Security Operations Performance Coordinator

Overview
We are seeking a confident, experienced, and dedicated professional to help lead and manage our Security Operations Department. The Security Operations Performance Coordinator (SOPC) will be assisting with the oversight and coordination of security operations and the scheduling of security personnel across various security post sites. Your proactive approach will help foster a secure environment, empowering our teams to operate confidently, effectively, and professionally. This role focuses on maintaining seamless staffing, security officer responsibilities, performance, regulatory compliance, and client relationships. ($46.5K - 55K+)

Key Responsibilities Include:

• Relationship and Management: Cultivating strong relationships by serving as a primary interface with Senior Management, Scheduling Staff, security personnel, and clients.
• Site Management: Conducting regular site visits, ensuring post sites are properly maintained, staffed, secured, and addressing security issues in a timely and appropriate manner. Documenting deficiencies noted during site visits and following up with Senior Management. Providing Senior Management and clients with documentation of corrective actions taken, reports, and follow-up measures.
• Leadership and Management: Monitoring and analyzing security operations performance data to identify areas for improvement and implement strategic enhancements
• Developing and maintaining standard operating procedures (SOPs) and ensuring compliance.
• Making quality decisions, processing critical incidents, coordinating with onsite management and offsite response with security teams, facilities, emergency services, clients, and Senior Management.
• Manage incident reporting processes, documenting events clearly and accurately for review and follow-up.
• Personnel Accountability & Training: Ensuring security officers meet required performance standards, which involves:
• Maintaining punctuality.
• Adhering to uniform and gear requirements.
• Completing scheduled tours.
• Submitting accurate and detailed reports.
• Enforcing consistent use and training on mobile applications for security personnel's time and attendance recording in the field.
• Providing necessary or recurring training for security personnel.
• Addressing security officer infractions/concerns and providing corrective and/or disciplinary measures.
• Ensuring strict compliance with post orders, private security, federal, state, and municipal laws and regulations, retraining mandates, and licensing requirements.
• Talent and Customer Management:Driving client satisfaction and retention by building a reliable team of qualified security personnel for assignments, maintaining standards, assuring compliance with policies and procedures, and proactively managing customer relationships.

Qualifications

• A minimum of 3 years of experience in management and operations within security, law enforcement, military, or related industries is required, with a preference for candidates who have effectively and efficiently supervised and managed, leading by example.
• Thorough comprehension of Texas private security statutes, in addition to federal, state, and municipal laws and regulations, is required.
• Must have an active State of Texas Commissioned Security License (Level III) or higher, OC Spray Certification, and supervisor/management training.
• A minimum of 3 years of proven experience in Client Relationships.
• Associate's degree in Security Management, Criminal Justice, Emergency Management, or a related field (Bachelor’s degree preferred).
• A high degree of self-motivation (self-starter), a proactive approach, and effective problem-solving abilities.
• Required ability to adjust schedules regularly and work hours necessary to meet all operational demands.
• The ability to maintain composure and professional conduct when interacting with executives, clients, staff, authorities, and the public.
• Excellent interpersonal and communication skills.
• Strong organizational skills, exceptional attention to detail, and the ability to effectively multitask.
• Able to speak and write English clearly to effectively communicate with the public, clients, and direct personnel.
• Standard computer/technology proficiency (Microsoft Suites, Google Docs, etc.).
• Must be 18 years of age or older, and have the legal right to work in the United States.
• Must have and provide a clean driving record immediately upon hire.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screening and background investigation.
• Have unwavering ethical standards and the ability to handle sensitive and confidential information with discretion.

Pay: $46,500.00 - $55,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Work Location: In person