. Knows location and use of personal protective equipment, fire plan, SDS and Disaster Plan.

UNIVERSAL ACCOUNTABILITY Provides excellent service to all customers striving to exceed their expectations. Demonstrates courtesy, compassion and respect. Is thoroughly committed to the mission and vision of Millikin University.

HAZARDS As associated in working in the safety and security field.