Security Operations Manager

Security Operations Manager

Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our Massachusetts region for the Framingham, Hopedale area. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration and security & safety in accordance with Sunstates objectives. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers.

This position offers a salary of $72,000 in addition to a monthly vehicle allowance plus mileage, an annual performance-based bonus, full medical, dental and vision insurance benefits, a 401k plan with company match, generous PTO, tuition assistance and more.

The Operations Manager will be responsible for:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies and enforcing consistency in policy practice.
• Enter weekly payroll into the payroll system.
• Confirm all billing is correct by reviewing weekly SAR reports, invoices, and communicating with accounts receivable.
• Reviewing weekly scheduling and setting up schedules in advance.
• Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal.
• Conducting regular in-person meetings with clients.
• Respond to personnel concerns and resolve them within a timely manner.
• Coordinating with the Regional Manager and Regional Director to establish regional goals and objectives.
• Working with sales and marketing to identify and develop new business opportunities.
• Conducting interviews, hiring, and completing the employee on- boarding process into the system including collecting new hire paperwork and uploading documents for processing.
• Visiting sites to follow up on employee training and completing employee surveys for new hires.
• Completing monthly required site visits and audits in accordance with the Quality Assurance program.
• Weekly review of Compliance such as Security licensing, Training and CPR and setting up CPR training for new hires.
• Updating Security Operations Manuals.
• Set up security tour system and monitoring security patrols
• Acknowledging employees for the outstanding job performance.
• Assist other Managers with new start-ups and covering PTO.
• Work on creating schedules for new hires and managing team schedules.
• Attend and set job fairs for hiring.
• Manage security team and provide support to security staff.
• Order uniforms for new hires.
• Work on new service start up on new accounts.
• Communicate with customers on hiring needs.
• Communicate with the Sunstates management team.

The requirements for the Operations Manager include:

• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement or military.
• Experience in hiring, management and recruiting.
• Excellent organizational, leadership, communication, and time management skills.
• Strong Computer proficiency with MS Office products.
• Experience with scheduling software.
• Ability to travel to other areas to assist in start-ups and operational needs.
• Valid driver’s license and good driving record.
• Have reliable transportation.
• Ability to travel and regularly visit all site locations in the area.
• Flexibility to be on call as needed during all shifts.
• Non-Remote position.
• May perform other duties or areas as assigned by Management and in coordination with the Regional Manager.