Security Operations Coordinator

Job description:

Job Title: Security Operations Coordinator

Location: El Cajon, CA (Office-based with occasional field communication)

Position Type: Full-Time, Hourly

Reports To: Operations Manager / Company Owner

Job Summary

We are seeking an organized, sharp, and proactive Security Operations Coordinator to act as the backbone of our daily business operations. This hybrid position blends office administration with field operational support. You will be responsible for building guard schedules, coordinating payroll data, managing personnel staffing, and providing direct administrative backing to our field Captains and Lieutenants. The ideal candidate understands the security industry, has a sharp eye for detail, and thrives in a fast-paced environment where priorities shift quickly.

Key Responsibilities

• Scheduling & Staffing: Build, maintain, and optimize weekly shift schedules for all security personnel using our scheduling software. Rapidly fill open shifts due to call-outs or last-minute client requests.
• Payroll & Timekeeping Support: Audit guard check-in/check-out logs, cross-reference timesheets against the master schedule, and resolve discrepancies to prepare clean data for payroll processing.
• Field Leadership Liaison: Act as the primary office contact for field Captains and Lieutenants. Help them process incident reports, track field equipment inventories, and relay critical client updates.
• Onboarding Coordination: Assist with the administrative side of hiring, including verifying BSIS Guard Cards, scheduling interviews, and tracking mandatory employee training records.
• Client Relations Support: Monitor incoming operational emails or calls from clients regarding scheduling changes or service feedback, routing urgent issues to ownership immediately.

Qualifications & Skills

• Experience: Minimum 2 years of experience in an administrative, logistics, or coordinator role. Experience working within a private security or patrol company is highly preferred.
• Technical Savvy: Proficiency with security scheduling software (e.g., TrackTik, SilverTrac, WinTeam, or Deputy) and standard office suites (Microsoft Excel/Word or Google Workspace).
• Problem Solving: Ability to handle high-stress staffing situations (like a 4:00 AM guard call-out) calmly and resourcefully.
• Communication: Strong verbal and written communication skills; ability to hold field staff accountable while maintaining professional working relationships.
• Licensing: Possession of a valid California BSIS Guard Card or a background as a field supervisor is a major plus, though not strictly required for this office role.

Hospitality & Client Relations: Deliver a boutique, high-touch customer service experience to clients, property managers, tenants, residents, and visitors. Build and maintain positive professional relationships through prompt communication, attention to detail, and proactive follow-up. Assist ownership and field leadership with client requests, service enhancements, special projects, and issue resolution while ensuring all interactions reflect the professionalism and responsiveness expected of Security First. Support client retention efforts by helping create a consistently exceptional service experience.

Additional Qualifications & Skills

Customer Service Mindset: Demonstrated ability to provide exceptional customer service with a hospitality-focused approach. Experience in concierge services, hospitality, luxury residential, property management, hotel operations, or high-end client-facing environments is highly desirable. Must possess strong interpersonal skills and the ability to communicate professionally with clients, executives, property managers, tenants, and field personnel.

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Work Location: In person